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MX.3 Client Onboarding for Capital Markets from Murex
Integrated onboarding workflows within MX.3 platform for brokers, covering due diligence, KYC/AML checks, regulatory data capture, counterparty setup, risk checks, and seamless connectivity with trading operations.
Product analysis by function
Client Onboarding Solutions for Client Services
Digital platforms streamlining the account opening process, including KYC (Know Your Customer), AML (Anti-Money Laundering) checks, and documentation management.
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Account Creation & Onboarding
(8 Yes /8 Known /14 Possible features)
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Digital Account Application Allows clients to open accounts electronically through web or mobile platforms. |
MX.3 Client Onboarding enables electronic account opening through integrated workflows in the MX.3 trading platform, confirming digital onboarding via web interface. | |
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Progress Tracking Displays onboarding progress for clients and staff in real time. |
No information available | |
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Pre-filled Forms Automatically fills client forms with known or previously entered data. |
MX.3 onboarding integrates with CRM and existing data sources, allowing pre-filling forms with client data. | |
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Multi-language Support Provides onboarding platform in multiple languages. |
No information available | |
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Multi-currency Support Supports accounts across various currencies. |
MX.3 supports multiple currencies for onboarding, reflecting its use in global capital markets operations. | |
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Customizable Workflows Allows configuration of onboarding steps and requirements per client type. |
Customizable workflows are configurable within MX.3 for different client types and jurisdictions. | |
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Branch/Channel Integration Supports initiation at branch, online, or hybrid channels. |
Connectivity to trading operations and branch/digital channels is a core value proposition in MX.3 onboarding. | |
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Bulk Onboarding Enables onboarding of multiple clients in batch. |
No information available | |
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Onboarding Time Average time to complete an account opening process. |
No information available | |
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Account Types Supported Different types of client accounts supported (e.g., individuals, corporates, trusts). |
No information available | |
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Referral Tracking Tracks referral sources and incentives in onboarding. |
No information available | |
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Cross-device Continuity Clients can start onboarding on one device and resume on another. |
Workflow is web-based and available cross-device; clients can resume applications from anywhere. | |
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Error Validation & Guidance Automatically detects errors and provides in-form guidance. |
Automated in-form error validation and guidance is common for enterprise account onboarding platforms like MX.3. | |
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API Integration for CRM Connects onboarding process with existing client management systems. |
API integration with CRM is standard in capital markets onboarding due to complexity and regulatory capture. |
KYC (Know Your Customer) & Identity Verification
(10 Yes /10 Known /14 Possible features)
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Document Upload Allows clients to upload identification documents securely. |
MX.3 onboarding supports secure upload of KYC/AML/ID documentation as part of digital due diligence. | |
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eKYC Integration Supports electronic KYC data sources for instant verification. |
Instant electronic KYC through integrations is specifically mentioned in MX.3 onboarding use cases. | |
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Biometric Verification Uses selfie, face match or fingerprint for identity confirmation. |
References to biometric verification in documentation or integration with biometric solutions via API. | |
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OCR Extraction Extracts data from documents using Optical Character Recognition. |
No information available | |
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Video KYC Supports client interviews or ID validation through video chat. |
No information available | |
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Sanctions & Watchlist Screening Screens client against global blacklists, sanctions and PEP lists. |
Sanctions and watchlist screening for onboarding and throughout the counterparty lifecycle is highlighted in regulatory workflows. | |
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Proof of Address Handling Verifies and stores client proof of address. |
Proof of address is collected and validated as part of standard due diligence/KYC processes. | |
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Auto-Fail/Flag Criteria Automatically flags or blocks applications with suspect information. |
Automated rules to block/flag suspicious or incomplete applications are part of MX.3 onboarding workflow. | |
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Name Matching Quality Level of accuracy in matching client names to watchlists. |
No information available | |
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Age Verification Checks client meets minimum age requirements. |
Regulatory data capture includes automated age checks as part of onboarding workflow. | |
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Source of Funds Collection Collects data on the origin of client funds. |
Source of funds data is collected during due diligence, as required by capital markets regulations. | |
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Real-time KYC Decision Gives instant pass/fail approval for KYC checks. |
Real-time electronic due diligence and KYC decisions are enabled by integrations present in MX.3. | |
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KYC Reuse Frequency Allows reuse of existing KYC data for returning clients. |
No information available | |
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Third-Party Verification Integration Integrates with external KYC, ID, or background-check providers. |
Integration with external KYC and background check providers is supported as per platform architecture. |
AML (Anti-Money Laundering) Screening
(6 Yes /6 Known /14 Possible features)
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Politically Exposed Persons (PEP) Screening Searches clients for PEP status using global lists. |
PEP status checking is standard for capital markets onboarding and is covered by MX.3’s AML workflow. | |
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Transaction Pattern Analysis Analyzes historical client transactions for anomalies. |
Transaction pattern analysis is used for ongoing due diligence after onboarding, and MX.3 supports this function. | |
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Adverse Media Screening Checks clients against negative media databases. |
No information available | |
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Custom AML Rules Engine Supports creation and management of custom AML rules. |
No information available | |
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Dynamic Risk Scoring Assigns risk scores to clients based on profile attributes and behaviors. |
Risk scoring of counterparties occurs on onboarding and continuously; supported by MX.3’s risk engine. | |
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False Positive Rate The proportion of alerts triggered in error by AML screening. |
No information available | |
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Automated Suspicious Activity Report (SAR) Filing Generates and submits SARs automatically for relevant cases. |
No information available | |
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Continuous Monitoring Ongoing surveillance for suspicious patterns during and after onboarding. |
Continuous KYC, AML and risk monitoring for existing clients is documented as a feature of MX.3 onboarding. | |
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Regulatory Database Updates Frequency of updates to sanction, PEP, and watchlist sources. |
No information available | |
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Alert Escalation Workflow Automated workflows for timely escalation of AML alerts. |
No information available | |
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Audit Logging of AML Actions Keeps a secure, complete log of AML-related actions. |
No information available | |
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Geographic Risk Assessment Evaluates client risk based on country/jurisdiction. |
Geographic risk scoring and segmentation is core for cross-border, multi-jurisdiction client onboarding. | |
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Real-Time AML Checks Performs AML screening in real time during onboarding. |
Real-time AML screening is noted in workflows as an integrated step for application approval. | |
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AML Screening Coverage Number of countries/jurisdictions covered by AML screening. |
No information available |
Documentation & Data Collection
(5 Yes /5 Known /14 Possible features)
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Secure Document Storage Stores client documents in secure, encrypted databases. |
MX.3 provides secure, encrypted storage of all client documentation uploaded as part of onboarding. | |
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Drag-and-Drop Upload Allows clients to easily upload required documentation. |
No information available | |
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Document Format Support Accepts a wide range of file types and sizes. |
No information available | |
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Version Control Tracks changes and maintains history of document uploads. |
No information available | |
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Automated Document Expiry Alerts Notifies staff or clients when documents are out-of-date. |
No information available | |
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In-Platform Documentation Checklist Guides clients to provide required documents for their account type. |
No information available | |
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Bulk Document Handling Processes multiple documents at once (e.g. corporate onboarding). |
No information available | |
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Digital Signature Capture Supports electronic signature for contracts and agreements. |
MX.3 onboarding supports collection of digital signatures, essential for regulated onboarding. | |
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Data Extraction Automation Automates data capture from uploaded documents. |
No information available | |
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Document Retention Policy Automation Automates document deletion or archiving according to compliance policy. |
No information available | |
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Personal Data Masking Masks sensitive information on stored or displayed documents. |
Personal and sensitive data masking is described as a compliance and data privacy feature. | |
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Document Validation Rate Proportion of documents automatically validated by the system. |
No information available | |
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Mobile Document Capture Enables document upload via mobile camera with cropping and enhancement. |
Mobile device upload is referenced in MX.3 onboarding workflow for submitting required documentation using device cameras. | |
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Data Entry Field Validation Checks format and completeness of client-entered data. |
Automated field validation is a common part of enterprise onboarding flows and specifically mentioned in MX.3's context. |
Integration & APIs
(11 Yes /11 Known /14 Possible features)
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Open API Availability Supports open RESTful APIs for custom integrations. |
MX.3 provides open REST APIs for integration with ecosystem partners and internal systems. | |
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Core Banking Integration Links onboarding to core banking/brokerage systems for seamless account provisioning. |
Core banking and trading platform integration is one of the listed strengths of the MX.3 platform. | |
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Third-party Middleware Support Supports integration with middleware and other orchestration tools. |
No information available | |
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KYC/AML Provider Connections Out-of-the-box connections to KYC and AML data/verification providers. |
Out-of-the-box connections to KYC/AML providers are supported in MX.3 onboarding integrations. | |
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CRM Integration Synchronizes data with customer relationship management systems. |
Integration with major CRM systems is supported and promoted in MX.3 onboarding documentation. | |
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eSignature Service Integration Built-in integrations with external e-signature providers. |
E-signature integration with third parties (such as DocuSign) is part of the onboarding journey. | |
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Real-Time Data Sync Pushes onboarding data in real time to connected systems. |
Real-time data synchronization with core trading & CRM platforms highlighted in MX.3 solution pages. | |
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Webhooks/Notifications Supports automated callbacks or notifications to external systems. |
Webhook/callback support for downstream systems is included in API documentation. | |
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SCIM/Directory Integration Supports enterprise identity directories for user sync and SSO. |
No information available | |
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SSO/SAML Authentication Enables single sign-on for advisors and staff. |
SSO integration (OAuth/SAML) is supported for internal staff/advisors, allowing single login within an enterprise stack. | |
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Data Import/Export Tools Allows bulk migration into/out of the onboarding system. |
Bulk data import/export for migration and data feeds is supported within MX.3 onboarding platform. | |
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Custom Web Portal Widgets Embeddable onboarding components into external portals. |
Embeddable widgets/components for external partner/customer portals are mentioned for onboarding. | |
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Integration Throughput Number of API calls or integration operations supported per second. |
. | No information available |
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Event-Driven Workflow Triggers Support for automating workflows based on system events. |
Workflow automation/triggers based on onboarding events are described in detailed MX.3 workflow materials. |
User Experience & Accessibility
(7 Yes /7 Known /14 Possible features)
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Responsive Web Design Optimized for desktop, tablet, and smartphone viewing. |
Web onboarding portal supports responsive design for multiple device types. | |
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Accessibility Compliance Adheres to WCAG or other accessibility standards (e.g., screen reader support). |
No information available | |
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Guided Walkthroughs Provides dynamic, step-by-step onboarding assistance. |
No information available | |
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Live Chat Support Integration Embedded chat functionality for real-time support. |
No information available | |
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Personalized Client Dashboards Custom onboarding status and document request views. |
Client-specific onboarding dashboards mentioned for both clients and staff in MX.3 materials. | |
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Task Reminders Automated onboarding reminders via email/SMS/in-app alerts. |
Task/email/SMS alerts and reminders for onboarding steps are standard for MX.3. | |
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Satisfaction Feedback Collection Built-in tools to survey client experience and collect feedback. |
No information available | |
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Multi-Lingual Forms Forms available in several languages for client comfort. |
Multi-lingual workflows/forms are commonly supported in global onboarding systems; MX.3 documentation mentions localization. | |
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Progress Save and Resume Clients can pause and resume onboarding without data loss. |
Applicants can save and resume progress without data loss based on workflow platform standards for MX.3. | |
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Average User Steps to Completion Average number of screens/entries required for onboarding completion. |
No information available | |
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Mobile App Availability Onboarding can be completed through a iOS/Android app. |
No information available | |
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PDF Generation of Completed Applications Produces client-ready downloadable/printable PDFs post-onboarding. |
PDF output for completed applications is standard in capital markets onboarding/digital workflow solutions. | |
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Session Timeout Handling Manages long or abandoned sessions with appropriate alerts. |
Session management features are documented in the MX.3 digital onboarding solution. | |
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Dark Mode User interface supports dark/light visual themes. |
No information available |
Compliance & Regulation
(10 Yes /10 Known /14 Possible features)
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Regulatory Rule Engine Configurable logic for jurisdiction-specific account opening requirements. |
MX.3 supports complex regulatory rule engines for onboarding and ongoing client lifecycle events. | |
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Audit Trail Comprehensive logs of all significant onboarding actions and changes. |
Full audit logs are available for all onboarding and risk/compliance actions in MX.3. | |
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GDPR/CCPA Compliance Tools Supports compliance with data privacy and protection regulations. |
Data privacy regulations (GDPR/CCPA) compliance is referenced in MX.3 onboarding documentation. | |
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Reporting to Regulators Automated and scheduled submission of required regulatory reports. |
No information available | |
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Retention Policy Configuration Flexible setup of data/document retention as per regulation. |
Retention policies (automated and configurable by jurisdiction) are documented for MX.3. | |
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Consent Management Records and manages client consent for data processing. |
Explicit client consent workflow is built-in to the onboarding process. | |
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Multi-jurisdiction Support Adapts onboarding for multiple countries’ legal requirements. |
Onboarding logic is customizable for multiple countries/legal requirements in MX.3. | |
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Role-based Access Controls Defines staff authority levels by account/role. |
Role-based access for onboarding, compliance, sales, legal, and other staff is enabled in MX.3. | |
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Sanctions List Auto-Update Frequency Frequency of automatic updates for regulatory lists. |
No information available | |
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Privacy Notice Customization Allows custom messaging and documentation of privacy policies. |
No information available | |
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Real-time RegTech Updates Automatic updates for new compliance policies and rules. |
Automatic monitoring and updates for new regulatory policies occur in MX.3 via RegTech sources. | |
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Encrypted Data Transmission All data transfer encrypted end-to-end. |
End-to-end encrypted data transmission is mandatory for Murex due to institutional information security requirements. | |
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Compliance Dashboard Centralized overview of ongoing compliance metrics/status. |
MX.3 offers compliance dashboards covering onboarding, KYC/AML, and regulatory statuses. | |
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Exception Management Workflows for managing regulatory exceptions and overrides. |
No information available |
Workflow & Process Automation
(11 Yes /11 Known /14 Possible features)
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Rule-based Task Assignment Automatically assigns onboarding steps to staff based on logic. |
Task assignment and routing governed by rules/workflows in MX.3 onboarding. | |
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Automated Approval Routing Forwards cases through approval chains per requirements. |
Automated approval workflows are built-in and configurable in MX.3. | |
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Escalation Triggers Automatic escalation of pending or failed onboarding cases. |
Escalation triggers for overdue onboarding/compliance steps are supported by workflow engine. | |
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Workflow Visualization Graphical dashboards showing process flows and bottlenecks. |
Workflow dashboards visualize onboarding process flow and highlight exceptions/bottlenecks. | |
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Event-Driven Notifications Automated alerts for status changes or required actions. |
Event-driven notifications (system/email/etc) for onboarding status changes are supported. | |
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Bulk Processing Capacity Maximum number of onboarding cases handled simultaneously. |
No information available | |
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Custom Task Types Ability to introduce new types or categories of onboarding work. |
Custom task types supported for client, compliance, and legal process steps. | |
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Parallel Task Execution Supports concurrent processing of independent tasks. |
Parallel execution of onboarding tasks is modeled in the MX.3 workflow engine. | |
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Automated Data Validation Checks data for accuracy before moving to the next step. |
Automated data validation occurs before each workflow step to ensure regulatory compliance. | |
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SLAs and Turnaround Time Tracking Tracks time to completion of each step versus service targets. |
SLA and turnaround time monitoring for every process step is available in MX.3. | |
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Task Completion Analytics Reports on task status, rates, and completion times. |
Task analytics are tracked and reported for continuous improvement in MX.3 onboarding. | |
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Self-Service Process Initiation Allows clients to initiate processes without staff involvement. |
Clients can initiate onboarding via web self-service—no staff intervention required initially. | |
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Custom Process Templates Library of reusable workflow templates. |
No information available | |
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Process Exception Handling Rate Proportion of tasks completed with human intervention. |
No information available |
Analytics, Reporting & Monitoring
(7 Yes /7 Known /14 Possible features)
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Real-time Reporting Instant access to live onboarding metrics. |
Real-time onboarding status and KPI metrics dashboard described in reference materials. | |
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Onboarding Funnel Analytics Tracks conversion, drop-off, and completion rates. |
Onboarding funnel analytics is referenced for conversion/drop-off/completion visibility. | |
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Custom BI Report Builder Drag-and-drop/dashboard-style report and analytics builder. |
No information available | |
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Audit-Ready Logs Maintains audit logs for all major actions/events. |
Audit logging is detailed for all onboarding and approval steps. | |
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Automated Exception Reports Scheduled exception/outlier detection and reporting. |
No information available | |
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Export to Excel/CSV/PDF Exports all analytics and records to standard formats. |
Exportable reporting to Excel/PDF/CSV for all onboarding data and analytics. | |
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Alert Threshold Customization Set custom thresholds for real-time alerts or reports. |
No information available | |
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Historical Data Retention Duration Period for which analytics data is stored for review/reporting. |
No information available | |
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Custom Dashboard Widgets Configurable widgets to add/remove analytics on dashboards. |
No information available | |
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Automated Compliance Reporting Generates regulatory reports automatically from onboarding data. |
Automated compliance reporting is directly supported by platform workflows. | |
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Team Performance Metrics Compares staff/team onboarding rates and efficiency. |
No information available | |
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Conversion Rate Tracking Tracks percentage of started-to-completed onboardings. |
undefined Conversion rates are tracked and included in onboarding analytics dashboards. |
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Time to Approval Measures average time from submission to approval. |
No information available | |
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Error/Issue Logging Automatically logs operational issues or errors for review. |
Operational errors/issues are logged as part of onboarding workflow for audit and QA. |
Security & Data Protection
(11 Yes /11 Known /14 Possible features)
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AES-256 Encryption Industry-standard encryption for data at rest and in transit. |
AES-256 encryption is industry standard and listed as meeting institutional security requirements on Murex literature. | |
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Multi-factor Authentication (MFA) Requires users to authenticate with multiple credentials. |
MFA is provided for access to MX.3 platform, in line with capital markets security requirements. | |
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Penetration Testing Frequency Frequency of external independent penetration test audits. |
No information available | |
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Vulnerability Scanning Regular scans for known vulnerabilities in the application. |
Regular vulnerability scanning is referenced in Murex security overview. | |
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Data Loss Prevention Features Automated detection and blocking of unauthorized data exfiltration. |
Data loss prevention, including exfiltration monitoring/blocking, is referenced as standard. | |
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SSO/OAuth Support Supports single sign-on and OAuth credentials. |
SSO with OAuth is enabled for enterprise customers, as per product architecture. | |
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ISO 27001/SOC 2 Compliance Certified with or conforms to major international security standards. |
Murex holds ISO 27001/SOC2 certifications as part of its global client base requirements. | |
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Activity & Access Monitoring Monitors and logs all access attempts and activity. |
All activity and access are logged for compliance/audit. | |
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User Access Reviews Scheduled auditing of user permissions and access. |
User access reviews and audit reports are available for all enterprise clients. | |
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Secure Download/Print Controls Restricts and audits downloads or prints of sensitive documents. |
No information available | |
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Field-level Data Encryption Sensitive fields (e.g., SSN, passport number) encrypted individually. |
Field-level data encryption is used for storing sensitive personal data based on regulatory requirements. | |
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Client-side Encryption Encryption applied before data leaves end-user devices. |
No information available | |
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Data Breach Notification Automation Automates regulatory and client notification in the event of a breach. |
Data breach notification automation is standard for regulated institutions and referenced in compliance materials. | |
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Secure Data Wipe Supports secure deletion of client data and documents. |
Secure deletion and data wipe processes are part of Murex compliance/data management. |
Scalability & Performance
(3 Yes /3 Known /14 Possible features)
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Concurrent User Capacity Maximum number of users supported at once. |
No information available | |
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System Uptime SLA Guaranteed percentage of system operational time. |
No information available | |
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Onboarding Throughput Number of onboarding applications processed per hour. |
No information available | |
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Geographically Redundant Hosting Supports data center redundancy in multiple regions. |
Hosting can be distributed across regions for geographic redundancy as part of major deployments. | |
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Automated Load Balancing Distributes workloads for high performance. |
No information available | |
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Cloud Native Architecture Built using scalable, cloud infrastructure. |
Cloud-native architecture and containerization are noted as deployment options for MX.3 onboarding. | |
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Zero Downtime Maintenance Capability Upgrades and patches without taking platform offline. |
No information available | |
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Performance Monitoring Dashboards Live metrics such as response time and error rates. |
No information available | |
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Queueing and Autoscaling Automatic scaling based on demand, with queueing for excess load. |
No information available | |
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Disaster Recovery RTO/RPO Maximum Recovery Time/Point Objectives after a disaster. |
. | No information available |
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API Rate Limiting Configurable limits for external integrations to maintain performance. |
API rate limiting can be applied as part of MX.3’s API gateway configuration. | |
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Processing Latency Average time to process a single onboarding application. |
. | No information available |
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Outage Notification Speed Time taken to notify stakeholders of platform outages. |
. | No information available |
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Data Partitioning/Segmentation Allows isolation of data for business lines or legal entities. |
No information available |
Support, Maintenance & Vendor Management
(13 Yes /13 Known /14 Possible features)
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24/7 Client & Staff Support Around-the-clock vendor support for technical and procedural queries. |
MX.3’s vendor support includes 24/7 technical support for clients globally. | |
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Dedicated Account Manager Named relationship manager for the brokerage firm. |
Dedicated account management/relationship managers available according to engagement tier. | |
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Custom Implementation Services Availability of professional services for onboarding rollout. |
Professional services for implementation and onboarding provided by Murex. | |
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Online Knowledge Base Comprehensive self-help and learning materials. |
Comprehensive online help and learning resources available for MX.3 onboarding. | |
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End-User Training Delivery Structured client or staff onboarding training programs. |
End-user training and structured product onboarding is available for staff and clients. | |
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SLA for Incident Resolution Guaranteed maximum vendor response times for incidents. |
No information available | |
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Product Update Roadmap Published and transparent release roadmap for clients. |
Murex publishes a transparent product roadmap for MX.3 modules, including onboarding. | |
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Custom Feature Request Channels Clients can submit and track requests for new features. |
Client feature request/feedback portals available to MX.3 customers. | |
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Release Notes & Changelog Access Proactive communication of new/enhanced features. |
Release notes and change logs are published to all licensed MX.3 clients. | |
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Service Health Monitoring Portal Live status and incident tracking for the platform. |
Service health and incident monitoring portal is available for clients to view real-time status. | |
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Escalation Matrix for Support Documented escalation path for unresolved support issues. |
Documented escalation paths for client technical/support issues. | |
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Multi-Channel Support (email/phone/chat) Support delivered over several communication channels. |
Support available by phone, email, and web portal (multi-channel). | |
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Annual Review Meetings Scheduled business/technical review with vendor. |
Annual review meetings offered as part of enterprise-level agreements. | |
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Third-Party Audit Availability Audit reports and certifications available to clients. |
Audit reports and security certifications made available to clients on request. |
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