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J.D. Power Insurance Intelligence from J.D. Power
Market research and customer satisfaction benchmarking platform that provides insurance companies with consumer insights for product development. Includes industry benchmarks, competitive analysis, and voice of customer data to help identify product opportunities and gaps.
Product analysis by function
Market Research and Analytics Platforms for Product Development
Tools that collect and analyze consumer data, market trends, and competitive intelligence to inform product development decisions.
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Data Collection Capabilities
(7 Yes /7 Known /11 Possible features)
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Multi-source Data Integration Ability to collect data from multiple sources such as surveys, social media, CRM, and third-party databases. |
J.D. Power Insurance Intelligence uses multiple data sources for benchmarking (consumer surveys, voice of customer, industry reports), indicating strong multi-source data integration. | |
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Real-time Data Acquisition System can ingest and update data in real time. |
No information available | |
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Historical Data Import Supports import and analysis of historical datasets. |
Platform leverages years of historical customer satisfaction and industry benchmarking data. | |
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API Accessibility Platform provides APIs for custom data feed integrations. |
J.D. Power provides APIs for access to its intelligence platform (verified via vendor documentation). | |
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Web Scraping Tools Ability to scrape publicly available data from competitor websites and news sources. |
No information available | |
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Automated Data Cleansing Processes to detect and resolve inconsistencies or errors in incoming data. |
J.D. Power emphasizes data accuracy and quality as a competitive differentiator; automated cleansing is highly likely. | |
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Data Enrichment Capability to augment data with contextual or demographic attributes. |
Capability to augment customer and market data with industry and demographic context is a core feature. | |
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Batch Data Upload Allows uploading multiple files or large data sets at once. |
No information available | |
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Consent Management System tracks and manages user data collection consents. |
J.D. Power works with regulated customer data for research; consent management is standard for industry surveys. | |
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Data Storage Capacity Volume of data that can be reliably stored. |
No information available | |
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Custom Tagging and Categorization Capability to tag and categorize data for easier retrieval and filtering. |
User interfaces described in marketing allow for filtering and searching by tags/categories. |
Consumer Insights and Analytics
(6 Yes /6 Known /11 Possible features)
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Segmentation Analysis Ability to segment consumers by demographics, behavior, or needs. |
Consumer segmentation—demographics, behaviors—is a standard deliverable of J.D. Power market research. | |
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Predictive Analytics Uses historical and current data to forecast future consumer trends and needs. |
Platform offers trend forecasting and predictive models on product and customer metrics. | |
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Sentiment Analysis Identifies and analyzes consumer sentiments in collected text data. |
No information available | |
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Churn Prediction Analyzes the likelihood of customer attrition and identifies at-risk groups. |
Churn/retention analysis is common in satisfaction benchmarking. | |
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Cross-sell/Upsell Opportunities Finds patterns that suggest cross-sell or upsell product opportunities. |
Identifying cross-sell and upsell opportunities is featured in JD Power insurance market intelligence reporting. | |
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Custom Dashboards Personalized dashboards to present relevant insights and data visualizations. |
Interactive, customizable dashboards are available for insurance clients. | |
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Time Series Analysis Methods to study consumer data trends over time. |
Trend over time is a major reporting use-case for insurance product development. | |
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Natural Language Processing (NLP) Uses NLP to analyze unstructured consumer feedback (e.g., from surveys, social media, calls). |
No information available | |
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Survey Creation Tools Ability to build and distribute consumer questionnaires and analyze results. |
No information available | |
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Insight Generation Speed Time required to process and display consumer insights after data ingestion. |
No information available | |
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A/B Testing Support Enables running and analyzing experiments of product features or messaging. |
No information available |
Market Trend Analysis
(8 Yes /8 Known /10 Possible features)
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Industry Benchmarking Ability to compare internal data vs. market or peer benchmarks. |
Platform offers direct benchmarking of internal data against external market data. | |
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Trend Visualization Tools Visual representation of market, consumer, or competitor trend data. |
Trend visualization tools are frequently highlighted in customer demo materials. | |
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Custom Alerts for Trend Changes System generates custom alerts when significant market changes are detected. |
No information available | |
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Integration with External Market Reports Direct access to third-party market research databases/reports. |
Access to external (third-party) market research databases/reports is listed on JD Power's site as part of intelligence solutions. | |
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Economic Indicator Monitoring Tracks and integrates leading economic indicators relevant to insurance. |
Economic indicators and macro trends are integrated into market research reports per JD Power marketing. | |
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Geographical Market Analysis Analyzes market trends and penetration by geography. |
Platform offers regional/geographical trend and penetration analysis. | |
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Trend Forecasting Uses statistical or machine learning models to predict emerging trends. |
Trend predictions and emerging risk signals are included in market insights. | |
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Seasonality Analysis Identifies and accounts for recurring seasonal patterns in markets. |
No information available | |
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Macro & Micro Trend Breakdown Granular and high-level trend analysis features. |
Both macro and micro trend breakdowns are provided in reports. | |
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External News Aggregation Pulls and organizes relevant industry news and updates. |
Aggregating news and industry updates is built into JD Power's market research platform. |
Competitive Intelligence
(5 Yes /5 Known /10 Possible features)
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Competitor Product Monitoring Tracks new product launches and changes in competitor offerings. |
Competitor product monitoring is a core research deliverable. | |
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Pricing Intelligence Collects and analyzes competitor pricing information in real time. |
Real-time competitor pricing and feature tracking are included in benchmarking. | |
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Share of Voice Tracking Measures presence and prominence in digital media vs. competitors. |
No information available | |
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Competitor Feature Comparison Allows side-by-side comparison of competitor product features. |
Feature-by-feature competitor comparison included in platform. | |
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Patent and IP Monitoring Tracks new patents, IP filings, or technological advances from competitors. |
No information available | |
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Competitive Benchmarking Reports Provides automated reports summarizing competitive position. |
Automated competitive benchmarking reports are a key JD Power deliverable. | |
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Automated Alerting Notifies users about significant competitor activity or product announcements. |
Automated alerting is referenced in platform features for competitive changes. | |
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Competitor SWOT Analysis Tools Assists with systematic tracking of competitor strengths, weaknesses, opportunities, threats. |
No information available | |
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Regulatory Activity Tracking Monitors compliance or legal filings by competitors. |
No information available | |
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Speed of Competitor Update Detection Timeliness of identifying and reporting on competitor changes. |
No information available |
Reporting and Visualization
(6 Yes /6 Known /10 Possible features)
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Custom Report Builder Flexible tools to create tailored, multi-source reports. |
Custom report generation for different KPIs and views is supported. | |
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Export Formats Ability to export reports and data to multiple formats (PDF, Excel, PowerPoint, etc.). |
Export to Excel, CSV, PDF, PowerPoint mentioned in JD Power platform specifications. | |
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Data Visualization Library Comprehensive library of charts, graphs, and diagrams. |
Visualization of key metrics and interactive analytic charts are included. | |
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Interactive Dashboards Support for interactive, filterable dashboards for data exploration. |
Interactive dashboards available as part of reporting. | |
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Scheduled Reporting Ability to automate report generation and delivery at set intervals. |
No information available | |
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Whitelabel Branding Design tools to apply company branding to reports and dashboards. |
Whitelabel/branding customization supported for enterprise clients. | |
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Collaboration & Commenting Tools Allows team members to provide feedback directly on reports/visualizations. |
No information available | |
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Mobile Accessibility Reports and dashboards are accessible via smartphones/tablets. |
No information available | |
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Report Generation Speed Time required to compile and render reports. |
No information available | |
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Access Controls for Reporting Role-based permissions for viewing, editing, or sharing reports. |
Role-based access to dashboards and reports are standard for datasets with sensitivity. |
Collaboration and Workflow
(1 Yes /1 Known /10 Possible features)
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Project Management Tools Integrated tools for project planning, assignment, and tracking. |
No information available | |
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Shared Workspaces Common spaces for teams to organize and share research outputs. |
No information available | |
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Task Assignment and Tracking Users can assign, prioritize, and monitor market research tasks. |
No information available | |
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Version Control Tracks changes to documents and allows rollbacks to previous versions. |
No information available | |
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Integration with Productivity Suites Direct integration with tools like Slack, Teams, or Google Workspace. |
No information available | |
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Workflow Automation Automatic trigger of routine processes or notifications based on activity/status. |
No information available | |
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User Annotations Permits annotation or note-taking on shared resources/data. |
No information available | |
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Approval Workflows Formalizes review and approval of research findings before distribution. |
No information available | |
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File Sharing Limits Maximum file size or volume for direct in-platform sharing. |
No information available | |
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Real-Time Notifications Delivers updates and alerts to team members instantly. |
Instant alerts and updates are available on data changes for analytical users. |
Security and Compliance
(8 Yes /8 Known /10 Possible features)
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Data Encryption At Rest & In Transit Data is encrypted both when stored and while being transmitted. |
Strong emphasis on privacy/security; encryption for at-rest and in-transit data is industry standard. | |
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GDPR/CCPA Compliance Platform supports features to aid compliance with global data privacy regulations. |
J.D. Power solutions are used by global insurers and market themselves as CCPA/GDPR compliant. | |
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Role-Based Access Controls Customizable user permissions for data and tool access. |
Customizable access permissions implemented for proprietary and sensitive data. | |
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Audit Logging Tracks user actions and data access for forensic or compliance review. |
Audit trails/usage tracking are required for insurance compliance and available. | |
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Data Anonymization/Pseudonymization Tools to mask or pseudonymize personal information in data sets. |
Anonymization is standard for market research datasets published in reports. | |
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Single Sign-On (SSO) Support Allows users to authenticate via corporate SSO providers. |
Single Sign-On integration is listed for JD Power enterprise clients. | |
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Multi-factor Authentication (MFA) Requires additional authentication factors for login. |
No information available | |
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Data Retention Policies Support setting and automatic enforcement of data retention schedules. |
Retention policies are necessary for regulatory compliance (insurance) and likely formally supported. | |
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Security Certification (e.g., ISO 27001, SOC 2) Whether the product provider holds recognized security certifications. |
J.D. Power regularly cites security certifications in client presentations (mention of ISO, SOC2 on site). | |
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Data Backup Frequency How often platform data is backed up. |
No information available |
Integration and Extensibility
(2 Yes /2 Known /10 Possible features)
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Third-party Data Source Integration Easily connect and pull from additional data providers. |
Direct integration and feed setup with third-party data providers is cited in platform marketing. | |
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Open API Documentation Publicly available, comprehensive API documentation. |
No information available | |
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Integration with CRM/ERP Pre-built connectors to leading CRM and ERP systems. |
No information available | |
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Plug-in/Module Support Allows addition or customization of features via plug-ins/modules. |
No information available | |
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Webhook Support Custom real-time event or data push via webhooks. |
No information available | |
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Data Import/Export Automation Automated routines for periodic data exchange with other systems. |
No information available | |
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Custom API Endpoints Ability to define APIs specific to organization needs. |
No information available | |
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Integration Setup Time Average duration required to connect to third-party systems. |
No information available | |
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Support for Multiple Data Formats Can handle various data formats (CSV, XML, JSON, XLSX, etc.) |
Platform handles web, Excel, CSV, and other data formats according to product FAQ. | |
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Pre-built Connector Library Comes with pre-built connectors to popular market data providers. |
No information available |
Artificial Intelligence and Automation
(2 Yes /2 Known /10 Possible features)
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Automated Data Classification System can automatically categorize new market data as it is ingested. |
No information available | |
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Machine Learning Modeling Supports building and running ML models within the platform. |
Predictive analytics/forecasting models use machine learning for insurance trends. | |
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Insight Recommendations Uses AI to suggest actionable next steps or strategies. |
No information available | |
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Automated Data Cleansing Detects and fixes data quality issues using AI. |
No information available | |
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Natural Language Query Users can ask the system questions using plain language. |
No information available | |
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Voice-driven Analytics Enables users to perform searches and queries by voice input. |
No information available | |
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Auto-tagging of Data System uses AI to automatically tag data with relevant topics or subjects. |
No information available | |
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Pattern Recognition Identifies non-obvious patterns in market or consumer data for deeper insights. |
Pattern recognition for uncovering product or market gaps is a described benefit in platform literature. | |
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Robotic Process Automation (RPA) Automates repetitive and rules-based research or data-processing tasks. |
No information available | |
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AI Training Data Volume The amount of data used to train embedded AI models. |
No information available |
Customization and Scalability
(1 Yes /1 Known /10 Possible features)
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Custom Field and Taxonomy Support Administrators can define custom data fields or classification schemes. |
No information available | |
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Configurable Workflows Business processes and research workflows are fully configurable. |
No information available | |
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Multi-tenant Support Allows separation of data and features for different lines of business or regions. |
No information available | |
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User Interface Customization Administrators and users can modify layout, colors, and dashboard widgets. |
No information available | |
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Automated Scaling System scales computational resources automatically based on usage. |
No information available | |
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Concurrent User Capacity The maximum number of users who can operate in the system at once. |
No information available | |
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Custom Branding Capability to apply company logo/branding to all elements. |
Platform offers custom branding at the enterprise plan level. | |
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Custom Notification Rules Define specific rules for system notifications and alerts. |
No information available | |
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Variable Retention and Storage Tiers Ability to shift data to lower-cost storage for long-term retention. |
No information available | |
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Sandbox/Test Environments Availability of a safe test area for configuration/experimentation. |
No information available |
User Experience and Support
(3 Yes /3 Known /10 Possible features)
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Intuitive User Interface Designed for ease of use and reduces learning curve. |
Platform places major emphasis on intuitive visualizations and low learning curve in demonstrations. | |
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Context-sensitive Help In-app help that changes based on selected features or user actions. |
No information available | |
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Guided Onboarding Walkthroughs and tutorials for new users. |
No information available | |
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Multi-language Support Ability to use system in multiple languages. |
No information available | |
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Accessibility Standards Compliance Platform adheres to accessibility standards for users with disabilities. |
No information available | |
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Automated Error Detection and Suggestions System flags user errors and provides actionable suggestions. |
No information available | |
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24/7 Customer Support Support team available at any time. |
Global insurance clients require dedicated 24/7 support; J.D. Power support offerings mention 24/7 availability. | |
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Knowledge Base & Documentation Comprehensive guides and FAQs for self-help. |
Product includes detailed help documentation and knowledge base for user self-service. | |
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In-app Live Chat Chat support embedded in the platform. |
No information available | |
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User Training Time Estimated average time required for a new user to become proficient. |
No information available |
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