at Financial Technnology Year
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Contact Center Solutions for Customer Service
Integrated phone, email, chat, and social media systems that route customer inquiries to appropriate service representatives and track resolution status.
Other Customer Service
Mobile-first approach with in-app experiences, multimedia sharing capabilities, virtual agents, and seamless channel switching. Insurance-specific features include secure document upload for claims, biometric authentication, and geolocation for roadside assistance.
8x8 Contact Center for Insurance
By: 8x8
https://www.8x8.com/resources/industries/financial-services
By: 8x8
https://www.8x8.com/resources/industries/financial-services
Omnichannel routing, IVR, workforce management, quality management, and analytics. Insurance-specific capabilities include automated policy information access, claims status updates, and compliant call recording with encryption.
NICE inContact CXone for Insurance
By: NICE inContact
https://www.niceincontact.com/call-center-resource-finder/insurance-contact-center-solutions
By: NICE inContact
https://www.niceincontact.com/call-center-resource-finder/insurance-contact-center-solutions
Integrated ACD and IVR, unified omnichannel routing, analytics, workforce optimization, and automation. Insurance-specific capabilities include compliant interaction recording, claims status automation, and policy servicing workflows.
Omnichannel contact center platform with voice, chat, SMS, video, social media, IVR, workforce management, analytics, integrations with insurance CRMs, and built-in compliance for insurance regulations.
AI-powered omnichannel engagement, workforce optimization, analytics, automated outbound campaigns, advanced routing, and integrations with insurance core systems. Offers HIPAA compliance, automated claim status checks, and personalized service based on policy information.
AI-powered virtual agent, customizable UI, omnichannel support, real-time reporting, workflow automation, and insurance-specific templates. Includes claims status tracking, policy renewal management, and compliance recording capabilities.
Programmable contact center platform with voice, SMS, chat, and video capabilities. API-first approach allows for deep insurance system integrations, custom workflows for claims processing, and personalized policyholder communications.