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JPMorgan Custody Services from J.P. Morgan
Provides a comprehensive range of custody services including asset safeguarding, settlement of trades, and supporting regulatory compliance.
Product analysis by function
Custody Management Systems for Operations
Solutions for safekeeping client assets, processing corporate actions, managing dividends and interest payments, and tracking securities positions.
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Account Management
(12 Yes /12 Known /12 Possible features)
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Multi-currency Support Ability to manage accounts in various currencies. |
JPMorgan Custody Services supports global operations and multi-currency accounts as indicated in their product literature and service documentation. | |
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Sub-account Structure Enables creation and tracking of multiple sub-accounts under a primary account. |
The platform supports creation and management of multiple sub-accounts, commonly required for institutional and wealth clients. | |
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Account Tiering Supports account segmentation for different service or compliance levels. |
JPMorgan offers account tiering and segmentation for differentiated service and compliance management for their custody clients. | |
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Automated Account Opening Provides automated workflows for new account onboarding. |
Service includes onboarding automation for institutional clients; referenced in their onboarding workflow documentation. | |
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Client Data Validation System automatically checks and validates client data during account onboarding. |
JPMorgan uses automated data validation tools during client onboarding, supporting KYC requirements and regulatory standards. | |
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Account Status Tracking Tracks status (active, closed, suspended) for each account. |
Custody clients and service teams can view and track account status (active, closed, suspended) in real time through JPMorgan’s client portals. | |
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Bulk Account Management Ability to perform mass actions on multiple accounts, such as updates or closures. |
Bulk actions and batch account management are supported for corporate actions, statement generation, and account closures. | |
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Document Management Stores and manages supporting documents for each account. |
JPMorgan’s custody platforms include robust document management systems for account and regulatory documentation. | |
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Automated KYC Checks Performs automated Know Your Customer (KYC) checks during onboarding and periodically. |
Offers automated KYC and periodic due diligence checks, as part of core compliance controls. | |
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Account Hierarchy Visualization Visualizes parent-child relationships between related accounts. |
JPMorgan provides account hierarchy and relationship visualization, supporting complex entity structures typical in asset servicing. | |
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Account Data Encryption Ensures that all sensitive account data is encrypted at rest and in transit. |
Data security is central: all client and account data is encrypted at rest and in transit, meeting industry standards. | |
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Custom Account Fields Allows addition of custom data fields for specific business requirements. |
JPMorgan platforms allow addition of custom fields in support of bespoke client/regulatory needs. |
Asset and Position Management
(12 Yes /12 Known /12 Possible features)
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Real-time Position Tracking Monitors all positions (securities, cash, etc.) in real-time. |
Real-time monitoring of positions (cash and securities) is standard on the JPMorgan custody client web portals. | |
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Holdings Reconciliation Supports matching and reconciling of positions with external sources. |
The system reconciles holdings to external custodians and counterparties, supporting position accuracy. | |
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Corporate Actions Processing Automated handling of corporate actions like dividends, mergers, splits, etc. |
Handles dividends, splits, mergers, and other corporate actions through extensive automation. | |
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Multi-Asset Class Support Supports custody and management of various asset classes (equities, fixed income, derivatives, etc.). |
Supports multiple asset classes including equities, fixed income, alternative assets and derivatives. | |
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Asset Transfer Management Facilitates transfers of assets in and out of custody, including DVP/RVP. |
Provides support for DVP/RVP and full asset movement controls for both inbound and outbound transfers. | |
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Automated Valuations Systematically values client assets at specified intervals. |
Automated valuation cycles for client portfolios, supporting daily, weekly, or monthly schedules. | |
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Historical Position Reporting Ability to report historical positions as of particular dates. |
Reporting module includes historical reports as of client-requested dates. | |
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Position Limits Monitoring Monitors client and firm-level position limits with alerting. |
Position limit monitoring and alerts are available at both account and firm-wide levels. | |
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Missing/Break Reporting Identifies and reports on missing or broken position records. |
System includes tools for identifying and reporting missing or broken position records. | |
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Asset Classification Classifies assets by custom attributes and standardized taxonomies. |
Supports asset classification using both standard taxonomies (e.g., GICS) and custom attributes. | |
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Physical Security Custody Supports tracking and safekeeping of physical securities/certificates. |
Physical security custody is supported for eligible markets, as per global asset coverage statements. | |
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Automated Fee Calculation Calculates and posts custody/holding fees based on positions. |
Custody fee calculation is automated and posted based on position data. |
Transaction Processing
(10 Yes /10 Known /12 Possible features)
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Trade Capture Automated integration with trade execution platforms to ingest trade data. |
Integrated trade capture with market execution platforms (e.g., SWIFT, FIX, proprietary feeds). | |
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Straight Through Processing (STP) Supports end-to-end automation of transaction lifecycle without manual intervention. |
End-to-end automation of transaction lifecycle is core to the platform’s STP workflow. | |
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Exception Management Identifies and manages failed or unusual transactions for review. |
Exception management services are included to highlight, track, and resolve failed transactions. | |
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Transaction Audit Trail Maintains a comprehensive log of actions and changes for all transactions. |
Product maintains a full audit trail/log for all transaction operations. | |
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Batch Processing Speed Number of transactions the system can process in a batch per hour. |
No information available | |
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Multistep Approval Workflows Supports customizable, multi-level approval processes. |
Supports multi-level, configurable approval workflows for large instruction and transaction requests. | |
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Backdating/Forward Dating Allows users to process transactions with effective dates in the past or future. |
System allows for both backdating and forward dating of transactions under control policy. | |
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Reference Data Integration Automated enrichment and validation of transaction data using external reference data. |
JPMorgan utilizes reference data feeds for transaction enrichment and validation. | |
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Reversal Handling Automated tools for reversing/correcting erroneous transactions. |
Reversal and correction tools for erroneous transactions are described in the platform admin guides. | |
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Settlement Status Monitoring Tracks settlement progress for each transaction. |
Client and operations can track transaction settlement in real time through the platform. | |
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Transaction Fees Calculation Calculates transaction-specific fees and charges. |
The system calculates and posts transaction-related fees as part of its core capabilities. | |
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Transaction Types Supported Number of different transaction types (buy, sell, transfer, etc.) supported. |
No information available |
Reconciliation and Reporting
(10 Yes /10 Known /12 Possible features)
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Automated Bank Reconciliation Matches system transactions against bank statements automatically. |
Automated bank reconciliation is standard for cash accounts and settlement processes. | |
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Custodian Broker Reconciliation Automated reconciliation with counterparties and brokers. |
Automated broker and custodian reconciliation capabilities are included in the service. | |
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Customizable Report Templates Allows users to create custom report layouts and templates. |
Customizable report templates are available for clients and internal teams. | |
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Regulatory Report Generation Generates compliance reports for relevant jurisdictions. |
Regulatory reporting generation covering multiple jurisdictions (FATCA, CRS, etc.) is offered. | |
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End of Day (EOD) Reporting Time Time taken to generate full EOD reports after market close. |
No information available | |
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Exception Reporting Highlights discrepancies and breaks in transactions or positions. |
Exception/break reporting for both transactions and position-level discrepancies is included. | |
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Scheduled and On-Demand Reports Enables both periodic scheduled reports and ad-hoc on-demand generation. |
Both scheduled and ad-hoc on-demand reports are available in the reporting suite. | |
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Data Export Formats Supported Number of common export formats (CSV, PDF, XML, etc.) available. |
No information available | |
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User Access to Reports Granular controls for who can access specific reports. |
Granular, user and role-based access controls are a core feature of the reporting platform. | |
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Multi-language Support Can produce reports in different languages for international clients. |
Multi-language reporting support is available as part of JPMorgan’s global service model. | |
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Audit Reporting Maintains a log of changes to reports and reconciliations. |
Audit reporting of reconciliation and reporting changes is standard for regulatory/compliance reasons. | |
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Aging of Reconciliation Breaks Tracks and reports how long reconciliation breaks have remained unresolved. |
System tracks the aging of reconciliation breaks and provides management dashboards. |
Compliance and Regulatory
(10 Yes /10 Known /11 Possible features)
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AML Screening Integrated anti-money laundering checks on accounts and transactions. |
Integrated AML screening is part of the onboarding and transaction review processes. | |
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Sanctions and Watchlist Screening Automated screening against updated sanctions lists and watchlists. |
Automated watchlist and sanctions screening is performed on clients and related parties. | |
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Automated Regulatory Filings Generates and files regulatory documents automatically where possible. |
Automated filings for regulatory requirements offered in several markets (e.g., FATCA/CRS). | |
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GDPR/Privacy Compliance Tools Features to support compliance with global data privacy requirements. |
Tools to support GDPR and other privacy frameworks are available for cross-border data requirements. | |
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Electronic Signatures Support Ability to store and validate digital or electronic signatures for compliance. |
Platform supports e-signatures for documentation and compliance workflows. | |
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Audit Logging and History Comprehensive logs of user activity and system changes. |
Audit logs for all user and system activity are maintained for compliance. | |
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Configurable Compliance Checklists Customizable checklists to enforce firm or jurisdictional policies. |
Configurable compliance checklists are available for internal review and workflow enforcement. | |
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Regulatory Rule Updates Frequency How often system regulatory rules are updated for global compliance. |
No information available | |
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Sensitive Data Masking Prevents unauthorized viewing of sensitive client data. |
Sensitive data masking and role-based access protections are implemented to prevent unauthorized access. | |
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Real-Time Compliance Alerts Notifies users of compliance breaches or suspicious activity immediately. |
Real-time compliance alerts notify operational teams of suspicious or non-compliant events. | |
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Pre-Trade/Pre-Instruction Compliance Checks Ensures all trades/instructions are compliant before execution. |
Pre-trade/instruction compliance checks are enforced at multiple workflow stages. |
Client Interaction and Communication
(8 Yes /8 Known /10 Possible features)
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Secure Client Portal Provides clients with a secure, web-based access to their holdings and reports. |
JPMorgan offers a secure web-based portal for client access to holdings, reports, and instructions. | |
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Client Notifications and Alerts Automated notifications for key events, transactions, or issues. |
Automated client notifications for trades, settlements, and reconciliation results are supported. | |
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Statement Generation Automatic creation and distribution of periodic client statements. |
Client statements are generated and distributed periodically through the platform. | |
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Customizable Dashboard Widgets Clients can personalize their portal dashboards with relevant widgets. |
Portals include customizable dashboard widgets so clients can tailor their views. | |
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Chat and Messaging Integration Built-in secure communication between clients and operations teams. |
No information available | |
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Online Instruction Submission Clients can submit instructions (transfers, asset movements) online. |
Clients can submit requests and instructions (e.g., asset moves) online. | |
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Real-Time Balance Updates Clients receive immediate updates to their balances following transactions. |
Account balances and positions update in real-time post-transaction. | |
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Multi-Channel Communications Supports email, SMS, and in-app notifications. |
Supports multi-channel communications for client notifications, including email and portal-based messages. | |
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Document Upload and Download Clients can securely send/receive documents via the portal. |
Portal supports document upload/download with secure access. | |
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Feedback Collection Tools Gather client feedback on service quality and portal usability. |
No information available |
Security and Access Control
(9 Yes /9 Known /10 Possible features)
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Role-Based Access Control (RBAC) User access and permissions are governed by role assignments. |
All access and permissions managed through role-based access controls (RBAC). | |
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Multi-factor Authentication System requires two or more authentication methods for access. |
Multi-factor authentication is a standard security requirement for both clients and operations users. | |
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Single Sign-On (SSO) Support Allows access with single sign-on credentials integrated with enterprise systems. |
Supports SSO integration with enterprise authentication systems. | |
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User Session Timeout Set duration after which inactive sessions log out automatically. |
No information available | |
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Permission Auditing Tracks and reports on changes to user permissions. |
Permission and access changes are audit-logged and reportable as part of compliance controls. | |
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Data Encryption In-Transit Ensures all data transmitted over networks is encrypted. |
All network data is encrypted in transit according to industry best practices (TLS, etc.). | |
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Data Encryption At-Rest All stored data is encrypted on disk or database. |
Data is encrypted at rest on JPMorgan’s infrastructure. | |
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Intrusion Detection Monitors access attempts to detect and report intrusions. |
Active intrusion detection systems are in place to monitor and report unauthorized access attempts. | |
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IP Whitelisting/Blacklisting Restricts access to specific IP address ranges as needed. |
Supports IP whitelisting/blacklisting for controlling network access. | |
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User Activity Monitoring Logs user activity for audit and traceability. |
User activity is comprehensively logged for security, operations, and audit. |
Integration and Interoperability
(9 Yes /9 Known /10 Possible features)
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API Availability Provides application programming interfaces (REST, SOAP, etc.) for third-party integrations. |
APIs (including REST and SWIFT messaging APIs) are available for clients and integration partners. | |
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File Format Flexibility Ability to support various file formats (CSV, XML, JSON, etc.) for data exchange. |
JPMorgan supports a range of file formats for both data import and export. | |
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SWIFT Messaging Support Natively integrates with SWIFT for secure financial messaging. |
SWIFT messaging support is built in for trade and asset servicing. | |
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FIX Protocol Integration Supports Financial Information Exchange (FIX) protocol for trade and order data. |
Many JPMorgan integration solutions support the FIX protocol for trade data communication. | |
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Core Banking Integration Can connect to core banking systems for settlement and cash processing. |
Product is designed for integration with core banking systems, supporting cash and movement settlement. | |
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Market Data Feeds Ingests live or historical market data for price validation and reporting. |
Market data feeds (live and historical) are ingested for pricing, validation, and reporting. | |
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Data Warehouse/BI Integration Feeds consolidated data directly into enterprise BI and analytics platforms. |
Data warehouse and BI integration available for enterprise clients via consolidated platform feeds. | |
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Batch and Real-Time Data Exchange Supports both scheduled batch and real-time data synchronization. |
Supports both batch and real-time data synchronization for clients and partners. | |
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Integration Setup Time Estimated time to configure and enable a new integration. |
No information available | |
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Third-party Vendor Support Certified integrations with major market infrastructures and external providers. |
JPMorgan has a wide network of certified vendor and market infrastructure integrations. |
Scalability and Performance
(2 Yes /2 Known /9 Possible features)
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Concurrent User Capacity Maximum number of users who can actively use the system simultaneously. |
No information available | |
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Transaction Throughput Maximum number of transactions system can process per second. |
No information available | |
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Data Storage Capacity Total supported data volume without performance degradation. |
No information available | |
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Horizontal Scaling Support Can system expand capacity by adding new servers or cloud instances easily. |
Supports horizontal scaling for large corporate and institutional clients—JPMorgan operates on high-availability global infrastructure. | |
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Load Balancing Supports distribution of incoming activity across multiple servers. |
Uses load balancing across multiple data centers and cloud environments. | |
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Disaster Recovery RTO Recovery Time Objective: Maximum targeted duration to restore system after failure. |
No information available | |
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Disaster Recovery RPO Recovery Point Objective: Maximum data loss in case of disaster. |
No information available | |
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System Response Time Average time for system to respond to standard user actions. |
No information available | |
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Uptime Guarantee Guaranteed percentage of system availability. |
No information available |
User Experience and Usability
(6 Yes /6 Known /10 Possible features)
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Customizable User Interface System UI can be personalized to user or team preferences. |
No information available | |
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Multilingual Interface Supports displaying user interface in multiple languages. |
The user interface provides multilingual support for major languages, given JPMorgan’s global client base. | |
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Mobile Device Support Can be accessed and used efficiently from mobile or tablet devices. |
The custody portal and key functions are accessible and usable from mobile devices. | |
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Self-Service Help and Tutorials Includes built-in help, guides, and interactive tutorials for users. |
No information available | |
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Intuitive Navigation Organized menus and workflows for ease of movement through the system. |
Navigation and workflows are designed for institutional efficiency and usability. | |
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Accessibility Compliance Meets standards for accessibility (e.g., WCAG compliance). |
No information available | |
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Personalized Dashboards Each user can set up their own dashboard views. |
Personalized dashboards are supported to cater to different user needs. | |
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Notification Center Centralized area for all user messages and alerts. |
Notification center or centralized messaging for user alerts is available in the client portal. | |
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Drag-and-Drop Workflow Editors Users can visually customize workflows without programming. |
No information available | |
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Quick Search Functionality Global, fast search capability across accounts, transactions, and positions. |
Global quick search features allow searching across accounts and transactions. |
Support, Maintenance, and Vendor Services
(8 Yes /8 Known /10 Possible features)
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24/7 Technical Support Access to technical support staff at all times. |
24/7 technical support is part of the core service commitments for custody clients. | |
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User Training Programs Comprehensive onboarding and ongoing training for end-users. |
Extensive user training programs and onboarding services are described in documentation. | |
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Service Level Agreement (SLA) Contracted commitments to system uptime and issue resolution. |
Service Level Agreements are standard and documented as part of client onboarding and contracts. | |
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Release/Upgrade Frequency Number of software releases or upgrades per year. |
No information available | |
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Custom Feature Development Vendor provides support for developing additional custom functionalities. |
JPMorgan supports custom feature development for clients with specific operational needs. | |
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Issue Resolution Time Average time to resolve reported issues or bugs. |
No information available | |
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Dedicated Account Manager Assigned representative for ongoing relationship management. |
A dedicated account manager is assigned for each major custody client relationship. | |
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User Community and Forums Access to community forums and user groups. |
User forums and community access, including knowledge base, are provided to clients. | |
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Automated System Monitoring Vendor provides monitoring for system performance and outages. |
The system is proactively monitored for outages and performance issues by the vendor. | |
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Documentation Quality Comprehensive, searchable online documentation. |
Documentation is detailed and searchable, covering both operational and technical facets. |
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