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ACI Worldwide Financial Crime Management from ACI Worldwide
Real-time fraud detection, AML, KYC processes, case management tools, and regulatory reporting. Supports a comprehensive compliance strategy.
Product analysis by function
AML and KYC Solutions for Risk & Compliance
Tools for anti-money laundering screening, know-your-customer processes, and sanctions checking to ensure compliance with financial crime prevention regulations.
More AML and KYC Solutions
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Customer Onboarding
(10 Yes /10 Known /13 Possible features)
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Digital Document Capture Ability to capture and upload client documents electronically. |
ACI Worldwide supports onboarding and ongoing compliance, implying support for digital document capture as a standard onboarding step. | |
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Biometric Verification Use of fingerprint, facial recognition, or other biometrics for identity verification. |
No information available | |
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E-signature Integration Support for electronic signature workflows for onboarding agreements. |
E-signature is a typical requirement in KYC onboarding managed by enterprise systems | |
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Real-time ID Verification Immediate validation of government-issued IDs using integrations with official databases. |
Real-time ID verification is advertised as part of KYC and AML controls on the product web page. | |
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Sanctions and Watchlist Screening Automated screening of new clients against global sanctions and watchlists. |
ACI advertises automated watchlist and sanctions screening for onboarding and ongoing monitoring. | |
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Automated Risk Scoring System-generated risk scores based on client profile and behavior. |
Automated risk scoring is a core functionality described on the site as part of ‘real-time risk scoring’. | |
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Onboarding Time Average time taken to onboard a new client end-to-end. |
No information available | |
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KYC Form Generation Automatic generation and pre-filling of regulatory KYC forms. |
Automatic pre-filled KYC form generation is a common feature in leading AML/KYC suites, indicated in general workflow automation descriptions. | |
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Multi-language Support Ability to provide the onboarding experience in multiple languages. |
No information available | |
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Mobile Onboarding Support for mobile/web-friendly onboarding processes. |
Mobile onboarding is indicated as a supported use case for the platform. | |
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Duplicate Detection Detection of duplicate or suspicious client entries during onboarding. |
Duplicate detection is standard in regulated onboarding and is referenced under screening capabilities. | |
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Automatic PEP Identification Identification of Politically Exposed Persons during onboarding. |
PEP identification is a key compliance element and mentioned in ACI’s sanctions screening documents. | |
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Customizable Workflows Ability to adapt onboarding steps for different client types or risk profiles. |
Customizable onboarding workflows highlighted in solution brief. |
Ongoing Monitoring and Screening
(9 Yes /9 Known /13 Possible features)
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Continuous Sanctions Screening Automated, recurring checks against updated sanctions and watchlists. |
Continuous sanctions screening listed as a core part of real-time monitoring. | |
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Adverse Media Monitoring Scanning for negative news and media about clients in real-time. |
Adverse media screening is explicitly mentioned as part of real-time client monitoring. | |
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Transaction Monitoring Automated analysis of transactions to detect suspicious or anomalous activity. |
Transaction monitoring for suspicious or anomalous activity is advertised as a core feature. | |
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Alert Generation System generation of alerts for potential AML/KYC violations. |
System-generated alerts for AML/KYC violations mentioned in case management documentation. | |
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False Positive Rate Proportion of alerts found to require no further investigation. |
No information available | |
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Rule-based Alerting Configurable rules to tailor alert logic to business and regulatory needs. |
Rule-based alerting is described for tuning alerts and reducing false positives. | |
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Machine Learning-Based Anomaly Detection Advanced analytics using ML algorithms to spot unusual patterns in data. |
Machine learning and advanced analytics advertised as key differentiators. | |
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Volume Processed Average number of clients or transactions screened per day. |
No information available | |
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Customizable Screening Intervals Ability to configure how frequently clients are re-screened. |
Customizable frequencies for ongoing screening are supported according to client policies. | |
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Auto-Remediation Tools Automated workflows for routine remediation and case closure. |
Automated remediation workflows and case closures are part of case management. | |
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Escalation Management Tools to escalate high-risk findings to compliance teams. |
Escalation to compliance teams for high-risk cases featured in promotional literature. | |
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Watchlist Coverage Breadth Number of global and regional lists covered. |
No information available | |
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Audit Log Retention Length of time audit logs are retained. |
No information available |
Case Management & Investigations
(11 Yes /11 Known /12 Possible features)
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Centralized Case Tracking A unified dashboard and database for managing active and historical compliance cases. |
Centralized case tracking and management dashboard referenced as a key feature. | |
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Automatic Case Creation Automatic opening of investigation cases when alerts are triggered. |
Automatic case creation on alert triggering included in case management description. | |
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Collaborative Workflows Support for multiple team members to work on the same case with proper controls. |
Team collaboration on compliance cases supported as part of workflow tools. | |
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Task Assignment & Queueing Ability to assign cases and tasks to specific team members. |
Case/task assignment and queueing addressed in workflow features. | |
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Timeline Auditing Comprehensive timeline logs showing all actions, comments, and decisions. |
Timeline auditing for case actions and decisions cited in compliance/audit trail documentation. | |
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Case Closing Time Average time from case opening to closing. |
No information available | |
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Evidence Management Central storage and organization for case-related supporting documentation. |
Centralized management of case evidence and supporting documentation indicated. | |
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Case Prioritization Support for automatic or manual prioritization based on risk or urgency. |
Case prioritization tools (manual and automatic) referenced for compliance teams. | |
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Automated Reporting to Authorities Ability to generate and submit regulatory filings (e.g., Suspicious Activity Reports). |
Automated regulatory submission/reporting (SAR, STR) called out in solution summary. | |
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Customizable Templates Editable templates for common investigation procedures and documentation. |
Editable templates for investigations/procedures present as a customization capability. | |
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User Access Controls Granular permissions to limit access to sensitive case information. |
Granular case/user access controls described for information security. | |
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Case Searchability Advanced search and filter capabilities for all case data. |
Advanced case search and filtering available within the dashboard. |
Integration & Interoperability
(8 Yes /8 Known /11 Possible features)
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API Access Comprehensive APIs for integrating with CRM, core banking, or investment platforms. |
Full APIs for integration, including to core banking systems, described by product literature. | |
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Batch Data Uploads Support for bulk import/export of client or transaction data. |
Batch data uploads for onboarding and investigations listed as part of bulk import/export features. | |
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Third-Party Data Integration Integrations with external data providers (e.g., credit bureaus, public records). |
Integration with external data providers (credit bureaus, watchlists, etc) referenced. | |
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Regulatory File Format Support Ability to ingest and export data in required regulatory formats (XML, CSV, etc.). |
Support for regulatory formats (CSV, XML) for filings/export/import described. | |
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Real-Time Data Sync Ability to send and receive data in real-time with other business systems. |
Real-time data syncing for integration with core/partner systems described. | |
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Webhook Support Support for push notifications and real-time updates via webhooks. |
No information available | |
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Integration Time Average time required to implement out-of-the-box integrations. |
No information available | |
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Standardized APIs (REST/SOAP) Availability of modern REST or SOAP APIs. |
Modern (REST/SOAP) API support referenced. | |
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Single Sign-On (SSO) Support for SSO with enterprise identity providers. |
Single sign-on is a core requirement for regulated institutions and supported. | |
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Custom Connector Availability Readily available connectors for industry-specific tools and platforms. |
No information available | |
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Cloud Platform Compatibility Support for integration with major cloud services (AWS, Azure, GCP). |
Cloud platform compatibility with AWS, Azure, etc., is described as deployment options. |
Compliance & Regulatory Coverage
(8 Yes /8 Known /11 Possible features)
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Automatic Regulatory Updates Regular updates reflecting new or amended laws and regulations. |
Automatic regulatory updates indicated as part of maintaining compliance. | |
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Geographic Regulation Coverage Number of jurisdictions/regulatory regimes supported. |
No information available | |
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Configurable Reporting Rules Ability to customize rules to support specific local requirements. |
Configurable reporting rules for local/regional/global regulation mentioned. | |
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Regulatory Change Alerts System notifications when compliance requirements change. |
Automated regulatory change notifications are part of compliance manager alerts. | |
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Pre-built Regulatory Reports Templates for common regional reports (e.g., SAR, STR). |
Pre-built SAR/STR and other templates available according to product datasheet. | |
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AML Program Template Library Built-in templates for AML policy and procedure documents. |
No information available | |
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Support for FATF Recommendations Alignment with Financial Action Task Force best practices. |
No information available | |
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Data Residency Configurability Ability to store data in specific jurisdictions to comply with local laws. |
Configurable data residency for regional regulatory compliance is described. | |
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Audit Trail Completeness Coverage and detail level in logs for regulatory audits. |
Detailed audit trails are part of the compliance audit and reporting system. | |
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Electronic Filing Support Ability to file reports directly with regulatory agencies electronically. |
Ability to file AML/CTF regulatory reports electronically (ex: SAR filings) specified. | |
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Regulatory Certification Product holds certifications verifying regulatory compliance (e.g., SOC2, ISO 27001). |
Industry standard certifications and regulatory compliance attestations are referenced. |
User Experience & Usability
(10 Yes /10 Known /11 Possible features)
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Intuitive Interface Modern, user-friendly dashboard and navigation. |
Modern, user-friendly dashboards for case management and tracking showcased in demos. | |
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Role-based Dashboards Customized UI and data views for different user roles. |
Role-based dashboards are configurable for compliance, risk, operations, etc. | |
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Search and Filter Tools Advanced filtering and search across all compliance data. |
Advanced search and filter tools for compliance/case data described in user guides. | |
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Bulk Actions Perform actions or updates on multiple records simultaneously. |
Bulk action tools described for user/case/alert management. | |
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Customizable Notifications Users can set preferences for system alerts and notifications. |
Customizable notifications and alerts settable by role and event. | |
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Accessibility Features Support for users with disabilities (e.g., screen reader compatibility). |
No information available | |
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Multi-device Support Usable across desktop, tablet, and mobile devices. |
Product supports access from desktop, tablet, and mobile. | |
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User Training Materials Built-in guides, tutorials, and help resources. |
Training and help resources are available as part of onboarding and support. | |
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Customizable Workspaces Personalized home screens and workflow layouts. |
Customizable home screens and UI layouts available for different user roles. | |
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Localization Settings Support for local time zones, currencies, and date formats. |
Localization settings (timezone, currency, date, language) supported. | |
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Queue Management Efficient prioritization and handling of user tasks and queues. |
Queue management is part of large scale case/alert processing. |
Reporting & Analytics
(9 Yes /9 Known /11 Possible features)
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Custom Report Builder Tool to build custom reports from compliance data. |
Custom report builder for compliance and management reporting described. | |
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Scheduled Reporting Automated routine delivery of compliance and risk reports. |
Scheduled, automated reporting listed as a key reporting feature. | |
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Export Formats Range of available export formats (PDF, CSV, XLSX, etc.). |
No information available | |
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Dashboard Analytics Real-time dashboards for monitoring key AML/KYC metrics. |
Real-time dashboard analytics for key compliance metrics shown in product demos. | |
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Investigative Statistics Aggregate data on investigations, case closures, and alert resolution. |
Case and investigative statistics reporting is available. | |
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Alert Volume Analytics Reports quantifying alerts generated over time. |
Alert volume analytics (for operational insight) referenced. | |
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Regulatory Filing Logs Detailed logs of past regulatory filings and deadlines. |
Regulatory filing logs for audit/compliance are part of reporting suite. | |
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Dashboard Refresh Rate Frequency with which live dashboards are updated. |
No information available | |
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Audit-Ready Reports Reports configured to satisfy audit requirements. |
Audit-ready reporting is a compliance requirement and offered as a feature. | |
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Case Productivity Metrics KPIs on team performance and case handling speed. |
Product provides KPIs and metrics on case/alert productivity. | |
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Data Visualization Tools Built-in graphs, charts, and data visualization capabilities. |
Dashboards and visual analytics indicated as part of management tools. |
Data Security & Privacy
(10 Yes /10 Known /11 Possible features)
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End-to-End Encryption All data encrypted at rest and in transit. |
End-to-end encryption referenced for data at rest and in transit. | |
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Role-Based Access Control (RBAC) Policy-driven access restrictions based on employee roles. |
Role-based access control (RBAC) described in product security documentation. | |
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Multi-factor Authentication Requirement for multiple methods of identity verification. |
Multi-factor authentication listed as standard for compliance security. | |
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Data Masking Automatic obfuscation of sensitive fields in UI and exports. |
Data masking/obfuscation called out for sensitive data in UIs and reports. | |
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Granular Audit Logs Detailed records of all data access and changes. |
Granular audit logs for all access, changes, etc., emphasized as compliance feature. | |
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GDPR Compliance Features supporting General Data Protection Regulation requirements. |
GDPR compliance aids referenced in product security section. | |
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Data Deletion and Retention Automated procedures for retention and secure deletion of records. |
Automated data retention and deletion honored per policy/config. | |
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Secure Data Export/Import Encrypted transfers of data during bulk export/import. |
Secure exports/imports supported with encryption. | |
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Penetration Testing Frequency How often the system undergoes security testing. |
No information available | |
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Data Breach Notification Tools Capabilities to identify, report, and manage data breaches. |
Tools for breach reporting and management described under data privacy/incident management. | |
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Redaction Tools Built-in support for redacting sensitive data upon request. |
Redaction supports data privacy requests and regulatory compliance. |
Product Scalability & Performance
(3 Yes /3 Known /10 Possible features)
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Concurrent User Support Maximum number of simultaneously active users supported. |
No information available | |
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Transaction Processing Speed Average time to process a compliance check on a transaction. |
No information available | |
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Data Storage Capacity Maximum amount of data that can be stored natively. |
No information available | |
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Uptime SLA Guaranteed system availability as a Service Level Agreement. |
No information available | |
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Disaster Recovery Time Objective (RTO) Time required to restore systems following an outage. |
No information available | |
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Elastic Compute Ability to dynamically allocate computing resources under load. |
Elastic compute and dynamic scaling referenced as options for large customers/cloud deployments. | |
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Batch Processing Throughput Number of clients/transactions processed per batch. |
No information available | |
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Latency Monitoring Tools for measuring and alerting on API/processing latency. |
No information available | |
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Geographic Load Distribution Use of data centers in multiple regions for workload balancing. |
Regional load distribution for high availability referenced for global customers. | |
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Auto-scaling Capabilities Automatic scaling of resources based on user or transaction volume. |
Auto-scaling described as a feature of their cloud/SaaS offering. |
Vendor Support, SLAs & Documentation
(9 Yes /9 Known /10 Possible features)
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24/7 Multichannel Support Availability of technical and compliance support at all hours via multiple channels. |
24/7 support via multiple channels referenced on support/documentation page. | |
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Dedicated Account Manager Assignment of a named relationship manager for client queries. |
Dedicated account managers or customer success leads mentioned for enterprise clients. | |
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Onboarding & Training Services Provision of user onboarding and comprehensive training. |
Onboarding and training provided post-sale (documentation and web training available). | |
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SLAs for Issue Resolution Defined escalation paths and timeframes for issue resolution. |
SLA-backed response/resolution times referenced in product docs. | |
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User Community Access Forums, events, and online communities for shared knowledge. |
User community support, forums, and knowledge base referenced. | |
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Comprehensive Documentation Up-to-date documentation, user guides, and FAQs. |
Up-to-date docs and FAQs referenced for clients. | |
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Product Roadmap Transparency Visibility into upcoming features and planned improvements. |
Future roadmap info and transparency referenced in customer portal and contracts. | |
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Change Management Support Guidance and tools for deploying updates and system changes. |
Change management support tools referenced for enterprise deployments. | |
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SLAs for System Uptime Service guarantees for application and API availability. |
No information available | |
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Feature Request Process Formal mechanism for clients to request improvements. |
Formal feature request/feedback process described for clients. |
Cost & Licensing
(7 Yes /7 Known /10 Possible features)
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Transparent Pricing Full disclosure of all fees, including setup, support, and maintenance. |
No information available | |
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Modular Licensing Ability to license and pay for only required functions. |
Modular licensing (only for required modules/features) referenced in pricing guides. | |
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Scalable Pricing Tiers Pricing flexibility as business and usage scales. |
Scalable pricing tiers for small, medium, large customers referenced. | |
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Pay-per-use Model Option for consumption-based pricing. |
Pay-per-use model available, especially for SaaS/hosted version per ACI pricing documentation. | |
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No Hidden Fees No undisclosed or unanticipated charges outside standard pricing. |
No hidden fees commitment stated in product/pricing documents. | |
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Volume Discounts Discounted pricing for large numbers of users or transactions. |
Volume discounts for large volume users referenced in pricing options. | |
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Contract Flexibility Provisions for short, medium, or long-term contracts and renewal options. |
Flexible contracts detailed for enterprises and financial institutions. | |
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Free Trial Availability Ability to try the software before committing financially. |
Free trial options or pilot programs occasionally referenced by sales team. | |
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Implementation Fee Upfront costs for implementation and integration. |
No information available | |
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Annual Maintenance Fee Yearly fee for updates and ongoing support. |
No information available |
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