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Broadridge Investor Communications from Broadridge Financial Solutions
End-to-end investor communications platform that streamlines proxy voting, regulatory communications, and financial reporting. Includes digital communication tools, analytics, and compliance tracking specifically tailored for fund managers.
More about Broadridge Financial Solutions
Product analysis by function
Investor Communications Systems for Client Relationship Management
Tools for managing mass communications, newsletters, webinars, and other content distribution to clients and prospects, often with tracking and analytics capabilities.
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Communication Channels
(4 Yes /4 Known /10 Possible features)
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Email Distribution Send mass emails and newsletters to clients or distribution lists. |
Broadridge provides email distribution for bulk regulatory and investor communications, as stated in their product documentation for digital delivery. | |
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SMS Messaging Distribute key communications to clients via text messaging. |
Product supports SMS notifications for investor communication per solution briefs and implementation guides. | |
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Webinar Hosting Directly host or integrate live webinars and virtual events for investors. |
Broadridge integrates with major webinar hosting platforms for virtual investor meetings, as outlined under virtual shareholder meeting services. | |
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Push Notifications Send notifications through a mobile app or browser to engage clients. |
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Automated Voice Calls Deliver prerecorded or live voice calls for urgent updates. |
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In-platform Messaging Securely communicate with clients within the platform interface. |
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Physical Mail Integration Coordinate and track direct mail or regulatory documents. |
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API Channel Support Connect communications to other apps or portals via APIs. |
APIs are available for integration with third-party platforms, confirmed in developer documentation and press releases. | |
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Retargeting/Advertising Integration Push retargeted ads or sponsored content via emails or SMS. |
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Social Media Posting Share newsletters, blogs, or updates through social media platforms. |
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Audience Segmentation
(4 Yes /4 Known /10 Possible features)
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Dynamic List Management Create audiences based on real-time filters or criteria. |
Broadridge supports dynamic list management, as investor audiences can be filtered and targeted in real time via the platform. | |
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Custom Tags/Attributes Tag clients and prospects with custom fields for segmentation. |
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Automatic Segmentation Automatically categorize audiences based on investment size, activity, or demographics. |
Automatic audience segmentation is enabled based on investor profiles and regulatory requirements, described in product literature. | |
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Exclusion Lists Exclude specific audiences from communications as needed. |
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Bulk Import/Export Import or export segmented lists in common formats (CSV, Excel). |
Bulk import/export functionality for investor lists and segmentation via common file formats is documented in the platform's user manual. | |
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Integration with CRM Syncs audience segments dynamically with the fund's CRM system. |
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Geographical Segmentation Segment and target users by region or compliance jurisdiction. |
Geographical segmentation is a compliance requirement that the platform supports to address varying jurisdictional regulations. | |
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Behavioral Segmentation Segment by activity (event attendance, email engagement, etc.). |
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Investor Type Classification Classify by investor class (institutional, retail, accredited, etc.). |
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Lookalike Audience Features Create new segments based on similarities to existing engaged clients. |
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Content Management
(4 Yes /4 Known /10 Possible features)
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Drag-and-Drop Editor User-friendly interface to design and edit emails and newsletters. |
User interface provides drag-and-drop editor for document assembly and email design, shown in training/demo videos. | |
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Pre-built Templates Library of reusable templates for common communications. |
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Version Control Track revisions and maintain content history for compliance. |
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Rich Media Embeds Insert video, images, charts, and audio in communications. |
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Document Management Central repository for sharing regulatory documents, factsheets, and disclosures. |
Central document repository supports regulatory, proxy, disclosure and factsheet sharing, a core platform capability. | |
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A/B Testing Experiment with multiple versions of content to optimize performance. |
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Personalized Content Blocks Insert dynamic, personalized sections per recipient. |
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Approval/Workflow Automation Routing drafts for compliance, legal, or stakeholder sign-off. |
Approval and workflow automation for content sign-off and compliance are key features highlighted on the solution webpage. | |
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Localized Content Options Support for multi-language or region-specific content variants. |
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Web Content Hosting Host newsletters or event pages on a branded microsite. |
Broadridge hosts content on branded microsites and portals for investors, as described in its digital communication suite. |
Compliance & Security
(4 Yes /4 Known /10 Possible features)
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Message Archiving Automatically archive all communications for audit purposes. |
Automatic archiving of all investor communications for audit and regulatory compliance is a standard feature. | |
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Delivery Consent Management Obtain and track opt-in/opt-out permissions as required by laws. |
Delivery consent/opt-in management features are included to meet regional and global communication regulations. | |
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Secure Email Delivery Encrypts email and data in transit for confidentiality. |
Secure email delivery, including encryption and secure links, is covered in security whitepapers. | |
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Data Protection Compliance Meets relevant standards (GDPR, CCPA, SEC, etc.). |
Broadridge states compliance with regulations such as GDPR, CCPA, and SEC requirements in publicly available compliance documents. | |
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Role-Based Permissions Restrict access or actions by user roles within the system. |
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Audit Trail Tracks edits, approvals, and all delivery actions for compliance review. |
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Approval Workflows Prevents unsanctioned communications by enforcing workflow sign-off. |
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Phishing and Fraud Protection Detects and prevents impersonation or malicious emails. |
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Data Residency Options Lets you choose where client data is stored geographically. |
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Automatic Unsubscribe/Opt-Out Ensures all communications include user-unsubscribe links. |
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Analytics & Reporting
(5 Yes /5 Known /10 Possible features)
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Email Open Tracking Measures who opened communications and when. |
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Link Clickthrough Tracking Tracks which links were clicked in newsletters or emails. |
Clickthrough tracking and other engagement analytics are supported in the platform's reporting dashboard. | |
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Engagement Scoring Assigns scores based on recipients’ interactions. |
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Delivery/Failure Reports Provides reports on bounces, delivery failures, or unsubscribes. |
Reports on delivery failures, bounces, and unsubscribes are part of the analytics dashboard. | |
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Webinar Attendance Analytics Tracks signups, live views, replays, and questions submitted. |
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Behavioral Heatmaps Visually displays aggregate user activity on communications. |
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Time to Read Analytics Measures average time spent per email or article. |
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Real-Time Analytics Dashboard Live dashboards showing delivery and engagement metrics. |
Product offers a real-time analytics dashboard with delivery and engagement metrics, per product brochure. | |
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Custom Report Builder Create, filter, and export custom reports by segment or time period. |
Broadridge offers custom report builders to filter/export report data for regulatory and marketing compliance. | |
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Regulatory Reporting Automated preparation and export of compliance or marketing reports. |
Regulatory reporting automation is one of Broadridge's core investor communications propositions. |
Automation & Scheduling
(4 Yes /4 Known /10 Possible features)
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Automated Drip Campaigns Schedule and send a sequence of messages based on triggers. |
Automated drip campaigns and lifecycle communications are available, with workflows customizable to business requirements. | |
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Event-triggered Messaging Send personalized messages based on investor activity or events. |
Event-triggered messaging is supported for investor events, including proxy voting and regulatory deadlines. | |
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Recurring Newsletter Scheduling Automate delivery of periodic newsletters or reports. |
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Time Zone Detection Automatically sends communications at local time for each recipient. |
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Auto-reminders for Webinars Send reminders at set intervals before events or deadlines. |
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Birthday/Anniversary Triggers Send personalized messages on special investor dates. |
Birthday/Anniversary triggers are mentioned as part of personalized investor communication features. | |
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Approval Chain Automation Ensures all content triggers the mandatory approval workflow before sending. |
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API-Based Triggers Enable automated sending based on external system triggers (trades, KYC updates, etc.). |
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Frequency Caps Limit total messages per client within a specified interval. |
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Automatic Follow-ups Send follow-up messages to non-responders or no-shows. |
Automatic follow-up communications are supported in the platform’s workflow engine. |
Integration & Interoperability
(5 Yes /5 Known /10 Possible features)
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CRM Integration Sync client/investor data bidirectionally with CRMs (e.g. Salesforce, HubSpot). |
CRM integration is available with leading CRM tools like Salesforce and Microsoft Dynamics, confirmed in implementation services documentation. | |
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Fund Administration System Integration Link to fund accounting or administration software for accurate notifications. |
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API Access Well-documented, secure RESTful APIs for data exchange. |
Extensive, secure API access is offered for data exchange and automation, documented for developers and in product marketing. | |
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SFTP/Batch Import/Export Scheduled syncing with external systems via secure file transfer. |
. | No information available |
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Single Sign-On (SSO) Integrate user authentication with enterprise identity systems. |
Single sign-on (SSO) is described in security features documentation and is standard for enterprise offerings. | |
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Marketing Automation Tool Integration Trigger marketing comms from tools like Marketo, Eloqua, etc. |
. | No information available |
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Calendar Integration Synchronize events or webinars with investor calendars (Outlook, Google). |
Calendar integration provided for events, syncing with Outlook and Google as described in event management functions. | |
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Document Management System Integration Connect to document vaults (Sharepoint, Box, etc.) for attachments. |
. | No information available |
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Analytics Platform Integration Send event and engagement data to analytics tools (Tableau, Power BI). |
Analytics platform integration is supported via exports and API connections to major BI tools. | |
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Third-party Webinar Platform Support Push/pull event data to/from Zoom, GoToWebinar, etc. |
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User Experience & Accessibility
(4 Yes /4 Known /10 Possible features)
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Responsive Design System adapts layouts and content for mobile, tablet, and desktop. |
Responsive design for all communication templates and portals, ensuring compatibility with mobile and desktop. | |
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Multi-language UI Support Interface available in major global languages. |
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Self-service Portal Investors can manage their notifications, contact details, and preferences. |
Investor self-service portal for notification and preference management is a promoted product feature. | |
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WCAG/ADA Accessibility Interface meets major accessibility standards (WCAG 2.1, ADA compliance). |
Platform claims adherence to accessibility standards (WCAG/ADA), per product compliance statements. | |
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Onboarding/Tutorials In-app guidance and documentation for main user actions. |
. | No information available |
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Customizable Dashboards Allow users to customize analytics and content views. |
Dashboards can be personalized to user roles and needs, referenced in documentation for fund managers. | |
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Dark Mode Optional dark color scheme for visual comfort. |
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Keyboard Navigation Full feature support via keyboard shortcuts. |
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Profile Management Edit and manage user profiles and security options. |
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Bulk Actions Perform actions (e.g., resending, updating) for multiple users at once. |
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Customization & Branding
(4 Yes /4 Known /10 Possible features)
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Branded Email Templates Customize style, colors, and logos for investor communications. |
Email templates are customizable for branding and regulatory requirements, as shown in marketing demos. | |
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Whitelabel Domain Support Send emails and links from a custom fund/firm domain. |
Firm-specific domains are used for email communications as part of security and branding. | |
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Custom Branding for Portals Fund-branded microsites for events or document access. |
Custom branding for investor-facing portals described as part of their digital experience suite. | |
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Personalized Salutation/Inserts Automatic insertion of investor or contact details in comms. |
. | No information available |
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Custom Web Forms Design branded web forms for lead capture or event signups. |
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Editable Footer/Legal Disclaimer Maintain up-to-date legal and compliance notices. |
Editable legal footers and disclaimers to maintain compliance with up-to-date regulations. | |
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Multiple Brands/Entities Support Serve several funds or sub-brands using one system. |
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Custom Landing Pages Design and launch event or marketing landing pages. |
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Signature Management Support different sender signatures per user or brand. |
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Variable Content by Segment Show different logos or colors for different investor groups. |
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Reliability & Performance
(4 Yes /4 Known /10 Possible features)
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99.9%+ Uptime Guarantee High service availability SLA for business-critical use. |
Service level agreement (SLA) offerings include 99.9%+ uptime as referenced in hosting and reliability documents. | |
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Delivery Speed Average time to deliver messages to recipients. |
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Scalability Ability to handle very large list sizes without delays. |
The platform explicitly supports large-scale, high-volume communications, a key requirement listed for regulated markets. | |
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Bulk Send Capacity Maximum number of emails/messages sent in a single batch. |
. | No information available |
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Georedundant Infrastructure System is hosted in multiple data centers for disaster recovery. |
Redundant, georedundant hosting is discussed in disaster recovery and infrastructure documentation. | |
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Automatic Failover Service automatically reroutes if a server or region fails. |
Automatic failover processes are cited as part of their operational resilience standards. | |
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Performance Monitoring Real-time monitoring of uptime, latency, and system errors. |
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Queue Management Prioritizes time-sensitive over routine communications. |
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Message Retry/Resend Automatically resends failed messages. |
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Redundancy for Critical Data Backups and replication of all critical settings and content. |
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Support & Training
(5 Yes /5 Known /10 Possible features)
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24/7 Support Round-the-clock vendor support via call, chat, or email. |
24/7 customer and technical support available for clients, mentioned on support and contact pages. | |
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Dedicated Account Manager Single point of contact for all communications and escalations. |
. | No information available |
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Onboarding Assistance Guided implementation and setup services. |
Onboarding professional services available to guide fund clients through setup and migration. | |
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In-depth Documentation Comprehensive user manuals and technical guides. |
Comprehensive documentation, including user and technical guides, available within the platform's help center. | |
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Webinars & Live Training Regular online training for new features and best practices. |
Broadridge frequently offers webinars and live training for new features and regulatory changes. | |
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User Community/Forum Online space for peer-to-peer support and sharing. |
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Change Management Resources Materials to help staff adopt and transition to the new tool. |
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Video Tutorials & FAQ Library Short videos and searchable Q&A for common tasks. |
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Service Level Agreements (SLAs) Contractual commitments for support response and resolution times. |
SLAs for support and system uptime are included in standard contracts. | |
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Regular Feature Updates Ongoing software improvements and new feature releases. |
. | No information available |
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