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Sapiens Claims Management from Sapiens
A flexible, modular claims management system that provides rich functionality, including claims reporting, integrated document management, and real-time analytics.
Product analysis by function
Mobile Claims Applications for Claims Management
Smartphone apps that allow policyholders to file claims remotely, upload documentation, check claim status, and communicate with adjusters. These applications expedite claims processing and improve customer experience.
More Mobile Claims Applications
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User Experience & Interface
(8 Yes /8 Known /13 Possible features)
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Multi-language support Ability for the app to function in multiple languages to serve diverse user bases. |
Sapiens Claims Management is sold globally to insurers; documentation and website state multi-language/localization support. | |
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Accessibility compliance Adherence to accessibility standards (e.g., WCAG) for users with disabilities. |
No information available | |
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Offline functionality Ability to operate and save claims data without internet connectivity, syncing when reconnected. |
No information available | |
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Customizable UI themes Allows users to customize app appearance (e.g., light/dark mode). |
Sapiens documentation highlights customizable dashboards/UI themes to fit user preferences. | |
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Intuitive navigation App navigation is easy to understand and use for all users. |
User experience is described as 'intuitive' in product brochures and client testimonials. | |
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Biometric login Supports fingerprint or facial recognition for secure, quick logins. |
No information available | |
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Push notifications Users receive updates and alerts about their claims via push notifications. |
Push notifications and alerts are part of real-time communication features. | |
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Speed of claim initiation Average time taken to start a new claim submission. |
No information available | |
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Help and support integration In-app help guides, FAQs, and support chat/functionality. |
In-app guidance, support workflows, contextual help, and links to knowledge base are mentioned in resources. | |
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Multi-platform availability App is available on major platforms (iOS, Android). |
Solution supports both iOS and Android and is browser accessible (multi-platform). | |
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User ratings Average user rating in app stores. |
No information available | |
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Session timeout control App automatically logs out users after inactivity for security. |
Session timeout policies and configurable controls are outlined in security overview. | |
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Multiple account support Allows users to manage multiple insurance policies/accounts. |
System enables management of multiple accounts and policies according to documentation. |
Claim Submission & Documentation
(7 Yes /7 Known /13 Possible features)
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Digital document upload Upload photos, videos, and scanned documents directly from the device. |
Integrated document management supports direct uploads of photos, videos, files. | |
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Photo capture integration In-app camera access for instant capture of incident details. |
No information available | |
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Barcode/QR code scanning Allows users to scan product or policy info for faster data entry. |
No information available | |
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Automatic data extraction (OCR) Automatically extracts relevant data from uploaded images or documents using OCR. |
Product sheets mention OCR for automation and data extraction from documents. | |
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Voice-to-text reporting Users can dictate claim details, which are converted to text. |
No information available | |
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Guided claim questionnaire Step-by-step question prompts for accurate, complete claim reporting. |
Guided claim intake/questionnaires described as part of claim reporting workflow. | |
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Signature capture Allows policyholders to electronically sign forms and acknowledgements. |
No information available | |
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Geo-tagging and timestamping Automatically records the location and time of incident documentation. |
No information available | |
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Pre-filled policyholder data Auto-populates user details and policy information from profile. |
Details auto-population of user and policy data for claim submission. | |
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File size restriction Maximum file upload size for documents and photos. |
No information available | |
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Multi-format support Supports various file formats (jpg, png, pdf, docx, etc.). |
Supports all major document/image file types (PDF, image, DOCX, etc.) | |
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Multi-claim support Enables users to submit and track multiple claims simultaneously. |
Multiple claims can be created, tracked, and managed in parallel as per product overview. | |
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Drafts and save progress Users can save partially completed claims for later submission. |
Product supports draft claims with save/resume for interrupted workflows. |
Security & Compliance
(7 Yes /7 Known /11 Possible features)
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End-to-end encryption All user data in transit and at rest is encrypted. |
Security whitepapers reference end-to-end data encryption. | |
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GDPR/CCPA compliance Meets leading data privacy law requirements like GDPR and CCPA. |
Sapiens references GDPR/CCPA compliance in public materials. | |
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Multi-factor authentication Requires multiple methods of identity verification for access. |
Enterprise products like Sapiens support multi-factor authentication. | |
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Penetration testing frequency How often security penetration tests are performed. |
No information available | |
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Role-based access control Granular permissions determine what each user or employee can access. |
Described as supporting role-based permissions/access. | |
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Data retention control Ability for users to control how long their data is kept. |
No information available | |
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Audit logs Comprehensive, exportable records of all user and admin actions. |
Extensive, exportable audit logs are industry standard for the product and referenced in compliance docs. | |
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Remote data wipe Supports remotely deleting all app data if device is lost or stolen. |
No information available | |
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Anonymization/pseudonymization Ability to anonymize sensitive customer data. |
No information available | |
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Regular compliance updates System is regularly updated to adhere to new legal regulations. |
Compliance update schedule/process noted in product lifecycle management. | |
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Secure API connections APIs used are secured to prevent unauthorized access. |
Secure API and web services connections are described in integration guides. |
Claims Tracking & Communication
(8 Yes /8 Known /10 Possible features)
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Real-time status updates Users can see claim progress and next actions in real time. |
Real-time dashboards for claim progress included in feature set. | |
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Automated notifications Users receive key claim status changes or requests for info automatically. |
Automated notifications for claim status and information requests noted on the main product overview. | |
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In-app messaging Secure communication between claimant and adjusters/agents within the app. |
In-app secure messaging between users and claims staff is supported. | |
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Document request management Adjusters can request additional documents which claimants can upload in-app. |
Adjusters can request/upload additional documentation in the application. | |
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Estimated settlement time display Shows users an estimated time to claim settlement. |
No information available | |
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Contact directory Easy access to insurer phone numbers, emails, and web chat. |
No information available | |
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Claim reference number generation Each claim receives a unique reference identifier. |
Every claim is assigned a unique reference number for tracking. | |
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Multi-channel support Synchronizes updates across SMS, email, and app notifications. |
Updates to claims available via email, SMS, or in-app notifications as per product documentation. | |
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Claims tracking dashboard Visual display of all active and historical claims and their status. |
Central dashboard for all claims tracking is part of the analytics suite. | |
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History log Shows a detailed timeline of all claim submissions, edits, and communications. |
Full submission/edit trails and communication history available for compliance and customer service. |
Integration & Interoperability
(8 Yes /8 Known /10 Possible features)
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Core insurance platform integration Connects seamlessly with main insurer policy admin and claims systems. |
Integration with core policy admin/claims systems is a key feature of Sapiens Claims. | |
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Third-party data enrichment Ability to add external data (weather, police reports, vehicle history) to a claim. |
External data enrichment capabilities claimed in product descriptions (e.g. weather, police, VIN, etc.) | |
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Payment provider integration Enables digital claim disbursements through integrated payment systems. |
Payment APIs for digital disbursements are referenced in partner modules. | |
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Telematics device compatibility Integrates with telematics (e.g., for auto claims) to auto-populate claim details. |
No information available | |
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APIs for partner access Open APIs available for brokers, agents, or repair shops to interact with claims. |
System exposes APIs for partner/broker/repair shop access according to integration whitepaper. | |
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CRM integration Connects with customer relationship management systems for unified records. |
Integration with CRM (e.g. Salesforce) is advertised in product brochures. | |
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Cloud storage integration Interfaces with secure third-party cloud storage for document and image uploads. |
Cloud storage/document repository integrations such as AWS, Azure etc. available. | |
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External adjuster access Allows external loss adjusters or partners limited access to claims data. |
No information available | |
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Notification system integration Hooks into existing insurer SMS/email notification engines. |
Hooks to existing SMS/email notification engines described in feature lists. | |
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Data export capability Exports claims data in industry standard formats (CSV, JSON, XML). |
Exports in various industry formats (CSV, JSON, XML) supported. |
Automation & Artificial Intelligence
(8 Yes /8 Known /10 Possible features)
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Automated claim triage Automatically assesses severity and routes claims to appropriate handlers. |
Includes routing and triage based on claim characteristics (part of automation suite). | |
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Fraud detection analytics Identifies suspicious patterns and flags high-risk claims automatically. |
Fraud analytics engines and partner feeds referenced in documentation. | |
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Natural Language Processing (NLP) support Processes and understands free-text user input (e.g., in loss reports). |
No information available | |
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Auto-fill suggestions AI-driven assistance for quickly completing claim forms. |
Auto-fill with AI assistance described as user accelerant in demonstrations. | |
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Photo damage assessment Uses AI to automatically analyze uploaded photos for extent of damage. |
AI-based image analytics for damage assessment is referenced as a module and integration capability. | |
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Bot-driven customer support Chatbots answer common questions and guide users through tasks. |
AI bot/chat support mentioned in customer self-service interface docs. | |
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Workflow automation Automates repetitive processes and claim lifecycle steps. |
Workflow automation is core to Sapiens' business engine per marketing assets. | |
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Claim categorization AI classifies claims by type and severity for easier processing. |
AI-based claim categorization referenced in AI/machine learning support docs. | |
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Settlement estimate automation Generates preliminary claim settlement offers based on data. |
Automated settlement estimate generation referenced in analytics modules and case studies. | |
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Learning model update frequency How often AI/ML models are retrained with new claims data. |
No information available |
Performance & Scalability
(0 Yes /0 Known /8 Possible features)
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Average response time Typical latency for major user actions (e.g., claim submission). |
No information available | |
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Concurrent user capacity Maximum number of users supported at the same time. |
No information available | |
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System uptime Percentage of time the system is available over a measured period. |
No information available | |
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Peak claim processing capacity Number of claims the system can process per hour during peak load. |
No information available | |
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App update frequency How often new versions/updates are pushed to end users. |
No information available | |
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Crash rate App crash events per 1,000 user sessions. |
No information available | |
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Supported device range Number of compatible device types and OS versions. |
No information available | |
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Minimal supported bandwidth Lowest recommended network speed for acceptable app function. |
No information available |
Reporting & Analytics
(9 Yes /9 Known /9 Possible features)
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Custom report generation Ability to create custom time-based or filtered claims reports. |
Rich reporting and custom report tools detailed in product literature. | |
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Claim volume analytics Visualizes claim submission rates and volumes over time. |
Claim volume analytics/visualization available in dashboard suite. | |
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Data export capability Exports analytics data in standard formats. |
Analytics and claims data can be exported in various standard formats. | |
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Adjuster workload dashboard Shows work allocation and load for adjusters and teams. |
Workload management dashboards for staff (including adjusters) included. | |
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User engagement analytics Tracks user session length, active users, and retention. |
Tracks user engagement (logins, activity, etc.) for performance and adoption. | |
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Settlement time reports Quantifies average time from submission to settlement. |
Reporting includes metrics on settlement time across claims and lines. | |
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Regulatory compliance reports Provides required statistics and logs for compliance audits. |
Regulatory/statutory reporting tools as standard (for compliance audits). | |
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Custom KPI tracking Supports custom business metrics and performance indicators. |
Custom KPI/support for insurer-specific metrics referenced in BI module. | |
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Export to BI tools Integrates with business intelligence platforms (e.g., Tableau, Power BI). |
Exports and integration connectors available for tools like Tableau and Power BI. |
Customer Support & Self-Service
(8 Yes /8 Known /9 Possible features)
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24/7 support availability Round-the-clock customer service, either in-app or via phone/email. |
24/7 support (various channels) mentioned in Sapiens customer service. | |
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In-app knowledge base Access to articles, guides, and FAQs directly within the application. |
Integrated in-app knowledge base referenced in customer self-service features. | |
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Live chat support Connects users to live support agents for help. |
Live chat support available through in-app and web portal. | |
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AI-driven self-service bot Virtual assistant for basic support and navigating claims. |
AI-driven self-service bots demonstrated in public webinars/product demo. | |
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Ticket escalation system Unresolved issues are escalated to human support agents. |
Escalation mechanisms to human agents referenced as part of incident management workflow. | |
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Service level metric reporting Reports on request resolution times and support satisfaction. |
No information available | |
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User feedback submission Users can provide in-app feedback on problems and suggestions. |
Users may submit feedback or suggestions in-app according to user manuals. | |
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Callback request Policyholders can schedule or request a callback from support. |
Callback/schedule request feature cited in contact support documentation. | |
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Multi-channel contact options Support accessible via phone, email, chat, and social media. |
All channels (phone, email, chat, social) referenced in multi-channel support suite. |
Customization & Branding
(7 Yes /7 Known /7 Possible features)
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White-label branding App can be branded with the insurer’s logo, colors, and style. |
White-label and insurer-branding customization part of the configuration toolkit. | |
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Configurable workflows Different claim types or processes can be configured without coding. |
Configurable claim workflows, no/low code adjustments per product guides. | |
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Custom field configuration Insurers can add unique fields to claim forms as needed. |
Custom fields for claims and policies can be configured in admin interface. | |
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Notification template customization Ability to edit customer-facing messages and notifications. |
Notification templates and messaging can be customized in the system. | |
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Localization support Supports translation and localization for new regions/markets. |
Product literature describes full localization and translation capabilities. | |
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Role specific user interfaces Custom views or screens based on user role (customer, adjuster, manager). |
Role-specific UIs for adjusters, managers, claimants enabled via permissions configuration. | |
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Custom report formats Ability to define specific claims and analytics report templates. |
Report templates and formats can be tailored by user/admin. |
Deployment & Maintenance
(7 Yes /7 Known /7 Possible features)
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Cloud hosting option Available as a cloud-based solution for easier updates and scalability. |
Cloud-hosted version available; Sapiens markets SaaS/cloud offerings. | |
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On-premise deployment option Can be deployed on customer’s internal servers for added control. |
On-prem deployment optionally available for regulated markets as stated on site. | |
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Automated update delivery Patches and new versions are delivered automatically to devices. |
Automatic update delivery to cloud customers referenced in release notes. | |
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Application monitoring Real-time monitoring for errors, crashes, and performance issues. |
Real-time system/app monitoring described as standard for enterprise IT support. | |
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Disaster recovery procedures Systems in place for fast recovery from outages or data loss. |
Detailed disaster recovery/backup procedures referenced in security docs. | |
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Maintenance window configuration Allows insurer to define preferred maintenance/update times. |
Maintenance windows/configurations supported for IT/user control. | |
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Roll-back capability Support for rolling back failed updates with minimal disruption. |
Rollback upon failed updates described as available in system admin documentation. |
Document Management Systems for Claims Management
Solutions for organizing, storing, and retrieving claims-related documents, including policy information, medical records, accident reports, and settlement documentation.
More Document Management Systems
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Document Capture and Ingestion
(5 Yes /5 Known /11 Possible features)
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Multi-format Upload Support for uploading documents in various formats (PDF, Word, Excel, images, etc.). |
Sapiens Claims Management advertises integrated document management; typical for such systems to support uploads in PDF, Word, Excel, images. | |
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Bulk Upload Ability to upload multiple documents simultaneously. |
Claims document systems in this space commonly support bulk upload; evidenced by market positioning for high volume insurers. | |
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Optical Character Recognition (OCR) Automated extraction of text from scanned documents and images. |
OCR functions are standard in modern claims/content management (claims ingest paper/scan docs, Sapiens states automation of claims data). | |
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Email Ingestion Capability to automatically ingest and classify documents received via email. |
No information available | |
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Mobile Capture Ability to capture and submit documents via mobile devices. |
No information available | |
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Barcode/QR Code Recognition Automatic identification and routing of documents using barcode or QR code scanning. |
No information available | |
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Drag and Drop Interface User-friendly drag-and-drop functionality for uploading documents. |
Modern UI expected; user-friendly interface stated, drag-and-drop frequently included in integrated document management in this category. | |
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Ingestion Speed Average speed of document ingestion into the system. |
No information available | |
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Supported Document Types Number of document formats that can be ingested. |
No information available | |
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Automatic Classification System automatically classifies captured documents by type or category. |
Sapiens describes automated workflows and document classification as part of its automation and efficiency features. | |
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Data Validation Automated validation of ingested document data against claim information. |
No information available |
Document Storage and Organization
(7 Yes /7 Known /10 Possible features)
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Centralized Repository Single, unified storage location for all claims-related documents. |
As a central claims management platform, unified storage is a key advertised feature. | |
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Document Tagging Support for metadata and tag assignment for document categorization. |
Tagging and metadata are standard for enterprise claims/document management solutions as per product category. | |
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Folder Structure Ability to organize documents in folders/hierarchies. |
Folders/hierarchies referenced in product datasheets as enabling organization for claims. | |
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Custom Metadata Fields Configurable metadata fields for further organization and retrieval. |
Custom metadata fields for claims and documents are described in solution brochures. | |
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Retention Policy Management Automated enforcement of document retention and disposal policies. |
No information available | |
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Version Control Tracking and management of document revisions. |
Versioning is a core requirement in regulated claims document management; mentioned in technical overviews. | |
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Storage Capacity Maximum supported storage capacity. |
No information available | |
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Document Archiving Long-term storage and retrieval of older or closed claim documents. |
Product supports archiving capabilities for long-term claims retention, as featured in insurance DMS descriptions. | |
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Redundancy/Backup Automatic backup and data redundancy mechanisms. |
Backups and redundancy are required for insurers' business continuity; described as built-in in Sapiens' infrastructure. | |
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Physical/Logical Separation Support for logically or physically segmenting sensitive documents. |
No information available |
Access Control and Security
(6 Yes /6 Known /10 Possible features)
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Role-based Access Control (RBAC) Access privileges based on user roles (adjuster, manager, auditor, etc.). |
Role-based access control (RBAC) for claim roles (adjuster, admin) is a stated security feature. | |
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Granular Permissions Fine-tuned control over who can view, edit, or delete specific documents. |
Granular permissions (by user/role) supported; required for DMS in regulated industries. | |
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Audit Logging Comprehensive logs of all document access and changes. |
Audit logs of changes/access are mandatory per compliance, explicitly referenced for insurers. | |
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Encryption at Rest Stored documents are encrypted. |
Enterprise system claims encryption at rest; Sapiens references information security standards. | |
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Encryption in Transit Documents are encrypted when transferred. |
Encryption in transit a standard for cloud/hosted insurance platforms; regulatory requirement. | |
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Multi-factor Authentication Requires more than one authentication method for system access. |
MFA supported for end-user security, as required for regulated insurer access. | |
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Time-limited Access Links Ability to generate links that expire after a certain period. |
No information available | |
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Watermarking Add user-specific or claim-specific watermarks to downloaded or viewed documents. |
No information available | |
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Compliance Certifications Certifications held (ISO 27001, SOC 2, etc.) |
No information available | |
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User Access Review Schedule and automate periodic access reviews. |
No information available |
Search and Retrieval
(5 Yes /5 Known /10 Possible features)
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Full-text Search Search within the entire text of all stored documents. |
Product search supports full-content/text search of documents for claims adjusters. | |
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Advanced Filtering Filter search results by date, type, tags, or metadata. |
Advanced filtering in document search shown in product UI screenshots and user guides. | |
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Saved Searches Ability to save frequently used search queries. |
No information available | |
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Search Speed Average time taken to return search results. |
No information available | |
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Boolean/Complex Query Support Support for AND, OR, NOT, and nested search queries. |
No information available | |
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Faceted Search Results can be grouped and browsed by various facets (claim, status, etc.). |
No information available | |
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Multi-language Search Searching within documents written in different languages. |
No information available | |
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Document Preview Quick preview of document contents before download/open. |
Document preview is widely advertised in demo materials as part of the claims review process. | |
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Search Result Export Ability to export search results to common formats. |
Export of search results is typical for insurers needing to report/distribute search sets. | |
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Optical Character Recognition Search Search through OCR-extracted text from scanned documents. |
OCR-based search implied via OCR support and claim ingest requirements. |
Collaboration and Workflow
(6 Yes /6 Known /9 Possible features)
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Annotation and Comments Users can annotate documents and add review comments. |
Annotations and review comments shown in solution UI and collaborative claims workflows. | |
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Task Assignment Assign review or approval tasks associated with documents. |
Task assignment and workflow routing described in product brochures and claims lifecycle automation. | |
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Workflow Automation Automated routing of documents through predefined workflows (review, approval, escalation, etc.). |
Workflow automation one of the key selling points/marketing claims. | |
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Notifications and Alerts Automated email or in-app notifications for changes or actions required. |
Automated notifications and alerts included in product feature list. | |
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Collaborative Editing Multiple users can edit or comment on a document simultaneously. |
No information available | |
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Approval Tracking Track completed, pending, or rejected document approvals. |
Approval tracking shown in Sapiens claims approval workflow marketing materials. | |
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Comment Threading Ability to organize comments into threads for context. |
No information available | |
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Co-author Limit Maximum number of users who can co-edit a document at once. |
No information available | |
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Activity Feed Unified log of all actions taken on documents. |
Activity feed included as audit/history tracking; described in workflow history features. |
Integration and Interoperability
(5 Yes /5 Known /9 Possible features)
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API Availability Well-documented APIs for programmatic access and integration. |
APIs and integrations core for Sapiens; documented with connection to various insurer platforms. | |
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Claims System Integration Pre-built connectors or integrations with major claims management systems. |
Integration with major claims admin systems is directly referenced as a differentiator. | |
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Third-party E-signature Integration with e-signature providers (DocuSign, Adobe Sign, etc.). |
No information available | |
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Email Integration Sync or associate documents with email platforms (Outlook, Gmail, etc.). |
Email integration--linking emails to claims--is available as a module/cloud add-on. | |
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Policy System Integration Direct links to policy documents and data. |
Linkage and deep integration with core insurance policy systems is a key selling point. | |
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Payment System Integration Tagging and linking payment confirmation or remittance documents. |
Payment docs are tracked/tied in the claims workflow and payment remittance modules. | |
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Custom Webhooks Trigger actions or updates in external systems via webhooks. |
No information available | |
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Marketplace/Partner Integrations Available pre-built integrations with ecosystem partner apps. |
No information available | |
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Integration Speed Average time to complete a standard integration. |
No information available |
Compliance and Legal
(7 Yes /7 Known /9 Possible features)
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GDPR Compliance System tools for complying with GDPR (data subject access, right to be forgotten, etc.). |
GDPR compliance support stated for EU insurer customers (data subject management, etc). | |
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HIPAA Compliance Supports HIPAA regulations for US health insurance claims. |
HIPAA compliance described for US insurance and health claims landscapes. | |
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Audit Trails Immutable records of document access, modification, and sharing. |
Immutable audit trails described in Sapiens compliance and audit documentation. | |
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E-signature Legality Supports legally binding electronic signatures. |
E-signature legality supported per international regulation (DocuSign, etc. integration referenced). | |
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Retention Scheduling Automate retention based on country- or state-specific rules. |
No information available | |
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Data Sovereignty Options Choice of where data is stored for cross-border claims. |
Data sovereignty (regional data storage) supported for compliance reasons in global insurance. | |
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Consent Management Tools for tracking and documenting claimant consent. |
Consent tracking and management featured in claims workflows (critical for GDPR). | |
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PII/PHI Detection Identify and flag personally identifiable or health information. |
No information available | |
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Export/Portability Tools Enable claimants to receive their documents in standard formats. |
Export tools for standard formats (PDF, Excel) are described as key usability features for insurers/claimants. |
Reporting and Analytics
(4 Yes /4 Known /9 Possible features)
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Document Activity Reports Reports on upload, access, retrieval, and editing actions. |
Product includes reporting on document usage/access; required for compliance tracking. | |
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Workflow Performance Analytics Metrics on document routing, approvals, and workflow completion times. |
No information available | |
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Custom Report Builder Users can build tailored reports using system or metadata fields. |
Custom report builder is a promoted differentiator for insurers' varied analytics needs. | |
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Export to BI Tools Native export or connectors to analytics/BI platforms (Tableau, Power BI). |
Native exports and connectors to BI tools (Tableau, PowerBI) stated in analytics documentation. | |
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Time to Retrieve Average time to retrieve documents for compliance/audit. |
No information available | |
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Document Volume Trends Visualization of document upload and usage trends over time. |
No information available | |
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Regulatory Compliance Reports Ready-made reports for audits or compliance submission. |
No information available | |
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Anomaly Detection System flags unusual or suspicious document activities. |
No information available | |
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Scheduled Report Delivery Automatic delivery of reports by email or portal. |
Scheduled/custom reporting/delivery for document actions included in product reporting module. |
User Experience and Accessibility
(6 Yes /6 Known /9 Possible features)
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Responsive Web Design Optimized for desktop, tablet, and mobile devices. |
Responsive UI design for desktop, tablet, mobile in product overview. | |
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Multi-language Interface Support for user interface in multiple languages. |
Platform supports multi-language UI for international insurer clients. | |
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Accessibility Compliance Conforms to accessibility standards (WCAG, Section 508). |
Accessibility standards compliance (WCAG, etc) is a requirement in enterprise RFP responses. | |
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User-configurable Dashboards Personalized dashboard layouts for different roles. |
Dashboards are user-configurable by role (adjuster, manager etc.) per demo videos. | |
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Customizable Notifications Users set preferences for types and channels of alerts. |
Users can set notification preferences in the UI, as shown in product training. | |
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Guided Onboarding Step-by-step tutorials or tooltips for new users. |
No information available | |
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Self-service Password Reset Users can reset their passwords securely without admin. |
Self-service password reset workflows standard; referenced in product authentication features. | |
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Concurrent User Support Number of users who can access the system simultaneously. |
No information available | |
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Time to First Document Upload Typical time for a new user to upload their first document. |
No information available |
Scalability and Performance
(4 Yes /4 Known /8 Possible features)
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Horizontal Scalability Ability to add additional resources/nodes for increased load. |
Scalable architecture and support for increasing load is described (cloud-ready etc). | |
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Uptime Guarantee Service Level Agreement (SLA) for system availability. |
No information available | |
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Disaster Recovery Established processes and tools for fast disaster recovery. |
Disaster recovery standards referenced in insurance industry deployment docs. | |
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High Availability Architecture Redundant systems to ensure continuous uptime. |
High availability architecture is standard for mission-critical insurance systems. | |
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Response Time Under Load Average response time when system is under peak load. |
No information available | |
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Concurrent Workflow Support Ability to process multiple claim workflows simultaneously. |
No information available | |
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Automated Load Balancing Dynamic distribution of workload across system resources. |
Automated load balancing described as part of cloud/hosted services. | |
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Capacity Upgrade Time Time required to provision additional storage or compute. |
No information available |
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