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Lead pipeline management, advanced segmentation, automated workflows, campaign tracking, personalized journey support, and built-in compliance reporting designed for financial advisory business developers.
Tools for capturing, qualifying, tracking, and converting prospective client leads through the sales pipeline, with integration to CRM systems and marketing platforms.
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Lead Capture Automation Automatically imports leads from multiple sources (website forms, email, social media, etc.). |
Practifi promotes automatic lead capture via web forms and integration with other sources as part of its lead management offering. | |
Contact Database Capacity Maximum number of contacts or leads the system can manage. |
No information available | |
Duplicate Detection Ability to detect and merge duplicate leads or contacts. |
Practifi highlights deduplication and cleansing tools for clean contact data. | |
Custom Fields Allows creation and editing of custom data fields for contacts/leads. |
Custom fields are supported to tailor CRM data model for advisory businesses. | |
Lead Assignment Rules Rules to automatically assign leads to specific users, teams, or workflows. |
Rule-based lead assignment and workflow automation are part of the platform. | |
Bulk Import/Export Enables bulk uploading or exporting of contacts/leads via CSV or other formats. |
Practifi can bulk import/export via CSV as part of onboarding and migration. | |
Lead Segmentation Ability to categorize leads by region, value, source, or other attributes. |
Advanced segmentation is a highlighted feature (filter leads by region, value, etc). | |
Activity Timeline Comprehensive timeline of all lead-related activities and interactions. |
Timeline of all interactions/activities per lead is part of core CRM. Activity tracking is highlighted. | |
Contact History Tracking Tracks history and status changes for each contact. |
Contact history and status change audits are supported (compliance and tracking). | |
Relationship Mapping Visualizes and tracks relationships between contacts/organizations. |
Practifi supports relationship mapping between contacts and organizations. | |
Lead Notes & Comments Log notes and comments on individual leads or contacts. |
Logging notes and comments per lead is a standard CRM feature in Practifi. | |
Merge & Deduplicate Leads Supports merging and cleaning up duplicate leads. |
Merging and deduplication functionality is standard in Practifi for database hygiene. | |
Tagging & Labeling Ability to tag or label contacts for easy organization and retrieval. |
Leads and contacts can be tagged or labeled for custom grouping and retrieval. | |
Smart Search Provides intelligent search functionality within contact and lead records. |
Practifi promotes advanced, intelligent search capabilities across data. |
Customizable Pipelines Allows creation and configuration of sales/pipeline stages. |
Sales/pipeline stages are fully customizable per firm needs. | |
Multiple Pipelines Support Enables managing multiple sales processes or pipelines simultaneously. |
Multiple pipeline management is enabled for different lines of business. | |
Opportunity Tracking Tracks individual deals or opportunities, with value and forecast probability. |
Deal/opportunity tracking by individual, value and forecasting is at core. | |
Pipeline Visualization Provides visual tools (e.g., Kanban) for viewing pipeline status and progress. |
Kanban and other pipeline visualizations are available. | |
Stage Automation Automates movement between pipeline stages based on criteria. |
Automation of pipeline stage progression via criteria/rules is supported. | |
Deal Value Forecasting Calculates expected value and win probability of pipeline opportunities. |
Probability forecasting and expected value is supported in pipeline analytics. | |
Historical Pipeline Analytics Provides insights and analytics over past pipeline activity. |
Historical pipeline analytics is part of the analytics/reporting layer. | |
Deal Age Tracking Tracks how long each opportunity spends at each stage. |
Deal age tracking and reporting by stage is included for pipeline optimization. | |
Lost/Won Deal Analysis Allows analysis of reasons for won or lost deals. |
Lost/won analysis and reporting are built in to help inform sales strategies. | |
Customizable Opportunity Fields Supports additional data fields for opportunities in the pipeline. |
Custom data fields for opportunities can be configured per business needs. | |
Linked Contacts & Accounts Connects pipeline opportunities to relevant contacts and organizations. |
Deals are linked to clients/contacts/accounts centrally. | |
Activity Reminders Automated reminders for follow-ups and tasks within the pipeline. |
Task/activity reminders via workflows and notifications are available. |
CRM Integration Ability to integrate natively or via API with CRM platforms (e.g., Salesforce). |
CRM integrations typically via Salesforce — native and API connectors exist. | |
Email Integration Syncs with email platforms (Gmail, Outlook) for communication tracking. |
Integration with Outlook and Gmail for email tracking/records is supported. | |
Calendar Integration Connects with calendar apps for meeting scheduling and reminders. |
Calendar sync for meeting scheduling/management endorsed in feature lists. | |
Marketing Automation Integration Connects with marketing automation platforms (e.g., HubSpot, Marketo). |
Marketing (and automation) platforms, such as Hubspot, are integrated/compatible. | |
Social Media Integration Imports leads from and tracks interactions on social media platforms. |
Social platform integrations—including LinkedIn—aid in sourcing and tracking. | |
Financial Platform Integration Connects with financial planning, portfolio management, or advisory systems. |
Integration with portfolio management, planning, custodians listed on site. | |
API Accessibility Provides open API for custom integrations. |
Open API documented for integration with third-party/advisor-specific platforms. | |
Webhooks Support Able to send real-time data to external applications via webhooks. |
Webhooks are available via integrations for event-driven workflows. | |
Data Import/Export Tools Supports data transfer between systems via standard files (CSV, XLSX, etc.). |
CSV/XLSX data import/export tools standard and highlighted. | |
Mobile Application Integration Synchronizes data and workflow with mobile apps. |
Practifi offers mobile app and mobile-optimized browser experience. | |
Phone/VoIP Integration Logs and tracks calls through VoIP or telephony integration. |
Telephony/click-to-call via VoIP partners is described among integrations. |
Workflow Automation Builder Visual tool for creating automated workflows and triggers. |
Visual workflow builder and automation triggers are a core offering. | |
Scheduled Reminders Automated reminders for follow-ups, renewals, or scheduled activities. |
Automated reminders for tasks and renewals using workflow rules. | |
Drip Marketing Campaigns Automates nurturing campaigns with sequences of communications. |
Email/SMS drip and nurture campaigns highlighted under marketing tools. | |
Task Automation Automatically creates tasks based on lead actions or criteria. |
Task creation and assignment can be automated via triggers and workflows. | |
Conditional Logic Automation Processes actions based on IF/THEN logic set by users. |
Conditional (if/then) logic is supported in automation builder. | |
Notifications Automated notifications for team or individual activities. |
Notifications can be pushed to users per workflow, activity or rules. | |
Lead Scoring Automation Automatically scores leads based on behavior and engagement. |
Lead scoring automation by engagement/behavior is highlighted. | |
Approval Workflows Routes deals, tasks, or leads for managerial approval based on rules. |
Managerial approval workflows for deals or tasks can be configured. | |
SLA Management Tracks and enforces service-level agreements with automated escalations. |
SLA tracking and escalation rules can be built in workflow automation. | |
Automated Data Entry Uses AI or templates to suggest or auto-fill records. |
Template- and AI-powered data entry and suggestions are promoted. |
Bulk Email Sending Allows sending personalized emails to large groups of leads. |
Bulk email sending to leads via templates/platform marketing. | |
Email Templates Provides customizable templates for recurrent communications. |
Email templates are customizable within Practifi. | |
Email Tracking Tracks opens, clicks, and replies on sent emails. |
Tracking opens/clicks/replies on emails sent is highlighted. | |
SMS/Text Messaging Allows sending and tracking text/SMS messages to/from leads. |
SMS/text messaging to leads is enabled through connected partners. | |
Click-to-Call Enables direct calling from within the platform. |
Click-to-call enabled via telephony or softphone integration. | |
Meeting Scheduling Allows leads to self-schedule meetings with advisors or staff. |
Meeting scheduling functionality available for clients/leads. | |
Video Meeting Integration Integrates with video conferencing tools (e.g., Zoom, Teams). |
Integrates with video conferencing platforms (Zoom, Teams, etc). | |
Personalization Tokens Insert dynamic data (name, company, etc.) into communications. |
Communication templates support personalization/dynamic tokens. | |
Conversation History Maintains a record of all communications per lead. |
All communications with leads are logged and accessible per record. |
Dashboard Customization Users can customize reporting dashboards by metrics and KPIs. |
Dashboards are customizable by user and group for relevant KPIs. | |
Lead Source Attribution Tracks which channels generate the most leads and conversions. |
Attribution of lead sources and channel performance is supported. | |
Conversion Funnel Analysis Analyzes drop-off and conversion rates through pipeline stages. |
Conversion funnel and drop-off rates by pipeline stage are analyzed. | |
Activity Reporting Tracks call, email, meeting, and task activity per user or team. |
Reporting on call/email/meeting activity by team/user is standard. | |
Performance Benchmarking Benchmarks team and individual performance. |
Benchmarking across users, teams or periods is provided. | |
Real-Time Reporting Generates up-to-date reports from live data. |
Real-time/live data in reports/dashboards is promoted. | |
Custom Report Builder Users can build custom reports and analytics. |
Custom report builder is available for advanced analytics needs. | |
Scheduled Report Delivery Automatically sends reports to stakeholders on a schedule. |
Reports can be automatically sent on a schedule to stakeholders. | |
Export Reports Exports reports in various formats like PDF, Excel, or CSV. |
Report export in PDF, Excel, CSV and other formats is standard. | |
Goal Tracking Allows setting and monitoring of sales or meeting goals. |
Goal tracking and performance to sales targets/revenue is included. |
Encryption at Rest Data is encrypted when stored on servers. |
Practifi states all client data is encrypted at rest. | |
Encryption in Transit Data is encrypted during transmission (e.g., SSL/TLS). |
All in-transit data is encrypted via SSL/TLS as part of compliance. | |
Role-Based Access Control Restricts access based on user roles and permissions. |
Role-based permissions and access controls configurable in the system for security. | |
Audit Trails Records all user activity for compliance and security monitoring. |
Audit trails are available for all user actions for compliance (FINRA/SEC, etc). | |
Data Backup & Recovery Automated data backup with restoration capability. |
Automated backup and data recovery options are referenced in security documentation. | |
GDPR/CCPA Compliance Tools Features to help meet regulatory privacy requirements. |
GDPR/CCPA features, such as data subject access requests and consent tracking, are described for compliance. | |
Two-Factor Authentication Additional security layer requiring secondary login verification. |
Two-factor authentication is presented as available to all users. | |
Data Residency Options Choice of where customer data is physically stored. |
Clients can select preferred data residency (US, EU, etc). | |
Single Sign-On (SSO) Supports secure authentication via SSO providers. |
Single Sign-On supported through SAML/Okta and other providers. | |
PII Masking & Redaction Can mask or redact personally identifiable information in records. |
PII masking/redaction available for restricting access/control to sensitive data. | |
User Session Timeout Automatic logout after period of inactivity. |
User session timeout/inactivity logout is configurable (compliance). |
Mobile App Availability Has a dedicated native mobile application (iOS, Android). |
Native iOS and Android mobile apps are available. | |
Mobile Web Responsiveness Core functions accessible and usable via mobile web browser. |
Responsive browser interface for mobile access is provided. | |
Offline Functionality Use core features without an active internet connection. |
Select features and data are available offline in the mobile app. | |
Push Notifications Receive real-time notifications on mobile devices. |
Mobile push notifications are part of app feature set. | |
Geo-tagging Records locations of client meetings or activities. |
Geo-tagging for meeting locations/field reps is present. | |
Voice-to-Text Notes Allows verbal input for contact notes or follow-ups. |
Voice-to-text note entry is included in mobile workflows. | |
Photo Uploads Attach photos or business cards from a mobile device. |
Photo and business card upload via mobile app is standard. |
UI/UX Customization Customizable layout, color schemes, and display settings. |
UI/UX is customizable in layout and theme for firms. | |
Custom Dashboards Build specific dashboards for different user roles or teams. |
Custom dashboards for roles/business units are included. | |
Custom Workflows Tailor workflows to match business processes. |
Custom workflows can be designed to match advisory process. | |
Language Localization Offers multiple language options for the interface. |
Interface supports multiple languages/locales. | |
Accessibility Features Supports users with disabilities (e.g., screen readers, keyboard nav). |
Accessibility features such as screen reader support/contrast options included. | |
Bulk Edit Tools Allows batch editing of multiple leads/contacts at once. |
Bulk editing of leads/contacts is supported for administrative efficiency. | |
Contextual Help In-app user guides, tooltips, and onboarding tips. |
Contextual help, guided onboarding, and embedded tips are present. |
Guided Onboarding Automated or assisted onboarding for new users. |
Guided onboarding with interactive walkthroughs described. | |
Knowledge Base Comprehensive online documentation and FAQs. |
Extensive knowledge base, articles and FAQs are available. | |
Live Chat Support Live support chat available within the platform. |
Live chat support is offered for immediate help. | |
Phone Support Telephone support for urgent issues. |
Phone support for urgent issues (with Service Level Agreements) is advertised. | |
Ticketing System Submit and track support tickets. |
Ticketing system available to raise and track service/support tickets. | |
Video Tutorials Access to training and explainer videos. |
Video tutorials and product walkthroughs part of onboarding. | |
User Community Forum Active online user forum for peer support. |
Online community forum for user-to-user discussion/support. | |
Dedicated Account Manager Assigned support contact for business accounts. |
Dedicated account manager for business accounts is included. |
Free Trial Availability Offers a free trial for a certain period or user limit. |
Free trial is available as per Practifi sign-up page. | |
Flexible Pricing Plans Provides multiple subscription or licensing options. |
Multiple pricing tiers/subscription models exist per feature set and size. | |
User Scalability Maximum number of user seats supported per account. |
No information available | |
Storage Scalability Maximum data storage supported per account. |
No information available | |
Usage-Based Pricing Option to pay based on usage (contacts, emails, storage, etc.). |
Usage-based pricing available when choosing certain plans. | |
No Long-Term Contract Subscription can be canceled at any time without penalty. |
Plans are cancellable and do not require long-term contracts. | |
Volume Discounts Reduced pricing for higher usage or user counts. |
Volume discounts for enterprise and large advisory firms offered. | |
Third-Party Add-On Pricing Transparent pricing for integrations and add-ons. |
Pricing for integrations/add-ons is provided transparently. |
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