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Broadridge Digital Information Delivery from Broadridge Financial Solutions
Multi-channel digital communications, secure portal messaging, e-delivery of statements, and a client service dashboard for advisors. Integrates with compliance and CRM platforms.
More about Broadridge Financial Solutions
Product analysis by function
Communication Systems for Client Service and Operations
Integrated tools for client communications including secure messaging, video conferencing, email management with compliance archiving, and scheduled client review management.
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Communication Channels
(9 Yes /9 Known /12 Possible features)
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Email Integration Supports seamless sending and receiving of emails within the system. |
Broadridge Digital Information Delivery supports e-delivery of statements and integrates with email-driven platforms, indicating email integration. | |
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Secure Messaging Provides a secure, encrypted messaging portal for clients and advisors. |
Product advertises secure portal messaging, which requires encrypted/secure messaging. | |
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SMS Notifications Ability to send alerts and updates via SMS. |
Broadridge supports SMS alerts as part of its multi-channel communications suite. | |
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VoIP Calling Includes support for Voice over IP calls through the platform. |
No information available | |
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Video Conferencing Offers built-in video meeting tools for virtual consultations. |
Product details and collateral mention embedded video conferencing for virtual advisor-client appointments. | |
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Mobile App Access Clients and advisors can access communications via mobile applications. |
Clients and advisors have mobile app access for communications and document delivery. | |
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Chatbot Support Automated chatbots provide responses and support for common queries. |
No information available | |
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Document Sharing Allows for secure exchange of files and documents. |
Broadridge supports secure e-delivery of statements and secure portal document exchanges. | |
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Client Portal Self-service online portal for clients to access communication records. |
Broadridge offers a self-service client portal for accessing records and documents. | |
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Push Notifications Supports push notifications to keep clients updated in real time. |
Platform supports real-time push notifications for clients via mobile and portal. | |
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Multi-Channel History Tracks full history of communications across all channels in one timeline. |
Broadridge provides a unified timeline/history of client communications across channels for compliance and service. | |
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Fax Integration Enables electronic receipt and sending of faxes. |
No information available |
Security & Compliance Features
(9 Yes /9 Known /9 Possible features)
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End-to-End Encryption Ensures all communication is encrypted during transit and at rest. |
Broadridge emphasizes security; communications are end-to-end encrypted per compliance requirements. | |
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Audit Trail Complete logging of communications for transparency and compliance. |
Audit trail is a standard feature for communications compliance in financial services. | |
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Access Controls Granular user permissions for accessing client data and messages. |
Platform offers granular access controls for advisors, admins, and clients. | |
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Data Retention Policies Automated management of data lifecycle in line with regulations. |
Data retention and lifecycle management are governed in line with regulatory compliance and are automated. | |
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Two-Factor Authentication Adds a secondary authentication step for enhanced access security. |
Two-factor authentication is present as part of secure access for users. | |
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Regulatory Compliance Certifications Meets key frameworks (e.g., FINRA, GDPR). |
Broadridge references compliance with FINRA, SEC, and GDPR regulations. | |
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Message Archiving Ability to archive all client communications for legal review. |
Message archiving is standard for legal/review requirements in financial advisory. | |
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Secure File Transfer Facilitates sending files using encrypted transfer technology. |
Broadridge claims secure file transfers when sharing documentation with clients/advisors. | |
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Single Sign-On (SSO) Enables unified login for users with enterprise credentials. |
Single Sign-On (SSO) is supported for enterprise clients. |
Workflow Automation
(7 Yes /7 Known /9 Possible features)
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Automated Client Onboarding Speeds up and standardizes the process of bringing new clients onboard. |
Digital onboarding flows with e-signatures and document collection available. | |
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Template Messaging Provides reusable templates for common communications. |
Reusable messaging templates for statements, compliance updates, etc. are cited in product literature. | |
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Task Assignment Allows tasks triggered by client communications to be auto-assigned within teams. |
No information available | |
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Meeting Scheduler Automatically schedules meetings based on advisor/client availability. |
Meeting scheduling between advisors and clients is supported on the platform. | |
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Follow-up Reminders Automatically triggers reminders for client follow-ups and outstanding items. |
Automated reminders and follow-ups built into workflow and communication modules. | |
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Document Request Automation Automates requests and reminders for needed documents. |
Document request and reminder mechanics included within digital onboarding and ongoing servicing. | |
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Custom Workflows Allows custom automation rules for various communication processes. |
Broadridge supports custom workflow rules for communication and compliance. | |
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Bulk Messaging Sends communications in bulk to groups of clients as needed. |
No information available | |
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Integrated Signature Collection Automates electronic signature requests in workflow processes. |
eSignature collection flows are part of client agreement/consent processes. |
Integration Capabilities
(6 Yes /6 Known /9 Possible features)
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CRM Integration Directly links with popular Client Relationship Management platforms. |
CRM integration with leading platforms (e.g., Salesforce) is explicitly stated. | |
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Calendar Integration Sync communications and appointments with calendar software. |
Calendar integration (including meeting and deadline syncs) handled via CRM/data layer. | |
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Document Management Integration Connects with leading document storage solutions. |
Platform allows connection to leading document management systems and cloud file services. | |
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Client Data Sync Real-time syncing of client profiles with third-party systems. |
No information available | |
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APIs for Custom Extensions Provides public or private APIs for custom feature extensions. |
APIs available for integration and extension by client organizations. | |
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Accounting System Integration Links to bookkeeping and accounting software. |
Integration with popular accounting and bookkeeping software available for advisory operations. | |
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eSignature Platform Integration Compatible with leading electronic signature tools. |
Integration with electronic signature platforms (e.g., DocuSign) is standard. | |
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Mail Merge Integration Supports personalized communications with data merge features. |
No information available | |
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Third-Party Secure Storage Integration Ability to store or back up communications securely to external locations. |
No information available |
Customization & Scalability
(5 Yes /5 Known /8 Possible features)
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Custom Email Domains Allows customization of sender domains for branding. |
No information available | |
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Personalizable Client Portals Client-facing portals can be branded and customized. |
Portal and mobile experience support branding and personalization for institutional clients. | |
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Role-Based Views Different interfaces or dashboards for advisors, admins, and clients. |
No information available | |
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Conditional Logic in Workflows Use of conditional statements in automations. |
Automations can include conditional logic (e.g., triggered messages based on client action). | |
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Scalable User Licensing Easy addition/removal of users as the organization grows. |
User-license scaling is available for enterprise rollouts and growing practices. | |
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Localization Options Support for multiple languages and local regulations. |
Product supports localization and local compliance configurations for international clients. | |
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Custom Branding of Notifications Ability to brand system notifications with company logos, color palettes, etc. |
Communication/notification templates can be branded per client or institution. | |
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API Rate Limits Maximum allowed API calls per hour. |
No information available |
Client Service Experience
(8 Yes /8 Known /8 Possible features)
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Real-Time Status Tracking Clients can monitor request/progress status updates in real time. |
Client portal and advisor dashboard display real-time request and service progress. | |
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Advisor Availability Indicators Shows live status of advisor (available, offline, etc.). |
Advisor availability indicator features present in client portal/dashboard. | |
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Feedback and Rating Tools Allows clients to rate and provide feedback on service. |
Portal includes survey/rating/feedback collection after service events. | |
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Multilingual Support Allows communications to be provided in multiple languages. |
Broadridge claims support for multilingual communications for clients. | |
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24/7 Automated Support Chatbot or helpdesk support available around the clock. |
AI-enabled automated chatbot or FAQs available 24/7 for support. | |
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Proactive Client Alerts Automatically informs clients of important events or deadlines. |
System sends proactive alerts on key event triggers (e.g., deadlines, required actions). | |
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Accessibility Features Supports accessible communication (screen readers, enlarged text, etc.). |
Accessibility options mentioned for ADA compliance (screen reader compatibility etc.). | |
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Customizable Notification Preferences Clients set their preferred channel and frequency for updates. |
Clients can select/chose notification frequency and their channels of choice. |
Performance Metrics & Reporting
(4 Yes /4 Known /7 Possible features)
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Response Time Tracking Measures the average time to respond to client inquiries. |
No information available | |
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Message Volume Analytics Tracks the number of messages sent/received. |
No information available | |
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SLA Compliance Reporting Reports on meeting Service Level Agreements for communications. |
Product claims detailed compliance and operational reporting (SLAs). | |
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User Activity Dashboards Displays user participation in communications. |
User dashboards show participation/communication history by user. | |
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Error/Error Rate Tracking Monitors failed delivery or communication errors. |
No information available | |
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Automated Report Scheduling Automatic generation/distribution of reports. |
Reports and compliance information can be scheduled for automatic distribution. | |
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Downloadable Data Allows export of communication logs and reports for offline analysis. |
Communication logs and reports can be exported/downloaded in various formats. |
Mobile and Remote Capabilities
(4 Yes /4 Known /5 Possible features)
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Mobile Push Alerts Notifies users via mobile apps. |
Mobile app sends push notifications to users. | |
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Fully Responsive Design Interfaces adapt cleanly to all device types and sizes. |
UI adapts to desktop, tablet and mobile form factors (responsive design). | |
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Offline Message Drafting Allows composing communications offline to send later. |
No information available | |
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Remote Access Security Includes additional protections when accessing remotely. |
Enhanced remote access security is stated as crucial in marketing to financial advisors. | |
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Multi-Device Sync Seamless data sync across desktop, tablet, and mobile. |
Data seamlessly syncs across web portal, desktop and mobile. |
Usability & Adoption Tools
(6 Yes /6 Known /7 Possible features)
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User-Friendly Interface Intuitive design for both advisors and clients. |
Product emphasizes clean, intuitive user interface for clients/advisors. | |
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Onboarding Tutorials Built-in tutorials guide new users. |
Onboarding tutorials and walkthroughs are included for new users and organizations. | |
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Contextual Help Widgets In-app help guides and tips. |
In-app tips, help widgets and search-based contextual help are available. | |
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Multi-Tiered Support Different levels of support based on user expertise or role. |
No information available | |
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Localization Support for multiple languages and regional formats. |
Localization (languages, currencies, regulatory setup) is available for international deployment. | |
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Training Materials Comprehensive manuals, videos, and reference guides. |
Training materials (videos, manuals, guides) provided for client onboarding and system use. | |
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Adoption Analytics Monitors usage rates and adoption trends. |
Adoption analytics modules available for organizations to monitor usage and engagement. |
Reliability & Availability
(6 Yes /6 Known /7 Possible features)
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Uptime Guarantee The percentage of time the system is guaranteed to be operational. |
No information available | |
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Disaster Recovery Plans and systems for restoring service after major failure. |
Disaster recovery and backup site/failover referenced in material for enterprise reliability. | |
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Automated Backups Regular, automated backups of communication data. |
Automated backups are part of Broadridge’s data protection compliance. | |
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Load Balancing Distributes incoming communications for optimal efficiency and reliability. |
Load balancing is implied for scalable, enterprise-grade hosted deployment. | |
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System Health Monitoring Automated checks on availability and performance. |
System health and uptime monitoring regularly reported as enterprise SLAs. | |
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Geo-Redundancy Uses multiple data centers in different regions for failover. |
Broadridge leverages multiple geo-redundant data centers per industry best practices. | |
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Scheduled Maintenance Notifications Notifies users in advance of planned downtimes. |
Users receive advance notifications of scheduled maintenance and availability windows. |
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