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ACI Payment Processing from ACI Worldwide
Delivers real-time and batch-based payment processing, enabling pension funds and financial operators to execute secure fund disbursements, collections, compliance with ISO 20022, and robust anti-fraud management.
Product analysis by function
Payment Processing Systems for Financial Operations
Secure platforms that manage the disbursement of pension benefits to retirees and beneficiaries, supporting multiple payment methods, tax withholding, and payment verification.
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Security & Compliance
(7 Yes /7 Known /10 Possible features)
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PCI DSS Compliance Adherence to Payment Card Industry Data Security Standards for secure card payments. |
ACI supports PCI DSS as a payment processor for secure transactions; documentation and industry position confirm compliance. | |
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GDPR Compliance Ensures all personal data is handled in accordance with General Data Protection Regulation. |
As a global payment platform operating in the EU and handling personal data, ACI must be GDPR compliant. | |
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Data Encryption All sensitive information is encrypted at rest and in transit. |
Data encryption at rest and in transit is standard for a modern payment platform as claimed by ACI's documentation. | |
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Audit Logging Comprehensive logs of system activities for compliance and troubleshooting. |
Audit logging is a common compliance control in payment processing systems and outlined in ACI's security resources. | |
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Role-Based Access Control (RBAC) Access rights are granted based on user roles to ensure data security. |
Role-based access control (RBAC) is a documented feature for ACI's enterprise-grade clients. | |
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Multi-factor Authentication Requires users to verify identity with more than one authentication method. |
Multi-factor authentication is supported, as described in ACI's security architecture whitepapers. | |
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User Permission Granularity Level of detail in specifying user rights and restrictions. |
No information available | |
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Automated Regulatory Reporting System generates files conforming to legal reporting requirements (e.g. tax authorities). |
No information available | |
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Regular Security Audits Frequency of formal, independent security assessments. |
No information available | |
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Incident Response Protocols Documented processes for managing security breaches or payment incidents. |
Incident response protocols are a regulatory requirement and ACI publicly references such processes. |
Payment Method Support
(9 Yes /9 Known /10 Possible features)
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Bank Transfer Support Can disburse payments directly to beneficiaries’ bank accounts. |
Bank transfer support is core to ACI's payment processing product portfolio. | |
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Check Payment Support Ability to issue physical checks to beneficiaries. |
Check/cheque processing is among ACI's legacy payment options according to their documentation. | |
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Digital Wallet Integration Supports modern digital wallet services (e.g., PayPal, Apple Pay). |
Supports multiple digital wallet services including PayPal, Apple Pay, as advertised. | |
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International Payment Support Ability to disburse funds in multiple currencies and across countries. |
International payments and cross-currency transfers are prominently supported by ACI. | |
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ACH/EFT Capability Supports Automated Clearing House and Electronic Funds Transfer mechanisms. |
Supports ACH/EFT as a global/disbursing payments platform. | |
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Direct Deposit Setup Number of unique direct deposit configurations supported. |
No information available | |
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Batch Payment Processing Ability to process multiple payments in a single transaction group. |
Batch processing is a core feature cited for enterprise payment operations. | |
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Cash Card Support Supports reloadable pension/disbursement cards. |
Prepaid/cash/reloadable card disbursements are listed as supported payout methods. | |
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Automated Payment Scheduling Ability to schedule routine disbursements automatically. |
Automated payment scheduling is included under ACI’s workflow features. | |
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Customizable Payment Cycles Flexibility in configuring payment periodicity (monthly, quarterly, etc.). |
Payment cycle customization is referenced in the product's documentation. |
Tax Withholding & Reporting
(2 Yes /2 Known /10 Possible features)
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Multi-jurisdiction Tax Handling Accurately processes multi-state/country tax withholdings. |
Multi-jurisdictional tax and regulatory support is claimed; specific for pensions should be validated. | |
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Automated Tax Calculation Calculates tax deductions based on current rates and exemptions. |
Tax calculation automation is inherent to payment functionalities and compliance positioning. | |
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Form Generation (e.g., 1099, W-2P) Produces required tax forms for pension disbursements. |
No information available | |
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Tax Withholding Customization Adjusts withholding levels per beneficiary preferences or mandates. |
No information available | |
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Annual Statement Distribution Prepares and delivers annual tax summary statements to beneficiaries. |
No information available | |
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Electronic Tax Filing Integration Links directly to tax authority filing systems. |
No information available | |
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Real-time Tax Updates Automatically updates tax tables to reflect legislative changes. |
No information available | |
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Withholding Summary Reports Provides reports summarizing withholdings by date, person, or fund. |
No information available | |
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Tax Liability Calculation Speed Time taken to calculate total tax liabilities per batch. |
No information available | |
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Integrated Tax Advice Tools Guidance pop-ups or modules for administrators regarding tax impacts. |
No information available |
Payment Verification & Fraud Prevention
(5 Yes /5 Known /10 Possible features)
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Automated Beneficiary Identity Verification Instantly verifies beneficiary identities via public records and internal databases. |
Anti-fraud and compliance documentation references automated identity verification processes. | |
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Pre-payment Sanctions Screening Screens recipients against government and financial watchlists. |
Sanctions screening is a core element of ACI's anti-fraud and compliance stack. | |
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Duplicate Payment Alerts System flags potential duplicate disbursements for review. |
Duplicate payment alerts are discussed in anti-fraud and operational efficiency materials. | |
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Payment Reversal Handling Supports automated reversal and recovery of disputed or fraudulent transactions. |
Product literature and support forums mention payment reversal and dispute resolution features. | |
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Machine Learning Fraud Detection Utilizes AI/ML to spot anomalous payment activity patterns. |
Machine learning and advanced fraud detection described as part of the fraud management portfolio. | |
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Two-Step Payment Confirmation Requires double confirmation for outgoing payments. |
No information available | |
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Real-time Validation Speed Average time to fully validate and approve a payment. |
No information available | |
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Automated Beneficiary List Matching Cross-references recipient info with internal eligibility lists. |
No information available | |
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Biometric Verification Support Supports fingerprint, facial, or voice authentication for beneficiaries. |
No information available | |
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Suspicious Transaction Alert Rate Percentage of transactions flagged as suspicious within a period. |
No information available |
Integration & Interoperability
(8 Yes /8 Known /10 Possible features)
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ERP System Integration Interfaces smoothly with enterprise resource planning tools. |
Strong integration capabilities with leading ERP systems; documented on ACI integration pages. | |
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API Availability Supports documented APIs for external software connections. |
Open, well-documented APIs are advertised as a product strength. | |
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Banking System Integration Directly links with multiple banks for seamless transfers. |
Banking system integration is core to ACI’s payments solution set. | |
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Payroll System Sync Synchronizes payment data with payroll modules automatically. |
Payroll sync is supported via integrations for payroll-driven benefits/payments processes. | |
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Third-party Data Import Allows bulk beneficiary and payment data import from external sources. |
Bulk import and export of payment/beneficiary data via various methods (APIs, file, etc.) is supported. | |
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Open Banking Support Operates with standard open banking APIs/protocols. |
Support for open banking initiatives and protocols is referenced in product literature. | |
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Legacy System Adapter Can connect with and migrate data from older pension platforms. |
Legacy system adapter/connectors are available to assist with migrations per technical resources. | |
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Integration Deployment Time Typical time required to integrate with a new third-party system. |
No information available | |
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Data Synchronization Frequency How often system data syncs with external systems. |
No information available | |
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SFTP/FTPS Support Secure file transfer options for periodic data exchanges. |
SFTP/FTPS and secure file transfer protocols are listed as available options. |
User Experience and Accessibility
(9 Yes /9 Known /10 Possible features)
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Multi-language UI User interface available in several languages. |
Multi-language UI is available to support global customers. | |
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Mobile Access Full access to functions and data on mobile devices. |
Mobile access is available via web and some app interfaces. | |
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Self-service Beneficiary Portal Beneficiaries can view/pay statements, change details, and request services online. |
Self-service beneficiary portal is available for some ACI disbursement solutions. | |
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Accessibility Compliance (WCAG) Meets Web Content Accessibility Guidelines for users with disabilities. |
Vendor claims accessibility and adherence to standards such as WCAG. | |
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Customizable Dashboards Users can tailor home screens to track relevant metrics and info. |
Customizable dashboards are part of ACI's reporting/UX feature sets. | |
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Bulk Actions Support Administrators can process multiple changes/payments in one step. |
Bulk actions for administrators are supported to handle payment operations efficiently. | |
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Average User Training Time Time needed for a typical user to become proficient. |
No information available | |
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24/7 Support Availability Customer support is available at all hours. |
Global 24/7 customer support advertised. | |
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Notification & Alert Customization Users can configure email, SMS, or in-app alerts for key events. |
Notification and alert customization for key events is available. | |
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Real-time Activity Logs Tracks all actions per user in real-time for transparency. |
Real-time activity/audit logs are present in the platform for transparency and compliance. |
Scalability & Performance
(4 Yes /4 Known /10 Possible features)
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Max Supported Beneficiaries Maximum number of active beneficiaries supported without degradation. |
No information available | |
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Max Payment Processing Throughput Number of payments processed per minute at peak. |
No information available | |
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Average Payment Processing Latency Typical delay from initiation to completion of payment. |
No information available | |
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Concurrent User Support Number of simultaneous active users supported reliably. |
No information available | |
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Cloud-native Architecture Designed for dynamic scalability and uptime. |
ACI platforms are offered as cloud-native and scalable. | |
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Automatic Load Balancing Distributes processing evenly to prevent system slowdowns. |
Automatic load balancing is included as standard in high-availability cloud payment platforms. | |
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Disaster Recovery Time Objective (RTO) Maximum acceptable downtime after disruption. |
No information available | |
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System Uptime Guarantee Percentage of time the platform is operational. |
No information available | |
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On-demand Resource Scaling Dynamically allocates resources during peak events (like month-end). |
On-demand resource scaling is discussed as a feature for handling large volumes. | |
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Geographical Redundancy Platform is hosted across multiple data centers/regions. |
Geographical/data center redundancy supported as part of business continuity. |
Reporting & Analytics
(9 Yes /9 Known /10 Possible features)
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Custom Report Builder Admins can design ad hoc reports based on core data. |
Custom/ad hoc reporting is supported in the analytics suite. | |
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Scheduled Reports Automatic generation and distribution of regular reports. |
Automatic scheduling and delivery of reports is available. | |
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Real-time Dashboard Analytics Displays up-to-the-minute disbursement and performance metrics. |
Real-time dashboard analytics are highlighted in product features. | |
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Export Options Supports export to multiple formats (CSV, PDF, XLS, etc.). |
Support for export to CSV, PDF, XLS and others is a typical reporting feature. | |
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Regulatory Report Templates Includes pre-built templates for government or internal compliance. |
Regulatory report templates are provided for compliance with international/local regulations. | |
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Drill-down Capabilities Allows users to get more detail on summarized metrics or anomalies. |
Drill-down analytics is highlighted in several reporting demo screenshots and documentation. | |
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Forecasting Tools Predicts outflows, funding needs, and beneficiary growth. |
Forecasting and predictive analytics, including volume and cash flow projections, are available. | |
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Data Visualization Support Displays trends, graphs, and charts for quick understanding. |
Support for data visualizations in dashboards and reports shown in product screenshots. | |
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Custom Metrics Creation Permits custom key performance indicator definitions. |
Custom metric/KPI creation available for admins. | |
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Average Report Generation Speed Average time to generate detailed reports from system. |
No information available |
Cost Management & Fee Transparency
(3 Yes /3 Known /10 Possible features)
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Clear Fee Disclosure All system fees and payment charges are transparently displayed. |
Fee disclosure and transparency is highlighted for compliance and client clarity on the platform. | |
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Granular Fee Customization Admins can configure fees by payment method, timing, or volume. |
Granular fee configuration is possible for different payment methods, timings, and rules. | |
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Automated Fee Calculation System automatically computes fees per beneficiary/transaction. |
Automated fee calculation is part of basic transaction processing logic. | |
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Bulk Fee Adjustments Support for adjusting fees across groups or phases with minimal effort. |
No information available | |
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Fee Structure Comparison Tools Generate comparative analysis of different pricing models. |
No information available | |
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Per Transaction Fee Reporting Breaks down fees for every transaction. |
No information available | |
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Fee Reimbursement Handling System can account for and process fee reimbursements when required. |
No information available | |
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Max Supported Pricing Tiers Maximum number of unique fee/pricing tiers supported. |
No information available | |
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Average Fee Processing Latency Time to apply, compute, and present fee information. |
No information available | |
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In-system Fee Simulation Test potential changes to fees and view impacts without committing. |
No information available |
Automation & Workflow Management
(8 Yes /8 Known /10 Possible features)
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Workflow Automation Engine Allows automation of recurring tasks and processes. |
Workflow automation, such as batch payment scheduling and exception handling, is a key feature. | |
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Customizable Approval Chains Payment processes can require configurable, multi-step approvals. |
Customizable approval chains are documented under workflow configuration. | |
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Automated Exception Handling Identifies, flags, and addresses processing exceptions automatically. |
Automation of exception handling is part of operational efficiency tools. | |
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Integrated Notifications/Reminders Automated alerts triggered by workflow events. |
Workflow-related notifications and reminders are configurable. | |
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Task Delegation Support Allows tasks to be re-assigned or delegated in workflows. |
Task delegation within workflows and admin roles is possible. | |
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Workflow Execution Speed Average time to pass a payment through the full approval/release cycle. |
No information available | |
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Batch Automation Automates handling of bulk payment or update requests. |
Support for bulk and batch automation of payments and updates is available. | |
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Conditional Logic for Workflows Supports if/then rules based on data (amounts, beneficiary status, etc.). |
Conditional logic for workflows is supported in the automation suite. | |
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Template Library Includes ready-to-use templates for common pension disbursement workflows. |
No information available | |
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Audit Trails for Automated Actions Every automated action is traceable for accountability and compliance. |
Audit trails for automated actions are required for compliance and are present. |
Maintenance, Updates & Vendor Support
(8 Yes /8 Known /10 Possible features)
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Automated Software Updates The system self-updates with latest features and compliance requirements. |
Automated product and security updates are managed by the vendor for cloud customers. | |
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Scheduled Maintenance Windows Defined, communicated periods for planned maintenance. |
Planned maintenance windows are communicated as part of SLA/support structure. | |
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24/7 Vendor Support Availability Round-the-clock technical and product support from vendor. |
24/7 vendor support is highlighted in ACI’s support model. | |
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Issue Resolution SLA Guaranteed time for vendor to resolve different classes of problems. |
No information available | |
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System Health Monitoring Automated checks and alerts for operation problems. |
System health monitoring and alerts is standard in ACI's cloud suite. | |
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Documentation Quality Index Internal rating of system documentation completeness and clarity. |
No information available | |
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User Community/Forum Access Active online community for peer support and tips. |
User community and online support forums are available for customers. | |
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Proactive Issue Detection Automatically identifies and reports issues before they impact users. |
Proactive detection/notification of issues is referenced in operational monitoring. | |
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Customization Support Vendor can tailor certain solutions or components for client needs. |
Customization of product components and workflows available via vendor professional services. | |
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Migration Services Vendor-assisted data migration from legacy or competing systems. |
Migration services are provided by ACI for onboarding new clients and modernizing legacy platforms. |
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