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EXL Risk & Underwriting Analytics from EXL
Incorporates artificial intelligence, machine learning, and advanced analytics to improve risk profiling, automate underwriting decisions, and proactively flag problematic exposures in insurance portfolios.
Product analysis by function
Risk Assessment Platforms for Underwriting
Advanced analytical tools that evaluate complex risk factors using historical data, predictive modeling, and industry benchmarks. These platforms help underwriters make more accurate risk classifications and pricing decisions.
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Data Integration
(6 Yes /6 Known /10 Possible features)
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API Connectivity Support for connecting to third-party data providers and internal data systems via APIs. |
AI and analytics platforms typically support API connectivity for integrating external data. EXL documentation and industry sources cite robust API and integration capabilities. | |
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Batch File Upload Capability to upload large datasets in bulk for processing and analysis. |
Bulk data upload and processing are standard for analytics solutions. Marketing collateral mentions 'large scale ingestion' and 'data lakes'. | |
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Real-Time Data Sync Continuous synchronization of data with external and internal systems. |
EXL describes 'real time insights' and 'real time analytics', indicating real-time data sync capabilities. | |
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Data Source Flexibility Number of supported data sources (e.g., credit bureaus, telematics, social data). |
No information available | |
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Data Mapping Tools Drag-and-drop or wizard-based tools for mapping external datasets to internal standards. |
No information available | |
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Historical Data Import Ability to import and use historical datasets for trend analysis. |
References to 'years of transaction and claims data' analysis suggest support for historical data import. | |
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Data Quality Checks Automated validation and cleansing routines to ensure data integrity. |
Advanced analytics platforms ensure data quality for modeling. EXL materials mention 'data validation' and 'data integrity'. | |
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Integration Speed Average time required to implement a new data connection. |
No information available | |
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Data Encryption in Transit Ensures all transferred data is encrypted during transmission. |
Industry compliance standard; EXL states 'secure transfer' and 'encryption'. | |
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Custom Connector Support Ability to build custom connectors for unique data sources. |
No information available |
Risk Modeling & Analytics
(6 Yes /6 Known /10 Possible features)
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Predictive Modeling Built-in support for deploying and managing machine learning-based risk models. |
Machine learning risk models are cited as a core feature in EXL's overview. | |
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Rule-Based Engines Tools allowing the creation of if/then logic and underwriting decision trees. |
Rule engines for underwriting are a highlighted capability per the product site. | |
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Custom Model Training Support for custom model design, training, and adjustment within the platform. |
EXL mentions support for custom AI/ML model configuration and training. | |
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Model Library Pre-built risk models for common insurance lines (auto, health, property, etc.). |
No information available | |
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Real-Time Scoring Ability to process and score applications instantly during submission. |
EXL platform enables 'real time decisioning' and instant quoting/scoring. | |
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Explainability of Scores Provides clear reasons behind automated risk scores or decisions. |
Materials refer to 'explainable AI' and 'understandable scoring' for regulatory transparency. | |
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Scenario Analysis Simulation tools for testing underwriting rules or model changes. |
No information available | |
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A/B Testing Capability to compare performance of different models or rules in parallel. |
No information available | |
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Model Performance Monitoring Continuous tracking of production model accuracy and drift. |
EXL includes monitoring/model performance drift and ongoing analytics review. | |
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Model Update Frequency How often models can be updated and published to production. |
No information available |
User Experience & Usability
(6 Yes /6 Known /10 Possible features)
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Customizable Dashboards Personalized interface layouts tailored to different user roles. |
Customizable reporting and dashboards are referenced for analytics insights. | |
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Multi-language Support Support for multiple interface languages for global operations. |
No information available | |
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Role-Based Access Control User permissions based on roles to enforce security and workflow management. |
Platform serves both technical and business users; cites 'user-level permissions'. | |
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Mobile Accessibility Ability to access platform features via a mobile device. |
No information available | |
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Self-Service Reporting Empowers users to run and customize their own reports. |
'Self-service analytics' and 'report customization' mentioned in product literature. | |
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Workflow Automation Automates repetitive tasks and notifications to streamline underwriting. |
Automated underwriting and notifications are prominent in value proposition. | |
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Guided Application Processing Step-by-step wizards for consistent and efficient processing of applications. |
No information available | |
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User Training Resources Built-in tutorials, help guides, and tooltips for onboarding and ongoing learning. |
References to 'onboarding' and 'ongoing training for teams'. | |
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User Custom Fields Allows addition and configuration of custom fields for data capture. |
Custom fields/data capture referenced under data configuration features. | |
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Interface Response Speed Average interface action completion time. |
No information available |
Regulatory Compliance
(3 Yes /3 Known /10 Possible features)
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Audit Trail Automated logging of all changes to data, models, and rules. |
Regulated industries require an audit trail, and EXL lists audit traceability in security materials. | |
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Regulatory Reporting Templates Built-in standardized reporting for major compliance regimes. |
No information available | |
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Data Retention Policies Configurable rules to control storage and deletion of sensitive information. |
No information available | |
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Consent Management Captures and manages customer consent for data usage as required by law. |
No information available | |
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Automated KYC Checks Performs Know Your Customer checks as per regulatory standards. |
No information available | |
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Sanctions List Screening Automatically checks applicants against global sanctions lists. |
No information available | |
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Model Governance Controls Enforces versioning, validation, and documentation of models for auditability. |
Regulatory documentation and model version control are referenced in compliance/AI ethics sections. | |
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Configurable Jurisdiction Rules Underwriting logic adjustable based on local regulations. |
No information available | |
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Privacy-by-Design Architected with privacy frameworks such as GDPR in mind. |
'Privacy by design' is a key claim to support GDPR and CCPA insurance requirements. | |
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Regulatory Update Notifications Alerts users to relevant regulatory changes affecting underwriting. |
No information available |
Security & Privacy
(7 Yes /7 Known /10 Possible features)
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Multi-Factor Authentication Requires a second level of authentication for user access. |
Enterprise deployments in insurance nearly always require MFA; EXL mentions multi-factor authentication. | |
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Encryption at Rest Encrypted storage of all sensitive data in databases. |
'Data encryption at rest and in transit' are specifically enumerated in security features. | |
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Role-Based Data Redaction Sensitive fields hidden from unauthorized users based on permissions. |
No information available | |
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Regular Vulnerability Scanning Platform undergoes periodic security assessments and scans. |
Security documentation frequently references periodic vulnerability scanning as routine practice. | |
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Audit Logging Tracks and records all access and changes to key data and models. |
Audit logging is standard, as indicated by 'detailed logs' and 'traceability' for compliance. | |
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Data Masking Obscures sensitive information in test environments. |
Insurance analytics platforms routinely support data masking in test environments. | |
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Granular Permission Controls Allows for detailed assignment of user and group permissions. |
Granular permissions are part of the user/role management features described by EXL. | |
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Single Sign-On (SSO) Integrates with enterprise SSO providers for unified access management. |
No information available | |
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Security Incident Response Time Average time to initiate response after detected security incident. |
No information available | |
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Third-Party Penetration Testing Engages external testers to assess security posture regularly. |
Statement of adherence to third-party penetration testing in EXL compliance documentation. |
Reporting & Business Intelligence
(6 Yes /6 Known /10 Possible features)
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Custom Report Builder Users can design tailored reports from platform data. |
EXL describes self-serve report creation under analytics capabilities. | |
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Pre-Defined KPI Dashboards Standard dashboards for underwriting metrics (e.g., loss ratio, approval rate). |
Standardized KPI dashboards for underwriter metrics referenced across product content. | |
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Export Functionality Ability to export data or reports in multiple formats (CSV, PDF, XLSX). |
Able to export data in standard file formats; typically stated for analytics solutions. | |
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Scheduled Reports Automated generation and delivery of periodic reports. |
No information available | |
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Real-Time Analytics Live updates to dashboards as new data arrives. |
Real-time dashboards and live analytics cited in marketing claims. | |
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Automated Alerts Notifies relevant stakeholders when certain thresholds are crossed. |
No information available | |
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Report Distribution Channels Number of integrated methods to share reports (email, API, portals). |
No information available | |
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Self-Service Data Visualization Interactive visual tools for ad-hoc analytics. |
Ad-hoc visualization capabilities and dashboards are explicit in analytics suite descriptions. | |
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Drill-Down Capability Ability to navigate from summary KPIs to underlying detail. |
References to navigation from 'portfolio-level metrics to individual policy details'. | |
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Data Refresh Frequency How often underlying analytics data is updated. |
No information available |
Automation & Decisioning
(3 Yes /3 Known /10 Possible features)
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Straight-Through Processing Automatically decisions low-risk cases without human intervention. |
'Automated underwriting,' 'rules-based straight-through processing' and 'AI auto-decisioning' are highlighted. | |
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Automated Decline/Refer Rules Rules for instantly declining or routing high-risk cases for manual assessment. |
Automated rules engine directly supports decline/refer at point of application per EXL feature set. | |
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Automated Document Collection Integration for requesting and ingesting required customer documents. |
No information available | |
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Bulk Decisioning Processes multiple applications simultaneously for batch efficiency. |
No information available | |
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Queue Management Dynamic assignment and prioritization of cases among underwriters. |
No information available | |
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PLand Decision Auditing Maintains decision logs for compliance and training. |
No information available | |
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False Positive Reduction Algorithmic methods to minimize erroneous high-risk flags. |
State-of-the-art analytics platforms emphasize methods for reducing false positives using AI. | |
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Decision Throughput Rate Number of applications processed per hour. |
No information available | |
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Decision Time Average time for a decision to be made per application. |
No information available | |
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OFAC Screening Automation Automatically screens applicants for matches on OFAC lists. |
No information available |
Third-Party Integration Ecosystem
(2 Yes /2 Known /10 Possible features)
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Core Insurance System Integration Connects with policy administration, billing, and claims systems. |
No information available | |
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Partner Data Prefill Automatic population of application fields via third-party data APIs. |
EXL claims integration with policy admin and billing systems, a requirement for most underwriting analytics. | |
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Claims System Connectivity Integrates with claims management systems for holistic risk assessment. |
Claims analytics and integration are core to EXL's holistic risk assessment. | |
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BI Platform Export Exports analytics data to third-party BI tools. |
No information available | |
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CRM System Integration Synchronizes data with Customer Relationship Management platforms. |
No information available | |
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Open Banking Integration Connects with open banking systems for financial data enrichment. |
No information available | |
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Marketplace Ecosystem Access Supports integration with app/plugin marketplaces. |
No information available | |
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Integration Setup Speed Average time required to complete a standard partner integration. |
No information available | |
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Webhook Support Ability to respond to and initiate webhooks for real-time sync. |
No information available | |
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Robust API Documentation Comprehensive technical documents and code samples for developers. |
No information available |
Configurability & Scalability
(6 Yes /6 Known /10 Possible features)
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Product Line Configurability Supports multiple lines of insurance with configurable rules and workflows. |
Multi-line underwriting is specifically cited as a use case; supports configuration for different product lines. | |
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Custom Field Support Easily add and manage custom data fields on applications or customer profiles. |
Custom field management for risk data is a routine feature and specifically mentioned in 'data configuration'. | |
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Localization Options Ability to localize workflows, text, and procedures for different regions. |
No information available | |
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White-Labeling Allows branding customization to reflect corporate identity. |
No information available | |
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Business Rule Customization Enables non-IT staff to update and deploy business logic. |
Described as low-code/no-code, with business rule configurability for non-IT teams. | |
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Workflow Templates Provides starter templates to quickly implement new processes. |
Workflow templates and out-of-the-box process flows are referenced in EXL's product PDFs. | |
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Concurrent User Capacity Maximum number of active users supported at once. |
No information available | |
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Data Storage Capacity Maximum supported data storage for documents and records. |
No information available | |
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Event-Driven Automation Trigger actions based on business events for scalability. |
The product is described as supporting event-driven automation, triggering actions on analytics or risk signals. | |
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On-Demand Resource Scaling Platform can automatically increase resources during peak load. |
EXL mentions support for cloud scalability and on-demand provisioning. |
Support, Maintenance & SLAs
(3 Yes /3 Known /10 Possible features)
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24/7 Technical Support Availability of round-the-clock support services. |
EXL offers 24/7 global client support as part of service desk/SLA offerings. | |
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Dedicated Account Manager Provides a single point of contact for issue escalation. |
No information available | |
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Knowledge Base Self-service documentation and troubleshooting guides. |
A knowledge base and online help portal are typical for SaaS analytics platforms. | |
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Automated Patch Management Automatic deployment of updates and patches. |
No information available | |
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Service Uptime Guarantee Agreed percentage of platform availability. |
No information available | |
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Incident Response Time Maximum time to respond to critical support tickets. |
No information available | |
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Release Notes Accessibility Transparent communication about new features and bug fixes. |
No information available | |
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Onboarding Support Structured onboarding process for new clients. |
Platform documentation offers onboarding processes for new clients—specifically called out in EXL's customer journey materials. | |
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Customer Feedback Tools Collects ongoing feedback for platform improvement. |
No information available | |
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Custom SLA Agreements Ability to define custom service level agreements. |
No information available |
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