at Financial Technnology Year
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Q4 IR Solutions from Q4 Inc.
A comprehensive suite of tools for managing investor relations including analytics, website hosting, and secure video conferencing for investor meetings.
Product analysis by function
Investor Relationship Management (IRM) Systems for Client Relationship Management
Specialized CRM platforms tailored for asset management that track client interactions, preferences, investment history, and service requirements to optimize the client experience and relationship management.
More Investor Relationship Management (IRM) Systems
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Client Data Management
(7 Yes /7 Known /12 Possible features)
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Contact Information Storage Maintain and update detailed client contact records, including addresses, phone numbers, and emails. |
Q4 IR Solutions allows IR teams to maintain contact databases including investor addresses, emails, and phone numbers, as listed in product documentation and reviews. | |
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Document Management Store, categorize, retrieve, and manage all client documents (e.g., KYC, agreements, correspondence). |
The platform supports secure document storage and management for KYC and investor relations documents. | |
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Client Segmentation Segment clients by customizable attributes (e.g., AUM, geography, product type, risk tolerance). |
Q4 enables customizable segmentation of investor contacts by geography and other attributes. | |
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Relationship Tree Mapping Visualize family relationships, institutional hierarchies, or multi-entity structures among clients. |
No information available | |
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360-Degree Client View Provide a single, unified dashboard view showing full client relationships, holdings, interactions, and service requests. |
Q4 provides a unified IR dashboard with complete investor overviews, as described in marketing materials. | |
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Data Import/Export Capability Import and export client data in multiple file formats (CSV, XLSX, etc.). |
Q4 allows import/export of investor data in CSV/XLSX formats. | |
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Bulk Data Update Batch update client records efficiently. |
No information available | |
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Custom Fields Add user-defined fields to capture client-specific information. |
The product supports custom fields for investor metadata. | |
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Audit Trail/History Logs Track changes to client records over time for compliance and accountability. |
Q4 logs document changes to ensure compliance/audit trail. | |
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Duplicate Record Detection Automated identification and merging of duplicate client records. |
No information available | |
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Record Capacity Maximum number of unique client records the system can store without performance impact. |
. | No information available |
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Bulk Record Upload Speed Speed at which bulk records can be uploaded to the system. |
. | No information available |
Interaction & Communication Tracking
(8 Yes /8 Known /11 Possible features)
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Activity Logging Automatically or manually log all communications including calls, emails, meetings, and events. |
The platform allows logging of meetings, calls and emails with investors; basis: IR product documentation. | |
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Email Integration Connect with email platforms (e.g., Outlook, Gmail) for two-way sync of client emails. |
Q4 integrates with Outlook/Google for IR team email tracking. | |
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Meeting Scheduling Schedule and manage meetings with clients, auto-populate invite details. |
Investor meeting scheduling included, as per website statements. | |
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Call Notes Attach and store call notes and summaries to client profiles. |
Call notes/meeting summaries are stored for investor records. | |
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Task & Follow-up Reminders Set reminders for client-related tasks, follow-ups, or events. |
Reminders can be set for follow-ups with investors. | |
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Calendar Integration Sync client meetings and events with popular calendar tools. |
Calendar sync with IR events, meetings; integrates with key tools. | |
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Automated Communication Capture Automatically capture and log communications across channels (email, phone, chat). |
Communications across email/video/phone can be automatically logged. | |
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Interaction Timeline Visualization Display chronological activity history for each client. |
Interaction/activity timelines for each investor are built-in. | |
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Mass Email Campaigns Send personalized bulk emails or newsletters to client groups. |
No information available | |
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Communication Volume Tracking Number of communications logged per client per month. |
. | No information available |
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Automated Acknowledgement Send automated email acknowledgement to clients after documented interactions. |
No information available |
Compliance & Regulatory Management
(4 Yes /4 Known /11 Possible features)
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KYC/AML Status Tracking Monitor and record Know-Your-Customer and Anti-Money Laundering review statuses. |
No information available | |
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Regulatory Documentation Management Store and manage documentation required for compliance (e.g., risk disclosures, consents). |
Compliance documents and IR compliance records can be stored/managed in Q4. | |
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Automated Alerts for Compliance Deadlines Automated reminders when KYC/AML or other regulatory renewals/updates are due. |
. | No information available |
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Audit Trails Maintain detailed change logs for all client-related actions for regulatory review. |
Audit trails for IR activity are maintained, required for regulatory reviews; confirmed in product sheets. | |
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Sanctions List Screening Integration Screen clients against sanctions and watch lists. |
. | No information available |
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MiFID II/ESG Suitability Records Track suitability assessments and investment appropriateness checks. |
. | No information available |
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Consent Management Capture and manage client consents for data processing, marketing, etc. |
Investor consent management for meetings, data, and marketing is present. | |
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Data Retention Policy Enforcement Implement and enforce document and data retention rules for compliance. |
. | No information available |
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PEP (Politically Exposed Person) Workflow Flag and manage onboarding and relationship for PEP clients. |
. | No information available |
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User Access Controls and Segregation of Duties Ensure access to sensitive client information is appropriately restricted by roles. |
Permissions can be restricted by user role/department for sensitive investor data. | |
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Transaction Monitoring Alerts Monitor and flag potentially suspicious client transactions for further review. |
. | No information available |
Investment & Account Management Integration
(3 Yes /3 Known /10 Possible features)
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Portfolio Data Integration Real-time or scheduled sync with portfolio management systems to display holdings and transactions in CRM. |
Q4 integrates with portfolio/account systems for IR use cases. | |
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Multi-Account Handling Manage multiple accounts per client (e.g., personal, trust, joint, institutional). |
. | No information available |
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Cash Flow Tracking Track capital calls, distributions, redemptions, and contributions per client. |
. | No information available |
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Performance Reporting Access Allow client relationship teams access to investment performance, returns, and statements. |
Performance reporting (returns, statements) is a core feature. | |
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Automated Statement Generation Automatically produce and deliver periodic account statements to clients. |
Account and holding statements for investors can be automatically produced and distributed. | |
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Fee Schedule Management Configure and store bespoke fee schedules for each client/account. |
. | No information available |
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Investment Mandate Tracking Track client-specific investment restrictions, benchmarks, and objectives. |
. | No information available |
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Contribution/Redemption Request Handling Submit and track client requests for new investments or withdrawals. |
. | No information available |
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Real-Time Data Refresh Frequency Speed/frequency at which portfolio and account data is refreshed. |
. | No information available |
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Manual Data Override Capability Permit authorized staff to manually update investment/account data when needed. |
. | No information available |
Reporting & Analytics
(5 Yes /5 Known /10 Possible features)
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Customizable Reporting Templates Create, modify, and save reusable templates for client, relationship, and pipeline reporting. |
Custom, reusable templates for IR reporting are included. | |
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Scheduled/Automated Reports Automatically generate and distribute reports on a defined schedule. |
. | No information available |
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Pipeline/Opportunity Tracking Reports Track new business opportunities, pipeline stages, and conversion rates. |
. | No information available |
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Client Service Level Reporting Monitor service delivery against agreed SLAs for clients. |
No information available | |
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Export to Common Formats Export reports in formats such as PDF, Excel, or CSV. |
IR reports can be exported in PDF and Excel for external use. | |
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Interactive Dashboards Visualize data in charts, graphs, and dashboards for actionable insights. |
Dashboards with charts, KPIs and analytics are a headline feature. | |
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Data Drill-down Capability Click through summaries to detailed underlying data in reports. |
Interactive dashboards/reporting allow drill-down to underlying investor data. | |
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Ad-hoc Query/Report Builder Allow users to build and run custom queries/reports without coding. |
Ad-hoc and custom IR report builder tools are available. | |
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Report Generation Speed Average time taken to generate complex standard reports. |
. | No information available |
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Data Visualization Customization Change chart types, colors, and layouts as needed for reporting. |
. | No information available |
Workflow & Automation
(3 Yes /3 Known /10 Possible features)
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Onboarding Workflow Automation Automate steps and approvals in client onboarding, including KYC, account funding, and document collection. |
Automated onboarding workflows for new investor access, including document and KYC step automation. | |
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Task Assignment and Routing Automatically assign follow-ups or requests to the relevant team member based on business rules. |
No information available | |
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Approval Process Automation Design and configure multi-level approval routes for sensitive actions (e.g., large redemptions). |
. | No information available |
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SLA Monitoring & Alerts Track compliance with internal and external service level agreements for client requests. |
. | No information available |
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Customizable Workflow Builder Allow administrators to visually design, edit, and deploy custom workflows. |
Customizable workflow builder is standard for IR processes. | |
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Automatic Record Updates Trigger automatic updates in client records based on workflow outcomes. |
. | No information available |
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Exception Handling Detect and manage exceptions or errors in workflows for manual intervention. |
. | No information available |
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Integration with Digital Signature Platforms Route workflow documents to e-signature platforms (e.g., DocuSign, Adobe Sign). |
Integration with DocuSign/Adobe Sign for e-signatures is supported, according to integration listings. | |
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Workflow Throughput Number of workflow steps processed per hour under typical load. |
. | No information available |
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Pre-built Workflow Templates Access to templates for standard processes (e.g., onboarding, due diligence). |
. | No information available |
Integration & API Capabilities
(8 Yes /8 Known /10 Possible features)
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Open API Availability Provide well-documented APIs for inbound/outbound data exchange. |
Q4 has open API documented for data exports/imports and workflow automation. | |
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Third-party Integration Marketplace Support a catalog of pre-built integrations with other financial platforms. |
Q4’s partner directory includes dozens of third-party IR and finance integrations. | |
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Single Sign-On (SSO) Support Ensure users can log in using corporate credentials (e.g., SAML, OAuth). |
SSO is mentioned as an available enterprise option. | |
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Data Synchronization Frequency Minimum interval for data synchronization with external systems. |
. | No information available |
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Custom Webhooks Support outbound notifications of data events to third-party systems via webhooks. |
Product documentation mentions webhook triggers for investor data events. | |
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File-Based Imports/Exports Automate bulk data exchange using flat files (SFTP, FTP, etc.). |
Bulk import/export via SFTP/FTP for investor data is possible. | |
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Plug-and-Play Data Connectors Pre-built connectors for leading custodians, fund administrators, and market data sources. |
Q4 offers plug-and-play integrations with custodians and data sources relevant to IR. | |
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Mobile App Integration Seamlessly connect with mobile clients and push data updates to mobile apps. |
Mobile app support and push notifications for IR updates are offered. | |
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API Transaction Rate Limit Maximum allowed API transactions per minute. |
. | No information available |
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API Documentation Completeness Level of detail in API documentation (e.g., endpoints, error handling, sample code). |
Q4’s API documentation covers endpoints in detail per developer portal references. |
User Experience (UX) & Accessibility
(3 Yes /3 Known /10 Possible features)
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Customizable Dashboards Allow users to personalize data layouts, views, and notifications. |
Dashboards layout and notification customization are standard in Q4. | |
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Mobile Device Support Native or fully responsive web interface for tablets and smartphones. |
Q4 supports both fully responsive web and a mobile app for investor access. | |
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Keyboard Navigation and Screen Reader Support Fully accessible via keyboard navigation and compatible with screen readers. |
. | No information available |
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Multi-Language Support Offer interface translations for global user base. |
. | No information available |
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In-app Guidance and Tutorials Embed self-serve tutorials and contextual help. |
Includes embedded tutorials and in-app guides. | |
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User Role Personalization Customize UI and permissions based on role/department. |
. | No information available |
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Search & Global Filtering Provide a powerful search bar for quick data access. |
. | No information available |
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Theme and Font Adjustments Adjust colors and font size for accessibility needs. |
. | No information available |
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Average Page Load Time Average time to fully load a user dashboard. |
. | No information available |
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Notifications & Alerts Center Centralized notification center for upcoming tasks, deadlines, or requests. |
. | No information available |
Security & Privacy
(7 Yes /7 Known /10 Possible features)
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Role-Based Access Control (RBAC) Allow precise user access to client data and features based on role. |
Granular, role-based access control for IR teams is available. | |
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Multi-Factor Authentication (MFA) Require multiple identity verification steps for access. |
Q4 offers MFA for administrative and IR user accounts. | |
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End-to-End Encryption Encrypt data in transit and at rest. |
Data is encrypted in transit and at rest as per Q4 security documentation. | |
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Audit Logs for User Activity Track and report all significant user actions for audit purposes. |
User activity logs are maintained for audit purposes. | |
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Data Masking and Redactions Hide sensitive information except for authorized users. |
No information available | |
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GDPR/CCPA Compliance Features Facilitate right-to-access, right-to-be-forgotten, and other privacy rights. |
Q4 includes GDPR/CCPA compliance tools for investor data. | |
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Single Sign-On (SSO) Integration Integrate with corporate SSO for secure and simple access. |
Q4 offers SSO integration schemes for enterprise clients. | |
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Real-Time Threat Monitoring Monitor for suspicious login or data access activity in real time. |
No information available | |
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User Session Timeout Automatic logout after a period of inactivity. |
Session timeout available; noted in security FAQ and documentation. | |
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Data Backup Frequency Frequency of automatic system backups for disaster recovery. |
. | No information available |
Scalability & Performance
(2 Yes /2 Known /10 Possible features)
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Concurrent User Support Maximum number of users who can access the system simultaneously without performance degradation. |
. | No information available |
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Uptime Guarantee Percentage of time system is available, factoring in maintenance/downtime. |
. | No information available |
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Elastic Cloud Scaling Support for scaling compute/storage up or down as needed automatically. |
Supports cloud scaling for peak IR events/traffic (e.g., results days, AGMs). | |
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Response Time Under Peak Load Average response time with system at peak user/data load. |
. | No information available |
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Maximum Supported Client Entities Total number of client groups/accounts the system can support effectively. |
. | No information available |
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Data Storage Capacity Amount of data (documents, communications, logs) that can be stored. |
. | No information available |
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Disaster Recovery Time Objective (RTO) Time required to restore system to operation after a failure. |
. | No information available |
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Batch Processing Speeds Speed at which batch operations (uploads/exports/workflows) are completed. |
. | No information available |
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Global Data Center Locations Number of available data center hosting locations. |
. | No information available |
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High-Availability Architecture Designed for redundancy and failover to minimize downtime risks. |
Q4 is architected for high availability with redundancies in place. |
Support & Vendor Services
(8 Yes /8 Known /10 Possible features)
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24/7 Technical Support Availability Access to support staff around the clock for urgent issues. |
Support is offered 24/7, as confirmed on Q4’s support portal. | |
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Dedicated Account Manager Assigned vendor contact for ongoing relationship and escalation. |
Dedicated account managers are provided for IR clients (enterprise/wealth). | |
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Implementation and Data Migration Support Professional services to assist with configuration, onboarding, and legacy system migration. |
Implementation and migration support part of onboarding and professional services. | |
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User Training Programs Vendor-provided initial and ongoing user training options. |
Ongoing and initial user training programs are advertised. | |
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User Community/Knowledge Base Access to an online support community, FAQs, and how-to guides. |
There is a knowledge base, FAQs, and IR user community provided. | |
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Customization Services Vendor support for custom features, fields, or integrations. |
Q4 vendors offer customization on fields, integrations, and reports as a paid service. | |
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Service Level Agreement (SLA) Uptime Commitment Contractual uptime/service level commitments for critical features. |
Q4 provides SLA uptime commitments as part of service agreement. | |
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Product Update Frequency How often the vendor delivers new features/enhancements. |
. | No information available |
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Issue Resolution Average Time Typical time to resolve high-priority support tickets. |
. | No information available |
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User Feedback Mechanism Direct channel for submitting suggestions and product feedback. |
Platform supports direct client feedback and product suggestions. |
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