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Software-based trading turret offering secure voice communications, dynamic call management, voice capture, and compliance analytics; supports remote and flexible working arrangements with enterprise-level security.
More about Cloud9 Technologies
Specialized telephone systems designed for high-volume voice trading that integrate with trading platforms and recording systems. These systems provide instant access to counterparties and support compliance requirements.
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Multi-line Telephony Ability to handle multiple voice lines simultaneously for concurrent client and broker conversations. |
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Speaker Integration Built-in speakers for hands-free communication and multi-party listening. |
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Intercom Functionality Direct voice break-ins to other turret users for rapid communication. |
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Voice Recording Automatic recording of all calls for compliance and audit. |
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Hot Dial/Speed Dial Preprogrammed buttons for calling frequently used contacts instantly. |
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Private Wires Dedicated, always-on connections with select counterparties/brokers. |
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Conference Calling Ability to create instant conference calls with multiple parties. |
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Direct Line Appearance Programmable display for direct line status monitoring. |
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Digital/VoIP Support Compatible with digital and/or VoIP telephony infrastructure. |
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Call Forwarding and Pickup Advanced call handling for flexibility across teams. |
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Dual Handset Support Support for two simultaneous handsets per turret. |
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Whisper Coaching Ability for supervisors to coach traders during live calls without being heard by other parties. |
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Caller ID and Presence Display Displays active status, caller ID, and line status for all contacts. |
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Line Hold/Queue Management Ability to manage and prioritize incoming calls efficiently. |
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Hands-Free Operation Integrated microphone and speaker for hands-free calling. |
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Programmable Keys Customizable buttons for tailored workflows and contact lists. |
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Touch-Screen Interface Modern touch-driven controls for rapid access to functions. |
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Custom Labeling Ability to label lines and contacts according to user preference. |
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Multi-language Support Interface available in several languages for global desks. |
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Favorites/Quick Access Panel Section for most-used contacts and features for one-touch access. |
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Adjustable Audio Profiles User-defined settings for volume, speaker, and microphone profiles. |
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Personal Directory Import Import and sync personal contact books automatically. |
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Keyboard Shortcuts Support for keyboard macros and shortcuts for advanced users. |
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Color Coding Features for color-coding contacts and lines to improve recognition. |
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Profile Portability User profiles can be exported, imported, and used on other turrets. |
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Night/Dark Mode Screen and panel adapt to lighting preferences and reduce eye strain. |
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Dealer Board Integration Connectivity with existing dealer boards across the trading floor. |
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CRM System Integration Ability to share and retrieve contact and call notes from CRM tools. |
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Bloomberg Integration Direct linking and click-to-call from Bloomberg terminals and chat. |
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Order Management System (OMS) Integration Populates calls and contacts with data from the OMS. |
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API Access Supports developer APIs for custom integration with firm applications. |
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Microsoft Teams/Skype Integration Seamlessly communicates with digital collaboration platforms. |
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SIP Trunking Flexible digital telephony connectivity with existing session initiation infrastructure. |
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Directory Sync Automatic updating with central enterprise directories (LDAP, Active Directory). |
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Mobile Device Integration Allows call handling and notifications on mobile devices. |
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Third-Party Analytics Integration Streams call data to trade surveillance and analytics platforms. |
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Uptime Guarantee Service-level agreement for turret operational uptime. |
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Failover Support Automatic switchover to backup systems in the event of hardware or network failure. |
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Redundant Power Supplies Dual or backup power sources to prevent unplanned outages. |
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Disaster Recovery Readiness Pre-configured disaster recovery workflows and backup options. |
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High Availability Architecture Distributed architecture for zero single points of failure. |
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Hot-swappable Components Ability to replace/upgrade modules while the system is live. |
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Modular Expansion System supports adding new lines, speakers, or features without downtime. |
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Scalable User Capacity Maximum number of concurrent users supported. |
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Remote Monitoring and Diagnostics Continuous health check and diagnostics reporting. |
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Secure Call Encryption End-to-end encryption for protecting voice communications. |
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Role-Based Access Control Restricts access and features by user role and business function. |
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Audit Trails Comprehensive logging of user activities, call metadata, and system changes. |
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Automatic Call Archiving All calls are stored securely as required by MiFID II, Dodd-Frank, etc. |
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GDPR/CCPA Compliance Tools Built-in capabilities for compliance with major data privacy laws. |
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Legal Hold on Recordings Ability to flag and lock call recordings for litigation or investigation. |
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Tamper-Proof Storage Ensures integrity of call recordings and logs. |
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User Authentication (SSO/MFA) Support for single sign-on and multi-factor authentication methods. |
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Monitoring for Anomalous Behavior Automatic detection and alerts for suspicious user or system activity. |
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Call Setup Time Time taken from dialing to call connection. |
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Simultaneous Call Handling Maximum number of calls or lines actively managed at any time. |
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Call Transfer Speed Time required to transfer a live call to a new participant. |
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Line Pickup Latency Response time when answering or activating a line. |
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Contact Search Time Average time to search and retrieve a contact. |
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Adjustable Handset Cradles Comfortable positioning and easy access to handsets. |
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Low-glare/High-contrast Screens Displays usable in various lighting conditions. |
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Compact Footprint Turret design minimizes desk space usage. |
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Cable Management Integrated channeling for wires and connectors. |
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Multiple Audio Ports Options for headsets and auxiliary devices. |
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Durable Build Quality High-wear components to withstand 24/7 operation. |
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Accessible Emergency Call Buttons Clearly marked controls for emergencies. |
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24/7 Helpdesk Support Round-the-clock assistance for urgent issues. |
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Remote Diagnostics Real-time system inspection and troubleshooting without on-site presence. |
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Automated Software Updates Scheduled and on-demand updates for bug fixes and new features. |
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Onsite Technical Support Availability of local field engineers when needed. |
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Hardware Replacement SLAs Defined response time for replacement of failed hardware. |
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Self-service Portal Online system for raising tickets and tracking status. |
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Knowledge Base Access Comprehensive documentation for troubleshooting and user guidance. |
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Call Volume Reports Tracks total calls and call types over chosen time periods. |
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Usage Dashboard Real-time visual representation of turret activity. |
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Historical Call Analysis Reports on call durations, participants, and timing trends. |
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Export to CSV/Excel Ability to export call logs and analytics for further processing. |
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Compliance Monitoring Reports Automated reporting on compliance-related call behaviors. |
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Custom Report Builder Tool for creating reports tailored to desk or regulatory needs. |
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Centralized Management Console Unified interface for IT teams to manage turrets across locations. |
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Zero-touch Provisioning Automatic setup of hardware/software with minimal manual intervention. |
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Remote Configuration Admins can modify settings and profiles from anywhere. |
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Location Awareness System recognizes user location for enhanced security or configuration. |
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Multi-site Management Supports rollout and configuration of turrets across many offices. |
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Role-based Admin Delegation Different admin privileges for different IT/ops staff. |
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Bulk User Upload/Configuration Add or modify many users at once. |
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Energy Star Certification Product adheres to energy efficiency standards. |
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RoHS Compliance Restricts hazardous substances in hardware. |
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WEEE Directive Compliance Supports responsible recycling of electronic waste. |
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ISO 27001 Certification Information security management system certified. |
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UL/CE Marked Hardware Safety compliance marks for physical components. |
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Specialized workstations with multiple monitors, customized keyboards, and audio equipment designed specifically for the high-pressure trading environment.
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Low Latency The system's capability to process and transmit data with minimal delay. |
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High Throughput The maximum number of trades or orders the hardware can handle per second. |
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Real-Time Data Processing Supports instantaneous processing and response to market data. |
Real-time call setup and management is a key selling point of C9 Trader. | |
Concurrent User Support The number of simultaneous users the system can handle effectively. |
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Failover Capabilities Ability of the hardware to automatically switch to backup systems in case of failure. |
Cloud-based systems typically have inherent failover; product positioned for reliability. | |
Heat Tolerance Maximum temperature the hardware can handle without performance degradation. |
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System Uptime Percentage of time the hardware is operational and available for trading. |
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Data Bandwidth The maximum data transfer rate supported by the hardware. |
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Storage Capacity Total amount of data that can be stored locally on the trading floor hardware. |
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Power Redundancy Support for redundant power supplies to minimize downtime. |
Cloud-based hosting and built-in failover presume power/network redundancy. | |
Hardware Scalability The ability to add more resources (servers, memory, etc.) as trading demands grow. |
Cloud9 advertises 'scalable' to firms of any size; resources can be flexed in cloud infrastructure. | |
Fiber Channel Support Support for high-speed fiber connectivity for ultra-low latency trading. |
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Remote Management Capability to control and monitor the hardware remotely. |
Remote management is core to cloud/virtualized trading turret platforms. | |
GPU Acceleration Support Availability of graphical processing units for computationally intensive tasks. |
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Hot-Swappable Components Ability to replace hardware components without shutting down systems. |
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Physical Access Controls Systems to prevent unauthorized access to trading hardware. |
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Data Encryption Support for encrypting data at rest and in transit. |
Advertises enterprise-grade security and compliance; data encryption is standard. | |
Network Segmentation Capability to isolate trading systems from other networks for security. |
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Intrusion Detection Hardware-based systems for detecting unauthorized access. |
Product includes compliance analytics, which typically includes security monitoring for intrusion. | |
User Authentication Methods Various types of login authentication supported (e.g., biometric, smartcard). |
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Audit Logging Ability to generate logs of all system activities for compliance and forensic purposes. |
Advertises full voice capture and compliance logging, which requires audit trails/logs. | |
Secure Boot Prevents unauthorized software from loading during hardware startup. |
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Data Wipe Capability Ability to securely erase data for decommissioning hardware. |
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Hardware Security Modules (HSM) Availability of specialized modules for cryptographic operations. |
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Real-Time Compliance Monitoring Systems continuously monitoring compliance with regulations. |
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Regulatory Reporting Automation Capability to automate creation and submission of required reports. |
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Role-Based Access Control Granting permissions based on user roles. |
Supports enterprise-level permissions and user management. | |
Compartmentalized Enclosures Physical separation of sensitive hardware components. |
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Read-Only Backups Support for immutable backup storage. |
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Patch Management Support Ability to apply security patches and firmware updates easily. |
Vendor-managed deployment and cloud-hosting implies patch management by vendor. |
Multiple Network Interfaces Support for several network interface cards for redundancy and load balancing. |
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Exchange Connectivity Modules Pre-built modules for direct connectivity with major exchanges. |
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FIX Protocol Support Native support for the Financial Information eXchange (FIX) standard. |
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API Integration Support Ability to connect with application programming interfaces for external services. |
APIs for integration are a standard for modern fintech/communications systems. | |
Dedicated Lines Option to connect via leased or dedicated telecommunications lines. |
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Wireless Connectivity Ability to connect via Wi-Fi or 5G as backup. |
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SFP+ Module Support Support for pluggable fiber modules (10G or higher). |
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Carrier Failover Automatic switch to backup carriers if primary connection fails. |
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Latency Monitoring Tools Built-in monitoring of latency for each network connection. |
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Load Balancing Capabilities Ability to distribute traffic across multiple network paths. |
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VPN Support Encrypted remote connectivity for offsite users. |
VPN supported for remote operation is implicit from remote working support. | |
IP Whitelisting Restricting network access to pre-approved IP addresses. |
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Network Quality of Service (QoS) Prioritizes latency-sensitive trading traffic. |
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Redundant Network Cabling Dual or multiple cables to each workstation/server for backup. |
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SNMP Monitoring Simple Network Management Protocol for hardware health status. |
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Multi-Monitor Support Ability to connect and arrange multiple displays per workstation. |
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Ergonomic Design Workstation and peripherals designed for user comfort and efficiency. |
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Configurable Shortcuts Customized hotkeys and macros for rapid execution. |
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Voice Command Support Hands-free voice activation for certain trading actions. |
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Haptic Feedback Devices Tactile feedback on execution actions (keyboards, mice). |
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Customizable Layouts Flexible arrangement of trading screens and widgets. |
Web and mobile UI for varying work styles indicate customizable layouts. | |
Touchscreen Integration Direct interaction via touch-enabled monitors. |
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Real-Time Alerts Visual and audible notifications for market or system events. |
Product description includes real-time notifications and alerts. | |
Fast Boot Times Workstation startup speeds from cold boot. |
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Unified User Authentication Single sign-on across all workstation applications. |
SSO and unified authentication are typical for enterprise cloud platforms. | |
Remote Access Workstations Ability to log in securely from offsite locations. |
Access from remote locations is a highlighted feature (remote/flexible work). | |
Device Charging Ports Built-in USB and charging ports for peripherals and mobile devices. |
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Hardware Customizability Options for memory, CPU, and storage upgrades per workstation. |
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Integrated Audio High-quality built-in microphones and speakers for intercom/conferencing. |
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Dual Power Supplies Redundant power units in trading servers. |
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RAID Storage Arrays Redundant disk configurations for data protection. |
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Spare Parts Onsite Availability of replacement components at the trading location. |
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Uninterruptible Power Supply (UPS) Backup batteries to cover power outages. |
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Disaster Recovery Plan Integration Hardware compatibility with disaster recovery protocols. |
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Monitoring Sensors Onboard temperature, humidity, and tamper sensors. |
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Automated Failover Mechanisms for instant switch-over to backup systems. |
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Hardware Health Monitoring Continuous surveillance of hardware status and predictive failure alerts. |
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Redundant Network Paths Multiple independent network routes. |
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Driveless Backup Devices Hot-standby backup workstations and servers. |
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Service Level Agreements (SLA) Guaranteed uptime/service metrics from hardware vendors. |
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Remote Diagnostic Tools Support for remote failure analysis and recovery. |
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Automated System Reboot Programmable automatic restarts in case of critical failures. |
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Operating System Flexibility Supports multiple OS types (Windows, Linux, etc.). |
Runs on various physical/virtual endpoints: Windows, tablets, cloud desktops. | |
Standardized Interfaces Supports USB, HDMI, Ethernet, and other common interfaces. |
Standardized interfaces implied (browser-based/web/PC/mobile usage). | |
Middleware Support Compatible with leading message buses and middleware. |
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Cloud Integration Ability to connect or offload workloads to the cloud. |
Cloud-based voice platform = direct cloud integration. | |
Virtualization Support Runs virtual machines or containers on trading floor hardware. |
Hosted in cloud with desktop and virtual deployments, virtualization support is implicit. | |
API Compatibility Works with a broad range of trading and analytics APIs. |
Supports integration with major trading and voice analytics APIs. | |
Smart Peripheral Support Seamless operation with biometric readers, card readers, and other devices. |
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Legacy System Support Interfaces with older platforms and hardware still in use. |
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Application Whitelisting Only approved applications can be run on the hardware. |
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Plug-and-Play Peripheral Support Easy addition of new hardware without complex installation. |
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Firmware Upgradability Ability to upgrade embedded software to support new standards. |
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Resource Utilization Monitoring Real-time monitoring of CPU, memory, and disk usage. |
Vendor offers analytics including call quality/resource usage. | |
Custom Alert Rules User-defined events trigger alerts (for usage spikes, failures, anomalies). |
Rules and alerts can be customized for user/team/market events. | |
Audit Trails Complete logs of system and user activities for investigation. |
Audit trails are needed for compliance and are specifically included as a feature. | |
Historical Performance Reporting Analytics dashboards for system performance over time. |
Historical reporting is implicit in analytics/compliance modules. | |
Anomaly Detection Automated identification of abnormal patterns in system metrics. |
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SNMP Trap Integration Hardware can notify network management tools directly. |
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Usage Reporting Periodic utilization reports for capacity planning. |
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Automated Performance Tuning System can auto-adjust parameters for maximum efficiency. |
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Compliance Dashboards Monitoring dashboards to view regulatory compliance status. |
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Third-Party Monitoring Tool Support Integration with major monitoring/analytics tool ecosystems. |
Cloud9 provides integration with third-party analytics and monitoring tools. |
Rack Mountability Designed to fit standard server racks. |
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Cable Management Systems Integrated solutions for tidy and safe cabling. |
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Noise Level Operational sound output under normal loads. |
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Small Form Factor Options Compact units for space-constrained areas. |
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Shock/Vibration Resistance Withstands movement or accidental bumps. |
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Dust Filters Prevents dust accumulation inside hardware. |
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Tool-less Access Quick entry for maintenance without special tools. |
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Visual Health Indicators LEDs or displays showing system status. |
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Lockable Cases Physical security via lockable enclosures. |
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EMI Shielding Protection against electromagnetic interference. |
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Green Computing Certifications Meets recognized standards for energy efficiency. |
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24/7 Technical Support Round-the-clock assistance from vendor experts. |
Cloud9 offers 24/7 client support according to vendor site. | |
Onsite Support Availability Engineers can be dispatched to the trading floor. |
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Spare Parts Delivery SLA Timeframe for delivery of replacement components. |
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Remote Troubleshooting Engineers can diagnose and resolve issues remotely. |
Remote troubleshooting is part of managed cloud service. | |
Firmware/Software Update Services Vendor-managed updates of hardware software components. |
Vendor provides ongoing managed service, including updates. | |
Replacement Hardware Program Provision of spare equipment in case of hardware failures. |
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Training Services Vendor-provided training for staff on hardware operation. |
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Health Check Programs Periodic full-system hardware review and tune-up. |
Periodic health monitoring and support included in managed service. | |
Custom Maintenance Contracts Ability to tailor service agreements to organizational needs. |
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Self-Service Knowledge Base User access to online troubleshooting and maintenance guides. |
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Energy-Efficient Design Hardware engineered to minimize power consumption. |
Cloud-based system, vendor promotes efficiency in resource consumption. | |
Power Consumption Monitoring Tracks energy use in real-time or historic reports. |
No information available | |
Thermal Management Efficient heat dissipation and cooling systems. |
Thermal management less relevant to end user, managed in vendor's cloud data center. | |
Automatic Shutdown/Standby Programmable sleep and restart features to save power. |
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Power Supply Efficiency Rating Power conversion efficiency (e.g., 80 Plus). |
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Environmental Impact Certifications Compliant with e-waste, RoHS, and similar standards. |
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DC Power Option Supports direct current power for improved efficiency. |
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Integrated Cooling Sensors Sensors for temperature-regulated cooling. |
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Transparent Pricing All hardware costs clearly stated upfront. |
Vendor provides upfront, subscription-based pricing on website. | |
Bulk Purchase Discounts Reduced pricing tiers for higher volume purchases. |
Volume/bulk discounts are standard market practice for enterprise SaaS; referenced in procurement guides. | |
Leasing Options Ability to lease instead of buy hardware. |
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Buyback/Upgrade Programs Vendor accepts used equipment for credit or upgrade. |
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Warranty Coverage Hardware warranty duration. |
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Cost of Ownership Analysis Tools to estimate lifetime hardware cost including maintenance. |
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Vendor Relationship Management Dashboard for tracking vendor contacts, issues, and service tickets. |
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Asset Tracking Support Integration with asset tracking and inventory systems. |
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Rapid Procurement Process Efficient ordering and invoicing processes. |
Cloud9 offers rapid deployment with digital onboarding process. |
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