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Fenergo CLM from Fenergo
Comprehensive client lifecycle management platform with KYC/AML compliance, digital onboarding, perpetual KYC, regulatory rules engine, and compliance by design. Includes entity data management, document management, and workflow automation with configurable risk scoring.
Product analysis by function
Know Your Customer (KYC) for Compliance
Platforms for verifying customer identities, assessing risk, and meeting regulatory requirements for customer onboarding.
More Know Your Customer (KYC)
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Identity Verification
(7 Yes /7 Known /10 Possible features)
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Document Verification Verifies government-issued identity documents such as passports, driver's licenses, or identity cards. |
Fenergo CLM offers document management and verification as part of its onboarding/KYC modules, which implies government ID verification capabilities. | |
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Biometric Authentication Uses facial recognition, fingerprints, or other biometrics for identity validation. |
Fenergo documentation and product brochures mention biometric authentication as a supported option for digital onboarding. | |
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Liveness Detection Validates that a real person is present during the verification process to prevent spoofing. |
No information available | |
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Data Cross-Checking Automatically cross-checks customer data against third-party databases or watchlists. |
Fenergo highlights automated screening and monitoring, which presumes third-party database and watchlist cross-checking. | |
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Optical Character Recognition (OCR) Extracts and auto-fills information from documents using OCR technology. |
Product material lists OCR/document auto-capture as part of onboarding and verification workflows. | |
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Verification Speed Average time taken to verify identity documents and update status. |
No information available | |
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Multi-Language Support Supports document types and interfaces in multiple languages. |
Described as supporting multiple jurisdictions, regions, and languages. | |
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Video Verification Enables recorded or live video sessions for compliance with regulatory requirements. |
Fenergo promotes live/remote video onboarding to satisfy eIDAS compliance in applicable regions. | |
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Name Matching Accuracy Rate at which the system accurately matches submitted names against government data. |
No information available | |
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Geolocation Check Confirms the customer's location during onboarding. |
Fenergo offers geolocation data capture and risk checks as part of onboarding. |
Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD)
(8 Yes /8 Known /10 Possible features)
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Automated Risk Scoring System assigns risk scores based on customer profiles and behaviors. |
Automated CDD/EDD risk scoring mentioned in compliance engine details. | |
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PEP Screening Checks for Politically Exposed Persons among customers. |
Explicit PEP screening feature cited in solution overviews and regulatory compliance modules. | |
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Sanctions and Watchlist Screening Verifies customers against domestic and international sanctions lists. |
Sanctions and watchlist screening appear throughout Fenergo's compliance proposition. | |
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Adverse Media Checks Automated scanning for negative news regarding the customer or entity. |
Automated adverse media screening capability is prominent in compliance and CDD literature. | |
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Custom Risk Rules Bank can configure custom criteria for risk assessment. |
Custom, configurable risk rules are a core part of Fenergo's policy engine. | |
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Transaction Monitoring Integration Integrates customer risk scores with transaction monitoring systems for continuous compliance. |
Transaction monitoring system integrations are referenced as standard in continuous compliance solutions. | |
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Ongoing Due Diligence Frequency Frequency with which ongoing due diligence checks are automatically performed. |
No information available | |
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Risk Scoring Algorithm Transparency Provides auditability and explainability for risk score decisions. |
Solution overviews mention explainable AI and transparency in risk scoring algorithms. | |
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Alert Generation Rate The average number of risk or compliance alerts generated per month. |
No information available | |
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Remediation Workflow Enables escalation and case management for high-risk findings. |
Workflow and case management system included for managing escalations and remediation. |
Data Security & Privacy
(8 Yes /8 Known /10 Possible features)
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Data Encryption at Rest Customer data is encrypted when stored in databases. |
Fenergo Cloud and on-premise solutions use industry-standard encryption at rest. | |
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Data Encryption in Transit All communications and data transfers are encrypted. |
All communications are encrypted as a requirement for regulatory compliance in the financial sector. | |
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Role-Based Access Control Granular control of access levels for different users and roles. |
Role-based access for user and admin management is standard in Fenergo documentation. | |
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Audit Trails Comprehensive logging of all user activities for compliance monitoring. |
Product includes full audit trail capabilities for compliance monitoring. | |
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Data Retention Policy Management Configurable policies for how long KYC data is retained. |
Data retention and deletion policies are configurable to align with regulations. | |
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GDPR Compliance Product is compliant with European Union General Data Protection Regulation. |
Fenergo advertises GDPR compliance as a key feature for EU institutions. | |
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Data Anonymization Ability to anonymize personal data for analysis or testing. |
No information available | |
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Consent Management Mechanisms for capturing and tracking customer consent for data usage. |
Consent management is referenced in privacy policy management features. | |
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Incident Response Time Average time to respond to data breach or privacy incident. |
No information available | |
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Third-Party Audit Certifications Availability of SOC 2, ISO 27001, or similar security certifications. |
Fenergo's website references SOC 2 and ISO 27001 certifications for its cloud and SaaS products. |
Regulatory Compliance & Reporting
(9 Yes /9 Known /10 Possible features)
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Automated Regulatory Reporting Generates and submits compliance reports automatically. |
Automated generation of regulatory reports is described in product compliance documentation. | |
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Country-Specific Compliance Modules Supports legal requirements unique to different jurisdictions. |
Modular, country-specific compliance support built into the platform (per Fenergo product site). | |
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Audit Logs Stores detailed, tamper-evident records of actions for regulatory audits. |
Platform includes robust audit logging and regulatory change management. | |
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Change Management Logging Tracks all system configuration and policy changes. |
Described as supporting configuration change logs and system activity histories. | |
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Regulatory Update Alerts Notifies users of regulatory or legal changes affecting compliance processes. |
Regulatory update tracking and alerting is mentioned for compliance teams. | |
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SAR/CTR Filing Automation Supports Suspicious Activity Report (SAR) and Currency Transaction Report (CTR) generation and filing. |
Fenergo supports automated SAR filing with system-to-regulator integration. | |
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Regulatory Filing Accuracy Accuracy rate of generated compliance reports. |
No information available | |
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Exception Management Tools for handling and resolving compliance exceptions. |
Exception and escalation tools are discussed in remediation workflow materials. | |
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Compliance Dashboard Central dashboard displaying current regulatory status and key compliance metrics. |
Centralized compliance dashboard is a flagship feature. | |
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E-signature Support Allows digital signing of regulatory documents. |
E-signatures supported for document management and onboarding processes. |
User Experience & Onboarding
(6 Yes /6 Known /10 Possible features)
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Mobile Onboarding Customers can complete onboarding entirely from mobile devices. |
Digital/mobile onboarding and multi-device support are covered in product documentation. | |
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Self-Service Portal Customers can update information or complete KYC tasks without direct assistance. |
Self-service client portals are available for information updates and document uploads. | |
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Guided User Flows Step-by-step guidance for users to complete KYC requirements. |
The platform supports fully guided, step-by-step user flows. | |
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Status Tracking Customers and bank staff can track the status of KYC verification in real time. |
Status and progress tracking are visible to both clients and staff in Fenergo’s onboarding modules. | |
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Multilingual Interface User interface available in multiple languages for diverse populations. |
User interface available in many languages, per global clientele references. | |
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Accessibility Compliance Interfaces conform to accessibility standards such as WCAG. |
No information available | |
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Onboarding Completion Rate Percentage of users who successfully complete onboarding. |
No information available | |
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Onboarding Time Average time for a customer to complete the KYC onboarding process. |
No information available | |
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Real-Time Support Chat Live assistance during onboarding to resolve customer queries. |
No information available | |
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Custom Branding Ability to brand the onboarding interface with the bank’s logo and colors. |
Customizable branding for onboarding portals is highlighted in solution customization. |
Integration & Interoperability
(9 Yes /9 Known /10 Possible features)
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API Availability Provides documented APIs for programmatic integration. |
Comprehensive, documented API support is featured for partner and in-house integrations. | |
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Core Banking System Integration Seamless connection to the bank's core systems. |
Integration with core banking platforms is a key selling point and detailed in brochure. | |
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Third-Party Data Source Integration Connects to external data sources for validation checks. |
Fenergo integrates with multiple third-party data and validation sources for due diligence. | |
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Identity Provider Integration Supports common SSO and identity providers for staff user authentication. |
Single sign-on (SSO) and identity provider support mentioned in technical docs. | |
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Webhook Support Triggers real-time notifications to other platforms via webhooks. |
Real-time notification and webhook triggering are listed for partner integrations. | |
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Batch Upload/Processing Supports bulk uploads and processing for large volumes of KYC requests. |
Bulk/batch file uploads for large customer onboarding are supported. | |
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Custom Workflows Supports creation of organization-specific onboarding and KYC workflows. |
Workflow engine supports custom creation/adaptation of onboarding journeys. | |
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Data Export Options Multiple export formats (CSV, XML, JSON) for KYC data. |
Multiple data export options, including JSON, XML, and CSV, featured in integration guides. | |
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Sandbox Environment Provides a non-production environment for integration testing. |
Sandbox/non-production environments are available for client testing and integration. | |
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Integration SLA Service level agreement for integration uptime and support. |
No information available |
Fraud Detection & Prevention
(1 Yes /1 Known /10 Possible features)
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Synthetic Identity Detection Detects attempts to create accounts with fabricated identities. |
No information available | |
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Device Fingerprinting Identifies devices used by customers to detect and prevent fraud. |
No information available | |
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IP Reputation Analysis Assesses whether a customer's IP address is associated with suspicious activity. |
No information available | |
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Behavioral Analytics Uses AI/machine learning to identify abnormal user behaviors. |
No information available | |
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Fraud Detection Rate Proportion of fraudulent accounts or attempts detected by the system. |
No information available | |
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Fraud Response Time Average time to respond to a suspected case of fraud. |
No information available | |
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Blacklist/Whitelist Management Maintains lists of suspected or trusted customers for screening. |
No information available | |
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Velocity Checks Identifies rapid, repeated attempts to onboard or bypass controls. |
No information available | |
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Rule and Threshold Management Allows the bank to set and adjust fraud detection parameters. |
Fenergo supports rule-based configurability for risk and fraud controls. | |
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Case Management Integration Integrates with case management for escalated investigations. |
No information available |
Monitoring & Ongoing KYC
(9 Yes /9 Known /10 Possible features)
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Periodic KYC Refresh Automated reminders and workflows for routine re-verification. |
Ongoing and perpetual KYC (pKYC) is marketed as a Fenergo value, including scheduled refresh. | |
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Event-Based KYC Triggering Automatically triggers reviews based on significant customer actions. |
Event-based KYC and triggers on significant actions are included in perpetual KYC references. | |
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Continuous Transaction Monitoring Links KYC data to transaction analysis for real-time alerts. |
Continuous transaction monitoring is highlighted as standard in regulatory continuous compliance. | |
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Change Detection Detects and flags changes to customer information. |
Automated change detection for customer data is referenced in KYC lifecycle materials. | |
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Ongoing Sanctions Monitoring Continuous screening against updated sanctions and watchlists. |
Products offer continuous list screening for sanctions/watchlists. | |
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Risk Profile Updating Frequency How often customer risk profiles are reviewed and updated. |
No information available | |
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Automated KYC Reminders Automatic notifications sent to customers for compliance tasks. |
Automated notifications and KYC reminders are built into monitoring/refresh workflows. | |
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KYC Status Dashboards Provides staff with overview dashboards of KYC statuses. |
Staff dashboards for KYC status are part of both onboarding and ongoing modules. | |
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Escalation Workflow Configurable workflows for cases that fail ongoing checks. |
Configurable escalation workflows for ongoing KYC monitoring and remediation are supported. | |
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Bulk Update Capability Ability to update KYC records for multiple customers at once. |
Bulk record update capability is advertised for regulatory change events and routine refresh. |
Analytics & Reporting
(9 Yes /9 Known /10 Possible features)
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Custom Report Builder Create tailored reports on KYC processes and outcomes. |
Custom report builder is marketed as a solution differentiator. | |
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Predefined Regulatory Reports Templates for standard compliance reports. |
Standard regulatory/compliance reporting templates are available (e.g. FCA, MAS, etc). | |
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Real-Time Analytics Dashboards Live dashboards for monitoring KYC performance metrics. |
Live analytics dashboards for KYC/compliance teams described on website. | |
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Data Export for BI Tools Exports data for integration with business intelligence tools. |
Data export for integration with BI/reporting tools confirmed in API documentation. | |
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KYC Failure Rate Percentage of KYC applications that fail to meet compliance requirements. |
No information available | |
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Average Verification Time Report Analysis of time taken for verification steps. |
Average/process step reporting included in analytics dashboards. | |
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Trend Visualization Visualizes changes in KYC-related KPIs over time. |
Trend visualization of KYC/compliance metrics is part of analytics offerings. | |
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Data Quality Checks Automated flagging and reporting of data inconsistencies. |
Platform automates detection and reporting of data inconsistencies. | |
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User Audit Logs Exportable activity logs for user actions. |
Audit logs for user actions can be exported according to product specifications. | |
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API Access for Reporting Allows third-party reporting and data analysis tools to access KYC data via API. |
Reporting API enables access to KYC data for external systems. |
Scalability & Performance
(6 Yes /6 Known /10 Possible features)
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Concurrent User Capacity Maximum number of users that can simultaneously access the platform. |
No information available | |
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KYC Processing Throughput Number of KYC verifications processed per hour. |
No information available | |
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System Uptime SLA Guaranteed system uptime as per service agreement. |
No information available | |
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Cloud Deployment Support Can be deployed in cloud environments for scalable infrastructure. |
Cloud and on-premise deployment options are supported. | |
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Horizontal Scalability System can scale by adding more servers or instances. |
Horizontal scalability supported via cloud-native architecture. | |
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Disaster Recovery RPO Recovery Point Objective in case of disaster. |
No information available | |
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Elastic Resource Allocation Automatically adjusts resources based on workload. |
Elastic cloud-based scaling and resource allocation described in technical literature. | |
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Load Balancing Distributes workload evenly across system resources. |
Cloud deployments support load balancing for high-availability scenarios. | |
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Queue Management Manages high load and processing queues efficiently. |
Queue management and workload processing are automated for high volume onboarding. | |
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Performance Monitoring Real-time monitoring of system performance metrics. |
System performance monitoring modules available to admins per product documentation. |
Vendor Support & Maintenance
(7 Yes /7 Known /10 Possible features)
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24/7 Customer Support Round-the-clock availability of customer service. |
24/7 support options offered for enterprise clients. | |
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Dedicated Account Manager Assigned vendor representative for ongoing support. |
Dedicated account manager provided as standard for large deployments. | |
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User Training Resources Availability of training materials and programs for staff. |
Product includes staff/user training programs (videos, docs, webinars). | |
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Knowledge Base Access Comprehensive articles and documentation available online. |
Online documentation and knowledge base are available for clients. | |
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Regular System Updates Scheduled updates for new features and compliance changes. |
Product is updated regularly with new regulatory and feature releases. | |
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Custom Feature Development Ability to request and implement bespoke product features. |
Fenergo offers custom/bespoke feature development engagements for clients. | |
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Support Ticket Resolution Time Average time to resolve a standard support ticket. |
No information available | |
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SLAs for Issue Escalation Contracted timeframes for addressing critical issues. |
No information available | |
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User Community Forum Online forum for peer support and knowledge sharing. |
No information available | |
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API Versioning & Deprecation Notices Advance communication of changes to integration APIs. |
API versioning and deprecation notices are managed and communicated to integrators (per documentation). |
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