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Diligent Compliance from Diligent Corporation
A compliance management solution that helps insurance companies streamline regulatory compliance processes. Features include regulatory change management, compliance monitoring, risk assessments, and reporting capabilities.
More about Diligent Corporation
Product analysis by function
Regulatory Compliance Management Systems for Compliance and Legal
Platforms that track regulatory requirements, monitor changes in insurance laws, and manage compliance activities across multiple jurisdictions and business units.
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Regulatory Coverage
(11 Yes /11 Known /15 Possible features)
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Jurisdictional Coverage The number of distinct regulatory jurisdictions supported by the system. |
No information available | |
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Legal Topic Coverage The breadth of insurance-related statutes and regulations tracked. |
No information available | |
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Multi-Language Support Ability to operate and present content in multiple languages. |
Diligent Compliance serves global clients and has presence in multiple geographies, which strongly indicates support for multi-language operation. | |
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Regulation Mapping Capability to map regulations to business units and operational processes. |
Diligent describes mapping regulations to business processes as a compliance best practice, suggesting this is part of the product's core capabilities. | |
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Template Library Availability of compliance documents, checklists, and templates. |
Diligent emphasizes template libraries and checklists for compliance activities on its product site. | |
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Custom Regulation Input Ability for users to manually add or customize regulatory requirements. |
Customizable regulatory and compliance requirements are a standard feature in Diligent Compliance. | |
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Version Control Tracks historical and current versions of regulations. |
Product emphasizes tracking historical compliance changes, implying version control for regulations. | |
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Change Management Alerts Automated notifications when laws or regulations change. |
Change management alerts are highlighted as a key product capability (regulatory change monitoring). | |
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Audit Trail of Changes System records all changes to regulatory mappings and user documents. |
Diligent's audit capabilities and documentation imply an audit trail for changes. | |
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Centralized Repository Single storage location for all legal and compliance content. |
Product advertises centralized management of compliance documentation. | |
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Regulatory Calendar Displays global compliance deadlines and key dates. |
Regulatory calendars and key compliance dates are mentioned as part of compliance tracking. | |
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Impact Analysis Tools Analyzes how new regulations will affect current practices. |
Diligent offers tools to assess impacts of regulatory changes, as described in product notes. | |
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Regulator Contact Information Database of regulatory agency contacts and correspondence logs. |
No information available | |
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Automated Regulatory Updates System delivers automated, curated updates of relevant rule changes. |
Automated regulatory updates and curated rule changes are explicitly listed as product features. | |
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Supersedence Hierarchy Handling Manages overlapping or superseding regulations by hierarchy. |
No information available |
Workflow Management
(5 Yes /5 Known /15 Possible features)
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Task Assignment Ability to assign compliance tasks to users or teams. |
Workflow management is a key feature including task assignment for compliance processes. | |
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Automated Escalations System automatically escalates overdue or uncompleted tasks. |
Automated escalations for overdue compliance actions referenced in product workflow descriptions. | |
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Approval Workflows Customizable multi-level approval chains for documentation and sign-off. |
Customizable approval processes for documentation are standard in Diligent's compliance workflows. | |
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Task Progress Tracking Tracks percentage of task completion and progress over time. |
No information available | |
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Action Item Tracking Detailed tracking of individual actions taken for compliance. |
Tracking of all compliance actions is a standard audit/compliance feature of Diligent. | |
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Automated Reminders Reminds users of upcoming or overdue compliance tasks. |
Product details reference automated reminders for task completion. | |
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Delegation Support Tasks can be delegated and tracked when moved between users. |
No information available | |
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Custom Workflow Builder Users can configure and customize compliance workflows. |
No information available | |
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Bulk Task Operations Supports batch creation, editing, and closure of multiple tasks. |
No information available | |
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Audit Log for Workflow Events Comprehensive logs of all workflow steps and user actions. |
No information available | |
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Time-to-Resolution Average time to complete and close compliance-related tasks. |
No information available | |
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Calendar Integration Syncs compliance events with external calendars (e.g., Outlook, Google). |
No information available | |
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Parallel Task Management Support for managing tasks that must be completed concurrently. |
No information available | |
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Notifications Customization Users can customize the type and timing of notification alerts. |
No information available | |
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Task Recurrence Scheduling Ability to set up recurring tasks for ongoing compliance obligations. |
No information available |
Change Monitoring
(5 Yes /5 Known /15 Possible features)
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Regulatory News Feed Aggregates and displays regulatory news from multiple sources. |
Aggregating regulatory news and change information is stated as a product function. | |
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Customizable Alert Triggers Ability to set specific keywords, jurisdictions, or topics for change alerts. |
Alerts are customizable by jurisdiction/topic as described in the product's marketing. | |
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Real-Time Update Frequency Frequency at which system retrieves new regulatory updates. |
No information available | |
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Source Verification Authenticates regulatory sources and official government channels. |
No information available | |
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Historical Change Logs Access to a history of all tracked regulatory changes. |
Historical tracking and reporting on compliance/regulatory changes is a Diligent selling point. | |
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Impact Rating of Changes Assigns potential risk rating or impact score to each regulatory change. |
No information available | |
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Automated Regulatory Text Summaries Provides summaries of legal changes for quick consumption. |
No information available | |
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API Availability for Change Data Programmatic access to change data via API. |
APIs for integration and data access are referenced in Diligent's product literature. | |
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Regulatory Update Timeline Visualization Graphical visualization of regulatory changes over time. |
No information available | |
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Multi-Channel Alerts Alerts can be delivered via email, SMS, in-app, or other channels. |
Alerts can be received by email/mobile; multi-channel is referenced as part of alerting. | |
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Role-Based Alerting Different users receive alerts relevant to their function or department. |
No information available | |
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Alert Granularity Level of specificity in setting alert preferences (e.g., state, topic, date). |
No information available | |
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News Archive Search Full-text search of all past regulatory news items. |
No information available | |
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Customizable Dashboard Widgets Users can create widgets to track specific jurisdictions or topics in real time. |
No information available | |
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Bulk Export of Change Data Export lists of regulatory changes for offline analysis. |
No information available |
Policy & Procedures Management
(7 Yes /7 Known /15 Possible features)
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Policy Document Repository Centralized storage for all internal compliance-related documents. |
Document management, including policy repositories, is highlighted as part of compliance content management. | |
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Document Version Control Manages multiple versions and histories of policies and procedures. |
No information available | |
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Automated Policy Review Reminders Notifies owners of required annual or periodic reviews. |
Periodic policy review and reminders are available—referenced in compliance lifecycle tracking. | |
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E-Signature Integration Allows digital sign-off on policy documents. |
E-signature workflows for document approvals and compliance signoff are included. | |
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Access Controls Manages user permissions for viewing/editing policies. |
Access permissions and controls for compliance documentation are standard in Diligent solutions. | |
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Obsolescence Tracking Alerts if a policy is outdated or no longer in use. |
No information available | |
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Policy Distribution Tracking Confirms that end users have received/read new policies. |
No information available | |
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Template Policy Documents Provides templates for standard compliance policies. |
Template policy documents are referenced as part of the platform's template library. | |
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Collaborative Editing Allows multiple users to co-edit documents in real time. |
No information available | |
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Full-Text Policy Search Allows quick searching within all stored policy documents. |
Full-text searching of documents and policies is included for compliance and audit support. | |
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Change Commenting Allows users to add comments or rationale for document changes. |
No information available | |
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Retention Policy Automation Automates retention and destruction of old policy documents. |
No information available | |
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Approval Routing Routes documents through required levels of review and approval. |
No information available | |
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Policy Reading Quizzing System can verify comprehension (e.g., quizzes after policy updates). |
No information available | |
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Export/Print Ready Formatting Exports policy documents in common formats for printing/distribution. |
Export and print-ready policy documentation is a standard offering for regulatory response. |
Audit Management
(4 Yes /4 Known /15 Possible features)
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Audit Scheduling Tool for scheduling internal and external compliance audits. |
No information available | |
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Pre-built Audit Templates Standardized templates for frequently conducted audits. |
No information available | |
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Risk-Based Audit Planning Prioritizes audits based on assessed risk. |
No information available | |
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Audit Checklist Library Built-in checklists for different compliance categories. |
No information available | |
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Real-Time Audit Status Tracking Visual indicators of audit progress. |
No information available | |
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Evidence Attachment Allows attachment of supporting documents/evidence to audit steps. |
Attachment of supporting evidence to audits is referenced under Diligent's audit management support. | |
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Findings and Recommendations Logging Documents and tracks audit findings and recommended actions. |
Findings/recommendations tracking is a core part of the audit management description. | |
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Audit Report Generation Automates the creation of formal audit reports. |
Automated audit report generation is highlighted in Diligent Compliance's product capabilities. | |
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Corrective Action Tracking Monitors the implementation of audit recommendations. |
Corrective actions and tracking follow-up status are included within the audit lifecycle management. | |
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Management Sign-Off Requires sign-off from responsible stakeholders for audit closure. |
No information available | |
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Audit Trail Integrity Protects records from post-audit modification. |
No information available | |
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Recurring Audit Scheduling Automates scheduling of cyclical or periodic audits. |
No information available | |
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Role-Based Audit Assignment Assigns audits based on role, department, or location. |
No information available | |
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Custom Audit Workflows Permits creation of custom workflows tailored to company requirements. |
No information available | |
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Audit History Lookup Search and retrieve completed audits and outcomes. |
No information available |
Risk Assessment
(8 Yes /8 Known /15 Possible features)
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Automated Risk Scoring Calculates risk scores for processes, entities, or regulations. |
Automated risk scoring and risk assessment workflows called out in product feature set. | |
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Customizable Risk Criteria Allows organizations to define their own risk factors and weights. |
Customizable risk factors and assessment methodologies are part of the risk assessment module. | |
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Real-Time Risk Dashboard Visual display of risk levels across the organization. |
Product site references real-time dashboards for risk and compliance monitoring. | |
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Risk Heatmaps Graphical representation of risk exposure. |
Risk heatmaps for compliance visualization are referenced in risk assessment features. | |
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Risk Mitigation Planning Links risk findings to action plans. |
Mitigation planning (linking risks to action) is included in the risk management documentation. | |
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Scenario Analysis Simulates potential regulatory/operational risk scenarios. |
No information available | |
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Historical Risk Trends Tracks how risk scores or exposures change over time. |
Historical risk reporting and trending are referenced in dashboard and analytics documentation. | |
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Risk Data Import/Export Supports import and export of risk data for further analysis. |
Risk data import/export is supported for analytics and enterprise reporting. | |
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Risk Ownership Assignment Assigns risk responsibility to business units or individuals. |
No information available | |
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Regulatory Requirement Linking Links risks directly to regulatory obligations. |
No information available | |
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Automated Risk Alerts Notifies stakeholders when a risk score exceeds a threshold. |
Automated alerts when risk or compliance scores exceed thresholds are referenced. | |
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Third-Party Risk Integration Assesses risks arising from vendors or other third parties. |
No information available | |
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Bulk Risk Record Management Supports bulk creation, updating, and closure of risk records. |
No information available | |
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Risk Control Testing Allows recurring control tests to validate mitigations. |
No information available | |
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Risk Disclosure Reporting Generates reports for internal/external risk disclosure. |
No information available |
Reporting & Analytics
(8 Yes /8 Known /15 Possible features)
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Pre-Built Compliance Reports Extensive library of standard compliance reports. |
Standardized compliance reporting is part of regulatory and audit reporting features. | |
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Custom Report Builder Users can design their own reports from system data. |
Custom report builder highlighted as a capability for compliance teams. | |
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Scheduled Report Delivery Automates report generation and email delivery. |
Scheduled report generation and distribution is commonly included in Diligent's reporting module. | |
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Interactive Data Visualization Charts and dashboards for regulatory, risk, and audit data. |
Interactive charts and dashboard modules referenced on product page. | |
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Export Formats Supports exporting reports to PDF, Excel, CSV, etc. |
Report export in common formats (PDF, Excel) described on product documentation. | |
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Ad Hoc Queries Allows users to quickly query compliance data. |
No information available | |
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KPI Tracking Tracks and displays key performance metrics for compliance. |
No information available | |
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Drill-Down Analytics Users can click into report elements for further detail. |
No information available | |
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Automated Dashboard Refresh Dashboards automatically update with new data. |
Dashboards and reporting modules update automatically with compliance data. | |
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Access-Controlled Reports Restricts sensitive reports to authorized users. |
Report access is role-controlled as part of Diligent's user management. | |
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Data Source Integration Pulls data from ERPs, claims systems, HR, etc., for reporting. |
No information available | |
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Mobile Report Access Enables access/viewing of reports via mobile devices. |
Mobile report access is included as part of Diligent's mobile-friendly platform offering. | |
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Historical Reporting Ability to generate comparative reports for previous periods. |
No information available | |
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Exception Reporting Highlights instances of non-compliance or overdue tasks. |
No information available | |
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Scheduled KPI Alerts Notifies when KPIs breach thresholds. |
No information available |
User Management & Security
(9 Yes /9 Known /15 Possible features)
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Role-Based Access Control (RBAC) Assigns permissions based on user role. |
Role-based user access and permissions are supported for compliance management. | |
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Single Sign-On (SSO) Integration Supports SSO with enterprise identity providers. |
Product supports single sign-on with enterprise authentication providers. | |
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Multi-Factor Authentication Requires multiple authentication factors for login. |
Support for multi-factor authentication is standard for Diligent's compliance solutions. | |
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User Activity Logging Records all actions by users within the system. |
User activity logging is referenced for audit and accountability. | |
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Granular Permission Settings Fine-grained access controls for features/data. |
No information available | |
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User Provisioning Automation Automated onboarding/offboarding of users. |
No information available | |
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IP Whitelisting/Blacklisting Restricts access to specified IP ranges. |
No information available | |
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Encryption at Rest and Transit All data is encrypted both at rest and during transfer. |
Diligent describes data encryption at rest and in transit for its compliance software. | |
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Data Privacy Compliance Certifications Compliance with GDPR, CCPA, and other privacy standards. |
Diligent advertises compliance with major privacy frameworks (GDPR, CCPA). | |
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Session Timeout Controls Automatically logs users out after inactivity. |
Session timeouts and auto-logout after inactivity are included in user security protocols. | |
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User Account Audit Logs Historical auditing of user account access/changes. |
No information available | |
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Password Policy Customization Configurable password complexity and expiration rules. |
Password policy customization described as a security feature. | |
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Bulk User Management Create, update, or remove users in bulk. |
No information available | |
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User Self-Service Portal Allows users to reset passwords and manage profiles. |
Self-service portals for password reset/user profile management are referenced. | |
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Audit Readiness Reports Prepares security documentation for IT audits. |
No information available |
Integration & Interoperability
(6 Yes /6 Known /15 Possible features)
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API Access Well-documented APIs for programmatic access and integration. |
API access for integration and interoperability is listed as a product feature. | |
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Pre-Built Connectors Native connectors for popular ERPs, HR, claims, and policy admin systems. |
Native integrations with other enterprise systems (ERPs, HR, GRC) are highlighted. | |
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Custom Integration Support Professional services/support available for custom integrations. |
Professional services for custom integrations are noted. | |
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Data Import/Export Tools Facilitates bulk data movement into and out of the platform. |
Bulk import/export tools for data ingestion/migration referenced in integration guides. | |
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Third-Party Content Feeds Ingests regulatory content from trusted third-party providers. |
No information available | |
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Webhooks Triggers outbound events to external systems. |
No information available | |
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Custom Field Mapping Maps data fields between platforms for seamless integration. |
No information available | |
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Integration Health Dashboards Monitors success/failure of connections and data transfers. |
No information available | |
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Scheduled Synchronization Automatically syncs data between systems on a fixed schedule. |
System supports automated/scheduled synchronization between platforms. | |
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Single Data Entry Eliminates duplicate data entry by synchronizing records. |
No information available | |
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External Authentication Integration Integrates with external identity providers for authentication. |
No information available | |
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Legacy System Compatibility Supports integration with older or non-standardized systems. |
No information available | |
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Document Management System (DMS) Integration Connects with existing DMS tools for document storage and retrieval. |
No information available | |
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Custom Notification Channels Integrates with Slack, Teams, SMS gateways, etc. |
No information available | |
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Mobile Device Integration Enables access, alerts, or workflows via mobile applications. |
Mobile device accessibility, alerting and workflow support highlighted as value proposition. |
Training & Certification Management
(0 Yes /0 Known /15 Possible features)
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Training Content Hosting Ability to upload, manage, and deliver compliance learning material. |
No information available | |
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Automated Training Reminders Notifies users of upcoming or overdue training requirements. |
No information available | |
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Certification Tracking Tracks user certifications and their expiry/renewal dates. |
No information available | |
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Course Completion Reporting Reports on completion rates and outstanding assignments. |
No information available | |
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Learning Path Customization Configurable training 'journeys' tailored to user roles. |
No information available | |
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External LMS Integration Integrates with external learning management systems. |
No information available | |
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Training Quiz/Test Builder Built-in tools to create quizzes or knowledge checks. |
No information available | |
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Multimedia Lesson Support Supports video, interactive, and document-based lessons. |
. | No information available |
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Regulatory Requirement Linking Links training to tracked laws/regulations. |
. | No information available |
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Bulk Training Assignment Easily assign training to large user groups. |
. | No information available |
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Mobile Training Delivery Users can access training via mobile devices. |
. | No information available |
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Remedial Training Assignment Assigns additional training to users failing quizzes. |
. | No information available |
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Training History Export Exports historical records of all completed training. |
. | No information available |
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Role/Function Based Training Matrix Matrix that defines what training is required for each user role/function. |
. | No information available |
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Automated Compliance Certification Generation Issues certificates of completion for compliance purposes. |
. | No information available |
Case & Incident Management
(0 Yes /0 Known /15 Possible features)
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Case Capture Portal Allows users to submit new compliance incidents or concerns. |
. | No information available |
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Anonymous Reporting Permits confidential or anonymous case reporting. |
No information available | |
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Intake Categorization Automatically classifies cases by type (e.g., regulatory, ethics, fraud). |
. | No information available |
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Case Workflow Automation Automates assignment and escalation of new cases. |
. | No information available |
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Case Status Tracking Tracks status of every active case (open, under review, closed, etc.). |
. | No information available |
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Case Priority Tagging Enables tagging and prioritization of urgent matters. |
. | No information available |
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Case Attachments Upload supporting documentation and evidence. |
. | No information available |
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Case Notes & History Maintains detailed logs of all case-related actions and updates. |
. | No information available |
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Automated Case Notifications Notifies stakeholders of case updates or required actions. |
. | No information available |
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Investigator Assignment Assigns cases to specific investigators or teams. |
. | No information available |
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Resolution Time Tracking Tracks the time taken to close cases. |
. | No information available |
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Linked Cases/Incidents Ability to link related incidents for trend analysis. |
. | No information available |
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Integration with Whistleblower Hotline Connects with external hotlines for case intake. |
. | No information available |
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Case Closure Documentation Requires closure notes and documentation for audit purposes. |
. | No information available |
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Data Redaction Tools Supports redaction of sensitive information in case files. |
. | No information available |
Support & Usability
(10 Yes /10 Known /15 Possible features)
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User Onboarding Wizard Step-by-step system setup and training for new users. |
No information available | |
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In-App Guided Help Real-time, context-sensitive guides embedded in the software. |
In-app guidance and context-sensitive help referenced as support options for users. | |
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24/7 Customer Support Support team available around the clock. |
No information available | |
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Detailed User Manuals Comprehensive written guides for all features. |
Diligent provides detailed documentation/user manuals for all modules. | |
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Contextual Tooltips Short explanatory texts on features/functions. |
Product marketing references contextual tooltips and on-screen explanations. | |
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Live Chat Support Immediate help via chat within the application. |
No information available | |
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Knowledge Base/FAQ Searchable online resource library and FAQ. |
Knowledge base and searchable FAQ highlighted for self-service support. | |
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Dedicated Account Manager Named support resource for enterprise clients. |
Dedicated account management described for enterprise compliance clients. | |
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Product Updates Notifications Alerts to new features, bug fixes, or changes in the system. |
Product updates/notifications about features/bugs are standard for SaaS platforms like Diligent. | |
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Accessible UI/UX Design Features and layouts that comply with accessibility standards. |
Diligent claims accessible UI/UX compliant with major accessibility standards. | |
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Mobile Responsive Design Optimized for easy use on all screen sizes and devices. |
All Diligent modules are web-based and adapt to mobile device/responsive design. | |
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Custom Branding Support Permits interface branding/logos for each organization. |
Custom branding and organizational identity available in enterprise version. | |
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User Feedback Channels Allows collection of user suggestions and error reports. |
No information available | |
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Self-Service Configuration Admin users can configure most settings without vendor assistance. |
Admins can configure most product settings via self-service dashboard. | |
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System Performance Uptime Guaranteed average uptime over a period (e.g., 99.9%). |
No information available |
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