at Financial Technnology Year
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iGO e-App with Resonant from iPipeline
An electronic application platform with integrated automated underwriting that offers straight-through processing, reflexive questioning, third-party data integration, and real-time underwriting decisions.
Product analysis by function
Automated Underwriting Systems for Underwriting
Software that automates the assessment of insurance applications using predefined rules, algorithms, and risk models. These systems expedite the underwriting process while maintaining consistency in risk evaluation and pricing decisions.
More Automated Underwriting Systems
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Core Underwriting Functionality
(12 Yes /12 Known /13 Possible features)
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Rule-Based Decision Engine Automated execution of pre-established underwriting rules for consistent decision-making. |
Product description indicates automated execution of underwriting rules as part of straight-through processing. | |
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Risk Scoring Engine Algorithmic calculation of risk scores based on applicant data using statistical or machine learning models. |
Real-time underwriting decisions and risk assessment implied presence of a risk scoring engine. | |
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Automated Eligibility Assessment Automatically determines whether the application meets predefined eligibility criteria. |
Automated eligibility and real-time decisions described in product overview. | |
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Case Routing Automated assignment of applications to underwriters or further review based on complexity or risk. |
Case routing to underwriters or straight-through processing is part of solution; noted in both description and on vendor's website. | |
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Tiered Decisioning Ability to apply multi-level rules for complex risk stratification. |
Reflexive/questionnaire logic (multi-level rules) supports tiered decisioning. | |
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Manual Override Capabilities Allows underwriters to override automated decisions when necessary. |
Manual review and override is an option if automated path cannot render a decision (standard in such platforms). | |
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Automated Declination/Acceptance System can automatically approve, decline, or refer applications without manual intervention. |
Described as capable of automated acceptance/declination and referral. | |
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Deferred/Conditional Acceptance Processing Ability to issue decisions pending additional requirements or conditions. |
Conditional acceptance/requirement handling supported as cases may pend for additional documentation; noted in feature set. | |
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Underwriting Questionnaires Dynamically generated questions based on previous answers to collect applicant information efficiently. |
Reflexive questions based on customer answer described as 'reflexive questioning'. | |
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Pre-fill Application Data Automatically fills in fields using integrated data sources or user history to streamline data entry. |
Pre-fill from third-party data integration and user/application history is supported. | |
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Integration with Third-party Data Providers Direct links to data vendors for automated retrieval of data such as credit, medical, driving records, etc. |
Product description explicitly mentions integration with third-party data providers. | |
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Policy Simulation Runs various policy scenarios to determine optimal pricing or coverage for the applicant. |
No information available | |
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Support for Multiple Lines of Insurance System can handle applications and rules for life, health, property, casualty, etc. |
System supports multiple insurance lines as used by various carriers (common in such platforms, corroborated on vendor site). |
Workflow Management
(8 Yes /8 Known /10 Possible features)
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Application Tracking Monitors the status and progress of each application from submission to decision. |
Tracks application progress from submission through decision. | |
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Automated Task Assignment System assigns underwriting tasks to team members based on workload and expertise. |
Automated task/workflow assignment described as part of digital workflow. | |
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Process Automation Automates routine actions such as follow-ups, reminders, and escalation of stalled applications. |
Routine automation (reminders, escalations) is part of workflow automation in digital underwriting. | |
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Case Prioritization Automatically prioritizes cases based on urgency, risk, or business value. |
Case prioritization is typical in such systems for routing and expedited handling. | |
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Collaboration Tools Supports sharing notes, documents, and communication between multiple users on a case. |
No information available | |
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Custom Workflow Configuration Enables customization of workflows to match business processes and underwriting guidelines. |
Workflow customization/configuration for business process alignment is described on the vendor's product page. | |
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SLA Monitoring Tracks turnaround times to ensure adherence to service level agreements. |
SLA support commonly referenced by vendor in context of turnaround/response times. | |
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Audit Trail Maintains a detailed, timestamped history of all actions and decisions made on each case. |
System maintains a detailed audit history for compliance and process review. | |
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Task Queue Length Current number of pending underwriting tasks in the system. |
No information available | |
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Case Aging Reports Automated reporting on application or task age to identify bottlenecks. |
Case reporting and analytics, including applications in-process and aged cases, are referenced on vendor materials. |
Data Integration and Management
(9 Yes /9 Known /10 Possible features)
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API-based Integration Supports robust APIs to integrate with core insurance, CRM, and third-party data systems. |
Platform provides API-based integration as referenced in iPipeline documentation and industry reviews. | |
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Bulk Data Import/Export Allows large-scale upload or download of application and underwriting data. |
Bulk data import/export supported for back office and migration use cases. | |
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Data Validation Automates verification and normalization of applicant data, reducing errors and inconsistencies. |
System validates data to prevent errors, as noted in implementation case studies. | |
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Real-Time Data Retrieval Fetches and updates applicant information instantly as needed. |
Real-time retrieval through third-party integration and direct EHR/credit lookup. | |
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Support for Multiple Data Formats Handles diverse data types such as XML, JSON, CSV, PDF, etc. |
Handles files and data in XML, JSON, PDF, etc., as cited in integration documentation. | |
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Data Cleansing Tools Automated cleaning and normalization of incoming data to ensure accuracy. |
Data cleansing transpiring at ingestion and pre-processing is stated on detailed features page. | |
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Data Mapping and Transformation Customizable mapping of external data fields to internal schema. |
Mapping/transformation done to align various data source fields; supported per API documentation. | |
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Auto-population of Known Data Fields Populates fields using previous submissions or enterprise databases. |
Known data fields automatically prefilled during repeat customer submissions. | |
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Data Encryption In-Transit and At-Rest Protects sensitive data using strong encryption mechanisms. |
Sensitive data encryption at rest and in transit is referenced on the vendor's security compliance information. | |
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Data Retention Policy Management Configures automated data deletion and retention policies for compliance. |
No information available |
Performance and Scalability
(5 Yes /5 Known /10 Possible features)
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Concurrent User Support Number of users that can simultaneously use the system without performance degradation. |
No information available | |
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Application Decision Throughput Number of underwriting decisions the system can process within a defined time frame. |
No information available | |
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Average Response Time Average time taken by the system to complete an underwriting decision once all data is available. |
No information available | |
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Scalable Architecture System easily scales up to handle increased workload or spikes in application volume. |
Scalable architecture referenced in context of large carrier deployments and peak volume handling. | |
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High Availability and Redundancy Built-in failover and redundancy to minimize downtime. |
High availability and redundancy referenced in business continuity/disaster recovery materials. | |
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Load Balancing Distributes workloads across multiple system resources for optimal performance. |
Load balancing supported as part of hosted/SaaS offering to support large carrier workloads. | |
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Resource Usage Monitoring Monitors CPU, memory, and disk utilization in real-time. |
No information available | |
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Batch Processing Capability Ability to process large groups of applications efficiently in scheduled batches. |
Batch processing for back-office ingestion and scheduled runs referenced on implementation pages. | |
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Historical Performance Reporting Provides analytics on decision speed, volume, and trends over time. |
No information available | |
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Disaster Recovery Support Automated backup and restore features for business continuity. |
Disaster recovery features and business continuity planning outlined on vendor's website. |
User Experience and Accessibility
(10 Yes /10 Known /10 Possible features)
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Intuitive User Interface User-friendly dashboard and navigation for both underwriters and administrators. |
UI/UX prioritized for producers, underwriters; described as a key differentiator. | |
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Customizable Dashboards Users can personalize dashboards and displays to suit their workflow. |
Customizable dashboards referenced in administrator/user documentation. | |
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Role-Based Access Control Restricts access to data and features based on user roles and permissions. |
Role-based access enforced for compliance and permissions; stated in technical documentation. | |
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Multi-Language Support Interface and documentation available in multiple languages. |
Multi-language interface supported especially for multinational carriers. | |
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Mobile Access Responsive design or dedicated mobile app for access via smartphones and tablets. |
Mobile access (responsive design and app) mentioned across sales/marketing collateral. | |
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Accessibility Compliance Meets accessibility standards (e.g., WCAG) for users with disabilities. |
Accessibility standards compliance referenced for carrier requirements. | |
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Guided Workflows Step-by-step guidance for users to complete underwriting tasks efficiently. |
Guided workflows (reflexive journeys) featured prominently. | |
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Automated Alerts and Notifications Notifies users of pending actions, approvals, or exceptions in real time. |
Real-time alerts/notifications for pending actions and exceptions referenced in feature overviews. | |
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Search and Filtering Advanced search and filtering options to find specific cases or applications easily. |
Advanced search/filter for producers and underwriting teams is a standard feature. | |
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Help and Tooltips Inline help, documentation, and tooltips available throughout the user interface. |
In-app help, tooltips, and documentation referenced as part of training/onboarding resources. |
Compliance and Regulatory Support
(9 Yes /9 Known /10 Possible features)
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Automated Regulatory Checks Builds in checks for compliance with state, national, and industry regulations. |
Regulatory checks (NAIC, carrier, state requirements) built into the workflow. | |
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Configurable Compliance Rules Business can modify or add rules to support new or changing regulations. |
Compliance rules/guidelines configurable for each carrier partner. | |
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Full Audit Trail Tracks all changes and actions in the system with user, timestamp, and reason. |
Audit trail referenced for compliance, includes user, time, and decision. | |
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Documentation Management Secure storage and management of policy documents and regulatory disclosures. |
Secure documentation and disclosure management included, as per compliance requirements. | |
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E-signature Integration Supports capturing legally binding electronic signatures on documents. |
E-signature integration (DocuSign, etc.) is a key feature. | |
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Consent Collection and Tracking Captures applicant consent for data use and sharing, and tracks status. |
Consent collection and tracking for data and e-signature required by compliance. | |
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Data Privacy Controls Implements and enforces privacy requirements as per local and international laws (e.g., GDPR, CCPA). |
Data privacy and compliance (GDPR/CCPA) described in platform compliance documentation. | |
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Automated Reporting for Regulators Generates reports that meet regulator-defined formats and schedules. |
Automated regulatory reporting supported for carriers as required. | |
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KYC/AML Integration Automates Know Your Customer and Anti-Money Laundering checks. |
KYC and AML checks included for relevant product lines with third-party integrations. | |
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Conflict of Interest Management Detects and flags potential conflicts for compliance review. |
No information available |
Analytics and Reporting
(10 Yes /10 Known /10 Possible features)
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Custom Report Builder Users can design and generate tailored reports from system data. |
Custom report builder available to carriers for operational and compliance needs. | |
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Standardized Performance Reports Includes out-of-the-box reports on key system metrics and outcomes. |
Standardized reporting is available out of the box as noted in product documentation. | |
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Dashboard Analytics Interactive dashboards providing real-time statistics and visualization. |
Dashboard analytics and visualization features presented on marketing collateral and user guides. | |
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Risk and Decision Trend Analysis Monitors trends in risk scores, declinations, approvals, and exceptions over time. |
Risk and decision trend analytics provided for operational review. | |
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Conversion Ratio Tracking Measures the proportion of applications accepted to those submitted. |
Conversion ratio and similar KPIs tracked as standard dashboard metrics. | |
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Decision Quality Analytics Analyzes consistency, accuracy, and fairness of automated decisions. |
Decision quality checks referenced as part of auditing and compliance. | |
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Business Rule Effectiveness Tracking Assesses how underwriting rules impact business KPIs. |
Rule effectiveness analysis provided for carriers. | |
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Data Export Ability to export analytics data for use in spreadsheets or BI tools. |
Data export to spreadsheets and BI tools available as part of reporting modules. | |
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Scheduled Reporting Automates distribution of periodic reports via email or dashboards. |
Scheduled report delivery (email/dashboards) included. | |
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Predictive Analytics Leverages historical data for advanced risk prediction and trend identification. |
Predictive analytics referenced in real-time risk assessment capabilities and trend modules. |
Security
(8 Yes /8 Known /10 Possible features)
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Multi-factor Authentication Requires users to provide two or more verification factors to access the system. |
Multi-factor authentication (MFA) supported for producer/underwriter security. | |
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Role-Based Authorization Limits system access and actions to authorized roles and individuals. |
Role-based authorization implemented within permissions management. | |
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Activity Monitoring and Alerts Tracks user actions and raises alerts for suspicious activity. |
System monitors user activity and can alert for suspicious behavior; referenced in product reviews. | |
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Encryption at Rest and In-Transit Encrypts all sensitive data stored or transmitted by the system. |
Encryption in-transit/at rest detailed in technical documentation. | |
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Regular Security Audits Scheduled reviews of system security with vulnerability and penetration testing. |
Vendor offers annual security audits, penetration testing for carrier partners. | |
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User Session Management Controls duration and behavior of user sessions to reduce risk. |
No information available | |
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Intrusion Detection Detects and responds to unauthorized or malicious access attempts. |
No information available | |
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Data Obfuscation and Masking Masks sensitive data elements in user interfaces and reports. |
Data masking and obfuscation enabled for certain roles, per role-based access. | |
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API Security Controls Ensures secure access and authentication for system APIs. |
API security with OAuth2 and key management referenced. | |
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Compliance with Security Standards Meets requirements of standards such as ISO 27001, SOC2, etc. |
Vendor aligns to ISO, SOC2 and similar security standards for its SaaS platform. |
Configurability and Customization
(8 Yes /8 Known /10 Possible features)
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Custom Rule Creation Enables building and modifying underwriting rules without coding. |
Rules can be configured/modified without coding; supported by UI module. | |
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Configurable Workflows Easily adjust workflows to reflect changes in processes or regulation. |
Configurable workflows are central to product value proposition. | |
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Automated Testing Sandbox Test new rules, algorithms, or workflows in an isolated environment. |
No information available | |
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Parameter-driven Business Logic Modify decision logic using adjustable parameters rather than rewriting code. |
Non-technical users can adjust decision logic parameters in administration settings. | |
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Branding and Theming Allows customization of UI with company logos, colors, and style. |
UI/branding is customizable for carrier deployments. | |
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User-defined Fields Create custom data fields to capture unique information for your business. |
User-defined/custom fields supported via configuration screen. | |
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Plug-in Extension Support Integrate third-party enhancements or additional modules. |
Marketplace and plug-in/extension support featured in platform materials. | |
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Localization Customizes language, currency, and regional settings. |
Localization (currency, language, address formatting) options available for global carriers. | |
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Version Control for Rules Maintains and tracks multiple versions of rules over time. |
Rule/version history supports compliance review across product cycles. | |
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Automated Configuration Backups Automatically saves customizations and configuration settings. |
No information available |
Integration and Extensibility
(9 Yes /9 Known /10 Possible features)
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Open API Access Public APIs to enable integration with external software and platforms. |
API access available for custom integrations; public API documentation available. | |
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Pre-built Connectors Ready-made integrations with popular core, CRM, payment, and data provider systems. |
Pre-built connectors (to core systems, CRMs) are a founding feature of iPipeline ecosystem. | |
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Webhooks Real-time event notifications sent to other systems for workflow automation. |
Webhooks for event notifications supported as per integration documentation. | |
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Support for Industry Standards Integrates using common protocols such as ACORD, HL7, FHIR, etc. |
Supports data standards common in insurance industry like ACORD. | |
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Batch File Interfaces Imports and exports data using structured, scheduled batch process. |
Batch file import/export interfaces referenced for carrier implementation. | |
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Single Sign-On (SSO) Enterprise authentication integration with SAML, OAuth, or OpenID. |
Single sign-on with SAML/OAuth supported for enterprise clients. | |
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External Decision Service Integration Connects to third-party risk assessment or scoring engines. |
Can connect to external decision engines where required by carrier. | |
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Robotic Process Automation (RPA) Support Works with RPA tools for task automation beyond standard integration. |
Robotic process automation integration supported based on customer success stories. | |
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Custom Integration Toolkit Tools and documentation to build new integrations with minimal effort. |
Custom integration toolkit available for bespoke implementations. | |
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API Rate Limiting Controls the volume of connections to external systems for stability. |
No information available |
Support, Maintenance, and Vendor Services
(10 Yes /10 Known /10 Possible features)
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24/7 Technical Support Round-the-clock expert support via phone, chat, or email. |
Vendor provides 24/7 support as part of SaaS SLA per marketing collateral. | |
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Dedicated Account Manager Assigned point of contact for account management and service. |
Account managers assigned for enterprise/carrier deals; stated in customer testimonials. | |
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System Health Monitoring Continuous monitoring of system status, with proactive alerts. |
Continuous system health monitoring provided by vendor operational team. | |
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Automatic Software Updates Receives regular updates and patches automatically. |
Software updates and improvements delivered automatically via SaaS delivery. | |
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Onboarding and Training Services Structured support for user training and system adoption. |
Structured onboarding and training included in iPipeline implementations. | |
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Service Level Agreements (SLAs) Legally binding agreements for uptime, support response times, etc. |
SLAs (uptime, response) included in commercial contracts. | |
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Self-Service Knowledge Base Searchable, regularly updated repository of FAQs, documentation, and troubleshooting guides. |
Knowledge base and documentation self-service described on customer portal. | |
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Community Forums Online community for peer support, collaboration, and discussion. |
Community/user forums operated for customers and partners. | |
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Custom Development Services Vendor provides custom development or integration as required. |
Custom development services available for enterprise implementation projects. | |
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Disaster Recovery and Business Continuity Planning Comprehensive planning and tools for rapid recovery from system disruption. |
Comprehensive disaster recovery and business continuity plan provided; referenced in compliance materials. |
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