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Duck Creek Suite from Duck Creek Technologies
An integrated framework allowing insurers to design, build, and manage products collaboratively. It features configurable dashboards, seamless integration with third-party systems, and rapid deployment capabilities.
More about Duck Creek Technologies
Product analysis by function
Collaborative Design Platforms for Product Development
Tools that facilitate collaboration among product developers, actuaries, underwriters, and other stakeholders throughout the product development process.
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User Collaboration & Communication
(4 Yes /4 Known /15 Possible features)
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Real-Time Chat Enables instant messaging between users for prompt collaboration. |
Duck Creek Suite supports real-time collaboration via commenting, notifications, and discussions as part of its collaborative framework as described in its documentation. | |
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Discussion Threads Organize conversations around specific topics, items, or documents. |
Discussion threads are supported for product build and approval processes as part of its collaborative approach. | |
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Video Conferencing Integration Connects with video meeting tools (e.g., Zoom, Teams) directly from the platform. |
No information available | |
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Mentions/Tagging Allows users to mention/tag others to get their attention in discussions or comments. |
Mentions/tagging is offered in the collaboration modules for user notifications; stated in product literature. | |
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Commenting & Inline Feedback Users can provide contextual comments or feedback directly on documents or designs. |
Supports inline comments and feedback directly on product documents and insurance artifacts. | |
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Shared Whiteboards Interactive virtual whiteboards for brainstorming and visualization. |
No information available | |
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Notification Center Central hub for alerts about updates, mentions, or tasks requiring attention. |
. | No information available |
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Activity Feed View recent actions and changes across the platform. |
. | No information available |
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File Sharing Ability to share and attach files securely within the platform. |
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Calendar Integration Sync with team calendars or display meeting schedules within the tool. |
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Presence Indicators Shows which team members are online or actively working. |
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Mobile Collaboration Support Users can collaborate via mobile apps or responsive web versions. |
. | No information available |
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Customizable Notifications Users can adjust which events or updates trigger notifications. |
. | No information available |
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Multi-language Support Platform available in multiple languages for global teams. |
. | No information available |
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User Presence Duration Tracks average duration users are actively engaged (per session). |
. | No information available |
Document & Knowledge Management
(8 Yes /8 Known /15 Possible features)
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Document Version Control Tracks changes and maintains history of document revisions. |
Tracks document version history and supports rollbacks, facilitating audit and compliance. | |
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Access Control Set granular permissions for viewing, editing, or deleting documents. |
Access controls are noted for document security and user/group level permissions. | |
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Document Approval Workflow Automated routing of documents for review and approval. |
Offers automated routing for document review/approval; part of workflow management. | |
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Knowledge Base/Repository Centralized location for policies, FAQs, and reference materials. |
Centralized documentation storage and knowledgebase for insurance product reference. | |
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Searchable Metadata Users can search documents by tags, keywords, or metadata. |
Extensive use of metadata and full-text search is a foundational feature per documentation. | |
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Document Templates Reusable templates for common insurance product documentation. |
. | No information available |
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Audit Trail Complete log of all document and data access or modifications. |
Comprehensive audit trail for all user and data/document actions is standard for compliance. | |
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Secure Cloud Storage Documents are stored securely with redundancy in the cloud. |
Provides secure cloud storage, supports major cloud providers with redundancy. | |
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Document Export Options Ability to export documents in various formats (PDF, DOCX, etc.). |
Exports documents to PDF, DOCX, other; highlighted as part of file management suite. | |
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Bulk Upload/Download Supports uploading or downloading multiple files at once. |
. | No information available |
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Document Retention Policies Policy-driven rules to archive or purge documents after specific periods. |
. | No information available |
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E-signature Integration Supports digital signatures for formal approvals. |
. | No information available |
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Simultaneous Editing Multiple users can edit a document at the same time. |
. | No information available |
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Automated Backups Regular backup of documents is handled automatically. |
. | No information available |
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Maximum File Size Supported Largest document file size that can be uploaded per item. |
. | No information available |
Workflow & Process Management
(5 Yes /5 Known /15 Possible features)
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Custom Workflow Builder Design and implement custom workflows tailored to the organization. |
Duck Creek Suite allows creation of custom product and process workflows as part of insurance product lifecycle management. | |
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Process Visualization View product development as interactive flowcharts or Kanban boards. |
User-configurable dashboards and Kanban-like boards for process visualization are featured per Duck Creek product brochures. | |
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Task Assignment Tasks can be assigned to specific users or teams. |
Team members can assign tasks for product releases and regulatory steps, per suite documentation. | |
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Task Dependencies Define sequential or conditional task relationships. |
. | No information available |
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Role-Based Task Views Customize task visibility based on user role. |
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Approval Gates Enforce staged approvals for critical workflow steps. |
. | No information available |
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Progress Tracking Monitor completion status of tasks and workflows in real-time. |
Real-time progress bars and status indicators on tasks and workflows are a suite feature. | |
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Deadline & SLA Monitoring Set deadlines and monitor compliance with turnaround times. |
Tasks and deadlines, with SLA monitoring, supported in workflows, as shown in suite capabilities. | |
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Automated Reminders System-generated reminders for pending tasks or steps. |
. | No information available |
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Bulk Task Updates Update multiple tasks at once for efficiency. |
. | No information available |
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Workflow Templates Pre-built workflow templates for common insurance processes. |
. | No information available |
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Integration with Project Management Tools Connect with Jira, Asana, or other external PM systems. |
. | No information available |
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Custom Fields Ability to define and track custom attributes for tasks or steps. |
. | No information available |
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Workflow Performance Metrics Average time to completion for workflows. |
. | No information available |
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Maximum Simultaneous Projects Supported Highest number of projects that can be tracked at once. |
. | No information available |
Integration & Interoperability
(4 Yes /4 Known /15 Possible features)
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API Availability Access to open APIs for custom integrations. |
Open APIs are available for integration with external services and systems. | |
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Pre-built Connectors Ready-to-use integrations with popular insurance tools. |
Suite offers pre-built connectors for rating engines and core insurance systems. | |
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Data Import/Export Flexibility Import/export data in various formats (CSV, XML, XLSX, JSON). |
. | No information available |
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Single Sign-On (SSO) Integration with enterprise authentication platforms. |
Enterprise authentication integrations including SSO are detailed in integration docs. | |
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Webhook Support Trigger external events based on platform actions. |
. | No information available |
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Custom Integration Support Professional services or tools for building bespoke integrations. |
Duck Creek has Service/Professional Services for custom/bespoke integrations. | |
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ERP/CRM Integration Seamless data exchange with core business systems. |
. | No information available |
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Actuarial Software Integration Connect with actuarial modeling platforms (e.g., Prophet, MoSes). |
. | No information available |
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Document Management System (DMS) Integration Link to existing DMS platforms for file management. |
. | No information available |
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Data Mapping Tools Assist in aligning fields across integrated applications. |
. | No information available |
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Support for Custom Web Services Consume or expose SOAP/REST web services. |
. | No information available |
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Integration Latency Average time for data to sync between systems. |
. | No information available |
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Maximum Concurrent Integrations Number of integration endpoints that can be active at once. |
. | No information available |
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Integration Failure Alerts Immediate notifications on failed data transfers. |
. | No information available |
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Sandbox/Test Environment Safe environment for integration testing without affecting production. |
. | No information available |
Security & Compliance
(4 Yes /4 Known /15 Possible features)
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End-to-End Encryption All data is encrypted in transit and at rest. |
End-to-end encryption in transit and at rest, listed under security features. | |
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Role-Based Access Control (RBAC) Permissions assigned based on user roles and responsibilities. |
Role-based access for data/documents is a security pillar for Duck Creek Suite. | |
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Multi-factor Authentication (MFA) Adds a second verification step for user logins. |
MFA is listed in suite security/IT documentation for login. | |
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Single Sign-On (SSO) Support Integration with enterprise identity providers for login. |
. | No information available |
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Data Residency Options Choose geographic region for data storage to meet regulations. |
. | No information available |
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Audit Trail & Logging Comprehensive logs of user activity and data access. |
. | No information available |
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Compliance Certifications Compliance with standards such as ISO 27001, SOC 2, etc. |
Holds compliance certifications for data security (SOC 2/ISO 27001 according to vendor). | |
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Automatic Session Timeout Closes inactive sessions after set period of inactivity. |
. | No information available |
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Data Loss Prevention Mechanisms to prevent and alert on unauthorized data exports. |
. | No information available |
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Vulnerability Scanning Automatic scans for security holes or threats. |
. | No information available |
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Incident Response Process Predefined steps to respond to breaches or incidents. |
. | No information available |
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User Access Review Frequency How often user permissions are reviewed and updated. |
. | No information available |
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Encryption Key Management Controls for how encryption keys are generated, stored, and rotated. |
. | No information available |
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Granular Sharing Controls Ability to limit access to subsets of data/documents. |
. | No information available |
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Security Patch Update Frequency Interval at which software updates and patches are applied. |
. | No information available |
Product Modeling & Prototyping
(5 Yes /5 Known /15 Possible features)
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Visual Product Builder Drag-and-drop interface to construct insurance product models. |
Has a visual/dynamic product definition and configuration module (Product Studio tool) allowing drag-and-drop builds. | |
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Business Rule Engine Define, manage, and test rules for product eligibility, pricing, etc. |
Business logic/rule configuration is core to Duck Creek for insurance products. | |
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Product Variants Support Create and compare multiple versions of insurance product designs. |
. | No information available |
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Simulation & Scenario Testing Test and visualize product outcomes under different conditions. |
Scenario simulation/testing for insurance product performance available in the suite. | |
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Spreadsheet Import/Export Use spreadsheets to upload/download product parameters. |
Spreadsheets can be used for product data import/export per user documentation. | |
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Template Library Access pre-built templates for common insurance products. |
. | No information available |
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Compliance Rule Checker Automatic validation of new products against regulatory frameworks. |
. | No information available |
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Real-Time Calculation Engine On-the-fly calculations as parameters are adjusted. |
Actuarial calculations and real-time changes reflected in product definitions; mentioned in actuarial modules. | |
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Integration with Actuarial Models Direct connection to actuarial projection systems. |
. | No information available |
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Drag-and-Drop Workflow Design Visualize and adjust process flows for the product lifecycle. |
. | No information available |
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Parameter Versioning Track different sets of assumptions or business rules. |
. | No information available |
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Export Product Prototype to PDF One-click export of prototypes in a presentable format. |
. | No information available |
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Review & Comment on Prototypes Stakeholders can annotate or provide inline feedback on product models. |
. | No information available |
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Maximum Product Complexity Supported Number of parameters or rules handled per product. |
. | No information available |
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Time to Create New Product Blueprint Average time to prototype a new product from scratch. |
. | No information available |
Analytics & Reporting
(3 Yes /3 Known /15 Possible features)
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Custom Report Builder Users can build reports on fields important to their teams. |
Drag-and-drop analytics/report builder and exportable dashboards are core reporting features. | |
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Pre-built Dashboard Templates Access dashboards for standard KPIs and metrics. |
Pre-built dashboard templates are ubiquitous for insurance KPIs according to UI screenshots. | |
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Drill-down Analytics Click into summary metrics for deeper data insights. |
. | No information available |
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Automated Reporting Schedule Reports can be sent out automatically on a set schedule. |
. | No information available |
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Export Reports Download reports in various formats (CSV, PDF, XLSX). |
Exporting reports (e.g., PDFs, Excel) is noted as an analytics capability. | |
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Snapshot & Historical Tracking Track changes to products, documents, and processes over time. |
. | No information available |
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Anomaly Detection AI assists in identifying irregularities or risks in the product design. |
. | No information available |
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User Activity Metrics Reports on team engagement and usage statistics. |
. | No information available |
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Product Simulation Outcomes Reporting on model/simulation test results. |
. | No information available |
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Product Launch Readiness Score Aggregated score for how âreadyâ a product is for go-live. |
. | No information available |
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Report Generation Speed Average time to generate a typical analytic report. |
. | No information available |
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Saved Report Capacity Maximum number of custom reports that can be stored. |
. | No information available |
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Data Refresh Frequency How often analytics dashboards are updated with new data. |
. | No information available |
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Data Visualization Library Collection of graphs/charts available (bar, pie, Gantt, etc.). |
. | No information available |
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Sharing & Subscription Controls Ability to share analytics with colleagues or subscribe to updates. |
. | No information available |
Usability & User Experience
(6 Yes /6 Known /15 Possible features)
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Role-based Dashboards Customized home screens for different types of users (actuaries, underwriters, etc.). |
Dashboards are role-based, providing custom views for actuaries, product managers, etc. | |
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Onboarding & Training Tools Guided tours, help documentation, and tutorials for quicker adoption. |
Onboarding and guided training are explicitly offered to Duck Creek Suite customers. | |
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Drag-and-Drop Customization Personalize layouts and modules without coding. |
Layout and form engines provide drag-and-drop customization for dashboards and modules. | |
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Accessibility Options Complies with accessibility standards (WCAG), ensures usability by people with disabilities. |
. | No information available |
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Responsive Design UX adapts gracefully to tablet and smartphone screens. |
The platform is designed responsively for use on web and tablets. | |
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Dark Mode Support Theme option for low-light environments. |
. | No information available |
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User Feedback Mechanism Allows users to submit product improvement suggestions. |
. | No information available |
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Custom Terminology Supports organization-specific or region-specific terms. |
. | No information available |
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Cross-browser Compatibility Works on all major web browsers. |
Supports major browsers as required for enterprise deployment and validated in system requirements. | |
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Quick Access Toolbar Favorite or frequently used features are one click away. |
. | No information available |
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Search Across Modules Global search bar indexes all relevant data. |
Unified/global search is a feature mentioned for cross-module data discovery. | |
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Real-time Autocomplete & Suggestions System predicts relevant objects or options as users type. |
. | No information available |
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Field-level Help Instant tooltips and context help for form inputs. |
. | No information available |
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Number of Supported Languages Languages available in the user interface. |
. | No information available |
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Average Task Completion Time Time required to complete a common workflow task. |
. | No information available |
Stakeholder Engagement & Transparency
(3 Yes /3 Known /15 Possible features)
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External Stakeholder Access Ability to grant limited and secure access to external partners. |
Portal supports secure access for external partners such as brokers or regulators. | |
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Change Notification System Alerts for stakeholders when important updates or changes occur. |
Stakeholder notification system for updates and releases is described as part of communications tools. | |
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Decision Log Chronological, searchable record of key decisions and their rationales. |
. | No information available |
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Regulatory Submission Package Generator Automated compilation of documentation required for regulatory review. |
Suite compiles and exports regulatory submission packages for product filings. | |
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Stakeholder Voting & Polls Mechanism for stakeholders to express preferences and feedback. |
. | No information available |
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Visibility Controls by Group Tailor content or workflow visibility for specific groups. |
. | No information available |
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Deadline & Milestone Notifications Keep all parties aware of upcoming deadlines and milestones. |
. | No information available |
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Review & Approval Tracking Monitor who has reviewed and approved documents or tasks. |
. | No information available |
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Public vs. Private Channels Support open (team-wide) or restricted (invite-only) communications. |
. | No information available |
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Regulatory Change Alerts Notifications when new rules or requirements impact a product. |
. | No information available |
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Feedback Collection Forms Collect structured information from stakeholders. |
. | No information available |
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Real-Time Progress Visualization Share dashboards that show high-level product/project status. |
. | No information available |
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Stakeholder Engagement Score Quantifies how involved different groups are in the process. |
. | No information available |
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External Reviewer Limit Maximum number of external participants supported. |
. | No information available |
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Average Feedback Turnaround Time Mean time from request to response from stakeholders. |
. | No information available |
Automation & Efficiency
(4 Yes /4 Known /15 Possible features)
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Automated Task Assignment Tasks automatically routed to available or most qualified users. |
Automated assignment engine available for workflow/rule-driven routing of tasks. | |
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Automated Document Generation System creates product specifications and other docs from templates. |
Generates contracts, product specs, and other documents from templates. | |
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Bulk Operations Batch processing of items (e.g., approve, edit, delete). |
Bulk batch operations are supported in multiple product and document management interfaces. | |
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Workflow Automation Rules Trigger actions or transitions based on specific criteria. |
. | No information available |
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Notifications Rules Engine Set triggers for automated notifications and escalations. |
. | No information available |
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Automated Data Validation Checks data integrity and completeness on input. |
. | No information available |
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Intelligent Recommendations AI suggests actions, assignments, or next steps based on historical usage. |
. | No information available |
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Scheduled Data Imports/Exports Automate recurring data sync tasks. |
. | No information available |
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Task Recurrence Support for recurring or cyclical tasks. |
. | No information available |
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Automated Reminders/Escalations Follow up with overdue tasks or approvals automatically. |
. | No information available |
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Template-driven Product Setup Quickly instantiate new products from rule-driven templates. |
. | No information available |
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Auto-Completion Suggestions Predictive text or form auto-fill for efficiency. |
. | No information available |
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API-driven Automation Leverage system APIs for external automation scripts or workflows. |
API-driven automation is supported with well-documented REST and event integrations. | |
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Time Saved Per Automation Average hours saved per process automated. |
. | No information available |
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Automation Success Rate Percentage of automated processes that complete successfully. |
. | No information available |
Support, Scalability & Maintenance
(5 Yes /5 Known /15 Possible features)
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24/7 Customer Support Round-the-clock access to vendor helpdesk or technical support. |
24/7 global support model is listed by Duck Creek for its enterprise SaaS suite. | |
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In-app Help & Chatbots Instant self-service help available through context-aware chat. |
. | No information available |
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User Community Forums Access to forums for sharing best practices and troubleshooting. |
Community forums and knowledge base exist for user and developer support. | |
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Dedicated Account Manager Named resource who understands and manages your account. |
. | No information available |
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Service Level Agreements (SLAs) Guaranteed response and resolution times for support tickets. |
. | No information available |
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Multi-Tenant Architecture Supports multiple independent business units on one platform. |
. | No information available |
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Custom Branding Ability to white-label the platform with company-specific logos/colors. |
Custom branding/white-labeling available for large carriers' deployments. | |
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Regular Feature Updates Platform is enhanced with new features on a predictable schedule. |
Regular new feature releases are advertised as part of Duck Creekâs SaaS roadmap. | |
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Up-time SLA Service availability guarantee (target up-time percentage). |
. | No information available |
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Disaster Recovery Plan Comprehensive approach for failover and recovery. |
Comprehensive disaster recovery and business continuity plans are core requirements for insurance SaaS; documentation available. | |
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High Availability Configuration Options for redundancy and uninterrupted service. |
. | No information available |
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Capacity Scaling Limits Maximum number of concurrent users or data volume supported. |
. | No information available |
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Upgrade Path Clarity Documentation and process for managing platform upgrades. |
. | No information available |
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Support Ticket Response Time Average time vendors take to respond to support tickets. |
. | No information available |
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Onboarding Support Guided setup and training for new customers or users. |
. | No information available |
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