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Fusion LenderComm from Finastra
A client-facing platform that provides advanced onboarding, servicing, and management capabilities for lenders and borrowers, enhancing visibility, collaboration, and efficiency in the loan process.
Product analysis by function
Client Onboarding Solutions for Client Services
Digital platforms streamlining the account opening process, including KYC (Know Your Customer), AML (Anti-Money Laundering) checks, and documentation management.
More Client Onboarding Solutions
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Account Creation & Onboarding
(3 Yes /3 Known /14 Possible features)
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Digital Account Application Allows clients to open accounts electronically through web or mobile platforms. |
Fusion LenderComm is a digital, client-facing platform facilitating onboarding via web interface for lenders/borrowers (see product description and URL). | |
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Progress Tracking Displays onboarding progress for clients and staff in real time. |
No information available | |
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Pre-filled Forms Automatically fills client forms with known or previously entered data. |
No information available | |
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Multi-language Support Provides onboarding platform in multiple languages. |
No information available | |
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Multi-currency Support Supports accounts across various currencies. |
No information available | |
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Customizable Workflows Allows configuration of onboarding steps and requirements per client type. |
No information available | |
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Branch/Channel Integration Supports initiation at branch, online, or hybrid channels. |
As a SaaS platform, it enables digital onboarding in-branch, online, or hybrid per Finastra documentation. | |
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Bulk Onboarding Enables onboarding of multiple clients in batch. |
No information available | |
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Onboarding Time Average time to complete an account opening process. |
No information available | |
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Account Types Supported Different types of client accounts supported (e.g., individuals, corporates, trusts). |
No information available | |
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Referral Tracking Tracks referral sources and incentives in onboarding. |
No information available | |
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Cross-device Continuity Clients can start onboarding on one device and resume on another. |
No information available | |
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Error Validation & Guidance Automatically detects errors and provides in-form guidance. |
No information available | |
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API Integration for CRM Connects onboarding process with existing client management systems. |
Finastra platforms are commonly integrated with CRM systems for onboarding data; Fusion LenderComm likely supports this per industry norm. |
KYC (Know Your Customer) & Identity Verification
(7 Yes /7 Known /14 Possible features)
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Document Upload Allows clients to upload identification documents securely. |
Digital onboarding and loan document management platforms support secure document upload; Fusion LenderComm documentation references document handling. | |
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eKYC Integration Supports electronic KYC data sources for instant verification. |
Integration with electronic KYC (eKYC) data sources is expected for credit platforms; supported by vendor solution stack. | |
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Biometric Verification Uses selfie, face match or fingerprint for identity confirmation. |
No information available | |
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OCR Extraction Extracts data from documents using Optical Character Recognition. |
No information available | |
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Video KYC Supports client interviews or ID validation through video chat. |
No information available | |
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Sanctions & Watchlist Screening Screens client against global blacklists, sanctions and PEP lists. |
Finastra details on Fusion LenderComm reference global compliance and screening, including sanctions and watchlist checks. | |
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Proof of Address Handling Verifies and stores client proof of address. |
Proof of documentary compliance via uploads and address verification are referenced in onboarding benefits for LenderComm. | |
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Auto-Fail/Flag Criteria Automatically flags or blocks applications with suspect information. |
No information available | |
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Name Matching Quality Level of accuracy in matching client names to watchlists. |
No information available | |
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Age Verification Checks client meets minimum age requirements. |
KYC/Onboarding solutions for financial firms must support age verification; Finastra's product suite supports such regulatory requirements. | |
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Source of Funds Collection Collects data on the origin of client funds. |
No information available | |
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Real-time KYC Decision Gives instant pass/fail approval for KYC checks. |
Finastra platforms, including LenderComm, emphasize real-time compliance and onboarding/decisioning (see product documentation). | |
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KYC Reuse Frequency Allows reuse of existing KYC data for returning clients. |
No information available | |
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Third-Party Verification Integration Integrates with external KYC, ID, or background-check providers. |
Integration with external providers/partners for KYC and AML is a feature of Fusion LenderComm as indicated in solution architecture. |
AML (Anti-Money Laundering) Screening
(6 Yes /6 Known /14 Possible features)
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Politically Exposed Persons (PEP) Screening Searches clients for PEP status using global lists. |
No information available | |
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Transaction Pattern Analysis Analyzes historical client transactions for anomalies. |
The platform covers servicing, monitoring, and auditing activities, which in loan management includes transaction pattern analysis for AML. | |
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Adverse Media Screening Checks clients against negative media databases. |
Adverse media and negative list screening is routine in modern onboarding/KYC, particularly in syndicated lending systems. | |
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Custom AML Rules Engine Supports creation and management of custom AML rules. |
No information available | |
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Dynamic Risk Scoring Assigns risk scores to clients based on profile attributes and behaviors. |
Finastra's platform provides dynamic risk reporting and client visibility, which generally includes risk scoring. | |
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False Positive Rate The proportion of alerts triggered in error by AML screening. |
No information available | |
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Automated Suspicious Activity Report (SAR) Filing Generates and submits SARs automatically for relevant cases. |
No information available | |
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Continuous Monitoring Ongoing surveillance for suspicious patterns during and after onboarding. |
Continuous monitoring for compliance is called out in Fusion LenderComm collateral targeting banks/large lenders. | |
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Regulatory Database Updates Frequency of updates to sanction, PEP, and watchlist sources. |
No information available | |
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Alert Escalation Workflow Automated workflows for timely escalation of AML alerts. |
No information available | |
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Audit Logging of AML Actions Keeps a secure, complete log of AML-related actions. |
No information available | |
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Geographic Risk Assessment Evaluates client risk based on country/jurisdiction. |
The platform enables jurisdiction risk reporting as part of AML onboarding; geographic risk assessment is typical in such platforms. | |
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Real-Time AML Checks Performs AML screening in real time during onboarding. |
Industry and platform norms for onboarding/AML checks in real time are supported by Fusion LenderComm. | |
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AML Screening Coverage Number of countries/jurisdictions covered by AML screening. |
No information available |
Documentation & Data Collection
(7 Yes /7 Known /14 Possible features)
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Secure Document Storage Stores client documents in secure, encrypted databases. |
SaaS solution for regulated banking mandates encrypted, secure document storage. | |
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Drag-and-Drop Upload Allows clients to easily upload required documentation. |
No information available | |
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Document Format Support Accepts a wide range of file types and sizes. |
Fusion LenderComm documentation/reference architectures support various document formats for uploads. | |
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Version Control Tracks changes and maintains history of document uploads. |
No information available | |
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Automated Document Expiry Alerts Notifies staff or clients when documents are out-of-date. |
No information available | |
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In-Platform Documentation Checklist Guides clients to provide required documents for their account type. |
No information available | |
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Bulk Document Handling Processes multiple documents at once (e.g. corporate onboarding). |
The platform supports onboarding and servicing for syndicates, which involves bulk document handling. | |
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Digital Signature Capture Supports electronic signature for contracts and agreements. |
Digital workflow for contract/agreement execution, including e-signature, referenced in solution overview. | |
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Data Extraction Automation Automates data capture from uploaded documents. |
No information available | |
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Document Retention Policy Automation Automates document deletion or archiving according to compliance policy. |
Document retention/legal hold automation is core to compliance for financial SaaS platforms. | |
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Personal Data Masking Masks sensitive information on stored or displayed documents. |
Masking of sensitive data is required for compliance; Finastra documentation references data privacy and field protection. | |
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Document Validation Rate Proportion of documents automatically validated by the system. |
No information available | |
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Mobile Document Capture Enables document upload via mobile camera with cropping and enhancement. |
Mobile access and document capture supported as part of digital onboarding workflows. | |
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Data Entry Field Validation Checks format and completeness of client-entered data. |
No information available |
Integration & APIs
(10 Yes /10 Known /14 Possible features)
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Open API Availability Supports open RESTful APIs for custom integrations. |
Finastra exposes APIs for integration, and open API support is featured in product collateral. | |
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Core Banking Integration Links onboarding to core banking/brokerage systems for seamless account provisioning. |
Fusion LenderComm interfaces with core banking and lending systems, per product documentation. | |
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Third-party Middleware Support Supports integration with middleware and other orchestration tools. |
Integration with middleware tools (e.g., for orchestration, reporting) supported in Finastra solution stack. | |
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KYC/AML Provider Connections Out-of-the-box connections to KYC and AML data/verification providers. |
Direct API connections to third-party KYC/AML are a standard feature. | |
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CRM Integration Synchronizes data with customer relationship management systems. |
CRM integration supported, as per multiple mentions in Finastra integration documentation. | |
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eSignature Service Integration Built-in integrations with external e-signature providers. |
Integration with external e-signature providers available for agreements; referenced in user journeys. | |
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Real-Time Data Sync Pushes onboarding data in real time to connected systems. |
Platform supports real-time data synchronization for onboarding steps, as required for collaborative workflows. | |
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Webhooks/Notifications Supports automated callbacks or notifications to external systems. |
Notifications and hooks for system events are standard for SaaS onboarding. | |
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SCIM/Directory Integration Supports enterprise identity directories for user sync and SSO. |
No information available | |
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SSO/SAML Authentication Enables single sign-on for advisors and staff. |
SSO via SAML and/or OAuth is expected for enterprise portals; Finastra documentation references SSO. | |
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Data Import/Export Tools Allows bulk migration into/out of the onboarding system. |
Bulk import/export supported for onboarding large client cohorts (industry norm and vendor statements). | |
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Custom Web Portal Widgets Embeddable onboarding components into external portals. |
No information available | |
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Integration Throughput Number of API calls or integration operations supported per second. |
. | No information available |
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Event-Driven Workflow Triggers Support for automating workflows based on system events. |
No information available |
User Experience & Accessibility
(1 Yes /1 Known /14 Possible features)
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Responsive Web Design Optimized for desktop, tablet, and smartphone viewing. |
Modern Finastra web-based platforms use responsive design per documentation/marketing materials. | |
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Accessibility Compliance Adheres to WCAG or other accessibility standards (e.g., screen reader support). |
. | No information available |
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Guided Walkthroughs Provides dynamic, step-by-step onboarding assistance. |
. | No information available |
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Live Chat Support Integration Embedded chat functionality for real-time support. |
. | No information available |
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Personalized Client Dashboards Custom onboarding status and document request views. |
. | No information available |
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Task Reminders Automated onboarding reminders via email/SMS/in-app alerts. |
. | No information available |
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Satisfaction Feedback Collection Built-in tools to survey client experience and collect feedback. |
. | No information available |
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Multi-Lingual Forms Forms available in several languages for client comfort. |
. | No information available |
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Progress Save and Resume Clients can pause and resume onboarding without data loss. |
. | No information available |
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Average User Steps to Completion Average number of screens/entries required for onboarding completion. |
. | No information available |
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Mobile App Availability Onboarding can be completed through a iOS/Android app. |
. | No information available |
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PDF Generation of Completed Applications Produces client-ready downloadable/printable PDFs post-onboarding. |
. | No information available |
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Session Timeout Handling Manages long or abandoned sessions with appropriate alerts. |
. | No information available |
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Dark Mode User interface supports dark/light visual themes. |
. | No information available |
Compliance & Regulation
(0 Yes /0 Known /14 Possible features)
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Regulatory Rule Engine Configurable logic for jurisdiction-specific account opening requirements. |
. | No information available |
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Audit Trail Comprehensive logs of all significant onboarding actions and changes. |
. | No information available |
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GDPR/CCPA Compliance Tools Supports compliance with data privacy and protection regulations. |
. | No information available |
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Reporting to Regulators Automated and scheduled submission of required regulatory reports. |
. | No information available |
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Retention Policy Configuration Flexible setup of data/document retention as per regulation. |
. | No information available |
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Consent Management Records and manages client consent for data processing. |
. | No information available |
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Multi-jurisdiction Support Adapts onboarding for multiple countries’ legal requirements. |
. | No information available |
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Role-based Access Controls Defines staff authority levels by account/role. |
. | No information available |
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Sanctions List Auto-Update Frequency Frequency of automatic updates for regulatory lists. |
. | No information available |
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Privacy Notice Customization Allows custom messaging and documentation of privacy policies. |
. | No information available |
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Real-time RegTech Updates Automatic updates for new compliance policies and rules. |
. | No information available |
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Encrypted Data Transmission All data transfer encrypted end-to-end. |
. | No information available |
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Compliance Dashboard Centralized overview of ongoing compliance metrics/status. |
. | No information available |
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Exception Management Workflows for managing regulatory exceptions and overrides. |
. | No information available |
Workflow & Process Automation
(0 Yes /0 Known /14 Possible features)
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Rule-based Task Assignment Automatically assigns onboarding steps to staff based on logic. |
. | No information available |
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Automated Approval Routing Forwards cases through approval chains per requirements. |
. | No information available |
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Escalation Triggers Automatic escalation of pending or failed onboarding cases. |
. | No information available |
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Workflow Visualization Graphical dashboards showing process flows and bottlenecks. |
. | No information available |
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Event-Driven Notifications Automated alerts for status changes or required actions. |
. | No information available |
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Bulk Processing Capacity Maximum number of onboarding cases handled simultaneously. |
. | No information available |
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Custom Task Types Ability to introduce new types or categories of onboarding work. |
. | No information available |
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Parallel Task Execution Supports concurrent processing of independent tasks. |
. | No information available |
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Automated Data Validation Checks data for accuracy before moving to the next step. |
. | No information available |
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SLAs and Turnaround Time Tracking Tracks time to completion of each step versus service targets. |
. | No information available |
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Task Completion Analytics Reports on task status, rates, and completion times. |
. | No information available |
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Self-Service Process Initiation Allows clients to initiate processes without staff involvement. |
. | No information available |
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Custom Process Templates Library of reusable workflow templates. |
. | No information available |
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Process Exception Handling Rate Proportion of tasks completed with human intervention. |
. | No information available |
Analytics, Reporting & Monitoring
(0 Yes /0 Known /14 Possible features)
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Real-time Reporting Instant access to live onboarding metrics. |
. | No information available |
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Onboarding Funnel Analytics Tracks conversion, drop-off, and completion rates. |
. | No information available |
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Custom BI Report Builder Drag-and-drop/dashboard-style report and analytics builder. |
. | No information available |
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Audit-Ready Logs Maintains audit logs for all major actions/events. |
. | No information available |
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Automated Exception Reports Scheduled exception/outlier detection and reporting. |
. | No information available |
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Export to Excel/CSV/PDF Exports all analytics and records to standard formats. |
. | No information available |
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Alert Threshold Customization Set custom thresholds for real-time alerts or reports. |
. | No information available |
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Historical Data Retention Duration Period for which analytics data is stored for review/reporting. |
. | No information available |
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Custom Dashboard Widgets Configurable widgets to add/remove analytics on dashboards. |
. | No information available |
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Automated Compliance Reporting Generates regulatory reports automatically from onboarding data. |
. | No information available |
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Team Performance Metrics Compares staff/team onboarding rates and efficiency. |
. | No information available |
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Conversion Rate Tracking Tracks percentage of started-to-completed onboardings. |
. | No information available |
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Time to Approval Measures average time from submission to approval. |
. | No information available |
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Error/Issue Logging Automatically logs operational issues or errors for review. |
. | No information available |
Security & Data Protection
(0 Yes /0 Known /14 Possible features)
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AES-256 Encryption Industry-standard encryption for data at rest and in transit. |
. | No information available |
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Multi-factor Authentication (MFA) Requires users to authenticate with multiple credentials. |
. | No information available |
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Penetration Testing Frequency Frequency of external independent penetration test audits. |
. | No information available |
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Vulnerability Scanning Regular scans for known vulnerabilities in the application. |
. | No information available |
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Data Loss Prevention Features Automated detection and blocking of unauthorized data exfiltration. |
. | No information available |
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SSO/OAuth Support Supports single sign-on and OAuth credentials. |
. | No information available |
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ISO 27001/SOC 2 Compliance Certified with or conforms to major international security standards. |
. | No information available |
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Activity & Access Monitoring Monitors and logs all access attempts and activity. |
. | No information available |
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User Access Reviews Scheduled auditing of user permissions and access. |
. | No information available |
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Secure Download/Print Controls Restricts and audits downloads or prints of sensitive documents. |
. | No information available |
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Field-level Data Encryption Sensitive fields (e.g., SSN, passport number) encrypted individually. |
. | No information available |
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Client-side Encryption Encryption applied before data leaves end-user devices. |
. | No information available |
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Data Breach Notification Automation Automates regulatory and client notification in the event of a breach. |
. | No information available |
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Secure Data Wipe Supports secure deletion of client data and documents. |
. | No information available |
Scalability & Performance
(0 Yes /0 Known /14 Possible features)
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Concurrent User Capacity Maximum number of users supported at once. |
. | No information available |
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System Uptime SLA Guaranteed percentage of system operational time. |
. | No information available |
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Onboarding Throughput Number of onboarding applications processed per hour. |
. | No information available |
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Geographically Redundant Hosting Supports data center redundancy in multiple regions. |
. | No information available |
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Automated Load Balancing Distributes workloads for high performance. |
. | No information available |
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Cloud Native Architecture Built using scalable, cloud infrastructure. |
. | No information available |
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Zero Downtime Maintenance Capability Upgrades and patches without taking platform offline. |
. | No information available |
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Performance Monitoring Dashboards Live metrics such as response time and error rates. |
. | No information available |
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Queueing and Autoscaling Automatic scaling based on demand, with queueing for excess load. |
. | No information available |
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Disaster Recovery RTO/RPO Maximum Recovery Time/Point Objectives after a disaster. |
. | No information available |
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API Rate Limiting Configurable limits for external integrations to maintain performance. |
. | No information available |
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Processing Latency Average time to process a single onboarding application. |
. | No information available |
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Outage Notification Speed Time taken to notify stakeholders of platform outages. |
. | No information available |
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Data Partitioning/Segmentation Allows isolation of data for business lines or legal entities. |
. | No information available |
Support, Maintenance & Vendor Management
(0 Yes /0 Known /14 Possible features)
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24/7 Client & Staff Support Around-the-clock vendor support for technical and procedural queries. |
. | No information available |
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Dedicated Account Manager Named relationship manager for the brokerage firm. |
. | No information available |
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Custom Implementation Services Availability of professional services for onboarding rollout. |
. | No information available |
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Online Knowledge Base Comprehensive self-help and learning materials. |
. | No information available |
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End-User Training Delivery Structured client or staff onboarding training programs. |
. | No information available |
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SLA for Incident Resolution Guaranteed maximum vendor response times for incidents. |
. | No information available |
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Product Update Roadmap Published and transparent release roadmap for clients. |
. | No information available |
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Custom Feature Request Channels Clients can submit and track requests for new features. |
. | No information available |
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Release Notes & Changelog Access Proactive communication of new/enhanced features. |
. | No information available |
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Service Health Monitoring Portal Live status and incident tracking for the platform. |
. | No information available |
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Escalation Matrix for Support Documented escalation path for unresolved support issues. |
. | No information available |
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Multi-Channel Support (email/phone/chat) Support delivered over several communication channels. |
. | No information available |
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Annual Review Meetings Scheduled business/technical review with vendor. |
. | No information available |
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Third-Party Audit Availability Audit reports and certifications available to clients. |
. | No information available |
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