at Financial Technnology Year
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NICE inContact CXone for Insurance from NICE inContact
Integrated ACD and IVR, unified omnichannel routing, analytics, workforce optimization, and automation. Insurance-specific capabilities include compliant interaction recording, claims status automation, and policy servicing workflows.
Product analysis by function
Contact Center Solutions for Customer Service
Integrated phone, email, chat, and social media systems that route customer inquiries to appropriate service representatives and track resolution status.
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