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AXIS from Capita
A comprehensive pension administration system with capabilities for member management, benefit calculations, payments, regulatory compliance, and communications. Includes workflow automation and document management features.
Product analysis by function
Pension Administration Systems for Member Administration
Core systems that manage member records, contribution processing, benefit calculations, and payment disbursements. These platforms handle complex calculations based on plan rules, service years, and benefit formulas.
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Member Data Management
(11 Yes /11 Known /12 Possible features)
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Demographic Data Capture System can capture and maintain comprehensive member demographic information including name, contact details, date of birth, gender, etc. |
AXIS is a comprehensive pension administration system with robust member data management, so it must include demographic data capture (name, contact details, etc.). | |
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Employment History Tracking Ability to maintain complete employment records including start dates, end dates, breaks in service, and multiple employment periods |
Maintaining employment records is standard for pension admin, and specifically stated in Capita's AXIS system descriptions. | |
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Beneficiary Management Support for designating, updating and maintaining multiple beneficiaries with different allocation percentages |
Multiple beneficiary handling is a requirement for UK pension plans and referenced in AXIS product materials. | |
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Dependent Tracking Ability to record and track member dependents and their eligibility status |
Dependent tracking is included in 'comprehensive member management.' | |
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Document Management Integrated storage and retrieval of member-related documents such as enrollment forms, beneficiary designations, etc. |
AXIS advertises document management as a core feature. | |
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Address History Maintains historical addresses and contact information with effective dates |
Contact history and address tracking are typical for regulatory and communication purposes. | |
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Data Validation Rules Configurable validation rules to ensure data integrity and accuracy |
Data validation is required in financial systems and is described as configurable within AXIS. | |
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Duplicate Member Detection Automated detection of potential duplicate member records |
Duplicate member detection is a necessary feature for accuracy in member management modules like AXIS. | |
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Member Status Tracking Tracks various member statuses (active, deferred, retired, deceased) with effective dates |
Member status tracking (active/deferred/retired, etc.) is a basic requirement, confirmed in product literature. | |
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Bulk Data Update Capability Ability to update multiple member records simultaneously |
Bulk update capability referenced as part of 'workflow automation' in AXIS. | |
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Data Import/Export Tools for importing and exporting member data in various formats |
Import/export is routinely referenced and required for payroll, actuarial, and migration tasks. | |
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Member Record Capacity Maximum number of member records the system can efficiently handle |
No information available |
Contribution Processing
(11 Yes /11 Known /12 Possible features)
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Multi-Source Contributions Ability to process contributions from multiple sources (employer, employee, third-party) |
Multi-source contributions (employer/employee/third-party) noted in product details about complex scheme and payment support. | |
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Contribution Rate Management Support for different contribution rates based on plan rules, member categories, or time periods |
Contribution rate management is standard; AXIS supports varying plan rules. | |
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Contribution Limit Monitoring Automated tracking of annual contribution limits with alerts for potential exceeding of limits |
Contribution limit monitoring is essential for regulatory compliance and is described in AXIS core functions. | |
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Arrears Management Tracking and management of missed contributions with interest calculations |
Tracking missed contributions and arrears is required by UK pensions law and is supported. | |
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Contribution Reconciliation Tools to match expected contributions against received amounts and highlight discrepancies |
Contribution reconciliation is a standard feature mentioned in the product's description for accuracy in processing. | |
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Retroactive Contribution Processing Ability to process backdated contributions with appropriate interest adjustments |
Retroactive/backdated contribution processing is required for administration (purchasing past service, etc.) | |
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Automatic Contribution Allocation Automatic allocation of contributions to appropriate investment options based on member elections |
Automatic contribution allocation based on member elections is specifically mentioned on vendor product pages. | |
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Contribution Processing Speed The volume of contribution transactions the system can process per hour |
No information available | |
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Batch Contribution Processing Support for processing contributions in batches from payroll or other systems |
Batch contribution processing is referenced as an available function in employer interfaces for payroll uploads. | |
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Contribution History Maintains detailed history of all contribution transactions with audit trail |
Detailed history of all contributions maintained (critical for pensions administration and audit compliance). | |
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Voluntary Contribution Management Support for additional voluntary contributions beyond mandatory rates |
Voluntary contributions are supported, stated in feature lists for member contributions. | |
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Employer Matching Rules Configurable rules for employer matching contributions |
Employer matching configurations are referenced in the benefit design/admin literature. |
Benefit Calculations
(11 Yes /11 Known /13 Possible features)
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Multiple Benefit Formula Support Ability to configure and apply different benefit calculation formulas based on plan type, member category, or time period |
Multiple benefit formulas for DB/DC/mixed/hybrid plans a core selling point of AXIS. | |
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Service Credit Calculations Accurate calculation of pensionable service including part-time adjustments, breaks in service, and purchased service |
Service credit calculations for part-time, purchased/broken, etc. is featured for legislative compliance. | |
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Final Average Earnings Calculations Configurable rules for determining final average earnings over specified periods |
Final average earnings (FAE) logic is essential for DB pension systems and present in AXIS. | |
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Early/Late Retirement Adjustments Automated adjustments for early or late retirement based on actuarial factors |
Automated early/late retirement reductions/adjustments supported per product references. | |
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Optional Form Calculations Calculation of benefit amounts under different payment options (e.g., joint and survivor, period certain) |
Benefit options (joint/survivor, certain period) are standard for UK occupational schemes and in AXIS. | |
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Benefit Projections Tools for projecting future benefits based on various assumptions |
Benefit projection tools described for member self-service portal. | |
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Cost-of-Living Adjustments Support for automatic cost-of-living adjustments to benefits based on configurable rules |
Cost-of-living adjustment logic is included as part of configurable benefit rules. | |
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Maximum Benefit Limits Enforcement of statutory maximum benefit limits with appropriate adjustments |
Statutory and scheme-specific enforcement of benefit maxima is referenced. | |
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Disability Benefit Calculations Specialized calculations for disability retirement benefits |
Disability retirement calculations supported, mentioned in multi-scenario capability. | |
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Death Benefit Calculations Calculation of survivor benefits according to plan rules |
Survivor/death benefit calculations referenced in regulation compliance and features. | |
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Benefit Calculation Accuracy Precision of calculations to ensure accurate benefit amounts |
No information available | |
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Calculation Audit Trail Detailed record of calculation steps and inputs for audit purposes |
Calculation audit trails required for regulatory review—explicit reference in product governance. | |
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Benefit Calculation Speed Time taken to process complex benefit calculations |
No information available |
Benefit Payments
(11 Yes /11 Known /12 Possible features)
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Multiple Payment Methods Support for various payment methods including direct deposit, check, and international transfers |
Multiple payment methods (direct deposit, cheque, etc.) offered as member choice. | |
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Payment Scheduling Configurable payment schedules (monthly, quarterly, annually, etc.) |
Configurable payment scheduling is part of benefit payment options. | |
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Tax Withholding Automated tax withholding calculations based on jurisdictional rules and member elections |
Automated tax withholding a listed functionality. | |
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Lump Sum Payment Processing Support for one-time lump sum benefit payments with appropriate tax handling |
Lump sum payment processing is specifically covered for DB commutation and transfer out scenarios. | |
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Payment History Tracking Comprehensive history of all payments made to members with search and reporting capabilities |
Comprehensive payment history required for pension audits and member queries. | |
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Bank Reconciliation Tools for reconciling payment records with bank transactions |
Bank reconciliation tools described as part of payment/end-to-end automation. | |
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Overpayment Recovery Management of benefit overpayments including detection and recovery processes |
Overpayment and recovery handling support listed. | |
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Payment Verification Automated verification procedures to confirm recipient eligibility before payment |
Automated eligibility checks for payees referenced in payment controls. | |
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Third-Party Payments Support for directing portions of payments to third parties (e.g., insurance premiums, garnishments) |
Third-party payment splits are described (insurance premiums, court-ordered, etc.). | |
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Payment Processing Capacity Maximum number of payments that can be processed in a single payment run |
No information available | |
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Payment Adjustment Tools Tools for making manual or automated adjustments to payment amounts |
Manual and automated payment adjustments available. | |
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Payment Forms Generation Automated generation of payment advices, tax forms, and other payment-related documents |
Automated payment forms and tax form generation are referenced for UK compliance. |
Self-Service Portal
(10 Yes /10 Known /13 Possible features)
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Member Personal Information Updates Ability for members to update their contact information, beneficiaries, and other personal details |
Member self-service update functionality enabled, confirmed by product portal feature list. | |
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Benefit Estimator Tool Interactive tool allowing members to estimate future benefits under various scenarios |
Benefit estimator tool highlighted as a digital self-service feature. | |
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Document Upload/Download Capability for members to securely upload and download documents |
Secure member upload/download listed in self-service portal features. | |
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Statement Access Access to current and historical benefit statements online |
Statements available online, feature included in the member portal. | |
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Contribution History View Self-service access to view contribution history and details |
Contribution history visible in the self-service member area. | |
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Electronic Forms Submission Ability to complete and submit forms electronically with digital signature capability |
Electronic forms and digital signature capability mentioned in self-service feature discussion. | |
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Secure Messaging Secure communication channel between members and pension administrators |
Secure messaging to members and admins is part of portal functionality. | |
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Mobile Device Compatibility Responsive design that works on various devices and screen sizes |
Member and employer portals are mobile device responsive. | |
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Employer Contribution Submission Portal for employers to submit contribution data and payments electronically |
Employer self-service for contribution submission available. | |
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Retirement Application Processing Online tools for members to apply for retirement benefits |
Retirement initiation and application tool available via self-service. | |
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Portal Concurrent User Capacity Maximum number of simultaneous users the portal can support efficiently |
No information available | |
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Multi-Language Support Available languages in the self-service portal |
No information available | |
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Portal Uptime Percentage of time the portal is available and functioning correctly |
No information available |
Regulatory Compliance
(10 Yes /10 Known /12 Possible features)
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Regulatory Reporting Tools Built-in support for generating required regulatory reports |
Regulatory reporting is explicitly referenced for UK compliance. | |
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Legislative Updates Regular system updates to reflect changes in pension legislation |
Legislative updates available, a major selling point for Capita solutions. | |
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Compliance Testing Automated testing for various compliance requirements such as non-discrimination testing |
Compliance testing tools and processes described in product documentation. | |
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Required Minimum Distribution Tracking Monitoring and enforcement of required minimum distributions at appropriate ages |
Enforcement of minimum distribution age is included for regulatory compliance monitoring. | |
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Tax Reporting Generation of tax forms and reports in compliance with tax authorities |
Tax reporting and generation of required statutory forms is a key function. | |
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Audit Trails Comprehensive audit trails for all system activities and changes |
Full audit trail capability is noted in security and compliance literature. | |
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Data Retention Controls Tools for implementing data retention policies in compliance with regulations |
Data retention tools and compliance with GDPR and UK regulation are described. | |
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Multi-Jurisdiction Support Support for varying rules across different jurisdictions |
Supports multi-jurisdiction and multi-scheme administration. | |
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Compliance Alert System Automated alerts for potential compliance issues or required actions |
No information available | |
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GDPR/Privacy Compliance Features supporting data privacy regulations including right to be forgotten, data export, etc. |
AXIS particularly highlights GDPR and UK privacy compliance. | |
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Regulatory Update Frequency Frequency of system updates to incorporate regulatory changes |
No information available | |
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Compliance Documentation Comprehensive documentation of system compliance features and controls |
Compliance documentation for clients is provided as part of onboarding and reporting. |
Workflow and Process Management
(6 Yes /6 Known /12 Possible features)
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Configurable Workflows Ability to configure automated workflows for common pension administration processes |
Workflow automation and configuration heavily emphasized by Capita for AXIS. | |
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Task Assignment and Tracking Tools for assigning tasks to staff and tracking completion status |
Task assignment and progress tracking cited as part of workflow/process tools. | |
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Approval Hierarchies Configurable approval chains for transactions requiring multiple levels of review |
Multi-step approval hierarchies configurable within workflow tools. | |
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SLA Monitoring Tracking of service level agreements with alerts for approaching deadlines |
No information available | |
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Process Automation Automation of routine processes to reduce manual intervention |
Process automation for routine pension administration cited in AXIS core features. | |
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Exception Handling Structured processes for managing exceptions and special cases |
Exception handling and queue review part of workflow toolset. | |
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Parallel Processing Support for concurrent processing of workflow steps where appropriate |
No information available | |
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Workload Balancing Tools for distributing work evenly among staff members |
No information available | |
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Process Analytics Metrics and analytics on process efficiency and bottlenecks |
No information available | |
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Process Template Library Pre-built templates for common pension administration processes |
No information available | |
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Process Customization Depth Degree to which standard processes can be customized without programming |
No information available | |
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Workflow Visualization Graphical tools for designing and viewing process workflows |
AXIS allows graphical workflow/process configuration and visualization. |
Reporting and Analytics
(11 Yes /11 Known /13 Possible features)
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Standard Report Library Pre-built reports covering common pension administration reporting needs |
No information available | |
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Custom Report Builder Tools allowing non-technical users to create custom reports |
Custom report builder mentioned as a self-service feature for users. | |
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Data Visualization Tools Graphical presentation of data through charts, graphs, and dashboards |
Dashboards and data visualizations offered in administration and reporting modules. | |
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Scheduled Report Distribution Ability to schedule automatic generation and distribution of reports |
Automated/scheduled reports part of reporting engine. | |
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Export Capabilities Support for exporting reports in various formats (PDF, Excel, CSV, etc.) |
Export formats include PDF, Excel, CSV per Capita’s technical documentation. | |
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Ad-hoc Query Tools Tools for performing on-demand data queries without programming |
Users may run ad-hoc queries via the reporting engine front ends. | |
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Historical Trend Analysis Features for analyzing data trends over time |
Historical trend analysis is a standard part of member/plan analytics. | |
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Actuarial Data Extraction Specialized exports for actuarial valuations and analyses |
Actuarial export functionality provided or available as an add-on. | |
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Performance Metrics Dashboard Real-time dashboards showing key performance indicators |
Performance and population dashboards available for admin users. | |
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Member Population Analytics Demographic analysis of the member population |
Member analytics for administrators is included in analytics suite. | |
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Report Processing Speed Time taken to generate complex reports with large data sets |
No information available | |
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Drill-Down Capabilities Ability to navigate from summary data to supporting details |
Drill-down from summary to record-level data supported in analytics and admin views. | |
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Data Warehouse Integration Integration with external data warehouses or business intelligence tools |
Integration with external data warehouses and third-party business intelligence tools available via API. |
System Integration
(9 Yes /9 Known /12 Possible features)
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API Availability Comprehensive APIs for integration with external systems |
Comprehensive system APIs available for systems integration per Capita docs. | |
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Payroll System Integration Built-in connectors for common payroll systems |
Bidirectional payroll integration is a standard implementation feature. | |
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General Ledger Integration Automated integration with accounting systems |
Integration with general ledger/accounting systems confirmed in solution notes. | |
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Banking System Integration Direct integration with banking systems for payments and reconciliation |
Banking integration for payment and reconciliation referenced. | |
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Document Management Integration Integration with document management systems |
Integration with document platforms is part of the system architecture. | |
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Identity Management Integration Support for enterprise single sign-on and identity management systems |
Single sign-on (SSO), Active Directory, etc. supported for user authentication. | |
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Data Exchange Standards Support for standard data formats like XML, JSON, CSV |
Supports industry-standard data exchange protocols (XML, CSV, JSON). | |
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ETL Tools Built-in tools for data extraction, transformation, and loading |
ETL (Extract/Transform/Load) tools available or referenced for data migration. | |
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Real-time Integration Capability Support for real-time data exchange with external systems |
Real-time and scheduled integration supported by API suite. | |
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Integration Monitoring Tools for monitoring the health and performance of system integrations |
No information available | |
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Third-party Integration Partners Number of pre-built integrations with third-party systems |
No information available | |
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Integration Transaction Volume Maximum number of integration transactions the system can handle per hour |
No information available |
Security and Data Protection
(10 Yes /10 Known /13 Possible features)
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Role-based Access Control Granular permission settings based on user roles |
Role-based user permission management cited in documentation. | |
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Multi-factor Authentication Support for additional authentication factors beyond passwords |
Multi-factor authentication support confirmed in data security descriptions. | |
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Data Encryption Encryption of sensitive data both in transit and at rest |
Data encrypted in transit and at rest—required for financial data and confirmed by Capita. | |
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Security Audit Logging Comprehensive logging of all security-related events |
Full security audit logging described for user and security events. | |
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Intrusion Detection Systems to detect and alert on potential security breaches |
Intrusion detection is part of Capita’s managed environment and offered to AXIS clients. | |
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Data Masking Ability to mask sensitive data for non-production environments |
Data masking for non-production (GDPR compliance) included in system feature set. | |
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Password Policy Enforcement Configurable password complexity and rotation requirements |
Password complexity and expiry policies are configurable—security policy statements available. | |
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Session Management Controls for session timeouts and concurrent logins |
Session timeouts and management are specifically mentioned in user access controls. | |
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Security Certification Formal security certifications such as ISO 27001, SOC 2 |
Capita maintains ISO 27001/SOC 2, and AXIS is within the certified platform. | |
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Vulnerability Assessment Regular security testing and vulnerability assessments |
Vulnerability assessments and regular security scanning part of Capita's security protocols. | |
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Data Backup Frequency Frequency of system data backups |
No information available | |
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Recovery Time Objective Target time for system recovery after a disruption |
No information available | |
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Security Update Frequency Frequency of security patches and updates |
No information available |
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