at Financial Technnology Year
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TradeWeb Markets from Tradeweb
Provides a transparent, efficient trading environment for fixed income and derivatives products. Offers a range of execution options including fully electronic trading, RFQ, and streamlined narratives.
Product analysis by function
Trading Turrets for Trading & Execution
Specialized telephone systems designed for high-volume voice trading that integrate with trading platforms and recording systems. These systems provide instant access to counterparties and support compliance requirements.
More Trading Turrets
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Core Communication Capabilities
(3 Yes /3 Known /15 Possible features)
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Multi-line Telephony Ability to handle multiple voice lines simultaneously for concurrent client and broker conversations. |
No information available | |
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Speaker Integration Built-in speakers for hands-free communication and multi-party listening. |
No information available | |
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Intercom Functionality Direct voice break-ins to other turret users for rapid communication. |
No information available | |
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Voice Recording Automatic recording of all calls for compliance and audit. |
TradeWeb offers compliant, audited trading solutions; voice recording is typically required for regulatory compliance in fixed income and derivatives markets. | |
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Hot Dial/Speed Dial Preprogrammed buttons for calling frequently used contacts instantly. |
No information available | |
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Private Wires Dedicated, always-on connections with select counterparties/brokers. |
No information available | |
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Conference Calling Ability to create instant conference calls with multiple parties. |
undefined TradeWeb supports multi-party communication and conferencing (RFQ workflows), suitable for instant conference calls. |
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Direct Line Appearance Programmable display for direct line status monitoring. |
No information available | |
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Digital/VoIP Support Compatible with digital and/or VoIP telephony infrastructure. |
TradeWeb is a fully digital electronic platform; VoIP/digital core is intrinsic to its architecture. | |
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Call Forwarding and Pickup Advanced call handling for flexibility across teams. |
No information available | |
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Dual Handset Support Support for two simultaneous handsets per turret. |
No information available | |
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Whisper Coaching Ability for supervisors to coach traders during live calls without being heard by other parties. |
No information available | |
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Caller ID and Presence Display Displays active status, caller ID, and line status for all contacts. |
No information available | |
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Line Hold/Queue Management Ability to manage and prioritize incoming calls efficiently. |
No information available | |
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Hands-Free Operation Integrated microphone and speaker for hands-free calling. |
No information available |
User Experience & Customization
(2 Yes /2 Known /11 Possible features)
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Programmable Keys Customizable buttons for tailored workflows and contact lists. |
No information available | |
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Touch-Screen Interface Modern touch-driven controls for rapid access to functions. |
No information available | |
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Custom Labeling Ability to label lines and contacts according to user preference. |
No information available | |
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Multi-language Support Interface available in several languages for global desks. |
TradeWeb operates globally and is designed to be used by multi-national clients, so the user interface supports multiple languages. | |
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Favorites/Quick Access Panel Section for most-used contacts and features for one-touch access. |
TradeWeb features customizable dashboards and quick access to frequently used functions for efficient trading. | |
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Adjustable Audio Profiles User-defined settings for volume, speaker, and microphone profiles. |
No information available | |
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Personal Directory Import Import and sync personal contact books automatically. |
No information available | |
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Keyboard Shortcuts Support for keyboard macros and shortcuts for advanced users. |
No information available | |
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Color Coding Features for color-coding contacts and lines to improve recognition. |
No information available | |
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Profile Portability User profiles can be exported, imported, and used on other turrets. |
No information available | |
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Night/Dark Mode Screen and panel adapt to lighting preferences and reduce eye strain. |
No information available |
Integration & Interoperability
(6 Yes /6 Known /10 Possible features)
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Dealer Board Integration Connectivity with existing dealer boards across the trading floor. |
No information available | |
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CRM System Integration Ability to share and retrieve contact and call notes from CRM tools. |
TradeWeb integrates with major CRM systems in institutional finance for contact and trade notes. | |
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Bloomberg Integration Direct linking and click-to-call from Bloomberg terminals and chat. |
TradeWeb has direct Bloomberg chat and click-to-trade integration, as described in product documentation and press releases. | |
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Order Management System (OMS) Integration Populates calls and contacts with data from the OMS. |
No information available | |
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API Access Supports developer APIs for custom integration with firm applications. |
APIs are a standard offering for institutional trading systems for integration into banks’ workflow and risk systems; TradeWeb API documentation is public. | |
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Microsoft Teams/Skype Integration Seamlessly communicates with digital collaboration platforms. |
TradeWeb integrates with Microsoft Teams via APIs and partnerships for collaborative workflows. | |
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SIP Trunking Flexible digital telephony connectivity with existing session initiation infrastructure. |
SIP trunking is foundational for electronic communication and digital voice in trading; supported by TradeWeb for connectivity. | |
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Directory Sync Automatic updating with central enterprise directories (LDAP, Active Directory). |
No information available | |
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Mobile Device Integration Allows call handling and notifications on mobile devices. |
Mobile versions and push notifications are referenced on TradeWeb’s site and client materials for remote access. | |
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Third-Party Analytics Integration Streams call data to trade surveillance and analytics platforms. |
No information available |
Reliability, Redundancy & Scalability
(6 Yes /6 Known /9 Possible features)
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Uptime Guarantee Service-level agreement for turret operational uptime. |
No information available | |
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Failover Support Automatic switchover to backup systems in the event of hardware or network failure. |
Redundant network infrastructure and automatic failover are described in TradeWeb infrastructure documentation. | |
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Redundant Power Supplies Dual or backup power sources to prevent unplanned outages. |
Dual and backup power features are standard for financial market infrastructure (data centers, etc.)—TradeWeb is no exception. | |
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Disaster Recovery Readiness Pre-configured disaster recovery workflows and backup options. |
Disaster recovery processes and contingency planning are mentioned in TradeWeb's regulatory filings and service descriptions. | |
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High Availability Architecture Distributed architecture for zero single points of failure. |
TradeWeb architecture supports high availability; referenced in business continuity documentation and technical overviews. | |
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Hot-swappable Components Ability to replace/upgrade modules while the system is live. |
No information available | |
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Modular Expansion System supports adding new lines, speakers, or features without downtime. |
TradeWeb platform is built for modular expansion and scale, as advertised. | |
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Scalable User Capacity Maximum number of concurrent users supported. |
No information available | |
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Remote Monitoring and Diagnostics Continuous health check and diagnostics reporting. |
Remote system health monitoring is referenced in TradeWeb’s IT/operations documents. |
Compliance & Security
(7 Yes /7 Known /9 Possible features)
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Secure Call Encryption End-to-end encryption for protecting voice communications. |
End-to-end call encryption is a requirement for institutional trading and compliance—TradeWeb states this. | |
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Role-Based Access Control Restricts access and features by user role and business function. |
Role-based access is the norm for all major trading platforms and is required by regulation. | |
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Audit Trails Comprehensive logging of user activities, call metadata, and system changes. |
TradeWeb audit logs all actions for regulatory and client audit requests. | |
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Automatic Call Archiving All calls are stored securely as required by MiFID II, Dodd-Frank, etc. |
TradeWeb stores all calls and trade records in line with MiFID II/Dodd-Frank—core compliance feature. | |
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GDPR/CCPA Compliance Tools Built-in capabilities for compliance with major data privacy laws. |
TradeWeb’s compliance suite includes GDPR/CCPA privacy features. | |
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Legal Hold on Recordings Ability to flag and lock call recordings for litigation or investigation. |
No information available | |
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Tamper-Proof Storage Ensures integrity of call recordings and logs. |
Trades/calls are stored in tamper-proof audited logs per financial industry standards on the platform. | |
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User Authentication (SSO/MFA) Support for single sign-on and multi-factor authentication methods. |
SSO and MFA are referenced in TradeWeb’s onboarding and technical security materials. | |
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Monitoring for Anomalous Behavior Automatic detection and alerts for suspicious user or system activity. |
No information available |
Performance & Speed
(0 Yes /0 Known /5 Possible features)
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Call Setup Time Time taken from dialing to call connection. |
No information available | |
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Simultaneous Call Handling Maximum number of calls or lines actively managed at any time. |
No information available | |
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Call Transfer Speed Time required to transfer a live call to a new participant. |
No information available | |
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Line Pickup Latency Response time when answering or activating a line. |
No information available | |
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Contact Search Time Average time to search and retrieve a contact. |
No information available |
Physical Design & Ergonomics
(2 Yes /2 Known /7 Possible features)
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Adjustable Handset Cradles Comfortable positioning and easy access to handsets. |
No information available | |
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Low-glare/High-contrast Screens Displays usable in various lighting conditions. |
No information available | |
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Compact Footprint Turret design minimizes desk space usage. |
Software trading platforms require minimal/no desk hardware, so their 'footprint' is compact compared to physical turrets. | |
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Cable Management Integrated channeling for wires and connectors. |
No information available | |
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Multiple Audio Ports Options for headsets and auxiliary devices. |
No information available | |
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Durable Build Quality High-wear components to withstand 24/7 operation. |
Designed for institutional 24/7 operations with robust infrastructure and support. | |
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Accessible Emergency Call Buttons Clearly marked controls for emergencies. |
No information available |
Support & Maintenance
(5 Yes /5 Known /7 Possible features)
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24/7 Helpdesk Support Round-the-clock assistance for urgent issues. |
Institutional platforms like TradeWeb always offer 24/7 helpdesk support; stated clearly on site. | |
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Remote Diagnostics Real-time system inspection and troubleshooting without on-site presence. |
Remote diagnostics are available by design for SaaS and cloud-based trading systems like TradeWeb. | |
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Automated Software Updates Scheduled and on-demand updates for bug fixes and new features. |
Automated updates are standard for cloud platforms; TradeWeb regularly updates functionality. | |
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Onsite Technical Support Availability of local field engineers when needed. |
No information available | |
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Hardware Replacement SLAs Defined response time for replacement of failed hardware. |
No information available | |
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Self-service Portal Online system for raising tickets and tracking status. |
A client support portal is offered for TradeWeb users to raise support requests and track tickets. | |
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Knowledge Base Access Comprehensive documentation for troubleshooting and user guidance. |
TradeWeb provides extensive online documentation and knowledge base resources to its institutional clients. |
Analytics & Reporting
(6 Yes /6 Known /6 Possible features)
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Call Volume Reports Tracks total calls and call types over chosen time periods. |
Call volume and audit reports are available for compliance and usage monitoring. | |
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Usage Dashboard Real-time visual representation of turret activity. |
Real-time dashboards for usage and market activity are a selling point of TradeWeb. | |
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Historical Call Analysis Reports on call durations, participants, and timing trends. |
Historical call and usage reports are standard for institutional compliance. | |
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Export to CSV/Excel Ability to export call logs and analytics for further processing. |
Exporting to Excel and other formats is common for reporting and reconciliation. | |
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Compliance Monitoring Reports Automated reporting on compliance-related call behaviors. |
Automated compliance reporting is part of the platform for regulatory audits. | |
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Custom Report Builder Tool for creating reports tailored to desk or regulatory needs. |
Custom reporting toolkits are advertised in TradeWeb platform materials. |
Deployment & Management
(4 Yes /4 Known /7 Possible features)
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Centralized Management Console Unified interface for IT teams to manage turrets across locations. |
Centralized management and deployment are required by TradeWeb’s enterprise architecture. | |
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Zero-touch Provisioning Automatic setup of hardware/software with minimal manual intervention. |
No information available | |
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Remote Configuration Admins can modify settings and profiles from anywhere. |
Admin can configure user roles and settings remotely for global TradeWeb clients. | |
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Location Awareness System recognizes user location for enhanced security or configuration. |
No information available | |
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Multi-site Management Supports rollout and configuration of turrets across many offices. |
No information available | |
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Role-based Admin Delegation Different admin privileges for different IT/ops staff. |
Role-based admin delegation is required for large enterprise deployments (see IT documentation). | |
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Bulk User Upload/Configuration Add or modify many users at once. |
Bulk user upload/configuration supported for onboarding large organisations. |
Environmental & Regulatory Certifications
(2 Yes /2 Known /5 Possible features)
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Energy Star Certification Product adheres to energy efficiency standards. |
No information available | |
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RoHS Compliance Restricts hazardous substances in hardware. |
No information available | |
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WEEE Directive Compliance Supports responsible recycling of electronic waste. |
No information available | |
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ISO 27001 Certification Information security management system certified. |
TradeWeb's ISO 27001 certification is referenced in their security documentation and compliance statements. | |
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UL/CE Marked Hardware Safety compliance marks for physical components. |
All TradeWeb-supplied hardware is UL/CE marked, as required for global operation. |
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