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SS&C Brokera from SS&C Technologies
A powerful connectivity platform designed for brokers in the reinsurance sector, featuring real-time data access, compliance support, and an integrated workflow for better transaction handling.
Product analysis by function
Broker Connectivity Platforms for Reinsurance
Systems that facilitate electronic data exchange with reinsurance brokers and markets, streamlining placement activities and claims notifications.
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Core Connectivity
(7 Yes /7 Known /10 Possible features)
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Support for Standard Protocols Ability to exchange data using market-accepted protocols (e.g., ACORD, Ruschlikon). |
Product documentation mentions support for ACORD, which is a standard protocol in the reinsurance industry. | |
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API Integration Availability of APIs for automated integration with broker and internal systems. |
Brochures state API integration is available for internal/broker systems. | |
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Real-time Data Exchange Support for real-time or near real-time information transmission. |
Platform is described as enabling real-time data access and transactions. | |
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Batch Processing System can handle and process bulk data uploads/downloads for multiple transactions. |
Materials indicate support for large, bulk data exchanges which implies batch processing. | |
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Multi-Channel Communication Supports email, portal, EDI, and other electronic channels for communication. |
Brochera supports email, EDI, and portal channels for broker/reinsurer communication. | |
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Interoperability Works seamlessly with different broker/reinsurer platforms. |
Interoperability with leading broker/reinsurer back office systems is noted in product sheets. | |
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File Format Flexibility Supports multiple data/file types (XML, JSON, Excel, etc.). |
Supports multiple data/file formats such as XML, Excel, and JSON per tech specs. | |
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Connection Speed Average end-to-end message transmission time. |
No information available | |
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Concurrent Connections Supported The number of simultaneous broker/reinsurer connections the system can handle. |
No information available | |
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Transaction Volume Capacity The number of transactions the system can process per day without degradation. |
No information available |
Placement Workflow Management
(9 Yes /9 Known /10 Possible features)
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Electronic Submission of Slips Allows electronic creation and submission of placement slips to brokers. |
Product overview references electronic submission and digital workflows for slips. | |
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Quotation Management Captures and manages quotations from brokers/reinsurers. |
Quotation management is specifically listed as a feature. | |
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Firm Order/Bind Workflow Facilitates communication and documentation of firm orders and bindings. |
Product description mentions end-to-end workflow including firm order and binding. | |
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Negotiation Tracking Tracks negotiation exchanges between parties. |
Negotiation tracking between parties (brokers and reinsurers) detailed in workflow capabilities. | |
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Approval Workflow Supports internal workflow for reviews and approvals. |
Approval workflows documented in product materials. | |
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Automated Reminders & Alerts Automated notification of important deadlines and outstanding tasks. |
Automated reminders and alerts form part of the task and deadline management features. | |
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Audit Trail Captures a complete history of actions taken on each placement. |
Audit trail functionality is referenced in compliance and workflow descriptions. | |
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Customizable Templates Provides editable templates for different contract types. |
Editable templates for contract types mentioned in admin/configuration features. | |
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Central Document Repository Single location for all documents related to placements. |
A central document repository is a highlighted feature for broking workflow. | |
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Placement Turnaround Time Average time to complete placement process through the platform. |
No information available |
Claims Notification & Management
(9 Yes /9 Known /10 Possible features)
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Electronic First Notice of Loss (FNOL) Allows brokers/cedents to submit claims notifications electronically. |
Electronic FNOL capability listed under claims module features. | |
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Claims Workflow Automation Automates the routing and approval of claims from notification to settlement. |
Platform automates significant portions of the claims workflow per documentation. | |
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Document Management for Claims Supports attachment and retrieval of all claim-related documents. |
Claims document management functionality is available for all supporting materials. | |
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Broker/Market Communication Portal Provides dedicated channel for claims queries and responses. |
Portal includes claims correspondence/tracking as a core feature. | |
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Integration with Internal Claims Systems Enables synchronization of claims data with internal claims management platforms. |
Integration with internal claims systems is referenced in integration capabilities. | |
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Claims Status Tracking Tracks real-time status and progress of each claim. |
Real-time claims status tracking and dashboards indicated in solution brochure. | |
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Claims Reporting Tools Offers dashboards and ad-hoc reporting for claims data. |
Claims reporting tools and dashboards listed for analytics and management. | |
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Automated Acknowledgments System generates auto-confirmations at key claim lifecycle points. |
Automated acknowledgments by the system at key claim events is described. | |
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Bulk Claims Upload Ability to submit and process multiple claims in a single upload. |
Bulk upload functionality for claims featured in technical overview. | |
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Average Claims Notification Processing Time Time from claim submission to notification acknowledgment. |
No information available |
Security & Compliance
(8 Yes /8 Known /10 Possible features)
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Data Encryption in Transit All data exchanged is encrypted using industry standards during transmission. |
Brochera implements encryption in transit as fundamental for compliance. | |
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Data Encryption at Rest Sensitive data is encrypted when stored in the system. |
Documentation states encryption at rest for sensitive and regulatory data. | |
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Role-Based Access Control User permissions are configurable by role and organization. |
Role-based access control is a standard feature for enterprise-grade security. | |
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Audit Logging All access and system changes are logged and available for audit. |
Audit logging capabilities referenced under compliance tools in platform overview. | |
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GDPR & Data Privacy Support Platform helps comply with data privacy regulations like GDPR. |
GDPR and global data privacy support claimed in compliance statements. | |
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External Compliance Certifications Holds certifications such as ISO 27001, SOC2, etc. |
References to ISO 27001 certification in security documentation. | |
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User Authentication Options Supports SSO, 2FA, or other strong authentication methods. |
Single sign-on and two-factor authentication supported per technical integration guide. | |
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Data Retention Policies Configurable rules for storing and deleting sensitive data. |
Data retention, deletion, and backup policies indicated for compliance. | |
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Disaster Recovery Time Objective (RTO) Maximum time to restore platform following a disruption. |
No information available | |
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Vulnerability Scanning Frequency How often the system is scanned for security flaws. |
No information available |
Reporting & Analytics
(9 Yes /9 Known /10 Possible features)
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Standard Market Reports Provides templates for common placement and claims market reports. |
Provides templates for placement and claims reporting (standard market reports). | |
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Customizable Dashboards Users can tailor dashboards to display desired metrics. |
Users can create customizable dashboards for workflow and claims monitoring. | |
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Ad-hoc Report Builder Allows for creation of custom reports on demand. |
Ad-hoc report building is referenced in reporting and analytics modules. | |
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Data Export Tools Options to export data to Excel, CSV, PDF, etc. |
Data can be exported to Excel, CSV, and PDF according to documentation. | |
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Drill-down Analytics Ability to drill from summary to transactional data within reports. |
Drill-down analytics referenced in analytics/BI section of product details. | |
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Scheduled Report Distribution Automated delivery of reports to users on defined schedules. |
Scheduled report distribution is available as an admin/reporting feature. | |
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KPIs & Metrics Tracking Trackers for SLAs, placement, and claims performance indicators. |
Tracking of SLAs, KPIs, and performance metrics included in solution overview. | |
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Data Visualization Tools Built-in visualization for charts, graphs, and trends. |
Built-in visualization tools available for analytics and performance reporting. | |
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External BI Integration Interfaces with external business intelligence/analytics platforms. |
Connectors/API for integration with external BI platforms (e.g. PowerBI, Tableau) described. | |
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Average Report Generation Time Average time required to generate standard reports. |
No information available |
User Experience & Interface
(7 Yes /7 Known /10 Possible features)
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Intuitive User Interface Interface designed to minimize learning curve and errors. |
Product is marketed as providing an intuitive UI for brokers. | |
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Multi-Language Support System available in multiple major languages. |
Multi-language support mentioned for global client base. | |
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Accessibility Features Supports accessibility standards (e.g., WCAG) for users with disabilities. |
No information available | |
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Personalized User Settings Allows users to customize views, notifications, and preferences. |
User-level personalization of notifications and preferences is configurable in profile settings. | |
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Responsive Design Optimized for desktops, tablets, and smartphones. |
Responsive design for mobile, tablet, and desktop usage is stated as standard. | |
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Onboarding and Tutorials Guided learning and self-help resources built into the platform. |
Onboarding resources, learning center, and guided setup available. | |
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Bulk Actions Enables users to perform actions on multiple items at once. |
Bulk actions for document and workflow operations included as efficiency features. | |
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Search and Filter Capabilities Advanced search, sorting, and filtering of transactions. |
Advanced search and filtering available on all major data entities. | |
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Session Timeout User session expires automatically after a period of inactivity. |
No information available | |
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User Load Capacity Maximum number of active users supported. |
No information available |
Integration & Extensibility
(7 Yes /7 Known /10 Possible features)
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Standard Integration Connectors Pre-built interfaces for popular insurance/reinsurance systems (e.g., policy admin, claims systems). |
Standard connectors for policy admin and reinsurance systems are integrated. | |
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Webhooks Support System can communicate via webhooks for real-time updates with third-party platforms. |
Webhook support enabling event-driven updates is documented in technical API guide. | |
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Customizable Data Mapping Allows matching of platform data fields with external systems’ data models. |
Custom data mapping for integrations is supported to enable field-level correspondence. | |
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Plugin/Extension Framework Capability to add new features/modules via plugins or APIs. |
Plugin and extension framework is referenced for adding client-specific features. | |
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Event Logging / Audit API APIs for extracting event logs and audit trails by external systems. |
APIs enable extraction of audit and event logs for compliance and reporting. | |
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Integration Setup Time Average time required to set up a new system integration. |
No information available | |
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Supported Integration Endpoints Number of different types of integration end-points supported. |
No information available | |
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Custom Scripting Support Allows custom scripts to be run pre- or post-data transfer. |
No information available | |
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Sandbox/Test Environments Availability of non-production environments for integration testing. |
Sandbox/test environments are offered for safe integration/deployment. | |
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Integration Error Handling Advanced tooling for error notification and remediation in integrations. |
Integration error detection and notification supported in integration dashboard. |
Performance & Scalability
(6 Yes /6 Known /10 Possible features)
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High Availability System is designed for >99.9% uptime. |
99.9%+ uptime guaranteed by SLAs according to customer info pack. | |
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Load Balancing System uses load balancing to ensure stable performance under variable loads. |
Distributed architecture implements load balancing for performance reliability. | |
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Auto-scaling Automatic scaling of compute resources for high load events. |
Auto-scaling in cloud-based infrastructure is described for high load periods. | |
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System Throughput Maximum number of transactions processed per minute under peak load. |
No information available | |
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Peak User Support Maximum number of concurrent users supported during peak hours. |
No information available | |
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Average System Response Time Mean time for system to respond to user requests. |
No information available | |
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Scheduled Downtime Average scheduled system maintenance downtime per year. |
No information available | |
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Geographic Redundancy System infrastructure is distributed/geographically redundant. |
Geographically redundant hosting options described for disaster recovery. | |
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Performance Monitoring Tools Includes dashboard for tracking key performance and resource metrics. |
Performance monitoring dashboard offered covering key operational metrics. | |
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Automated Failover System automatically switches to backup if main component fails. |
Failover processes are described as automated in high availability documentation. |
Support & Maintenance
(9 Yes /9 Known /10 Possible features)
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24/7 Support Availability Access to support resources and staff at any time. |
24/7 support is described as part of enterprise support packages. | |
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Dedicated Account Manager Assigned single point of contact for major clients. |
Dedicated account managers referenced in customer service offerings. | |
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Online Ticketing System Allows users to submit and track support requests. |
Web-based online ticket submission and tracking system described in support materials. | |
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Response Time SLA Average first response time for critical issues. |
No information available | |
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User Community and Forum Collaborative space for users to ask and answer questions. |
User community forums, FAQs, and collaboration spaces accessible online. | |
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Regular System Updates Platform is updated with new features/security patches on a defined schedule. |
Regular platform updates including new features and patches indicated. | |
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Training Resources Comprehensive documentation, videos, and live training sessions provided. |
Comprehensive documentation and on-demand/live training sessions available. | |
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Change Management Process Structured process for rolling out platform changes. |
Defined change management process detailed in enterprise onboarding guide. | |
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Status Dashboard Live status dashboard for incidents and maintenance events. |
Clients can view live platform status and maintenance schedules in dashboard. | |
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Incident Reporting & RCA Formal reporting of incidents with root cause analysis. |
Incident reporting, ticketing and root cause analysis are implemented. |
Cost & Commercial Model
(9 Yes /9 Known /10 Possible features)
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Transparent Pricing All fees, charges, and potential extra costs are clearly disclosed. |
Transparent pricing structure and documentation referenced in commercial overviews. | |
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Flexible Licensing Choice between usage-based, seat-based, or enterprise licensing. |
Multiple licensing options available: per user, per transaction, per enterprise. | |
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Free Trial/POC Availability Option to access a free trial or proof of concept deployment. |
Free trial and pilot/proof of concept deployments can be arranged according to sales page. | |
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Volume Discounts Discounting for high transaction/user volumes. |
Volume discounts available for large accounts and high volume processing. | |
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Support & Maintenance Fees Clearly defined and fair fees for support and upgrades. |
Support and maintenance fees listed separately and clearly in contracts. | |
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Implementation/Setup Fees Fees for initial configuration and onboarding are disclosed. |
Implementation/setup fees and onboarding costs are disclosed up front. | |
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Contract Flexibility Ability to adapt contract terms to suit different client needs. |
Contracts are customizable to meet client procurement and risk requirements. | |
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Exit Cost Clarity Transparent process and costs for exit or migration to another system. |
Exit processes and costs are documented and reviewed in proposals/contracts. | |
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Billing Frequency Options Clients can select monthly, quarterly, or annual billing. |
Billing options (monthly, quarterly, annual) described in commercial models. | |
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Average Time to ROI Anticipated time to achieve positive return on investment post-implementation. |
No information available |
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