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Diligent Risk Management from Diligent Corporation
Governance and risk management platform with operational risk modules for pension funds featuring risk assessment, monitoring, and reporting. Includes pension-specific governance tools, board management functionality, and regulatory compliance frameworks.
More about Diligent Corporation
Product analysis by function
Operational Risk Management Software for Risk Management
Systems that identify, monitor, and mitigate risks related to internal processes, people, and systems, including incident tracking, control testing, and key risk indicator monitoring specific to pension operations.
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Risk Identification & Assessment
(9 Yes /9 Known /10 Possible features)
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Automated Risk Identification System automatically detects new and emerging risks within pension operations. |
Diligent advertises proactive/automated risk identification and monitoring, suitable for emerging pension risks. | |
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Risk Library Customization Customizable catalog of risk types tailored to the processes of pension fund management. |
Diligent offers configurable risk libraries tailored for sector-specific (pension) governance. | |
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Risk Assessment Workflows Pre-built workflows for systematic risk evaluation and scoring. |
Pre-built & customizable risk/workflow templates part of Diligent’s solution. | |
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Qualitative Risk Assessment Support for qualitative (subjective) risk assessments. |
Diligent supports qualitative risk assessment via configurable risk evaluation modules. | |
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Quantitative Risk Assessment Support for quantitative (numerical) evaluation of risks. |
Quantitative/matrix scoring, inherent and residual risk calculation documented as available on solution datasheets. | |
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Inherent vs. Residual Risk Calculation Distinction and calculation of risk with and without controls. |
Inherent vs. residual risk, control assignment and scoring are described in product literature. | |
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Heatmap Visualization Graphical heatmaps for risk assessment results. |
Risk heatmaps/visual dashboards for risk exposure are standard features per Diligent documentation. | |
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Bulk Risk Import/Export Import/export risk data in bulk via standard file formats. |
Import/export and integration for bulk data are available (CSV, Excel, API). | |
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Risk Scoring Customization Ability to define custom risk scoring and weighting rules. |
Risk scoring system and weighting customizable per risk/category. | |
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Number of Risks Supported Maximum risks the system can manage concurrently. |
No information available |
Incident & Event Management
(9 Yes /9 Known /10 Possible features)
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Incident Capture Tools for front-line staff to submit operational incidents easily. |
Incident reporting or event logging is included for front-line and operational staff. | |
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Incident Categorization Customizable fields to classify incident types, sources, and impacts. |
Incident classification, custom fields, and impact tracking supported. | |
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Automated Incident Notification Automatic notifications to relevant personnel upon incident recording. |
Automated notifications and workflow escalation for critical incidents are supported. | |
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Root Cause Analysis Support Template-driven process for investigating and assigning incident causes. |
Root cause analysis templates and incident follow-up workflows are present in the platform. | |
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Corrective Action Tracking Assign, monitor, and follow up on remediation actions. |
Corrective action tracking with follow-up and assignment is a standard incident module feature. | |
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Near-Miss Logging Ability to log and analyze near-miss events. |
Near-miss or 'close call' event capture described in Diligent support documentation. | |
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Loss Data Repository Centralized database for historical operational loss data. |
Historical loss/incident benchmarking is included for audit and risk learning. | |
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Incident Resolution Time Average time taken to resolve an incident. |
No information available | |
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Attachment Upload Upload supporting documents or evidence to incidents. |
System allows upload of supporting documentation to incidents or risks. | |
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Role-based Access to Incidents Fine-grained access controls for incident information. |
Role-based permissions and access specified for security/document controls. |
Control Management & Testing
(9 Yes /9 Known /10 Possible features)
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Control Inventory Management Central register of all operational controls tied to processes and risks. |
Platform supports a control repository where controls are mapped to risks and processes. | |
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Automated Control Mapping Automatically suggests linkages between risks and controls. |
Automated recommendations/linkages between controls and risks described in platform integration features. | |
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Control Testing Campaigns Schedule and manage periodic and ad hoc control effectiveness tests. |
Control testing (schedule, ad hoc) through campaign management modules exists. | |
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Control Design & Operating Effectiveness Separate documentation and evaluation of design and operating effectiveness. |
Separate fields for design/operating effectiveness found in Diligent’s testing features. | |
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Sampling Methods for Testing Enables random or systematic sample selection for control testing. |
Sampling for control testing (random/systematic) is supported within audit/workflow setup. | |
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Test Evidence Attachment Upload evidence files for each control test conducted. |
Test evidence and documentation uploads are part of audit/control testing. | |
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Automated Test Reminders Alerts and reminders for upcoming or overdue control tests. |
Automated reminders for tests, certifications, and follow-ups included. | |
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Control Weakness Management Logging and remediation workflows for failed control tests. |
Weakness/finding management with remediation workflow is present. | |
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Segregation of Duties Detection Identifies potential conflicts in user duties within controls. |
Segregation of duties detection/alert for user conflicts described in platform’s security feature set. | |
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Number of Controls Supported Maximum controls the system can handle. |
No information available |
Key Risk Indicator (KRI) Monitoring
(8 Yes /8 Known /10 Possible features)
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KRI Library Maintains a centralized list of KRIs linked to risks or processes. |
KRI (Key Risk Indicator) library present and customizable per risk or process. | |
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Custom KRI Definition Support for user-defined KRIs tailored to pension operations. |
KRIs are user-defined and can be tailored for pension operations. | |
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Automated KRI Data Collection Automatic ingestion of internal/external KRI data feeds. |
KRIs can be fed data automatically from internal/external sources (integration/APIs). | |
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Thresholds and Escalation Rules Configurable threshold levels and escalation triggers when exceeded. |
Configurable KRI thresholds and automatic escalation workflow is available. | |
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Historical KRI Trend Analysis Visualization and analysis of trends in KRI values over time. |
KRI history, trends, and dashboards indicated on product screenshots and documentation. | |
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KRI Performance Dashboards Dashboards for real-time status and alerts related to KRIs. |
Dashboards give near real-time performance/alerting on KRI status. | |
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Email/SMS Alerts for Breaches Immediate notification to responsible parties when KRIs breach thresholds. |
Email/SMS alerting available for KRI thresholds and breaches via notification engine. | |
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Integration with External Systems Ability to collect KRI data from third-party tools (e.g., HR, ITSM systems). |
Diligent integrates with external/pension-related systems for KRI and risk data through API/connectors. | |
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Number of KRIs Supported The maximum number of KRIs the system can support. |
No information available | |
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KRI Calculation Frequency The minimum interval at which KRIs can be updated/calculated. |
No information available |
Reporting & Analytics
(9 Yes /9 Known /10 Possible features)
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Pre-built Risk Reports Templates for standard and regulatory reporting of operational risk. |
Pre-built and configurable risk/audit report templates included. | |
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Ad-hoc Reporting Ability to build custom reports with flexible filters and groupings. |
Ad-hoc and custom report building described in documentation. | |
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Automated Report Scheduling Schedule regular delivery of risk reports to stakeholders. |
Reports can be scheduled for regular/automatic delivery to stakeholders. | |
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Graphical Dashboards Interactive dashboards for visualization of risk, control, and incident data. |
Interactive, graphical dashboards are a key selling point on Diligent website. | |
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Export to PDF/Excel/CSV Exports reports in standard business formats. |
Export to common formats (PDF, Excel, CSV) available. | |
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Drill-down Capability Ability to click through dashboards for detailed underlying data. |
Drill-down into dashboard widgets/data supported per documentation. | |
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Real-Time Analytics Near real-time updates of dashboards and reports. |
Dashboards and analytics update in near real-time as data is entered. | |
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Role-based Report Access Access controls for sensitive reports or dashboards. |
Role-based report/dashboard access available for sensitive content. | |
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Regulatory Reporting Templates Out-of-the-box templates for local pension fund regulatory requirements. |
Diligent offers standard regulatory templates, including for pension/insurance verticals. | |
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Data Retention Period How long reports and data are retained for audits. |
No information available |
Workflow & Task Automation
(9 Yes /9 Known /10 Possible features)
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Custom Workflow Designer Drag-and-drop interface for custom workflows relevant to pension operations. |
Custom workflow design through no-code builder referenced in platform materials. | |
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Automated Task Assignment Automatically assigns and notifies responsible staff for tasks. |
Automated task assignments and notifications are part of workflow automation. | |
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Escalation Matrix Rule-based escalation of overdue or critical tasks. |
Escalation rules and matrix-based workflow triggers provided in setup. | |
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Approval Routing Flexible approval chains for risk actions and exceptions. |
Custom routing/approval chains for risk and compliance events supported. | |
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Commenting & Collaboration Internal notes, comments, and tagging for improved collaboration. |
Commenting/tagging/collaboration available throughout product modules. | |
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Calendar Integration Sync with corporate calendars for reminders and deadlines. |
Calendar integrations/outlook sync are available for due dates and reminders. | |
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Workflow Runtime Performance Average time to execute automated workflow steps. |
No information available | |
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Pre-built Pension Workflows Library of sample risk management workflows tailored to pension funds. |
Pension-specific workflow samples are included in Diligent’s library. | |
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Workflow Audit Trails Complete log of workflow activities and task handovers. |
Workflow audit trail/log of all activities maintained per product summary. | |
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User Notification Preferences Customizable notification methods per user or group. |
Users can set preferences for email/SMS/in-app notifications. |
Access Control & Security
(9 Yes /9 Known /10 Possible features)
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Role-Based Access Control Granular user role and permission specification. |
Role-based access controls (RBAC) with granular permissions documented. | |
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Single Sign-On (SSO) Supports enterprise authentication (e.g., SAML, OAuth2). |
Single sign-on (SSO) capabilities (SAML, OAuth2, etc.) available for enterprise administration. | |
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Multi-factor Authentication (MFA) Requires an additional verification step for logins. |
Multi-factor authentication (MFA) can be enabled for logins. | |
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Data Encryption At Rest All stored data is encrypted. |
Data encryption at rest described in security documentation and compliance attestations. | |
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Data Encryption In Transit Data transmissions are encrypted end-to-end. |
TLS/SSL and end-to-end encryption in transit is standard for the Diligent SaaS platform. | |
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Audit Logging Complete and immutable logs of system and user actions. |
Comprehensive, immutable audit logs for system and user actions are maintained. | |
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User Session Timeout Automatic user logout after period of inactivity. |
No information available | |
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IP Whitelisting Restrict access to specific IP address ranges. |
IP whitelisting supported for enterprise deployments and access control. | |
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Data Masking Sensitive fields are masked from unauthorized users. |
Data masking of sensitive fields is part of the platform security features. | |
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GDPR/Privacy Compliance Features Enables privacy rights requests, consent tracking, and data portability. |
GDPR/data privacy compliance tools and workflows, including consent management, are included. |
Integration & Data Exchange
(8 Yes /8 Known /10 Possible features)
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API Availability Open APIs for importing/exporting risk, incident, and control data. |
Open APIs allow for import/export of risk/control/incident data. | |
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Batch Import/Export Bulk upload/export via standard formats (CSV, XML, JSON, Excel). |
Batch import/export tools (CSV, Excel, JSON) are outlined in user and admin documentation. | |
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Pre-built Integrations Ready-made connectors for common pension or ERP platforms. |
Pre-built integrations for several GRC, ERP, and pension industry tools exist for Diligent. | |
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Webhooks & Event Triggers Support for outbound notifications to other IT systems. |
Webhooks and event triggers for integration with external IT systems configurable via settings. | |
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Real-Time Data Sync Bi-directional updates with other systems in near real-time. |
Real-time/Bi-directional sync supported with select integration partners and Diligent API. | |
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Custom Field Mapping User-defined field mapping for data transfer. |
Custom field mapping for imports/exports available in admin/import setup. | |
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Flat File Transfer Scheduling Automated batch file exchange by schedule. |
Scheduled flat file exchanges supported for batch integration. | |
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Number of Integration Endpoints Supported Maximum number of simultaneous third-party endpoints. |
No information available | |
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Integration Latency Average delay between event and data availability in system. |
No information available | |
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Data Validation Rules Customizable validation checks for inbound data. |
Validation rules can be applied to inbound data via form settings and APIs. |
Configurability & Usability
(9 Yes /9 Known /10 Possible features)
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Custom Field Creation Define new data fields meeting unique pension business needs. |
Custom field creation supported for tailoring to pension fund workflows. | |
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Form Designer Drag-and-drop builder for incident/risk/control entry forms. |
Drag-and-drop form builder for new incidents, risks, or control entry is included. | |
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Localization (Language & Currency) Supports multiple languages and currencies used by pension funds. |
Localization: platform supports multi-language & currency per deployment. | |
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Mobile Access Native or web-optimized apps for incident and risk management on-the-go. |
Mobile web and app access for incident and risk management modules. | |
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User Training Documentation Comprehensive help guides and onboarding materials included. |
Comprehensive training and documentation included for product onboarding. | |
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Accessibility Compliance Meets standards (e.g., WCAG) for disability access. |
Accessibility compliance (WCAG 2.1) listed in Diligent product assurances. | |
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System Navigation Speed Average time for page-to-page navigation. |
No information available | |
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Configurable User Dashboards Users can personalize home screens with relevant widgets. |
Configurable dashboards and widgets are highlighted as a feature for end users. | |
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Bulk Data Edit Edit multiple records at once via bulk actions. |
Bulk editing and multi-record actions are available in risk and incident registers. | |
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Search & Filter Tools Advanced search and filter options across all data modules. |
Advanced search/filtering tools are standard for all registers and data modules. |
Audit, Compliance & Regulatory Support
(9 Yes /9 Known /10 Possible features)
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Full Audit Trail Automatic logging of all changes to risks, controls, incidents, and users. |
Automatic, comprehensive audit trail/log exists for all record changes and user actions. | |
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Regulatory Mapping Tools Map risks and controls directly to regulatory requirements. |
Regulatory mapping to controls and risk documented as core feature for compliance. | |
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Attestation Workflow Facilitates routine sign-off by control/process owners. |
Attestation and sign-off workflows for control/process owners included. | |
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Audit Evidence Repository Centralized location for storing audit documentation. |
Audit evidence documentation repository included in audit compliance module. | |
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Custom Compliance Checklists User-defined checklists for regulatory or procedural checks. |
User-defined checklists for compliance/testing possible via workflow builder. | |
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Automated Compliance Alerts Automatic notifications of non-compliance or overdue certifications. |
Automated compliance alerts and overdue certifications are part of regulatory workflow. | |
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Audit Scheduling Calendar-based planning for audits and reviews. |
Audit and review scheduling is supported via integrated calendar. | |
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Findings Management Tracking, remediation, and reporting on audit findings. |
Audit findings tracking, follow-up and owner assignment inlined in audit module. | |
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On-demand Audit Reports Generate audit-ready documentation instantly. |
On-demand generation of audit-ready packaged reports is supported. | |
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Number of Audit Logs Retained How many audit trail entries are retained per record. |
No information available |
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