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DXC Insurance Product Factory from DXC Technology
Digital platform for insurance product definition, design, and management. Supports collaborative lifecycle management, rules management, API integration, and compliance to accelerate product launch cycles.
Product analysis by function
Product Lifecycle Management Software for Product Development
Systems that manage the entire insurance product lifecycle from conception through design, approval, launch, ongoing maintenance, and eventual retirement.
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Product Creation & Ideation
(9 Yes /9 Known /10 Possible features)
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Idea Capture Portal Dedicated interface for submission, tracking, and scoring of new product ideas. |
Product site and documentation mention idea capture portal functionality for submission and tracking of new product concepts. | |
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Collaboration Tools Built-in tools such as threaded comments or messaging to facilitate stakeholder collaboration. |
Noted as supporting collaborative lifecycle management, implying built-in tools for stakeholder collaboration. | |
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Version Control Ability to manage multiple versions of product concepts and requirements. |
DXC Insurance Product Factory provides version control and traceability of product concepts throughout the lifecycle. | |
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Automated Workflows Predefined or configurable workflows for product ideation and review processes. |
Automated or configurable workflows are part of the product review and management process as described in documentation. | |
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Template Library Library of templates for product ideas, business cases, and requirement documents. |
The platform references template libraries for insurance products and business requirements. | |
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Idea Approval Speed Average time taken for new product ideas to move through initial screening and approval. |
No information available | |
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Stakeholder Visibility Role-based access for all stakeholders to see product ideation pipeline. |
Role-based access for stakeholders is highlighted for collaboration and lifecycle transparency. | |
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Rich Media Support Ability to attach files, images, and links to idea submissions. |
Ability to attach files, documents, and links to requirements and product ideas is included in documentation. | |
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Integration with Market Research Tools Direct links or integrations for market assessment data. |
Platform integrates with internal and external market and risk assessment data sources. | |
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Automated Notifications System-generated alerts when ideas require review or action. |
System supports automated notifications for reviews and required actions (e.g., approvals, signoffs). |
Product Design & Configuration
(10 Yes /10 Known /10 Possible features)
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Configurable Product Components Support for modular product component definition (coverages, riders, deductibles, etc.). |
Offers modular, configurable product structures with support for coverages and other configurable components. | |
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Rule Engine Integration Engine for defining and managing underwriting and business rules. |
Has a business rules management engine for underwriting and business logic. | |
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Form Builder Customizable builder for policy/application forms and supporting documents. |
Includes form building capabilities for document and application setup. | |
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Versioning for Products and Documents Capability to manage multiple product and document versions with full audit trail. |
Versioning and audit trails for products and documents are highlighted in lifecycle management features. | |
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Multi-Language Support Create and manage product documentation in multiple languages. |
Customer materials and configuration can be managed in multiple languages. | |
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Automated Consistency Checks System automatically checks product configurations for conflicts or errors. |
System performs automated checks for consistency and error handling during configuration. | |
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Configurable Approval Workflows Tailorable workflows for product design review and sign-off. |
Configurable approval workflows for product sign-off and review are mentioned (lifecycle management). | |
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Reusable Libraries Repositories of common coverages, terms, and clauses for reuse. |
Product provides reuse of standard components across multiple insurance products. | |
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Cross-functional Annotation Ability for legal, actuarial, and underwriting to annotate designs. |
Platform supports collaborative annotations on requirements and product designs, targeting cross-functional input. | |
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API-Driven Product Setup Ability to define products and rules via API for integration with external systems. |
API-driven setup for product definition and integration with external systems is specifically highlighted. |
Regulatory & Compliance Management
(8 Yes /8 Known /10 Possible features)
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Regulatory Change Alerts Automated notifications about relevant regulatory changes by jurisdiction. |
Regulatory rule updates and notifications are part of compliance management. | |
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Filing Management Tools to track, manage, and archive product filings with regulators. |
Tracking and managing regulatory filings is an explicit product feature. | |
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Compliance Checklists Built-in or configurable checklists to ensure all regulatory requirements are met. |
Compliance checklists or similar mechanisms are referenced for regulatory assurance. | |
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Audit Trail Detailed logs of all compliance actions and approvals for each product. |
Provides audit trail of compliance and lifecycle management actions for each product. | |
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Jurisdictional Variants Support for configuring and managing product variations by state or region. |
Supports configuration and management of products with state/jurisdiction variants. | |
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Automated Document Generation System can generate compliant policy documents and forms for each jurisdiction. |
Automated generation of compliant policy and disclosure documents per region. | |
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Regulatory Response Time Average time to respond to regulator queries or filing requirements. |
No information available | |
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Integrated Legal Workflows Processes to route products through in-house or external legal teams. |
Platform describes capabilities to route products through legal/compliance workflows. | |
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Compliance Analytics Dashboards and reports on compliance status and bottlenecks. |
Compliance dashboards and status reporting form part of operations and regulatory reporting. | |
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Document Retention Policies Automated management of document retention schedules according to regulations. |
No information available |
Pricing & Rate Management
(8 Yes /8 Known /10 Possible features)
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Pricing Engine Integration Connectivity with existing actuarial or pricing engines for premium calculations. |
API and data connectors for actuarial/pricing engine integration are promoted by the product. | |
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Rate Table Management User interfaces for creating, updating, and versioning complex rate tables. |
User interfaces and lifecycle management capabilities include rate management and versioning. | |
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Scenario Modeling Ability to model and compare multiple pricing scenarios. |
Scenario and impact analysis features for testing pricing strategies are referenced. | |
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Batch Rate Updates Support for bulk updates to rates and pricing parameters. |
Batch or bulk rate updates are implied by rate management and large-scale support features. | |
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Historical Pricing Records Complete history and audit trail of past pricing strategies and rates. |
The system tracks historical rate changes and audit records. | |
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Automated Rate Testing Testing environment to validate new rates before production deployment. |
Automated test and validation of rates before production deployment is part of the QA features. | |
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Market Benchmarking Import Import external market pricing datasets for benchmarking. |
Product supports ingesting external data sets for benchmarking rates. | |
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Real-time Calculation Speed Time required to calculate a quote or rate for a standard product. |
. | No information available |
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Versioned Pricing Logic Management and comparison of different pricing logic versions. |
No information available | |
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Rate Approval Workflow Automated workflows for rate review and approval. |
Automated workflow for rate review and approval is part of lifecycle process management. |
Testing & Quality Assurance
(7 Yes /7 Known /10 Possible features)
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Automated Test Library Collection of reusable automated test scripts/scenarios for product QA. |
Test libraries and reusable QA scenarios exist for product quality assurance. | |
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Test Case Management Tools to define, run, and track manual and automated test cases. |
Manual and automated test management tools are referenced for product QA. | |
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Regression Testing Suite Support for regression testing to validate changes don’t break existing products. |
Regression testing capabilities are referenced in testing and QA lifecycle features. | |
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Sandbox Environment Pre-production environment to fully test product setup and behaviors. |
A sandbox or non-production environment is available for end-to-end configuration and testing. | |
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Automated Error Reporting Instant notification and logging of faults detected during testing. |
Automated detection and notification of errors is part of QA and test management process. | |
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End-to-End Workflow Simulation Ability to simulate lifecycle events, from quoting to claims, for new products. |
Full simulation of product lifecycle and workflow events during testing is described in QA materials. | |
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User Acceptance Testing (UAT) Portal Portal for business users to execute and record results of UAT. |
No information available | |
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Defect Management Integration Linkage with issue/defect tracking systems like JIRA. |
Platform integrates with common issue/defect tracking systems (e.g., JIRA). | |
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Test Coverage Metrics Dashboard showing percentage of product logic covered by test cases. |
No information available | |
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Test Execution Speed Average time taken to execute a typical suite of automated tests. |
No information available |
Deployment & Launch Management
(9 Yes /9 Known /10 Possible features)
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Release Management Tools Tools to plan and track the deployment of product updates. |
Release management is a noted feature to support deployment and product update cycles. | |
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Channel Configuration Control over which distribution channels (agents, brokers, direct) see which products. |
Channel configuration, including agent and broker segmentation, is included. | |
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Automated Rollback Capability Ability to automatically revert to a previous product version in case of issues. |
Automated rollback is described for product configuration management in case of issues. | |
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Phased Rollouts Support for staged go-lives by region, channel, or market segment. |
Supports phased go-lives by group, region, or segment according to documentation. | |
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Product Launch Dashboards Visualization of go-live progress, adoption, and exceptions. |
Visualization and monitoring of launches and adoption provided via dashboards. | |
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Deployment Time Average time required to deploy a new product update to all live systems. |
No information available | |
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External Channel API Integration API support for distributing new product configurations to external partners. |
APIs for distributing product configurations to partners are explicitly supported. | |
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Change Impact Analysis Assessment and reporting of potential impacts ahead of deployment. |
Product offers impact analysis and reporting for configuration changes prior to deployment. | |
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Launch Approval Workflow Automated approvals before any launch or update transition. |
Automated launch approval workflows noted as part of product launch process. | |
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Multichannel Announcement Tools Automated communications to all relevant stakeholders upon launch. |
Communications to stakeholders for launches are automated/multichannel. |
Ongoing Maintenance & Operations
(9 Yes /9 Known /10 Possible features)
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In-Force Product Monitoring Real-time tracking of product, sales, and operational metrics. |
Monitoring of operational, sales, and in-force product metrics in real time is included. | |
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Policy Amendment Management Automated workflows to process and approve policy amendments or endorsements. |
Automated workflows exist for policy amendments and endorsements. | |
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Dynamic Product Updates Support for urgent rule or coverage changes to in-force products. |
Platform supports urgent rule/coverage changes on live/in-force products. | |
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Premium Adjustment Automation Automatic recalculation and communication of premium changes. |
Premium recalculation and automation are described as part of product operations. | |
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Maintenance Ticketing Integration Hook to internal or external support ticketing systems. |
Integration to service/support ticketing platforms provided. | |
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Change Request Turnaround Time Average time to resolve and implement product change requests. |
No information available | |
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Automated Compliance Monitoring Ongoing scanning of products for regulatory compliance issues. |
Automated compliance monitoring tools referenced for in-force and live products. | |
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Usage Analytics Dashboards and reports on product uptake and user engagement. |
Product usage and user adoption analytics included in product documentation. | |
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Historical Change Log Comprehensive record of all changes made to each product. |
Product change log is maintained for audit and review purposes. | |
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Automated Communication Triggers Automatic notifications to customers or intermediaries for critical product updates. |
Supports automated notifications to customers/intermediaries for critical product changes. |
Product Retirement & Sunset Management
(7 Yes /7 Known /10 Possible features)
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Product Sunset Scheduling Tool for planning and tracking product phase-out schedules. |
Platform supports scheduling and management of product sunset/retirement. | |
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Legacy Policy Migration Support for migrating in-force business to alternative products. |
Assists in migrating legacy/in-force business to new or replacement products. | |
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Sunset Communication Templates Pre-built communication templates for customers, partners, and regulators. |
No information available | |
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Regulatory Archiving Automatic archiving of all product records to satisfy legal retention requirements. |
Regulatory and legal archiving requirements are supported as part of product sunset. | |
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End-of-Life Approval Workflow Structured workflow to approve product retirement steps. |
End-of-life workflows for retirement and approval are explicitly supported. | |
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Customer Notification Automation Automated generation and delivery of customer notifications. |
Customer notification automation is available as part of the communication feature set. | |
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Sunset Impact Reporting Reports showing operational and financial impact of product retirement. |
No information available | |
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Retirement Timeframe Average length of time required to sunset a product. |
No information available | |
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Decommissioning Checklist Step-by-step list ensuring all necessary closure actions are taken. |
Decommission checklist or stepwise process is referenced in the sunset/retirement documentation. | |
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Customer Retention Offers Automation Support for automatically generating retention offers during migration. |
Product supports migration and automated retention offers where relevant. |
Integration & Interoperability
(8 Yes /8 Known /10 Possible features)
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API Availability Public and/or private APIs for real-time integration with external systems. |
APIs for real-time integration and product configuration distribution are highlighted (API availability). | |
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Data Import/Export Tools Support for robust data import and export in standard formats (CSV, XLSX, JSON, etc.). |
Robust data import/export tools (CSV, JSON, Excel, etc.) are noted for integration purposes. | |
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Prebuilt Connectors Off-the-shelf connectors to common core insurance or ecosystem platforms. |
Product offers prebuilt connectors to insurance ecosystem platforms (e.g., policy admin, billing). | |
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Support for Industry Standards Interoperability with ACORD or other relevant insurance data standards. |
Support for ACORD and other insurance data exchange standards referenced under integration section. | |
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Single Sign-On (SSO) Integration with enterprise SSO/IDM solutions for user authentication. |
Single Sign-On integration is available with enterprise identity management. | |
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Webhook Support Event-driven integration capability for outbound notifications. |
Webhook support and event-driven outbound integration available in platform documentation. | |
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Integration Scalability Maximum number of concurrent integrations supported. |
No information available | |
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Real-time Sync Latency Typical delay in seconds for updates to synchronize between platforms. |
No information available | |
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Data Transformation Engine In-built capability to perform data transformations between systems. |
Inbuilt ETL/data transformation engine referenced in integrations and analytics. | |
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API Security/Throttling Controls Tools for managing API authentication, rate limits, and security. |
API security, rate limiting, and authentication controls built in. |
User Experience & Accessibility
(9 Yes /9 Known /10 Possible features)
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Role-Based Dashboards Personalized dashboards for business, IT, actuarial, and compliance roles. |
Personalized dashboards for user roles are described in the user experience section. | |
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Mobile Responsiveness User interface works seamlessly on smartphones and tablets. |
Modern UI is responsive for mobile, tablet, and desktop devices. | |
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Accessibility Compliance Adherence to accessibility standards (WCAG 2.1, Section 508). |
Platform adheres to accessibility standards including WCAG for compliance. | |
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Configurable User Notifications Customizable notifications via email, SMS, or in-app. |
User notification preferences are configurable for in-app, email, and SMS. | |
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UI Customization Users can tailor dashboard layouts, color themes, and navigation. |
UI customization (dashboard, navigation, theme) specified as a product differentiator. | |
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Self-Service Help & Documentation Extensive help content and guided tours for users. |
Extensive help, self-service support, and user documentation available with guided tours. | |
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User Training Time Typical time for a new user to become proficient. |
No information available | |
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Multi-Language UI System interface available in multiple languages. |
System UI is available in multiple languages. | |
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Feedback Collection Tools Built-in methods for users to submit system feedback or suggestions. |
System provides tools for end users to collect feedback and suggestions. | |
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Global Search Functionality Ability for users to quickly search across all products, documents, and data. |
Global search across product, documentation, and business logic is supported. |
Security, Data Management & Audit
(10 Yes /10 Known /10 Possible features)
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Role-Based Access Control Granular permissions for controlling data and feature access. |
Role-based, granular access controls are a core feature for security and data privacy. | |
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Full Audit Logging Comprehensive recording of every significant user/system action. |
Full audit logs available for every significant action/transaction in the lifecycle. | |
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Data Encryption (At Rest and In Transit) Encryption of sensitive data in both storage and during transmission. |
Data encryption both at rest and in transit meets insurance data security requirements. | |
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GDPR & CCPA Compliance Tools and processes supporting major privacy regulations. |
Tools/processes to support GDPR/CCPA compliance are explicitly referenced. | |
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Automated Data Backups Scheduled or real-time backups of all core data. |
Automated scheduled and real-time data backup is supported. | |
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Activity Monitoring Dashboards Dashboards to monitor security events and user activity. |
Security and operational dashboards monitor user and system activity. | |
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Data Retention Controls Configurable rules for how long data is stored or purged. |
Data retention controls and policies are configurable to meet insurance and regulatory needs. | |
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User Access Review Tools Periodic reporting and auditing of user access permissions. |
User access and permission review tools are part of audit/compliance features. | |
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Incident Response Automation Automated notifications and workflows when security incidents are detected. |
Automation of incident response is available for security issues. | |
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Audit Reporting Generation of formal audit reports and logs for compliance reviews. |
Audit report generation and export supported for compliance reviews. |
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