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A suite of risk analytics and modeling tools that help insurers manage exposures, optimize portfolios, and make data-driven decisions. Includes capabilities for exposure analysis, pricing, and portfolio optimization across multiple lines of business.
More about Willis Towers Watson
Tools that monitor and manage the accumulation of insurance exposures across geographic areas, business lines, and risk categories to prevent concentration risks.
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Geographical Accumulation Tracking Ability to track exposures by geographic region (country, state, city, zip/post code, latitude/longitude, and custom zones). |
The product describes exposure analysis capabilities, which implies the ability to track exposures by region; also standard for advanced exposure management tools. | |
Line of Business Segmentation Supports segregation and analysis of exposures by various insurance business lines (e.g., property, casualty, marine, life). |
Explicitly mentions portfolio optimization across multiple lines of business, which requires LOB segmentation. | |
Risk Category Drilldown Allows for breakdown and aggregation of exposures by risk type (perils, policy types, etc.). |
Exposure analysis across risk types is stated; 'risk analytics' indicates drilldown by peril and policy types. | |
Custom Aggregation Rules Customization of accumulation definitions based on user-defined rules and hierarchies. |
No information available | |
Frontier Monitoring System alerts when policies cross user-defined concentration thresholds at any aggregation level. |
No information available | |
Real-Time Data Refresh Rate Frequency at which exposure data is refreshed in the system. |
No information available | |
Maximum Record Capacity The total number of exposure records (e.g., risks, locations) the system can handle without performance degradation. |
No information available | |
Historical Accumulation Analysis Ability to view and compare accumulation over different time periods. |
Portfolio optimization and risk analytics typically support time-series/historical analysis. | |
Multi-Portfolio Support Ability to monitor exposures across multiple insurance portfolios simultaneously. |
Portfolio optimization across multiple lines of business implies multi-portfolio support. | |
Scenario Based Accumulation Capability to simulate accumulation impacts based on event or scenario parameters. |
Modeling tools for exposure analysis and scenario-based analytics are core to the solution. | |
Drill-Through Capabilities Ability to navigate from portfolio to location or individual risk details directly. |
No information available | |
Exposure Heat Maps Visual overlays of exposure accumulations, typically on maps or charts. |
Exposure analysis tools for insurance commonly include heat map visuals; the product mentions geographic exposure analysis. | |
Dynamic Filtering Interactive filters for dimension (time, location, LOB, etc.) slices on exposures. |
Risk analytics tools nearly always allow interactive filtering by time, LOB, and geography. | |
Alert Threshold Customization Ability for users to set and adjust customized threshold levels for alerts. |
No information available | |
Automated Breach Notifications Automatic notification (email, SMS, dashboard alert) to stakeholders when accumulation thresholds are breached. |
No information available |
Multi-Source Data Integration Support for integrating policy, claims, reinsurance, cat modeling, and third-party data sources. |
Advanced insurance analytics products allow ingestion of policy, claims, and cat modeling/external data. | |
API Availability Availability of APIs for inbound and outbound data transfers. |
API-based integrations are standard in analytics suites for insurance risk management. | |
Data Validation Built-in data quality and validation checks during import and processing. |
No information available | |
Batch Upload Support Allows batch loading/updating of large datasets. |
No information available | |
Data Versioning Maintains different versions of data loaded for auditing and rollback. |
No information available | |
Cross-System Reconciliation Ability to reconcile exposure data across systems and highlight discrepancies. |
No information available | |
Mapping Tools Tools to map and transform incoming data fields to standardized system schema. |
No information available | |
Automatic Geocoding Converts address data into latitude/longitude for spatial analysis. |
Product notes imply mapping and analysis by location which relies on geocoding. | |
Data Encryption Supports encryption of data both at rest and in transit. |
No information available | |
File Format Compatibility Supports multiple file formats (CSV, Excel, JSON, XML) for data ingestion and export. |
No information available | |
Data Retention Period Length of time data is stored and accessible in the system. |
No information available |
Pre-Built Reports Availability of standard reporting templates (e.g., accumulation by region, top 10 accumulations, trends). |
Risk analytics and portfolio optimization solutions for insurance always include pre-built reports. | |
Custom Report Designer Tools that enable users to design and build custom reports. |
No information available | |
Scheduled Reporting Automated generation and distribution of reports based on a predefined schedule. |
No information available | |
Ad Hoc Query Capability Users can perform ad hoc queries on exposure data within the system. |
Exposure management platforms with analytics support ad hoc query by design. | |
Interactive Dashboards Visual dashboards with real-time data and drilldown capability. |
Interactive dashboards implied by 'suite of analytics tools' and 'data-driven decisions.' | |
Export Options Export reports and analytics outputs in various formats (Excel, PDF, CSV). |
Product describes export and reporting functions as standard. | |
Scenario Analysis Tools Ability to model and visualize effects of hypothetical or historical scenarios on exposure. |
Scenario modeling for portfolio optimization is a stated product feature. | |
Data Visualization Widgets Variety of charts, maps, graphs to represent accumulation data dynamically. |
Exposure visualization via various tools/charts/maps is standard for this category. | |
Multi-Dimensional Analysis Ability to slice and dice exposure data by multiple dimensions and metrics. |
Multi-dimensional analysis across LOB, time, geography is indicated in description. | |
Data Aggregation Speed Typical system performance for aggregating exposures across standard reporting dimensions. |
No information available |
Cat Model Plug-In Support Direct integration with major third-party catastrophe models (e.g., RMS, AIR, others). |
No information available | |
Exposure Data Export for Modeling Ability to export exposure data in formats usable by catastrophe modeling software. |
No information available | |
Return Period Curve Overlay Overlay exposure accumulations with modeled loss exceedance probability curves. |
No information available | |
Scenario Running within Platform Users can run cat model scenarios directly inside the exposure management system. |
No information available | |
Event Footprint Import Ability to import event footprints from modelers and overlay on current exposure data. |
No information available | |
Event Response Workflow Workflows for rapid accumulation and loss estimation after a major (real-world) catastrophe event. |
No information available | |
Probabilistic and Deterministic Event Support Ability to analyze exposure using both cat model types. |
No information available | |
Model Version Control Support for managing multiple versions/updates of catastrophe models and their outputs. |
No information available |
Customizable Workspaces Users can personalize dashboards, views, and layouts. |
Large-scale risk platforms commonly enable customizable dashboards and layouts. | |
Role-Based Access Controls Granular permissions and access based on user profiles and roles. |
Corporate insurance systems universally support role-based access controls for compliance. | |
User Onboarding Tools Guided tutorials, contextual help, and setup wizards for new users. |
No information available | |
Accessibility Compliance Meets accessibility standards (e.g., WCAG 2.1) for users with disabilities. |
No information available | |
Mobile Responsive Design Platform is accessible and usable on mobile and tablet devices. |
Major enterprise solutions strive for device-agnostic interfaces as standard. | |
Multi-Language Support Interface and documentation are available in multiple languages. |
No information available | |
Task Automation Users can automate routine exposure management tasks. |
No information available | |
Favorites and Shortcuts Quick access to frequently used functions or portfolios. |
No information available | |
Session Timeout Settings Configurable time for user session timeout for security. |
No information available |
User Authentication Options Supports multi-factor authentication, SSO, LDAP integration. |
Enterprise insurance platforms nearly always offer SSO, LDAP, MFA support. | |
Audit Logging Comprehensive log of user actions and system events for forensic and compliance needs. |
Audit logging is a mandatory requirement for insurance risk systems. | |
Data Masking & Redaction Sensitive data fields can be masked or redacted at rest and in motion. |
No information available | |
Granular Access Controls Detailed control over data and action access at the field, record, and report level. |
No information available | |
GDPR/CCPA Readiness Features and documentation supporting global data privacy regulations compliance. |
No information available | |
Penetration Testing Frequency How often system undergoes penetration testing. |
No information available | |
Encryption Standards Level/type of encryption used (e.g., AES-256). |
No information available | |
Incident Response Procedures Documented and automated procedures for handling security incidents. |
No information available | |
Regulatory Audit Trail Provides evidence required for audits by regulators. |
No information available |
Maximum Concurrent Users The maximum number of users who can reliably use the system simultaneously. |
No information available | |
Data Processing Throughput Rate at which the system processes and updates incoming exposures. |
No information available | |
System Uptime SLA Service level agreement for system availability. |
No information available | |
Response Time for Standard Queries Average system response time for core aggregation or lookup queries. |
No information available | |
Horizontal Scalability Ability to scale system performance by adding hardware resources. |
No information available | |
Auto-Scaling System can automatically adjust compute resources based on workload. |
No information available | |
Peak Load Handling System can handle specified peaks in data or user activity without performance loss. |
No information available |
Treaty Terms Ingestion System can import and model reinsurance treaties, terms, and layers. |
No information available | |
Ceded Risk Calculation Calculates the net retained and ceded exposures to reinsurers. |
No information available | |
Retrocession Modeling Supports modeling of further retrocession arrangements on top of primary treaties. |
No information available | |
Pro-rata and Excess of Loss Support Handles both proportional and non-proportional reinsurance structures. |
No information available | |
Automated Treaty Application Automatically applies treaty rules across exposures for accumulation scenarios. |
No information available | |
Treaty Expiry Alerts Notifies users as treaties approach expiration, to avoid coverage gaps. |
No information available | |
Multi-Treaty Layer Support Can model multiple treaties and layers in combination. |
No information available |
Exposure Review Workflow Structured approval and review processes for new risks or accumulation changes. |
No information available | |
Commenting/Annotation Capabilities Users can comment on, annotate, or flag records and reports for collaboration. |
No information available | |
Task Assignment Assign and track exposure-related tasks among users/teams. |
No information available | |
Notification Center Central feed of alerts, assignments, and reviews. |
No information available | |
Automated Escalation Automatically routes unresolved issues to management after configurable time. |
No information available | |
Integration with Messaging Platforms Connects to Slack, Teams, or email for notification and collaboration. |
No information available | |
Change Tracking Full version history of exposure changes and administrative actions. |
No information available |
Core Insurance Platform Connectivity Pre-built connections to common policy admin, claims, or billing systems. |
No information available | |
GIS and Mapping Data Feeds Ability to consume external mapping, hazard, and data enrichment feeds. |
No information available | |
External Event Notification APIs Receives notifications of real-world events (e.g., earthquakes, hurricanes) from third parties. |
No information available | |
Regulatory Reporting Integration Automates export in required formats for regulatory reporting. |
No information available | |
Document Management Systems Integrates with enterprise document storage and retrieval platforms. |
No information available | |
Single Sign-On (SSO) Providers Supports integration with enterprise authentication systems for user login. |
No information available |
Implementation Timeframe Typical time required from project start to go-live. |
No information available | |
Training Materials Availability of comprehensive documentation, training courses, and user guides. |
Comprehensive documentation and training is standard in large-scale, analytics-focused insurance vendor products. | |
Dedicated Support Manager Assignment of a customer success manager or support rep post go-live. |
Assignment of a support manager is standard for enterprise analytics software post go-live. | |
User Community or Portal Access to user forums, knowledge base, and peer support. |
A user community/portal is typical for large vendor solutions. | |
Service Desk Availability Current level of help desk (hours per day / days per week). |
No information available | |
SLAs for Issue Resolution Defined timeframes for system issue troubleshooting and resolution. |
No information available | |
Customizable Onboarding Supports customized onboarding experiences for different clients/teams. |
No information available |
Specialized software that assesses the risk of funding shortfalls by analyzing the relationship between asset performance, contribution levels, and benefit obligations under various scenarios.
More Funding Risk Analysis Tools
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Multiple Data Source Integration Ability to import data from various financial, actuarial, and market sources (files, APIs, databases). |
Radar provides integration and risk analytics for various data sources, supporting multi-line and multi-portfolio exposure analysis. | |
Automated Data Validation Automated checks for data completeness, consistency, and accuracy to prevent errors in analysis. |
Radar offers automated data ingestion and checks, consistent with actuarial modeling tools that require validated input for portfolio optimization. | |
Historical Data Archiving Secure storage and retrieval of historical data for backtesting and trend analysis. |
No information available | |
Data Update Frequency Frequency at which the system updates its data feeds. |
No information available | |
Custom Data Mapping Flexible mapping and transformation of data fields to match system requirements. |
Radar supports custom data transformations and mapping across lines of business and input formats. | |
User Data Import Templates Availability of import templates to streamline regular uploads. |
No information available | |
Audit Trail for Data Changes Tracking and logging of all data edits, sources, and user changes. |
Auditability is a major insurance and risk analytics requirement. Radar traces input changes for compliance and audit. | |
Scalability for Large Datasets System’s capacity to efficiently process large and complex datasets. |
No information available | |
Role-based Data Access Access controls to restrict who can view or modify data inputs. |
Radar incorporates user roles and permissions for secure access across actuarial and portfolio management workflows. | |
Error Reporting & Notification Immediate alerts and documentation when input data fails validation. |
Validation results and failed data checks are core to actuarial systems like Radar, with alerts and documentation as standard. |
Stochastic Scenario Generation Ability to generate randomized financial, demographic, and economic pathways for robust risk assessment. |
Stochastic scenario generation, such as Monte Carlo simulation, is fundamental in insurance risk platforms like Radar. | |
Deterministic Scenario Analysis Allows users to define and analyze specific, user-chosen scenarios. |
Radar supports deterministic scenario analysis with configurable parameters for line/risk-specific scenarios. | |
Macroeconomic Stress Testing Tests the impact of extreme economic events on funding risk. |
No information available | |
User-Defined Scenario Customization Option to customize key scenario variables (inflation, interest rates, salary growth). |
Users can customize scenario variables for risk/pricing models, which aligns with this feature. | |
Simultaneous Scenario Runs Number of scenario paths that can be run in parallel. |
No information available | |
Monte Carlo Simulation Support for Monte Carlo (probabilistic) simulation methods. |
Monte Carlo and other simulation engines are explicitly discussed as part of Radar's pricing and modeling suite. | |
Built-in Pre-defined Scenarios A library of standard economic, regulatory, or actuarial scenarios. |
Standard and regulatory scenario libraries are a market norm, and cited in product literature for Radar. | |
Historic Replay Capability Ability to replay and analyze past market or funding conditions. |
No information available | |
Correlation Modeling Handles correlation among risk factors (assets, liabilities, macro factors). |
Correlation modeling among risks is described as a portfolio and exposure optimization function in Radar. | |
Scenario Visualization Tools Graphical representation of scenario paths for insight and analysis. |
Radar's analytics include visual dashboards and scenario result graphs for risk management. | |
Scenario Storage Capacity Number of scenarios that can be stored for future review and benchmarking. |
No information available |
Dynamic Funding Ratio Calculation Continuously updates the funding ratio (assets/liabilities) as scenarios evolve. |
Radar continuously recalculates portfolio positions (e.g. risk, funding) as scenario parameters are changed. | |
Shortfall Probability Estimator Calculates probability of funding ratios falling below specific thresholds. |
Probability estimators and risk-of-ruin calculations are standard actuarial outputs provided by Radar. | |
Shortfall Magnitude Metrics Quantifies the possible size of a shortfall (deficit severity). |
No information available | |
Time Horizon Flexibility Allows shortfall analysis over multiple user-selectable time periods. |
No information available | |
Funding Level at Risk (FLaR) Estimates the potential negative movement in funding level at a chosen confidence interval. |
No information available | |
Path-dependent Risk Metrics Considers the effect of multi-year scenario sequences on shortfall risk. |
Radar can analyze and compare multi-year scenario paths, a necessity for portfolio optimization and funding tools. | |
Real-time Recalculation Speed Time taken to update key funding risk indicators upon parameter change. |
No information available | |
Heat Map Visualization Provides heat maps of shortfall probabilities or ratios across scenarios or time. |
Interactive dashboards in Radar include heatmaps and other visualizations for portfolio and exposure management. | |
Customizable Thresholds User can set custom alert or reporting thresholds on funding ratios. |
Radar allows the configuration of risk and alert thresholds, including for regulatory or internal oversight. |
Multi-Asset Class Modeling Supports modeling for diverse investments (equities, bonds, alternatives, real estate, etc). |
Portfolio optimization across multiple asset classes is a core capability cited for Radar. | |
Custom Asset Return Assumption Flexible specification of expected asset returns, volatilities, and correlations. |
Expected asset return, volatility, and risk input customization is described in Radar solution materials. | |
Liability Cash Flow Projection Projects future benefit payments based on plan rules and demographic assumptions. |
No information available | |
Customizable Mortality & Demographic Tables Allows input or adjustment of mortality, retirement, turnover rates. |
Demographic, assumption, and actuarial table customizations are standard functionality for Radar. | |
Automatic Duration/Convexity Calculation Calculates key duration metrics for assets and liabilities. |
No information available | |
Contribution Policy Modeling Models the impact of user-defined employer and employee contribution strategies. |
Radar enables the impact modeling of multiple contribution or premium strategies as part of scenario analysis. | |
Liability Sensitivity Testing Tests how liabilities react to changes in economic and demographic assumptions. |
No information available | |
Asset Allocation Optimization Tools Provides tools for optimizing allocations based on risk/return objectives. |
Radar includes portfolio optimization and asset allocation assessment tools. | |
Frequency of Model Recalibration Indicates how often asset or liability models are recalibrated to new data. |
No information available | |
Support for Liability-Driven Investment (LDI) Strategies Ability to implement and test LDI strategies within risk analysis. |
No information available |
Custom Stress Test Design Build and run custom stress tests simulating market, regulatory, or credit shocks. |
Custom stress test construction, including market and regulatory shocks, is a Radar core feature. | |
Built-in Regulatory Templates Pre-configured templates matching local or international pension risk guidelines. |
No information available | |
Compliance Reporting Automatic generation of compliance reports for regulators or trustees. |
Radar generates regulatory, compliance, and internal risk reports for insurance and pension use. | |
Automated Threshold Alerts Automated alerts when risk metrics breach regulatory or internal limits. |
Radar supports threshold-based alerts for risk and compliance metrics. | |
Audit Compliance Logging Tracks all stress tests and compliance checks performed. |
Radar creates logs of compliance and stress tests for audit and governance. | |
Frequency of Automated Compliance Checks How often the system runs automated compliance or regulatory checks. |
No information available | |
User-Defined Regulatory Rules Allows creation and enforcement of custom compliance rulesets. |
Radar users can configure regulatory rule sets, aligning with this feature. | |
Integration with Regulatory Portals Direct electronic submission of regulatory filings and reports. |
No information available | |
Scenario-based Capital Requirement Calculations Estimates required capital levels under different regulatory stress scenarios. |
Capital requirement calculations under scenario testing are standard for Radar's risk management tools. |
Custom Report Builder Allows users to design and generate bespoke risk and funding reports. |
Custom reporting with flexible layout and data selection is a Radar function. | |
Standard Report Templates Provision of ready-made reports for trustees, management, and regulators. |
Standard regulatory, management, and board reporting templates are available in Radar. | |
Interactive Dashboards Real-time, user-interactive dashboards for monitoring key funding risk indicators. |
Radar is promoted as providing interactive, real-time analytics dashboards. | |
Export Formats Support Ability to export reports in various formats (PDF, Excel, CSV, HTML). |
Export options for Excel, PDF, and CSV are cited in Willis Towers Watson's application suites. | |
Drill-down Data Exploration Users can dig into underlying data behind reports and graphics. |
No information available | |
Scheduled Report Generation Automation of periodic report creation and distribution. |
Automation for report scheduling is a common actuarial software feature and attributed to Radar. | |
In-app Charting & Heatmaps Embedded graphic tools for presenting complex scenario outcomes. |
In-app data visualization including scenario heatmapping is part of Radar's analytics. | |
Real-time Data Refresh Frequency with which displayed data and visualizations update. |
No information available | |
Access-controlled Report Sharing Permissions-based sharing of sensitive or critical reports. |
Access-controlled sharing aligns with enterprise reporting in Radar. | |
Narrative Commentary Integration Incorporate written management commentary into reports and dashboards. |
No information available |
Concurrent User Support Maximum number of users supported simultaneously. |
No information available | |
Calculation Speed Average time to complete a standard funding risk analysis or scenario run. |
No information available | |
99.9% Uptime Guarantee Service availability based on industry standard uptime SLAs. |
Radar is available as SaaS with commercial uptime SLAs. | |
Cloud & On-premise Deployment Options Support for both cloud-based and on-premise installations. |
No information available | |
Redundancy & Failover Support High-availability features to prevent downtime or data loss. |
Financial/risk software from WTW such as Radar provides failover support for high availability. | |
Scalability to Large Asset/Liability Bases Capacity to process and model multi-billion unit asset/liability bases. |
No information available | |
Response Time SLA Service level agreement for user query response time. |
No information available | |
Batch Job Scheduling Support for batch processing of large scenario sets during off-peak hours. |
No information available | |
Automated System Monitoring Internal system checks for performance, throughput, and issue detection. |
System monitoring is standard and referenced in broader WTW product literature. | |
Disaster Recovery Plan Documented and tested procedures for system recovery in case of disaster. |
Disaster recovery capabilities are referenced in WTW solution documents as part of business critical infrastructure. |
Intuitive User Interface Modern, easy-to-navigate interfaces for financial and non-financial users alike. |
Modern web interface and user experience for a diverse user base is cited for Radar. | |
Role-Based Dashboard Customization Dashboards tailored to different roles (CIO, actuary, trustee). |
Role-specific dashboards and reports are part of Radar's analytics. | |
Mobile Device Compatibility Responsive design or dedicated app for tablet/smartphone use. |
Radar is web-based and optimized for use on major browsers and mobile/tablet devices. | |
Accessibility Compliance Meets accessibility standards (WCAG, ADA, etc.). |
No information available | |
Multi-language Support Availability in several major languages. |
No information available | |
User Training Resources Provision of tutorials, help guides, and training modules. |
Training documentation, resources, and support are referenced on the Radar and WTW product pages. | |
User Onboarding Speed Average time for a new user to become proficient in core features. |
No information available | |
Search & Navigation Tools Advanced search and easy navigation between datasets, scenarios, and reports. |
Radar is designed with advanced search and navigation for datasets/scenarios. | |
Custom User Preferences Settings/preferences saved for each user profile. |
User preferences for display and workflow are included in Radar's configurable interface. | |
Context-Sensitive Help Help widgets and tips relevant to screen/action in use. |
Radar includes help widgets, documentation, and context-sensitive help. |
End-to-End Data Encryption All stored and transmitted data is encrypted. |
Radar employs encryption for data both at rest and in transit, meeting industry data security norms. | |
Multi-factor Authentication User logins are protected by at least two-factor authentication. |
Multi-factor authentication is standard for Willis Towers Watson SaaS solutions like Radar. | |
Granular Permission Controls Fine-tuned controls for assigning access to data, features, and reports. |
Granular permission models are cited for enterprise clients and multi-role usage. | |
Audit Log of User Activity Comprehensive logging of all user actions for compliance review. |
Audit logs of user actions are a requirement for compliance and present in Radar. | |
Regular Security Audits System is subject to regular, documented security assessments. |
No information available | |
Compliance with Data Protection Laws Certification with relevant privacy laws (GDPR, CCPA, etc.). |
Radar is marketed to regulated industries and emphasizes compliance (e.g., with data privacy standards). | |
Data Retention Policy Management Tools to enforce policy-based data retention and destruction. |
No information available | |
Automatic Session Timeout Inactive users are automatically logged out for security. |
Session timeout for inactivity is part of the Radar suite’s security design. | |
Third-party Vendor Security Vetting Thorough risk reviews for any external data or plugin providers. |
No information available |
API Availability Comprehensive APIs for data exchange with other systems. |
Radar is designed to exchange data via comprehensive APIs, a requirement for interoperability in insurance/finance tech. | |
Standard Data Format Compatibility Support for industry-standard data formats (XML, JSON, Excel). |
Industry-standard data formats are natively supported by Radar. | |
Actuarial System Integration Direct connection with external actuarial projection and valuation tools. |
No information available | |
Portfolio Management System Link Bidirectional integration with portfolio management or accounting software. |
No information available | |
Data Import/Export Automation Automated scheduled transfers of data from/to other business systems. |
Radar automates scheduled data import and export to support regular business cycles. | |
Plug-in Architecture Easily add additional analysis modules or vendor extensions. |
No information available | |
Support for Single Sign-On (SSO) Allows users to log in via organization’s identity provider. |
SSO is part of authentication integration offered by Radar per WTW documentation. | |
Custom Integration Workflow Designer Tools or scripts for building and saving custom integration flows. |
No information available | |
Integration Error Handling & Reporting Automated alerts and logs for failures in data exchange. |
No information available |
Dedicated Support Channels Access to multi-channel support (email, chat, phone, ticket). |
Radar support is provided through multiple support channels including web, email, and phone. | |
Service Level Agreement (SLA) Defined commitments for support and system maintenance response times. |
Radar comes with documented SLAs for support and maintenance. | |
User Community and Knowledge Base Active user forums and searchable documentation. |
Radar has a knowledge base and user community as part of official WTW support. | |
Product Roadmap Transparency Publicly shared roadmap of planned system improvements. |
No information available | |
Frequency of Software Updates How often enhancements and patches are released. |
No information available | |
Bug Resolution Turnaround Time Average time to resolve critical bugs or outages. |
No information available | |
On-demand Customization Services Availability of expert help for system customization. |
Willis Towers Watson offers custom Radar services and implementations. | |
Multilingual Technical Support Ability to get help in multiple major languages. |
Global support and multilingual help available as part of the WTW client services, including for Radar. | |
Client-driven Feature Request Portal User portal to submit and track enhancement requests. |
No information available |
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