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Broadridge Onboarding & New Account Opening Solution from Broadridge Financial Solutions
Digital onboarding platform that streamlines account opening, KYC/AML compliance, and client lifecycle management for brokerages. Features include automated data collection, e-signature support, identity verification, and straight-through processing.
More about Broadridge Financial Solutions
Product analysis by function
Client Onboarding Solutions for Client Services
Digital platforms streamlining the account opening process, including KYC (Know Your Customer), AML (Anti-Money Laundering) checks, and documentation management.
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Account Creation & Onboarding
(11 Yes /11 Known /14 Possible features)
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Digital Account Application Allows clients to open accounts electronically through web or mobile platforms. |
Broadridge advertises digital onboarding and electronic account opening for brokerages through web portals. | |
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Progress Tracking Displays onboarding progress for clients and staff in real time. |
The platform enables real-time onboarding progress tracking for both clients and staff (per product overview and solution architecture statements). | |
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Pre-filled Forms Automatically fills client forms with known or previously entered data. |
Automated data collection and straight-through processing indicate support for pre-filled forms. | |
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Multi-language Support Provides onboarding platform in multiple languages. |
Broadridge documentation states multi-language interfaces available for client onboarding. | |
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Multi-currency Support Supports accounts across various currencies. |
Supports multi-currency onboarding workflows for global brokerages. | |
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Customizable Workflows Allows configuration of onboarding steps and requirements per client type. |
Described as configurable to client or region; workflow customization is highlighted. | |
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Branch/Channel Integration Supports initiation at branch, online, or hybrid channels. |
Supports account opening via branch, digital, and hybrid channels; cited as omnichannel. | |
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Bulk Onboarding Enables onboarding of multiple clients in batch. |
Product supports batch processing of applications (bulk onboarding). | |
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Onboarding Time Average time to complete an account opening process. |
No information available | |
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Account Types Supported Different types of client accounts supported (e.g., individuals, corporates, trusts). |
No information available | |
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Referral Tracking Tracks referral sources and incentives in onboarding. |
No information available | |
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Cross-device Continuity Clients can start onboarding on one device and resume on another. |
Describes cross-device, omnichannel onboarding continuity. | |
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Error Validation & Guidance Automatically detects errors and provides in-form guidance. |
Automated error validation, in-form guidance cited to reduce onboarding errors. | |
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API Integration for CRM Connects onboarding process with existing client management systems. |
API integration with CRM systems (notably Salesforce and others) is supported. |
KYC (Know Your Customer) & Identity Verification
(9 Yes /9 Known /14 Possible features)
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Document Upload Allows clients to upload identification documents securely. |
Secure document upload/collection is a key platform feature. | |
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eKYC Integration Supports electronic KYC data sources for instant verification. |
eKYC integrations and instant KYC checks are specifically mentioned. | |
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Biometric Verification Uses selfie, face match or fingerprint for identity confirmation. |
Biometric verification (facial, fingerprint) is highlighted for digital identity. | |
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OCR Extraction Extracts data from documents using Optical Character Recognition. |
OCR extraction supported for automated document data capture. | |
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Video KYC Supports client interviews or ID validation through video chat. |
. | No information available |
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Sanctions & Watchlist Screening Screens client against global blacklists, sanctions and PEP lists. |
Sanctions, watchlist, and PEP screening mentioned for compliance automation. | |
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Proof of Address Handling Verifies and stores client proof of address. |
Platform allows secure upload and verification of address documents. | |
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Auto-Fail/Flag Criteria Automatically flags or blocks applications with suspect information. |
Flagging of suspicious or incomplete applications for review is supported. | |
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Name Matching Quality Level of accuracy in matching client names to watchlists. |
. | No information available |
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Age Verification Checks client meets minimum age requirements. |
. | No information available |
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Source of Funds Collection Collects data on the origin of client funds. |
. | No information available |
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Real-time KYC Decision Gives instant pass/fail approval for KYC checks. |
Real-time KYC decisioning capability is confirmed in solution materials. | |
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KYC Reuse Frequency Allows reuse of existing KYC data for returning clients. |
. | No information available |
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Third-Party Verification Integration Integrates with external KYC, ID, or background-check providers. |
Extensive integrations with third-party KYC and ID verification services are advertised. |
AML (Anti-Money Laundering) Screening
(6 Yes /6 Known /14 Possible features)
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Politically Exposed Persons (PEP) Screening Searches clients for PEP status using global lists. |
PEP screening is specifically mentioned for AML compliance. | |
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Transaction Pattern Analysis Analyzes historical client transactions for anomalies. |
Transaction pattern analysis and behavioral analytics available for AML. | |
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Adverse Media Screening Checks clients against negative media databases. |
Negative news and adverse media screening are explicitly referenced. | |
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Custom AML Rules Engine Supports creation and management of custom AML rules. |
No information available | |
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Dynamic Risk Scoring Assigns risk scores to clients based on profile attributes and behaviors. |
Platform calculates dynamic risk scores for AML/Client risk assessment. | |
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False Positive Rate The proportion of alerts triggered in error by AML screening. |
. | No information available |
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Automated Suspicious Activity Report (SAR) Filing Generates and submits SARs automatically for relevant cases. |
Automated generation and submission of suspicious activity reports (SAR) is included. | |
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Continuous Monitoring Ongoing surveillance for suspicious patterns during and after onboarding. |
Ongoing/continuous AML and KYC monitoring is a product differentiator. | |
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Regulatory Database Updates Frequency of updates to sanction, PEP, and watchlist sources. |
. | No information available |
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Alert Escalation Workflow Automated workflows for timely escalation of AML alerts. |
. | No information available |
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Audit Logging of AML Actions Keeps a secure, complete log of AML-related actions. |
. | No information available |
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Geographic Risk Assessment Evaluates client risk based on country/jurisdiction. |
. | No information available |
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Real-Time AML Checks Performs AML screening in real time during onboarding. |
. | No information available |
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AML Screening Coverage Number of countries/jurisdictions covered by AML screening. |
. | No information available |
Documentation & Data Collection
(2 Yes /2 Known /14 Possible features)
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Secure Document Storage Stores client documents in secure, encrypted databases. |
Client documents are encrypted and stored securely. | |
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Drag-and-Drop Upload Allows clients to easily upload required documentation. |
. | No information available |
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Document Format Support Accepts a wide range of file types and sizes. |
. | No information available |
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Version Control Tracks changes and maintains history of document uploads. |
. | No information available |
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Automated Document Expiry Alerts Notifies staff or clients when documents are out-of-date. |
. | No information available |
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In-Platform Documentation Checklist Guides clients to provide required documents for their account type. |
. | No information available |
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Bulk Document Handling Processes multiple documents at once (e.g. corporate onboarding). |
. | No information available |
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Digital Signature Capture Supports electronic signature for contracts and agreements. |
. | No information available |
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Data Extraction Automation Automates data capture from uploaded documents. |
. | No information available |
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Document Retention Policy Automation Automates document deletion or archiving according to compliance policy. |
. | No information available |
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Personal Data Masking Masks sensitive information on stored or displayed documents. |
. | No information available |
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Document Validation Rate Proportion of documents automatically validated by the system. |
. | No information available |
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Mobile Document Capture Enables document upload via mobile camera with cropping and enhancement. |
Supports mobile-based document capture, including image enhancement. | |
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Data Entry Field Validation Checks format and completeness of client-entered data. |
. | No information available |
Integration & APIs
(4 Yes /4 Known /14 Possible features)
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Open API Availability Supports open RESTful APIs for custom integrations. |
Open RESTful APIs and standards-based integration highlighted for custom connections. | |
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Core Banking Integration Links onboarding to core banking/brokerage systems for seamless account provisioning. |
Product integrates with brokerage core-banking and books & records. | |
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Third-party Middleware Support Supports integration with middleware and other orchestration tools. |
. | No information available |
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KYC/AML Provider Connections Out-of-the-box connections to KYC and AML data/verification providers. |
. | No information available |
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CRM Integration Synchronizes data with customer relationship management systems. |
. | No information available |
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eSignature Service Integration Built-in integrations with external e-signature providers. |
. | No information available |
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Real-Time Data Sync Pushes onboarding data in real time to connected systems. |
Real-time syncing of onboarding data is described in solution documentation. | |
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Webhooks/Notifications Supports automated callbacks or notifications to external systems. |
. | No information available |
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SCIM/Directory Integration Supports enterprise identity directories for user sync and SSO. |
. | No information available |
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SSO/SAML Authentication Enables single sign-on for advisors and staff. |
Single Sign-On (SSO) and SAML supported for enterprise authentication. | |
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Data Import/Export Tools Allows bulk migration into/out of the onboarding system. |
. | No information available |
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Custom Web Portal Widgets Embeddable onboarding components into external portals. |
. | No information available |
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Integration Throughput Number of API calls or integration operations supported per second. |
. | No information available |
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Event-Driven Workflow Triggers Support for automating workflows based on system events. |
. | No information available |
User Experience & Accessibility
(7 Yes /7 Known /14 Possible features)
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Responsive Web Design Optimized for desktop, tablet, and smartphone viewing. |
Responsive web interface for desktop and mobile confirmed on product pages and demos. | |
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Accessibility Compliance Adheres to WCAG or other accessibility standards (e.g., screen reader support). |
No information available | |
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Guided Walkthroughs Provides dynamic, step-by-step onboarding assistance. |
Guided onboarding and self-service instructions promoted as an ease-of-use feature. | |
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Live Chat Support Integration Embedded chat functionality for real-time support. |
No information available | |
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Personalized Client Dashboards Custom onboarding status and document request views. |
Customizable client dashboards for onboarding status are a promoted feature. | |
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Task Reminders Automated onboarding reminders via email/SMS/in-app alerts. |
Task and onboarding reminders via email and portal notifications described. | |
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Satisfaction Feedback Collection Built-in tools to survey client experience and collect feedback. |
. | No information available |
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Multi-Lingual Forms Forms available in several languages for client comfort. |
. | No information available |
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Progress Save and Resume Clients can pause and resume onboarding without data loss. |
Supports pausing and resuming onboarding progress without loss of data. | |
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Average User Steps to Completion Average number of screens/entries required for onboarding completion. |
. | No information available |
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Mobile App Availability Onboarding can be completed through a iOS/Android app. |
iOS and Android support for digital onboarding available. | |
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PDF Generation of Completed Applications Produces client-ready downloadable/printable PDFs post-onboarding. |
Downloadable PDF generation for completed onboarding packages is confirmed. | |
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Session Timeout Handling Manages long or abandoned sessions with appropriate alerts. |
No information available | |
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Dark Mode User interface supports dark/light visual themes. |
. | No information available |
Compliance & Regulation
(5 Yes /5 Known /14 Possible features)
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Regulatory Rule Engine Configurable logic for jurisdiction-specific account opening requirements. |
No information available | |
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Audit Trail Comprehensive logs of all significant onboarding actions and changes. |
Comprehensive audit trail of user and data actions is cited as a compliance capability. | |
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GDPR/CCPA Compliance Tools Supports compliance with data privacy and protection regulations. |
Regulatory compliance for GDPR and CCPA noted as a selling point. | |
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Reporting to Regulators Automated and scheduled submission of required regulatory reports. |
. | No information available |
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Retention Policy Configuration Flexible setup of data/document retention as per regulation. |
. | No information available |
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Consent Management Records and manages client consent for data processing. |
The platform describes consent capture and management during onboarding. | |
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Multi-jurisdiction Support Adapts onboarding for multiple countries’ legal requirements. |
. | No information available |
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Role-based Access Controls Defines staff authority levels by account/role. |
Role-based permissions and access configurations are available for staff. | |
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Sanctions List Auto-Update Frequency Frequency of automatic updates for regulatory lists. |
. | No information available |
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Privacy Notice Customization Allows custom messaging and documentation of privacy policies. |
. | No information available |
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Real-time RegTech Updates Automatic updates for new compliance policies and rules. |
. | No information available |
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Encrypted Data Transmission All data transfer encrypted end-to-end. |
All client data is encrypted in transit and at rest. | |
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Compliance Dashboard Centralized overview of ongoing compliance metrics/status. |
. | No information available |
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Exception Management Workflows for managing regulatory exceptions and overrides. |
. | No information available |
Workflow & Process Automation
(3 Yes /3 Known /14 Possible features)
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Rule-based Task Assignment Automatically assigns onboarding steps to staff based on logic. |
. | No information available |
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Automated Approval Routing Forwards cases through approval chains per requirements. |
Automated approval routing and digital workflow escalation are specifically discussed. | |
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Escalation Triggers Automatic escalation of pending or failed onboarding cases. |
. | No information available |
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Workflow Visualization Graphical dashboards showing process flows and bottlenecks. |
Dashboards for process/workflow visualization highlighted in product literature. | |
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Event-Driven Notifications Automated alerts for status changes or required actions. |
Automated event-driven notifications (status changes, tasks) supported. | |
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Bulk Processing Capacity Maximum number of onboarding cases handled simultaneously. |
. | No information available |
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Custom Task Types Ability to introduce new types or categories of onboarding work. |
. | No information available |
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Parallel Task Execution Supports concurrent processing of independent tasks. |
. | No information available |
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Automated Data Validation Checks data for accuracy before moving to the next step. |
. | No information available |
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SLAs and Turnaround Time Tracking Tracks time to completion of each step versus service targets. |
. | No information available |
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Task Completion Analytics Reports on task status, rates, and completion times. |
. | No information available |
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Self-Service Process Initiation Allows clients to initiate processes without staff involvement. |
. | No information available |
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Custom Process Templates Library of reusable workflow templates. |
. | No information available |
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Process Exception Handling Rate Proportion of tasks completed with human intervention. |
. | No information available |
Analytics, Reporting & Monitoring
(2 Yes /2 Known /14 Possible features)
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Real-time Reporting Instant access to live onboarding metrics. |
Real-time analytics dashboards are included for monitoring onboarding performance. | |
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Onboarding Funnel Analytics Tracks conversion, drop-off, and completion rates. |
. | No information available |
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Custom BI Report Builder Drag-and-drop/dashboard-style report and analytics builder. |
. | No information available |
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Audit-Ready Logs Maintains audit logs for all major actions/events. |
. | No information available |
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Automated Exception Reports Scheduled exception/outlier detection and reporting. |
. | No information available |
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Export to Excel/CSV/PDF Exports all analytics and records to standard formats. |
Platform can export onboarding records and analytics to Excel/CSV/PDF. | |
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Alert Threshold Customization Set custom thresholds for real-time alerts or reports. |
. | No information available |
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Historical Data Retention Duration Period for which analytics data is stored for review/reporting. |
. | No information available |
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Custom Dashboard Widgets Configurable widgets to add/remove analytics on dashboards. |
. | No information available |
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Automated Compliance Reporting Generates regulatory reports automatically from onboarding data. |
. | No information available |
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Team Performance Metrics Compares staff/team onboarding rates and efficiency. |
. | No information available |
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Conversion Rate Tracking Tracks percentage of started-to-completed onboardings. |
. | No information available |
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Time to Approval Measures average time from submission to approval. |
. | No information available |
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Error/Issue Logging Automatically logs operational issues or errors for review. |
. | No information available |
Security & Data Protection
(2 Yes /2 Known /14 Possible features)
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AES-256 Encryption Industry-standard encryption for data at rest and in transit. |
AES-256 encryption for data at rest and in transit is confirmed. | |
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Multi-factor Authentication (MFA) Requires users to authenticate with multiple credentials. |
Multi-factor authentication is listed in security policies. | |
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Penetration Testing Frequency Frequency of external independent penetration test audits. |
. | No information available |
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Vulnerability Scanning Regular scans for known vulnerabilities in the application. |
. | No information available |
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Data Loss Prevention Features Automated detection and blocking of unauthorized data exfiltration. |
. | No information available |
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SSO/OAuth Support Supports single sign-on and OAuth credentials. |
. | No information available |
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ISO 27001/SOC 2 Compliance Certified with or conforms to major international security standards. |
. | No information available |
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Activity & Access Monitoring Monitors and logs all access attempts and activity. |
. | No information available |
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User Access Reviews Scheduled auditing of user permissions and access. |
. | No information available |
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Secure Download/Print Controls Restricts and audits downloads or prints of sensitive documents. |
. | No information available |
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Field-level Data Encryption Sensitive fields (e.g., SSN, passport number) encrypted individually. |
. | No information available |
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Client-side Encryption Encryption applied before data leaves end-user devices. |
. | No information available |
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Data Breach Notification Automation Automates regulatory and client notification in the event of a breach. |
. | No information available |
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Secure Data Wipe Supports secure deletion of client data and documents. |
. | No information available |
Scalability & Performance
(2 Yes /2 Known /14 Possible features)
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Concurrent User Capacity Maximum number of users supported at once. |
. | No information available |
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System Uptime SLA Guaranteed percentage of system operational time. |
. | No information available |
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Onboarding Throughput Number of onboarding applications processed per hour. |
. | No information available |
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Geographically Redundant Hosting Supports data center redundancy in multiple regions. |
. | No information available |
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Automated Load Balancing Distributes workloads for high performance. |
. | No information available |
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Cloud Native Architecture Built using scalable, cloud infrastructure. |
. | No information available |
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Zero Downtime Maintenance Capability Upgrades and patches without taking platform offline. |
. | No information available |
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Performance Monitoring Dashboards Live metrics such as response time and error rates. |
. | No information available |
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Queueing and Autoscaling Automatic scaling based on demand, with queueing for excess load. |
Queueing and autoscaling mentioned as part of cloud-native architecture and performance management. | |
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Disaster Recovery RTO/RPO Maximum Recovery Time/Point Objectives after a disaster. |
. | No information available |
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API Rate Limiting Configurable limits for external integrations to maintain performance. |
API rate limiting is supported in documentation for maintaining system performance. | |
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Processing Latency Average time to process a single onboarding application. |
. | No information available |
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Outage Notification Speed Time taken to notify stakeholders of platform outages. |
. | No information available |
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Data Partitioning/Segmentation Allows isolation of data for business lines or legal entities. |
. | No information available |
Support, Maintenance & Vendor Management
(1 Yes /1 Known /14 Possible features)
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24/7 Client & Staff Support Around-the-clock vendor support for technical and procedural queries. |
24/7 support is offered for enterprise/B2B clients according to website. | |
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Dedicated Account Manager Named relationship manager for the brokerage firm. |
. | No information available |
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Custom Implementation Services Availability of professional services for onboarding rollout. |
. | No information available |
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Online Knowledge Base Comprehensive self-help and learning materials. |
. | No information available |
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End-User Training Delivery Structured client or staff onboarding training programs. |
. | No information available |
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SLA for Incident Resolution Guaranteed maximum vendor response times for incidents. |
. | No information available |
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Product Update Roadmap Published and transparent release roadmap for clients. |
. | No information available |
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Custom Feature Request Channels Clients can submit and track requests for new features. |
. | No information available |
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Release Notes & Changelog Access Proactive communication of new/enhanced features. |
. | No information available |
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Service Health Monitoring Portal Live status and incident tracking for the platform. |
. | No information available |
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Escalation Matrix for Support Documented escalation path for unresolved support issues. |
. | No information available |
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Multi-Channel Support (email/phone/chat) Support delivered over several communication channels. |
. | No information available |
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Annual Review Meetings Scheduled business/technical review with vendor. |
. | No information available |
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Third-Party Audit Availability Audit reports and certifications available to clients. |
. | No information available |
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