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Sapiens ReinsurancePro from Sapiens
Comprehensive reinsurance management solution integrating broker connectivity features that allow for effective data management, risk assessment, and regulatory compliance.
Product analysis by function
Broker Connectivity Platforms for Reinsurance
Systems that facilitate electronic data exchange with reinsurance brokers and markets, streamlining placement activities and claims notifications.
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Core Connectivity
(7 Yes /7 Known /10 Possible features)
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Support for Standard Protocols Ability to exchange data using market-accepted protocols (e.g., ACORD, Ruschlikon). |
Sapiens ReinsurancePro supports ACORD messaging and standard integration, as referenced in product documentation and industry reviews. | |
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API Integration Availability of APIs for automated integration with broker and internal systems. |
API integration is confirmed in Sapiens ReinsurancePro's white papers and technical overviews, which detail RESTful API and web services support. | |
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Real-time Data Exchange Support for real-time or near real-time information transmission. |
The product advertises real-time and near-real-time data interfaces with brokers and internal systems. | |
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Batch Processing System can handle and process bulk data uploads/downloads for multiple transactions. |
Bulk data uploads/downloads and batch renewals are product features, as found in marketing materials. | |
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Multi-Channel Communication Supports email, portal, EDI, and other electronic channels for communication. |
Sapiens ReinsurancePro supports multiple communications channels, including email and portal messaging, per vendor documentation. | |
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Interoperability Works seamlessly with different broker/reinsurer platforms. |
The solution is known for easy integration and interoperability with multiple insurance and broker platforms. | |
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File Format Flexibility Supports multiple data/file types (XML, JSON, Excel, etc.). |
Product supports formats such as XML, Excel, JSON, per official collateral. | |
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Connection Speed Average end-to-end message transmission time. |
No information available | |
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Concurrent Connections Supported The number of simultaneous broker/reinsurer connections the system can handle. |
No information available | |
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Transaction Volume Capacity The number of transactions the system can process per day without degradation. |
No information available |
Placement Workflow Management
(9 Yes /9 Known /10 Possible features)
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Electronic Submission of Slips Allows electronic creation and submission of placement slips to brokers. |
The platform allows electronic slip creation and submission, as promoted for automation in reinsurance workflows. | |
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Quotation Management Captures and manages quotations from brokers/reinsurers. |
The product offers full quotation management, as cited under its placement workflow capabilities. | |
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Firm Order/Bind Workflow Facilitates communication and documentation of firm orders and bindings. |
Firm order and binding processes are automated within the workflow module. | |
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Negotiation Tracking Tracks negotiation exchanges between parties. |
Negotiation audit trails and tracking are part of the workflow management tools. | |
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Approval Workflow Supports internal workflow for reviews and approvals. |
Approval workflows are supported, per Sapiens solution briefs. | |
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Automated Reminders & Alerts Automated notification of important deadlines and outstanding tasks. |
Automated reminders and notification alerts are part of the platform's workflow and compliance modules. | |
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Audit Trail Captures a complete history of actions taken on each placement. |
Comprehensive audit trail for all activity is a key feature highlighted by Sapiens. | |
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Customizable Templates Provides editable templates for different contract types. |
Customizable contract and reporting templates are included as standard. | |
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Central Document Repository Single location for all documents related to placements. |
Centralized document management/repository is a core part of the platform's document handling. | |
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Placement Turnaround Time Average time to complete placement process through the platform. |
No information available |
Claims Notification & Management
(9 Yes /9 Known /10 Possible features)
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Electronic First Notice of Loss (FNOL) Allows brokers/cedents to submit claims notifications electronically. |
Electronic FNOL (First Notice of Loss) is supported through system workflows. | |
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Claims Workflow Automation Automates the routing and approval of claims from notification to settlement. |
Automates claims workflow and routing, based on solution documentation. | |
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Document Management for Claims Supports attachment and retrieval of all claim-related documents. |
Document management for claims is included in the claims management modules. | |
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Broker/Market Communication Portal Provides dedicated channel for claims queries and responses. |
Broker and market portals for claims communication underpin engagement for claims queries. | |
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Integration with Internal Claims Systems Enables synchronization of claims data with internal claims management platforms. |
System provides APIs and interfaces to internal claims systems. | |
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Claims Status Tracking Tracks real-time status and progress of each claim. |
Claims status tracking is available as part of claims dashboards. | |
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Claims Reporting Tools Offers dashboards and ad-hoc reporting for claims data. |
Dashboards and comprehensive reporting tools for claims data are advertised. | |
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Automated Acknowledgments System generates auto-confirmations at key claim lifecycle points. |
Automated acknowledgments are configured in system workflows. | |
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Bulk Claims Upload Ability to submit and process multiple claims in a single upload. |
Bulk claims upload capability confirmed in technical FAQ. | |
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Average Claims Notification Processing Time Time from claim submission to notification acknowledgment. |
No information available |
Security & Compliance
(8 Yes /8 Known /10 Possible features)
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Data Encryption in Transit All data exchanged is encrypted using industry standards during transmission. |
Product materials confirm data encryption during transit using industry standard protocols. | |
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Data Encryption at Rest Sensitive data is encrypted when stored in the system. |
Data encryption at rest is cited as part of Sapiens' security features. | |
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Role-Based Access Control User permissions are configurable by role and organization. |
RBAC (Role-Based Access Control) is available for compliance and client separation. | |
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Audit Logging All access and system changes are logged and available for audit. |
Audit logging is supported and available to compliance teams. | |
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GDPR & Data Privacy Support Platform helps comply with data privacy regulations like GDPR. |
Sapiens has GDPR support built into ReinsurancePro, as stated on their compliance pages. | |
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External Compliance Certifications Holds certifications such as ISO 27001, SOC2, etc. |
External certifications, such as ISO 27001, are listed in Sapiens compliance documentation. | |
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User Authentication Options Supports SSO, 2FA, or other strong authentication methods. |
Supports SSO, 2FA, etc. as part of authentication suite. | |
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Data Retention Policies Configurable rules for storing and deleting sensitive data. |
Data retention settings are configurable per client. | |
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Disaster Recovery Time Objective (RTO) Maximum time to restore platform following a disruption. |
No information available | |
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Vulnerability Scanning Frequency How often the system is scanned for security flaws. |
No information available |
Reporting & Analytics
(9 Yes /9 Known /10 Possible features)
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Standard Market Reports Provides templates for common placement and claims market reports. |
Standard reporting templates are described in Sapiens ReinsurancePro product materials. | |
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Customizable Dashboards Users can tailor dashboards to display desired metrics. |
Users can customize dashboards with desired metrics. | |
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Ad-hoc Report Builder Allows for creation of custom reports on demand. |
Ad-hoc reports are supported via the built-in report builder. | |
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Data Export Tools Options to export data to Excel, CSV, PDF, etc. |
Data export is supported to CSV, Excel, and PDF. | |
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Drill-down Analytics Ability to drill from summary to transactional data within reports. |
Drill-down analytics are cited as a business intelligence feature. | |
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Scheduled Report Distribution Automated delivery of reports to users on defined schedules. |
Scheduled exports and automatic report delivery are available. | |
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KPIs & Metrics Tracking Trackers for SLAs, placement, and claims performance indicators. |
KPIs and SLA-driven metric tracking dashboards are offered. | |
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Data Visualization Tools Built-in visualization for charts, graphs, and trends. |
Product highlights built-in visualizations for trend and exception analysis. | |
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External BI Integration Interfaces with external business intelligence/analytics platforms. |
Sapiens ReinsurancePro integrates with leading BI platforms. | |
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Average Report Generation Time Average time required to generate standard reports. |
No information available |
User Experience & Interface
(7 Yes /7 Known /10 Possible features)
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Intuitive User Interface Interface designed to minimize learning curve and errors. |
UI and UX design focused on usability and minimal learning curve; cited in analyst reviews and product marketing. | |
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Multi-Language Support System available in multiple major languages. |
Multi-language support is available for international clients. | |
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Accessibility Features Supports accessibility standards (e.g., WCAG) for users with disabilities. |
No information available | |
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Personalized User Settings Allows users to customize views, notifications, and preferences. |
Users can personalize views, notification settings, etc. | |
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Responsive Design Optimized for desktops, tablets, and smartphones. |
Sapiens software supports responsive design for multi-device access. | |
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Onboarding and Tutorials Guided learning and self-help resources built into the platform. |
Onboarding modules and user guides are built in. | |
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Bulk Actions Enables users to perform actions on multiple items at once. |
Bulk actions on portfolios and slip management are supported. | |
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Search and Filter Capabilities Advanced search, sorting, and filtering of transactions. |
Advanced querying, search, and filtering available. | |
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Session Timeout User session expires automatically after a period of inactivity. |
No information available | |
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User Load Capacity Maximum number of active users supported. |
No information available |
Integration & Extensibility
(8 Yes /8 Known /10 Possible features)
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Standard Integration Connectors Pre-built interfaces for popular insurance/reinsurance systems (e.g., policy admin, claims systems). |
Sapiens provides out-of-the-box connectors to many back-office and industry systems. | |
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Webhooks Support System can communicate via webhooks for real-time updates with third-party platforms. |
Webhooks and event streaming support for real-time integrations. | |
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Customizable Data Mapping Allows matching of platform data fields with external systems’ data models. |
Supports custom data mapping for integration scenarios. | |
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Plugin/Extension Framework Capability to add new features/modules via plugins or APIs. |
Plugin and extension framework is documented for advanced use. | |
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Event Logging / Audit API APIs for extracting event logs and audit trails by external systems. |
APIs provide audit and event log extraction. | |
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Integration Setup Time Average time required to set up a new system integration. |
No information available | |
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Supported Integration Endpoints Number of different types of integration end-points supported. |
No information available | |
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Custom Scripting Support Allows custom scripts to be run pre- or post-data transfer. |
Custom scripting can be configured in integration scenarios. | |
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Sandbox/Test Environments Availability of non-production environments for integration testing. |
Product offers sandbox/test environments for development. | |
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Integration Error Handling Advanced tooling for error notification and remediation in integrations. |
Integration tooling includes advanced error handling and notifications. |
Performance & Scalability
(6 Yes /6 Known /10 Possible features)
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High Availability System is designed for >99.9% uptime. |
Platform is hosted for high availability and redundancy (>99.9% uptime is a performance target). | |
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Load Balancing System uses load balancing to ensure stable performance under variable loads. |
Load balancing is cited among its core IT architecture features. | |
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Auto-scaling Automatic scaling of compute resources for high load events. |
Auto-scaling available in cloud/infrastructure deployments as stated in product IT guides. | |
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System Throughput Maximum number of transactions processed per minute under peak load. |
No information available | |
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Peak User Support Maximum number of concurrent users supported during peak hours. |
No information available | |
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Average System Response Time Mean time for system to respond to user requests. |
No information available | |
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Scheduled Downtime Average scheduled system maintenance downtime per year. |
No information available | |
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Geographic Redundancy System infrastructure is distributed/geographically redundant. |
Geographic redundancy is detailed in the platform's hosting/architecture whitepaper. | |
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Performance Monitoring Tools Includes dashboard for tracking key performance and resource metrics. |
Performance monitoring dashboards are available within the admin console. | |
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Automated Failover System automatically switches to backup if main component fails. |
Failover automation is part of the high availability architecture. |
Support & Maintenance
(9 Yes /9 Known /10 Possible features)
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24/7 Support Availability Access to support resources and staff at any time. |
24/7 customer support option available per Sapiens support services description. | |
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Dedicated Account Manager Assigned single point of contact for major clients. |
Dedicated account managers are assigned for enterprise clients. | |
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Online Ticketing System Allows users to submit and track support requests. |
Online ticketing for support is available for users. | |
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Response Time SLA Average first response time for critical issues. |
No information available | |
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User Community and Forum Collaborative space for users to ask and answer questions. |
User forum/community referenced as part of Sapiens online resources. | |
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Regular System Updates Platform is updated with new features/security patches on a defined schedule. |
Regular (scheduled) updates and security patches detailed in Sapiens release documentation. | |
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Training Resources Comprehensive documentation, videos, and live training sessions provided. |
Training resources—documentation, video, and live remote—are provided. | |
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Change Management Process Structured process for rolling out platform changes. |
Change management process standardized per Sapiens implementation playbooks. | |
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Status Dashboard Live status dashboard for incidents and maintenance events. |
Live status dashboard for incident/maintenance events is available to clients. | |
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Incident Reporting & RCA Formal reporting of incidents with root cause analysis. |
Incident reporting procedures and root cause analysis delivered post-incident. |
Cost & Commercial Model
(9 Yes /9 Known /10 Possible features)
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Transparent Pricing All fees, charges, and potential extra costs are clearly disclosed. |
Transparent pricing models and service fees are available upon request and sales discussion. | |
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Flexible Licensing Choice between usage-based, seat-based, or enterprise licensing. |
Licensing is flexible: supports usage, seat, or enterprise models. | |
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Free Trial/POC Availability Option to access a free trial or proof of concept deployment. |
Free trial and proof-of-concept environments are available by engagement with sales. | |
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Volume Discounts Discounting for high transaction/user volumes. |
Volume discounts described as available for large-scale clients. | |
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Support & Maintenance Fees Clearly defined and fair fees for support and upgrades. |
Support/upgrade fees are detailed in contracts and explained to clients. | |
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Implementation/Setup Fees Fees for initial configuration and onboarding are disclosed. |
Implementation and setup fees are disclosed as part of commercial terms. | |
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Contract Flexibility Ability to adapt contract terms to suit different client needs. |
Contract terms are adaptable for enterprise agreements. | |
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Exit Cost Clarity Transparent process and costs for exit or migration to another system. |
Exit cost and migration planning are detailed in Sapiens project delivery guides. | |
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Billing Frequency Options Clients can select monthly, quarterly, or annual billing. |
Clients can select preferred billing intervals (monthly, quarterly, annual). | |
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Average Time to ROI Anticipated time to achieve positive return on investment post-implementation. |
No information available |
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