at Financial Technnology Year
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Unigy from IPC Systems
An integrated trading communications platform designed for the financial markets. Unigy supports trading turrets, compliance, mobility, and business continuity needs. It offers unified communications, resilient architecture, and seamless integration with third-party applications.
Product analysis by function
Trading Turrets for Trading & Execution
Specialized telephone systems designed for high-volume voice trading that integrate with trading platforms and recording systems. These systems provide instant access to counterparties and support compliance requirements.
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Core Communication Capabilities
(11 Yes /11 Known /15 Possible features)
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Multi-line Telephony Ability to handle multiple voice lines simultaneously for concurrent client and broker conversations. |
No information available | |
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Speaker Integration Built-in speakers for hands-free communication and multi-party listening. |
Product description states hands-free, multi-party speaker support; standard for Unigy turrets. | |
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Intercom Functionality Direct voice break-ins to other turret users for rapid communication. |
Intercom/turret-to-turret break-in is a core trading turret feature; included per Unigy technical specifications. | |
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Voice Recording Automatic recording of all calls for compliance and audit. |
Voice recording and compliance is a key listed feature of Unigy (see product and compliance documentation). | |
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Hot Dial/Speed Dial Preprogrammed buttons for calling frequently used contacts instantly. |
No information available | |
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Private Wires Dedicated, always-on connections with select counterparties/brokers. |
No information available | |
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Conference Calling Ability to create instant conference calls with multiple parties. |
No information available | |
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Direct Line Appearance Programmable display for direct line status monitoring. |
Turret panels display direct line status and programmable keys; core to Unigy's customizable display. | |
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Digital/VoIP Support Compatible with digital and/or VoIP telephony infrastructure. |
Unigy supports digital and VoIP telephony per product literature. | |
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Call Forwarding and Pickup Advanced call handling for flexibility across teams. |
Advanced call forwarding, pickup, and group pickup are standard Unigy features. | |
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Dual Handset Support Support for two simultaneous handsets per turret. |
Turret hardware supports dual handsets, as shown in official images and specifications. | |
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Whisper Coaching Ability for supervisors to coach traders during live calls without being heard by other parties. |
Whisper coaching (supervisor listen-in/coaching) is offered as part of Unigy's compliance toolset. | |
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Caller ID and Presence Display Displays active status, caller ID, and line status for all contacts. |
Caller ID and presence display supported on Unigy panels. | |
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Line Hold/Queue Management Ability to manage and prioritize incoming calls efficiently. |
Queue and hold management part of Unigy core communication controls. | |
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Hands-Free Operation Integrated microphone and speaker for hands-free calling. |
Hands-free calling available via speaker/microphone integration. |
User Experience & Customization
(10 Yes /10 Known /11 Possible features)
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Programmable Keys Customizable buttons for tailored workflows and contact lists. |
No information available | |
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Touch-Screen Interface Modern touch-driven controls for rapid access to functions. |
Touch-driven interface available on newer Unigy turrets per product imagery and brochures. | |
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Custom Labeling Ability to label lines and contacts according to user preference. |
Custom labeling of lines and contacts is a built-in GUI feature. | |
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Multi-language Support Interface available in several languages for global desks. |
Multi-language interface supported as per global deployment references. | |
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Favorites/Quick Access Panel Section for most-used contacts and features for one-touch access. |
Favorites panel/quick access for most-used contacts is described in the user interface. | |
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Adjustable Audio Profiles User-defined settings for volume, speaker, and microphone profiles. |
Adjustable user audio profiles on Unigy are supported as per admin settings. | |
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Personal Directory Import Import and sync personal contact books automatically. |
Personal directory import possible via LDAP/Active Directory sync. | |
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Keyboard Shortcuts Support for keyboard macros and shortcuts for advanced users. |
Keyboard shortcuts and macros available in Unigy soft-client and hardware configurations. | |
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Color Coding Features for color-coding contacts and lines to improve recognition. |
Color coding of lines and contacts is a core feature in the user interface. | |
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Profile Portability User profiles can be exported, imported, and used on other turrets. |
Profiles are portable and can be loaded onto any Unigy turret per published documentation. | |
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Night/Dark Mode Screen and panel adapt to lighting preferences and reduce eye strain. |
Night mode/dark mode is a possible interface option (supported as per release notes). |
Integration & Interoperability
(10 Yes /10 Known /10 Possible features)
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Dealer Board Integration Connectivity with existing dealer boards across the trading floor. |
Integration with dealer board environment is core Unigy functionality. | |
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CRM System Integration Ability to share and retrieve contact and call notes from CRM tools. |
CRM system integrations are advertised by IPC, though range of compatibility depends on customer. | |
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Bloomberg Integration Direct linking and click-to-call from Bloomberg terminals and chat. |
Bloomberg click-to-call and chat integration referenced in product literature and deployment case studies. | |
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Order Management System (OMS) Integration Populates calls and contacts with data from the OMS. |
OMS integration offered as an API/integration feature in Unigy and compatible OMS vendors. | |
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API Access Supports developer APIs for custom integration with firm applications. |
Public developer APIs available for custom integration in Unigy per IPC API documentation. | |
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Microsoft Teams/Skype Integration Seamlessly communicates with digital collaboration platforms. |
Integration with Microsoft Teams/Skype is marketed as part of Unigy Digital Collaboration Suite. | |
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SIP Trunking Flexible digital telephony connectivity with existing session initiation infrastructure. |
SIP trunking is supported per Unigy product documentation. | |
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Directory Sync Automatic updating with central enterprise directories (LDAP, Active Directory). |
Directory sync with LDAP and Active Directory is supported in Unigy. | |
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Mobile Device Integration Allows call handling and notifications on mobile devices. |
Mobile integration (including mobile client for call handling) is part of Unigy product suite. | |
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Third-Party Analytics Integration Streams call data to trade surveillance and analytics platforms. |
Unigy streams call logs/recordings to analytics and surveillance platforms. |
Reliability, Redundancy & Scalability
(7 Yes /7 Known /9 Possible features)
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Uptime Guarantee Service-level agreement for turret operational uptime. |
No information available | |
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Failover Support Automatic switchover to backup systems in the event of hardware or network failure. |
Redundant failover, including hot standby, is marketed—see 'resilient architecture' claim. | |
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Redundant Power Supplies Dual or backup power sources to prevent unplanned outages. |
Redundant power supplies are standard on Unigy turrets per hardware specs. | |
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Disaster Recovery Readiness Pre-configured disaster recovery workflows and backup options. |
Disaster recovery workflows and backup plans are documented Unigy deployment options. | |
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High Availability Architecture Distributed architecture for zero single points of failure. |
Unigy implements high availability and distributed architecture as part of platform design. | |
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Hot-swappable Components Ability to replace/upgrade modules while the system is live. |
Hot-swapping of components (esp. handsets, panels) is referenced in hardware manuals. | |
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Modular Expansion System supports adding new lines, speakers, or features without downtime. |
Modular expansion is supported with turret upgrades/additional modules. | |
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Scalable User Capacity Maximum number of concurrent users supported. |
No information available | |
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Remote Monitoring and Diagnostics Continuous health check and diagnostics reporting. |
Remote diagnostics and health monitoring form part of Unigy system management. |
Compliance & Security
(9 Yes /9 Known /9 Possible features)
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Secure Call Encryption End-to-end encryption for protecting voice communications. |
Call encryption (SRTP, TLS) are listed security options. | |
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Role-Based Access Control Restricts access and features by user role and business function. |
Role-based access control for users/admins is a default part of Unigy management. | |
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Audit Trails Comprehensive logging of user activities, call metadata, and system changes. |
Audit trails and detailed system logging are available for all actions. | |
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Automatic Call Archiving All calls are stored securely as required by MiFID II, Dodd-Frank, etc. |
Automatic call archiving for MiFID/Dodd-Frank compliance is marketed as part of the overall solution. | |
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GDPR/CCPA Compliance Tools Built-in capabilities for compliance with major data privacy laws. |
Product literature references GDPR/CCPA compliance tools. | |
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Legal Hold on Recordings Ability to flag and lock call recordings for litigation or investigation. |
Legal hold on call recordings is an available option per compliance suite documentation. | |
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Tamper-Proof Storage Ensures integrity of call recordings and logs. |
Tamper-proof storage, including cryptographic signatures for recordings/logs, available on Unigy backend. | |
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User Authentication (SSO/MFA) Support for single sign-on and multi-factor authentication methods. |
Unigy supports both SSO (via SAML/AD) and MFA per its security documentation. | |
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Monitoring for Anomalous Behavior Automatic detection and alerts for suspicious user or system activity. |
Anomalous behavior detection is referenced as part of trade surveillance and compliance components. |
Performance & Speed
(0 Yes /0 Known /5 Possible features)
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Call Setup Time Time taken from dialing to call connection. |
. | No information available |
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Simultaneous Call Handling Maximum number of calls or lines actively managed at any time. |
. | No information available |
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Call Transfer Speed Time required to transfer a live call to a new participant. |
. | No information available |
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Line Pickup Latency Response time when answering or activating a line. |
. | No information available |
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Contact Search Time Average time to search and retrieve a contact. |
. | No information available |
Physical Design & Ergonomics
(0 Yes /0 Known /7 Possible features)
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Adjustable Handset Cradles Comfortable positioning and easy access to handsets. |
. | No information available |
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Low-glare/High-contrast Screens Displays usable in various lighting conditions. |
. | No information available |
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Compact Footprint Turret design minimizes desk space usage. |
. | No information available |
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Cable Management Integrated channeling for wires and connectors. |
. | No information available |
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Multiple Audio Ports Options for headsets and auxiliary devices. |
. | No information available |
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Durable Build Quality High-wear components to withstand 24/7 operation. |
. | No information available |
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Accessible Emergency Call Buttons Clearly marked controls for emergencies. |
. | No information available |
Support & Maintenance
(0 Yes /0 Known /7 Possible features)
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24/7 Helpdesk Support Round-the-clock assistance for urgent issues. |
. | No information available |
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Remote Diagnostics Real-time system inspection and troubleshooting without on-site presence. |
. | No information available |
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Automated Software Updates Scheduled and on-demand updates for bug fixes and new features. |
. | No information available |
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Onsite Technical Support Availability of local field engineers when needed. |
. | No information available |
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Hardware Replacement SLAs Defined response time for replacement of failed hardware. |
. | No information available |
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Self-service Portal Online system for raising tickets and tracking status. |
. | No information available |
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Knowledge Base Access Comprehensive documentation for troubleshooting and user guidance. |
. | No information available |
Analytics & Reporting
(0 Yes /0 Known /6 Possible features)
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Call Volume Reports Tracks total calls and call types over chosen time periods. |
. | No information available |
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Usage Dashboard Real-time visual representation of turret activity. |
. | No information available |
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Historical Call Analysis Reports on call durations, participants, and timing trends. |
. | No information available |
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Export to CSV/Excel Ability to export call logs and analytics for further processing. |
. | No information available |
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Compliance Monitoring Reports Automated reporting on compliance-related call behaviors. |
. | No information available |
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Custom Report Builder Tool for creating reports tailored to desk or regulatory needs. |
. | No information available |
Deployment & Management
(0 Yes /0 Known /7 Possible features)
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Centralized Management Console Unified interface for IT teams to manage turrets across locations. |
. | No information available |
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Zero-touch Provisioning Automatic setup of hardware/software with minimal manual intervention. |
. | No information available |
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Remote Configuration Admins can modify settings and profiles from anywhere. |
. | No information available |
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Location Awareness System recognizes user location for enhanced security or configuration. |
. | No information available |
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Multi-site Management Supports rollout and configuration of turrets across many offices. |
. | No information available |
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Role-based Admin Delegation Different admin privileges for different IT/ops staff. |
. | No information available |
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Bulk User Upload/Configuration Add or modify many users at once. |
. | No information available |
Environmental & Regulatory Certifications
(0 Yes /0 Known /5 Possible features)
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Energy Star Certification Product adheres to energy efficiency standards. |
. | No information available |
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RoHS Compliance Restricts hazardous substances in hardware. |
. | No information available |
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WEEE Directive Compliance Supports responsible recycling of electronic waste. |
. | No information available |
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ISO 27001 Certification Information security management system certified. |
. | No information available |
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UL/CE Marked Hardware Safety compliance marks for physical components. |
. | No information available |
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