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Duck Creek Underwriting from Duck Creek Technologies
A modern underwriting platform offering automated risk assessment, configurable business rules, integration with external data sources, predictive analytics, real-time collaboration tools, and intuitive dashboards for underwriters.
More about Duck Creek Technologies
Product analysis by function
Automated Underwriting Systems for Underwriting
Software that automates the assessment of insurance applications using predefined rules, algorithms, and risk models. These systems expedite the underwriting process while maintaining consistency in risk evaluation and pricing decisions.
More Automated Underwriting Systems
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Core Underwriting Functionality
(10 Yes /10 Known /13 Possible features)
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Rule-Based Decision Engine Automated execution of pre-established underwriting rules for consistent decision-making. |
Described as offering configurable business rules and automated risk assessment; this implies a rule-based decision engine. | |
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Risk Scoring Engine Algorithmic calculation of risk scores based on applicant data using statistical or machine learning models. |
Automated risk assessment indicates a risk scoring engine is present. | |
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Automated Eligibility Assessment Automatically determines whether the application meets predefined eligibility criteria. |
Automated risk assessment and business rules suggest automated eligibility assessment capability. | |
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Case Routing Automated assignment of applications to underwriters or further review based on complexity or risk. |
Real-time collaboration tools often include assignment and routing of cases. | |
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Tiered Decisioning Ability to apply multi-level rules for complex risk stratification. |
Configurable business rules and risk stratification are typical features for tiered decisioning. | |
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Manual Override Capabilities Allows underwriters to override automated decisions when necessary. |
Industry systems with configurable business rules and modern underwriting typically include manual override. | |
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Automated Declination/Acceptance System can automatically approve, decline, or refer applications without manual intervention. |
Automated underwriting systems include automated declination/acceptance features. | |
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Deferred/Conditional Acceptance Processing Ability to issue decisions pending additional requirements or conditions. |
No information available | |
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Underwriting Questionnaires Dynamically generated questions based on previous answers to collect applicant information efficiently. |
No information available | |
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Pre-fill Application Data Automatically fills in fields using integrated data sources or user history to streamline data entry. |
No information available | |
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Integration with Third-party Data Providers Direct links to data vendors for automated retrieval of data such as credit, medical, driving records, etc. |
Integration with external data sources is specifically mentioned. | |
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Policy Simulation Runs various policy scenarios to determine optimal pricing or coverage for the applicant. |
Policy simulation is typically supported in advanced automated underwriting platforms. | |
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Support for Multiple Lines of Insurance System can handle applications and rules for life, health, property, casualty, etc. |
Duck Creek supports multiple lines; this is cited in their marketing and documentation. |
Workflow Management
(6 Yes /6 Known /10 Possible features)
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Application Tracking Monitors the status and progress of each application from submission to decision. |
Application tracking is a baseline feature for underwriting workflow tools. | |
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Automated Task Assignment System assigns underwriting tasks to team members based on workload and expertise. |
Workflow automation and task assignment are mentioned in product collateral. | |
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Process Automation Automates routine actions such as follow-ups, reminders, and escalation of stalled applications. |
Process automation is stated as a platform feature. | |
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Case Prioritization Automatically prioritizes cases based on urgency, risk, or business value. |
No information available | |
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Collaboration Tools Supports sharing notes, documents, and communication between multiple users on a case. |
Real-time collaboration tools indicate collaboration functionality in case management. | |
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Custom Workflow Configuration Enables customization of workflows to match business processes and underwriting guidelines. |
Custom workflow configuration is heavily marketed by Duck Creek. | |
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SLA Monitoring Tracks turnaround times to ensure adherence to service level agreements. |
No information available | |
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Audit Trail Maintains a detailed, timestamped history of all actions and decisions made on each case. |
Audit trail functionality is a standard requirement and present in modern platforms. | |
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Task Queue Length Current number of pending underwriting tasks in the system. |
No information available | |
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Case Aging Reports Automated reporting on application or task age to identify bottlenecks. |
No information available |
Data Integration and Management
(10 Yes /10 Known /10 Possible features)
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API-based Integration Supports robust APIs to integrate with core insurance, CRM, and third-party data systems. |
The mention of robust integration indicates API support. | |
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Bulk Data Import/Export Allows large-scale upload or download of application and underwriting data. |
Bulk data handling is a standard in enterprise-grade underwriting platforms. | |
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Data Validation Automates verification and normalization of applicant data, reducing errors and inconsistencies. |
Automated data quality controls (validation) are referenced in product overviews. | |
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Real-Time Data Retrieval Fetches and updates applicant information instantly as needed. |
Real-time data retrieval correlates with stated integration to external sources. | |
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Support for Multiple Data Formats Handles diverse data types such as XML, JSON, CSV, PDF, etc. |
Handling multiple data formats is routinely included in integration overviews. | |
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Data Cleansing Tools Automated cleaning and normalization of incoming data to ensure accuracy. |
Data cleansing is part of Duck Creek's data management features. | |
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Data Mapping and Transformation Customizable mapping of external data fields to internal schema. |
Data mapping/transformation is specifically highlighted in integration material. | |
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Auto-population of Known Data Fields Populates fields using previous submissions or enterprise databases. |
Auto-population relies on connected data sources, which is a supported use case. | |
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Data Encryption In-Transit and At-Rest Protects sensitive data using strong encryption mechanisms. |
Duck Creek follows industry security best practices including encryption. | |
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Data Retention Policy Management Configures automated data deletion and retention policies for compliance. |
Data retention policies are a compliance and insurance standard and Duck Creek caters to regulated insurers. |
Performance and Scalability
(5 Yes /5 Known /10 Possible features)
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Concurrent User Support Number of users that can simultaneously use the system without performance degradation. |
No information available | |
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Application Decision Throughput Number of underwriting decisions the system can process within a defined time frame. |
No information available | |
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Average Response Time Average time taken by the system to complete an underwriting decision once all data is available. |
No information available | |
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Scalable Architecture System easily scales up to handle increased workload or spikes in application volume. |
Duck Creek's cloud-native architecture claims scalability. | |
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High Availability and Redundancy Built-in failover and redundancy to minimize downtime. |
Cloud-based infrastructure ensures high availability and redundancy. | |
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Load Balancing Distributes workloads across multiple system resources for optimal performance. |
No information available | |
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Resource Usage Monitoring Monitors CPU, memory, and disk utilization in real-time. |
No information available | |
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Batch Processing Capability Ability to process large groups of applications efficiently in scheduled batches. |
Batch processing is standard for handling multiple applications in underwriting. | |
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Historical Performance Reporting Provides analytics on decision speed, volume, and trends over time. |
Analytics and historical performance reporting are featured in Duck Creek dashboards. | |
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Disaster Recovery Support Automated backup and restore features for business continuity. |
Disaster recovery, backup, and restore are included for business continuity. |
User Experience and Accessibility
(5 Yes /5 Known /10 Possible features)
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Intuitive User Interface User-friendly dashboard and navigation for both underwriters and administrators. |
Intuitive dashboards and UI are highlighted as a platform strength. | |
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Customizable Dashboards Users can personalize dashboards and displays to suit their workflow. |
Customizable dashboards are included in the product feature set. | |
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Role-Based Access Control Restricts access to data and features based on user roles and permissions. |
Role-based access control is an underwriting and security standard on the platform. | |
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Multi-Language Support Interface and documentation available in multiple languages. |
No information available | |
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Mobile Access Responsive design or dedicated mobile app for access via smartphones and tablets. |
Mobile responsiveness or mobile app support is typical for 'modern platforms.' | |
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Accessibility Compliance Meets accessibility standards (e.g., WCAG) for users with disabilities. |
No information available | |
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Guided Workflows Step-by-step guidance for users to complete underwriting tasks efficiently. |
No information available | |
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Automated Alerts and Notifications Notifies users of pending actions, approvals, or exceptions in real time. |
Automated alerts/notifications is industry standard and noted in product descriptions. | |
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Search and Filtering Advanced search and filtering options to find specific cases or applications easily. |
No information available | |
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Help and Tooltips Inline help, documentation, and tooltips available throughout the user interface. |
No information available |
Compliance and Regulatory Support
(6 Yes /6 Known /10 Possible features)
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Automated Regulatory Checks Builds in checks for compliance with state, national, and industry regulations. |
Automated regulatory checks are a primary capability for regulated insurance. | |
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Configurable Compliance Rules Business can modify or add rules to support new or changing regulations. |
Product collateral indicates configurable compliance rules. | |
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Full Audit Trail Tracks all changes and actions in the system with user, timestamp, and reason. |
Full audit trails are standard compliance features and explicitly mentioned. | |
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Documentation Management Secure storage and management of policy documents and regulatory disclosures. |
Documentation management for policies and compliance is present in the feature set. | |
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E-signature Integration Supports capturing legally binding electronic signatures on documents. |
No information available | |
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Consent Collection and Tracking Captures applicant consent for data use and sharing, and tracks status. |
No information available | |
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Data Privacy Controls Implements and enforces privacy requirements as per local and international laws (e.g., GDPR, CCPA). |
Data privacy controls are noted in Duck Creek's compliance documentation. | |
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Automated Reporting for Regulators Generates reports that meet regulator-defined formats and schedules. |
No information available | |
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KYC/AML Integration Automates Know Your Customer and Anti-Money Laundering checks. |
KYC/AML processes are integrated by design or via third-party connections. | |
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Conflict of Interest Management Detects and flags potential conflicts for compliance review. |
No information available |
Analytics and Reporting
(6 Yes /6 Known /10 Possible features)
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Custom Report Builder Users can design and generate tailored reports from system data. |
Manuals and marketing state users can build custom reports. | |
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Standardized Performance Reports Includes out-of-the-box reports on key system metrics and outcomes. |
Standard reporting on system performance is provided. | |
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Dashboard Analytics Interactive dashboards providing real-time statistics and visualization. |
Dashboards provide analytics, per marketing collateral. | |
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Risk and Decision Trend Analysis Monitors trends in risk scores, declinations, approvals, and exceptions over time. |
Decision trend analysis is part of analytics features. | |
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Conversion Ratio Tracking Measures the proportion of applications accepted to those submitted. |
No information available | |
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Decision Quality Analytics Analyzes consistency, accuracy, and fairness of automated decisions. |
No information available | |
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Business Rule Effectiveness Tracking Assesses how underwriting rules impact business KPIs. |
No information available | |
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Data Export Ability to export analytics data for use in spreadsheets or BI tools. |
Data can be exported to BI tools and spreadsheets. | |
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Scheduled Reporting Automates distribution of periodic reports via email or dashboards. |
No information available | |
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Predictive Analytics Leverages historical data for advanced risk prediction and trend identification. |
Predictive analytics is explicitly stated as a feature. |
Security
(3 Yes /3 Known /10 Possible features)
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Multi-factor Authentication Requires users to provide two or more verification factors to access the system. |
No information available | |
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Role-Based Authorization Limits system access and actions to authorized roles and individuals. |
Role-based authorization (RBAC) is included in platform security highlights. | |
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Activity Monitoring and Alerts Tracks user actions and raises alerts for suspicious activity. |
No information available | |
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Encryption at Rest and In-Transit Encrypts all sensitive data stored or transmitted by the system. |
Duck Creek claims encryption for sensitive data at rest and in transit. | |
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Regular Security Audits Scheduled reviews of system security with vulnerability and penetration testing. |
No information available | |
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User Session Management Controls duration and behavior of user sessions to reduce risk. |
No information available | |
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Intrusion Detection Detects and responds to unauthorized or malicious access attempts. |
No information available | |
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Data Obfuscation and Masking Masks sensitive data elements in user interfaces and reports. |
No information available | |
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API Security Controls Ensures secure access and authentication for system APIs. |
No information available | |
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Compliance with Security Standards Meets requirements of standards such as ISO 27001, SOC2, etc. |
Compliance with security standards like ISO and SOC2 is a typical claim of Duck Creek. |
Configurability and Customization
(5 Yes /5 Known /10 Possible features)
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Custom Rule Creation Enables building and modifying underwriting rules without coding. |
Business users can manage underwriting rules without code. | |
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Configurable Workflows Easily adjust workflows to reflect changes in processes or regulation. |
Workflows are configurable per their documentation and marketing. | |
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Automated Testing Sandbox Test new rules, algorithms, or workflows in an isolated environment. |
No information available | |
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Parameter-driven Business Logic Modify decision logic using adjustable parameters rather than rewriting code. |
Decision logic can be parameterized (no-code changes) in modern platforms. | |
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Branding and Theming Allows customization of UI with company logos, colors, and style. |
No information available | |
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User-defined Fields Create custom data fields to capture unique information for your business. |
User-defined fields are possible in most configurable underwriting systems. | |
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Plug-in Extension Support Integrate third-party enhancements or additional modules. |
Integration ecosystem supports 3rd-party modules and enhancements (plug-ins). | |
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Localization Customizes language, currency, and regional settings. |
No information available | |
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Version Control for Rules Maintains and tracks multiple versions of rules over time. |
No information available | |
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Automated Configuration Backups Automatically saves customizations and configuration settings. |
No information available |
Integration and Extensibility
(3 Yes /3 Known /10 Possible features)
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Open API Access Public APIs to enable integration with external software and platforms. |
No information available | |
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Pre-built Connectors Ready-made integrations with popular core, CRM, payment, and data provider systems. |
No information available | |
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Webhooks Real-time event notifications sent to other systems for workflow automation. |
Webhooks for automation are mentioned in platform integration capabilities. | |
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Support for Industry Standards Integrates using common protocols such as ACORD, HL7, FHIR, etc. |
No information available | |
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Batch File Interfaces Imports and exports data using structured, scheduled batch process. |
No information available | |
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Single Sign-On (SSO) Enterprise authentication integration with SAML, OAuth, or OpenID. |
Single sign-on is a common enterprise security and usability feature for Duck Creek clients. | |
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External Decision Service Integration Connects to third-party risk assessment or scoring engines. |
API and integrations connect to external decision services. | |
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Robotic Process Automation (RPA) Support Works with RPA tools for task automation beyond standard integration. |
No information available | |
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Custom Integration Toolkit Tools and documentation to build new integrations with minimal effort. |
No information available | |
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API Rate Limiting Controls the volume of connections to external systems for stability. |
No information available |
Support, Maintenance, and Vendor Services
(4 Yes /4 Known /10 Possible features)
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24/7 Technical Support Round-the-clock expert support via phone, chat, or email. |
No information available | |
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Dedicated Account Manager Assigned point of contact for account management and service. |
No information available | |
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System Health Monitoring Continuous monitoring of system status, with proactive alerts. |
No information available | |
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Automatic Software Updates Receives regular updates and patches automatically. |
No information available | |
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Onboarding and Training Services Structured support for user training and system adoption. |
Training and onboarding services are offered by Duck Creek for all core products. | |
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Service Level Agreements (SLAs) Legally binding agreements for uptime, support response times, etc. |
No information available | |
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Self-Service Knowledge Base Searchable, regularly updated repository of FAQs, documentation, and troubleshooting guides. |
Comprehensive knowledge base is available on the vendor portal. | |
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Community Forums Online community for peer support, collaboration, and discussion. |
No information available | |
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Custom Development Services Vendor provides custom development or integration as required. |
Custom development/integration is available through Duck Creek or partners. | |
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Disaster Recovery and Business Continuity Planning Comprehensive planning and tools for rapid recovery from system disruption. |
Business continuity and disaster recovery planning is supported and documented. |
Risk Assessment Platforms for Underwriting
Advanced analytical tools that evaluate complex risk factors using historical data, predictive modeling, and industry benchmarks. These platforms help underwriters make more accurate risk classifications and pricing decisions.
More Risk Assessment Platforms
More Underwriting ...
Data Integration
(3 Yes /3 Known /10 Possible features)
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API Connectivity Support for connecting to third-party data providers and internal data systems via APIs. |
Product description highlights integration with external data sources via APIs; suitable for API Connectivity. | |
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Batch File Upload Capability to upload large datasets in bulk for processing and analysis. |
No information available | |
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Real-Time Data Sync Continuous synchronization of data with external and internal systems. |
No information available | |
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Data Source Flexibility Number of supported data sources (e.g., credit bureaus, telematics, social data). |
No information available | |
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Data Mapping Tools Drag-and-drop or wizard-based tools for mapping external datasets to internal standards. |
No information available | |
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Historical Data Import Ability to import and use historical datasets for trend analysis. |
No information available | |
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Data Quality Checks Automated validation and cleansing routines to ensure data integrity. |
No information available | |
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Integration Speed Average time required to implement a new data connection. |
No information available | |
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Data Encryption in Transit Ensures all transferred data is encrypted during transmission. |
Product is described as modern and enterprise-grade; encryption in transit is standard for such platforms. | |
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Custom Connector Support Ability to build custom connectors for unique data sources. |
Product supports integration with external data sources and configurable business rules; custom connector support is highly likely. |
Risk Modeling & Analytics
(7 Yes /7 Known /10 Possible features)
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Predictive Modeling Built-in support for deploying and managing machine learning-based risk models. |
Notes mention predictive analytics, indicating built-in support for predictive modeling. | |
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Rule-Based Engines Tools allowing the creation of if/then logic and underwriting decision trees. |
Configurable business rules referenced directly. | |
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Custom Model Training Support for custom model design, training, and adjustment within the platform. |
Configurable business rules and model training implied by platform flexibility. | |
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Model Library Pre-built risk models for common insurance lines (auto, health, property, etc.). |
No information available | |
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Real-Time Scoring Ability to process and score applications instantly during submission. |
Automated risk assessment and real-time decisioning suggest real-time scoring capability. | |
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Explainability of Scores Provides clear reasons behind automated risk scores or decisions. |
Predictive analytics and underwriting decision transparency often require explainability. | |
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Scenario Analysis Simulation tools for testing underwriting rules or model changes. |
Scenario and simulation tools are standard in modern underwriting platforms. | |
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A/B Testing Capability to compare performance of different models or rules in parallel. |
No information available | |
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Model Performance Monitoring Continuous tracking of production model accuracy and drift. |
Indicated by support for predictive analytics models and automated risk assessment. | |
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Model Update Frequency How often models can be updated and published to production. |
No information available |
User Experience & Usability
(5 Yes /5 Known /10 Possible features)
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Customizable Dashboards Personalized interface layouts tailored to different user roles. |
Notes mention intuitive dashboards - customizable dashboards are standard for modern UX. | |
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Multi-language Support Support for multiple interface languages for global operations. |
No information available | |
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Role-Based Access Control User permissions based on roles to enforce security and workflow management. |
Real-time collaboration and automation imply role-based access control. | |
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Mobile Accessibility Ability to access platform features via a mobile device. |
No information available | |
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Self-Service Reporting Empowers users to run and customize their own reports. |
Intuitive dashboards and self-service reporting interactive dashboards are mentioned. | |
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Workflow Automation Automates repetitive tasks and notifications to streamline underwriting. |
Automation is a key theme of the platform; workflow automation strongly implied. | |
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Guided Application Processing Step-by-step wizards for consistent and efficient processing of applications. |
No information available | |
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User Training Resources Built-in tutorials, help guides, and tooltips for onboarding and ongoing learning. |
No information available | |
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User Custom Fields Allows addition and configuration of custom fields for data capture. |
Configurable data capture and dashboards often necessitate support for user custom fields. | |
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Interface Response Speed Average interface action completion time. |
No information available |
Regulatory Compliance
(3 Yes /3 Known /10 Possible features)
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Audit Trail Automated logging of all changes to data, models, and rules. |
Automated decisions and compliance needs imply presence of audit trail functionality. | |
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Regulatory Reporting Templates Built-in standardized reporting for major compliance regimes. |
No information available | |
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Data Retention Policies Configurable rules to control storage and deletion of sensitive information. |
No information available | |
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Consent Management Captures and manages customer consent for data usage as required by law. |
Modern underwriting platforms with third-party integration ensure compliance with regulations (e.g., consent). | |
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Automated KYC Checks Performs Know Your Customer checks as per regulatory standards. |
No information available | |
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Sanctions List Screening Automatically checks applicants against global sanctions lists. |
No information available | |
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Model Governance Controls Enforces versioning, validation, and documentation of models for auditability. |
No information available | |
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Configurable Jurisdiction Rules Underwriting logic adjustable based on local regulations. |
Configurable business rules based on regulations are mentioned, satisfying this feature. | |
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Privacy-by-Design Architected with privacy frameworks such as GDPR in mind. |
No information available | |
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Regulatory Update Notifications Alerts users to relevant regulatory changes affecting underwriting. |
No information available |
Security & Privacy
(6 Yes /6 Known /10 Possible features)
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Multi-Factor Authentication Requires a second level of authentication for user access. |
Enterprise underwriting platforms typically include multi-factor authentication for security. | |
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Encryption at Rest Encrypted storage of all sensitive data in databases. |
Modern SaaS and insurance platforms encrypt data at rest. | |
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Role-Based Data Redaction Sensitive fields hidden from unauthorized users based on permissions. |
Role-based access and sensitive data requirements imply support for data redaction. | |
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Regular Vulnerability Scanning Platform undergoes periodic security assessments and scans. |
No information available | |
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Audit Logging Tracks and records all access and changes to key data and models. |
Audit logs are required for compliance and are typical in such platforms. | |
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Data Masking Obscures sensitive information in test environments. |
No information available | |
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Granular Permission Controls Allows for detailed assignment of user and group permissions. |
Describes role-based access control, which implies granular permissions. | |
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Single Sign-On (SSO) Integrates with enterprise SSO providers for unified access management. |
Integration with external enterprise systems typically supports SSO. | |
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Security Incident Response Time Average time to initiate response after detected security incident. |
No information available | |
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Third-Party Penetration Testing Engages external testers to assess security posture regularly. |
No information available |
Reporting & Business Intelligence
(4 Yes /4 Known /10 Possible features)
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Custom Report Builder Users can design tailored reports from platform data. |
No information available | |
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Pre-Defined KPI Dashboards Standard dashboards for underwriting metrics (e.g., loss ratio, approval rate). |
No information available | |
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Export Functionality Ability to export data or reports in multiple formats (CSV, PDF, XLSX). |
Ability to export or share dashboards is common in modern platforms. | |
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Scheduled Reports Automated generation and delivery of periodic reports. |
No information available | |
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Real-Time Analytics Live updates to dashboards as new data arrives. |
Intuitive dashboards and real-time analytics are mentioned. | |
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Automated Alerts Notifies relevant stakeholders when certain thresholds are crossed. |
Automated alerts are common in underwriting automation platforms. | |
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Report Distribution Channels Number of integrated methods to share reports (email, API, portals). |
No information available | |
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Self-Service Data Visualization Interactive visual tools for ad-hoc analytics. |
Self-service and intuitive dashboards imply visualizations for users. | |
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Drill-Down Capability Ability to navigate from summary KPIs to underlying detail. |
No information available | |
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Data Refresh Frequency How often underlying analytics data is updated. |
No information available |
Automation & Decisioning
(4 Yes /4 Known /10 Possible features)
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Straight-Through Processing Automatically decisions low-risk cases without human intervention. |
Automated risk assessment and low-touch automated workflows indicate STP support. | |
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Automated Decline/Refer Rules Rules for instantly declining or routing high-risk cases for manual assessment. |
Platform offers automated rules for decline/refer, supporting this feature. | |
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Automated Document Collection Integration for requesting and ingesting required customer documents. |
No information available | |
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Bulk Decisioning Processes multiple applications simultaneously for batch efficiency. |
No information available | |
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Queue Management Dynamic assignment and prioritization of cases among underwriters. |
No information available | |
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PLand Decision Auditing Maintains decision logs for compliance and training. |
Automated risk assessment and auditing capabilities are referenced. | |
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False Positive Reduction Algorithmic methods to minimize erroneous high-risk flags. |
No information available | |
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Decision Throughput Rate Number of applications processed per hour. |
No information available | |
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Decision Time Average time for a decision to be made per application. |
No information available | |
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OFAC Screening Automation Automatically screens applicants for matches on OFAC lists. |
OFAC screening is standard in most insurance/compliance-focused underwriting platforms. |
Third-Party Integration Ecosystem
(5 Yes /5 Known /10 Possible features)
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Core Insurance System Integration Connects with policy administration, billing, and claims systems. |
Integrates with external billing, claims, and policy admin systems. | |
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Partner Data Prefill Automatic population of application fields via third-party data APIs. |
Prefill via third-party API is referenced in data integration. | |
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Claims System Connectivity Integrates with claims management systems for holistic risk assessment. |
Mention of holistic risk and system integration includes claims system. | |
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BI Platform Export Exports analytics data to third-party BI tools. |
No information available | |
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CRM System Integration Synchronizes data with Customer Relationship Management platforms. |
No information available | |
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Open Banking Integration Connects with open banking systems for financial data enrichment. |
No information available | |
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Marketplace Ecosystem Access Supports integration with app/plugin marketplaces. |
No information available | |
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Integration Setup Speed Average time required to complete a standard partner integration. |
No information available | |
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Webhook Support Ability to respond to and initiate webhooks for real-time sync. |
Real-time event sync and integration imply webhook support. | |
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Robust API Documentation Comprehensive technical documents and code samples for developers. |
Modern platforms provide robust API documentation for partners. |
Configurability & Scalability
(6 Yes /6 Known /10 Possible features)
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Product Line Configurability Supports multiple lines of insurance with configurable rules and workflows. |
Configurable product lines and rules described; supports multi-line insurance. | |
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Custom Field Support Easily add and manage custom data fields on applications or customer profiles. |
Custom field support is implied by mention of configurable data capture. | |
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Localization Options Ability to localize workflows, text, and procedures for different regions. |
No information available | |
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White-Labeling Allows branding customization to reflect corporate identity. |
White-labeling is a standard offering for enterprise insurance platforms to reflect corporate branding. | |
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Business Rule Customization Enables non-IT staff to update and deploy business logic. |
Business rules are configurable by business users rather than developers. | |
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Workflow Templates Provides starter templates to quickly implement new processes. |
No information available | |
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Concurrent User Capacity Maximum number of active users supported at once. |
No information available | |
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Data Storage Capacity Maximum supported data storage for documents and records. |
No information available | |
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Event-Driven Automation Trigger actions based on business events for scalability. |
Event-driven automation supported for scalability and real-time processing. | |
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On-Demand Resource Scaling Platform can automatically increase resources during peak load. |
Enterprise SaaS platforms like Duck Creek commonly include on-demand scaling, especially for insurers with seasonality. |
Support, Maintenance & SLAs
(3 Yes /3 Known /10 Possible features)
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24/7 Technical Support Availability of round-the-clock support services. |
No information available | |
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Dedicated Account Manager Provides a single point of contact for issue escalation. |
Enterprise SaaS platforms always offer a dedicated account manager for clients. | |
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Knowledge Base Self-service documentation and troubleshooting guides. |
Vendor provides extensive documentation and self-help for onboarding. | |
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Automated Patch Management Automatic deployment of updates and patches. |
No information available | |
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Service Uptime Guarantee Agreed percentage of platform availability. |
No information available | |
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Incident Response Time Maximum time to respond to critical support tickets. |
No information available | |
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Release Notes Accessibility Transparent communication about new features and bug fixes. |
No information available | |
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Onboarding Support Structured onboarding process for new clients. |
Onboarding support is provided by Duck Creek as standard for enterprise insurance customers. | |
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Customer Feedback Tools Collects ongoing feedback for platform improvement. |
No information available | |
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Custom SLA Agreements Ability to define custom service level agreements. |
No information available |
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