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OpenText Content Suite for Financial Services from OpenText
Comprehensive document management system designed specifically for banking operations that provides secure document capture, storage, retrieval, and lifecycle management. Features include regulatory compliance tools, audit trails, version control, workflow automation, and integration with core banking systems.
Product analysis by function
Document Management for Operations
Solutions for capturing, storing, managing, and retrieving banking documents and records.
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Document Capture
(9 Yes /9 Known /11 Possible features)
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Multi-Channel Input Ability to import documents from various sources (scanners, email, mobile, direct upload, etc.) |
OpenText supports import from scanners, email, mobile, and direct uploads per product documentation. | |
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Batch Scanning Enables scanning and processing of multiple documents simultaneously. |
Batch scanning supported as standard feature for large banking document workflows. | |
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Optical Character Recognition (OCR) Automatically extracts text from scanned images or PDF files. |
OCR is a core OpenText Content Suite capability, enabling text extraction from scanned documents and PDFs. | |
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Barcode Recognition Reads and interprets barcodes to auto-populate metadata fields. |
Barcode recognition is available for auto-indexing and metadata population based on product solution briefs. | |
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Automated Document Classification Ability to identify and sort documents by type or category automatically. |
Automated classification is available through AI-powered capture tools as described in OpenText documentation. | |
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Mobile Capture Support Supports capturing and submitting documents via mobile devices. |
Mobile capture and submission are available via OpenText mobile apps for Content Suite. | |
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Document Import Speed The speed at which documents are ingested into the system. |
No information available | |
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File Format Compatibility The number of different file formats supported for import (PDF, DOCX, JPEG, etc.). |
No information available | |
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Auto-Rotation of Scanned Documents Detects and rotates wrongly oriented scanned documents automatically. |
Auto-rotation is mentioned as part of OpenText Intelligent Capture features. | |
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Blank Page Removal Automatically detects and removes blank pages during scanning. |
Blank page removal is supported through document capture modules. | |
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Automatic Quality Enhancement Improves scan quality (brightness, contrast, de-skewing) automatically. |
Automatic quality enhancement (contrast, brightness, de-skew) is included with scan/capture options. |
Document Storage & Archiving
(8 Yes /8 Known /10 Possible features)
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Centralized Repository All documents are stored in a single, secure location. |
Centralized repository is fundamental in Content Suite architecture. | |
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Document Versioning Tracks and stores previous versions of documents. |
Document versioning is documented as a standard feature in OpenText Content Suite. | |
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Retention Policy Management Configurable policies for document retention and automatic disposal. |
Retention policy management is available and configurable for compliance. | |
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Data Encryption At Rest Stores documents in an encrypted format while static. |
Supports data encryption at rest using industry-standard algorithms. | |
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Data Encryption In Transit Encrypts documents as they are transferred within or outside the system. |
Encryption in transit (TLS/SSL) is supported, referenced in compliance documentation. | |
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Compression Efficiency The ability to reduce file size for storage optimization. |
No information available | |
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Disaster Recovery Support Integrated backup and restore functionalities. |
Disaster recovery and backup features are included for business continuity. | |
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Geographic Redundancy Storage of documents in multiple physical locations. |
Geographic redundancy through cloud and on-premise hybrid options. | |
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Storage Capacity Maximum volume of documents/data that can be stored. |
No information available | |
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Long-Term Archiving Formats Support for non-proprietary, standard archiving formats (PDF/A, TIFF, etc.). |
Supports archiving in non-proprietary formats like PDF/A and TIFF as per solution details. |
Search & Retrieval
(6 Yes /6 Known /9 Possible features)
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Full-Text Search Ability to search document content (not just metadata). |
Full-text search is provided as a competitive feature on the product website. | |
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Advanced Filtering Multi-criteria searches using fields like date, author, type, etc. |
Advanced filtering with multi-field searches is described in marketing literature. | |
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Search Speed Time taken to return results for large repositories. |
No information available | |
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Image-Based Search Search based on included images or graphical marks. |
No information available | |
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Saved Searches Ability to save complex search queries for reuse. |
Saved searches are supported as 'Favorite Searches' within the UI. | |
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Tagging Support Supports user-defined tagging for quick retrieval. |
Tagging is available for user-defined document organization. | |
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Search Result Export Ability to export search results as lists or documents. |
Results of searches can be exported in various formats, including lists. | |
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Natural Language Query Support Allows searching using natural, conversational language. |
Natural language queries supported, as mentioned in user experience features. | |
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Recent Searches History Tracks and allows easy retrieval of recent search queries. |
No information available |
Workflow & Automation
(6 Yes /6 Known /9 Possible features)
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Custom Workflow Creation Allows design and implementation of custom document workflows. |
Workflow engine allows creation of custom workflows by business users. | |
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Integration with Core Banking Systems Direct connectivity with key banking platforms for seamless flow. |
Content Suite for Financial Services integrates with core banking platforms as promoted. | |
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Automated Notifications & Alerts Automatically notify users about required actions or deadlines. |
Automated notifications, alerts, and reminders are configurable within workflow modules. | |
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Approval Routing Facilitates review and approval chains for documents. |
Approval routing for documents and contracts is a standard feature for compliance workflows. | |
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Role-Based Task Assignment Automatic assignment of tasks based on user roles. |
Tasks can be assigned based on roles; described in workflow automation materials. | |
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Process Bottleneck Reporting Identifies and reports on delays in document workflows. |
No information available | |
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SLAs for Document Handling Supports measurement and enforcement of processing time service levels. |
No information available | |
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Audit Trail Automation Automatically records all workflow steps for compliance. |
Audit trails are maintained for all workflow steps, ensuring compliance. | |
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Parallel Approval Flows Supports parallel routing for faster document turnaround. |
No information available |
Collaboration & Sharing
(6 Yes /6 Known /8 Possible features)
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Granular Permissioning Define visibility and actions at document/folder/user level. |
Granular permissioning at document, folder, and user levels is a promoted feature. | |
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Secure Internal Sharing Share documents securely within banking teams. |
Secure sharing internally among bank employees is fundamental in system design. | |
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Secure External Sharing Enable document sharing with clients, regulators, or external auditors securely. |
Secure external sharing with clients or regulators via secure links is promoted. | |
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Real-Time Co-Authoring Multiple users can simultaneously edit select document types. |
Real-time co-authoring is available for certain document types (Word, Office docs) via integrations. | |
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Commenting and Annotations Ability to add comments or markups to documents. |
Commenting and annotation supported throughout the document lifecycle. | |
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Expiration on Shared Links Links to documents automatically expire after a set period. |
No information available | |
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Activity Stream/Feed Tracks and displays document activities for easy collaboration. |
Activity feed shows recent document actions for collaboration tracking. | |
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Collaborator Count Limit Limit on the number of simultaneous collaborators. |
No information available |
Security & Compliance
(8 Yes /8 Known /9 Possible features)
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Fine-Grained Access Controls Manage permissions for users, groups, or roles with detail. |
Fine-grained access control is a compliance and core security feature. | |
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Data Masking Obscures sensitive information in documents when viewed by unauthorized users. |
No information available | |
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Audit Logging Comprehensive logs of all document access and actions for compliance review. |
Comprehensive audit logging for all document actions as per compliance requirements. | |
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Regulatory Compliance Certification Product has specific certification (GDPR, SOX, GLBA, etc.). |
OpenText Content Suite certified for GDPR and other financial services regulatory standards. | |
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Multi-Factor Authentication Requires second-level verification for access. |
Multi-factor authentication available for user access security. | |
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Watermarking Ability to automatically apply watermarks to sensitive documents. |
Watermarking controls available for confidential/sensitive documents. | |
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Read-Only Document Distribution Restrict documents to view-only mode for specific users or workflows. |
Read-only document sharing supported; users can be restricted to viewing only. | |
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Intrusion Detection Detects and alerts on unauthorized access attempts. |
Intrusion detection systems and alerting are included as part of enterprise deployments. | |
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End-to-End Encryption Ensures all document data is encrypted from capture to storage. |
End-to-end encryption from capture to archive is referenced in solution architecture. |
Integration & Interoperability
(7 Yes /7 Known /8 Possible features)
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API Availability Comprehensive APIs to access and manage documents programmatically. |
Comprehensive RESTful API is available for integration and customizations. | |
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Pre-Built Connectors Standard integrations for popular banking, CRM, ERP, and analytics systems. |
Provides pre-built connectors to common banking, ERP, and analytics systems. | |
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Single Sign-On (SSO) Support for enterprise identity providers for seamless authentication. |
SSO through enterprise identity providers supported (SAML, etc.). | |
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Webhooks/Events Provides real-time notifications to external systems. |
Webhooks/events for real-time notifications to other systems are in API docs. | |
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File Sync Support Integrates with enterprise file sync | share platforms (e.g., OneDrive, Box, SharePoint). |
Supports file sync with platforms like SharePoint, OneDrive, Box. | |
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Custom Integration Toolkit Tools or SDKs for building custom connectors. |
SDKs and toolkits for custom integrations referenced for partners. | |
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Data Import/Export Tools Bulk upload and export to/from other systems. |
Supports bulk data import and export for system interoperability. | |
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Integration Scalability The number of concurrent integrations supported. |
No information available |
Usability & User Experience
(8 Yes /8 Known /9 Possible features)
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Modern User Interface Clean, attractive, and responsive UI/UX design. |
Modern and responsive web UI with dashboard and workspace views. | |
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Personalized Dashboards Custom dashboards show relevant document tasks and alerts. |
Personalized dashboards showing assigned document tasks and alerts are available. | |
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Accessibility Features Complies with standards for users with disabilities (WCAG, screen reader support). |
Accessibility features (WCAG, screen reader) are documented, supporting compliance. | |
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Language Localization Options Supports multiple languages for international banking teams. |
Localization and language support for multilingual banking teams. | |
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Mobile App Availability Dedicated mobile applications for both iOS and Android. |
Mobile apps for both iOS and Android are available for OpenText Content Suite. | |
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Performance Speed Average page load or action time. |
No information available | |
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Onboarding & Training Tools Integrated tutorials, help center, and onboarding guides. |
Includes onboarding guides and in-app tutorial center for training. | |
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Customizable Shortcuts Users can configure shortcuts for frequent tasks. |
Supports user-configurable shortcuts for common tasks. | |
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Bulk Actions Support Ability to perform actions on multiple documents at once. |
Bulk document operations can be carried out directly from the UI. |
Reporting & Analytics
(9 Yes /9 Known /9 Possible features)
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Standard Reports Out-of-the-box reports on document volumes, workflow status, access logs, etc. |
Standard reports provided on volumes, workflow, and access logs. | |
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Custom Report Builder Create tailor-made reports using selected metrics and filters. |
Custom report builder available for user-defined analytics. | |
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Real-Time Dashboards Live visualization of key metrics and statuses. |
Real-time dashboards show live document and workflow metrics. | |
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Historical Trend Analysis Tracks trends in document and workflow activity over time. |
Tracks historical trends and provides analytics over time. | |
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Export to XLS/PDF/CSV Ability to export reports in various standard formats. |
Reports can be exported to XLS, PDF, or CSV formats. | |
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Scheduled Report Delivery Automatic report generation and delivery at scheduled intervals. |
Scheduled and automated report delivery is supported. | |
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KPI Tracking Ability to define and track key performance indicators. |
KPI tracking possible via dashboards and reporting modules. | |
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Usage Analytics Insights on system usage, user activity, and access patterns. |
System usage analytics for auditing and optimization provided. | |
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Compliance Monitoring Reports/alerts for non-compliant document activities. |
Compliance monitoring modules generate non-compliance reports. |
E-Signature & Authorization
(6 Yes /6 Known /9 Possible features)
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Integrated E-Signature Natively supports digital signatures within document workflows. |
Digital e-signature workflows are natively supported and integrated. | |
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Signature Compliance Complies with legal e-signature standards (eIDAS, ESIGN, UETA). |
Signature workflows are compliant with eIDAS, ESIGN, and UETA. | |
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Multi-Signatory Workflows Supports multi-party approvals with signatory sequencing. |
Multiple signators and sequencing of digital signatures are supported. | |
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Signature Expiry & Reminders Expiration dates and reminders for pending signatures. |
Supports setting expiry dates on signature requests and reminders. | |
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Template Library Pre-built templates for frequently signed document types. |
No information available | |
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Audit Trail for Signing Chronological record of signing actions. |
Maintains a secure chronological audit trail for all digital signing events. | |
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Biometric Signature Support Includes biometric (handwriting, fingerprint) signature capture. |
No information available | |
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Signer Authentication Methods Number of available authentication methods for signers. |
No information available | |
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Bulk Signing Support Ability to sign multiple documents in one action. |
Bulk signing of multiple documents is available as a workflow option. |
Document Management Systems for Fund Operations
Platforms for storing, organizing, retrieving, and managing electronic documents related to fund operations, including statements, confirmations, legal documentation, and other records.
More Document Management Systems
More Fund Operations ...
Document Storage and Organization
(12 Yes /12 Known /14 Possible features)
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Folder Hierarchies Ability to organize documents within nested folders and subfolders for logical grouping of records. |
OpenText Content Suite provides hierarchical folder structures for logical document organization as per product documentation. | |
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Tagging and Metadata Ability to assign tags and metadata (such as document type, date, and fund name) to enhance search and classification. |
Supports rich metadata, tagging, and custom attributes for enhanced classification and search per OpenText documentation. | |
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Bulk Upload Upload multiple documents at once to improve efficiency. |
Product supports bulk upload functionality for efficient document ingestion. | |
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Version Control Track and manage multiple versions of a document with rollback and history features. |
Version control with audit trails and rollback is a core feature of OpenText Content Suite. | |
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Document Templates Pre-defined templates for frequently used document types. |
Document templates are supported for standardizing commonly used documents according to OpenText feature lists. | |
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OCR (Optical Character Recognition) Ability to extract text from scanned or imaged documents to enhance searchability. |
Optical Character Recognition (OCR) is available for extracting text from scanned documents as per product documentation. | |
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Document Size Limit Maximum allowed size per uploaded document. |
No information available | |
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Overall Storage Capacity Total document storage capacity provided by the system. |
No information available | |
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Drag-and-Drop Upload User-friendly drag-and-drop interface for adding documents. |
Drag-and-drop upload is supported by OpenText document management user interface. | |
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Automatic File Naming Conventions Ability to standardize naming of documents during upload or save. |
Automatic file naming conventions can be configured for uploaded documents per admin guidelines. | |
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Duplicate Detection Identification and warning about duplicate document uploads. |
Duplicate document detection with warning upon upload is available according to OpenText DMS documentation. | |
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Document Retention Policies Enforce retention, archiving, and deletion rules based on policy and compliance. |
Customizable retention policies and automated document lifecycle enforcement are built-in features. | |
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Audit Log Track all actions performed on documents for compliance and monitoring. |
Comprehensive audit log tracking all document operations and user activities for compliance. | |
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Custom Taxonomy Support Support for building customized taxonomies according to fund needs. |
Supports custom taxonomy and flexible categorization to align with fund-specific requirements. |
Document Access and Security
(13 Yes /13 Known /14 Possible features)
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Role-Based Access Control Granular access permissions based on user roles. |
Role-based access control with granular permissions is a standard security feature. | |
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Single Sign-On (SSO) Integration Integration with enterprise SSO providers for authentication. |
Enterprise SSO integration is supported (ex: SAML, OAuth, OpenID Connect). | |
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Two-Factor Authentication (2FA) Support for two-factor authentication for user logins. |
Two-factor authentication (2FA) is supported through third-party integrations. | |
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Document Encryption (At Rest) Encryption of documents stored within the system. |
Supports encryption of documents at rest as part of enterprise security controls. | |
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Document Encryption (In Transit) Encryption using HTTPS/TLS during upload/download. |
Data in transit is encrypted via HTTPS/TLS according to OpenText security documentation. | |
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Watermarking Ability to watermark sensitive documents to deter unwanted sharing. |
No information available | |
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Expiry Links / Secure Sharing Time-bound and access-controlled sharing of document links. |
Supports expiry links and secure document sharing with expiration and access controls. | |
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Access Logging Detailed tracking of which users accessed which documents and when. |
Detailed access logging of document reads, downloads and edits is available. | |
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Granular Permission Settings Set permissions for view, edit, or download at the document or folder level. |
Granular permission settings for document/folder-level access rights per OpenText policy management. | |
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IP Restrictions Restrict access based on IP address ranges. |
IP-based access restrictions can be applied for security as per administration guide. | |
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User Activity Monitoring Monitor user activities related to document access and downloads in real time. |
User activity monitoring tools are built-in for real-time monitoring and reporting. | |
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Remote Document Deletion Ability to remove access to documents remotely if needed (e.g., when permissions change). |
Remote document deletion available, e.g., to remove access to documents after user deprovisioning. | |
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Legal Hold Capabilities to place legal holds on documents for compliance or litigation purposes. |
Legal hold features for compliance and litigation preparedness are listed in industry and regulatory feature sets. | |
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Data Loss Prevention (DLP) Integration Integrate with DLP solutions to prevent sensitive data exfiltration. |
Data Loss Prevention (DLP) integrations and support are available per OpenText integration partners. |
Search and Retrieval
(12 Yes /12 Known /13 Possible features)
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Full-Text Search Ability to search for keywords throughout document content. |
Full-text search capability is a core feature, including searching across all document content. | |
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Advanced Search Filters Filter results by attributes such as date range, type, fund, tags, or uploader. |
Supports advanced search filters such as date, type, tags, and custom fields. | |
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Search Speed Typical time to return results for a simple search. |
No information available | |
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Saved Search Queries Ability to save commonly used search configurations. |
Frequently used search queries can be saved and recalled for efficiency. | |
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Search Result Export Export search results to Excel, PDF, or other formats. |
Search results can be exported to Excel and other formats for analysis. | |
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Faceted Search Support for search refinement using hierarchical facets (i.e., fund, year, document type). |
Faceted search and hierarchical refinement supported for complex queries. | |
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Multi-Language Search Support for search queries in multiple languages. |
Product documentation lists support for multi-language search interfaces. | |
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Recent Searches Access a personalized history of recent search queries. |
Recent searches/history feature is available for users. | |
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Search Result Ranking Prioritize and order search results by relevance. |
Search results can be ranked by relevance with customizable weighting. | |
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Wildcard and Fuzzy Search Advanced search capabilities with partial matches or misspellings. |
Supports wildcard and fuzzy search queries for partial or misspelled matches. | |
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Batch Retrieval Retrieve and download multiple documents with a single action. |
Batch retrieval/download of multiple documents supported. | |
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Quick Preview Preview contents of documents directly in the search results window. |
Quick document preview is supported directly from the search window. | |
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Search Audit Trail Log and monitor search activities for compliance. |
Monitoring and audit trail of search activities is available for compliance. |
Workflow Automation and Collaboration
(12 Yes /12 Known /13 Possible features)
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Document Approval Workflows Support for custom approval flows, including multiple reviewers and sequential or parallel approval. |
Document approval workflows, including serial and parallel reviews, are natively supported. | |
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Task Assignment Assign review or follow-up tasks related to specific documents. |
Task assignment and workflow task management features are part of workflow automation. | |
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Workflow Templates Reusable workflow structures for recurring fund processes. |
Workflow templates and reusable process structures can be configured. | |
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Automated Reminders and Notifications Trigger email or system notifications based on workflow events (e.g., pending approvals, expiries). |
Automated reminders, email notifications, and escalation triggers available. | |
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Commenting and Threaded Discussions Support threaded communication on documents for context and audit trail. |
Commenting and threaded discussions on documents are included for collaboration. | |
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Document Checkout/Check-in Prevent conflicting edits by requiring check-out for editing and enforced check-in. |
Document check-in/check-out functionality prevents conflicting edits. | |
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e-Signature Integration Integration with electronic signature platforms for contract finalization. |
e-Signature integration (e.g., DocuSign, Adobe Sign) is supported via APIs and pre-built connectors. | |
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Collaboration Limits Maximum number of simultaneous collaborators per document. |
No information available | |
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Automated Filing Automatic categorization or routing of documents based on metadata. |
Automated filing/categorization based on document metadata is supported. | |
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Escalation Rules Automated escalation paths for overdue approvals or reviews. |
Escalation rules can be configured for overdue tasks in workflow automation. | |
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Workflow Status Dashboards Visual dashboards for workflow status, bottlenecks, and pending tasks. |
Visual dashboard for workflow and task status is a core UI feature. | |
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Integration with Communication Tools API or direct integration with email, Slack, Teams, or similar platforms. |
Direct integration available with email/Outlook, MS Teams, Slack, etc. | |
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Workflow Audit Logs Detailed logs of workflow actions and status changes for compliance. |
Workflow audit logs for workflow-level compliance reporting. |
Integration and Interoperability
(10 Yes /10 Known /12 Possible features)
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API Access Provision of RESTful or SOAP APIs to enable integration with external systems. |
Rich API access (REST/SOAP) for programmatic integration with external systems. | |
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Data Import/Export Support for importing and exporting data using CSV, XML, or other common formats. |
Data import/export in standard file formats including CSV and XML. | |
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Integration with Core Fund Systems Direct connectivity with accounting, portfolio management, and trade order management platforms. |
Connectors and integration support with core financial and fund systems is a key feature. | |
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ERP Integration Capabilities to link with enterprise resource planning software. |
ERP integration options are available for leading ERPs (SAP, Oracle, etc.). | |
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Single Sign-On (SSO) Providers Supported Number of SSO providers that can be integrated. |
No information available | |
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Email System Integration Pull documents directly from corporate email for filing. |
Product supports direct ingestion from and filing of email/document attachments. | |
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Custom Script Support Support for deploying custom automation scripts. |
OpenText allows deployment and execution of custom scripts for workflow and automation. | |
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Mobile App Integration APIs or connectors for use within mobile platforms. |
Mobile app integration and SDKs are supported for iOS and Android. | |
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Webhook Support Ability to trigger events in other systems via webhooks. |
Webhook integration enables triggering actions in downstream or external systems. | |
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Integration Marketplace Access to a marketplace of pre-built integrations (e.g., DocuSign, Salesforce). |
Integration marketplace or gallery provides pre-built integrations with popular platforms, including Salesforce, DocuSign. | |
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SSO Protocols Supported Types of SSO protocols supported (e.g., OAuth, SAML, OpenID). |
No information available | |
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Third-party Audit Trail Integration Push audit data to third party GRC (Governance, Risk, and Compliance) platforms. |
Integration to third-party audit and GRC tools is possible via API and integrations. |
Compliance and Regulatory Features
(12 Yes /12 Known /12 Possible features)
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Regulation-Specific Retention Rules Configurable retention settings for compliance with SEC, MiFID, AIFMD, etc. |
Retention rules can be configured for specific regulations (e.g., SEC, MiFID) according to compliance module. | |
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WORM (Write Once, Read Many) Support Technological support for immutable storage required for compliance. |
WORM (Write Once, Read Many) storage is supported for compliance-driven record keeping. | |
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Audit Trail Generation Automatic and comprehensive audit trail for user/document actions. |
Automatic and comprehensive audit trails on all user and document actions. | |
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Access Certification Workflows Process for periodic recertification and validation of access rights. |
Periodic access recertification workflows are supported for access compliance. | |
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Legal Hold Management Support placing and removing legal holds for litigation readiness. |
Legal hold management tools provided for placing/removing holds as required for litigation. | |
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GDPR and Privacy Support Controls and settings to satisfy GDPR and other privacy laws. |
GDPR/Privacy features include controls and data subject rights management. | |
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eDiscovery Tools Built-in support for document collection and export for audits or investigations. |
eDiscovery tools built in for document collection, search, and export for audit. | |
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Compliance Policy Enforcement Capabilities to enforce internal and regulatory document policies. |
Compliance policy enforcement of internal/external regulatory rules is configurable. | |
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Automated Compliance Reporting Automatic generation of compliance status and incident reports. |
Automated reporting for compliance status and incidents available in reporting modules. | |
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Customizable Audit Fields Track and include client-specific fields in audit logs. |
Custom audit fields and logs support for tracking client-specific information. | |
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Regulatory Archive Integration Ability to connect with regulatory-compliant offsite or cloud archive providers. |
Integration with third-party regulatory archives/cloud WORM support available. | |
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Tamper Evident Logs Logging system that makes record tampering easily detectable. |
Tamper evident logging is available to detect and prevent audit log modification. |
Performance and Scalability
(4 Yes /4 Known /10 Possible features)
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Concurrent User Capacity Maximum supported number of simultaneous users without performance degradation. |
No information available | |
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Supported File Count Number of documents the system can manage efficiently. |
No information available | |
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Maximum Upload Speed Speed limit of document upload per session. |
No information available | |
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Uptime SLA Guaranteed system uptime per contractual agreement. |
No information available | |
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Response Time Average platform response time for user actions. |
No information available | |
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Redundancy and Failover Automatic failover and redundancy mechanisms for continuous availability. |
Redundancy and auto-failover for high availability are enterprise features. | |
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Load Balancing Built-in load balancing to distribute user activity evenly. |
Application server and storage load balancing is included for performance scaling. | |
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Scalable Storage Backend Ability to expand storage seamlessly as document volume grows. |
Storage backend can be seamlessly expanded in line with organizational growth. | |
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Multi-Region Deployment Deploy system instances across multiple regions for performance and disaster recovery. |
Multi-region deployments are possible for global financial clients. | |
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Disaster Recovery Time Objective Expected time to recover from a major system disruption. |
No information available |
User Experience and Interface
(11 Yes /11 Known /11 Possible features)
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Intuitive Dashboard User-friendly interface with a central dashboard for navigation and alerts. |
Dashboard is user-centered and customizable for document and workflow navigation. | |
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Customizable Views Users can customize views and sort orders to fit individual preferences. |
View customization (per user, by folder, by preference) is supported. | |
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Accessibility Compliance Support for ADA/WCAG accessibility standards. |
Standards-based accessibility features (such as ADA/WCAG) are built in. | |
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Responsive Design Interface adapts for use on mobile, tablet, and desktop. |
Responsive design enables use on desktop, tablet, and mobile devices. | |
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Multi-Language UI User interface can be displayed in multiple languages. |
Multi-language UI is available for global teams. | |
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In-app Help and Tutorials Onboarding help, guides, and contextual tutorials built-in. |
In-app onboarding help, tutorials, and tooltips are present per OpenText UX documentation. | |
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Theme/Brand Customization White-labeling or branding capabilities. |
Themes and white-label options can be configured for brand alignment. | |
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Keyboard Shortcuts Support for keyboard shortcuts to speed up navigation. |
Keyboard shortcut support provided for power users. | |
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Pinned / Favorite Documents Ability to pin or favorite documents for quick access. |
Documents can be pinned or favorited for quick access. | |
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Recent Activity Feed List/display of recent user and document activity. |
Feed of recent activities and document updates is part of the dashboard. | |
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Notification Center Central repository for all user alerts and notifications. |
Notification center aggregates user alerts and system notifications. |
Reporting and Analytics
(10 Yes /10 Known /10 Possible features)
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Activity Reports Usage reports on uploads, downloads, shares, and other activities. |
Activity reporting is available for uploads, downloads, and sharing events. | |
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Document Lifecycle Reports Reporting on document creation, changes, and deletion history. |
Lifecycle reports on documents (creation, changes, deletion) are available. | |
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Compliance Reports Pre-built or configurable reports supporting compliance audits. |
Configurable and standard compliance audit reports are available. | |
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System Health Dashboards Visualization of system uptime, usage, and performance metrics. |
System health and uptime dashboards are provided for admins. | |
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Custom Report Builder Ability for users to build and schedule custom reports. |
Custom report builder for analytical and operational reporting is supported. | |
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Exportable Analytics Data Export analytics and reporting data in various formats for additional analysis. |
Analytic data can be exported for further analysis in external tools. | |
|
Report Scheduling Automated generation and delivery of periodic reports (daily, weekly, monthly). |
Reports can be automatically scheduled and delivered periodically. | |
|
User Adoption Metrics Measure adoption and usage across teams or departments. |
User adoption and engagement metrics reporting is available. | |
|
Exception Reports Highlight documents or actions that fall outside of expected controls or workflows. |
Exception reporting highlights documents/actions outside normal workflows. | |
|
API Access to Reports Developer access to raw report data via API. |
APIs are available for programmatic report data access. |
Backup, Recovery, and Business Continuity
(7 Yes /7 Known /10 Possible features)
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Automated Backups Regular, scheduled backups of all document and metadata. |
Automated backups are scheduled and managed per enterprise backup policy. | |
|
Backup Frequency Interval at which backups are performed. |
No information available | |
|
Point-in-Time Recovery Recovery to a specific point in time in the event of data loss. |
Point-in-time recovery features are available for restoring to specific backup snapshots. | |
|
Offsite Backup Storage Copies of backups stored in geographically separate locations. |
Backups are stored offsite/geographically remote for disaster recovery. | |
|
Recovery Time Objective (RTO) Estimated time required to restore service after an incident. |
No information available | |
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Recovery Point Objective (RPO) Maximum tolerable period in which data might be lost. |
No information available | |
|
Backup Encryption Backed up data is encrypted at rest. |
Backup data is encrypted at rest, including offsite copies. | |
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Disaster Recovery Testing Regular, scheduled disaster recovery drills/tests. |
Disaster recovery testing and failover drills are recommended and supported. | |
|
Continuous Data Protection Real-time or near real-time backup for critical documents. |
Continuous or near real-time backup protected for critical documentation. | |
|
Backup Verification Automated verification to ensure backup integrity and completeness. |
Automated verification of backup integrity is included. |
Mobile and Remote Access
(9 Yes /9 Known /10 Possible features)
|
Native Mobile Apps Availability of dedicated iOS and Android applications. |
Dedicated mobile apps for iOS and Android are available. | |
|
Mobile Browser Optimization Web interface optimized for mobile browser use. |
Web interface and applications are mobile browser optimized. | |
|
Offline Document Access Ability to view key documents without an active internet connection. |
Offline access to select documents is possible for authorized mobile users. | |
|
Remote Wipe Administrators can remotely delete sensitive data from lost or compromised devices. |
Remote wipe can be triggered via device management integrations. | |
|
Push Notifications Mobile device alerts for important workflow events. |
Push notifications for workflow tasks and changes are supported in mobile clients. | |
|
Mobile Document Upload Direct document upload from phone camera or file system. |
Documents can be uploaded directly from mobile device camera or storage. | |
|
Mobile Biometric Login Use of device biometrics (fingerprint, FaceID) for authentication. |
Mobile biometric login (FaceID, TouchID) supported on iOS/Android. | |
|
Device Enrollment Limits Maximum number of devices that can be registered per user. |
No information available | |
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Mobile Metadata Entry Ability to add tags/metadata to documents during mobile upload. |
Ability to enter tags/metadata on mobile document uploads is supported. | |
|
Mobile Notifications Customization User management of which events trigger mobile alerts. |
Users can customize which events trigger mobile notifications. |
Document Management Systems for Operations and Finance
Secure repositories for legal agreements, investment documents, compliance records, and firm governance materials.
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Security and Compliance
(9 Yes /9 Known /10 Possible features)
|
Data Encryption Files are encrypted at rest and during transmission. |
OpenText documentation and marketing material explicitly state support for encryption at rest and in transit for regulatory compliance. | |
|
Granular Access Controls Define user-level or group-level permissions for viewing, editing, or sharing documents. |
Granular access controls and permissions are a core feature cited in OpenText’s security model and policy configuration for financial compliance. | |
|
Role-Based Access Access permissions are managed based on organizational roles. |
Role-based access is frequently mentioned in Content Suite datasheets for allocating document access by organizational role. | |
|
Audit Trails Tracks every access and modification to documents for compliance and review. |
Audit trails are a highlighted compliance feature (see OpenText’s features for regulatory audit support). | |
|
Compliance Standards Support for frameworks like SOC 2, GDPR, HIPAA, or industry-specific rules. |
OpenText supports SOC 2, GDPR, HIPAA, and other industry frameworks, as noted in OpenText compliance materials. | |
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Multi-factor Authentication Requires multiple authentication methods for greater security. |
Multi-factor authentication is cited in OpenText security best practices and available configurations. | |
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Document Retention Policies Configurable rules for automatic document archival or deletion. |
Document retention and destruction policies are configurable, cited as key for compliance and lifecycle management. | |
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Legal Hold Support Ability to prevent deletion of documents under legal scrutiny. |
Legal hold to prevent deletion for litigation is supported as per platform documentation. | |
|
Redaction Tools Capability to redact sensitive sections within documents. |
Redaction tools are present; the solution includes redaction for compliance and privacy. | |
|
IP Whitelisting/Blacklisting Restrict or allow access by IP address. |
No information available |
Document Storage and Organization
(9 Yes /9 Known /11 Possible features)
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Folder Hierarchies Supports nested folders for organizing documents by deal, fund, or entity. |
Folder hierarchies and document organization are fundamental features. | |
|
Tagging and Metadata Custom tags and metadata fields for easy search and classification. |
Custom tags and metadata fields are widely supported (tagging, metadata-driven search). | |
|
Advanced Search Full-text search, filter by metadata, and optical character recognition (OCR) for scanned documents. |
Advanced search including full-text and metadata filter, with OCR, is available. | |
|
Bulk Upload/Download Upload or download multiple files or folders at once. |
Bulk upload/download of files is offered through web and desktop clients. | |
|
Version Control Retains document history and supports rollback to previous versions. |
Version control, including rollback and version history, is a core offering. | |
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Check-In/Check-Out Avoid conflicting edits with document locking for changes. |
Check-in/check-out (document locking) to avoid conflicting edits is included. | |
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Automated Folder Creation Automatically generate folder structures based on workflows or templates. |
Automated folder creation via workflow templates is mentioned in product resources. | |
|
Document Previews Preview contents of common file types within the platform. |
Document previews are available for common file types (PDF, DOCX, etc.). | |
|
File Size Limit Maximum file size supported per upload. |
No information available | |
|
Total Storage Capacity Total storage available for the organization. |
No information available | |
|
Document Templates Store and apply document templates for repetitive tasks. |
Document templates for repeatable workflows are supported. |
Collaboration and Workflow
(10 Yes /10 Known /10 Possible features)
|
In-Document Commenting Real-time comments and discussions within documents. |
In-document commenting is supported for collaboration. | |
|
Task Assignment Assign review or approval tasks to individuals or teams. |
Task assignment and workflow review are part of workflow automation suites. | |
|
Workflow Automation Automate document routing, approvals, and notifications. |
Advanced workflow automation is a headline feature (document lifecycle, approvals, routing). | |
|
E-Signature Integration Collect legally binding electronic signatures on agreements. |
E-signature integrations are possible with external e-sign vendors (DocuSign, Adobe). | |
|
Approval Chains Set up sequential or parallel approval requirements on key documents. |
Approval chains are configurable in the platform workflows. | |
|
External Sharing Securely share documents with portfolio companies, investors, or legal counsel. |
External secure document sharing options exist (links, secure portals). | |
|
Activity Notifications Email or system notifications for document actions and status changes. |
Activity notifications are available, including email and in-app alerts. | |
|
Watermarking Automatically watermark downloaded or shared files. |
Automated watermarking is available for sensitive/downloaded documents. | |
|
Comment History Retain an audit trail of document comments and discussions. |
Comment history/audit logs are preserved for review. | |
|
Co-authoring Multiple users can edit documents simultaneously. |
Co-authoring supported for Office files, depending on deployment and integration. |
Integration Capabilities
(9 Yes /9 Known /10 Possible features)
|
APIs Robust API access for custom integrations and automation. |
OpenText provides and documents robust API support for integration. | |
|
CRM Integration Connects with commonly-used CRM systems for document syncing. |
CRM integration supported for banking/loan origination and external CRM platforms. | |
|
Accounting Software Integration Sync relevant documents with financial and accounting tools. |
Accounting software integration is possible via APIs and connectors. | |
|
Portfolio Management Systems Integration Seamlessly attach or link documents to relevant entities in portfolio management software. |
No information available | |
|
Single Sign-On (SSO) Supports SAML, OAuth, or other single sign-on protocols. |
Single sign-on support including SAML and OAuth is available. | |
|
Cloud Storage Integration Integrates with cloud storage providers (e.g., Box, Dropbox, Google Drive). |
Cloud storage integration with platforms such as Box, OneDrive, Google Drive, etc. | |
|
Email Plugins/Add-Ons Save correspondence or attachments directly from email. |
Email add-ins are available (e.g., direct save from Outlook). | |
|
Calendar Integration Link document-related milestones or signings to calendars. |
Calendar integration available for document and workflow deadlines. | |
|
Custom Webhooks Trigger external workflows based on document events. |
Custom webhooks supported for workflow and integration events. | |
|
Bulk Data Import/Export Easily migrate documents to and from other platforms. |
OpenText provides mechanisms for bulk data import and export. |
Audit and Reporting
(8 Yes /8 Known /10 Possible features)
|
Comprehensive Audit Logs Tracks all document activities and user actions for investigation. |
Comprehensive audit logs available, designed for banking compliance. | |
|
Customizable Reports Generate reports on access, version history, and compliance adherence. |
Customizable reports and dashboards are available. | |
|
Anomaly Detection Alerts about suspicious access patterns or downloads. |
Built-in anomaly detection via audit logs and security analytics (optional module or integration). | |
|
Exportable Audit Data Export logs and activity histories for review/audit. |
Audit/export data features are documented and available. | |
|
User Access Reports Report showing who has accessed which documents. |
User access reporting is supported for compliance review. | |
|
Retention Policy Reports Monitor compliance with document retention and deletion policies. |
Retention policy reporting to monitor compliance is available. | |
|
Time to Access Measurement of how long it takes authorized users to access a document. |
No information available | |
|
Number of Audit Events Logged Tracks the number of auditable events per time period. |
No information available | |
|
Automated Compliance Summaries Generate periodic summaries for regulatory compliance. |
Automated compliance reports and summaries are built into the system for regulatory audits. | |
|
Role Change Logs Track changes to user roles and permission assignments. |
Role change logs are available in the system access and audit logging. |
User Experience and Accessibility
(8 Yes /8 Known /10 Possible features)
|
Intuitive User Interface Modern, clean, and easily navigable UI. |
Product is known for a modern, well-organized and customizable UI. | |
|
Multilingual Support User interface available in multiple languages. |
No information available | |
|
Customizable Dashboards Personalized homepage and widgets for quick access. |
User and admin dashboards are customizable. | |
|
Mobile App Availability Dedicated mobile apps for iOS and Android. |
Mobile apps for iOS and Android are available (OpenText Core app), but check for full Content Suite feature parity. | |
|
Mobile Web Interface Fully functional mobile-optimized web experience. |
Mobile web interface is supported. | |
|
Accessibility Compliance Meets WCAG or other accessibility standards (screen readers etc.). |
Accessibility compliance is referenced (WCAG 2.1 support claimed in documentation). | |
|
User Onboarding Tools Tutorials, guides, and tooltips for new users. |
Guided onboarding and contextual tooltips available for new users. | |
|
Bulk User Invitations Invite and set permissions for multiple users at once. |
Bulk user invitations and permission set-up is available for enterprise environments. | |
|
Theme Customization Adjust colors, logos, and branding for firm identity. |
Supports corporate branding, including themes and logos. | |
|
Keyboard Shortcuts Keyboard-friendly navigation and commands for power users. |
No information available |
Document Lifecycle and Governance
(10 Yes /10 Known /10 Possible features)
|
Document Checkpoints Define key milestones in the workflow (e.g., draft, negotiation, signed, archived). |
Document milestones are supported through the workflow/status tracking facilities. | |
|
Expiration/Renewal Alerts Automatic notifications for document expiry or renewal dates. |
Expiration and renewal alerts are a feature in lifecycle management. | |
|
Automated Review Scheduling Periodic review reminders for compliance or contract updates. |
Automated review scheduling for compliance is available through workflow tools. | |
|
Lifecycle Status Tracking Status indicators for current state of each document. |
Lifecycle status tracking is available (draft, active, archived, etc.). | |
|
Retention Schedules Preset retention timelines based on document type or jurisdiction. |
Retention schedules can be configured by document type. | |
|
Automatic Archival Moves documents to archive based on trigger (time, approval, etc.). |
Automatic archival is configurable by workflow trigger. | |
|
Ownership Assignment Assign document owners or stewards responsible for maintenance. |
Ownership assignment is available as part of metadata and workflow. | |
|
Delegated Access for Transition Temporarily allow others to manage documents during onboarding/offboarding. |
Delegated access can be configured for transition and onboarding/offboarding scenarios. | |
|
Bulk Lifecycle Actions Apply workflow status changes to multiple documents at once. |
Bulk lifecycle actions (bulk changes in document status) are supported. | |
|
Linked Documents Associate documents that are related (e.g., amendments to original contracts). |
Supports linking related documents or contract amendments. |
Performance and Reliability
(5 Yes /5 Known /10 Possible features)
|
Uptime Guarantee Guaranteed percentage of availability uptime. |
No information available | |
|
Disaster Recovery Automated data backup and quick disaster recovery procedures. |
Disaster recovery and automated backup are described as part of OpenText’s enterprise readiness. | |
|
Document Upload Speed Average speed to upload documents of typical size. |
No information available | |
|
Document Download Speed Average speed to download documents of typical size. |
No information available | |
|
Concurrent Users Supported Maximum number of users that can access the system simultaneously. |
No information available | |
|
Data Replication Live replication of files across multiple regions or data centers. |
Data replication and high availability are supported in OpenText Cloud enterprise deployments. | |
|
Scheduled Maintenance Notifications Informs users in advance about downtime or maintenance. |
Scheduled maintenance notifications are a standard enterprise feature. | |
|
Automatic Load Balancing Balances requests to maintain quick response times under load. |
Automatic load balancing is present in distributed/cloud configurations. | |
|
Service Status Page Displays real-time system status and incidents. |
Service status and incidents can be monitored via OpenText’s cloud status portal. | |
|
API Rate Limits Maximum number of API requests allowed per minute or hour. |
No information available |
Cost and Licensing
(8 Yes /8 Known /10 Possible features)
|
Transparent Pricing Clear, predictable pricing structure with no hidden fees. |
Transparent pricing for enterprise customers (though pricing detail may require engagement with sales). | |
|
Per-User Pricing Option Licenses based on user count. |
No information available | |
|
Unlimited Storage Option Availability of plans with no storage cap. |
Unlimited storage plan options are available for certain deployments (noted in sales material). | |
|
Tiered Feature Plans Different feature sets available at different price points. |
Tiered pricing and feature sets are supported. | |
|
Nonprofit/Education Discounts Available discounts for qualifying organizations. |
Nonprofit and education discounts available (on request through OpenText). | |
|
Annual vs. Monthly Billing Offers both billing frequencies. |
Monthly and annual billing options presented to enterprise customers. | |
|
Trial Availability Free or low-cost trials for evaluation. |
Free trials or pilots are available on request (OpenText trials). | |
|
Self-Hosting Option Option to run the system on-premises for increased control. |
Self-hosted (on-premises) deployments are available for maximum control. | |
|
Data Migration Support Assistance with moving documents from previous systems. |
Data migration support is available as a professional service for new customers. | |
|
Price Per GB/Additional Storage Pricing Additional cost per GB or TB of storage above plan limit. |
No information available |
Customer Support and Vendor Stability
(10 Yes /10 Known /10 Possible features)
|
24/7 Support Availability Round-the-clock help via chat, phone, or email. |
24/7 support coverage available for enterprise support agreements. | |
|
Dedicated Account Manager Assigned point-of-contact for support and escalation. |
Dedicated account managers assigned to major accounts. | |
|
Service Level Agreement (SLA) Contractual guarantees of uptime and support response. |
Service Level Agreements (SLA) are provided in enterprise contracts. | |
|
Knowledge Base/Resources Extensive self-service documentation and tutorials. |
Extensive documentation, help portals, and tutorials are provided. | |
|
User Community Forums Access to community-driven support and best practices. |
OpenText provides user forums and online communities for peer engagement. | |
|
Vendor Financial Stability Evidence of vendor’s long-term viability. |
Public company with documented evidence of vendor financial stability. | |
|
Customer References References from similar firms or industries. |
Industry customer references available on the OpenText website. | |
|
Onboarding Support Assistance with initial setup and deployment. |
Onboarding support is offered for initial deployment. | |
|
Product Roadmap Transparency Information on upcoming features and releases. |
OpenText publishes its product roadmap and maintains a transparent release schedule for customers. | |
|
Industry Certifications Third-party certifications on security, availability, or compliance. |
Holds various industry certifications (ISO, SOC 2, etc.) for security and compliance. |
Customization and Extensibility
(10 Yes /10 Known /10 Possible features)
|
Custom Metadata Fields Add fields or attributes specific to your firm's requirements. |
Custom metadata fields are supported for specialized document types. | |
|
Custom Workflows Configure workflows to match internal approval or review processes. |
Custom workflows can be designed to match internal processes, especially compliance-heavy ones. | |
|
Branding Customization Firm-specific logos, domains, and color schemes. |
Support for branding and customization based on organization. | |
|
Configurable User Roles Define new user roles with tailored permissions. |
Configurable user roles available to tailor permission sets. | |
|
Plugins and Extensions Support for third-party and custom-built plugins. |
Support for plugins and extensions is listed in developer materials. | |
|
Custom Notification Rules Trigger alerts based on specific document events. |
Custom notification rules are configurable within workflow design. | |
|
Scripting/Automation Support Built-in support for scripts or triggers for automation. |
Automation and scripting supported natively and/or via API (workflow designer, integrations). | |
|
Document Layout Configurations Customizable document or report presentation for different document types. |
Document layout configurations are covered under flexible document/report templating features. | |
|
Template Builder Create and manage document templates inside the platform. |
Template builders are offered for both documents and workflow templates. | |
|
Language Packs/Localization Ability to support new languages or regional settings on demand. |
Localization and regional support is an enterprise feature (languages available on request). |
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