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Guidewire PolicyCenter from Guidewire Software
An automated underwriting module that offers risk assessment tools, automated decision-making based on rules, integration with third-party data sources, real-time pricing, workflow management, and comprehensive analytics for underwriters.
Product analysis by function
Automated Underwriting Systems for Underwriting
Software that automates the assessment of insurance applications using predefined rules, algorithms, and risk models. These systems expedite the underwriting process while maintaining consistency in risk evaluation and pricing decisions.
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Core Underwriting Functionality
(12 Yes /12 Known /13 Possible features)
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Rule-Based Decision Engine Automated execution of pre-established underwriting rules for consistent decision-making. |
Product documentation and marketing material confirm automated execution of business rules for underwriting. | |
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Risk Scoring Engine Algorithmic calculation of risk scores based on applicant data using statistical or machine learning models. |
Risk scoring is described as a built-in part of the automated risk assessment tools. | |
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Automated Eligibility Assessment Automatically determines whether the application meets predefined eligibility criteria. |
Automated eligibility assessment is a feature of the core underwriting automation. | |
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Case Routing Automated assignment of applications to underwriters or further review based on complexity or risk. |
Case routing is part of workflow management mentioned in the product summary. | |
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Tiered Decisioning Ability to apply multi-level rules for complex risk stratification. |
Tiered/multi-level rules for risk stratification are supported as per documentation. | |
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Manual Override Capabilities Allows underwriters to override automated decisions when necessary. |
Manual overrides to automated decisioning are available to underwriters. | |
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Automated Declination/Acceptance System can automatically approve, decline, or refer applications without manual intervention. |
System can automatically approve or refer based on underwriting rules. | |
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Deferred/Conditional Acceptance Processing Ability to issue decisions pending additional requirements or conditions. |
Product supports deferred/conditional acceptances with follow-up checklist assignments. | |
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Underwriting Questionnaires Dynamically generated questions based on previous answers to collect applicant information efficiently. |
No information available | |
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Pre-fill Application Data Automatically fills in fields using integrated data sources or user history to streamline data entry. |
Pre-fill capability using integrated data is described as reducing data entry effort. | |
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Integration with Third-party Data Providers Direct links to data vendors for automated retrieval of data such as credit, medical, driving records, etc. |
Integration with external and third-party data sources (e.g., data providers) is explicitly mentioned. | |
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Policy Simulation Runs various policy scenarios to determine optimal pricing or coverage for the applicant. |
Supports simulation of policy scenarios with real-time pricing and quoting capabilities. | |
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Support for Multiple Lines of Insurance System can handle applications and rules for life, health, property, casualty, etc. |
Handles multiple lines of insurance (property, life, etc.), core to the PolicyCenter offering. |
Workflow Management
(7 Yes /7 Known /10 Possible features)
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Application Tracking Monitors the status and progress of each application from submission to decision. |
Application tracking from submission through to issuance/decision described in product workflow. | |
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Automated Task Assignment System assigns underwriting tasks to team members based on workload and expertise. |
Underwriting tasks are automatically assigned within the workflow engine. | |
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Process Automation Automates routine actions such as follow-ups, reminders, and escalation of stalled applications. |
Routine process automation, including follow-ups and notifications, is a documented benefit. | |
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Case Prioritization Automatically prioritizes cases based on urgency, risk, or business value. |
Case prioritization is supported through workflow and business rules. | |
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Collaboration Tools Supports sharing notes, documents, and communication between multiple users on a case. |
Collaboration tools (notes, flags, user comments) are features in PolicyCenter. | |
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Custom Workflow Configuration Enables customization of workflows to match business processes and underwriting guidelines. |
Custom workflows can be designed and managed in the system. | |
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SLA Monitoring Tracks turnaround times to ensure adherence to service level agreements. |
No information available | |
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Audit Trail Maintains a detailed, timestamped history of all actions and decisions made on each case. |
Audit trail functionality is present (change history, who/when/what). | |
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Task Queue Length Current number of pending underwriting tasks in the system. |
No information available | |
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Case Aging Reports Automated reporting on application or task age to identify bottlenecks. |
No information available |
Data Integration and Management
(10 Yes /10 Known /10 Possible features)
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API-based Integration Supports robust APIs to integrate with core insurance, CRM, and third-party data systems. |
APIs available for system and third-party integration are part of the core feature set. | |
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Bulk Data Import/Export Allows large-scale upload or download of application and underwriting data. |
Bulk data import/export supported for migration and batch updates. | |
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Data Validation Automates verification and normalization of applicant data, reducing errors and inconsistencies. |
Data validation processes are part of form and workflow submissions. | |
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Real-Time Data Retrieval Fetches and updates applicant information instantly as needed. |
Real-time data retrieval from third-party sources and internal systems supported. | |
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Support for Multiple Data Formats Handles diverse data types such as XML, JSON, CSV, PDF, etc. |
Handles XML, JSON, spreadsheet and document attachments (PDF), as per data integration guides. | |
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Data Cleansing Tools Automated cleaning and normalization of incoming data to ensure accuracy. |
Product documentation mentions built-in data cleansing and normalization. | |
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Data Mapping and Transformation Customizable mapping of external data fields to internal schema. |
Supports data mapping for integrations and workflow automation. | |
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Auto-population of Known Data Fields Populates fields using previous submissions or enterprise databases. |
Product can auto-populate fields from prior data and enterprise sources. | |
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Data Encryption In-Transit and At-Rest Protects sensitive data using strong encryption mechanisms. |
Encryption in transit and at rest is referenced as part of system security compliance. | |
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Data Retention Policy Management Configures automated data deletion and retention policies for compliance. |
Retention and deletion policies configurable for compliance per documentation. |
Performance and Scalability
(6 Yes /6 Known /10 Possible features)
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Concurrent User Support Number of users that can simultaneously use the system without performance degradation. |
No information available | |
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Application Decision Throughput Number of underwriting decisions the system can process within a defined time frame. |
No information available | |
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Average Response Time Average time taken by the system to complete an underwriting decision once all data is available. |
No information available | |
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Scalable Architecture System easily scales up to handle increased workload or spikes in application volume. |
Cloud-based and on-premises deployments are described as scalable for large insurers. | |
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High Availability and Redundancy Built-in failover and redundancy to minimize downtime. |
High availability features (failover, redundancy) mentioned for enterprise customers. | |
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Load Balancing Distributes workloads across multiple system resources for optimal performance. |
Load balancing referenced in architecture documents for cloud and data center deployments. | |
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Resource Usage Monitoring Monitors CPU, memory, and disk utilization in real-time. |
No information available | |
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Batch Processing Capability Ability to process large groups of applications efficiently in scheduled batches. |
Batch processing for large policy datasets and renewals referenced. | |
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Historical Performance Reporting Provides analytics on decision speed, volume, and trends over time. |
Performance analytics and historical reporting documented in feature list. | |
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Disaster Recovery Support Automated backup and restore features for business continuity. |
Disaster recovery and backup support described for business continuity. |
User Experience and Accessibility
(10 Yes /10 Known /10 Possible features)
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Intuitive User Interface User-friendly dashboard and navigation for both underwriters and administrators. |
Modern, intuitive UI emphasized in marketing and product documentation. | |
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Customizable Dashboards Users can personalize dashboards and displays to suit their workflow. |
Customizable dashboards for business users and underwriters confirmed. | |
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Role-Based Access Control Restricts access to data and features based on user roles and permissions. |
Role-based access control included as standard for user and data security. | |
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Multi-Language Support Interface and documentation available in multiple languages. |
Multi-language UI support listed for global insurers. | |
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Mobile Access Responsive design or dedicated mobile app for access via smartphones and tablets. |
Mobile browser support and dedicated mobile access is documented. | |
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Accessibility Compliance Meets accessibility standards (e.g., WCAG) for users with disabilities. |
WCAG and other accessibility compliance is referenced in product compliance documentation. | |
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Guided Workflows Step-by-step guidance for users to complete underwriting tasks efficiently. |
Step-by-step guided workflows are included to aid user efficiency. | |
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Automated Alerts and Notifications Notifies users of pending actions, approvals, or exceptions in real time. |
Real-time alerts and notifications for users are a core workflow feature. | |
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Search and Filtering Advanced search and filtering options to find specific cases or applications easily. |
Advanced search and filtering are documented in UI features. | |
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Help and Tooltips Inline help, documentation, and tooltips available throughout the user interface. |
Help, documentation, and tooltips provided throughout system. |
Compliance and Regulatory Support
(9 Yes /9 Known /10 Possible features)
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Automated Regulatory Checks Builds in checks for compliance with state, national, and industry regulations. |
Automated regulatory checks and compliance logic is part of platform for North American and global markets. | |
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Configurable Compliance Rules Business can modify or add rules to support new or changing regulations. |
Configurable business and compliance rules are highlighted features. | |
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Full Audit Trail Tracks all changes and actions in the system with user, timestamp, and reason. |
Full audit trail with user, timestamp and action is part of compliance reporting. | |
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Documentation Management Secure storage and management of policy documents and regulatory disclosures. |
Secure document management (policy documents, attachments) supported. | |
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E-signature Integration Supports capturing legally binding electronic signatures on documents. |
Supports e-signatures via integration with third-party e-signature providers. | |
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Consent Collection and Tracking Captures applicant consent for data use and sharing, and tracks status. |
Consent collection and tracking is supported as part of data privacy and compliance features. | |
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Data Privacy Controls Implements and enforces privacy requirements as per local and international laws (e.g., GDPR, CCPA). |
Data privacy and controls for GDPR, CCPA, explicitly referenced. | |
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Automated Reporting for Regulators Generates reports that meet regulator-defined formats and schedules. |
Automated, configurable regulator reporting is available. | |
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KYC/AML Integration Automates Know Your Customer and Anti-Money Laundering checks. |
KYC/AML screening and provider integration described in documentation. | |
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Conflict of Interest Management Detects and flags potential conflicts for compliance review. |
No information available |
Analytics and Reporting
(10 Yes /10 Known /10 Possible features)
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Custom Report Builder Users can design and generate tailored reports from system data. |
Custom reporting, including user-designed reports, is available. | |
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Standardized Performance Reports Includes out-of-the-box reports on key system metrics and outcomes. |
Standardized performance and operational reports are bundled in the analytics suite. | |
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Dashboard Analytics Interactive dashboards providing real-time statistics and visualization. |
Real-time interactive analytics dashboards are prominently marketed. | |
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Risk and Decision Trend Analysis Monitors trends in risk scores, declinations, approvals, and exceptions over time. |
Trend analysis for underwriting results and risk is a described analytics use case. | |
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Conversion Ratio Tracking Measures the proportion of applications accepted to those submitted. |
Conversion and acceptance ratios tracking included. | |
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Decision Quality Analytics Analyzes consistency, accuracy, and fairness of automated decisions. |
Decision quality analytics, including consistency and fairness, are mentioned as part of audit analytics. | |
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Business Rule Effectiveness Tracking Assesses how underwriting rules impact business KPIs. |
Rule effectiveness reporting is part of business insights reporting. | |
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Data Export Ability to export analytics data for use in spreadsheets or BI tools. |
Data export for BI and spreadsheet use is available via reporting and API. | |
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Scheduled Reporting Automates distribution of periodic reports via email or dashboards. |
Scheduled/automated reporting, including email notifications, documented. | |
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Predictive Analytics Leverages historical data for advanced risk prediction and trend identification. |
Predictive analytics (advanced risk prediction, trends) offered. |
Security
(9 Yes /9 Known /10 Possible features)
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Multi-factor Authentication Requires users to provide two or more verification factors to access the system. |
Multi-factor authentication supported as part of security compliance. | |
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Role-Based Authorization Limits system access and actions to authorized roles and individuals. |
Access limited by roles and authorization protocols. | |
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Activity Monitoring and Alerts Tracks user actions and raises alerts for suspicious activity. |
Tracks user activity and has security alerts for suspicious behavior. | |
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Encryption at Rest and In-Transit Encrypts all sensitive data stored or transmitted by the system. |
Data encryption at rest and in transit is security standard. | |
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Regular Security Audits Scheduled reviews of system security with vulnerability and penetration testing. |
System undergoes regular third-party and internal security audits. | |
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User Session Management Controls duration and behavior of user sessions to reduce risk. |
User session management is configurable, supporting information security policies. | |
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Intrusion Detection Detects and responds to unauthorized or malicious access attempts. |
Intrusion detection and automated alerts supported for enterprise deployments. | |
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Data Obfuscation and Masking Masks sensitive data elements in user interfaces and reports. |
No information available | |
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API Security Controls Ensures secure access and authentication for system APIs. |
API security controls with authentication and access management described. | |
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Compliance with Security Standards Meets requirements of standards such as ISO 27001, SOC2, etc. |
Compliance with industry security standards (ISO 27001, SOC2) documented. |
Configurability and Customization
(10 Yes /10 Known /10 Possible features)
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Custom Rule Creation Enables building and modifying underwriting rules without coding. |
Business users can maintain and update underwriting rules using configuration, no coding required. | |
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Configurable Workflows Easily adjust workflows to reflect changes in processes or regulation. |
Workflows can be configured by business analysts as processes change. | |
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Automated Testing Sandbox Test new rules, algorithms, or workflows in an isolated environment. |
Test environments (sandboxes) available to trial and validate configuration changes. | |
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Parameter-driven Business Logic Modify decision logic using adjustable parameters rather than rewriting code. |
Business logic is parameter-driven; configuration does not require source code changes. | |
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Branding and Theming Allows customization of UI with company logos, colors, and style. |
Branding and UI theming supported for organization look and feel alignment. | |
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User-defined Fields Create custom data fields to capture unique information for your business. |
User-defined fields can be created and configured as required. | |
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Plug-in Extension Support Integrate third-party enhancements or additional modules. |
Support for plug-ins and extensions indicated in integration documentation. | |
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Localization Customizes language, currency, and regional settings. |
Localization (language, currency, region) is a requirement for multinational clients, supported in the product. | |
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Version Control for Rules Maintains and tracks multiple versions of rules over time. |
Tracks changes to rules and maintains version history. | |
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Automated Configuration Backups Automatically saves customizations and configuration settings. |
Configuration and customization backups are performed automatically. |
Integration and Extensibility
(10 Yes /10 Known /10 Possible features)
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Open API Access Public APIs to enable integration with external software and platforms. |
Open API access provided for third-party platform integration. | |
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Pre-built Connectors Ready-made integrations with popular core, CRM, payment, and data provider systems. |
Pre-built connectors for major insurance CRMs and data providers are listed. | |
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Webhooks Real-time event notifications sent to other systems for workflow automation. |
Webhooks and event triggers are referenced for real-time workflow automation. | |
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Support for Industry Standards Integrates using common protocols such as ACORD, HL7, FHIR, etc. |
Supports key industry standards (ACORD, etc.) for integrations. | |
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Batch File Interfaces Imports and exports data using structured, scheduled batch process. |
Batch file interfaces for structured data exchange supported. | |
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Single Sign-On (SSO) Enterprise authentication integration with SAML, OAuth, or OpenID. |
SSO via SAML, OAuth supported as part of enterprise authentication options. | |
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External Decision Service Integration Connects to third-party risk assessment or scoring engines. |
Integration with external risk engines is supported. | |
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Robotic Process Automation (RPA) Support Works with RPA tools for task automation beyond standard integration. |
RPA/bot support is included for automating back-office tasks. | |
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Custom Integration Toolkit Tools and documentation to build new integrations with minimal effort. |
Custom integration toolkit (API, documentation, sample scripts) is available for partners. | |
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API Rate Limiting Controls the volume of connections to external systems for stability. |
API rate limiting and throttling can be configured to protect API endpoints. |
Support, Maintenance, and Vendor Services
(9 Yes /9 Known /10 Possible features)
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24/7 Technical Support Round-the-clock expert support via phone, chat, or email. |
24/7 support by vendor for mission-critical deployments. | |
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Dedicated Account Manager Assigned point of contact for account management and service. |
Each enterprise client receives a dedicated account manager. | |
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System Health Monitoring Continuous monitoring of system status, with proactive alerts. |
Continuous system health monitoring and alerting included in managed services option. | |
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Automatic Software Updates Receives regular updates and patches automatically. |
Automatic software updates handled by Guidewire for the cloud version. | |
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Onboarding and Training Services Structured support for user training and system adoption. |
Onboarding and ongoing training services provided to enterprise clients. | |
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Service Level Agreements (SLAs) Legally binding agreements for uptime, support response times, etc. |
SLAs for uptime and support response times are part of enterprise agreements. | |
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Self-Service Knowledge Base Searchable, regularly updated repository of FAQs, documentation, and troubleshooting guides. |
Self-service documentation and knowledge base hosted by vendor. | |
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Community Forums Online community for peer support, collaboration, and discussion. |
Active user community and forums for sharing advice and best practices. | |
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Custom Development Services Vendor provides custom development or integration as required. |
No information available | |
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Disaster Recovery and Business Continuity Planning Comprehensive planning and tools for rapid recovery from system disruption. |
Disaster recovery and business continuity are standard features as part of managed cloud deployments. |
Policy Administration Systems for Policy Administration
Core platforms that manage the entire policy lifecycle from quotation through issuance, endorsements, renewals, and termination. These systems maintain policy records and support various insurance products.
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Policy Lifecycle Management
(12 Yes /12 Known /14 Possible features)
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Quotation Generation Ability to create, store, and manage quotes for potential customers. |
Guidewire PolicyCenter supports quoting workflows and manages quotes, as documented in user guides and product overview. | |
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Policy Issuance Automated process for issuing new insurance policies. |
Product literature and user case studies confirm automated issuance of new policies. | |
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Endorsement Processing Management and processing of in-term changes (endorsements) to existing policies. |
Guidewire documentation highlights support for endorsements and in-term changes, handled via configurable workflows. | |
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Renewal Management Automatically generate and manage renewals for expiring policies. |
Renewal workflows are a standard part of PolicyCenter as described in feature documentation. | |
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Policy Cancellation Handle full or partial cancellations, including calculations of refunds and adjustments. |
PolicyCenter provides cancellation workflows that include calculation for refunds and adjustments. | |
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Reinstatement Handling Process reinstatements for cancelled policies according to business rules. |
Reinstatement processes are available as part of the standard policy lifecycle in Guidewire documentation. | |
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Policy Archiving Archiving inactive/cancelled policies for long-term storage and compliance. |
Archiving and retention features are built in for compliance and inactive policies management. | |
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Automated Workflow Configurable, automated workflows that move policies through their lifecycle stages. |
Noted for advanced workflow automation based on configurable business rules. | |
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Policy Number Generation Automatic assignment of unique policy numbers. |
Automatic unique policy number generation is standard as per the product feature matrix. | |
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Multi-Product Support Support for multiple insurance product lines within the same platform. |
Multiple product lines are supported, as noted in Guidewire’s multi-line product marketing content. | |
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Batch Processing Capability Ability to process high volumes of policy transactions in batch mode. |
No information available | |
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Turnaround Time Average time to complete policy-related processes such as issuance or endorsement. |
No information available | |
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Version Control Maintain multiple versions/histories of a policy for audit and reference purposes. |
Multiple policy versions/audit trails are available according to user and admin docs. | |
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Customizable Policy Lifecycle Rules Enables configuration of different business rules for policy processing. |
Business rules engine enables extensive lifecycle customization. |
Data Management & Integration
(11 Yes /11 Known /13 Possible features)
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Centralized Policy Repository Single source of truth for all policy data, reducing duplication and inconsistency. |
Central data model and repository is a key advertised feature. | |
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Customer Data Management Comprehensive management of customers, contacts, and related data. |
Customer and household management is core to the platform. | |
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Document Management Storage, indexing, and retrieval of policy-related documents. |
Document handling, storage, retrieval and indexing are well-documented features. | |
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APIs for Integration Robust API framework to integrate with third-party and internal systems (CRM, billing, claims, etc.). |
Open APIs and integration with internal and external systems are major Guidewire selling points. | |
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Real-Time Data Exchange Facilitate instant data synchronization with other systems. |
Supports real-time integrations for data updates with other systems. | |
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Data Import/Export Tools Support for bulk import/export of data to ease migration or reporting. |
Bulk import/export is supported for migration and reporting, as documented. | |
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Data Validation Automated verification and validation of entered data to ensure quality. |
Automated data validation rules are available as part of workflow and form design. | |
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Duplicate Detection Detection and handling of duplicate records for data integrity. |
Duplicate detection mechanisms highlighted in system documentation. | |
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Data Encryption Encryption of policy and customer data at rest and in transit. |
Guidewire promotes end-to-end encryption in product security materials. | |
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Audit Trails Detailed logs of all data changes for compliance and review. |
Comprehensive audit trails are available for compliance and user activity. | |
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Maximum Simultaneous Users Number of concurrent users the system supports without performance degradation. |
No information available | |
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Backup Frequency Frequency of automated backups to safeguard data. |
No information available | |
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Search Capabilities Advanced and flexible searching and filtering of stored data. |
Advanced search and data filtering widely referenced in both demo videos and product data sheets. |
User Interface & Usability
(10 Yes /10 Known /12 Possible features)
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Intuitive Dashboard User-friendly dashboard showing policy statuses, tasks, and alerts. |
Intuitive dashboard and configurable user homepages shown in product videos. | |
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Customizable Views Ability for users to configure their own workspaces and data views. |
Users can configure views; mentioned in product configuration guides. | |
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Role-Based Access Control Permissions and system views tailored to different user types. |
Role-based access is at the core of security/permissions settings. | |
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Mobile Accessibility System accessible and usable on mobile devices. |
Web interface responsive design enables mobile access. | |
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Multi-Language Support Support for multiple languages in user interfaces. |
Multi-language UI options are available per international deployment documentation. | |
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Accessibility Compliance Compliance with accessibility standards (e.g., WCAG 2.1). |
No information available | |
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Notification Center Central location for alerts, reminders, and policy notifications. |
Notification management for tasks, alerts, and policy events is a standard feature. | |
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Self-Service Portal Portal for customers or agents to view and update policies. |
Self-service portals available for agents and customers as per product documentation. | |
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Inline Help & Guidance Contextual help and tooltips throughout the application. |
Online help and guidance options mentioned in the user experience materials. | |
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Average Page Load Time Speed of loading user interface pages. |
No information available | |
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Drag-and-Drop Customization Allows users to configure layouts easily using drag-and-drop. |
Configuration tools and drag-and-drop for some UI elements available to administrators. | |
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Bulk Actions Ability to perform actions on multiple records or policies at once. |
Bulk operations supported for batches (bulk endorsement, renewals, cancellations, etc.). |
Product & Rate Configuration
(9 Yes /9 Known /11 Possible features)
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Product Definition Tools Easy creation and configuration of insurance products and coverage options. |
Product set-up and configuration supported via dedicated UI modules. | |
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Rules Engine Configurable business rules for underwriting, eligibility, and pricing. |
Rules engine support for eligibility, pricing, and underwriting described in technical whitepapers. | |
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Rating Engine Integration Integration with or inclusion of a rating calculator, using complex formulas. |
PolicyCenter integrates with rating engines directly and via web services. | |
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Versioned Product Catalog Maintain different versions of products/rates for audit and transition. |
Product, version, and rate management is a central repository-based design. | |
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Effective Date Management Support for future-dated changes and backdating of products/rates. |
Effective-dating for changes and backdating supported, referenced as a product differentiator. | |
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Automated Testing of Rules Ability to test rules and calculations before deployment. |
Ability to test business rules and calculations before deployment discussed in implementation documentation. | |
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Multi-Product Bundling Support for selling bundled packages of products. |
Bundling multiple insurance products in a policy is natively supported. | |
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Bulk Update Tools Capabilities for mass updating products or rates. |
Bulk rate adjustments and updates possible via batch tools. | |
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Approval Workflow on Changes Workflow to manage approvals for new or changed products/rates. |
Approval workflows for product, rule, and rate changes built in. | |
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Number of Supported Products Maximum number of distinct products easily supported. |
No information available | |
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Rating Calculation Speed Average time for the system to complete a rating calculation. |
No information available |
Billing & Payments
(9 Yes /9 Known /11 Possible features)
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Flexible Billing Schedules Ability to set up custom billing frequencies (monthly, quarterly, etc.). |
Flexible billing configuration (monthly, annual, custom) is promoted as part of Guidewire BillingCenter integration; often implemented in PolicyCenter flows. | |
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Automated Invoicing Issuance of invoices automatically according to policy and billing rules. |
Automated invoicing via rules and event-driven workflows available. | |
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Multi-Channel Payment Processing Acceptance and processing of payments through various channels (ACH, credit card, checks, etc.). |
Supports payments via multiple channels, usually via BillingCenter or integrations. | |
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Integrated Payment Gateway Integration with payment gateway providers for secure payment handling. |
Integration with payment gateways provided in both BillingCenter and as part of admin workflows. | |
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Payment Reconciliation Tools to reconcile, match, and clear payments and outstanding balances. |
Payment reconciliation tools provided; integration with core accounting modules possible. | |
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Automated Reminders & Notices Auto-communication for payment due dates, past-due reminders, etc. |
Automated reminders and notices for billing, payment, renewal, etc., featured in system capabilities. | |
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Partial Payment Handling Support for partial or overpayments and adjustments to account balances. |
Partial/overpayments handling supported via billing workflows. | |
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Non-Payment Handling Automated processes for policy suspension or cancellation due to non-payment. |
Non-payment and policy lapse handling supported via automated workflows. | |
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Integration with General Ledger Link policy billing records to financial and accounting systems. |
Integration to General Ledger and other accounting is common in major installations. | |
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Transaction Volume Capacity Maximum number of billing/payment transactions system can process per hour. |
No information available | |
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Refund Processing Time Average time to process policyholder refunds. |
No information available |
Claims Integration & Support
(6 Yes /6 Known /8 Possible features)
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Claims Data Exchange Bi-directional integration and real-time data sharing with claims systems. |
Claims integration and real-time data exchange referenced in feature list, especially for property/casualty lines. | |
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Claims History Access Ability to view claims data within the policy admin system. |
Claims history access within the policy admin system is supported for underwriting and service. | |
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Claim Notification Triggers System-generated triggers and notifications upon claims submission or updates. |
System workflows can trigger claim-related notifications. | |
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Claims Reserve Management Ability to track and update claims reserves within policy system. |
Claims reserve updates are available when integrated with Guidewire ClaimCenter. | |
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Cross-Referencing Policies and Claims Cross-linking of claim records to related policies for holistic view. |
Documents describe claim-policy cross-referencing for a holistic policyholder view. | |
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Automated FNOL (First Notice of Loss) Automatic initiation of claims process from within the policy system. |
Automated FNOL supported as part of integrated Guidewire suite. | |
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Number of Supported Claims per Policy Maximum number of claims records linked to a single policy. |
No information available | |
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Claims Data Sync Latency Time taken to synchronize data between policy admin and claims systems. |
No information available |
Compliance & Regulatory Support
(6 Yes /6 Known /8 Possible features)
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Regulatory Forms Automation Generation and maintenance of regulatory forms and disclosures. |
Regulatory forms generation and management available; part of automated compliance. | |
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Compliance Rule Engine Business rules configured to align with local, regional, or global compliance mandates. |
Compliance rules engine is configurable per jurisdiction (standard Guidewire feature). | |
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Audit Logging End-to-end auditing of system activities for regulatory compliance. |
Audit logging demonstrated for user and system activity. | |
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Legal Hold Management Capability to place policies or records on legal hold during investigations or litigation. |
Legal hold and record freeze/archival are available for regulatory/legal purposes. | |
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Change Management Tracking Tracking of all changes to configuration, product offerings, and rates. |
Change tracking for configuration and deployment documentation available. | |
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Compliance Reporting Automated generation of required regulatory reports. |
Automated compliance and regulatory reporting appears in compliance-focused marketing materials. | |
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Time to Generate Regulatory Reports Average processing time for producing compliance reports. |
No information available | |
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Jurisdiction Support Number of regulatory jurisdictions/markets system supports. |
No information available |
Security & Authentication
(7 Yes /7 Known /8 Possible features)
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Multi-Factor Authentication Support for additional authentication steps for enhanced security. |
Multi-factor authentication standard for cloud deployments. | |
|
Single Sign-On (SSO) Integration with identity providers for SSO capability. |
Single sign-on integrations with major enterprise identity providers available. | |
|
Role-Based Security Permission management based on user roles and responsibilities. |
Role-based permissions are core to system operation. | |
|
User Activity Monitoring Tracks, analyzes, and reports on user activity within the system. |
Comprehensive user activity monitoring and reporting is included for compliance and troubleshooting. | |
|
Data Encryption Data encryption for information at rest and in transit. |
Data encryption in transit and at rest is standard—confirmed in cloud security literature. | |
|
Password Policy Enforcement Enforces strong password requirements and rotation policies. |
Enforcement of strong password and rotation policies described in Guidewire security controls. | |
|
Intrusion Detection Integration Capability to integrate with security systems for threat detection. |
Intrusion detection and security system integrations supported, especially in cloud configs. | |
|
Number of Security Events Logged per Day Volume of logged security events/capacity for audits. |
No information available |
Reporting & Analytics
(8 Yes /8 Known /9 Possible features)
|
Standard Report Library Built-in reports on policies, premiums, renewals, and more. |
Out-of-the-box standard reports for policies, renewals, premiums, etc. | |
|
Custom Report Creation Users can create custom reports tailored to specific needs. |
Custom report building available within analytics module. | |
|
Dashboard Analytics Interactive dashboards with visual summaries of key metrics. |
Dashboard analytics/visual summaries are highlighted in product screenshots and presentations. | |
|
Real-Time Reporting Generate reports on live transactional data. |
Real-time reporting on operational and transactional data is supported. | |
|
Export to Multiple Formats Ability to export reports in Excel, PDF, CSV, and other formats. |
Export options (CSV/XLS/PDF) shown in reporting documentation. | |
|
Scheduled Reporting Ability to schedule automated report generation and delivery. |
Scheduled reporting functionality for regular compliance and performance reports. | |
|
Integration with BI Tools Connect to external BI and analytics platforms. |
Connectors available for PowerBI/Tableau and other BI tools. | |
|
Data Visualization Tools Charts, graphs, and heatmaps available natively within the system. |
Native data visualization (charts, graphs) as part of dashboard. | |
|
Data Query Performance Average response time for large data queries. |
No information available |
Scalability & Performance
(5 Yes /5 Known /9 Possible features)
|
Elastic Scalability System can scale resources up or down automatically based on usage. |
Elastic scalability described as a feature for cloud deployments (AWS, Azure). | |
|
Cloud-Native Support Designed for cloud deployment and auto-scaling. |
Cloud-native deployments and auto-scaling as part of Guidewire Cloud offering. | |
|
Performance Monitoring Tools Real-time tracking of system performance metrics. |
Performance monitoring tools are built-in and integrate with external solutions. | |
|
Disaster Recovery Capabilities Processes and technologies to ensure recovery from outages or failures. |
Disaster recovery and high-availability options detailed in cloud/hosting documentation. | |
|
API Throughput Capacity Number of API calls the system can reliably handle per second. |
No information available | |
|
Maximum Policy Volume Maximum number of active policies system can support. |
No information available | |
|
Transaction Processing Speed Average time to process typical transactions (e.g., new policy issuance). |
No information available | |
|
Average System Uptime Percentage of time the system is available and operational. |
No information available | |
|
Geo-Redundancy Support for distributed deployments across multiple data zones or countries. |
Cloud and distributed hosting supports geographic redundancy. |
Ecosystem & Partner Integration
(6 Yes /6 Known /8 Possible features)
|
Agent/Broker Portal Integration Connects seamlessly to agent or broker platforms for submissions and servicing. |
Agent and broker portals shown as integrated modules. | |
|
Third-Party Data Feeds Supports integration of data from credit bureaus, risk assessors, or other vendors. |
Third-party data feed and enrichment integrations shown (e.g. with risk and credit data providers). | |
|
Reinsurance Integration Automates ceded, assumed, and facultative reinsurance functions. |
Reinsurance modules/extensions available in enterprise versions. | |
|
Partner API Marketplace Availability of pre-built APIs for a variety of ecosystem participants. |
Pre-built APIs for ecosystem partners are available and publicized in Guidewire marketplace. | |
|
E-signature Integration Integrated support for digital signatures and e-documents. |
Integrated e-signature via DocuSign and similar services supported. | |
|
Customer Communication Tools Automated email, SMS, and document delivery to customers and partners. |
Automated email, SMS and document communication options available in admin workflows. | |
|
Number of Available Integrations Count of pre-built integrations with external systems or providers. |
No information available | |
|
Onboarding Time for New Partners Average time to set up a new partner or third-party integration. |
No information available |
Rating Engines for Policy Administration
Software that calculates premiums based on risk characteristics, coverage options, and rating algorithms. These tools ensure consistent and accurate pricing across all distribution channels.
More Rating Engines
More Policy Administration ...
Core Rating Logic
(14 Yes /14 Known /15 Possible features)
|
Custom Rating Algorithm Support Ability to define and manage custom rating logic and algorithms, adaptable to changing actuarial requirements. |
Guidewire PolicyCenter supports custom rating logic and algorithms, as referenced in official documentation and analyst reviews citing configuration for actuarial requirements. | |
|
Multi-line Support Supports rating logic for multiple lines of insurance (e.g., property, auto, life). |
Supports multiple lines of insurance (property, auto, workers comp, etc.), mentioned on the product site. | |
|
Version Control of Rating Rules Tracks different versions of rating algorithms with effective/expiry dates. |
Version control for rules is built in as part of change management and audit functionality. | |
|
Real-time Rate Calculation Performs rating computations in real time for fast quote turnaround. |
Real-time rate calculations for quotes and policy changes are a key advertised feature. | |
|
Batch Processing Capability Rates large volumes of policies simultaneously for renewals or re-balancing. |
Batch processing for renewals and bulk operations is referenced in implementation guides. | |
|
Dynamic Input Handling Accepts variable or custom inputs for calculations depending on product design. |
Dynamic/custom input handling is available for product design as part of business configurability. | |
|
Pre-built Templates Includes starter templates for common insurance product types and calculations. |
No information available | |
|
Validations and Error Handling Automatically checks input data for consistency and notifies users of errors or anomalies. |
Includes validations and error handling as standard for quality and compliance. | |
|
Rate Table Management Allows for the import, export, and management of rate tables used in calculations. |
Enables import, management, and export of rate tables through admin panels. | |
|
Support for Rating Factors Handles diverse rating factors (driver age, location, coverage limits, etc.) within algorithms. |
Supports a wide set of rating factors within algorithms; referenced in policy configuration guides. | |
|
Multi-State/Region Rating Ability to apply state- or region-specific rating logic and compliance rules. |
Supports multi-state and region-specific compliance logic, as supported by filings. | |
|
Automated Recalculation Detects data changes and automatically recalculates affected premiums. |
Automated recalculation on data changes is a built-in workflow engine feature. | |
|
Hazard and Tier Assignment Dynamically assigns risk tiers or hazard classes impacting the rating. |
Hazard/tier class assignment referenced as part of risk and pricing configuration. | |
|
Experience/Exposure Rating Supports specialized rating methods using claims history or exposure data. |
Experience/exposure-based rating models are configurable via the rating engine. | |
|
Base Rate Management Flexible management of base rates and their adjustment over time. |
PolicyCenter allows base rate tables and adjustment management in its admin areas. |
Integration Capabilities
(9 Yes /9 Known /14 Possible features)
|
API Integration Exposes rating logic via REST/SOAP APIs for seamless use by portals, agencies, and partners. |
Extensive API integration is promoted, with published REST/SOAP rating APIs. | |
|
Data Import/Export Supports importing and exporting of rating data in standard formats (CSV, XML, JSON). |
Wordings on import/export of data as CSV, XML, JSON are mentioned in technical overviews. | |
|
Policy Administration System (PAS) Connectivity Provides out-of-the-box or configurable interfaces to policy admin systems. |
Guidewire describes out-of-the-box PAS-to-rating connectivity for Guidewire Suite and other PAS. | |
|
Document Management Integration Connects to document generation and management tools for the creation of rating documentation. |
No information available | |
|
Third-party Data Provider Integration Ability to pull in external data (credit, telematics, catastrophe, etc.) into rating calculations. |
Described integration with vendors like LexisNexis, TransUnion, and other data providers. | |
|
Underwriting Integration Seamlessly interacts with underwriting systems and workflows. |
Underwriting workflows including integration with underwriting modules is a highlighted feature. | |
|
Legacy System Support Interfaces with older systems often used by large insurers. |
Support for integration with legacy systems is referenced in migration and implementation documentation. | |
|
Real-time Quote Delivery Enables delivery of quotes to web/app distribution channels in real time. |
Real-time quote delivery to web portals and other distribution is a supported use case. | |
|
Front-end UI Integration Connects with user-facing applications for quote and bind processes. |
Guidewire Suite includes UI integration options for agencies, direct, and digital channels. | |
|
API Call Latency The average response time for a rating API call. |
No information available | |
|
Concurrent API Users Supported Number of simultaneous API consumers the system can handle efficiently. |
No information available | |
|
Event Notification/Webhooks Pushes notifications or events to other systems when certain rating events occur. |
No information available | |
|
Custom Integration SDKs Provides SDKs or toolkits to facilitate integration with custom applications. |
No information available | |
|
Single Sign-On (SSO) Supports SSO to streamline user authentication across integrated systems. |
Single Sign-On (SSO) is supported via SAML, OAuth. |
Configurability & Flexibility
(12 Yes /12 Known /12 Possible features)
|
No-code/Low-code Rule Editing Allows business users to modify rating logic without programming. |
Guidewire PolicyCenter enables no-code/low-code rating changes via business user interfaces. | |
|
Custom Field Support Easily add, remove, or modify input fields and variables for new products. |
Custom fields and variables are configurable by line of business and product. | |
|
Dynamic Workflow Designer Design and adjust rate calculation workflows visually. |
Workflow designer for business processes and rating is included in the product. | |
|
Conditional Logic Handling Create complex conditional rules for different situations. |
Conditional logic for eligibility, pricing, and workflow is a supported configuration. | |
|
Business Rules Engine Rules engine for defining and managing non-technical business logic. |
Dedicated business rules engine referenced in product architecture. | |
|
Granular Permission Settings Control who can view, edit, or publish rating changes. |
Permissions and roles at granular level are part of Governance features. | |
|
Multi-language Capabilities Supports multiple languages for global or multi-lingual deployments. |
Multi-language (localization/globalization) is available for multi-geo deployments. | |
|
Product Version Management Manages different product and rating versions concurrently. |
Product and rule version management is a headline feature in configuration documentation. | |
|
Simulation/Sandbox Environment Test and preview rating changes in a safe non-production environment. |
Provides a non-production environment for simulation and testing of rating. | |
|
Change Approval Workflow Built-in process for reviewing and approving rating updates. |
Approval workflows for rating changes are configurable in deployment processes. | |
|
Rule Cloning & Reuse Rapidly duplicate and adjust existing rating rules for new use cases. |
Rule cloning and template reuse are possible via UI tools. | |
|
Internationalization (i18n) Easily adapt rating logic for different currencies, geographies, and languages. |
Internationalization for currency, language, geography is part of platform flexibility. |
Performance & Scalability
(7 Yes /7 Known /11 Possible features)
|
Average Calculation Time Typical duration of a single premium calculation in a standard environment. |
No information available | |
|
Peak Transactions Per Second Maximum supported rating transactions per second, under load. |
No information available | |
|
Concurrent Quote Processing Number of simultaneous quote calculations handled without degradation. |
No information available | |
|
Auto-scaling Support Can automatically scale system resources based on demand. |
Supports auto-scaling in cloud deployments (see Guidewire Cloud service docs). | |
|
High Availability (HA) Designed for minimal downtime with redundancy and failover. |
High-availability and failover are referenced in technical architecture documents. | |
|
Disaster Recovery (DR) Has disaster recovery strategies for quick restoration in case of system failures. |
Disaster recovery frameworks described for cloud and on-prem deployments. | |
|
Service Level Agreement (SLA) Uptime Guaranteed system uptime in production environment. |
No information available | |
|
Geographically Distributed Deployment Deploys rating compute resources across multiple regions/data centers. |
Option for geographically distributed deployment through multi-region cloud infrastructure. | |
|
Load Balancing Distributes rating requests across multiple servers for optimal speed. |
Load balancing available as part of distributed server/cloud model. | |
|
Resource Utilization Dashboard Provides admin dashboards showing active load and resource usage. |
Resource utilization dashboards are available for admins via system monitoring modules. | |
|
API Rate Limiting Configurable thresholds to prevent system overload from excessive requests. |
API rate limiting is available to prevent system overload. |
Compliance & Regulatory Support
(7 Yes /7 Known /11 Possible features)
|
Audit Logging Tracks all rating rule changes and calculation executions for full auditability. |
Audit logs and change history are core to PolicyCenter's compliance support. | |
|
Regulatory Rule Templates Built-in rules/templates for common state and country compliance scenarios. |
No information available | |
|
Automated Compliance Checking Flags rating approaches that violate known regulatory requirements. |
No information available | |
|
Documentation Generation Automatically prepares documentation of rating algorithms for regulators. |
Documentation generation for regulatory submission is included. | |
|
Change Traceability Ensures all changes to logic are tracked by user, timestamp, and rationale. |
Tracks and logs user/timestamp for all rating changes (change traceability). | |
|
Regulator Portal Access Offers restricted access for regulatory review of configuration. |
No information available | |
|
Surcharge/Discount Rule Compliance Automatically enforces allowed surcharges and discounts for each jurisdiction. |
Jurisdictional surcharge/discount rules can be enforced by configuration. | |
|
State Filing Support Assists in preparing filings for rating changes with departments of insurance. |
Assists with state filing preparation through built-in workflow. | |
|
Retention Policy Management Configurable retention periods for data in accordance with legal requirements. |
Retention periods are configurable to meet compliance requirements. | |
|
GDPR/CCPA Readiness Supports controls for privacy and data protection compliance. |
Platform supports GDPR/CCPA privacy compliance, referenced in cloud security docs. | |
|
Redlining Detection Helps detect unlawful discrimination in rating algorithms. |
No information available |
Test and Quality Assurance
(8 Yes /8 Known /10 Possible features)
|
Automated Test Suite Includes built-in automated tests to validate rating outcomes. |
Automated test suites are included for validation and regression support. | |
|
Regression Testing Support Ensures new rating rules do not introduce errors into existing logic. |
Regression testing tools provided as part of the change management process. | |
|
Scenario Simulation Enables creation and execution of what-if or scenario testing. |
Scenario simulation tools available for what-if testing. | |
|
Rate Comparison Tool Compares outputs before and after rule changes for accuracy. |
Can compare rates before and after rule changes using built-in comparison tools. | |
|
Approval Gates for Deployment Automated or manual approval required before changes go live. |
Approval gates before deployment are configurable in workflow settings. | |
|
Automated Error Reporting Logs and reports errors occurring during calculations. |
Automated error reporting and logging as part of calculation engine. | |
|
Test Data Management Tools for creating, storing, and maintaining test cases and sample data. |
Test data management features are present in QA and simulation modules. | |
|
Roll-back Capability Instantly revert rating rules to a previous version if an issue is found. |
Roll-back of rating rules to prior versions supported via version control. | |
|
Code Coverage Metrics Provides stats on test coverage for custom algorithms. |
No information available | |
|
Synthetic Data Generation Generate random but realistic datasets for testing. |
No information available |
User Experience & Usability
(9 Yes /9 Known /10 Possible features)
|
Intuitive User Interface User-friendly dashboard for configuring, monitoring, and managing rating logic. |
Highly intuitive user interface is demonstrated and referenced in product tours and reviews. | |
|
Customizable Dashboards Users can personalize data views and analytic dashboards. |
Customizable dashboards for analytics and operations are supported. | |
|
Help & Tooltips Contextual help, documentation, and tooltips embedded throughout. |
Help, tooltips, and contextual guidance are embedded throughout. | |
|
Guided Workflows Wizard-style screens to support untrained business users. |
Guided workflows for common business tasks are a product feature. | |
|
Role-based User Access Differentiated access for actuaries, product managers, and IT staff. |
Role-based user access for actuaries, operations, and IT is fully supported. | |
|
Bulk Editing Tools Easily make changes to multiple products or rules at once. |
No information available | |
|
In-product Training Modules Learning/training integrated into the product for faster onboarding. |
In-product training modules and guides are referenced in user documentation. | |
|
Search and Filtering Find rules, products, or documentation quickly via search. |
Search and filtering available for rules, products, documentation. | |
|
Accessibility Standards Meets standards for accessibility (WCAG, ADA, etc.). |
Accessibility (WCAG/ADA) compliance mentioned in product design statements. | |
|
Mobile-friendly Interface Optimized for use on mobile devices and tablets. |
Mobile responsive interface available for agent/underwriter portals. |
Security & Data Protection
(10 Yes /10 Known /10 Possible features)
|
Data Encryption at Rest All data stored by the system is encrypted and protected from unauthorized access. |
Data encryption at rest is mandatory for Guidewire Cloud and on-prem deployments. | |
|
Data Encryption in Transit Protects data as it moves between systems and users. |
Encryption in transit supported via HTTPS/TLS and other standards. | |
|
User Authentication Mechanisms Supports modern authentication (OAuth, SAML, etc.). |
Supports authentication via enterprise standards (OAuth, SAML, etc.). | |
|
User Activity Monitoring Monitors and logs all user activity in the system. |
User activity monitoring/audit trails included for compliance/security. | |
|
Role/Permission-based Access Restricts sensitive configuration actions to approved personnel. |
Role/permission-based access management is included. | |
|
Regular Vulnerability Scanning Proactively checks for and remediates security weaknesses. |
Regular vulnerability scanning is cited as part of ongoing operational controls. | |
|
Multi-factor Authentication (MFA) Requires multi-step authentication for high-privilege actions. |
Multi-factor authentication (MFA) is available for privileged user actions. | |
|
Security Patch Management Automated or tracked deployment of security updates. |
Security patch management included as part of the managed services offering. | |
|
Data Masking Obscures sensitive data in test or reporting environments. |
Data masking options documented for non-production/test environments. | |
|
Intrusion Detection/Prevention Monitors for unauthorized access attempts in real time. |
Intrusion detection/prevention supported in Guidewire Cloud; on-premises by customer. |
Analytics & Reporting
(10 Yes /10 Known /10 Possible features)
|
Premium Distribution Analysis Shows how premiums are distributed across insured populations, geography, or other factors. |
Premium distribution reports available via analytics dashboards. | |
|
Loss Ratio Reporting Calculates and displays loss ratios based on input data and rating results. |
Loss ratio analytics is a documented use case in Guidewire Analytics. | |
|
Trend Analysis Tools Detect trends in rating inputs, outcomes, or business performance. |
Trend analysis tools available for input and outcome monitoring. | |
|
Outlier Detection Reporting Identifies anomalous rating results automatically. |
Outlier detection for rating is available in analytic modules. | |
|
Export to Excel/CSV Allows full data export for further offline analysis. |
Export to Excel/CSV supported for reports and data. | |
|
Drill-down Analytics Explore rule or input-level contributions to final pricing. |
Drill-down analytics present in reporting suite. | |
|
Custom Report Builder Create bespoke reports tailored to organization needs. |
Custom report building supported via configuration and BI integration. | |
|
Scheduled Reports Automate creation and delivery of analytic reports. |
Scheduled and automated report delivery possible within the product. | |
|
Visualization Tools Graph and visualize rating outputs and trends. |
Visualization/charting tools available in the analytics modules. | |
|
Integration with BI Tools Pushes data into external BI solutions (e.g., Tableau, Power BI). |
Integration with major BI tools (Tableau, Power BI, etc.) supported for reporting. |
Deployment & Operations
(9 Yes /9 Known /9 Possible features)
|
Cloud Deployment Option Available as a hosted SaaS or private cloud deployment. |
Cloud SaaS and private cloud deployment both available (Guidewire Cloud). | |
|
On-premises Deployment Option Can be installed and operated within a client data center. |
On-premises deployment remains a supported option. | |
|
Continuous Delivery Support Supports modern DevOps and CI/CD pipelines. |
Continuous delivery pipelines and DevOps compatibility are promoted by vendor. | |
|
Zero-downtime Updates Allows release of new features/fixes without interrupting rating service. |
Zero-downtime updates for rating logic and product updates are supported in SaaS. | |
|
Containerization Support Supports deployment as containers (e.g., Docker, Kubernetes). |
Supports deployment as containers for on-prem/cloud (Docker, Kubernetes). | |
|
Automated Backups Configurable data backup and restore processes. |
Automated backup and restore capabilities described for both SaaS and on-prem. | |
|
Multi-environment Management Handles development, QA, staging, and production environments. |
Multi-environment management (dev, QA, prod, etc.) is supported. | |
|
Monitoring & Alerting Active system health monitoring and alerts for issues. |
System monitoring and alerting is provided via built-in and third-party integrations. | |
|
Change Management Controls Integrated change management tools for tracking and approving changes. |
Change management controls built-in for configuration and rating changes. |
Support & Vendor Services
(8 Yes /8 Known /8 Possible features)
|
24/7 Technical Support Vendor provides round-the-clock technical support services. |
24/7 technical support offered by Guidewire for live SaaS clients. | |
|
Dedicated Account Manager Single point of contact for your account and escalations. |
Account managers provided as part of enterprise support contracts. | |
|
Implementation Consulting Professional services for system setup and go-live. |
Implementation consulting services referenced on the vendor’s services page. | |
|
Training Services Onsite/remote training for business, IT, and actuaries. |
Training services: onsite/remote for IT and business, available as standard. | |
|
Online Knowledge Base Extensive documentation, FAQs, and how-to resources. |
Extensive online documentation and knowledge base available. | |
|
Service Level Agreements (SLAs) Contractual uptime and issue resolution guarantees. |
SLAs are part of standard enterprise SaaS/cloud agreements. | |
|
Community Forums Peer-to-peer support and product community interactions. |
Guidewire operates an online community for peer and expert support. | |
|
Customer Success Program Proactive engagement to help you meet business goals. |
Customer success program referenced in company services information. |
Policy Document Generation Systems for Policy Administration
Applications that automate the creation of insurance policies, endorsements, and other documentation with correct language, coverage details, and regulatory disclosures.
More Policy Document Generation Systems
More Policy Administration ...
Document Generation Capabilities
(12 Yes /12 Known /15 Possible features)
|
Template-Based Generation Ability to use pre-defined templates for various policy types. |
Guidewire PolicyCenter supports the use of templates for policy document generation (per official documentation and product positioning). | |
|
Dynamic Content Insertion System can insert variable data such as policyholder names, effective dates, and coverage specifics. |
System can insert variable data like policyholder info into documents via configuration and data merge, as indicated in Guidewire support resources. | |
|
Multi-Document Package Creation Ability to generate and bundle multiple policy-related documents in one package. |
Supports bundling of multiple policy documents (such as policies, notices, endorsements) based on workflow configuration. | |
|
On-Demand Document Creation Documents can be generated instantly upon user request or system trigger. |
Guidewire offers on-demand document generation as an embedded workflow action (referenced in Guidewire documentation and user guides). | |
|
Batch Generation Capability to generate large volumes of documents in batch processes. |
Batch processing is supported for high-volume document generation (batch jobs or via API integration). | |
|
Version Control Tracks document versions to ensure access to previous revisions. |
Version control is supported for policy documents via document management and versioning in core PolicyCenter or integrated DMS. | |
|
Automated Endorsement Creation Can dynamically generate endorsements based on mid-term policy changes. |
Endorsement creation is automated as a core workflow in PolicyCenter (mid-term changes trigger fresh documents/endorsements). | |
|
Parallel Document Drafting Multiple users can simultaneously draft or edit different documents. |
No information available | |
|
Document Preview Users can preview finalized documents before publishing or sending. |
Document preview before print/send is a standard offering in user workflow screens as shown in product demos and documentation. | |
|
Custom Clause Insertion Supports inserting tailored clauses at the time of document creation. |
Custom clause insertion is supported at document creation or on endorsement via business rules (configurable). | |
|
Error Detection in Document Output Ability to flag missing required information or policy inconsistencies. |
Error detection for document completeness (missing data, required fields) is provided in document workflow validation. | |
|
Workflow Integration Document generation can be triggered as part of policy administration workflows. |
Document creation is deeply integrated with workflow (policy, quote, bind, renewal, etc.). | |
|
Simultaneous Format Output Generate documents in multiple formats (PDF, DOCX, HTML) concurrently. |
Supports simultaneous output in multiple formats as part of batch/document job configuration. | |
|
Time to Generate Single Policy Document Average time the system takes to generate a standard policy document. |
No information available | |
|
Bulk Generation Capacity Number of documents that can be generated in a single batch process. |
No information available |
Regulatory and Compliance Support
(10 Yes /10 Known /10 Possible features)
|
Regulatory Language Library Pre-loaded library of approved regulatory language for different jurisdictions. |
Guidewire offers regulatory language libraries (global and US-specific) for compliance as part of product configuration. | |
|
State/Jurisdictional Rule Detection Automatically applies correct language/disclosure based on insured’s location. |
System supports detection of jurisdictional rules and applies correct language (refer to Guidewire Marketplace and guides). | |
|
Compliance Update Automation System updates templates and language upon regulatory change. |
Regulatory changes drive updates in templates and wording via PolicyCenter maintenance tools and release management. | |
|
Audit Trails Detailed tracking of edits for compliance reporting and dispute resolution. |
All document actions and edits are auditable and traceable for compliance reporting. | |
|
Disclosure Management Ensures mandatory disclosures are included on applicable policies. |
Disclosure management (mandated text for policies) is enforced via template and workflow business rules. | |
|
Version Comparison Tools to compare policy documents across regulatory updates. |
Version comparison tools exist for policy templating and audit mechanisms. | |
|
Automated Document Validation Checks document content for regulatory compliance prior to issuance. |
Automated validation for compliance checks is part of Guidewire document process flows. | |
|
Deficiency Reporting Generates reports on missing or outdated compliance items. |
Deficiency and incomplete document reporting is provided in administrative tools. | |
|
Retention Policy Enforcement Automated retention and purging of documents to maintain compliance. |
Retention/purging policies are configurable within PolicyCenter and external integrations (e.g., document management systems). | |
|
Regulatory Change Alerting Notifications to users or administrators when regulation changes impact policy language. |
Regulatory change alerting is available for administrators as part of compliance and content management. |
Integration & Connectivity
(10 Yes /10 Known /10 Possible features)
|
API Availability System offers REST/SOAP APIs for data and trigger integration. |
PolicyCenter has a fully documented API (REST/SOAP) for document and workflow triggers, per product documentation. | |
|
Core System Compatibility Ability to integrate seamlessly with popular policy administration platforms. |
Product is designed to integrate with Guidewire and third-party policy admin systems. | |
|
Third-Party Data Source Integration Connects to rating, claims, or external regulatory databases. |
Supports integration with external data sources for risk, rating, regulatory, or claims data. | |
|
Web Services Support Supports inbound and outbound web service calls for document triggers. |
Web services (both inbound and outbound) are supported. | |
|
Integration with E-signature Platforms Direct delivery to digital signature systems (e.g., DocuSign, Adobe Sign). |
Integration with DocuSign and other e-sign platforms is referenced in Guidewire Marketplace documentation. | |
|
Real-Time Data Synchronization Syncs policy data in real time between core platforms and document module. |
Policy data is synchronized in real time between modules. | |
|
Event-Driven Execution Supports event-based document generation and updates. |
Event-driven actions (such as document generation on policy bind/issue) are core to PolicyCenter's workflow. | |
|
Standard Data Format Support Supports ACORD, ISO, or other insurance-industry standard data structures. |
Guidewire supports ACORD data standards for integration. | |
|
Email and Communication Platform Integration Auto-sends generated documents via email or to portals. |
Auto-email and user notification triggers for document output are supported. | |
|
Custom Export Capabilities Exports documents to custom data repositories, ECM, or archiving solutions. |
Supports export to ECM and custom data repositories, as indicated in their implementation guides. |
User Experience and Usability
(9 Yes /9 Known /10 Possible features)
|
Intuitive User Interface A clean and logical UI designed for business process support. |
Guidewire UI is known for its clean, modern interface and is well-reviewed within the insurance industry. | |
|
Role-Based Access Controls User permissions and views tailored to job function. |
Role-based access control is standard for user and data security in PolicyCenter. | |
|
Self-Service Document Editing Enables authorized users to edit or customize document content before finalization. |
Self-service editing of document drafts is permitted (subject to user permissions). | |
|
Document Search and Retrieval Advanced search functionality to quickly locate documents. |
Document storage and search capabilities are core features in the platform. | |
|
Multi-Language Support Interface and document output in multiple languages. |
Supports multi-language UI and document output for global markets. | |
|
Accessibility Compliance UI meets accessibility standards (ADA, WCAG). |
UI is designed for accessibility and complies with major standards. | |
|
Guided Workflows Step-by-step process guides for document creation and issuance. |
Step-by-step guidance is provided via workflow wizards. | |
|
Customizable User Dashboards Individualized dashboards with relevant document generation KPIs. |
User dashboards and KPIs are customizable by user/role. | |
|
Notification and Messaging Alerts users of required actions, document readiness, or process bottlenecks. |
System provides notifications and in-app messages regarding actions and process status. | |
|
Concurrent User Capacity Maximum number of users able to interact with the system simultaneously. |
No information available |
Document Output, Formatting, and Storage
(9 Yes /9 Known /10 Possible features)
|
Custom Branding Support Policy documents can be branded per carrier or product line. |
Custom branding for carriers is supported at both document and UI layers. | |
|
Flexible Output Formats Supports multiple document output types: PDF, DOCX, HTML, XML, etc. |
Multiple output formats (PDF, DOCX, etc.) supported (see Guidewire configuration docs). | |
|
Automated Document Indexing System tags/output files to support quick search and retrieval. |
Document indexing and tagging/naming conventions are part of automated output. | |
|
Watermarking and Stamping Ability to apply watermarks or legal stamps to document output. |
Watermarks, legal stamps, and similar output treatments are configurable. | |
|
Document Encryption Applies encryption to sensitive documents at rest or in transit. |
Document encryption supported (at-rest and in-transit per security documentation). | |
|
Retention Policy Settings Configurable policies for archiving or deleting old documents. |
Retention settings are configurable by workflow, product, or legal requirements. | |
|
Bulk Document Export Export large groups of documents for migration or reporting. |
Bulk export of documents for migration, auditing or external use is supported. | |
|
High-Quality Print Output Ensures printed policy documents maintain quality and layout. |
High-quality print output settings are configurable (refer to system print templates/manuals). | |
|
Metadata Tagging Attaches policy and customer metadata for downstream use. |
Document and metadata tagging is supported for downstream analytics and workflow integration. | |
|
Storage Scalability Maximum volume of documents storable within the system. |
No information available |
Security and Privacy
(8 Yes /8 Known /10 Possible features)
|
User Authentication Robust login and verification for system access. |
Multi-factor authentication and SSO supported by Guidewire platform as per security section. | |
|
Role-Based Security Document and feature access limited by assigned roles. |
Role-based and granular security configuration is a documented PolicyCenter capability. | |
|
Audit Logging Records all access and changes to documents for forensic review. |
Audit logs and traceability of actions/changes to documents are built-in. | |
|
Data Encryption Encrypts data at rest and in transit. |
Data encryption at rest and in transport is a published Guidewire security feature. | |
|
Secure API Access APIs protected via authentication, authorization, and encryption. |
APIs are secured by authentication, authorization, and data encryption layers. | |
|
Consent Management Manages and records customer or user consent regarding data usage. |
Consent management for user/customer data is a built-in workflow option for privacy and compliance. | |
|
Data Masking Sensitive data is masked in non-production environments. |
Data masking is available in non-prod/test environments as part of Guidewire's privacy tooling. | |
|
Document Integrity Checking Verifies that documents have not been altered after creation. |
System validates document integrity post-creation for regulatory and internal controls. | |
|
Access Frequency Monitoring Reports on access rates or patterns for potential misuse. |
No information available | |
|
Incident Response Integration System can integrate with corporate security incident response tools. |
No information available |
Business Rules & Logic
(8 Yes /8 Known /10 Possible features)
|
Rule-Based Content Assembly Document sections and wording included based on business logic or policy data. |
Business rules/templates drive document assembly using policy and risk data. | |
|
Visual Rule Designer Interface for business users to design or edit logic without code. |
Guidewire offers a low-code visual rules designer interface. | |
|
Conditional Clause Management Adds or excludes clauses automatically based on policy criteria. |
Conditional clauses are included/excluded per business logic. | |
|
Approval Workflow Configuration Document flows can require multi-step approvals before release. |
Multi-level approval flows can be configured in document workflows. | |
|
Rule Library Repository of re-usable rules for document automation. |
Reusable rule libraries are a platform feature. | |
|
Automated Exception Handling System alerts and manages exceptions to standard document flows. |
Exception reporting and automated handling are supported by workflow configuration. | |
|
Simulation/Test Environment Test impact of rule changes before production deployment. |
PolicyCenter can be deployed with dedicated test/simulation environments for rules validation. | |
|
Rule Versioning Tracks and manages historical versions of business logic and rules. |
Versioning of rules/business logic is configurable. | |
|
Rules Performance Metrics Statistics on how often specific rules are triggered or cause exceptions. |
No information available | |
|
Rule Processing Speed How quickly business rules are evaluated during document generation. |
No information available |
Reporting & Analytics
(9 Yes /9 Known /10 Possible features)
|
Document Creation Reporting Dashboards and reports on quantity and type of documents generated. |
Document creation analytics and dashboards are available for operational insight. | |
|
Compliance Reports Automated creation of compliance logs and regulatory audit reports. |
Compliance reporting is available, as referenced in Guidewire solution overviews. | |
|
Process Bottleneck Detection Identifies delays or issues in document generation workflows. |
Workflow bottleneck analytics are available through Guidewire reporting tools. | |
|
User Activity Analytics Monitors and reports on system usage by user or team. |
User activity reporting and analytics are available to admins and power users. | |
|
Template Utilization Metrics Tracks how often each policy template is used. |
Template usage statistics are reportable for optimization and workflow review. | |
|
Exportable Reports All reports can be exported (CSV, Excel, or PDF) for external use. |
Reports are exportable in various formats including CSV/Excel/PDF. | |
|
Custom Ad Hoc Reporting Users can create custom queries for document data insights. |
Custom and ad hoc queries/reports are supported in the analytics module. | |
|
Scheduled Report Delivery Sends periodic reports by email or portal. |
Reports can be scheduled for automatic delivery. | |
|
Turnaround Time Metrics Tracks the average time between document request and completion. |
No information available | |
|
Error/Exception Analytics Analysis of error rates and categories in document processing. |
Error and exception analytics in document handling and workflow are offered. |
Maintenance and Support
(8 Yes /8 Known /10 Possible features)
|
Automated Template Updates System can push out template edits without downtime. |
Template updates and pushes can be performed with minimal/downtime-free updates. | |
|
Self-Healing Capabilities Detects and auto-resolves minor operational issues. |
No information available | |
|
System Health Dashboards Visual, real-time monitoring of key operational metrics. |
System health dashboards are provided in Guidewire's admin suite. | |
|
24/7 Vendor Support Availability Availability of direct technical support at all hours. |
24/7 vendor support is an available support tier from Guidewire. | |
|
Knowledge Base/Help Center Searchable documentation and guides for users. |
Guidewire maintains extensive online help, documentation, and knowledge base. | |
|
User Feedback Capture Mechanisms to collect, track, and act on user feedback. |
User feedback and enhancement tracking handled via both system and support processes. | |
|
Automated Backup and Recovery Critical document and system backups are routine and restorable. |
Data backup/recovery processes are standard for all cloud/on-prem deployments. | |
|
Release Management Tools Supports planned software updates with change management. |
Release management tooling is available for software and template deployment cycles. | |
|
API Documentation Portal Comprehensive API docs for integration partners. |
API documentation portals exist with comprehensive developer resources. | |
|
Support Response Time Typical first-response window for support tickets. |
No information available |
Scalability and Performance
(6 Yes /6 Known /10 Possible features)
|
Horizontal Scalability Able to increase capacity by adding more servers/instances. |
System is cloud-optimized and horizontally scalable (via microservices/containerization on GW Cloud, AWS, Azure). | |
|
Cloud-Native Deployment System is built for cloud platforms and elasticity. |
Cloud-native deployment is supported for Guidewire Cloud customers. | |
|
Load Balancing Distributes workload across multiple resources. |
Load balancing is managed at application and infrastructure layer (see Guidewire technical architecture docs). | |
|
Disaster Recovery Readiness System includes active/standby disaster recovery configuration. |
Disaster recovery and standby mode are available as part of standard deployments. | |
|
High Availability Feature Uptime guarantees and redundancy for mission-critical operations. |
High availability features (redundancy, failover) are included in enterprise deployment options. | |
|
Performance Monitoring Continual monitoring of system performance KPIs. |
System performance monitoring is provided at the application and infrastructure level. | |
|
Maximum Document Throughput Maximum number of documents the system can generate per hour. |
No information available | |
|
Concurrent Process Capacity Number of simultaneous document generation processes supported. |
No information available | |
|
System Uptime Percent of time the system is available without interruption. |
No information available | |
|
Average Response Time Under Peak Load Typical policy document generation time at peak volume. |
No information available |
Product Configuration Engines for Product Development
Flexible systems that allow insurers to define, configure, and modify insurance products without extensive programming, enabling faster time-to-market.
More Product Configuration Engines
More Product Development ...
Product Definition and Management
(11 Yes /11 Known /11 Possible features)
|
No-Code/Low-Code Product Setup Ability to define and implement new insurance products or change existing products via intuitive interfaces without significant programming. |
Guidewire PolicyCenter is known for its no-code/low-code configuration features, as highlighted in both product documentation and analyst reports. | |
|
Product Versioning Track and manage multiple versions of the same product, allowing for easy updates and rollbacks. |
Guidewire supports product versioning, allowing for tracking and managing different versions of insurance products (source: Guidewire documentation on PolicyCenter product lifecycle management). | |
|
Unlimited Product Variants Supports the creation of numerous variants within a product line (e.g., differing terms, coverages, regions). |
PolicyCenter can configure and manage unlimited product variants, supporting multi-market and multi-coverage scenarios. | |
|
Configurable Coverage Options Ability to define and modify coverage limits, exclusions, deductibles, and endorsements. |
The system enables configuration of coverage options including limits, exclusions, and endorsements through GUI. | |
|
Reusable Product Components Enables the creation and use of modular components (rules, forms, clauses) across multiple products. |
Supports modular product components that can be reused across different insurance products (e.g., custom rules, forms). | |
|
Multi-line Product Support Supports configuration of products across lines such as Life, Health, P&C, Commercial, etc. |
Supports multiple insurance lines (P&C, worker's compensation, commercial, etc.; see Guidewire product brochure). | |
|
Regulatory Compliance Rules Ability to embed region/jurisdiction-specific regulatory constraints and guidelines. |
Includes regulatory rules management for compliance, supporting region/jurisdiction-specific guidelines. | |
|
Effective Date Management Define effective/expiry dates for products and product changes. |
Handles effective and expiry date management for products and changes. | |
|
Document and Artefact Management Manage and link documents (policy wording, brochures, terms) to configured products. |
Manages artifacts and document linking with policy/product configurations. | |
|
Bulk Product Update Capabilities Ability to update multiple products/fields simultaneously. |
Supports bulk product changes for simultaneous updates (e.g., rate changes across portfolios). | |
|
Product Cloning & Templates Create new products from templates or clone existing products for modification. |
Offers cloning/templates to speed up new product launches (see Guidewire configuration toolkit documentation). |
Rule and Workflow Engine
(9 Yes /9 Known /10 Possible features)
|
Graphical/Visual Rule Designer Drag-and-drop interface to create and modify business rules and product logic. |
Provides a graphical interface for rule configuration; supports 'drag-and-drop' and visual workflows. | |
|
Advanced Underwriting Rules Configure eligibility, risk assessment, and pricing rules at a granular level. |
Advanced underwriting rules are configurable and built into automated underwriting workflows. | |
|
Workflow Automation Design and automate product-related workflows (e.g., approval, issuance, endorsement). |
Workflow automation is a core feature; used in approval, issuance, underwriting and endorsement. | |
|
Real-Time Rule Evaluation Rules are evaluated in real time during product configuration, quote, or issuance. |
Real-time rule evaluation supports quote and bind workflows instantly. | |
|
Testing and Simulation Tools Simulate how products and rules work under various scenarios before deployment. |
Simulation and testing tools are included to model underwriting and pricing scenarios prior to deployment. | |
|
Rule Version Control Track changes, rollback, and audit rule definitions over time. |
Tracks rule versions and supports audits/rollback. | |
|
Nested and Conditional Logic Support for complex, nested, and multiple branching rules. |
Enables complex/nested conditional rules for product configuration and eligibility. | |
|
Custom Calculations Engine Ability to define custom formulas, calculations, or actuarial tables. |
Custom calculation engine available for actuarial/configurable formulas (described in PolicyCenter rule engine documentation). | |
|
Rule Performance Metrics Monitor processing time or volume of executed rules. |
No information available | |
|
Prebuilt Rule Libraries Out-of-the-box rule templates and libraries for common insurance logics. |
Prebuilt rule libraries are available to speed up product setup and regulatory compliance. |
Integration and Interoperability
(8 Yes /8 Known /8 Possible features)
|
API Availability RESTful and/or SOAP API endpoints for product data, pricing, and rule invocation. |
REST and SOAP APIs exposed for product, pricing, and rule invocation (see developer guide). | |
|
Plug-and-Play Connectors Prebuilt connectors for common insurance systems (policy admin, CRM, payment gateways). |
There are plug-and-play connectors for common insurance ecosystem partners (policy admin, CRM, payment, etc.). | |
|
Data Import/Export Tools Bulk upload/download capability for product and rule data. |
Supports bulk data import/export (see documentation on mass policy amendments and integrations). | |
|
Webhook/Push Notification Support Real-time notifications to external systems on product changes or events. |
Push notifications and webhooks are supported for real-time change alerts to external systems. | |
|
Batch Integration Processing Scheduled or triggered data integrations for product updates. |
Batch integration can be scheduled or triggered, i.e., for overnight or periodic data updates. | |
|
Third-Party Data Service Integration Capability to pull data from external sources (for pricing, eligibility, etc.). |
Integration with third-party data providers is a stated feature in their automated underwriting and rating modules. | |
|
Single Sign-On (SSO) Integration with common identity providers for unified login. |
Single Sign-On (SSO) with identity management providers is supported (see enterprise deployment documentation). | |
|
Legacy System Support Ability to integrate with or migrate data from legacy insurance systems. |
Able to interface with or migrate from legacy systems; migration support is a key selling point. |
User Experience and Accessibility
(9 Yes /9 Known /9 Possible features)
|
Intuitive User Interface Modern, clear UI design for business users to configure and manage products. |
Modern, intuitive business user interface is frequently cited in product reviews and demos. | |
|
Multi-Language Support Platform and product definitions are available in multiple languages. |
Multi-language support for global deployments is a standard feature. | |
|
Accessibility Compliance Conformance to accessibility standards (e.g., WCAG). |
Product development emphasizes accessibility compliance (e.g., WCAG). | |
|
Role-Based Access Controls (RBAC) Granular control of what different user types can access/change. |
Role-based access control allows fine-grained permissions by user type. | |
|
Customizable Dashboards Personalizable dashboards to check product performance, usage, or status. |
Dashboards can be configured and user-personalized for product performance tracking. | |
|
In-app Help and Tooltips Contextual help and guidance for complex configuration tasks. |
In-app help, training guides and tooltips are available (as seen in demos/documentation). | |
|
Collaborative Editing Multiple users can work on product definitions simultaneously. |
Collaborative editing is supported for business user workflows and approval chains. | |
|
Bulk Edit Functionality Ability to update multiple parameters/products in a single operation. |
Bulk editing capabilities are present for mass product or parameter updates. | |
|
Error Validation and Alerts Automatic error checking and alerts for invalid configurations. |
Automatic error checks with validation messages are built into configuration wizards. |
Pricing and Rating Engine
(7 Yes /7 Known /8 Possible features)
|
Flexible Rating Models Supports multiple rating/actuarial models (e.g., tiered, dynamic, usage-based). |
Multiple, flexible rating models are supported including dynamic and usage-based. | |
|
Dynamic Pricing Rules Update price calculations in real time based on changing inputs or risk factors. |
Pricing rules are dynamic, adjusting in real-time to current risk and input factors. | |
|
Table Uploads and Management Manage and update actuarial or rating tables via spreadsheet or interface. |
Supports spreadsheet upload and interface management for actuarial/rate tables. | |
|
Versioned Pricing Algorithms Track historical pricing changes and revert as necessary. |
Pricing algorithm versioning and rollback is included in the pricing management suite. | |
|
Premium Calculation Speed Performance of premium calculation for complex products. |
No information available | |
|
Simulation Tools Ability to model and test pricing outcomes before deployment. |
Pricing and product simulation tools are available for testing rating engine logic. | |
|
Pricing Audit Trail Retain detailed logs of pricing decisions for compliance and analysis. |
Detailed audit trails for rating/pricing decisions are kept for compliance. | |
|
External Rate Table Integration Import rating data from external regulatory bodies or partners. |
Can import rate tables from external sources—commonly used for regulatory updates. |
Testing, QA, and Sandbox Environments
(8 Yes /8 Known /8 Possible features)
|
Dedicated Sandbox Environment Safe, isolated environment for testing and experimentation without production impact. |
Guidewire offers dedicated sandbox environments for safe testing and experimentation. | |
|
Automated Regression Testing Automatically test changes to rules or product configuration for unintended consequences. |
Automated regression testing is part of the deployment lifecycle features. | |
|
Test Case Management Define, execute, and track test scenarios for product builds. |
Test case management tools exist for defining, executing, and tracking scenarios. | |
|
Audit Logs of Configuration Changes Detailed time-stamped logs of all changes made for traceability. |
All configuration changes are logged with timestamps for traceability. | |
|
Rollback/Restore Functionality Ability to revert to earlier configurations or rule versions. |
Rollback/restore of configurations or rule versions is a supported feature. | |
|
User Acceptance Testing (UAT) Tools Provide tools that enable business users to validate the end-to-end product setup. |
UAT tools for business users are available as part of Guidewire's deployment/testing process. | |
|
Performance Testing Tools Simulate high-volume transactions or peak loads. |
Performance testing tools included, supporting peak load and transaction simulation. | |
|
Change Impact Analysis Pre-deployment analysis of potential impact or conflict of product/rule changes. |
Change impact analysis tools provided to assess conflicts before making product/rule changes live. |
Security and Compliance
(7 Yes /7 Known /8 Possible features)
|
End-to-End Data Encryption Encryption of data in transit and at rest. |
Encrypts data at-rest and in-transit; meets industry security standards. | |
|
Audit Trail and Logging Automated detailed logs of all user activities and changes. |
Automated detailed logs of all user activity/configuration changes are maintained. | |
|
Role-Based Permissions Define who can view/edit which products and configuration areas. |
Role-based permissions for product/config area access. | |
|
Configurable Data Retention Policies Set rules for retaining and purging sensitive product and customer data. |
Data retention and purge policies can be configured for compliance. | |
|
Regular Security Updates and Patching Frequency of system security patching. |
No information available | |
|
Compliance Certification Proof of compliance with major regulatory standards (GDPR, SOC2, etc.). |
Guidewire holds key compliance certifications (GDPR, SOC2, etc.; see trust or security documentation). | |
|
IP Whitelisting/Access Control Ability to restrict admin or API access by network/IP. |
IP whitelisting and access control are standard enterprise features. | |
|
Data Masking Mask sensitive client/product data for non-privileged users. |
Supports data masking for sensitive product/client data in non-production and configurable views. |
Deployment, Scaling, and Performance
(7 Yes /7 Known /8 Possible features)
|
Cloud-Ready/Multi-Cloud Support Deployable in cloud, private cloud, or hybrid environments. |
Cloud-ready with on-prem/multi-cloud deployment support (AWS, Azure, GCP). | |
|
Horizontal Scalability Ability to scale out to handle higher transaction volumes. |
Horizontal scaling for increased transaction volume is well-documented in technical architecture. | |
|
High Availability/Uptime System design supporting minimal downtime. |
No information available | |
|
Disaster Recovery Automated data backup and rapid recovery procedures. |
Disaster recovery with automated backup/restore is offered in enterprise deployments. | |
|
Auto-Scaling Rules Automatic adjustment of resource allocation based on load. |
Auto-scaling rules for cloud deployments are a noted capability. | |
|
Deployment Automation Tools Support for CI/CD pipelines and automated deployments. |
Supports CI/CD and deployment automation tooling. | |
|
Global Multi-region Support Ability to serve multiple geographic regions efficiently. |
Global, multi-region deployments supported—International insurers are among customers. | |
|
Performance Monitoring & Analytics Real-time system health and performance dashboards. |
Performance analytics/monitoring dashboards are built-in and extensible. |
Analytics and Reporting
(8 Yes /8 Known /8 Possible features)
|
Product Performance Dashboards Visualize sales, claims, quotes, and profitability metrics for each product. |
Dashboards provide insights into sales, claims, and other KPIs per product. | |
|
Configurable Reporting Engine Build custom reports using all available product data. |
Custom, configurable reporting engine is available to users. | |
|
Real-Time Analytics Immediate feedback and reporting on product usage and performance. |
Real-time analytics are available for both operational and strategic reporting. | |
|
Export to BI Tools Direct export/integration with business intelligence solutions. |
Export functionality for major BI tools is available/integratable. | |
|
Change Impact Reports Analyze business impacts of product/rule changes. |
Change impact analysis/reporting is part of analytics toolkit. | |
|
Audit and Compliance Reports Generate reports for regulatory or audit reviews. |
Audit/compliance reporting is supported to meet regulatory/audit requirements. | |
|
User Activity Reports Track product configuration activity by user/team. |
User activity reporting for product setup/change is available. | |
|
Scheduled and Automated Reporting Auto-delivery of reports via email or dashboard. |
Scheduled/automated report generation and delivery via dashboards and email. |
Extensibility and Customization
(7 Yes /7 Known /7 Possible features)
|
Custom Plugin/Module Support Ability to develop and plug in custom modules or logic. |
Custom plug-in/module support, including for third-party integrations and logic extensions. | |
|
Custom UI Extensions Ability to add or tailor user interface components. |
Custom UI extensions (widgets, layouts, branding) supported by platform | |
|
Scripting/Code Injection Capabilities Embedding custom scripts for advanced configurations. |
Script/code injection for advanced configs possible via rules engine and scripting options. | |
|
White-labeling/Branding Options Customize platform branding for partners or distribution. |
Supports OEM/white-labeling for distribution partners—branding customizable. | |
|
Configurable Notifications Custom alert or notification rules for product events. |
Custom/automatic notifications can be configured as part of workflow automation. | |
|
Open API Specification Compliance Conforms to industry standards (e.g., OpenAPI, Swagger) for APIs. |
APIs are fully documented and OpenAPI/Swagger standards compliant. | |
|
Microsite/External Portal Generation Spin up product-specific portals or quote engines quickly. |
External portals/microsites can be quickly spun up using Guidewire digital apps and APIs. |
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