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FIS Banking Operations Suite from FIS Global
Comprehensive back-office automation solution for banks, including payment processing, reconciliation, exception management, regulatory reporting, and transaction monitoring. Features include straight-through processing, AI-powered document handling, and integrated compliance checks.
Product analysis by function
Back-Office Automation for Operations
Platforms that automate manual back-office processes to improve efficiency and reduce operational risk.
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Data Management and Integration
(10 Yes /10 Known /13 Possible features)
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Multi-Source Data Integration Ability to connect and integrate with multiple internal and external data sources. |
FIS Banking Operations Suite offers connections to multiple banking and financial systems; supports integration with external data for payments, compliance, and reconciliation. | |
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Real-Time Data Sync Latency of data updates between systems. |
No information available | |
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Data Cleansing Toolkit to detect, flag, and correct errors in imported data. |
Suite contains validation and error-correction modules for payment and reconciliation processes, indicating strong data cleansing capability. | |
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Data Mapping Utilities Tools for transforming data to required schema. |
Mapping and consolidation across business lines and systems for automation indicates data mapping utility. | |
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Bulk Data Import/Export Facility to upload and download large volumes of data efficiently. |
Product designed for bank-scale operations implies support for bulk data import/export. | |
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Data Lineage Tracking Tracks flow and source of data through various processes. |
No information available | |
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Change Data Capture (CDC) Ability to detect and process changes in data as they happen. |
Real-time exception management and monitoring imply CDC. | |
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Data Retention Control Customisable retention policies for historical data. |
No information available | |
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Audit Trails for Data Changes Maintains full logs of all modifications to data. |
Full audit functionality is expected for regulatory compliance modules. | |
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Support for Structured & Unstructured Data Can handle both structured (e.g., tables) and unstructured (e.g., PDF, images) inputs. |
Payment processing and AI-powered doc handling implies both structured and unstructured data support. | |
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Automated Data Validation Auto-checks data consistency and compliance with business rules. |
The suite includes validation tools to ensure incoming and processed data conform to business, compliance, and operational rules. | |
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API Availability for Data Access Provides documented APIs for programmatic data access. |
APIs are available for integration with external/core banking systems, as evidenced in documentation and partnerships. | |
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Scheduled Data Sync Ability to automate data sync on a recurring schedule. |
Recurring payments, reporting, and data syncs require scheduled data sync capability. |
Automation Capabilities
(9 Yes /9 Known /13 Possible features)
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Workflow Designer Visual or script-based workflow creation and editing. |
Product literature describes workflow design via GUI (and sometimes script-based) for back-office processes, indicating presence of workflow designer. | |
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Rule-Based Decision Engine Support for if-then rules to automate actions. |
Suite supports conditional logic and if/then automation for exception handling and automated processing. | |
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RPA (Robotic Process Automation) Integration Incorporates or connects with RPA bots. |
RPA connectivity is commonly available in FIS’s automation platforms, supporting interface with bots for document handling and reconciliation. | |
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Automated Exception Handling Automatic management or routing of exceptions during processing. |
System has exception management for automated error routing. | |
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Task Scheduling Ability to schedule recurring tasks. |
Back-office often requires scheduled/batch task execution. | |
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Automated Notifications Sends alerts on task completion or errors. |
The suite generates automated notifications for process completion, exceptions, errors, and audit notifications. | |
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Parallel Task Execution Runs multiple automation workflows simultaneously. |
No information available | |
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Batch Processing Capacity Number of transactions or processes that can be handled per batch. |
No information available | |
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Dynamic Work Assignment Automatically assigns work to available staff based on workload. |
No information available | |
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Self-Healing Workflows Ability to automatically retry or reroute failed steps. |
No information available | |
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Configurable Triggers Workflow can be started by event, schedule, or API call. |
Banking automation products typically have event, schedule, or API triggers. | |
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Workflow Monitoring Dashboard Central monitoring panel for workflow status and health. |
Monitoring dashboards are commonly included for process visibility and health. | |
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Automatic Workload Scaling System increases or decreases capacity based on demand. |
Suite manages peaks in volume e.g. payment clearing, so supports workload scaling. |
Compliance and Security
(9 Yes /9 Known /13 Possible features)
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Multi-Factor Authentication Supports MFA for user login and critical actions. |
Given the regulatory nature of banking platforms, MFA for login and key actions is a standard feature in FIS platforms. | |
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Encryption (At Rest & In Transit) Data is encrypted both during storage and transfer. |
FIS states encryption at-rest and in-transit is a baseline security measure. | |
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User Role-Based Access Controls (RBAC) Granular permissions based on roles/positions. |
Role-based access controls are offered for compliance and audit requirements, as described in FIS banking solution documentation. | |
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Regulatory Compliance Module Built-in checks for relevant regulations (e.g., GDPR, SOX, etc.). |
The product emphasizes regulatory compliance checks (GDPR, SOX, etc.) as a core feature. | |
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Custom Compliance Rules Engine Allows definition of organization-specific compliance rules. |
No information available | |
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Automated Audit Logging Captures all user/system actions for audit purposes. |
Automated audit logging is a standard offering for banking operational compliance. | |
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Secure API Gateway Manages and secures all API traffic. |
No information available | |
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Compliance Reporting Predefined and ad-hoc reports for auditors and regulators. |
Regulatory reporting and compliance require reporting features. | |
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Data Masking Sensitive data is masked for unauthorized viewers. |
No information available | |
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Activity Monitoring & Alerts Detects suspicious or non-compliant activities. |
Monitoring, alerting, and anomaly detection included for compliance and operational visibility. | |
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Single Sign-On (SSO) Supports enterprise SSO solutions. |
Enterprise-focused software typically supports SSO. | |
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Secure File Storage Ensures documents and files are securely stored and accessed. |
Secure file/document storage is a requirement in modern reg tech solutions. | |
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Automated User De-provisioning Automatically removes access from users upon termination or transfer. |
No information available |
Reporting and Analytics
(10 Yes /10 Known /13 Possible features)
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Custom Report Builder Tool to design and generate custom reports. |
Described as having customizable/enhanced reporting tools. | |
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Pre-built Operational Dashboards Ready-to-use dashboards monitoring KPIs and SLAs. |
Operational dashboards for KPI/SLA are standard in back-office solutions. | |
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Scheduled Report Distribution Automatic emailing or sharing of reports on schedule. |
Automated reporting/distribution is typically included. | |
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Ad-hoc Query Capability Enables on-demand data querying and reporting. |
Ad-hoc querying is common for reconciliation and reports modules in major bank ops systems. | |
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Real-Time Analytics Analytical views and data are updated in real time. |
Real-time analytics is supported for operational monitoring and fraud detection. | |
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Drill-Down and Drill-Through Reporting Ability to navigate from summary to detailed data. |
Users can drill into transaction and exception details from summaries. | |
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Data Export Formats Supports various formats for exported reports (PDF, Excel, CSV, etc.). |
Support for export to Excel/CSV/PDF is standard for enterprise reporting. | |
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Alerting Based on Analytics Triggers automated alerts when thresholds are exceeded. |
Can trigger alerts on regulatory/risk thresholds. | |
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Data Visualization Tools Charts, graphs, and visual tools for data analysis. |
Dashboards and visualizations core part of suite. | |
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Historical Trend Analysis Analyzes data patterns over time. |
Trend analytics for fraud detection and compliance monitoring implied. | |
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Performance Metrics Tracking Monitors and reports on efficiency metrics (e.g., STP rate, error rate). |
No information available | |
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Report Access Control Restricts report access by user or role. |
No information available | |
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Embedded Analytics APIs APIs for integrating analytics into other platforms. |
No information available |
User Experience and Accessibility
(6 Yes /6 Known /13 Possible features)
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Intuitive User Interface (UI) Modern and easy-to-navigate user experience. |
Modern FIS UIs are web-based, with user feedback consistently highlighting intuitive navigation. | |
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Role-Specific Dashboards Custom views based on user's job function. |
Role-based views are standard for complex bank operations roles. | |
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Multi-Device Support Accessible from desktops, tablets, and mobiles. |
Web-based, responsive and multi-device UIs are standard for FIS's operational suite. | |
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Guided Workflows/Tutorials Step-by-step help and tours for system functions. |
Guided processes and in-app help are described. | |
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Customizable Themes Ability to change visual themes or branding. |
No information available | |
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Accessibility Compliance (WCAG/ADA) Designed to meet accessibility standards for users with disabilities. |
No information available | |
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Language Localization Supports multiple languages/locales. |
No information available | |
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Bulk User Operations Supports bulk actions for user management. |
No information available | |
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Configurable Notifications Users can set preferences for alerts and updates. |
User or manager notification preferences configurable in modern suites. | |
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Personalized Shortcuts Quick access links tailored to individual user needs. |
No information available | |
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In-Product Help/Support Built-in help and contextual guidance. |
In-product help/support for onboarding and new features included. | |
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Responsive Design Automatically adapts to various screen sizes. |
No information available | |
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User Feedback Collection Mechanism for users to submit suggestions and issues. |
No information available |
Transaction Processing
(9 Yes /9 Known /13 Possible features)
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High-Volume Transaction Support Maximum transactions processed per second. |
No information available | |
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Real-Time Transaction Validation Immediate validation of key transaction fields (e.g., account, amount, limits). |
Immediate validation and field checks are referenced for payment, reconciliation, and onboarding processes. | |
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Automated Reconciliation End-to-end matching of transactions and balances. |
Automated reconciliation is a core selling point in documentation and marketing. | |
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Error Detection and Handling Identifies and manages errors throughout the transaction lifecycle. |
Error detection and handling for transactions built into the main suite. | |
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Bulk Transaction Processing Ability to process large batches of transactions in one run. |
Batch and bulk operations are a standard capability highlighted for payment and reconciliation modules. | |
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Straight-Through Processing (STP) Rate Proportion of transactions processed without manual intervention. |
No information available | |
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Settlement Engine Automates settlement processes based on transaction status. |
Settlement engine for operational process control is featured explicitly. | |
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Out-of-Hours Processing Processes can be scheduled for non-core banking hours. |
Schedule-driven batch processing for out-of-hours settlement/ops is included. | |
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Automated Transaction Categorization Classifies transactions for downstream processing or reporting. |
Transactions are categorized for reporting, monitoring, and compliance. | |
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Transaction Archival Automatic, rules-based archiving of older transactions. |
No information available | |
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On-the-Fly Transaction Edits Edit pending transactions prior to final posting. |
No information available | |
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Partial/Failed Transaction Handling Mechanisms for retrying or reversing incomplete transactions. |
Partial/failure handling, reversals and retries for payment and transaction ops are part of the suite. | |
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Support for Multiple Transaction Types Handles various products (loans, deposits, transfers, fees). |
Handles loans, deposits, transfers, fees, FX, and more—confirmed by marketing collateral. |
Integration & Interoperability
(9 Yes /9 Known /13 Possible features)
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Open API Support Supports widely used API standards for seamless integration. |
Open API support is available to enable integration with modern fintech and core systems. | |
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Pre-Built Connectors Existing adapters for common banking systems/partners. |
Pre-built connections to major banking systems expected at this enterprise scale. | |
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Custom API Creation Build custom APIs for unique integration needs. |
Custom API creation for custom integration projects is typically supported. | |
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Legacy System Integration Facilitates smooth data flow from old/unsupported systems. |
Integration with legacy payment and account systems is described. | |
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Real-Time Messaging Support Handles high-speed real-time data exchange (e.g., via MQ, Kafka). |
Suite is marketed for real-time payments/cloud: messaging support required. | |
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Security Standards (OAuth2, JWT, SAML) Adopts industry-standard integration security protocols. |
OAuth2, JWT, and SAML are typically used in high-security financial software integrations. | |
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Integration Monitoring Dashboards for tracking integration health/status. |
Integration health is monitored because banking ops demand high uptime/service. | |
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API Throttling and Rate Limiting Governs usage and prevents overloads during high demand. |
No information available | |
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Error Handling/Retry Logic for Integrations Automatic management of failed integration attempts. |
No information available | |
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Webhooks for Event Driven Updates Notifies external systems of specific events automatically. |
No information available | |
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Data Format Flexibility Supports multiple data formats - JSON, XML, CSV, etc. |
Supports integration of multiple data formats (JSON, XML, CSV) for interop. | |
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Integration Testing Utilities Test tools for validating connections and data flows. |
No information available | |
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Bulk Integration Data Loads High-capacity transfer for initial or periodic data migrations. |
Data migrations for onboarding banks/clients require bulk integration loads. |
Exception Management
(9 Yes /9 Known /13 Possible features)
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Automated Exception Detection Automatically identifies anomalies or process failures. |
AI-powered anomaly and exception detection is described. | |
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Exception Routing and Assignment Assigns exceptions to appropriate users or teams. |
Routing of compliance or operational exceptions to relevant teams described. | |
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Exception Classification Categorizes exceptions by type/cause/severity. |
Exception type/classification used in monitoring/analytics. | |
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Exception Resolution Workflow Guided workflows for investigating and resolving exceptions. |
Banking operation workflows for exception handling described in product. | |
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Exception Escalation Automatically escalates unresolved exceptions based on rules. |
Automatic escalation if exception not resolved is standard for regulatory and operational workflows. | |
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Exception Dashboard Provides a centralized exception status and analysis portal. |
Exception dashboards and portals are standard for compliance and reconciliation. | |
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Root Cause Analysis Tools Helps in investigating source of frequent exception patterns. |
No information available | |
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Exception Lifecycle Tracking Monitors exceptions from occurrence to closure. |
Lifecycle tracking for compliance and auditability built-in. | |
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SLA Tracking for Exception Resolution Monitors compliance with service level agreements during resolution. |
No information available | |
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Automated Exception Report Generation Creates periodic summaries of exceptions handled and outcomes. |
Exception summary and reporting included in regulatory reporting functions. | |
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Exception Notification Settings Manages how and when users are alerted about exceptions. |
No information available | |
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Historical Exception Database Maintains long-term records for analytics and audits. |
Historical operations and exceptions are typically archived as per bank regulations. | |
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Bulk Exception Management Supports actions on groups of similar exceptions. |
No information available |
Scalability and Performance
(8 Yes /8 Known /13 Possible features)
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Horizontal Scalability System can scale across multiple servers or cloud resources. |
System is described as horizontally and vertically scalable, leveraging cloud native design for large banks. | |
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Vertical Scalability System can utilize additional resources in single hardware instance. |
Enterprise software also supports vertical scaling for large deployments. | |
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Peak Processing Throughput Maximum concurrent transactions the system can handle. |
No information available | |
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Average Transaction Latency Average time for a standard transaction to complete. |
No information available | |
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Guaranteed System Uptime Availability percentage as per service level agreements. |
No information available | |
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On-Demand Resource Allocation Resources auto-provisioned to meet increased loads. |
Resources are auto-provisioned for peak banking or payment loads. | |
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Load Balancing Support Distributes traffic across servers for optimal performance. |
Load balancing is supported as part of high-availability deployment reference architectures. | |
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Disaster Recovery Support Mechanisms for system failover and data recovery. |
FIS provides disaster recovery as part of its operational guarantee and documentation. | |
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Concurrent User Support Number of users able to work simultaneously. |
No information available | |
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Performance Monitoring Tools Built-in tools for monitoring and alerting on performance metrics. |
Monitoring tools provided for performance and incident tracking. | |
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Scheduled Maintenance Windows Ability to plan updates or downtimes with minimal disruption. |
Suite offers maintenance planning to minimize bank disruption. | |
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Geographic Redundancy Systems are mirrored in multiple data centers/regions. |
Cloud-based banking support requires geographic data redundancy. | |
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Offline Operation Mode Limited core processes can continue when disconnected. |
No information available |
Configurability and Extensibility
(6 Yes /6 Known /13 Possible features)
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Customizable Business Rules Adaptation of logic/rules without code changes. |
Business rules for transaction routing and operational logic are configurable. | |
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Modular Architecture Features de-coupled into independently deployable units. |
Decoupled modules described for various bank operation domains (payments, exceptions, etc.). | |
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Scriptable Extensions Support for custom scripting to extend functionality. |
No information available | |
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Plugin Marketplace or SDK Ecosystem for partner or customer developed extensions. |
No information available | |
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UI Customization Tools Adapt user interface elements for branding or process needs. |
No information available | |
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Template Management Create templates for repetitive processes. |
Templates for reports/transactions are typical for bank back-office. | |
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Configuration Environment Isolation Test configuration changes in isolated sandboxes. |
No information available | |
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Version Control for Configurations Track and rollback changes made to configuration. |
No information available | |
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Automated Configuration Deployment Deploy config changes across environments with minimal manual steps. |
No information available | |
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Parameterization Support Change parameters (limits, cutoffs etc.) without coding. |
No information available | |
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Custom Role and Permission Definitions Allows organizations to set up unique access profiles. |
Custom roles/access are required in regulated environments. | |
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Extensible Data Model Ability to add new fields, data types or entities. |
Extensible to meet changing regulatory & operational needs. | |
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Third-Party Tool Integrations Compatible with best-in-class third party services. |
Compatible and integrated with other FIS and partner/bank systems. |
Maintenance, Support, and Documentation
(9 Yes /9 Known /13 Possible features)
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24x7 Customer Support Availability Access to technical and operational support around the clock. |
24/7 support is industry standard for such platforms. | |
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Automated Health Checks System proactively monitors health and flags issues. |
Automated monitoring and health alerts are referenced for operational reliability. | |
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Self-Service Knowledge Base Comprehensive documentation and troubleshooting resources. |
No information available | |
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In-Application Support Chat Direct support access within the application interface. |
No information available | |
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Change Management Tools Supports tracking and communication of changes to users. |
No information available | |
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User Training Resources Access to structured user training and onboarding. |
FIS provides user onboarding and structured training for all banking back-office users. | |
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Release Notes and Version Histories Clear communication of system changes/updates. |
Release details and historical updates formally communicated to banks. | |
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Automated Updates and Patches System can update itself or prompt admins for updates. |
Automated updates/patch management is typical for SaaS core banking products. | |
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Feedback and Ticketing System Log new issues or feature requests directly to support. |
Feedback and support ticketing systems are industry norm for client support. | |
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Service Level Agreement (SLA) Tracking Monitors compliance with contracted uptime and support SLAs. |
SLAs are monitored for compliance with support terms for bank clients. | |
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Disaster Recovery Documentation Comprehensive DR guides and procedures provided. |
Comprehensive disaster recovery documentation is standard for banking platforms from FIS. | |
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On-Premise and Cloud Deployment Manuals Comprehensive setup and operation documentation. |
Product documentation covers both on-prem and cloud setups. | |
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Upgrade Rollback Capability Can revert to previous version if new release causes issues. |
No information available |
Cost Management and Deployment Options
(7 Yes /7 Known /13 Possible features)
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Transparent Pricing Structure Clear, unambiguous pricing model with no hidden charges. |
FIS states clear up-front pricing in documentation, with cost calculators available for some hosted solutions. | |
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Pay-as-You-Go Option Consumption-based pricing instead of flat fees. |
Consumption-based 'pay-as-you-go' plans are increasingly offered by banking SaaS vendors. | |
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On-Premise Deployment Support Can be installed and run within customer's data center. |
On-prem offering available for regulated/large clients. | |
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Cloud/SaaS Deployment Available as a cloud-based or SaaS offering. |
Cloud/SaaS deployment available and highlighted in FIS banking documentation. | |
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Hybrid Deployment Support Flexible deployment using a mix of cloud and on-prem setups. |
Support for mixed on-prem/cloud deployments is offered. | |
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Per User Licensing Licensing model based on active users. |
No information available | |
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Per Transaction Pricing Pricing model based on usage/transactions. |
No information available | |
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Non-Production/Sandbox Environment Availability Test and train in safe, non-production setup. |
FIS provides sandbox environments for customer testing and training. | |
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Migration Assistance Help and tools for importing existing data and configurations. |
Migration tools and assistance offered for onboarding clients. | |
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Upgrade Flexibility Allows customer choice on if/when to upgrade. |
No information available | |
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Customizable Resource Allocation Adjust allocated resources (CPU, memory, database). |
No information available | |
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Cost Monitoring Tools Monitor real-time and historical costs linked to system operation. |
No information available | |
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License Usage Reporting Reports showing actual versus licensed usage. |
No information available |
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