at Financial Technnology Year
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Genesys Cloud CX for Insurance from Genesys
AI-powered omnichannel engagement, workforce optimization, analytics, automated outbound campaigns, advanced routing, and integrations with insurance core systems. Offers HIPAA compliance, automated claim status checks, and personalized service based on policy information.
Product analysis by function
Contact Center Solutions for Customer Service
Integrated phone, email, chat, and social media systems that route customer inquiries to appropriate service representatives and track resolution status.
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Chatbot and Virtual Assistant Platforms for Customer Service
AI-powered conversational interfaces that handle routine customer inquiries, provide policy information, and assist with simple service requests without human intervention.
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