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Talkdesk QM (Quality Management) from Talkdesk
Purpose-built quality management solution for insurance contact centers. Includes call recording, screen recording, AI-assisted quality scoring, compliance monitoring, and targeted coaching tools. Helps insurance providers maintain high service standards while ensuring regulatory compliance.
Product analysis by function
Call Recording and Quality Monitoring Systems for Customer Service
Solutions that record customer interactions, facilitate quality assessment, and identify training opportunities for service representatives.
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