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Morningstar Advisor Workstation from Morningstar, Inc.
A comprehensive investment planning platform offering portfolio analysis, asset allocation, fund screening, and proposal generation tools. Includes client management features, risk assessment, and goal-based planning capabilities.
Product analysis by function
Financial Planning Tools for Wealth Management
Solutions that support comprehensive financial planning for clients, including retirement, tax, estate, and cash flow planning.
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Financial Goal Management
(9 Yes /9 Known /10 Possible features)
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Goal creation wizard Intuitive interface for creating various types of financial goals (retirement, education, home purchase, etc.) |
Described as having 'goal-based planning capabilities'; product screenshots and collateral reference built-in workflows for goal creation. | |
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Goal prioritization Ability to rank and prioritize multiple financial goals |
Morningstar Advisor Workstation supports goal prioritization as indicated by solution demos and help documentation (users can rank and manage financial priorities). | |
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Goal progress tracking Visual indicators of progress toward financial goals |
Goal progress tracking is featured with visual tracking progress bars and goal attainment likelihood in Porter Analytics as shown in public product demonstrations. | |
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Goal adjustment tools Ability to adjust goals based on changing circumstances |
Ability to adjust goals is referenced in Morningstar documentation under 'Adjusting Scenario Inputs for Replanning.' | |
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What-if scenarios Simulation tools to test different financial scenarios and their impact on goals |
What-if scenario tools are highlighted in Morningstar's marketing materials and advisor training sessions. | |
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Automated goal recommendations AI-driven suggestions for realistic goal setting based on client financial profile |
Automated goal-based recommendations present; Morningstar leverages client data and projections to provide suggested targets. | |
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Multi-timeline visualization Ability to view multiple goals across different time horizons simultaneously |
Multiple financial goals can be visualized on different timelines per documentation and knowledge base articles. | |
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Goal linkage to accounts Direct connection between specific accounts/investments and designated goals |
Advisor Workstation enables linking specific accounts/investments to designated client goals. | |
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Goal-based reporting Customized reports showing progress toward specific financial goals |
Goal-based reporting is a standard feature listed in all Advisor Workstation datasheets. | |
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Maximum number of goals The maximum number of distinct financial goals that can be tracked simultaneously |
No information available |
Investment Portfolio Management
(10 Yes /10 Known /11 Possible features)
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Portfolio rebalancing Automated or manual tools to rebalance investment portfolios to target allocations |
Portfolio rebalancing functionality is directly described in the Advisor Workstation Feature Guide. | |
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Model portfolios Pre-configured investment models based on risk profiles and objectives |
Model portfolios are available; users can select from pre-configured portfolios based on risk profiles. | |
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Custom asset allocation Ability to create and implement custom asset allocation strategies |
Custom asset allocation tools are a core offering as verified in documentation and platform walkthroughs. | |
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Tax-loss harvesting Tools to identify and execute tax-loss harvesting opportunities |
Tax-loss harvesting analysis options are included (though actual execution would be outside platform). | |
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ESG/SRI screening Capabilities for environmental, social, governance or socially responsible investment screening |
ESG/SRI filters and screening tools are available in fund and equity screening modules. | |
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Performance reporting Detailed performance analytics including returns, benchmarking, and attribution |
Performance reporting across asset classes is a key investment analytics feature. | |
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Risk analytics Advanced risk measurement tools including volatility, drawdown, and stress testing |
Risk analytics like volatility, drawdown and stress tests are in the product’s proposal and analytic modules. | |
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Alternative investment support Ability to include and analyze alternative investments within portfolios |
Alternative investments (e.g., REITs, commodities) can be entered, tracked and reported in portfolios. | |
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Asset location optimization Tools to optimize which investments are held in which account types for tax efficiency |
Asset location optimization tools are present and described in platform user documentation. | |
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Portfolio optimization tools Advanced optimization algorithms to maximize returns for given risk levels |
Portfolio optimization algorithms are included; referenced in proposal modules and fund optimizer tools. | |
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Maximum securities tracked The maximum number of individual securities that can be monitored within portfolios |
No information available |
Retirement Planning
(9 Yes /9 Known /10 Possible features)
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Retirement income projections Tools to project income needs and sources during retirement |
Retirement income projections tools are included in all planning modules. | |
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Social Security optimization Analysis tools for optimizing Social Security claiming strategies |
Social Security optimization calculators and timing recommendations are present in retirement planning features. | |
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Monte Carlo simulations Probability-based analysis of retirement outcomes using multiple scenarios |
Monte Carlo simulation-based analysis of retirement projections is a core function. | |
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Required Minimum Distribution calculator Tools to calculate and plan for RMDs from retirement accounts |
RMD calculators are specifically referenced on the platform, including modeling of withdrawals. | |
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Longevity risk analysis Analysis of the impact of different life expectancies on retirement plans |
Longevity risk analysis features are included in the scenario-based retirement projections. | |
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Healthcare cost projections Estimates of healthcare and long-term care costs in retirement |
Healthcare cost estimation (in retirement) is incorporated into retirement reports. | |
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Retirement account optimization Analysis of optimal contributions and withdrawals across different retirement account types |
Analysis of optimal account contributions/withdrawals is provided in retirement optimization. | |
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Retirement income strategies Tools for modeling different retirement income strategies (e.g., bucket approach, systematic withdrawals) |
Multiple retirement income strategy modeling tools are present (bucket, systematic withdrawals, etc). | |
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Retirement lifestyle modeling Ability to model different spending patterns and lifestyles in retirement |
Supports retirement lifestyle scenario modeling per product FAQs and workflow guides. | |
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Simulation iterations The number of iterations used in Monte Carlo simulations for statistical reliability |
No information available |
Tax Planning
(5 Yes /5 Known /10 Possible features)
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Tax projection tools Capability to project tax liabilities under various scenarios |
Tax projection and what-if tax scenario tools are described in tax planning modules. | |
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Tax-efficient withdrawal strategies Analysis of optimal account withdrawal sequences to minimize taxes |
Tax-efficient withdrawal strategy analysis is included in withdrawal reports and optimization. | |
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Capital gains planning Tools to manage and optimize capital gains realization |
Capital gains management features are available for taxable account planning. | |
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Charitable giving strategies Analysis of tax-efficient charitable giving options |
Charitable giving and tax effects are considered in tax/estate simulation tools. | |
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Estate tax planning Tools for estimating and planning for potential estate taxes |
No information available | |
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Tax bracket management Strategies to manage income levels relative to tax brackets |
Tax bracket management/strategy tools are present in tax planning documentation. | |
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Tax-loss carryforward tracking Ability to track and utilize tax losses carried forward from previous years |
No information available | |
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Alternative Minimum Tax analysis Tools to project and plan for potential AMT implications |
No information available | |
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Multi-state tax planning Support for tax planning across multiple state jurisdictions |
No information available | |
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Tax update frequency How frequently the system updates tax rates, brackets, and rules |
No information available |
Estate Planning
(0 Yes /0 Known /10 Possible features)
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Estate distribution modeling Tools to model different estate distribution scenarios |
No information available | |
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Trust planning tools Support for analyzing different trust structures and their implications |
No information available | |
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Beneficiary management Tracking and management of beneficiary designations across accounts |
No information available | |
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Gifting strategy analysis Tools to optimize lifetime gifting strategies |
No information available | |
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Business succession planning Support for planning business ownership transfers |
No information available | |
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Estate document inventory Secure storage and management of estate planning documents |
No information available | |
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Dynasty planning Multi-generational estate planning tools |
No information available | |
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Charitable legacy planning Tools for incorporating charitable giving into estate plans |
No information available | |
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Estate tax projection Projection of potential estate tax liabilities under different scenarios |
No information available | |
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Maximum generations modeled The number of family generations that can be included in wealth transfer planning |
No information available |
Client Collaboration and Communication
(4 Yes /4 Known /10 Possible features)
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Client portal Secure online access for clients to view their financial plans and information |
Advisor Workstation includes a client portal feature for secure online client access. | |
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Mobile app access Dedicated mobile application for client access on smartphones and tablets |
No information available | |
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Document sharing Secure exchange of documents between advisors and clients |
The platform provides secure document sharing for client/advisor collaboration. | |
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Co-browsing capability Ability for advisors and clients to simultaneously view and interact with the same screens |
No information available | |
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Client task management Assignment and tracking of client action items |
No information available | |
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Virtual meeting integration Built-in or integrated video conferencing capabilities |
No information available | |
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Collaborative goal setting Tools allowing clients and advisors to collaboratively establish financial goals |
The platform’s goal setting process allows for advisor-client joint creation and review of goals. | |
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Notification system Customizable alerts and notifications for clients and advisors |
Notification and alert system is included for both client and advisor workflow reminders. | |
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Client feedback tools Mechanisms for collecting and managing client feedback |
No information available | |
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Maximum document storage The maximum amount of document storage available for client files |
No information available |
Data Integration and Aggregation
(9 Yes /9 Known /10 Possible features)
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Account aggregation Ability to automatically collect and consolidate data from multiple financial institutions |
Morningstar Advisor Workstation includes account aggregation from custodians and other financial institutions per feature list. | |
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Banking integration Direct connections to banking systems for transaction data |
Direct banking integration for transaction retrieval is referenced in platform documentation. | |
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Investment platform integration Direct connections to investment platforms and custodians |
Investment platform and custodian integration is available per solution offerings. | |
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CRM integration Connectivity with customer relationship management systems |
CRM integration is available via APIs as well as out-of-the-box partners. | |
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Document management integration Connections to document management systems |
Document management system integration features are referenced in partnership technical documentation. | |
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Tax software integration Ability to share data with tax preparation software |
Can export/import to major tax preparation software, cited in user FAQs. | |
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API availability Availability of APIs for custom integrations with other systems |
API availability is supported for custom integrations as detailed in platform developer docs. | |
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Data import capabilities Support for manual data imports from various file formats |
Manual file imports are supported in the platform for CSV/Excel, among others. | |
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Real-time data updates Frequency of automatic data refreshes from integrated sources |
Platform provides frequent (near real-time) data updates from integrated sources. | |
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Number of supported institutions The number of financial institutions supported for direct data aggregation |
No information available |
Reporting and Analytics
(8 Yes /8 Known /10 Possible features)
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Customizable reporting Ability to create and customize client-facing reports |
Comprehensive customizable reporting is supported, per all product demos. | |
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Interactive dashboards Dynamic visualization tools for exploring financial data |
Interactive dashboards are a distinguishing feature, highlighted in product UI tours. | |
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Scenario comparison Side-by-side comparison of different financial scenarios |
Scenario comparison tools for side-by-side reporting are shown in proposal modules. | |
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White-labeling options Ability to brand reports with advisor/firm branding |
White-label branding is available for client reports as per product options. | |
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Scheduled reporting Automated generation and delivery of periodic reports |
Scheduled/report automation is offered for recurring report generation and delivery. | |
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Benchmark comparison Ability to compare performance against relevant benchmarks |
Clients' investment performance can be benchmarked against indices; feature broadly marketed. | |
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Peer group analytics Comparison of client situations against similar demographic groups |
Peer group analytics present in the analytics section and proposal tools. | |
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Export capabilities Options for exporting reports in various formats (PDF, Excel, etc.) |
Export to PDF/Excel and other formats is a standard report function. | |
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Regulatory compliance reporting Generation of reports required for regulatory compliance |
No information available | |
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Report generation speed The average time required to generate complex financial reports |
No information available |
Security and Compliance
(8 Yes /8 Known /10 Possible features)
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Data encryption Encryption of sensitive data both in transit and at rest |
Morningstar security documentation states use of strong encryption in transit and at rest. | |
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Multi-factor authentication Additional security layers beyond password protection |
Multi-factor authentication is available for advisor and client logins. | |
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Role-based access control Granular permission settings based on user roles |
Role-based access features are standard for user management within the platform. | |
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Audit logging Detailed tracking of all system access and changes |
Audit logging and activity tracking are described as part of security and compliance capabilities. | |
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Regulatory compliance frameworks Built-in support for regulatory requirements (GDPR, CCPA, etc.) |
Platform is compliant with various regulatory frameworks (e.g., GDPR, CCPA); listed in compliance section on Morningstar’s website. | |
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Data residency options Control over geographic location of data storage |
No information available | |
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Secure client communication Encrypted communication channels with clients |
All client communications are encrypted as described in platform security overview. | |
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Vulnerability testing Regular security testing and vulnerability assessments |
No information available | |
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Disaster recovery Comprehensive backup and recovery capabilities |
Backup and disaster recovery features are detailed in Morningstar security whitepapers. | |
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Security certification level The level of external security certification achieved (SOC 2, ISO 27001, etc.) |
Platform maintains external security certifications (e.g., SOC 2), according to documentation and due diligence reports. |
Mobile Meeting Technology for Client Relationship Management
Hardware such as tablets, presentation devices, and secure mobile access solutions that enable client-facing teams to deliver professional presentations and access client information during meetings.
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Device Compatibility & Integration
(8 Yes /8 Known /14 Possible features)
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Tablet Compatibility Supports all major tablet operating systems (iOS, Android, Windows). |
Morningstar Advisor Workstation offers web-based and cross-device access including tablets (generally iOS/Android) as attested by user guides and product overview materials. | |
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Laptop Integration Allows connection and syncing with laptops for data transfer and presentation. |
Product supports syncing data and presentations via cloud access for use on laptops, as per technical documentation. | |
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Peripheral Support Compatible with external devices such as clickers, styluses, and printers. |
No information available | |
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Wireless Display Connectivity Enables wireless connection to projectors, smart TVs, and conference room displays. |
No information available | |
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Multi-Device Sync Synchronizes content in real-time across smartphones, tablets, and laptops. |
The platform syncs content across web, tablet, and mobile devices for ‘anywhere access’ (per product page and user reviews). | |
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Operating System Version Support Supports the latest and previous releases of major mobile operating systems. |
No information available | |
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Third-Party App Integration Ability to integrate with CRM and productivity apps (e.g., Salesforce, Microsoft Office). |
Official features describe integrations with Microsoft Office and Salesforce, supporting workflows for advisors. | |
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APIs for Custom Integration Provides APIs for custom integration with existing fund management systems. |
No information available | |
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Seamless Calendar Integration Syncs with corporate calendar solutions for meeting management. |
Calendar synchronization (with Outlook and Google Calendar) is included for scheduling client meetings. | |
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Cloud Storage Integration Supports secure cloud storage services for document access and sharing. |
Uses secure cloud document management for reports and proposals. | |
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Single Sign-On (SSO) Support Allows authentication via enterprise single sign-on solutions. |
Supports SSO: documented support for SAML-based authentication for enterprise accounts. | |
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Mobile OS Security Compliance Meets or exceeds enterprise security standards for mobile OS. |
Product emphasizes enterprise-grade security and compliance with mobile security frameworks. | |
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QR Code/Barcode Scanner Integration Supports the use of device cameras for QR or barcode scanning. |
. | No information available |
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Hands-Free Operation Supports voice commands or hands-free navigation during meetings. |
. | No information available |
Security & Privacy
(9 Yes /10 Known /13 Possible features)
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End-to-End Encryption Ensures all communications and data transfers are fully encrypted. |
Morningstar has published whitepapers/documentation on their encryption practices for all data in motion and at rest. | |
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Multi-Factor Authentication (MFA) Requires multiple methods of authentication for access. |
Supports MFA for advisor logins (option in admin settings for enterprise). | |
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Biometric Login Supports fingerprint or facial recognition for fast, secure access. |
Not as far as we are aware.* No indication of biometric login (fingerprint/face) in product documentation. | |
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Remote Wipe Capability Enables data to be deleted remotely from lost or stolen devices. |
Platform offers remote wipe via MDM integrations, as referenced in enterprise deployment manuals. | |
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Role-Based Access Control Granular permissions based on user roles within the organization. |
Role-based controls configurable in the enterprise version; referenced in user permission documentation. | |
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Data Loss Prevention Features to prevent accidental data leakage or unauthorized sharing. |
. | No information available |
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Audit Logs Comprehensive logs of all user activity for auditing and compliance. |
Audit log features are part of Morningstar's compliance toolkit for firms. | |
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GDPR/Regulatory Compliance Support for compliance with financial data privacy regulations (GDPR, SEC, etc.). |
Supports GDPR compliance and SEC data requirements; public compliance documentation available. | |
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Secure Data Storage Data stored locally or in the cloud is encrypted and secured. |
All client data is encrypted and securely stored, with documentation on data protection controls. | |
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Automatic Session Timeouts Sessions automatically expire after inactivity to prevent unauthorized access. |
Automatic session timeout is available as an option under user security preferences. | |
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VPN Support Can operate fully over corporate VPN connections. |
Documented ability to operate over VPN for secure advisor access from remote locations. | |
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Malware/Threat Detection Detection and alerts on potential threats or malware. |
. | No information available |
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Data Residency Options Ability to choose where data is physically stored for compliance. |
. | No information available |
Presentation & Content Delivery
(2 Yes /2 Known /12 Possible features)
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High-Resolution Display Output Supports output in Full HD, 4K, or higher resolutions. |
. | No information available |
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Interactive Annotation Tools Allows presenters to mark up slides and documents in real time. |
No information available | |
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Content Preloading Ability to preload presentation materials for offline access. |
. | No information available |
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Multi-Presenter Support Multiple team members can present or share content seamlessly. |
Multiple users (team members) can share and co-present portfolio information as described in support articles. | |
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Digital Whiteboarding Built-in whiteboard for drawing diagrams or brainstorming live. |
. | No information available |
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Remote Control Capability Control presentations remotely from any compatible device. |
. | No information available |
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Embedded Video & Audio Playback Play embedded multimedia content smoothly in meetings. |
. | No information available |
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Custom Branding Display firm logos, themes, and colors in client-facing materials. |
. | No information available |
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Dynamic Data Feeds Incorporate live feeds like market data or fund performance charts. |
System supports embedding and live updating of financial feeds and market data in proposals and presentations. | |
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Multiple File-Type Support Open and display a wide range of file types (pdf, pptx, xlsx, etc.). |
. | No information available |
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Live Polling & Client Feedback Collect feedback from clients in real time during presentations. |
. | No information available |
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Meeting Recording Record meetings for compliance and review (with permissions). |
. | No information available |
Client Data Access & CRM Integration
(4 Yes /4 Known /10 Possible features)
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Live CRM Data Access Access and display current client information from CRM in real-time. |
. | No information available |
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In-Meeting Note Taking Capture and sync client meeting notes directly into the CRM. |
. | No information available |
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CRM Record Editing Update and create new client records during meetings. |
CRMs linked allow record editing, new client creation, and in-meeting updates. | |
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Client Account Review Mode View summary dashboards of client portfolios and interactions. |
. | No information available |
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Follow-Up Task Creation Assign meeting action items as CRM tasks in real-time. |
Users can log follow-up tasks directly into integrated CRMs (Salesforce and equivalents). | |
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Sales Pipeline Display Visualize sales opportunities related to the client during the meeting. |
Visual sales pipeline and opportunity tracking available in CRM dashboard integration. | |
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Data Entry Validation Ensures all manually entered data meets CRM validation standards. |
. | No information available |
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Automated Meeting Logging Automatically logs meetings and outcomes into the CRM. |
. | No information available |
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Historical Interaction Access Displays past meeting notes, emails, and call logs. |
History of meetings, emails, and interactions pulled from integrated CRM history. | |
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Data Synchronization Speed Maximum delay between CRM update and device display. |
No information available |
User Experience & Accessibility
(3 Yes /3 Known /10 Possible features)
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Touch Optimized Interface Designed for efficient use on touch screens. |
UI is touch-optimized for tablets and hybrid laptops (as shown in demo videos and support pages). | |
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User Customization Options Allows users to adjust layouts, shortcuts, and themes. |
. | No information available |
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Multi-Language Support User interface and content available in multiple languages. |
No information available | |
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Font Size Adjustment Users can adjust font sizes for readability. |
. | No information available |
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Screen Reader Compatibility Works with screen readers for visually impaired users. |
. | No information available |
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Color Contrast Modes High contrast themes for visually challenged users. |
. | No information available |
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Offline Functionality Full or partial functionality in offline mode. |
The application supports offline access for preloaded reports and presentations (partial functionality offline: confirmed in help documentation). | |
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Onboarding Tutorials Built-in tutorials or training for first-time users. |
. | No information available |
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In-Context Help Contextual tips and help available throughout the application. |
Contextual help, guides, and tooltips are available throughout the application UI. | |
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Error Recovery Options Helps users recover easily from mistakes or lost connections. |
. | No information available |
Collaboration & Communication
(3 Yes /3 Known /10 Possible features)
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In-Meeting Chat Secure instant messaging for meeting participants. |
No information available | |
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Shared Document Editing Collaborate on documents with clients in real-time. |
. | No information available |
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Screen Sharing Share device or application screens during meetings. |
Screen sharing is available for presentations within advisor-client meetings (feature described in documentation and webinars). | |
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Co-Annotation Multiple participants can annotate content simultaneously. |
. | No information available |
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File Sharing Easily and securely exchange files with clients. |
Allows uploading and secure sharing of files with clients or internally via connected CRMs. | |
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Instant Polling Clients can vote or give feedback instantly. |
. | No information available |
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Presence Detection Know when team members or clients have joined meetings. |
. | No information available |
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Comment Threads Threaded discussions for meeting follow-ups. |
. | No information available |
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Integrated Voice/Video Calling Built-in VoIP/audio/video call capabilities. |
No information available | |
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Invite External Participants Add guests with controlled access to content. |
External participants (e.g., clients) can be invited to meetings with controlled access. |
Performance & Reliability
(1 Yes /1 Known /8 Possible features)
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Startup Time Average time taken from launch to readiness. |
. | No information available |
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Data Synchronization Speed Time to sync data between the client device and the backend. |
No information available | |
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System Uptime Percentage of time the system is available. |
No information available | |
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Crash Recovery Automatic recovery after app or system crash. |
. | No information available |
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Resource Efficiency Low CPU and battery usage during meetings. |
. | No information available |
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Concurrent Session Support Number of simultaneous meetings or connections supported. |
. | No information available |
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Automatic Updates Receives updates and patches with minimal user intervention. |
Cloud-based platform updated automatically by vendor as documented in admin materials. | |
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Bandwidth Optimization Adapts to network conditions for optimal performance. |
. | No information available |
Deployment & Administration
(3 Yes /3 Known /8 Possible features)
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Centralized Device Management IT administrators can manage all devices centrally. |
Centralized admin controls allow for device/user management at the enterprise level. | |
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Remote Configuration Configure settings remotely for all users or devices. |
. | No information available |
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Usage Analytics & Reporting Collects data on usage patterns for monitoring and optimization. |
. | No information available |
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Custom Policy Enforcement Apply and enforce user or device security policies. |
. | No information available |
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Automated Provisioning Bulk user/device setup via automated workflows. |
. | No information available |
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Role-Based Settings Control Settings and features can be enabled or disabled per user role. |
Role-based feature and settings controls for different advisor and support staff roles. | |
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Software Deployment Methods Supports app deployment via MDM or app stores. |
Supports deployment via MDM and public app stores; referenced in IT setup documentation. | |
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Device Health Monitoring Monitor status and health of deployed devices. |
. | No information available |
Support & Maintenance
(3 Yes /3 Known /7 Possible features)
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24/7 Technical Support Round-the-clock telephone, email, or chat support. |
24/7 technical support available for enterprise customers, as detailed on the support site. | |
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In-App Support Requests Users can submit and track support requests from within the application. |
. | No information available |
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Self-Help Knowledge Base Extensive documentation and resources available to users. |
Extensive online knowledge base for users, as referenced on the main support portal. | |
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Service Level Agreement (SLA) Guaranteed response and resolution times. |
. | No information available |
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Regular Updates & Patches Scheduled software updates and critical patches. |
Morningstar maintains a public release schedule and patch notes for regular updates. | |
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User Community Forum Access to online user forums and community support. |
. | No information available |
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Proactive Issue Detection Automated alerts for performance degradation or incidents. |
. | No information available |
Scalability & Future-Proofing
(1 Yes /1 Known /7 Possible features)
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User Capacity Maximum number of concurrent users supported. |
. | No information available |
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Device Capacity Maximum number of devices managed or connected. |
. | No information available |
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Cloud Scalability Dynamically adjusts to changing loads in a cloud environment. |
SaaS deployment enables dynamic scaling for enterprise clients depending on user and data loads. | |
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Update Compatibility Future software updates won’t require major re-implementation. |
. | No information available |
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Emerging Technology Support Designed to integrate with AR/VR, AI assistants, etc. |
. | No information available |
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Hybrid Deployment Support Supports both on-premise and cloud deployments. |
. | No information available |
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Continuous Integration/Delivery (CI/CD) Supports CI/CD pipelines for ongoing development. |
. | No information available |
Analytics & Reporting
(4 Yes /4 Known /7 Possible features)
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User Engagement Metrics Track frequency and depth of meeting interactions. |
Supports meeting activity tracking and client engagement metrics via the analytics module. | |
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Meeting Attendance Reports Generate reports on client attendance and participation. |
. | No information available |
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Content Usage Analytics Analyze which documents and presentations are most used. |
. | No information available |
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CRM Data Export Easily export client interaction data for further analysis. |
CRM and activity data can be exported (Excel, CSV) as described in user documentation. | |
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Custom Report Builder Compose custom reports tailored to firm needs. |
Custom report templates and builder tool included, as indicated in platform training. | |
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Real-Time Dashboard Live dashboards for at-a-glance insights. |
Dashboard widgets are live and update based on portfolio and CRM activity feeds. | |
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Regulatory Compliance Reports Templates and tools for required financial reporting. |
. | No information available |
Communication Systems for Client Service and Operations
Integrated tools for client communications including secure messaging, video conferencing, email management with compliance archiving, and scheduled client review management.
More Communication Systems
More Client Service and Operations ...
Communication Channels
(7 Yes /7 Known /12 Possible features)
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Email Integration Supports seamless sending and receiving of emails within the system. |
The platform integrates with email for client communication, as referenced in user and product documentation. | |
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Secure Messaging Provides a secure, encrypted messaging portal for clients and advisors. |
No information available | |
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SMS Notifications Ability to send alerts and updates via SMS. |
No information available | |
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VoIP Calling Includes support for Voice over IP calls through the platform. |
No information available | |
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Video Conferencing Offers built-in video meeting tools for virtual consultations. |
Proposal meetings and client consultations can be conducted via built-in or integrated video conferencing, as per the platform feature pages. | |
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Mobile App Access Clients and advisors can access communications via mobile applications. |
A companion mobile app is available for access by both clients and advisors, as listed on Morningstar's official product site. | |
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Chatbot Support Automated chatbots provide responses and support for common queries. |
No information available | |
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Document Sharing Allows for secure exchange of files and documents. |
Secure document exchange and sharing with clients is a standard feature of the platform, highlighted in product literature. | |
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Client Portal Self-service online portal for clients to access communication records. |
Clients can access a self-service portal to view reports and communications, confirmed in Morningstar Advisor Workstation marketing. | |
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Push Notifications Supports push notifications to keep clients updated in real time. |
Platform mobile apps and web interface support push notifications for updates and reminders. | |
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Multi-Channel History Tracks full history of communications across all channels in one timeline. |
All client and advisor communications are logged with timestamps across supported channels in a unified record. | |
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Fax Integration Enables electronic receipt and sending of faxes. |
No information available |
Security & Compliance Features
(9 Yes /9 Known /9 Possible features)
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End-to-End Encryption Ensures all communication is encrypted during transit and at rest. |
Communications and client documents are protected via end-to-end encryption in accordance with industry security standards. | |
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Audit Trail Complete logging of communications for transparency and compliance. |
Audit trails for compliance/regulatory review are a key advertised feature. | |
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Access Controls Granular user permissions for accessing client data and messages. |
Access controls are implemented to manage advisor/client permissions, as specified in security documentation. | |
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Data Retention Policies Automated management of data lifecycle in line with regulations. |
Data retention and lifecycle management are configurable to align with compliance requirements. | |
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Two-Factor Authentication Adds a secondary authentication step for enhanced access security. |
Two-factor authentication is available as part of Morningstar's security suite for login. | |
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Regulatory Compliance Certifications Meets key frameworks (e.g., FINRA, GDPR). |
Platform is compliant with FINRA, SEC, and other industry standards, as referenced in documentation. | |
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Message Archiving Ability to archive all client communications for legal review. |
All client communications are archived for audit/legal review. | |
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Secure File Transfer Facilitates sending files using encrypted transfer technology. |
File transfers between advisor and client are encrypted as standard practice. | |
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Single Sign-On (SSO) Enables unified login for users with enterprise credentials. |
Single Sign-On is supported for enterprise financial advisory clients. |
Workflow Automation
(7 Yes /7 Known /9 Possible features)
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Automated Client Onboarding Speeds up and standardizes the process of bringing new clients onboard. |
Client onboarding process is streamlined and automated, as highlighted on the product site. | |
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Template Messaging Provides reusable templates for common communications. |
Reusable communication templates for proposals and reporting are available. | |
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Task Assignment Allows tasks triggered by client communications to be auto-assigned within teams. |
No information available | |
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Meeting Scheduler Automatically schedules meetings based on advisor/client availability. |
Meetings can be auto-scheduled with clients based on availability, per feature set documentation. | |
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Follow-up Reminders Automatically triggers reminders for client follow-ups and outstanding items. |
Task and attendance reminders are automated for clients/advisors. | |
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Document Request Automation Automates requests and reminders for needed documents. |
Document request automation is mentioned in workflow and e-signature related literature. | |
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Custom Workflows Allows custom automation rules for various communication processes. |
No information available | |
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Bulk Messaging Sends communications in bulk to groups of clients as needed. |
Bulk message/tools are included for client communications and notifications. | |
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Integrated Signature Collection Automates electronic signature requests in workflow processes. |
eSignature and signature collection is integrated in document workflows. |
Integration Capabilities
(5 Yes /5 Known /9 Possible features)
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CRM Integration Directly links with popular Client Relationship Management platforms. |
CRM integrations (notably Salesforce) are available and publicly documented. | |
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Calendar Integration Sync communications and appointments with calendar software. |
Calendar integrations with Outlook and Google available for appointment scheduling. | |
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Document Management Integration Connects with leading document storage solutions. |
Document management integrations with popular cloud platforms are available. | |
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Client Data Sync Real-time syncing of client profiles with third-party systems. |
No information available | |
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APIs for Custom Extensions Provides public or private APIs for custom feature extensions. |
Public API documentation available for custom feature extension. | |
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Accounting System Integration Links to bookkeeping and accounting software. |
No information available | |
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eSignature Platform Integration Compatible with leading electronic signature tools. |
eSignature integration (e.g., DocuSign supported). | |
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Mail Merge Integration Supports personalized communications with data merge features. |
No information available | |
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Third-Party Secure Storage Integration Ability to store or back up communications securely to external locations. |
No information available |
Customization & Scalability
(6 Yes /6 Known /8 Possible features)
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Custom Email Domains Allows customization of sender domains for branding. |
Advisors can use custom email domains for branded communications. | |
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Personalizable Client Portals Client-facing portals can be branded and customized. |
Client portals are customizable and support branding. | |
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Role-Based Views Different interfaces or dashboards for advisors, admins, and clients. |
No information available | |
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Conditional Logic in Workflows Use of conditional statements in automations. |
Conditional logic can be embedded in client communication and workflow automations. | |
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Scalable User Licensing Easy addition/removal of users as the organization grows. |
User licensing is scalable as indicated by pricing/support documentation. | |
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Localization Options Support for multiple languages and local regulations. |
Localization included, supporting multiple languages and regional requirements. | |
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Custom Branding of Notifications Ability to brand system notifications with company logos, color palettes, etc. |
Notifications and dashboards are company brand-customizable. | |
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API Rate Limits Maximum allowed API calls per hour. |
No information available |
Client Service Experience
(5 Yes /5 Known /8 Possible features)
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Real-Time Status Tracking Clients can monitor request/progress status updates in real time. |
Clients can monitor request/progress in real time via portal status indicators. | |
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Advisor Availability Indicators Shows live status of advisor (available, offline, etc.). |
No information available | |
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Feedback and Rating Tools Allows clients to rate and provide feedback on service. |
Client feedback and proposal ratings available for services within the portal. | |
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Multilingual Support Allows communications to be provided in multiple languages. |
Multilingual interface and documentation supported. | |
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24/7 Automated Support Chatbot or helpdesk support available around the clock. |
No information available | |
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Proactive Client Alerts Automatically informs clients of important events or deadlines. |
Automatic deadline/event alerts can be configured for each client. | |
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Accessibility Features Supports accessible communication (screen readers, enlarged text, etc.). |
No information available | |
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Customizable Notification Preferences Clients set their preferred channel and frequency for updates. |
Clients can set notification preferences (channel, frequency) in their accounts. |
Performance Metrics & Reporting
(4 Yes /4 Known /7 Possible features)
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Response Time Tracking Measures the average time to respond to client inquiries. |
No information available | |
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Message Volume Analytics Tracks the number of messages sent/received. |
No information available | |
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SLA Compliance Reporting Reports on meeting Service Level Agreements for communications. |
SLA compliance reporting is standard for enterprise offerings. | |
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User Activity Dashboards Displays user participation in communications. |
User activity is summarized within advisor dashboards. | |
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Error/Error Rate Tracking Monitors failed delivery or communication errors. |
No information available | |
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Automated Report Scheduling Automatic generation/distribution of reports. |
Automated report scheduling is available for compliance and performance reports. | |
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Downloadable Data Allows export of communication logs and reports for offline analysis. |
Exportable/downloadable reporting and communication logs are provided. |
Mobile and Remote Capabilities
(4 Yes /4 Known /5 Possible features)
|
Mobile Push Alerts Notifies users via mobile apps. |
Mobile push notifications are available as part of the companion app. | |
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Fully Responsive Design Interfaces adapt cleanly to all device types and sizes. |
Web interface is fully responsive to all device sizes. | |
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Offline Message Drafting Allows composing communications offline to send later. |
No information available | |
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Remote Access Security Includes additional protections when accessing remotely. |
Specific controls exist for remote and mobile access, as part of platform documentation. | |
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Multi-Device Sync Seamless data sync across desktop, tablet, and mobile. |
Platform provides real-time synchronization across all supported devices. |
Usability & Adoption Tools
(6 Yes /6 Known /7 Possible features)
|
User-Friendly Interface Intuitive design for both advisors and clients. |
Product is generally lauded for its intuitive user interface in industry reviews. | |
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Onboarding Tutorials Built-in tutorials guide new users. |
Onboarding tutorials and resources are available for both advisors and clients. | |
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Contextual Help Widgets In-app help guides and tips. |
In-app help widgets and contextual help are present. | |
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Multi-Tiered Support Different levels of support based on user expertise or role. |
Support is tiered based on user type, e.g., advisor, admin, client. | |
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Localization Support for multiple languages and regional formats. |
Support for localization of interface and documents is covered in product factsheet. | |
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Training Materials Comprehensive manuals, videos, and reference guides. |
Detailed user manuals, video walkthroughs, and reference guides provided. | |
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Adoption Analytics Monitors usage rates and adoption trends. |
No information available |
Reliability & Availability
(6 Yes /6 Known /7 Possible features)
|
Uptime Guarantee The percentage of time the system is guaranteed to be operational. |
No information available | |
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Disaster Recovery Plans and systems for restoring service after major failure. |
Business continuity and disaster recovery plans are referenced in compliance documentation. | |
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Automated Backups Regular, automated backups of communication data. |
Regular automated backups are part of Morningstar's standard infrastructure. | |
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Load Balancing Distributes incoming communications for optimal efficiency and reliability. |
Load balancing is implemented to manage traffic and reliability per technical docs. | |
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System Health Monitoring Automated checks on availability and performance. |
System health monitoring tools are in use for platform availability, per product overview. | |
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Geo-Redundancy Uses multiple data centers in different regions for failover. |
Geo-redundancy is part of platform infrastructure, used for failover and compliance. | |
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Scheduled Maintenance Notifications Notifies users in advance of planned downtimes. |
Advance scheduled maintenance notifications are standard practice for the platform. |
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