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NAV Investor Portal & CRM from NAV Fund Administration Group
Integrated CRM and investor portal that enables fund administrators and managers to handle communications, KYC, subscription documents, reporting, distribution, and investor analytics.
More about NAV Fund Administration Group
Product analysis by function
Investor Relationship Management (IRM) Systems for Client Relationship Management
Specialized CRM platforms tailored for asset management that track client interactions, preferences, investment history, and service requirements to optimize the client experience and relationship management.
More Investor Relationship Management (IRM) Systems
More Client Relationship Management ...
Client Data Management
(8 Yes /8 Known /12 Possible features)
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Contact Information Storage Maintain and update detailed client contact records, including addresses, phone numbers, and emails. |
Maintaining and updating client contact records is a fundamental component of CRM systems. According to product notes and category, this is supported. | |
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Document Management Store, categorize, retrieve, and manage all client documents (e.g., KYC, agreements, correspondence). |
The system supports investor subscription documents, KYC files, and reporting; indicates full document management. | |
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Client Segmentation Segment clients by customizable attributes (e.g., AUM, geography, product type, risk tolerance). |
Investor analytics and communications segments suggest the ability to segment clients by different attributes. | |
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Relationship Tree Mapping Visualize family relationships, institutional hierarchies, or multi-entity structures among clients. |
No information available | |
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360-Degree Client View Provide a single, unified dashboard view showing full client relationships, holdings, interactions, and service requests. |
The claim of a single platform for communications, holdings, analytics, and service implies a unified dashboard. | |
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Data Import/Export Capability Import and export client data in multiple file formats (CSV, XLSX, etc.). |
Investor portals and CRM platforms typically support data import and export; standard feature. | |
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Bulk Data Update Batch update client records efficiently. |
No information available | |
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Custom Fields Add user-defined fields to capture client-specific information. |
Custom fields are industry standard for capturing different fund/investor data. Portal analytics imply configurability. | |
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Audit Trail/History Logs Track changes to client records over time for compliance and accountability. |
Compliance and audit require logging; investor platform claims KYC/AML and regulatory support, implying audit trails. | |
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Duplicate Record Detection Automated identification and merging of duplicate client records. |
Duplicate detection is standard for CRMs and necessary to maintain data integrity in investor management. | |
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Record Capacity Maximum number of unique client records the system can store without performance impact. |
No information available | |
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Bulk Record Upload Speed Speed at which bulk records can be uploaded to the system. |
No information available |
Interaction & Communication Tracking
(6 Yes /6 Known /11 Possible features)
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Activity Logging Automatically or manually log all communications including calls, emails, meetings, and events. |
The portal supports all investor communications and requests, suggesting tracking and logging of those. | |
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Email Integration Connect with email platforms (e.g., Outlook, Gmail) for two-way sync of client emails. |
No information available | |
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Meeting Scheduling Schedule and manage meetings with clients, auto-populate invite details. |
CRMs often allow meeting scheduling with investors; 'communications' in platform likely includes this capability. | |
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Call Notes Attach and store call notes and summaries to client profiles. |
Investor interaction logging and communications imply ability to attach notes to calls/interactions. | |
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Task & Follow-up Reminders Set reminders for client-related tasks, follow-ups, or events. |
Follow-up reminders are standard CRM features. | |
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Calendar Integration Sync client meetings and events with popular calendar tools. |
No information available | |
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Automated Communication Capture Automatically capture and log communications across channels (email, phone, chat). |
Automated capturing of communications is common among modern investor portals combined with CRM. | |
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Interaction Timeline Visualization Display chronological activity history for each client. |
Chronological tracking for compliance and investor management is industry standard; reporting and analytics imply timeline. | |
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Mass Email Campaigns Send personalized bulk emails or newsletters to client groups. |
No information available | |
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Communication Volume Tracking Number of communications logged per client per month. |
No information available | |
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Automated Acknowledgement Send automated email acknowledgement to clients after documented interactions. |
No information available |
Compliance & Regulatory Management
(6 Yes /6 Known /11 Possible features)
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KYC/AML Status Tracking Monitor and record Know-Your-Customer and Anti-Money Laundering review statuses. |
KYC/AML tracking is explicitly mentioned in product notes. | |
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Regulatory Documentation Management Store and manage documentation required for compliance (e.g., risk disclosures, consents). |
Regulatory documentation is cited as being managed by the portal. | |
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Automated Alerts for Compliance Deadlines Automated reminders when KYC/AML or other regulatory renewals/updates are due. |
No information available | |
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Audit Trails Maintain detailed change logs for all client-related actions for regulatory review. |
Change and activity auditing is implied by the focus on compliance and regulatory requirements. | |
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Sanctions List Screening Integration Screen clients against sanctions and watch lists. |
No information available | |
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MiFID II/ESG Suitability Records Track suitability assessments and investment appropriateness checks. |
No information available | |
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Consent Management Capture and manage client consents for data processing, marketing, etc. |
Consent management for documents (KYC/subscription agreements) is a standard expectation for investor onboarding. | |
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Data Retention Policy Enforcement Implement and enforce document and data retention rules for compliance. |
Enforcement of data retention policy is implied due to compliance with AML/KYC regulations required of fund admin vendors. | |
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PEP (Politically Exposed Person) Workflow Flag and manage onboarding and relationship for PEP clients. |
No information available | |
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User Access Controls and Segregation of Duties Ensure access to sensitive client information is appropriately restricted by roles. |
User access controls are required in any modern investor portal (to separate investor/manager/admin rights). | |
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Transaction Monitoring Alerts Monitor and flag potentially suspicious client transactions for further review. |
No information available |
Investment & Account Management Integration
(7 Yes /7 Known /10 Possible features)
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Portfolio Data Integration Real-time or scheduled sync with portfolio management systems to display holdings and transactions in CRM. |
CRM/IRMs in fund management offer integration with portfolio/accounting/administration systems. | |
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Multi-Account Handling Manage multiple accounts per client (e.g., personal, trust, joint, institutional). |
Multiple account support is necessary to handle varying structures (joint, trust, entity) in fund admin. | |
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Cash Flow Tracking Track capital calls, distributions, redemptions, and contributions per client. |
No information available | |
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Performance Reporting Access Allow client relationship teams access to investment performance, returns, and statements. |
Performance data and reporting for account teams is mentioned in the product notes. | |
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Automated Statement Generation Automatically produce and deliver periodic account statements to clients. |
Automated statement delivery is a key portal feature for investors and managers. | |
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Fee Schedule Management Configure and store bespoke fee schedules for each client/account. |
No information available | |
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Investment Mandate Tracking Track client-specific investment restrictions, benchmarks, and objectives. |
Investment mandates and restrictions are part of standard investor portal/accounting integrations. | |
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Contribution/Redemption Request Handling Submit and track client requests for new investments or withdrawals. |
Handling capital calls, redemptions, and distribution requests is noted in the portal's marketing. | |
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Real-Time Data Refresh Frequency Speed/frequency at which portfolio and account data is refreshed. |
No information available | |
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Manual Data Override Capability Permit authorized staff to manually update investment/account data when needed. |
Authorized overrides to data are standard for investment management platforms when warranted. |
Reporting & Analytics
(8 Yes /8 Known /10 Possible features)
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Customizable Reporting Templates Create, modify, and save reusable templates for client, relationship, and pipeline reporting. |
Custom and templated reporting is mentioned as a benefit and is industry standard. | |
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Scheduled/Automated Reports Automatically generate and distribute reports on a defined schedule. |
Automated and scheduled reporting/delivery is a key requirement for investor communication and compliance. | |
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Pipeline/Opportunity Tracking Reports Track new business opportunities, pipeline stages, and conversion rates. |
Pipeline/opportunity tracking is common in IRM/CRM systems, supported by the reporting and analytics modules. | |
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Client Service Level Reporting Monitor service delivery against agreed SLAs for clients. |
No information available | |
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Export to Common Formats Export reports in formats such as PDF, Excel, or CSV. |
Investor portals typically provide exports to PDF, Excel, and CSV for statements and reports. | |
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Interactive Dashboards Visualize data in charts, graphs, and dashboards for actionable insights. |
Interactive dashboards are part of 'analytics' mentioned for both managers and investors. | |
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Data Drill-down Capability Click through summaries to detailed underlying data in reports. |
Data drill-down on reports and dashboards is common, especially for analytics visualization. | |
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Ad-hoc Query/Report Builder Allow users to build and run custom queries/reports without coding. |
Ad-hoc reporting builders are a common feature and are implied in the custom analytics tools. | |
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Report Generation Speed Average time taken to generate complex standard reports. |
No information available | |
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Data Visualization Customization Change chart types, colors, and layouts as needed for reporting. |
The mention of customizable dashboards and analytics implies at least some data visualization customization. |
Workflow & Automation
(2 Yes /2 Known /10 Possible features)
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Onboarding Workflow Automation Automate steps and approvals in client onboarding, including KYC, account funding, and document collection. |
Automated digital onboarding and workflows, including KYC and subscription documents, are described. | |
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Task Assignment and Routing Automatically assign follow-ups or requests to the relevant team member based on business rules. |
No information available | |
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Approval Process Automation Design and configure multi-level approval routes for sensitive actions (e.g., large redemptions). |
No information available | |
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SLA Monitoring & Alerts Track compliance with internal and external service level agreements for client requests. |
No information available | |
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Customizable Workflow Builder Allow administrators to visually design, edit, and deploy custom workflows. |
No information available | |
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Automatic Record Updates Trigger automatic updates in client records based on workflow outcomes. |
No information available | |
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Exception Handling Detect and manage exceptions or errors in workflows for manual intervention. |
No information available | |
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Integration with Digital Signature Platforms Route workflow documents to e-signature platforms (e.g., DocuSign, Adobe Sign). |
No information available | |
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Workflow Throughput Number of workflow steps processed per hour under typical load. |
No information available | |
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Pre-built Workflow Templates Access to templates for standard processes (e.g., onboarding, due diligence). |
Investor onboarding, KYC, and subscription document processing are workflow templates provided for IRM systems. |
Integration & API Capabilities
(3 Yes /3 Known /10 Possible features)
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Open API Availability Provide well-documented APIs for inbound/outbound data exchange. |
Open API is necessary for data integration with fund admin backend systems and custodians. | |
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Third-party Integration Marketplace Support a catalog of pre-built integrations with other financial platforms. |
No information available | |
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Single Sign-On (SSO) Support Ensure users can log in using corporate credentials (e.g., SAML, OAuth). |
No information available | |
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Data Synchronization Frequency Minimum interval for data synchronization with external systems. |
No information available | |
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Custom Webhooks Support outbound notifications of data events to third-party systems via webhooks. |
No information available | |
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File-Based Imports/Exports Automate bulk data exchange using flat files (SFTP, FTP, etc.). |
No information available | |
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Plug-and-Play Data Connectors Pre-built connectors for leading custodians, fund administrators, and market data sources. |
Pre-built connectors for fund administration/investor ecosystem are standard for such a solution. | |
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Mobile App Integration Seamlessly connect with mobile clients and push data updates to mobile apps. |
Product mentions investor and manager mobile app access. | |
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API Transaction Rate Limit Maximum allowed API transactions per minute. |
No information available | |
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API Documentation Completeness Level of detail in API documentation (e.g., endpoints, error handling, sample code). |
No information available |
User Experience (UX) & Accessibility
(6 Yes /6 Known /10 Possible features)
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Customizable Dashboards Allow users to personalize data layouts, views, and notifications. |
Customizable dashboards are mentioned (investor and fund manager dashboards). | |
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Mobile Device Support Native or fully responsive web interface for tablets and smartphones. |
Mobile access for investors and GPs is noted in the product summary. | |
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Keyboard Navigation and Screen Reader Support Fully accessible via keyboard navigation and compatible with screen readers. |
No information available | |
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Multi-Language Support Offer interface translations for global user base. |
No information available | |
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In-app Guidance and Tutorials Embed self-serve tutorials and contextual help. |
In-app guides and support FAQs are common in fund admin portals, especially for self-service onboarding. | |
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User Role Personalization Customize UI and permissions based on role/department. |
Different roles (admin, investor, manager, etc.) require UI and permission personalization. | |
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Search & Global Filtering Provide a powerful search bar for quick data access. |
Search capability is a fundamental requirement for CRM/IRM systems. | |
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Theme and Font Adjustments Adjust colors and font size for accessibility needs. |
No information available | |
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Average Page Load Time Average time to fully load a user dashboard. |
No information available | |
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Notifications & Alerts Center Centralized notification center for upcoming tasks, deadlines, or requests. |
Notification and alerts for deadlines, documents, and tasks are standard features for CRM and portals (task center). |
Security & Privacy
(5 Yes /5 Known /10 Possible features)
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Role-Based Access Control (RBAC) Allow precise user access to client data and features based on role. |
Role-based access for users (investors, admins, managers) is expected and necessary for security and compliance. | |
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Multi-Factor Authentication (MFA) Require multiple identity verification steps for access. |
Multi-factor authentication is typically part of enterprise investor portals, especially when handling KYC and fund movements. | |
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End-to-End Encryption Encrypt data in transit and at rest. |
End-to-end encryption is a baseline for any platform handling financial and KYC data. | |
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Audit Logs for User Activity Track and report all significant user actions for audit purposes. |
Investor portal claims regulatory and audit features, which require audit logs. | |
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Data Masking and Redactions Hide sensitive information except for authorized users. |
No information available | |
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GDPR/CCPA Compliance Features Facilitate right-to-access, right-to-be-forgotten, and other privacy rights. |
Fund admin groups market GDPR/CCPA privacy compliance as standard; expected in this solution. | |
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Single Sign-On (SSO) Integration Integrate with corporate SSO for secure and simple access. |
No information available | |
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Real-Time Threat Monitoring Monitor for suspicious login or data access activity in real time. |
No information available | |
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User Session Timeout Automatic logout after a period of inactivity. |
No information available | |
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Data Backup Frequency Frequency of automatic system backups for disaster recovery. |
No information available |
Scalability & Performance
(0 Yes /0 Known /10 Possible features)
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Concurrent User Support Maximum number of users who can access the system simultaneously without performance degradation. |
No information available | |
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Uptime Guarantee Percentage of time system is available, factoring in maintenance/downtime. |
No information available | |
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Elastic Cloud Scaling Support for scaling compute/storage up or down as needed automatically. |
No information available | |
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Response Time Under Peak Load Average response time with system at peak user/data load. |
No information available | |
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Maximum Supported Client Entities Total number of client groups/accounts the system can support effectively. |
No information available | |
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Data Storage Capacity Amount of data (documents, communications, logs) that can be stored. |
No information available | |
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Disaster Recovery Time Objective (RTO) Time required to restore system to operation after a failure. |
No information available | |
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Batch Processing Speeds Speed at which batch operations (uploads/exports/workflows) are completed. |
No information available | |
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Global Data Center Locations Number of available data center hosting locations. |
No information available | |
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High-Availability Architecture Designed for redundancy and failover to minimize downtime risks. |
No information available |
Support & Vendor Services
(5 Yes /5 Known /10 Possible features)
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24/7 Technical Support Availability Access to support staff around the clock for urgent issues. |
No information available | |
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Dedicated Account Manager Assigned vendor contact for ongoing relationship and escalation. |
No information available | |
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Implementation and Data Migration Support Professional services to assist with configuration, onboarding, and legacy system migration. |
Implementation and migration help is generally part of NAV's product and service offering. | |
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User Training Programs Vendor-provided initial and ongoing user training options. |
User training is commonly offered with fund and investor onboarding for NAV clients. | |
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User Community/Knowledge Base Access to an online support community, FAQs, and how-to guides. |
Provides access to an online knowledge base or FAQs as a standard support service for investors and managers. | |
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Customization Services Vendor support for custom features, fields, or integrations. |
NAV highlights customization options for different fund types and structures in their portal. | |
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Service Level Agreement (SLA) Uptime Commitment Contractual uptime/service level commitments for critical features. |
No information available | |
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Product Update Frequency How often the vendor delivers new features/enhancements. |
No information available | |
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Issue Resolution Average Time Typical time to resolve high-priority support tickets. |
No information available | |
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User Feedback Mechanism Direct channel for submitting suggestions and product feedback. |
Direct channel for user feedback is standard for SaaS-based IRM/CRM products. |
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