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SAP for Insurance from SAP
A comprehensive set of solutions for the insurance industry, including policy management, claims management, and customer engagement, with analytics and reporting functionalities designed for effective decision-making.
Product analysis by function
Policy Administration Systems for Policy Administration
Core platforms that manage the entire policy lifecycle from quotation through issuance, endorsements, renewals, and termination. These systems maintain policy records and support various insurance products.
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Policy Lifecycle Management
(12 Yes /12 Known /14 Possible features)
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Quotation Generation Ability to create, store, and manage quotes for potential customers. |
SAP for Insurance's documentation confirms robust quotation management as part of its core Policy Lifecycle Management capabilities. | |
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Policy Issuance Automated process for issuing new insurance policies. |
SAP advertises straight-through processing and highly automated policy issuance workflows. | |
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Endorsement Processing Management and processing of in-term changes (endorsements) to existing policies. |
Endorsement processing, including midterm changes, is a documented function of SAP for Insurance policy module. | |
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Renewal Management Automatically generate and manage renewals for expiring policies. |
Automatic renewal management is promoted as reducing manual work and ensuring continuity. | |
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Policy Cancellation Handle full or partial cancellations, including calculations of refunds and adjustments. |
SAP for Insurance includes automated and manual policy cancellation functionality. | |
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Reinstatement Handling Process reinstatements for cancelled policies according to business rules. |
Reinstatement of cancelled policies is handled based on business rules configurable in SAP Insurance modules. | |
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Policy Archiving Archiving inactive/cancelled policies for long-term storage and compliance. |
Long-term policy archiving and lifecycle management is part of the compliance and audit trail capabilities of SAP for Insurance. | |
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Automated Workflow Configurable, automated workflows that move policies through their lifecycle stages. |
Configurable, automated workflows are a foundation of SAP for Insurance's policy admin. | |
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Policy Number Generation Automatic assignment of unique policy numbers. |
Unique policy number assignment is standard in the SAP Policy Management suite. | |
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Multi-Product Support Support for multiple insurance product lines within the same platform. |
Support for multiple lines (product types) is a key differentiator of SAP for Insurance. | |
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Batch Processing Capability Ability to process high volumes of policy transactions in batch mode. |
No information available | |
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Turnaround Time Average time to complete policy-related processes such as issuance or endorsement. |
No information available | |
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Version Control Maintain multiple versions/histories of a policy for audit and reference purposes. |
Version control/audit log on policy records is present; SAP emphasizes regulatory audit support. | |
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Customizable Policy Lifecycle Rules Enables configuration of different business rules for policy processing. |
SAP provides extensive business rule configuration for the policy lifecycle. |
Data Management & Integration
(11 Yes /11 Known /13 Possible features)
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Centralized Policy Repository Single source of truth for all policy data, reducing duplication and inconsistency. |
Centralized, master-repository-style storage of policy data is fundamental to SAP's data model. | |
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Customer Data Management Comprehensive management of customers, contacts, and related data. |
Customer data and contact history management are central to SAP's insurance CRM offering. | |
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Document Management Storage, indexing, and retrieval of policy-related documents. |
SAP for Insurance supports policy/claims document management, including indexing, uploading, and secure retrieval. | |
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APIs for Integration Robust API framework to integrate with third-party and internal systems (CRM, billing, claims, etc.). |
APIs are available for integration with a wide range of third-party and SAP applications. | |
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Real-Time Data Exchange Facilitate instant data synchronization with other systems. |
SAP supports real-time data integration via APIs, supporting instant sync between different business modules. | |
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Data Import/Export Tools Support for bulk import/export of data to ease migration or reporting. |
Bulk import/export tools are standard for SAP, facilitating data migration and reporting. | |
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Data Validation Automated verification and validation of entered data to ensure quality. |
Embedded, configurable data validation at field and business rule layers. | |
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Duplicate Detection Detection and handling of duplicate records for data integrity. |
Duplicate detection for customer and policy records is part of SAP master data management tooling. | |
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Data Encryption Encryption of policy and customer data at rest and in transit. |
Data encryption in transit and at rest is a requirement for SAP in regulated verticals. | |
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Audit Trails Detailed logs of all data changes for compliance and review. |
Detailed audit trails are a foundation of SAP compliance support. | |
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Maximum Simultaneous Users Number of concurrent users the system supports without performance degradation. |
No information available | |
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Backup Frequency Frequency of automated backups to safeguard data. |
No information available | |
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Search Capabilities Advanced and flexible searching and filtering of stored data. |
Advanced search/filter tools described in SAP Insurance materials. |
User Interface & Usability
(11 Yes /11 Known /12 Possible features)
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Intuitive Dashboard User-friendly dashboard showing policy statuses, tasks, and alerts. |
Intuitive dashboarding, including Fiori UX, is a SAP selling point. | |
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Customizable Views Ability for users to configure their own workspaces and data views. |
SAP Fiori enables user-level customizable views. | |
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Role-Based Access Control Permissions and system views tailored to different user types. |
Role-based access control is central to SAP security architecture. | |
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Mobile Accessibility System accessible and usable on mobile devices. |
SAP UIs are designed to be responsive and mobile-accessible (via Fiori). | |
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Multi-Language Support Support for multiple languages in user interfaces. |
SAP platform is multi-language, with support for localized content. | |
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Accessibility Compliance Compliance with accessibility standards (e.g., WCAG 2.1). |
SAP UI/UX guidelines focus on accessibility compliance (including WCAG). | |
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Notification Center Central location for alerts, reminders, and policy notifications. |
Alerts, reminders, and notifications are included in SAP Insurance's workflow tools. | |
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Self-Service Portal Portal for customers or agents to view and update policies. |
SAP supports self-service portals for customers, brokers, and agents. | |
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Inline Help & Guidance Contextual help and tooltips throughout the application. |
Help and guidance are embedded within SAP applications (in-app help, tooltips). | |
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Average Page Load Time Speed of loading user interface pages. |
No information available | |
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Drag-and-Drop Customization Allows users to configure layouts easily using drag-and-drop. |
SAP's UI customization framework includes drag-and-drop capabilities. | |
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Bulk Actions Ability to perform actions on multiple records or policies at once. |
Bulk actions are included in SAP's batch and workflow management features. |
Product & Rate Configuration
(9 Yes /9 Known /11 Possible features)
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Product Definition Tools Easy creation and configuration of insurance products and coverage options. |
Product definition/configuration tools documented in SAP Insurance product literature. | |
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Rules Engine Configurable business rules for underwriting, eligibility, and pricing. |
Rules engine for product configuration, underwriting, and rating present in SAP for Insurance. | |
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Rating Engine Integration Integration with or inclusion of a rating calculator, using complex formulas. |
SAP rating engine is included, supporting integration with custom logic. | |
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Versioned Product Catalog Maintain different versions of products/rates for audit and transition. |
Product/rate catalog versioning is part of SAP's audit and compliance tools. | |
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Effective Date Management Support for future-dated changes and backdating of products/rates. |
Effective date management with future- and back-dated changes supported. | |
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Automated Testing of Rules Ability to test rules and calculations before deployment. |
Automated testing and sandboxes for rule evaluation featured in SAP's configuration workflows. | |
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Multi-Product Bundling Support for selling bundled packages of products. |
Multi-product bundling is supported for cross-sell, as per SAP Insurance solution overviews. | |
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Bulk Update Tools Capabilities for mass updating products or rates. |
Bulk update tools are part of SAP's mass maintenance suite. | |
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Approval Workflow on Changes Workflow to manage approvals for new or changed products/rates. |
Workflow-driven approval for product changes is highlighted in SAP for Insurance documentation. | |
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Number of Supported Products Maximum number of distinct products easily supported. |
No information available | |
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Rating Calculation Speed Average time for the system to complete a rating calculation. |
No information available |
Billing & Payments
(9 Yes /9 Known /11 Possible features)
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Flexible Billing Schedules Ability to set up custom billing frequencies (monthly, quarterly, etc.). |
Flexible/customizable billing schedules are supported by SAP Financial Services Billing. | |
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Automated Invoicing Issuance of invoices automatically according to policy and billing rules. |
SAP Insurance offers automated invoicing processes tied to policy and billing rules. | |
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Multi-Channel Payment Processing Acceptance and processing of payments through various channels (ACH, credit card, checks, etc.). |
Multi-channel payment acceptance (ACH, credit, check) documented in SAP billing integration guides. | |
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Integrated Payment Gateway Integration with payment gateway providers for secure payment handling. |
Integrated payment gateway options available through SAP's partner network. | |
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Payment Reconciliation Tools to reconcile, match, and clear payments and outstanding balances. |
Reconciliation modules available in SAP's financial subledgers and Insurance collections. | |
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Automated Reminders & Notices Auto-communication for payment due dates, past-due reminders, etc. |
Automated reminders and notices handled via SAP workflow and outbound communications. | |
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Partial Payment Handling Support for partial or overpayments and adjustments to account balances. |
Partial payment application and adjustments supported in SAP Financial Services Collections and Disbursements. | |
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Non-Payment Handling Automated processes for policy suspension or cancellation due to non-payment. |
Non-payment workflows for suspension and cancellation are standard in SAP billing/cancellation logic. | |
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Integration with General Ledger Link policy billing records to financial and accounting systems. |
Integration with general ledger is a core principle of SAP system architecture. | |
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Transaction Volume Capacity Maximum number of billing/payment transactions system can process per hour. |
No information available | |
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Refund Processing Time Average time to process policyholder refunds. |
No information available |
Claims Integration & Support
(6 Yes /6 Known /8 Possible features)
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Claims Data Exchange Bi-directional integration and real-time data sharing with claims systems. |
Bi-directional integration with claims systems provided in SAP for Insurance end-to-end processes. | |
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Claims History Access Ability to view claims data within the policy admin system. |
SAP for Insurance provides access to historical and current claims from within the policy admin console. | |
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Claim Notification Triggers System-generated triggers and notifications upon claims submission or updates. |
Claim notifications are part of SAP's workflow engine. | |
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Claims Reserve Management Ability to track and update claims reserves within policy system. |
Claims reserve management supported through insurance data model and claims management functions. | |
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Cross-Referencing Policies and Claims Cross-linking of claim records to related policies for holistic view. |
Policy-claim cross-referencing is a standard SAP Insurance feature. | |
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Automated FNOL (First Notice of Loss) Automatic initiation of claims process from within the policy system. |
SAP automates FNOL as part of its claims workflow solutions. | |
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Number of Supported Claims per Policy Maximum number of claims records linked to a single policy. |
No information available | |
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Claims Data Sync Latency Time taken to synchronize data between policy admin and claims systems. |
No information available |
Compliance & Regulatory Support
(6 Yes /6 Known /8 Possible features)
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Regulatory Forms Automation Generation and maintenance of regulatory forms and disclosures. |
Automated regulatory forms/disclosure management is a listed feature for SAP for Insurance. | |
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Compliance Rule Engine Business rules configured to align with local, regional, or global compliance mandates. |
Configurable compliance rules engine embedded in SAP policy workflows. | |
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Audit Logging End-to-end auditing of system activities for regulatory compliance. |
SAP's auditing mechanisms are a staple for compliance-driven insurers. | |
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Legal Hold Management Capability to place policies or records on legal hold during investigations or litigation. |
Legal hold and record management available due to advanced archiving and compliance tools. | |
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Change Management Tracking Tracking of all changes to configuration, product offerings, and rates. |
SAP logs all configuration and product/rate changes for auditability. | |
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Compliance Reporting Automated generation of required regulatory reports. |
Automated compliance reporting integral to SAP's regulatory support. | |
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Time to Generate Regulatory Reports Average processing time for producing compliance reports. |
No information available | |
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Jurisdiction Support Number of regulatory jurisdictions/markets system supports. |
No information available |
Security & Authentication
(7 Yes /7 Known /8 Possible features)
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Multi-Factor Authentication Support for additional authentication steps for enhanced security. |
Multi-factor authentication available via SAP security options. | |
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Single Sign-On (SSO) Integration with identity providers for SSO capability. |
Single sign-on available via SAP's support for SAML, OAuth and major IdPs. | |
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Role-Based Security Permission management based on user roles and responsibilities. |
Role-based security and permission assignment standard across SAP applications. | |
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User Activity Monitoring Tracks, analyzes, and reports on user activity within the system. |
User activity monitoring enabled via SAP's audit and analytics modules. | |
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Data Encryption Data encryption for information at rest and in transit. |
Data encryption both at rest and in transit is a core component of SAP's security design. | |
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Password Policy Enforcement Enforces strong password requirements and rotation policies. |
Password policy enforcement available through SAP user management modules. | |
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Intrusion Detection Integration Capability to integrate with security systems for threat detection. |
SAP integrates with security and SIEM tools for intrusion detection and event management. | |
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Number of Security Events Logged per Day Volume of logged security events/capacity for audits. |
No information available |
Reporting & Analytics
(8 Yes /8 Known /9 Possible features)
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Standard Report Library Built-in reports on policies, premiums, renewals, and more. |
Standard report libraries (policies, premiums, etc.) are included in SAP Insurance Analytics. | |
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Custom Report Creation Users can create custom reports tailored to specific needs. |
Custom (user-defined) report creation widely supported in SAP BI/Analytics layers. | |
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Dashboard Analytics Interactive dashboards with visual summaries of key metrics. |
Interactive dashboards (visual analytics) are provided via SAP Analytics Cloud and Fiori. | |
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Real-Time Reporting Generate reports on live transactional data. |
Real-time reporting capability provided by in-memory HANA database support. | |
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Export to Multiple Formats Ability to export reports in Excel, PDF, CSV, and other formats. |
Export to Excel, PDF, and CSV described as basic feature in SAP reports. | |
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Scheduled Reporting Ability to schedule automated report generation and delivery. |
SAP reports can be scheduled for periodic delivery. | |
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Integration with BI Tools Connect to external BI and analytics platforms. |
SAP BI/Analytics connects to external BI tools (Tableau, Power BI, etc.). | |
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Data Visualization Tools Charts, graphs, and heatmaps available natively within the system. |
Native data visualizations supported in SAP Analytics/Fiori. | |
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Data Query Performance Average response time for large data queries. |
No information available |
Scalability & Performance
(5 Yes /5 Known /9 Possible features)
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Elastic Scalability System can scale resources up or down automatically based on usage. |
Elastic scalability proven possible through SAP's cloud infrastructure and HANA database. | |
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Cloud-Native Support Designed for cloud deployment and auto-scaling. |
SAP for Insurance is available as a cloud-native offering. | |
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Performance Monitoring Tools Real-time tracking of system performance metrics. |
Performance monitoring available in SAP applications to track usage and performance. | |
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Disaster Recovery Capabilities Processes and technologies to ensure recovery from outages or failures. |
Disaster recovery and high availability are architectural design mandates for SAP deployments. | |
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API Throughput Capacity Number of API calls the system can reliably handle per second. |
No information available | |
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Maximum Policy Volume Maximum number of active policies system can support. |
No information available | |
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Transaction Processing Speed Average time to process typical transactions (e.g., new policy issuance). |
No information available | |
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Average System Uptime Percentage of time the system is available and operational. |
No information available | |
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Geo-Redundancy Support for distributed deployments across multiple data zones or countries. |
SAP supports geo-redundancy for regulatory and resiliency reasons. |
Ecosystem & Partner Integration
(6 Yes /6 Known /8 Possible features)
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Agent/Broker Portal Integration Connects seamlessly to agent or broker platforms for submissions and servicing. |
Agent and broker portals can be integrated and are part of multi-channel customer management. | |
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Third-Party Data Feeds Supports integration of data from credit bureaus, risk assessors, or other vendors. |
SAP integrates with external data providers (credit, risk assessment) via standard adapters. | |
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Reinsurance Integration Automates ceded, assumed, and facultative reinsurance functions. |
Reinsurance integration is supported natively by SAP for Insurance. | |
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Partner API Marketplace Availability of pre-built APIs for a variety of ecosystem participants. |
Availability of various partner APIs and connectors through the SAP ecosystem. | |
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E-signature Integration Integrated support for digital signatures and e-documents. |
SAP supports digital signature workflows via e-signature providers (e.g. DocuSign) integrations. | |
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Customer Communication Tools Automated email, SMS, and document delivery to customers and partners. |
Automated communications—email, SMS—are standard for customer/partner notification. | |
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Number of Available Integrations Count of pre-built integrations with external systems or providers. |
No information available | |
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Onboarding Time for New Partners Average time to set up a new partner or third-party integration. |
No information available |
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