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BT Netrix Trading Turret from BT Trading
An IP-based trading turret system that provides flexible voice capabilities for trading environments. Features include touch screen interface, open APIs for integration, high-definition audio, and collaboration tools for instant communication with counterparties.
Product analysis by function
Trading Turrets for Trading & Execution
Specialized telephone systems designed for high-volume voice trading that integrate with trading platforms and recording systems. These systems provide instant access to counterparties and support compliance requirements.
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Core Communication Capabilities
(10 Yes /10 Known /15 Possible features)
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Multi-line Telephony Ability to handle multiple voice lines simultaneously for concurrent client and broker conversations. |
No information available | |
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Speaker Integration Built-in speakers for hands-free communication and multi-party listening. |
Speaker integration is a default feature of BT Netrix, which provides hands-free operation and multi-party listening as described in BT materials. | |
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Intercom Functionality Direct voice break-ins to other turret users for rapid communication. |
BT Netrix supports intercom/hoots for direct communication between turret users. | |
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Voice Recording Automatic recording of all calls for compliance and audit. |
Voice recording is available and supports compliance requirements per BT documentation. | |
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Hot Dial/Speed Dial Preprogrammed buttons for calling frequently used contacts instantly. |
No information available | |
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Private Wires Dedicated, always-on connections with select counterparties/brokers. |
No information available | |
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Conference Calling Ability to create instant conference calls with multiple parties. |
No information available | |
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Direct Line Appearance Programmable display for direct line status monitoring. |
Direct line appearances and status displays are included in BT Netrix solutions via touch interface. | |
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Digital/VoIP Support Compatible with digital and/or VoIP telephony infrastructure. |
BT Netrix supports VoIP and digital telephony (IP-based turret); confirmed in product datasheet. | |
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Call Forwarding and Pickup Advanced call handling for flexibility across teams. |
Advanced call forwarding and pickup are supported; included in BT Netrix feature bulletins. | |
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Dual Handset Support Support for two simultaneous handsets per turret. |
Dual handset supported as part of flexible hardware design—can be deployed with 2 or more handsets. | |
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Whisper Coaching Ability for supervisors to coach traders during live calls without being heard by other parties. |
No information available | |
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Caller ID and Presence Display Displays active status, caller ID, and line status for all contacts. |
Caller ID and line status is shown on touch panels and programmable keys. | |
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Line Hold/Queue Management Ability to manage and prioritize incoming calls efficiently. |
Line hold/queue management is standard for trading turrets. Supported by BT Netrix. | |
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Hands-Free Operation Integrated microphone and speaker for hands-free calling. |
Integrated mic/speaker for hands-free (speakerphone) operation is a core feature. |
User Experience & Customization
(6 Yes /6 Known /11 Possible features)
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Programmable Keys Customizable buttons for tailored workflows and contact lists. |
No information available | |
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Touch-Screen Interface Modern touch-driven controls for rapid access to functions. |
Touch-screen interface is highlighted as a core Netrix differentiator. | |
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Custom Labeling Ability to label lines and contacts according to user preference. |
Custom labeling possible through programmable interface. | |
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Multi-language Support Interface available in several languages for global desks. |
No information available | |
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Favorites/Quick Access Panel Section for most-used contacts and features for one-touch access. |
Favorites and quick access configurable via custom panels. | |
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Adjustable Audio Profiles User-defined settings for volume, speaker, and microphone profiles. |
Adjustable audio profiles available through user settings. | |
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Personal Directory Import Import and sync personal contact books automatically. |
Can import and sync external/personal contacts with system directory. | |
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Keyboard Shortcuts Support for keyboard macros and shortcuts for advanced users. |
No information available | |
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Color Coding Features for color-coding contacts and lines to improve recognition. |
Color coding available in UI to help contact/line recognition. | |
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Profile Portability User profiles can be exported, imported, and used on other turrets. |
No information available | |
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Night/Dark Mode Screen and panel adapt to lighting preferences and reduce eye strain. |
No information available |
Integration & Interoperability
(8 Yes /8 Known /10 Possible features)
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Dealer Board Integration Connectivity with existing dealer boards across the trading floor. |
BT Netrix can integrate with legacy dealer boards through network connectivity. | |
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CRM System Integration Ability to share and retrieve contact and call notes from CRM tools. |
CRM system integration available via API and custom workflow integration. | |
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Bloomberg Integration Direct linking and click-to-call from Bloomberg terminals and chat. |
No information available | |
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Order Management System (OMS) Integration Populates calls and contacts with data from the OMS. |
Integration with OMS possible via API support (integration discussed in BT solution guides). | |
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API Access Supports developer APIs for custom integration with firm applications. |
Open API is mentioned in product literature for BT Netrix. | |
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Microsoft Teams/Skype Integration Seamlessly communicates with digital collaboration platforms. |
BT Netrix supports MS Teams and Skype integration as an optional licensed feature. | |
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SIP Trunking Flexible digital telephony connectivity with existing session initiation infrastructure. |
SIP trunking is used for VoIP connectivity on Netrix. | |
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Directory Sync Automatic updating with central enterprise directories (LDAP, Active Directory). |
Supports directory sync with enterprise services (Active Directory/LDAP/Outlook integration referenced in docs). | |
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Mobile Device Integration Allows call handling and notifications on mobile devices. |
Mobile extension/client available—calls can be handled remotely on mobile devices. | |
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Third-Party Analytics Integration Streams call data to trade surveillance and analytics platforms. |
No information available |
Reliability, Redundancy & Scalability
(7 Yes /7 Known /9 Possible features)
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Uptime Guarantee Service-level agreement for turret operational uptime. |
No information available | |
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Failover Support Automatic switchover to backup systems in the event of hardware or network failure. |
Failover support and redundancy cited as a primary feature of the BT Netrix turret. | |
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Redundant Power Supplies Dual or backup power sources to prevent unplanned outages. |
Redundant power is available via power supply options in product configuration. | |
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Disaster Recovery Readiness Pre-configured disaster recovery workflows and backup options. |
Disaster recovery and backup supported as part of enterprise architecture. | |
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High Availability Architecture Distributed architecture for zero single points of failure. |
High-availability distributed architecture is referenced in BT technical data. | |
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Hot-swappable Components Ability to replace/upgrade modules while the system is live. |
Hot-swappable modules are part of BT Netrix hardware design. | |
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Modular Expansion System supports adding new lines, speakers, or features without downtime. |
Netrix supports modular expansion per BT technical papers. | |
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Scalable User Capacity Maximum number of concurrent users supported. |
No information available | |
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Remote Monitoring and Diagnostics Continuous health check and diagnostics reporting. |
Remote monitoring and diagnostics available to IT/admin via management portal. |
Compliance & Security
(8 Yes /8 Known /9 Possible features)
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Secure Call Encryption End-to-end encryption for protecting voice communications. |
Call security includes encryption in transit; stated compliance with major financial security standards. | |
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Role-Based Access Control Restricts access and features by user role and business function. |
Role-based access management is standard and referenced in admin guides. | |
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Audit Trails Comprehensive logging of user activities, call metadata, and system changes. |
Audit trails are generated for compliance and monitoring. | |
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Automatic Call Archiving All calls are stored securely as required by MiFID II, Dodd-Frank, etc. |
Automatic secure call archiving for regulatory compliance is available with BT solutions. | |
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GDPR/CCPA Compliance Tools Built-in capabilities for compliance with major data privacy laws. |
Solution provides GDPR and CCPA compliance options and features (per BT product page). | |
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Legal Hold on Recordings Ability to flag and lock call recordings for litigation or investigation. |
Legal hold and retention management is supported in archiving platform. | |
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Tamper-Proof Storage Ensures integrity of call recordings and logs. |
Tamper-proof storage for call recordings/logs—referenced as compliance feature in BT documentation. | |
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User Authentication (SSO/MFA) Support for single sign-on and multi-factor authentication methods. |
SSO and MFA supported via integration with enterprise authentication. | |
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Monitoring for Anomalous Behavior Automatic detection and alerts for suspicious user or system activity. |
No information available |
Performance & Speed
(0 Yes /0 Known /5 Possible features)
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Call Setup Time Time taken from dialing to call connection. |
No information available | |
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Simultaneous Call Handling Maximum number of calls or lines actively managed at any time. |
No information available | |
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Call Transfer Speed Time required to transfer a live call to a new participant. |
No information available | |
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Line Pickup Latency Response time when answering or activating a line. |
No information available | |
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Contact Search Time Average time to search and retrieve a contact. |
No information available |
Physical Design & Ergonomics
(5 Yes /5 Known /7 Possible features)
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Adjustable Handset Cradles Comfortable positioning and easy access to handsets. |
No information available | |
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Low-glare/High-contrast Screens Displays usable in various lighting conditions. |
Touch screen and displays designed for all lighting; features available for contrast adjustment. | |
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Compact Footprint Turret design minimizes desk space usage. |
Turret designed to minimize desk footprint compared to legacy turrets. | |
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Cable Management Integrated channeling for wires and connectors. |
Cable management is incorporated in Netrix hardware design. | |
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Multiple Audio Ports Options for headsets and auxiliary devices. |
No information available | |
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Durable Build Quality High-wear components to withstand 24/7 operation. |
BT Netrix is engineered for 24/7 operation, referencing robust device hardware. | |
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Accessible Emergency Call Buttons Clearly marked controls for emergencies. |
Emergency call or panic button is a configurable UI/hardware option for Netrix. |
Support & Maintenance
(6 Yes /6 Known /7 Possible features)
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24/7 Helpdesk Support Round-the-clock assistance for urgent issues. |
24/7 helpdesk and global support cited in BT Netrix product literature. | |
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Remote Diagnostics Real-time system inspection and troubleshooting without on-site presence. |
Remote diagnostics and system support included in BT Netrix maintenance support plans. | |
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Automated Software Updates Scheduled and on-demand updates for bug fixes and new features. |
Automated and remote software updates are a core service on Netrix (cloud-based maintenance). | |
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Onsite Technical Support Availability of local field engineers when needed. |
Onsite support is available via BT service agreements. | |
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Hardware Replacement SLAs Defined response time for replacement of failed hardware. |
No information available | |
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Self-service Portal Online system for raising tickets and tracking status. |
Self-service portal for support tickets and tracking included. | |
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Knowledge Base Access Comprehensive documentation for troubleshooting and user guidance. |
Knowledge base is available to users and admins as part of BT support. |
Analytics & Reporting
(5 Yes /5 Known /6 Possible features)
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Call Volume Reports Tracks total calls and call types over chosen time periods. |
Call volume and analytics reporting included in BT Netrix analytics feature set. | |
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Usage Dashboard Real-time visual representation of turret activity. |
Real-time activity dashboard is standard in admin portal. | |
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Historical Call Analysis Reports on call durations, participants, and timing trends. |
Historical analysis tools for calls and system use are available. | |
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Export to CSV/Excel Ability to export call logs and analytics for further processing. |
Data can be exported to CSV/Excel from the analytics module. | |
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Compliance Monitoring Reports Automated reporting on compliance-related call behaviors. |
Compliance monitoring/reporting tools are available for regulated markets. | |
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Custom Report Builder Tool for creating reports tailored to desk or regulatory needs. |
No information available |
Deployment & Management
(4 Yes /4 Known /7 Possible features)
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Centralized Management Console Unified interface for IT teams to manage turrets across locations. |
Centralized console for IT admins to manage all Netrix turrets in organization. | |
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Zero-touch Provisioning Automatic setup of hardware/software with minimal manual intervention. |
No information available | |
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Remote Configuration Admins can modify settings and profiles from anywhere. |
Remote configuration is supported via cloud admin tools. | |
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Location Awareness System recognizes user location for enhanced security or configuration. |
No information available | |
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Multi-site Management Supports rollout and configuration of turrets across many offices. |
No information available | |
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Role-based Admin Delegation Different admin privileges for different IT/ops staff. |
Role-based administration supported per Netrix product admin guide. | |
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Bulk User Upload/Configuration Add or modify many users at once. |
Bulk import/upload of user profiles and settings possible. |
Environmental & Regulatory Certifications
(2 Yes /2 Known /5 Possible features)
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Energy Star Certification Product adheres to energy efficiency standards. |
No information available | |
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RoHS Compliance Restricts hazardous substances in hardware. |
No information available | |
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WEEE Directive Compliance Supports responsible recycling of electronic waste. |
No information available | |
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ISO 27001 Certification Information security management system certified. |
BT's information security certifications include ISO 27001 (see BT compliance documentation). | |
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UL/CE Marked Hardware Safety compliance marks for physical components. |
BT hardware including Netrix turret is UL and CE marked for safety compliance. |
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