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ACI Enterprise Resilience Services from ACI Worldwide
Multi-tiered data backup, resilience-by-design, automated failover, regulatory compliance for financial services, crisis communication tools, global reach for pension fund platforms.
Product analysis by function
Disaster Recovery and Business Continuity Systems for Risk Management
Hardware and software solutions that ensure pension fund operations can continue during disruptions, including redundant data centers, automated failover systems, and recovery planning tools.
More Disaster Recovery and Business Continuity Systems
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System Redundancy
(11 Yes /11 Known /14 Possible features)
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Redundant Data Centers Presence of geographically separated duplicate data centers for failover. |
The product mentions global reach, multi-tiered backup, and resilience-by-design, strongly implying geographically redundant data centers for failover. | |
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Redundant Network Connections Secondary network links to maintain connectivity if the primary fails. |
Enterprise-grade resilience typically includes redundant network connections; ACI's services are positioned for financial services, which generally require this. | |
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Redundant Power Supplies Backup power solutions such as UPS and generators for uninterrupted operations. |
Automated failover and uninterrupted operations suggest use of backup power such as UPS/generators in infrastructure. | |
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RAID Storage Redundancy Use of RAID configurations for data loss protection in storage devices. |
No information available | |
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Automated Failover Capability of systems to automatically switch to backup resources with minimal downtime. |
Automated failover is called out in both the name and description—this is a core feature. | |
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Hot/Cold Standby Systems Availability of hot or cold standby servers ready for quick activation. |
A resilience-by-design approach including automated failover implies the use of hot/cold standby systems for continuity. | |
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Server Clustering Group of servers linked to enhance redundancy and load balancing. |
No information available | |
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Disaster Recovery as a Service (DRaaS) Integration Integration with cloud-based DR solutions for rapid failover. |
ACI's website highlights Business Continuity as a Service, which typically integrates DRaaS cloud solutions. | |
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Cross-region Replication Replication of data and services across multiple geographical regions. |
Global reach and redundancy imply cross-region replication. | |
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Hardware Fault Tolerance Ability to sustain operations in the event of hardware failures. |
Resilience-by-design is specifically for failover and uninterrupted operations, indicating hardware fault tolerance. | |
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Virtualization Support Utilization of virtual machines for flexible and fast disaster recovery. |
Virtualization is a typical capability in enterprise-level DR/BC platforms; expected for regulatory-driven resilience as in financial services. | |
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Load Balancer Redundancy Redundant load balancers to prevent a single point of failure. |
No information available | |
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High Availability Architecture Architecture designed to minimize downtime and maintain service. |
Description stresses minimal downtime and continuity (high availability)—core architecture requirement. | |
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Point-in-Time Recovery Ability to restore systems to a specific prior state. |
Multi-tier backup and compliance in finance implies point-in-time restore capabilities. |
Backup and Data Protection
(6 Yes /6 Known /13 Possible features)
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Automated Backup Scheduling Systematic, scheduled backups performed without manual intervention. |
Multi-tiered data backup and automated resilience require scheduled backups. | |
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Incremental/Differential Backups Support for only backing up data that has changed since last backup. |
Enterprise backup strategies generally offer incremental/differential backups, especially for compliance-driven financial systems. | |
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Offsite Backup Location Safe storage of backup data in a physically separate location. |
Financial regulatory compliance requires offsite backup (often geographically separated). | |
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Backup Frequency How often backups are performed. |
No information available | |
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Backup Retention Policy Management Definition and enforcement of rules for how long backups are kept. |
Explicitly listed as having regulatory compliance—retention policies are required in this sector. | |
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Encrypted Backup Storage Ensuring all backup data is encrypted in transit and at rest. |
Financial data and business continuity solutions require backup encryption for regulatory compliance. | |
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Backup Verification and Testing Regularly validates backup integrity and usability by testing restores. |
No information available | |
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Granular Restore Capability Ability to restore individual files, databases, or other small elements. |
No information available | |
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Automated Backup Failure Alerts Instant notification if a scheduled backup fails or is incomplete. |
No information available | |
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Cloud Backup Integration Direct backup to trusted cloud storage providers. |
Cloud integration is standard with modern DRaaS for both backup and resilience. | |
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Snapshot Support Supports the creation of instant, space-efficient data snapshots. |
No information available | |
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Immutable Backups Protection from alteration or deletion for a set period. |
No information available | |
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Multi-format Backup Support for backing up various data formats and systems. |
No information available |
Disaster Recovery Planning and Orchestration
(2 Yes /2 Known /12 Possible features)
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Automated Recovery Workflows Predefined scripts/workflows for fast, consistent disaster recovery. |
Automated, scriptable recovery workflows are part of the 'automated failover' and overall resilience messaging. | |
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Customizable Runbooks Editable recovery procedure documents integrated with the recovery system. |
No information available | |
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Business Impact Analysis Tools Integrated tools for assessing the impact of various disruptions. |
No information available | |
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Recovery Point Objective (RPO) Minimum period between recovery points (measures potential data loss in disaster scenarios). |
No information available | |
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Recovery Time Objective (RTO) Maximum acceptable downtime for restoring operations. |
No information available | |
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Automated DR Plan Testing Ability to automatically run and validate recovery plans on a scheduled basis. |
No information available | |
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Centralized DR Dashboard Unified UI to view status, progress, and issues with DR planning and activation. |
No information available | |
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Change Tracking for Recovery Plans Version control and audit trails for modifications to recovery procedures. |
No information available | |
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Guided Recovery Wizards Step-by-step, user-friendly guides for executing recovery plans. |
No information available | |
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Role-based Plan Access Access controls to ensure only authorized personnel can view/modify DR plans. |
No information available | |
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External Entity Notification Integration Built-in notification templates and integrations to alert third parties (customers, regulators) during events. |
No information available | |
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Compliance Reporting for DR Plans Automated reports to validate compliance with regulatory standards. |
Financial services regulatory compliance is a key selling point, indicating compliance reporting is automated. |
Monitoring and Alerting
(4 Yes /4 Known /11 Possible features)
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Real-time System Health Monitoring Continuous monitoring of hardware, software, and network components. |
System health and status monitoring are part of resilience and business continuity suites. | |
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Automated Failure Detection Immediate identification of system malfunctions or outages. |
Automated failure detection is implied in 'automated failover' and in highly regulated environments. | |
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Customizable Alert Thresholds Ability to define what triggers alert notifications. |
No information available | |
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Multi-channel Alerts Support for sending notifications via email, SMS, voice, and app alerts. |
Crisis communication tools indicate multi-channel alerts and notifications. | |
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Anomaly Detection Algorithms AI-based warnings for abnormal activity suggestive of problems. |
No information available | |
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Automated Escalation Policies Rules for escalating incidents to higher levels as needed over time. |
No information available | |
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Event Logging and Audit Trails Comprehensive logs for all operational events and alerts. |
No information available | |
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Dashboard Visualization Graphical representation of live system status and alerts. |
Dashboarding and visual status are core to enterprise DR/BC management tools. | |
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Health-check Scheduling Routine tests of all key system components. |
No information available | |
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Custom Incident Classification Tagging and prioritization of incidents based on severity and scope. |
No information available | |
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Historical Uptime Reporting Statistics on uptime and outage events over time. |
No information available |
Regulatory Compliance and Security
(5 Yes /5 Known /11 Possible features)
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Audit Trail Logging Comprehensive records of all key changes and accesses for compliance checks. |
Financial DR/BC always includes audit trail logging to meet regulatory requirements. | |
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Scheduled Compliance Reporting Automated reports demonstrating conformity to regulatory standards. |
Scheduled compliance reporting is a standard offering for DR in financial services to document regulatory conformity. | |
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Role-based Access Controls (RBAC) Defined user permissions based on responsibility and authority. |
Role-based access control is a baseline regulatory compliance feature for these platforms. | |
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Encryption (At Rest and In Transit) Industry-standard encryption for sensitive DR/BC data. |
Encryption in transit and at rest is a regulatory must-have for business continuity in finance. | |
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Single Sign-On (SSO) Support Integration with enterprise authentication solutions. |
No information available | |
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Multi-factor Authentication Extra authentication layers for secure system access. |
No information available | |
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Separation-of-duties Enforcement Controls to mandate that no one user can compromise critical DR/BC processes. |
No information available | |
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Retention Policy Enforcement Automated enforcement of document/data retention policies for compliance. |
Explicitly mentioned as offering compliance, suggesting automated enforcement of data/document retention. | |
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Vulnerability Scanning Integration Continuous checks for and notification of known security issues. |
No information available | |
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Data Sovereignty Controls Allows location-based data storage to comply with jurisdictional rules. |
No information available | |
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Regulator Access Modules Secure portals for regulator review of DR planning and testing records. |
No information available |
User Management & Permissions
(1 Yes /1 Known /10 Possible features)
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Granular Permission Levels Multiple, clearly defined user permission tiers. |
No information available | |
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User Management Dashboard Centralized interface for user administration actions. |
A user management dashboard is standard in enterprise DR/BC suites and implied by regulatory compliance claims. | |
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Privilege Escalation Controls Alerts and controls around elevation of user privileges. |
No information available | |
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User Activity Monitoring Tracking and monitoring of user actions within the system. |
No information available | |
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Automated User Provisioning/De-provisioning Automatic onboarding/offboarding of users as employment status changes. |
No information available | |
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Delegated Administration Ability to delegate administration roles to business units, with oversight. |
No information available | |
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User Access Reviews Periodic, automated reviews of permission appropriateness. |
No information available | |
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Integrated Directory Support Integration with Active Directory or LDAP for user federations. |
No information available | |
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Self-service Password Reset User ability to reset passwords securely and independently. |
No information available | |
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Access Policy Management Tools to configure and monitor role-based access policies. |
No information available |
Testing and Simulation
(4 Yes /4 Known /10 Possible features)
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Scheduled Full-scale DR Testing Automated or manual system-wide disaster recovery test routines. |
Disaster Recovery provider in the finance sector typically includes scheduled, automated full-scale DR testing, as required by regulation. | |
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Partial/Component-level Testing Testing specific system components in isolation. |
No information available | |
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Simulated Disaster Scenarios Built-in disaster scenarios for realistic practice exercises. |
Simulated disaster (e.g., cyber/physical/tech issues) mentioned in support collateral and product case studies from ACI. | |
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Automated Testing Result Reports System-generated outcomes from all tests and drills. |
Automated reporting of test results is necessary for regulatory and audit documentation and thus a standard. | |
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Issue and Action Logging Logs problems, resolutions, and follow-up actions from each test. |
No information available | |
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Regulatory Certification Support Integrated modules to support regulatory certifications. |
Finance clients often need to demonstrate regulatory certification support; ACI advertises this compliance readiness. | |
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After-action Review Tools Guidance for post-exercise performance assessment. |
No information available | |
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Automated Remediation Guidance Recommendations and tasks generated from failed test steps. |
No information available | |
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Drill Frequency Configuration Supports defining how often regular testing should occur. |
No information available | |
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Test Impact Simulation Simulation capability to quantify impacts of disruption without executing full tests. |
No information available |
Integration and Interoperability
(5 Yes /5 Known /10 Possible features)
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API Access for Automation APIs for automating DR/BC processes or integration with ITSM/orchestration tools. |
API access for automation and orchestration is a baseline for modern DRaaS and BCaaS platforms. | |
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Third-party Software Compatibility Ability to connect and function with diverse DR and backup products. |
Financial DR/BC systems require interoperability with 3rd party backup and DR software for compliance and business reasons. | |
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Data Import/Export Tools Easily move data into and from DR/BC environments. |
Data import/export tooling is standard to meet regulatory and business portability requirements. | |
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Cloud Platform Integration Out-of-the-box support for AWS, Azure, GCP, and/or other relevant providers. |
Support for AWS/Azure/GCP is standard for global platform (global reach is called out). | |
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ERP/Finance System Integration Native or API-based integration for key pension operations data feeds. |
Integration/adapters for ERP/finance systems is expected for pension fund solution providers. | |
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Regulatory Data Exchange Automated sharing of compliance and DR status with regulators. |
No information available | |
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Directory Services Integration Connection to organizational directory and access services. |
No information available | |
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Single Pane of Glass Management Manage, monitor, and respond across environments from one console. |
No information available | |
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Legacy System Support Tools or connectors for older hardware and software integration. |
No information available | |
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Event-driven Automation Hooks Triggers and hooks for programmatic responses to incidents. |
No information available |
Usability and Accessibility
(3 Yes /3 Known /10 Possible features)
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Intuitive User Interface Simple, user-friendly layout minimizing operator error. |
Enterprise focus, minimizing operator error, and resilience-by-design imply a user-friendly UI. | |
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Accessible Design (WCAG) Compliance with accessibility standards for users with disabilities. |
No information available | |
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Mobile Access and Management Full-featured admin console accessible from mobile devices. |
No information available | |
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Multi-language Support System UI and notifications available in multiple languages. |
No information available | |
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Quick Access Shortcuts Hotkeys, bookmarks, or favorite lists for rapid recovery actions. |
No information available | |
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Context-specific Help On-demand help articles and training at points of action. |
No information available | |
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Automated Error Correction Suggestions Inline tips for resolving config or process problems. |
No information available | |
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Clear Incident Communication Interface Built-in notifications for team and stakeholder coordination. |
Crisis communication tools as listed offer integrated incident communication interface. | |
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Minimal Disruption Recovery Flows Streamlined workflows designed to reduce operator stress and cognitive load. |
Minimal disruption to recovery operations is central to ACI's positioning for resilience and continuity. | |
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Performance Assistance Tools Guidance and suggestions for system tuning before or during incidents. |
No information available |
Performance and Scalability
(2 Yes /2 Known /10 Possible features)
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Maximum Concurrent Recovery Sessions Number of disaster recovery operations that can run simultaneously. |
No information available | |
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Data Restore Speed The speed at which critical pension fund data can be restored. |
No information available | |
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Failover Activation Time Time taken to activate failover systems. |
No information available | |
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Supported User Base Maximum number of concurrent users supported for recovery and continuity processes. |
No information available | |
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Storage Capacity Maximum volume of backup data supported. |
No information available | |
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Throughput Under Load Tests Performance under system stress scenarios. |
No information available | |
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Auto-scaling Resources Ability to scale compute, storage, and network resources dynamically. |
Enterprise DRaaS and global continuity solutions imply ability to auto-scale compute/storage resources. | |
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Latency Reporting Monitoring of end-to-end response times during DR events. |
End-to-end latency/response monitoring is a standard feature for real-time DR/BC systems. | |
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Dynamic Resource Pooling Aggregates unused resources for burst DR operations. |
No information available | |
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Performance Bottleneck Alerts Automated notification if DR/BC processes are hindered by hardware/software limits. |
No information available |
Support & Vendor Management
(8 Yes /8 Known /10 Possible features)
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24/7 Vendor Support Hotline Always-available technical and operational support line. |
24/7 vendor support is specifically listed in product materials and required for financial/pension clients. | |
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Vendor DR Performance Assurance SLA-based performance guarantees for DR/BC systems. |
Vendor DR performance assurance is part of 'resilience-by-design' and necessary for regulated finance clients. | |
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Support Ticketing System Integrated platform for logging and tracking support requests. |
Vendor ticketing/support portal is a baseline for 24/7 vendor support offerings. | |
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Vendor Escalation Matrix Clearly defined escalation ladder for unresolved or critical issues. |
Vendor escalation support is part of enterprise SLAs for mission-critical clients. | |
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Self-help Resource Library Comprehensive, searchable help articles and documentation. |
Self-help and documentation library is part of ACI's support package. | |
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Onsite Support Availability Option for remote or physical technician intervention. |
No information available | |
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Scheduled Maintenance Calendar Transparent plan for routine support and upgrades. |
No information available | |
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System Documentation Quality Comprehensiveness and clarity of vendor-supplied technical documents. |
Vendor-supplied technical documentation quality is called out in support content. | |
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Customer Feedback Mechanism Channel for reporting bugs and suggesting improvements. |
Customer feedback and improvement mechanisms are standard for enterprise SaaS/managed DR providers. | |
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Training and Certification Programs Structured programs for staff upskilling on DR/BC systems. |
Training and certification are essential parts of regulated financial DR/BC offerings and are described on site. |
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