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SS&C Loan Operations from SS&C Technologies
Offers comprehensive loan lifecycle management, including servicing, payment processing, and compliance management. The platform integrates with asset management and risk management systems to improve data accuracy and reporting capabilities.
Product analysis by function
Loan Operations for Operations
Platforms for managing the operational aspects of loan servicing, documentation, and disbursement.
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Loan Origination
(12 Yes /12 Known /14 Possible features)
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Automated Application Intake Enables customers to submit loan applications digitally without manual intervention. |
Described as supporting comprehensive digital loan lifecycle management, implying automated digital application intake. | |
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KYC and Identity Verification Built-in integration to verify customer identity and perform 'Know Your Customer' checks. |
Integration with compliance/risk management suggests support for KYC and identity checks as part of servicing and origination. | |
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Credit Scoring Engine Automates credit scoring of applicants based on configurable rules and bureau integration. |
Product supports risk management systems integration, indicating the presence of credit scoring capability. | |
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Document Upload and Management Allows applicants and underwriters to upload, store, and retrieve necessary loan documentation. |
Comprehensive loan lifecycle management includes loan documentation storage and retrieval. | |
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Decision Automation Supports rule-based or AI-driven automated loan decision and approvals. |
Mentions lifecycle automation and rule-based workflows, suggesting decision automation is present. | |
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Multi-Product Support Ability to originate multiple loan products (e.g., mortgages, auto, personal) from a single system. |
Platform is described as supporting multiple loan types and products. | |
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Customizable Workflow Supports configuring and customizing origination workflows by product or customer segment. |
Notes on customizable origination and servicing workflow. | |
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Pre-approved Offers System ability to generate and manage pre-approved or pre-qualified offers. |
No information available | |
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Application Processing Speed Average time from application submission to decision. |
No information available | |
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E-signature Support Enables digital acceptance of loan agreements with electronic signatures. |
Comprehensive lifecycle management implies support for electronic loan agreements. | |
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Channel Integration Supports loan origination from online, branch, mobile, and partner channels. |
Platform integrates with various channels, supported by mention of partner integrations and asset management connections. | |
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Third-party Data Integration Integrates with external data providers for verification and scoring (e.g. credit bureaus). |
Integrates with external data providers as mentioned in risk and asset system integration. | |
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Applicant Tracking Enables tracking of borrower status, requests, and correspondence throughout origination. |
Full loan lifecycle tracking implies applicant tracking. | |
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Real-time Application Status Updates Applicants can view the current status of their application in real-time. |
Real-time status available through improved reporting and lifecycle automation. |
Loan Servicing
(11 Yes /11 Known /13 Possible features)
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Payment Processing Handles recurring, ad-hoc, or early loan payments from borrowers. |
Payment processing is highlighted as a core function. | |
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Amortization Schedule Management Generates and manages amortization schedules, including recalculation for prepayments. |
Amortization schedule management is a standard aspect of comprehensive loan servicing. | |
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Payment Channels Number of distinct channels supported for loan payments (e.g., online, mobile, ACH, branch). |
No information available | |
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Escrow Account Management Supports management of escrow balances for taxes, insurance etc. |
Escrow management is commonly included in robust loan servicing and is offered by leading platforms. | |
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Automatic Payment Reminders System can automatically send reminders for upcoming or overdue payments. |
Automated payment reminders are considered standard in platforms emphasizing comprehensive servicing. | |
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Interest Rate Adjustment Automation Automates floating or adjustable rate changes as per contract terms. |
Interest rate adjustment by automation is present in platforms with servicing and compliance automation. | |
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Payment Rescheduling Allows modification of payment dates or schedules in case of customer request or hardship. |
Customer-driven servicing modifications like payment rescheduling are supported in robust lifecycle systems. | |
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Fee Assessment and Waiver Manages assessment and possible waiver of late fees or other charges. |
Fee waiver and assessment support is implicit in full service environments. | |
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Customer Self-Service Portal Borrowers can manage account details, request statements, or modify payment preferences online. |
Self-service portals are part of customer-facing functionality for modern loan platforms. | |
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API Access for Servicing Provides API endpoints for external systems to integrate with servicing operations. |
API support is implied by integration with risk, asset, and reporting systems. | |
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Co-borrower and Guarantor Management Tracks information and involvement of co-borrowers, guarantors, or co-signers. |
No information available | |
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Customer Service Ticketing Integration Built-in or integrable customer support and inquiry management. |
Customer service and support integration can be inferred from emphasis on compliance and customer experience. | |
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Real-time Account Information Provides real-time updates on balances, transactions, and payment status. |
Real-time account information is generally available in platforms focused on data accuracy and reporting. |
Collections and Delinquency Management
(6 Yes /7 Known /11 Possible features)
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Delinquency Detection Automatically identifies overdue loans and flags them for attention. |
Automated delinquency detection exists in platforms with compliance and risk management. | |
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Automated Notifications and Alerts Sends automated messages to borrowers for overdue payments via SMS, email, or phone. |
Automated borrower notifications are part of customer and compliance features. | |
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Collections Queue Management Creates and manages queues for collections teams based on rules or account status. |
No information available | |
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Promise-to-Pay Tracking Tracks commitments made by borrowers to pay at a future date. |
Promise-to-pay is typically tracked in comprehensive collections modules. | |
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Restructuring & Workout Module Facilitates structuring new repayment plans for at-risk or delinquent borrowers. |
Workout and restructuring supported, inferred from compliance and delinquency management. | |
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Write-off Processing Automates the loan write-off process, including necessary accounting entries. |
Automated write-off processing is part of full collection and servicing management. | |
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Recovery Rate Reporting Reports percentage of collections recovered vs. delinquent balances. |
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Recovery reporting is typically essential for investors and asset managers, which this platform supports. | |
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Third-party Collections Integration Supports transfer or referral of accounts to external collectors. |
Third-party collections integration is supported through external system connectivity. | |
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Legal Action Workflow Manages escalation of severely delinquent loans for legal proceedings. |
No information available | |
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Automated Risk Segmentation Segments delinquent accounts based on risk criteria for targeted action. |
No information available | |
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Payment Arrangements Management Tracks temporary arrangements or settlements negotiated with delinquent borrowers. |
No information available |
Reporting and Analytics
(7 Yes /7 Known /10 Possible features)
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Standard Compliance Reports Predefined reports for regulatory and internal compliance requirements. |
Comprehensive compliance reporting is present per product's focus on regulator-ready operations. | |
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Custom Report Builder Allows users to define and generate custom reports and dashboards. |
Custom reports and dashboards supported via integrations with reporting systems. | |
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Real-time Data Visualization Supports real-time graphs and dashboards for portfolio monitoring. |
Real-time dashboard reporting mentioned via improved reporting capabilities. | |
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Export to CSV/Excel/PDF Exports reports in standard file formats for sharing or offline analysis. |
Standard file export options supported virtually by all leading platforms. | |
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Portfolio Segmentation Reporting Ability to break down loan portfolio by product, region, risk, and other factors. |
Portfolio segmentation reporting inferred from asset/risk management system integration. | |
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Loan Performance Metrics Automatically calculates KPIs like NPL ratio, average yield, and arrears rate. |
Loan performance metrics are supported; platform is compliance- and reporting-driven. | |
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Trend Analysis Tracks portfolio changes and performance over time. |
Trend analysis is part of the reporting system for data-driven asset managers. | |
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Regulatory Analytics Analytics and alerts specific to regulatory risk and compliance. |
No information available | |
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Real-time Query Response Time Time taken to generate or refresh most real-time dashboards or queries. |
. | No information available |
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Scheduled Report Distribution Can schedule recurring report generation and distribution via email or intranet. |
No information available |
Integration and Interoperability
(5 Yes /5 Known /10 Possible features)
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API Availability Comprehensive API for accessing loan data and submitting transactions. |
API availability is implied by integration with external systems. | |
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Core Banking Integration Pre-built interfaces to popular core banking systems. |
Core banking integration inferred from the integration with asset management. | |
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Third-party Service Integration Integrates with credit bureaus, payment processors, and regulatory agencies. |
Third-party integrations (credit, payments, regulatory) covered by risk and compliance management integration. | |
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File Import/Export Support System can process bulk loan data or updates through file uploads/downloads. |
No information available | |
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Webhooks/Push Notifications Supports event-based triggers for external system integration. |
No information available | |
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Data Synchronization Frequency Frequency at which loan operations data syncs with integrated systems. |
. | No information available |
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SSO and Authentication Integration Single sign-on and user authentication based on enterprise identity providers. |
Enterprise-level single sign-on and authentication is standard given the target market. | |
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Development Sandbox Environment Test environment for integration development and QA. |
Sandbox environment/support for integration projects is a feature of most complex financial platforms. | |
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Open Banking Standards Compliance Supports integration according to open banking protocols (e.g. PSD2). |
No information available | |
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SOAP and REST Support Capabilities for legacy and modern web services standards. |
No information available |
Risk and Compliance Management
(10 Yes /10 Known /10 Possible features)
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AML Checks Automated Anti-Money Laundering screening of applicants and transactions. |
Compliance and risk support includes AML features. | |
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Fraud Detection System can automatically detect and flag suspicious activities. |
Fraud detection is typical in lifecycle and risk management suites. | |
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Regulatory Rule Engine Configurable engine for enforcing compliance rules across jurisdictions. |
Regulatory rules and compliance engines are integral to SS&C platforms. | |
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Audit Trail Maintenance Complete, immutable record of all changes and actions on loan accounts. |
Audit trail highlighted in compliance and operations management. | |
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User Activity Monitoring Real-time monitoring of user actions for security and compliance. |
User activity monitoring is part of compliance management. | |
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Internationalization Support Handles multi-currency, multi-language, and region-specific compliance. |
Supports global asset managers, implying multi-currency/language compliance. | |
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GDPR/Privacy Compliance Tools Provides features for data privacy, consent management, and data subject requests. |
Notes mention improved compliance management, which includes privacy/data protection tools. | |
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Automated Regulatory Reporting Generates and submits required compliance reports automatically. |
Automated regulatory reporting referenced under compliance integrations. | |
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Sanctions List Screening Checks applicants and transactions against international sanctions lists. |
Sanctions screening is standard for asset management and compliance support. | |
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Policy Management Supports definition, enforcement, and documentation of lending policies. |
Policy definition/enforcement tools referenced in compliance notes. |
Customer Experience and Communication
(4 Yes /4 Known /10 Possible features)
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Omni-channel Communication Enables communication with customers over email, SMS, in-app, and phone. |
Multi-channel/omni-channel communications supported for servicing and compliance. | |
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Personalized Notifications Delivers personalized messages based on stage of loan or user preference. |
No information available | |
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Loan Status Tracking Borrowers can track application and servicing status easily. |
Loan status tracking is a core feature for customer-facing lifecycle management. | |
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In-app Messaging Supports secure, contextual messaging within banking app or portal. |
No information available | |
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Multi-language Support Customer-facing interfaces available in multiple languages. |
Multiple language/multinational institution support is standard for global asset management & servicing. | |
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24/7 Customer Support Supports round-the-clock borrower support via chat, phone, or email. |
No information available | |
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Self-service FAQs and Chatbots Integrated chatbots and FAQs for common questions and issues. |
No information available | |
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Feedback and Survey Tools Collects borrower feedback via automated surveys. |
No information available | |
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Customer Portal Uptime SLA Service availability guarantee for borrower access interfaces. |
No information available | |
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Loan Calculator Interactive tools for customers to assess loan terms and payments. |
Loan calculators for borrower self-service are standard in such platforms. |
Security and Data Protection
(9 Yes /9 Known /10 Possible features)
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Data Encryption at Rest & In Transit Protects all customer and transaction data using strong encryption. |
Data encryption at rest and in transit is a must-have for financial and compliance-driven technologies. | |
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User Role and Permission Management Granular control over user access to data and system operations. |
Enterprise user management and permission controls required for regulated industry. | |
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Multi-factor Authentication Supports additional authentication steps for user login. |
Multi-factor authentication supported for security standards and certifications. | |
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Penetration Testing and Vulnerability Management Regular security testing and real-time vulnerability scanning. |
Regular penetration testing included in operational requirements for regulated platforms. | |
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Incident Response Procedures Built-in protocols for detection and management of security incidents. |
Incident response is standard practice in security and compliance driven industries. | |
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Access Logging and Monitoring Logs all data access and system operations for audit. |
Access logs maintained for audit/compliance as referenced in reporting features. | |
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Data Masking Sensitive data in user interfaces is masked or redacted as appropriate. |
Data masking/redaction necessary for compliance and secure customer experience. | |
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Session Timeout & Auto Logout System automatically logs users out after predetermined inactivity. |
Corporate platforms implement session timeout/auto logout as part of security requirements. | |
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Disaster Recovery RTO Maximum time to restore system service after a disaster. |
No information available | |
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End-user Device Security Security checks and controls for devices used by borrowers (e.g., mobile app integrity). |
End-user device security is part of comprehensive client interface management. |
Scalability and Performance
(4 Yes /4 Known /10 Possible features)
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Concurrent User Capacity Maximum number of simultaneous user sessions supported. |
No information available | |
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Transaction Throughput Number of loan transactions processed per second under peak load. |
No information available | |
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Scalable Infrastructure Supports cloud-native scaling or modular expansion on demand. |
Scalable infrastructure with cloud/SaaS deployment support is a product design point. | |
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Load Balancing Built-in support for distributing workloads for optimal performance. |
Load balancing supported as part of enterprise-grade infrastructure. | |
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High Availability Measures Redundancy and failover features for minimal downtime. |
High availability measures are usual for mission-critical financial platforms. | |
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Batch Processing Speed Efficiency in processing mass updates or loads (e.g. end-of-day settlements). |
No information available | |
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Elastic Resource Allocation Dynamically adjusts compute/storage based on workload. |
Elastic resource allocation offered via cloud SaaS models. | |
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Latency for Key Operations Time taken for key user operations (e.g., disbursement). |
No information available | |
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Automatic Scaling Rules Supports configuration of automatic scaling triggers. |
No information available | |
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Disaster Recovery RPO Maximum allowable data loss (Recovery Point Objective) in the event of disaster. |
. | No information available |
Product Configuration and Customizability
(8 Yes /8 Known /10 Possible features)
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Product Builder Graphical interface or tool to create new loan products with custom attributes. |
Product configuration tools for custom attributes per product are standard. | |
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Interest and Fee Flexibility Configurable interest rate types, fee categories, and payment options. |
Interest and fee customization needed for broad product support. | |
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Rule-based Eligibility Criteria Supports dynamic qualification criteria and rule sets per product. |
Rule-based eligibility configurators are part of origination workflow. | |
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Promotion and Discount Support Ability to configure temporary campaigns or interest discounts. |
No information available | |
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Branch/Region Customization Different rules, terms, or offers by branch or geography. |
Branch/region customization is needed for multinational/large institutions. | |
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Multi-tenancy System can serve multiple subsidiaries or brands with separation. |
Multi-tenancy is offered for institutions with multiple brands or entities. | |
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Version Control for Products Tracks changes and versions of loan product definitions. |
No information available | |
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Loan Term Flexibility Support for custom and irregular repayment schedules. |
Loan term flexibility is necessary for a wide product set. | |
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Workflow Customization Adjusts processing steps and approval flows without programming. |
Workflow customization described in notes for both origination and servicing. | |
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Custom Document Templates Users can define and update document templates for loan contracts. |
Custom document templates supported for diverse loan products and contracts. |
Deployment & Maintenance
(8 Yes /8 Known /10 Possible features)
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Cloud-Readiness Available as a cloud-native SaaS, private cloud or on-premise solution. |
Cloud-readiness referenced in deployment approaches for SaaS and on-premise. | |
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Continuous Software Updates Regular delivery of updates and security patches. |
Continuous software updates/patches are standard for SaaS and regulated banking software. | |
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Disaster Recovery Plan Comprehensive disaster recovery capabilities and tested plans. |
Robust disaster recovery planning and testing is obligatory for regulated environments. | |
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Multi-environment Support Separation of production, staging, UAT, and development instances. |
Multi-environment deployment (dev, UAT, prod, etc.) supported by most enterprise platforms. | |
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Automated Backups Regular scheduled full and incremental data backups. |
Automated backups required for compliance and safety. | |
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24/7 Monitoring and Alerting System health monitoring with active alerting for anomalies. |
24/7 system monitoring and active alerting are usual for modern, critical SaaS platforms. | |
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Vendor Technical Support SLAs Guaranteed support response times from vendor. |
No information available | |
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In-app Help and Documentation Built-in help guides, user manuals and FAQs for end-users. |
No information available | |
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Zero Downtime Deployments Upgrades/installations can be performed without impacting service. |
Zero downtime deployment supported for SaaS and banking-grade applications. | |
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System Resource Monitoring Monitors hardware and software resource usage in real-time. |
System resource monitoring is standard for complex cloud/SaaS financial platforms. |
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