at Financial Technnology Year
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FICO TONBELLER from FICO
This solution offers a comprehensive KYC and AML monitoring framework, enhancing fraud detection and compliance via automated processes and risk scoring.
Product analysis by function
AML and KYC Solutions for Risk & Compliance
Tools for anti-money laundering screening, know-your-customer processes, and sanctions checking to ensure compliance with financial crime prevention regulations.
More AML and KYC Solutions
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Customer Onboarding
(12 Yes /12 Known /13 Possible features)
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Digital Document Capture Ability to capture and upload client documents electronically. |
FICO TONBELLER supports electronic capture and upload of client documents as part of its onboarding solution, per solution brochures. | |
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Biometric Verification Use of fingerprint, facial recognition, or other biometrics for identity verification. |
Biometric verification (e.g., facial recognition, fingerprint) is stated as an option for enhanced identity verification. | |
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E-signature Integration Support for electronic signature workflows for onboarding agreements. |
Product documentation lists e-signature workflows for onboarding agreements as a capability. | |
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Real-time ID Verification Immediate validation of government-issued IDs using integrations with official databases. |
Immediate government-issued ID validation via integrations is mentioned in solution summaries. | |
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Sanctions and Watchlist Screening Automated screening of new clients against global sanctions and watchlists. |
FICO TONBELLER performs watchlist and sanctions screening as a core function. | |
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Automated Risk Scoring System-generated risk scores based on client profile and behavior. |
Automated risk scoring based on customer information and behavior is a highlighted feature. | |
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Onboarding Time Average time taken to onboard a new client end-to-end. |
No information available | |
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KYC Form Generation Automatic generation and pre-filling of regulatory KYC forms. |
Marketing materials reference automatic generation and pre-filling of KYC forms. | |
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Multi-language Support Ability to provide the onboarding experience in multiple languages. |
Supports onboarding in multiple languages, according to global implementation documentation. | |
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Mobile Onboarding Support for mobile/web-friendly onboarding processes. |
FICO TONBELLER offers mobile/web-compatible onboarding interfaces. | |
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Duplicate Detection Detection of duplicate or suspicious client entries during onboarding. |
Duplicate and suspicious entry detection is explicitly supported in KYC documentation. | |
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Automatic PEP Identification Identification of Politically Exposed Persons during onboarding. |
PEP (Politically Exposed Person) identification is a documented capability. | |
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Customizable Workflows Ability to adapt onboarding steps for different client types or risk profiles. |
Customizable onboarding workflows for different client types are highlighted. |
Ongoing Monitoring and Screening
(9 Yes /9 Known /13 Possible features)
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Continuous Sanctions Screening Automated, recurring checks against updated sanctions and watchlists. |
Continuous and recurring sanctions screening is mentioned in ongoing monitoring sections. | |
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Adverse Media Monitoring Scanning for negative news and media about clients in real-time. |
Adverse media/negative news screening is incorporated as part of the KYC/AML risk assessment. | |
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Transaction Monitoring Automated analysis of transactions to detect suspicious or anomalous activity. |
Automated transaction monitoring to detect suspicious activity is a headline use case for FICO TONBELLER. | |
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Alert Generation System generation of alerts for potential AML/KYC violations. |
System-generated AML alerting is documented as a core feature. | |
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False Positive Rate Proportion of alerts found to require no further investigation. |
No information available | |
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Rule-based Alerting Configurable rules to tailor alert logic to business and regulatory needs. |
Rule-based alerting, with configurable rule engines, is detailed in product overviews. | |
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Machine Learning-Based Anomaly Detection Advanced analytics using ML algorithms to spot unusual patterns in data. |
Machine learning-based anomaly detection is marketed as enhancing the effectiveness of AML controls. | |
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Volume Processed Average number of clients or transactions screened per day. |
No information available | |
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Customizable Screening Intervals Ability to configure how frequently clients are re-screened. |
Screening intervals can be customized as noted in user configuration guides. | |
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Auto-Remediation Tools Automated workflows for routine remediation and case closure. |
Automatic remediation/case closure workflows are included in the platform's feature list. | |
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Escalation Management Tools to escalate high-risk findings to compliance teams. |
Escalation for high-risk cases to compliance teams is supported and configurable. | |
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Watchlist Coverage Breadth Number of global and regional lists covered. |
No information available | |
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Audit Log Retention Length of time audit logs are retained. |
No information available |
Case Management & Investigations
(10 Yes /10 Known /12 Possible features)
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Centralized Case Tracking A unified dashboard and database for managing active and historical compliance cases. |
Unification of active and historical cases into one dashboard is promoted as a product advantage. | |
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Automatic Case Creation Automatic opening of investigation cases when alerts are triggered. |
Automatic alert-to-case creation exists for compliance management. | |
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Collaborative Workflows Support for multiple team members to work on the same case with proper controls. |
Support for collaborative resolution on cases is stated in solution literature. | |
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Task Assignment & Queueing Ability to assign cases and tasks to specific team members. |
Task assignment and queue features are listed in the product's workflow tools. | |
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Timeline Auditing Comprehensive timeline logs showing all actions, comments, and decisions. |
No information available | |
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Case Closing Time Average time from case opening to closing. |
No information available | |
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Evidence Management Central storage and organization for case-related supporting documentation. |
Document management and central storage for case evidence are supported. | |
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Case Prioritization Support for automatic or manual prioritization based on risk or urgency. |
Supports both auto- and manual risk-based prioritization of cases. | |
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Automated Reporting to Authorities Ability to generate and submit regulatory filings (e.g., Suspicious Activity Reports). |
Automated suspicious activity report (SAR) generation is featured as a regulatory compliance tool. | |
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Customizable Templates Editable templates for common investigation procedures and documentation. |
Custom templates for investigation documents, workflow, and reports are enabled. | |
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User Access Controls Granular permissions to limit access to sensitive case information. |
Granular user-level access controls for case data are built in. | |
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Case Searchability Advanced search and filter capabilities for all case data. |
All case data is fully searchable and filterable via advanced query tools. |
Integration & Interoperability
(8 Yes /8 Known /11 Possible features)
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API Access Comprehensive APIs for integrating with CRM, core banking, or investment platforms. |
RESTful API and integration documentation available for external interoperability. | |
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Batch Data Uploads Support for bulk import/export of client or transaction data. |
Bulk import/export (batch data uploads) are supported per integration guides. | |
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Third-Party Data Integration Integrations with external data providers (e.g., credit bureaus, public records). |
Integration with external/third-party data sources like credit bureaus is part of the offering. | |
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Regulatory File Format Support Ability to ingest and export data in required regulatory formats (XML, CSV, etc.). |
Regulatory XML, CSV and other standard file type support is documented. | |
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Real-Time Data Sync Ability to send and receive data in real-time with other business systems. |
Real-time data synchronization is available via API/webhook mechanisms. | |
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Webhook Support Support for push notifications and real-time updates via webhooks. |
No information available | |
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Integration Time Average time required to implement out-of-the-box integrations. |
No information available | |
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Standardized APIs (REST/SOAP) Availability of modern REST or SOAP APIs. |
APIs conform to open standards including REST. | |
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Single Sign-On (SSO) Support for SSO with enterprise identity providers. |
Single Sign-On (SSO) is advertised as a supported authentication method. | |
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Custom Connector Availability Readily available connectors for industry-specific tools and platforms. |
No information available | |
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Cloud Platform Compatibility Support for integration with major cloud services (AWS, Azure, GCP). |
Available for AWS, Azure and other cloud stacks per implementation documentation. |
Compliance & Regulatory Coverage
(9 Yes /9 Known /11 Possible features)
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Automatic Regulatory Updates Regular updates reflecting new or amended laws and regulations. |
Product updates are aligned with regulatory changes and delivered regularly. | |
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Geographic Regulation Coverage Number of jurisdictions/regulatory regimes supported. |
No information available | |
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Configurable Reporting Rules Ability to customize rules to support specific local requirements. |
System rules and reports are customizable for local regulatory requirements. | |
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Regulatory Change Alerts System notifications when compliance requirements change. |
Users receive automated system alerts after compliance requirements change. | |
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Pre-built Regulatory Reports Templates for common regional reports (e.g., SAR, STR). |
Includes templates for standard regional filing (e.g. SAR). | |
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AML Program Template Library Built-in templates for AML policy and procedure documents. |
No information available | |
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Support for FATF Recommendations Alignment with Financial Action Task Force best practices. |
Stated alignment with FATF guidance in public materials. | |
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Data Residency Configurability Ability to store data in specific jurisdictions to comply with local laws. |
Data can be stored in specified jurisdictions to comply with local data laws. | |
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Audit Trail Completeness Coverage and detail level in logs for regulatory audits. |
Comprehensive and audit-traceable logs are standard. | |
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Electronic Filing Support Ability to file reports directly with regulatory agencies electronically. |
Direct electronic filing of reports supported for eligible jurisdictions. | |
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Regulatory Certification Product holds certifications verifying regulatory compliance (e.g., SOC2, ISO 27001). |
Certified to international standards (e.g. ISO 27001), as listed on vendor site. |
User Experience & Usability
(1 Yes /1 Known /11 Possible features)
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Intuitive Interface Modern, user-friendly dashboard and navigation. |
Modern and intuitive user interface highlighted in marketing materials and user testimonials. | |
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Role-based Dashboards Customized UI and data views for different user roles. |
No information available | |
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Search and Filter Tools Advanced filtering and search across all compliance data. |
No information available | |
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Bulk Actions Perform actions or updates on multiple records simultaneously. |
No information available | |
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Customizable Notifications Users can set preferences for system alerts and notifications. |
No information available | |
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Accessibility Features Support for users with disabilities (e.g., screen reader compatibility). |
No information available | |
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Multi-device Support Usable across desktop, tablet, and mobile devices. |
No information available | |
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User Training Materials Built-in guides, tutorials, and help resources. |
No information available | |
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Customizable Workspaces Personalized home screens and workflow layouts. |
No information available | |
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Localization Settings Support for local time zones, currencies, and date formats. |
No information available | |
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Queue Management Efficient prioritization and handling of user tasks and queues. |
No information available |
Reporting & Analytics
(0 Yes /0 Known /11 Possible features)
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Custom Report Builder Tool to build custom reports from compliance data. |
No information available | |
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Scheduled Reporting Automated routine delivery of compliance and risk reports. |
No information available | |
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Export Formats Range of available export formats (PDF, CSV, XLSX, etc.). |
No information available | |
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Dashboard Analytics Real-time dashboards for monitoring key AML/KYC metrics. |
No information available | |
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Investigative Statistics Aggregate data on investigations, case closures, and alert resolution. |
No information available | |
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Alert Volume Analytics Reports quantifying alerts generated over time. |
No information available | |
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Regulatory Filing Logs Detailed logs of past regulatory filings and deadlines. |
No information available | |
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Dashboard Refresh Rate Frequency with which live dashboards are updated. |
No information available | |
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Audit-Ready Reports Reports configured to satisfy audit requirements. |
No information available | |
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Case Productivity Metrics KPIs on team performance and case handling speed. |
No information available | |
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Data Visualization Tools Built-in graphs, charts, and data visualization capabilities. |
No information available |
Data Security & Privacy
(0 Yes /0 Known /11 Possible features)
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End-to-End Encryption All data encrypted at rest and in transit. |
No information available | |
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Role-Based Access Control (RBAC) Policy-driven access restrictions based on employee roles. |
No information available | |
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Multi-factor Authentication Requirement for multiple methods of identity verification. |
No information available | |
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Data Masking Automatic obfuscation of sensitive fields in UI and exports. |
No information available | |
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Granular Audit Logs Detailed records of all data access and changes. |
No information available | |
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GDPR Compliance Features supporting General Data Protection Regulation requirements. |
No information available | |
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Data Deletion and Retention Automated procedures for retention and secure deletion of records. |
No information available | |
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Secure Data Export/Import Encrypted transfers of data during bulk export/import. |
No information available | |
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Penetration Testing Frequency How often the system undergoes security testing. |
No information available | |
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Data Breach Notification Tools Capabilities to identify, report, and manage data breaches. |
No information available | |
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Redaction Tools Built-in support for redacting sensitive data upon request. |
No information available |
Product Scalability & Performance
(0 Yes /0 Known /10 Possible features)
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Concurrent User Support Maximum number of simultaneously active users supported. |
No information available | |
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Transaction Processing Speed Average time to process a compliance check on a transaction. |
No information available | |
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Data Storage Capacity Maximum amount of data that can be stored natively. |
No information available | |
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Uptime SLA Guaranteed system availability as a Service Level Agreement. |
No information available | |
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Disaster Recovery Time Objective (RTO) Time required to restore systems following an outage. |
No information available | |
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Elastic Compute Ability to dynamically allocate computing resources under load. |
No information available | |
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Batch Processing Throughput Number of clients/transactions processed per batch. |
No information available | |
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Latency Monitoring Tools for measuring and alerting on API/processing latency. |
No information available | |
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Geographic Load Distribution Use of data centers in multiple regions for workload balancing. |
No information available | |
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Auto-scaling Capabilities Automatic scaling of resources based on user or transaction volume. |
No information available |
Vendor Support, SLAs & Documentation
(0 Yes /0 Known /10 Possible features)
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24/7 Multichannel Support Availability of technical and compliance support at all hours via multiple channels. |
No information available | |
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Dedicated Account Manager Assignment of a named relationship manager for client queries. |
No information available | |
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Onboarding & Training Services Provision of user onboarding and comprehensive training. |
No information available | |
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SLAs for Issue Resolution Defined escalation paths and timeframes for issue resolution. |
No information available | |
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User Community Access Forums, events, and online communities for shared knowledge. |
No information available | |
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Comprehensive Documentation Up-to-date documentation, user guides, and FAQs. |
No information available | |
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Product Roadmap Transparency Visibility into upcoming features and planned improvements. |
No information available | |
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Change Management Support Guidance and tools for deploying updates and system changes. |
No information available | |
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SLAs for System Uptime Service guarantees for application and API availability. |
No information available | |
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Feature Request Process Formal mechanism for clients to request improvements. |
No information available |
Cost & Licensing
(0 Yes /0 Known /10 Possible features)
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Transparent Pricing Full disclosure of all fees, including setup, support, and maintenance. |
No information available | |
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Modular Licensing Ability to license and pay for only required functions. |
No information available | |
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Scalable Pricing Tiers Pricing flexibility as business and usage scales. |
No information available | |
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Pay-per-use Model Option for consumption-based pricing. |
No information available | |
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No Hidden Fees No undisclosed or unanticipated charges outside standard pricing. |
No information available | |
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Volume Discounts Discounted pricing for large numbers of users or transactions. |
No information available | |
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Contract Flexibility Provisions for short, medium, or long-term contracts and renewal options. |
No information available | |
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Free Trial Availability Ability to try the software before committing financially. |
No information available | |
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Implementation Fee Upfront costs for implementation and integration. |
No information available | |
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Annual Maintenance Fee Yearly fee for updates and ongoing support. |
No information available |
Anti-Fraud and AML Compliance Systems for Compliance and Legal
Solutions that monitor transactions, identify suspicious activities, and ensure compliance with anti-money laundering and fraud prevention regulations.
More Anti-Fraud and AML Compliance Systems
More Compliance and Legal ...
Transaction Monitoring
(13 Yes /13 Known /15 Possible features)
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Real-Time Monitoring Ability to evaluate transactions in real-time for potential fraud or AML risks. |
Official documentation and solution overview note real-time monitoring for fraud and AML risks. | |
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Batch Analysis Supports retrospective analysis of large volumes of historical transactions. |
Marketing materials state support for retrospective, batch analysis as part of AML programs. | |
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Rule-Based Detection Customizable rules or scenarios to flag specific types of suspicious activity. |
Rule-based detection is a key operational component as described in solution brochures and case studies. | |
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Machine Learning Detection Utilizes machine learning models to identify anomalies and advanced fraud schemes. |
Machine learning for anomaly and advanced fraud detection is explicitly referenced on the vendor’s site. | |
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Pattern Recognition Detects complex fraud patterns by analyzing customer and claim behaviors. |
Pattern recognition via behavioral analysis is part of the fraud detection engine described by FICO. | |
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Alert Generation Speed How quickly alerts are raised after detection of suspicious activity. |
No information available | |
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False Positive Rate Percentage of flagged alerts that turn out to be non-fraudulent. |
No information available | |
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Threshold Adjustment Allows dynamic setting of thresholds for alert generation. |
Thresholds and alert sensitivity are configurable per FICO solution guides. | |
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High-Risk List Screening Checks transactions against lists like OFAC, PEPs, and internal blacklists. |
High-risk list screening (OFAC, PEP, blacklists) is described in official feature lists. | |
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Behavioral Analytics Monitors user and account behavior for changes that may indicate fraud. |
Behavioral analytics are central to fraud detection, as detailed in solution architecture docs. | |
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Case Management Integration Links suspicious transactions directly to investigation workflows. |
Case management is integrated with the monitoring and investigation workflow. | |
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Customizable Workflows Ability to adapt workflows to the insurer’s unique requirements. |
Customizable workflows cited in product overviews and implementation materials. | |
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Geolocation Tracking Monitors transactions and activities for location anomalies. |
Geolocation tracking is included for transaction anomaly detection. | |
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API Access Availability of API endpoints for event/transaction data input and results output. |
API access (REST/SOAP) for data input/output is listed in integration documentation. | |
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Historical Data Support Handles long-term storage and analysis of transaction records. |
Historical data handling and long-term retention described in compliance features. |
Customer Due Diligence (CDD) and Know Your Customer (KYC)
(12 Yes /12 Known /15 Possible features)
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Identity Verification Automated verification of customer identity documents. |
Automated identity verification is included as part of the KYC module. | |
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Risk Scoring Assigns risk scores to customers based on profile and transaction history. |
Automated and manual risk scoring described throughout FICO compliance documentation. | |
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Sanctions Screening Checks customers against global and domestic sanction lists. |
Sanctions screening (global/domestic) is one of the core KYC/AML functions. | |
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Politically Exposed Person (PEP) Screening Identifies and flags politically exposed persons during onboarding and ongoing monitoring. |
PEP screening is specifically referenced in product datasheets as an onboarding and monitoring feature. | |
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Adverse Media Checks Regularly screens for negative news or legal actions associated with customers. |
Adverse media checks are part of ongoing due diligence and mentioned in FICO’s KYC offering. | |
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Automated Document Extraction Extracts and analyzes data from submitted identification documents. |
Automated document extraction is offered in eKYC onboarding and renewal modules. | |
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Ongoing Customer Monitoring Periodically reassesses customers for potential risk changes. |
Ongoing customer monitoring is highlighted as a key benefit in product literature. | |
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Enhanced Due Diligence (EDD) Extra checks for high-risk customers, including deeper background checks and monitoring. |
Enhanced due diligence is available for high-risk profiles, as per product details. | |
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Custom Risk Rules Create and adapt risk rules for specific products or geographies. |
Custom rules for risk scoring and detection are configurable in the admin interface. | |
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Customer Data Storage Duration Duration for which customer due diligence data is retained. |
No information available | |
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ID Verification Time Average time required to verify customer identity. |
No information available | |
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Blacklist Integration Supports custom and industry blacklists for screening. |
Blacklist integration for external and custom lists is documented in KYC/AML integration. | |
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Bulk Processing Capability Ability to verify large volumes of customers simultaneously. |
Bulk processing for KYC verification and screenings is described as a capability. | |
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Multi-language Support Availability of customer verification in multiple languages. |
Multi-language support for KYC is mentioned on the FICO website. | |
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Investor Suitability Checks Evaluates customer suitability for insurance products based on profile. |
No information available |
Case Management & Investigation
(14 Yes /14 Known /15 Possible features)
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Automated Case Creation Automatically opens cases when alerts are triggered. |
The system includes automated case creation from alerts, per case management workflow details. | |
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Investigator Assignment Assigns cases to appropriate teams or individuals for review. |
Investigator assignment and routing is a described workflow component. | |
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Case Prioritization Automatically prioritizes cases based on severity and risk. |
Case prioritization (risk, severity) is listed in both case management and alerting sections. | |
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Evidence Attachment Stores all related documents, proofs, or analytics with a case record. |
Evidence/document attachment to case files is explicitly supported. | |
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Case Status Tracking Monitors and updates the progress of the investigation. |
Case status tracking features are present in workflow/process monitoring. | |
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Audit Trails Detailed histories and logs of all case actions for compliance. |
Audit trails (case and regulatory) included for end-to-end compliance. | |
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Notes and Collaboration Allows multiple investigators to add notes and collaborate on a case. |
Multi-user case collaboration (notes and shared workspaces) available. | |
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Automated Escalation Rules Escalate cases based on predefined rules or deadlines. |
Automated escalation rules for investigation and compliance are documented. | |
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Role-based Access Control Restricts access to sensitive case data based on roles. |
Role-based access control detailed as a key security feature. | |
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Case Resolution Time Average time to resolve an investigation case. |
No information available | |
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Case Reassignment Ability to transfer cases between investigators or teams. |
Case reassignment and workflow routing are documented in process management features. | |
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Case Linking Links related cases for context in wider investigations. |
Case linking and related-case analysis described in FICO’s case investigation platform. | |
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Automated SAR/STR Drafting System assists in creating Suspicious Activity/Transaction Reports. |
SAR/STR drafting automation is explicitly mentioned for regulatory compliance. | |
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External Data Integration Link case investigations to third-party or external databases. |
External data integration, such as third-party lists/databases, is supported. | |
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Case Analytics Aggregate and analyze case data for trends and improvements. |
Case analytics available for trend and performance monitoring. |
Regulatory Reporting
(11 Yes /11 Known /15 Possible features)
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Automated SAR/STR Filing Systematically prepares and submits suspicious activity reports to authorities. |
Automated SAR/STR filing supported via electronic interfaces, per regulatory feature set. | |
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Currency Transaction Report Automation Handles volume-based reports (like CTRs) for high-value transactions. |
CTR automation feature referenced for high-value transaction compliance. | |
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Regulatory Format Compliance Processes and exports reports in regulator-mandated formats. |
FICO provides regulatory format support/export for SAR, CTR filings, etc. | |
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Regulation Library Maintains up-to-date regulatory requirements. |
Solution maintains a regulation library for ongoing compliance. | |
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Report Filing Audit Trail Keeps a detailed log of all report generations and submissions. |
Filing audit trails and submission logs are referenced in compliance reporting. | |
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Submission Confirmation Receipt Stores official acknowledgments of filed reports. |
Submission confirmation receipts for reports are part of regulatory assurance. | |
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Reporting Timeliness Average time from identification to report filing. |
No information available | |
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Automated Data Validation Checks completeness and accuracy of reports prior to submission. |
Automated data validation for completeness and correctness before submission. | |
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Bulk Reporting Capability Enables batch generation and filing of large numbers of reports. |
Bulk reporting described in system scale and enterprise deployments. | |
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Multi-Jurisdiction Support Supports simultaneous compliance with regulations across countries/regions. |
Multi-jurisdiction reporting support cited in FICO's global compliance suite. | |
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Automated Filing Scheduling Configurable scheduling for recurring regulatory filings. |
Automated scheduling for regulatory filings referenced in product guides. | |
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Template Customization Allows editing of report templates to match specific regulatory needs. |
No information available | |
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E-signature Integration Permits digital signing and approval of regulatory reports. |
No information available | |
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Alert-to-Reporting Automation Directly escalates flagged alerts to the regulatory reporting workflow. |
No information available | |
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XML/XBRL Export Exports reports in structured formats for electronic submission. |
XML/XBRL export for electronic submission is listed in regulatory compliance features. |
User Access and Security
(11 Yes /11 Known /15 Possible features)
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Single Sign-On (SSO) Supports enterprise authentication systems for secure user login. |
Single sign-on (SSO) is available using enterprise identity providers. | |
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Multi-Factor Authentication (MFA) Adds extra account protection during login. |
Multi-factor authentication is described as an access control option. | |
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Role-Based Permissions User access is granted according to job function or responsibility. |
Role-based permissions configurable for user and admin profiles. | |
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User Activity Logging Comprehensive logs of all user activity for auditing. |
User activity logging is part of the compliance/security module. | |
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Inactive User Timeout System automatically logs out inactive users. |
Automatic logout due to inactivity mentioned in user management settings. | |
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Granular Data Access Controls Fine-grained access management for different data and workflows. |
No information available | |
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Password Policy Enforcement Ability to enforce password expiry and complexity requirements. |
No information available | |
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Encryption of Data at Rest Ensures all stored data is encrypted. |
All stored data is encrypted, fulfilling encryption at rest requirements. | |
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Encryption of Data in Transit Secures data exchanged between components and external parties. |
Data in transit is encrypted per regulatory/IT security standards. | |
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User Session Monitoring Tracks and manages concurrent user logins and sessions. |
No information available | |
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Access Revocation Speed Average time to revoke user access upon termination or suspicion. |
No information available | |
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Privileged Access Monitoring Monitors usage of elevated privileges or admin accounts. |
Privileged access usage is monitored and audited. | |
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Compliance with Security Standards Conforms with standards like ISO 27001, SOC 2, etc. |
Compliance with ISO 27001, SOC 2, and similar standards cited on FICO compliance information. | |
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Integration with IAM Solutions Works with third-party identity and access management systems. |
Integration with IAM solutions (e.g., Active Directory, Okta) is supported. | |
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Audit-ready Reporting Ability to generate user access and activity reports for audits. |
Audit-ready reporting for user activity and compliance is available. |
Integration and Interoperability
(12 Yes /12 Known /15 Possible features)
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Open API Availability Supports open APIs for inbound and outbound data exchange. |
Open API (REST, SOAP) for connectivity documented in integration/technical docs. | |
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Pre-built Connectors Out-of-the-box integrations with industry leading core and claims systems. |
Pre-built connectors for integration with insurance/banking core systems are marketed. | |
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Data Import Flexibility Supports diverse file formats (CSV, XML, JSON) for data intake. |
Supports data import in various formats (CSV, XML, JSON, etc.). | |
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External Watchlist Integration Ability to import and update external sanctions/PEP watchlists. |
External watchlist imports supported for sanctions and PEP screening. | |
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Webhook Support Real-time notifications and event forwarding to external systems. |
Webhooks and event-based notification features present in integration guides. | |
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Legacy System Compatibility Facilitates interoperability with older insurance platforms. |
Interoperability with legacy systems cited as an advantage for insurance sector adoption. | |
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Data Enrichment Integration Connects to third-party data providers for enrichment and validation. |
Data enrichment via 3rd party data providers is a highlighted function. | |
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CRM Integration Direct connection with customer relationship management systems. |
No information available | |
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Core Insurance System Integration Time Average time to integrate with main insurance platforms. |
No information available | |
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Custom Mapping Tools Tools for mapping data fields and records to internal schemas. |
Custom mapping tools available for integration to client data schemas. | |
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Data Export Automation Automated pushing of compliance data to external data warehouses. |
No information available | |
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Batch Processing Support Handles large volumes of data during off-peak hours. |
Batch processing supported for large-scale imports and processing. | |
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SOAP/REST API Support Compatibility with different web service technologies. |
REST and SOAP support for API integrations are confirmed in technical specifications. | |
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Real-time Data Sync Instant synchronization with integrated systems. |
Real-time data sync is a feature for integration scenarios. | |
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Customization Services Offers configuration and integration customization. |
Customization services available for configuration and integration. |
Alerting and Notification
(13 Yes /13 Known /15 Possible features)
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Customizable Alert Rules Enables creation and editing of alert rules and escalation paths. |
Alert rules are fully customizable and support complex escalation. | |
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Multi-Channel Notification Supports notifications via email, SMS, dashboard, or instant messaging. |
Multi-channel notifications (email, SMS, dashboard, etc.) supported. | |
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On-Call Scheduling Assigns alerts to on-duty investigators based on schedule. |
On-call/investigator scheduling referenced for large organizations. | |
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Alert Suppression/Grouping Advanced rationalization to avoid duplicate or low-impact alerts. |
Alert grouping and suppression (deduplication) is implemented. | |
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Severity Levels Categorizes alerts by threat level or regulatory risk. |
Severity and risk levels are assigned and categorized for alerts. | |
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Alert Rate Throttling Controls the frequency of notifications to avoid overload. |
Alert throttling to avoid overload is configurable by system admins. | |
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Notification Acknowledgement Requires recipients to confirm receipt of critical alerts. |
Notification acknowledgment workflow is described in product support documentation. | |
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Alert Remediation Automation Automatically initiates certain actions based on alert type. |
Automated remediation available for certain alert types (e.g., instant blocking). | |
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Escalation Matrix Configurable escalation workflows for unresolved issues. |
Escalation matrix for unresolved alerts/cases can be configured per org workflow. | |
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Alert-to-Case Conversion Speed Average time for converting an alert into a case. |
No information available | |
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Alert Retention Policy How long alerts are stored for review and audit. |
No information available | |
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Visual Alert Dashboard Centralized, real-time alert and incident dashboard. |
Visual alert dashboard is part of the product UI as seen in screenshots and demos. | |
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Real-Time Anomaly Notification Immediate notification of flagged anomalies or threats. |
Real-time anomaly alerting is emphasized in both technical and marketing literature. | |
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Bulk Alert Management Handles large incident volumes efficiently. |
Bulk alert management capability referenced for FICO’s large enterprise deployments. | |
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Integration with Incident Management Automatic logging of alerts in enterprise incident management systems. |
Integration with incident management (ITSM, compliance) systems available. |
Audit and Compliance Management
(14 Yes /14 Known /15 Possible features)
|
Comprehensive Audit Trail Tracks all actions, configurations, and events for compliance validation. |
Comprehensive audit trail and compliance evidence included in product features. | |
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Automated Compliance Checklists Guided checklists to ensure procedures are followed. |
Automated checklists for compliance and audit readiness mentioned on vendor site. | |
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Regulatory Documentation Repository Centralized storage for all policy and regulatory documents. |
Document repository for regulations, policies, and procedures is a documented feature. | |
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Policy Change Logging Tracks and logs every change to compliance policies. |
Every policy change is logged for compliance review. | |
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Automated Audit Preparation Prepares documentation and evidence for audits. |
Preparation tools for audit processes and evidence gathering supported. | |
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Third-party Auditor Access Grants temporary access to auditors for system review. |
Temporary auditor access is available by design to enable external reviews/audits. | |
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Gap Analysis Tools Identifies areas of non-compliance or risk. |
Gap and risk analysis tools referenced on product compliance page. | |
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Compliance Dashboard Visual overview of compliance status and activities. |
Compliance dashboard for overview and tracking highlighted in UI overviews. | |
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Audit-ready Data Export Exports required audit data on demand. |
Audit-ready export of case/activity data included for compliance audits. | |
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Policy Version Control Maintains a version history of all compliance policies. |
Version history maintained for all compliance policies. | |
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Automated Reminders Notifies users of upcoming compliance tasks and deadlines. |
Automated reminders for compliance reviews, certifications, and tasks. | |
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Control Effectiveness Ratings Tracks effectiveness of implemented compliance controls. |
Tracking of control effectiveness is described in compliance workflow section. | |
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Compliance Training Tracking Monitors completion rates for required training modules. |
Compliance training tracking (module completion) referenced for larger enterprise use. | |
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Exception Management Manages and documents compliance/AML exceptions. |
Exception handling/logging for compliance exceptions detailed as a core process. | |
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Audit Trail Data Retention Duration for which audit trail data is kept. |
No information available |
Data Quality and Management
(13 Yes /13 Known /15 Possible features)
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Data Validation Checks for completeness, accuracy, and correctness upon data entry. |
Automated validation upon data entry described as a central data quality control. | |
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Data Cleansing Automated correction and standardization of input data. |
Data cleansing (standardization, correction) is supported for import/entry. | |
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Duplicate Detection Identifies duplicate or redundant entries within the data. |
Duplicate detection and management described in technical guides. | |
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Data Lineage Tracking Monitors the history and journey of data across the system. |
System tracks data lineage for auditability. | |
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Field-level Encryption Protects sensitive fields with granular encryption. |
Field-level encryption supported per security architecture documents. | |
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Data Backup Frequency How often backups of critical data are performed. |
No information available | |
|
Data Restoration Time Average time to restore data from backup. |
No information available | |
|
Data Retention Policy Compliance Conformance to regulatory or organizational data retention requirements. |
Retention policy customization and compliance cited in regulatory documentation. | |
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Metadata Management Captures descriptive information about each data asset. |
Metadata management is included for all data assets in the compliance suite. | |
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Audit Logs on Data Changes Maintains logs of changes to any compliance data. |
Data change logs/audit logs maintained for all compliance-relevant records. | |
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Automated Data Archiving Moves older data to secure storage locations automatically. |
Automated data archiving of aged data is referenced in platform overviews. | |
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Redundancy and Failover Duplicate data and process paths to ensure availability. |
Redundancy/failover detailed for high-availability installations. | |
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Data Access Monitoring Monitors and logs every access to sensitive or critical data. |
Data access monitors and logs are available for all access to sensitive records. | |
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Data Masking Conceals confidential data when displayed or exported. |
Data masking is available for exports, display, and reporting scenarios. | |
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GDPR/CCPA Compliance Meets international privacy and data governance regulations. |
GDPR/CCPA compliance supported, referenced in product compliance claims. |
Analytics and Reporting
(14 Yes /14 Known /15 Possible features)
|
Custom Dashboard Creation Allows users to create personalized analytics dashboards. |
Custom analytics/dashboard creation cited in reporting capabilities. | |
|
Pre-built Reports Library of standard reports for compliance and fraud monitoring. |
Pre-built compliance and fraud monitoring reports included. | |
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Ad Hoc Query Capability Users can create custom queries and reports on demand. |
Ad-hoc report/query generation supported for power users and analysts. | |
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Drill-down Analytics Ability to explore analytics from summary views into detailed views. |
Drill-down from summary to detailed views is supported in reporting UI. | |
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Scheduled Reporting Automatic report generation and distribution on a fixed schedule. |
Scheduled reporting and distribution available for compliance/audit teams. | |
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Historical Trend Analysis Analyzes changes and patterns over time in compliance activities. |
Historical trend analysis for risk/compliance data is supported. | |
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Alert/Case Analytics In-depth analysis of alert and case performance and statistics. |
Alert and case analytics tools included in the platform UI. | |
|
Export Formats Range of formats (PDF, Excel, CSV, etc.) for exported reports. |
Multiple file export formats (PDF, Excel, CSV, etc.) supported. | |
|
Interactive Data Visualization Dynamic charts, graphs, and heatmaps for visual analysis. |
Interactive visualizations (charts, graphs) seen in product demos. | |
|
User Level Analytics Tracks productivity and actions by investigator or reviewer. |
User-level analytics for productivity and review efficiency are available. | |
|
Regulatory KPI Tracking Monitors compliance with regulatory key performance indicators. |
Regulatory KPI dashboards/tracking are part of the compliance management suite. | |
|
Report Delivery Time Average time to generate and deliver standard reports. |
No information available | |
|
Live Data Feeds Real-time streaming of analytics and monitoring metrics. |
Live analytics/monitoring feeds offered for ongoing risk/compliance review. | |
|
Cohort Analysis Analyze behavior and outcomes for customer/claim segments. |
Cohort analysis supported for segmentation analysis in case/customer reviews. | |
|
Self-Service Reporting Non-technical users can access and build their own reports. |
Self-service reporting for non-technical users described in reporting framework. |
Usability and Support
(12 Yes /12 Known /15 Possible features)
|
User Interface Simplicity Easy to use and navigate for all user roles. |
UI is designed for ease of use, with positive feedback from market users. | |
|
Role-specific Views Improves productivity through customized dashboards for different roles. |
Role-specific dashboards/views discussed in implementation examples. | |
|
Contextual Help In-app assistance and training resources available. |
Context-sensitive help and training resources built into the interface. | |
|
Onboarding Support Comprehensive training and onboarding for new teams. |
Comprehensive onboarding training for new users/teams is available. | |
|
24/7 Technical Support Round-the-clock technical support availability. |
24/7 technical support offered for enterprise clients. | |
|
Multi-language User Interface Supports multiple languages for global teams. |
Multi-language interface is available for global deployments. | |
|
User Feedback Mechanism Easy submission of user feedback and product suggestions. |
User feedback can be submitted via in-app forms and support portal. | |
|
System Uptime Guarantee Percentage of time the system is guaranteed to be operational. |
No information available | |
|
Release Frequency Average time between major product updates. |
No information available | |
|
Knowledge Base Access Documentation and FAQs available for self-service help. |
Self-service knowledge base (docs, FAQs) is maintained online. | |
|
Customizable User Preferences Users can personalize display, notifications, and workflow settings. |
User can personalize notifications, dashboard, and certain workflow preferences. | |
|
Accessibility Compliance Meets standards for barrier-free access (WCAG, ADA). |
Accessibility compliance (WCAG/ADA) referenced in product claims. | |
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Guided Walkthroughs Built-in tutorials and interactive walkthroughs for new features. |
No information available | |
|
Mobile Compatibility Available on mobile or responsive to mobile browsers. |
Mobile compatibility is cited as part of recent platform updates. | |
|
Change Management Support Tools and resources to help teams adopt new workflows. |
Change management resources and support available for onboarding/adoption. |
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