at Financial Technnology Year
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Morningstar Office from Morningstar, Inc.
Portfolio management platform with research, reporting, client management, and billing capabilities. Includes performance reporting, investment planning tools, and access to Morningstar's investment research and analytics.
Product analysis by function
Portfolio Management Systems for Wealth Management
Platforms that help wealth managers construct, analyze, rebalance, and report on client investment portfolios.
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Client Management
(9 Yes /9 Known /12 Possible features)
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Client profile management Ability to create and maintain comprehensive client profiles with demographic, financial, and preference information |
Platform provides client management, and the ability to maintain client profiles as part of its CRM features. | |
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Relationship mapping Capability to map and visualize client relationships, family structures, and associated entities |
Relationship mapping is available via family tree and household/entity management features, as listed on product documentation. | |
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Client segmentation Tools to segment clients based on assets, revenue, risk profile, or custom criteria |
Client segmentation by custom criteria is a reported feature of the platform for practice management. | |
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Contact management System to track all client interactions, communications, and touchpoints |
Contact management is integral to the CRM built into Morningstar Office. | |
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Client onboarding workflow Structured process for onboarding new clients with necessary documentation and compliance checks |
Client onboarding workflow including compliance and documentation is available, per product guides. | |
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Digital client portal Self-service portal for clients to view portfolio information and interact with advisors |
Digital client portal is offered for client self-service, as confirmed by solution overview. | |
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Client documents repository Secure storage and organization of client documents and contracts |
Document repository for secure client documents is advertised as a feature. | |
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Communication preferences Management of client communication preferences and frequency |
Supports management of client communication preferences in CRM. | |
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Service level tracking Tools to monitor and ensure service level agreements are met for different client segments |
No information available | |
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Client retention analytics Metrics and tools to identify at-risk clients and support retention strategies |
Analytics available to support client retention, including at-risk client identification. | |
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Next best action recommendations AI-driven suggestions for appropriate next steps in client engagement |
No information available | |
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Client capacity Maximum number of client profiles the system can efficiently manage |
No information available |
Portfolio Construction & Management
(12 Yes /12 Known /13 Possible features)
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Model portfolio construction Tools to create and maintain model portfolios for different investment strategies |
Model portfolio construction and management are central investment functions per product details. | |
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Asset allocation Functionality to design and implement strategic and tactical asset allocation |
Asset allocation tools included as core portfolio construction features. | |
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Portfolio rebalancing Automated or manual rebalancing tools to maintain target allocations |
Automated and manual portfolio rebalancing supported as a standard feature. | |
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Drift monitoring Tools to monitor portfolio drift from target allocations |
Portfolio drift monitoring capabilities available according to documentation. | |
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Tax harvesting Capability to identify and execute tax-loss harvesting opportunities |
Tax harvesting available as a feature per platform documentation. | |
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Custom constraints Ability to set and enforce custom portfolio constraints (sector limits, ESG factors, etc.) |
Users can set and maintain custom portfolio constraints (sector, ESG, etc.) in the system. | |
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Cash management Tools to manage cash positions and flows within portfolios |
Cash management tools are built into the system per the product description. | |
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Multi-currency support Capability to manage portfolios across multiple currencies |
Multi-currency support is available for international portfolios as stated in system specifications. | |
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Alternative investments integration Support for incorporating and tracking alternative investments in portfolios |
Supports tracking of alternative investments in portfolios, per feature list. | |
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Investment policy compliance Tools to ensure portfolios comply with client investment policy statements |
Compliance with investment policy statements is supported through platform compliance tools. | |
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What-if scenarios Capability to model different portfolio scenarios before implementation |
Enables 'what-if' scenario modeling for portfolio construction and planning. | |
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Bulk order generation Ability to generate orders across multiple portfolios efficiently |
Bulk order generation is supported for efficient trade workflows as described on website. | |
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Rebalancing speed Time required to analyze and generate rebalancing recommendations for portfolios |
No information available |
Investment Research & Analysis
(10 Yes /10 Known /13 Possible features)
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Security research database Comprehensive database of investment securities with detailed information |
Includes access to Morningstar’s comprehensive security research database. | |
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Market data integration Real-time or delayed market data feeds integrated into the platform |
Market data integration, both delayed and real-time, is offered as part of the platform. | |
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Fundamental analysis tools Tools for fundamental analysis of stocks, bonds, and other securities |
Fundamental analysis tools are a core Morningstar Office capability. | |
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Technical analysis Charts and tools for technical analysis of security price movements |
Technical analysis functionality is supported within portfolio tools. | |
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ESG screening Tools to screen and analyze investments based on environmental, social, and governance factors |
ESG screening tools available via integration with Morningstar sustainability data. | |
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Research report integration Integration with third-party research reports and analysis |
Integration with Morningstar and third-party research reports is a key platform capability. | |
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Customizable screening Ability to create and save custom screening criteria for investments |
Customizable screening for investments is present in screening tools. | |
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Investment ideas workflow Process for generating, evaluating, and implementing investment ideas |
Investment ideas workflow, including research to implementation, is supported by the product. | |
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Macroeconomic data analysis Tools to analyze and incorporate macroeconomic trends into investment decisions |
Macroeconomic data integration for research and analysis is offered. | |
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Alternative data sources Integration with alternative data sources for investment insights |
No information available | |
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AI-powered insights Machine learning tools to identify patterns and generate investment insights |
No information available | |
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Market sentiment analysis Tools to analyze market sentiment from news, social media, and other sources |
Market sentiment analysis is available based on integrated news and research analysis. | |
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Securities coverage Number of securities covered in the research database |
No information available |
Risk Management
(11 Yes /11 Known /13 Possible features)
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Risk profiling Tools to assess and document client risk tolerance and capacity |
Platform provides client risk profiling tools as part of financial planning. | |
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Portfolio risk analytics Measurement of portfolio risk metrics (standard deviation, VaR, etc.) |
Portfolio risk analytics including VaR and standard deviation, available within the analytics suite. | |
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Stress testing Capability to stress test portfolios under different market scenarios |
Stress testing can be performed on portfolios as documented by the platform help center. | |
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Monte Carlo simulations Tools to run Monte Carlo simulations for portfolio outcomes |
Monte Carlo simulation tools are an option for scenario analysis within financial planning. | |
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Factor-based risk analysis Analysis of portfolio exposure to various risk factors |
Supports factor-based risk analysis as a component of performance/risk reporting. | |
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Concentration risk monitoring Tools to identify and monitor concentration risks in portfolios |
Provides concentration risk monitoring among risk analytics features. | |
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Downside protection tools Features to implement and monitor downside protection strategies |
Various tools for downside protection tracking can be customized in the platform. | |
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Liquidity risk management Tools to assess and manage portfolio liquidity risks |
Portfolio and position liquidity risk management are supported by risk analytics. | |
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Counterparty risk tracking Monitoring of exposure to various counterparties |
No information available | |
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Risk-adjusted performance metrics Calculation of risk-adjusted performance measures (Sharpe ratio, Information ratio, etc.) |
Morningstar Office provides risk-adjusted performance metrics including Sharpe and Information Ratio. | |
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Pre-trade compliance checks Automated checking of trades against risk parameters before execution |
Pre-trade compliance checks are included in the trading and risk modules. | |
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Risk exception alerting Automated alerts when portfolios exceed risk thresholds |
Risk exception alerting is available through compliance module and custom reporting. | |
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Scenario analysis capacity Number of different market scenarios available for stress testing |
No information available |
Performance Reporting
(12 Yes /12 Known /13 Possible features)
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Performance calculation Accurate calculation of time-weighted and money-weighted returns |
Performance calculation supports time-weighted and money-weighted returns. | |
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Benchmark comparison Tools to compare portfolio performance against relevant benchmarks |
Portfolio and account performance can be compared to relevant benchmarks. | |
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Attribution analysis Performance attribution to identify sources of returns |
Performance attribution analysis provided in reporting features. | |
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Custom reporting Ability to create customized performance reports |
Reports can be customized and scheduled, as confirmed by the platform capabilities. | |
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Interactive dashboards Interactive dashboards for exploring performance data |
Offers interactive dashboards for performance and analytics review. | |
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Scheduled reporting Automated generation and distribution of scheduled reports |
Automated and scheduled report generation/distribution are available. | |
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Multi-period analysis Performance analysis across different time periods |
Supports multi-period analysis in performance reporting. | |
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Composite reporting Capability to create and report on performance composites |
Composite reporting (GIPS composites, etc.) can be generated. | |
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GIPS compliance Support for Global Investment Performance Standards compliance |
Supports GIPS-compliant performance reporting. | |
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Peer group comparison Tools to compare performance against peer groups |
Peer group and benchmark comparisons can be set up in performance analytics. | |
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Tax-aware reporting Performance reporting that accounts for tax impacts |
Provides tax-aware and after-tax performance reporting. | |
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Mobile reporting access Access to performance reports via mobile devices |
Performance reports are accessible via mobile devices/web portal. | |
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Report generation time Average time to generate comprehensive performance reports |
No information available |
Financial Planning Integration
(12 Yes /12 Known /13 Possible features)
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Financial planning tools Integrated or connected tools for comprehensive financial planning |
Includes comprehensive financial planning tools and integrations. | |
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Goal-based planning Capability to define, track, and manage client financial goals |
Goal-based planning is built into the client planning workflows. | |
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Retirement planning Specialized tools for retirement scenario planning |
Retirement planning modules are a featured capability. | |
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Estate planning integration Features to incorporate estate planning considerations into wealth management |
Estate planning inputs and reporting are provided in planning functions. | |
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Tax planning Tools to optimize portfolio management for tax efficiency |
Built-in tax planning and optimization tools are included. | |
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Cash flow modeling Capabilities for projecting and analyzing client cash flows |
Cash flow modeling as part of planning module is included. | |
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Insurance needs analysis Tools to assess and incorporate insurance planning into wealth management |
Insurance needs analysis as a planning feature is mentioned in documentation. | |
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Education funding planning Features for planning and managing education funding goals |
Education funding planning tools available within the financial planning module. | |
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Plan vs. actual tracking Tools to compare actual results against financial plan projections |
Provides tools for comparing plan vs. actual investment outcomes. | |
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Life event planning Support for planning around major life events (marriage, home purchase, etc.) |
Enables planning for life events like home purchase, marriage, etc. | |
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Scenario comparison Ability to create and compare different planning scenarios |
Supports scenario comparison in financial planning workflows. | |
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Client-facing plan visualizations Interactive visualizations of financial plans for client presentations |
Includes client-friendly plan visualizations. | |
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Planning scenarios capacity Maximum number of planning scenarios that can be compared simultaneously |
No information available |
Trading & Order Management
(10 Yes /10 Known /13 Possible features)
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Order management system Comprehensive system for creating, tracking, and managing investment orders |
Investment order management system provided as standard trading feature. | |
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Trade execution Capabilities for executing trades directly or through connected systems |
Supports direct trade execution and trading through connected brokerages. | |
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Pre-trade compliance Automated checking of orders against compliance rules before execution |
Pre-trade compliance included as part of compliance/trading module. | |
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Allocation management Tools for managing the allocation of block trades across multiple accounts |
Allows allocation management of block trades. | |
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Trading algorithms Access to algorithmic trading strategies |
Algorithmic trading options available for selected asset classes. | |
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FIX connectivity Financial Information eXchange protocol support for connecting to trading venues |
No information available | |
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Multi-broker support Ability to route orders to multiple brokers and trading venues |
Multi-broker support for routed trades exists per marketing documentation. | |
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Trade cost analysis Tools to analyze and optimize trading costs |
Provides post-trade analysis, including TCA. | |
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Order staging and waves Capabilities for staging and releasing orders in waves |
No information available | |
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Trade settlement tracking Monitoring of trade settlement process and exceptions |
Tracks trade settlement with exception reporting. | |
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Trading calendar Integrated calendar of market trading days and holidays |
Built-in trading calendar with holiday schedules. | |
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Order approval workflow Configurable workflows for order review and approval |
Order approval workflows can be configured for trading compliance. | |
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Order processing capacity Maximum number of orders the system can process per minute |
No information available |
Compliance & Regulatory
(6 Yes /6 Known /13 Possible features)
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Regulatory reporting Tools for generating required regulatory reports |
Regulatory reporting functionalities are integrated for compliance. | |
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Compliance rule engine Configurable engine to define and enforce compliance rules |
Configurable compliance rule engine is available. | |
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AML/KYC integration Anti-Money Laundering and Know Your Customer compliance tools |
AML/KYC workflow and compliance checks are included. | |
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Suitability assessment Tools to assess and document investment suitability for clients |
Suitability assessment can be performed and documented via compliance workflow. | |
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Audit trail Comprehensive tracking of all system activities for audit purposes |
Audit trail feature is available for compliance monitoring. | |
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Fiduciary documentation Tools to document compliance with fiduciary responsibilities |
No information available | |
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Code of ethics monitoring Features to monitor and enforce code of ethics compliance |
No information available | |
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Personal trading oversight Tools to monitor personal trading activities of employees |
No information available | |
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Best execution analysis Analysis tools to demonstrate best execution practices |
Best execution analysis tools are available in post-trade modules. | |
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Compliance attestations Workflow for periodic compliance attestations and certifications |
No information available | |
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Regulatory updates service Service to keep compliance rules updated with regulatory changes |
No information available | |
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Exception management Process for identifying, tracking, and resolving compliance exceptions |
No information available | |
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Regulatory frameworks supported Number of different regulatory frameworks supported by the system |
No information available |
Technology & Integration
(10 Yes /11 Known /14 Possible features)
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API availability Comprehensive APIs for integration with other systems |
Comprehensive APIs provided for integration; API documentation publicly available. | |
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Cloud deployment Availability of cloud-based deployment options |
Cloud deployment options available for Morningstar Office, per marketing materials. | |
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On-premises deployment Ability to deploy the system on-premises |
Not as far as we are aware.* Product is cloud-based SaaS; on-premise deployment not supported. | |
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Mobile compatibility Availability of mobile apps or responsive design for mobile devices |
Mobile compatibility through responsive design and web/mobile access. | |
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Single sign-on Support for enterprise single sign-on solutions |
Supports SSO (single sign-on) using SAML and enterprise standards. | |
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Data warehouse integration Ability to integrate with enterprise data warehouses |
No information available | |
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Custodian connectivity Pre-built integrations with major custodians |
Connectors for integration with major custodians are built into platform. | |
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CRM integration Integration capabilities with CRM systems |
CRM integrations available (Salesforce and others per documentation). | |
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Data import/export Tools for importing and exporting data in various formats |
Data import/export supported via templates and various file types. | |
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Customization capabilities Extent to which the system can be customized without vendor involvement |
System is highly configurable at the user level for various workflows. | |
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Disaster recovery Robust disaster recovery capabilities and processes |
Disaster recovery capabilities described as enterprise grade in technical documentation. | |
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Multi-factor authentication Support for multi-factor authentication methods |
Multi-factor authentication supported out of the box. | |
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System uptime Guaranteed system availability as per SLA |
No information available | |
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Database performance Speed of database query execution for common operations |
No information available |
User Experience & Support
(12 Yes /12 Known /14 Possible features)
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Interface customization Ability for users to customize their interface and workflows |
Offers interface and dashboard customization to the advisor user. | |
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Role-based access control Granular control over user permissions based on roles |
Role-based access control available (admin, advisor, assistant, etc). | |
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Multi-language support Availability of the interface in multiple languages |
Multi-language support stated for client-facing reports and advisor interface. | |
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User training resources Comprehensive training materials and programs |
Access to robust online training, webinars, and help documentation. | |
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Support SLA Defined service level agreements for technical support |
Support SLAs are described in customer onboarding collateral. | |
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User community Active user community for knowledge sharing |
Active community forums and knowledge base for users. | |
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In-app guidance Contextual help and guidance within the application |
In-app help and tooltips available throughout platform workflow. | |
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Implementation services Professional services for system implementation |
Professional implementation service provided for onboarding. | |
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Regular updates Frequency and transparency of system updates and enhancements |
Regular feature and security updates described in customer communications. | |
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Sandbox environment Availability of sandbox or test environments |
Sandbox/test environment available for select accounts (per support documentation). | |
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Client success management Dedicated client success resources for ongoing support |
Client success management team provided for high value clients. | |
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User feedback mechanism Process for users to provide feedback and enhancement requests |
Feedback tool available within platform for user suggestions. | |
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Support response time Average time to first response for support tickets |
No information available | |
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Supported concurrent users Maximum number of concurrent users the system can support |
No information available |
Client Relationship Management (CRM) Systems for Client Services
Platforms that manage client information, track interactions, and provide a comprehensive view of client relationships and account activities.
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Client Data Management
(10 Yes /10 Known /11 Possible features)
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Comprehensive Client Profiles Ability to store and display detailed information for each client, including personal, financial, and contact information. |
Morningstar Office includes detailed client records storing personal and financial information as part of its CRM functionality. | |
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Document Management Support for storing, organizing, and retrieving client-related documents and forms. |
Platform allows upload, management, and retrieval of client-related documents (e.g., statements, forms). | |
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Data Enrichment Tools Integration or automatic population of client profiles with data from external and internal sources. |
Data enrichment occurs via Morningstar’s analytics, research, and market data integration. | |
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Custom Fields Ability to add company-specific fields to client profiles. |
Users can configure custom fields in client profiles to match firm requirements. | |
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Advanced Search and Filtering Robust search functionality with multiple filter options to quickly locate client records. |
Advanced search and filter tools are promoted as part of client and investment record management. | |
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Bulk Data Import/Export Support for importing or exporting client data in various formats (CSV, Excel, etc.). |
Bulk data import/export is supported for onboarding and reporting (e.g., via CSV, Excel, PDF). | |
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Data Validation Automated checks and validation routines to ensure data quality and consistency. |
Platform performs built-in data validation for consistency, especially in portfolio and performance report generation. | |
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Historical Record Keeping Maintains a comprehensive change history or audit trail for client data. |
Audit trails and historical change logs on client and portfolio data are included for compliance. | |
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Multi-language Support Support for multiple languages in client data fields and interfaces. |
Multi-language support is available for global clients and regulatory requirements. | |
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Compliance Tagging Ability to tag and flag records for regulatory and compliance review. |
System includes compliance tagging features for accounts and records based on regulatory criteria. | |
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Data Storage Capacity Total amount of client data and documents that can be stored. |
No information available |
Interaction Tracking
(9 Yes /9 Known /10 Possible features)
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Activity Logging Automatic or manual recording of client interactions (calls, emails, meetings, etc.). |
Activity logging for meetings, calls, and notes is integrated into client profiles. | |
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Email Integration Ability to link and track email exchanges within client records. |
Email integration is available for tracking client communication within the platform. | |
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Call Logging and Recording Support for logging calls and, where allowed, recording conversations. |
Supports call logging and, if permitted, call notes; call recording may depend on integration. | |
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Meeting Scheduling Integrated scheduling tools for arranging meetings with clients. |
Integrated calendar and scheduling capabilities with reminders for meetings. | |
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Notes and Attachments Add contextual notes and attach relevant files to each interaction. |
Notes and file attachments can be added to all client and interaction records. | |
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Task Assignment Assign follow-up actions or tasks based on interactions. |
Enables assignment of follow-up tasks linked to interactions. | |
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Interaction Timeline Visual timeline display of all past client interactions. |
Interaction timeline views available for tracking client histories. | |
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Bulk Interaction Upload Ability to bulk upload historical interactions. |
Bulk import features allow upload of historical interaction data. | |
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Activity Alerts Real-time notifications based on specific client activity or inactivity. |
Platform can generate activity and inactivity alerts based on tracked client and portfolio activity. | |
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Interaction Storage Duration Duration for which interaction records are stored and accessible. |
No information available |
360-Degree Client View
(9 Yes /9 Known /10 Possible features)
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Account Aggregation Aggregates data from multiple accounts, consolidating positions, balances, and activities in one view. |
Client and account aggregation is core to the platform’s 360-degree view and reporting. | |
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Real-Time Updates Dashboards and client views update dynamically with live data. |
Dashboards and account views update dynamically with current data. | |
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Relationship Mapping Visual and data tools to map associations between clients, households, and related entities. |
Relationship mapping is available, e.g., for households and related parties. | |
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Portfolio Overview Summary view of client portfolios, holdings, and risk exposure. |
Portfolio summaries and risk overviews are a main feature of Morningstar Office. | |
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Service Case Overview Unified access to service tickets and requests related to each client. |
Unified views of service tickets and cases are included for compliance and workflow management. | |
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Custom Dashboard Widgets Allow users to tailor dashboard content to individual preferences. |
Users can configure dashboard components, including custom widgets. | |
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Client Segmentation Filters and visualizations to quickly group and analyze clients by segment or profile. |
Client segmentation and filtering options are available for grouping and analysis. | |
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Cross-Channel Activity Shows client activity across email, phone, chat, web, and mobile touchpoints. |
Cross-channel (email, phone, etc.) client activity tracking is supported. | |
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KPIs at a Glance Displays key performance indicators relevant to client health and engagement. |
KPIs are displayed throughout dashboards and reporting modules. | |
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Time to Load Dashboard Time required to fully load and render the 360-degree client view. |
No information available |
Workflow Automation
(8 Yes /8 Known /10 Possible features)
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Onboarding Automation Automates steps in the client onboarding process based on pre-defined rules. |
Onboarding workflows and rules-based process automation are marketed as features. | |
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Task Automation Automatically generates reminders, assignments, and escalations. |
Automatic reminders, tasks and workflow escalations are available. | |
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Approval Routing Configurable multi-step approval flows for sensitive transactions or documentation. |
Approval workflows for sensitive items (e.g., account transfers) are configurable. | |
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Custom Workflow Builder Drag-and-drop interface for creating custom workflow templates. |
Visual interface for customizing workflow processes is part of the platform. | |
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Service Ticket Automation Automates assignment and routing of client service tickets. |
Service requests and case assignments can be automated using rules. | |
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Document Generation Automatically generates standardized documents for client requests. |
Standardized documents can be generated for billing, onboarding, and client requests. | |
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SLA Tracking Tracks workflow adherence to service level agreements. |
Service SLAs are measured, tracked, and reported. | |
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Workflow Audit Logs Detailed tracking of workflow actions and status changes. |
Audit logs for all workflow automation actions are provided. | |
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Concurrent Workflows Number of workflows that can be executed in parallel. |
No information available | |
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Average Task Completion Time Average time required for an automated workflow to complete a standard task. |
No information available |
Compliance and Security
(9 Yes /9 Known /10 Possible features)
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Role-Based Access Controls Granular user access permissions, ensuring only authorized users access sensitive data. |
Role-based access control and permissions are documented for regulatory compliance. | |
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Audit Trail Comprehensive logs of user activities and changes in the platform. |
Complete audit trail features for user and data activity are included. | |
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Data Encryption Data encrypted at rest and in transit according to industry standards. |
Data is encrypted at rest and in transit, following industry standards. | |
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2-Factor Authentication Support for two-factor (2FA) or multi-factor authentication (MFA). |
Multi-factor authentication is available for all users. | |
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Regulatory Reporting Integration with required regulatory systems for reporting and compliance filings. |
Regulatory reporting modules export or file data for FINRA, SEC, etc. | |
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Client Consent Management Capture and store records of required consents and data handling preferences. |
System handles required consent and preference management (e.g., GDPR compliance). | |
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Data Retention Policies Configure how long records are retained in accordance with regulations. |
Data retention policies can be set to ensure regulatory compliance. | |
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Third-Party Access Controls Monitor, restrict, and log third-party system integrations and access. |
Third-party access and integrations are monitored and have permission controls. | |
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Anonymization and Pseudonymization Tools Support for making data non-attributable for testing or analytics. |
Anonymization features are available for testing and analytics. | |
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Number of Compliance Certifications Count of third-party compliance certifications (e.g., ISO, SOC2). |
No information available |
Analytics and Reporting
(8 Yes /8 Known /10 Possible features)
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Standard Report Library Built-in set of common reports (activity, contact, pipeline, etc.). |
Standard business and activity reports are available out-of-the-box. | |
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Custom Report Builder User-friendly interface for building bespoke reports. |
Custom report builder with drag-and-drop workflow is advertised. | |
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Interactive Dashboards Dynamic, visual dashboards with drill-down capability. |
Interactive dashboards are a main feature for investment and client data analysis. | |
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Scheduled Reports Ability to automatically deliver reports on a defined schedule. |
Report scheduling and delivery available for clients or internal use. | |
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Export Data Formats Range of export options for report outputs (PDF, CSV, XLSX, etc.). |
Reports and analytics can be exported in multiple formats, e.g., PDF, CSV. | |
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Real-Time Analytics Support for near real-time data visualization and analysis. |
Real-time and on-demand analytics are supported for client, portfolio, and transactional data. | |
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KPI Customization Set and monitor key performance indicators relevant to client service. |
KPIs can be customized per client or firm requirements. | |
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Analytics API Access Programmatic access to analytics for integration with other systems. |
Open API and analytics APIs are available for deep integration. | |
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Number of Concurrent Reports How many reports can be generated simultaneously. |
No information available | |
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Report Generation Time Average time to produce standard analytical reports. |
No information available |
Integration and Extensibility
(8 Yes /8 Known /10 Possible features)
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API Availability Comprehensive API access for data exchange and process integration. |
REST and other modern APIs are featured for partner and client system integrations. | |
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Third-Party App Marketplace Catalog of pre-built integrations with popular fintech and productivity tools. |
Morningstar Office integrates with popular third-party fintech and productivity apps. | |
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Open Data Standards Support for widely accepted data exchange standards (FIX, OFX, REST, etc.). |
Support for REST and other standards-based data exchange protocols is cited. | |
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Single Sign-On (SSO) Integrate with directory services for unified credential management. |
Supports SSO with enterprise identity platforms. | |
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Webhooks Configurable webhooks for real-time system notifications and triggers. |
Webhook and event notification support for workflow automation. | |
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Custom Plug-In Support Extend system with in-house or third-party plug-ins and extensions. |
Custom and third-party plug-ins/extensions are supported. | |
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Batch Data Sync Scheduler and tools for batch synchronization of large data sets. |
Batch and scheduled data sync processes are available. | |
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Integration Monitoring Visibility and alerts regarding integration health and data flow. |
Integration health and status monitoring tools included. | |
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Concurrent Integration Limit Maximum number of concurrent system integrations supported. |
No information available | |
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Mean Integration Response Time Average response time for key API calls or integrations. |
No information available |
User Experience and Accessibility
(7 Yes /7 Known /9 Possible features)
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Mobile Responsiveness Optimized interface for use on mobile devices. |
Web interface is mobile-optimized and responsive. | |
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Accessibility Compliance Adherence to accessibility standards (e.g., WCAG) for users with disabilities. |
Designed to meet accessibility standards (e.g., WCAG compliance) to support all users. | |
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User Personalization Support for tailored views, notifications, and navigation per user. |
User-level personalization for dashboards and notifications is supported. | |
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Contextual Help In-app help, tooltips, guides, and tutorials. |
Inline help, guides, and tooltips present throughout the application. | |
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Multi-Window Support Ability to use multiple windows or tabs without session conflicts. |
Multi-tab and window usage is supported within browser-based platform. | |
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Localization Support for multiple languages and regional formats. |
Multiple languages and regional formats are available. | |
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End-User Training Tools Library of learning resources and onboarding modules. |
Access to onboarding training material and support documents. | |
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User Session Timeout Setting Duration after which an idle user is automatically logged out. |
No information available | |
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Page Load Speed Average time to load main user interface pages. |
No information available |
Client Communication Tools
(8 Yes /8 Known /10 Possible features)
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Secure Messaging End-to-end encrypted chat or messaging with clients within the platform. |
Secure, encrypted client and team messaging is offered within the platform. | |
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Bulk Email Campaigns Ability to create and send targeted email campaigns to clients. |
Supports bulk/tailored email campaigns. | |
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SMS Integration Direct messaging via SMS to clients’ registered numbers. |
SMS communications is available through integrations. | |
|
E-Document Delivery Securely send statements, disclosures, and other documents to clients. |
E-documents (statements, disclosures, etc.) can be securely delivered to clients. | |
|
Campaign Analytics Track open rates, clicks, and engagement for outbound communications. |
Campaign analytics dashboard for outreach is included. | |
|
Automated Reminders System-generated reminders for pending actions or documents. |
Automated reminders for tasks and pending client documents built-in. | |
|
Template Management Central management of approved email and message templates. |
Central management and editing of communication templates. | |
|
Opt-In/Opt-Out Management Maintain compliant records of client marketing communication preferences. |
System tracks and manages marketing opt-in/out status for compliance. | |
|
Concurrent Campaign Limit Maximum number of simultaneous outbound campaigns. |
No information available | |
|
Message Delivery Time Average time for messages to be delivered to clients. |
No information available |
Service Case and Ticketing Management
(8 Yes /8 Known /10 Possible features)
|
Case Creation Automation Auto-generation of service cases from incoming emails or client messages. |
Cases can be created automatically from inbound messages or emails. | |
|
Priority and Categorization Support for tagging tickets by priority and type for routing and handling. |
Priority and categorization workflows are standard for support/service tickets. | |
|
Assignment Rules Automated or manual assignment of cases to the appropriate team or individual. |
Assignment rules (manual or automatic) exist for ticket management. | |
|
SLAs and Escalation Rules Configurable SLAs and escalation triggers for overdue cases. |
SLAs and escalation triggers can be configured for timely service. | |
|
Case Resolution Workflows Guided workflows for efficient problem investigation and resolution. |
Guided workflows walk advisors through case and ticket resolution. | |
|
Internal Notes and Collaboration Private notes, file sharing, and team chat on each ticket. |
Internal notes, file sharing, and collaboration tools are standard for tickets. | |
|
Client Portal Access Clients can view, update, and track their own tickets online. |
Clients can access a portal for viewing and managing their support cases. | |
|
Case Closure Feedback Collect client satisfaction feedback upon case resolution. |
Client satisfaction and feedback is requested at closure of cases. | |
|
Active Case Limit Maximum number of open service cases the system can manage simultaneously. |
No information available | |
|
Average Case Resolution Time Mean turnaround time for resolving standard support tickets. |
No information available |
Performance, Reliability, and Support
(8 Yes /8 Known /10 Possible features)
|
System Uptime SLA Contractually guaranteed percentage of system availability. |
undefined Service-level uptime is contractually backed (SLA available on request, generally >99%). |
|
|
Disaster Recovery and Backup Automated data backup and rapid failover capabilities. |
Automated backup and disaster recovery/failover is advertised as standard. | |
|
24/7 Support Availability Access to technical support around the clock. |
24/7 technical support is offered for users. | |
|
Response Time Guarantee Average time to respond to critical support requests. |
No information available | |
|
User Community Portal Online forum and help center for users to share solutions. |
User forum/support portal for peer support and resources. | |
|
Regular Software Updates Commitment to periodic updates and enhancements. |
Commitment to regular product and security updates is detailed in documentation. | |
|
Performance Monitoring Tools Built-in utilities to monitor system health and usage. |
Client-accessible performance and system monitoring tools offered. | |
|
Incident Notification Immediate alerts to administrators for system issues. |
Immediate notification is available for administrators in the case of incidents. | |
|
System Scalability Capacity to expand concurrent users or data usage without significant degradation. |
Scalability features documented for handling large enterprise accounts and users. | |
|
Peak Concurrent User Support Maximum number of users supported simultaneously under full load. |
No information available |
Fund Accounting Systems for Fund Operations
Software for calculating net asset values (NAVs), processing corporate actions, managing income distributions, and maintaining financial records for investment funds. These systems ensure accurate valuation of fund assets and liabilities.
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Core Fund Accounting Functionality
(9 Yes /11 Known /14 Possible features)
|
Net Asset Value (NAV) Calculation Automated computation of NAV for funds, incorporating all relevant assets and liabilities. |
Morningstar Office includes automated NAV calculation as part of its fund accounting suite, referenced in official product literature and feature overview. | |
|
Multi-currency Accounting Ability to process transactions and holdings in multiple currencies. |
Multi-currency accounting is listed as a capability in Morningstar Office’s product documentation and feature list. | |
|
Double-Entry Bookkeeping Support for double-entry accounting principles to ensure accurate record-keeping. |
Double-entry bookkeeping is a standard accounting principle, and Morningstar Office core accounting functionality explicitly mentions this. | |
|
Cash and Position Reconciliation Automated daily matching of cash balances and securities positions against custodians/brokers. |
Morningstar Office offers reconciliation tools for cash and positions, per official support materials and implementation guides. | |
|
Expense Accruals Automated recognition and accrual tracking of fund expenses and fees. |
Expense accruals are discussed in product datasheets and user guides under fund expense and fee management features. | |
|
Income Recognition Recognition and allocation of dividends, interest, and other income streams. |
Income recognition (interest, dividends, etc.) is supported according to the Morningstar Office reporting and accounting details. | |
|
Custom Chart of Accounts Flexible setup and management of account structures specific to fund requirements. |
Support for a custom chart of accounts is listed as part of the fund/account setup workflows and system configurability. | |
|
Accounting Period Management Handling and control over multiple open/close accounting periods. |
Morningstar Office handles accounting period management, supporting multiple open/close periods, per implementation documentation. | |
|
Portfolio Valuation Frequency The frequency with which the system can value portfolios (e.g., daily, weekly, monthly). |
No information available | |
|
Scalability Maximum number of funds or portfolios the system can handle concurrently. |
No information available | |
|
Real-Time Processing Ability to process and update accounting entries in real time versus end-of-day batches. |
Not as far as we are aware.* Morningstar Office updates and processes are typically end-of-day batch, not real-time. This is evident from product FAQs and operation flow. | |
|
Sub-ledger Support Capability to maintain detailed sub-ledgers for specific asset types or activities. |
Not as far as we are aware.* Sub-ledger support is not explicitly mentioned in product collateral and typically not standard for portfolio management tools focused on end-user advisors. | |
|
Audit Trail Comprehensive tracking of all changes, edits, and transactions for audit purposes. |
Audit trail functionality is referenced in security, compliance, and data integrity sections of Morningstar Office’s documentation. | |
|
Fund Structures Supported Number of fund structures the system can accommodate (e.g., open-ended, closed-ended, umbrella, segregated mandate). |
No information available |
Corporate Actions Processing
(1 Yes /1 Known /13 Possible features)
|
Automated Event Capture Integration or feed for identifying and importing corporate action events. |
No information available | |
|
Voluntary/ Mandatory Action Handling Ability to process both voluntary and mandatory events (e.g., tender offers, stock splits). |
No information available | |
|
Entitlement Calculation Accurate calculation of holdings impact and entitlements for all corporate actions. |
No information available | |
|
Event Notification Automated alerts and workflows for pending and processed events. |
No information available | |
|
Multiple Event Processing Speed The system’s capacity to process multiple concurrent corporate actions. |
No information available | |
|
Historical Corporate Actions Handling Ability to recognize and correct for past or missed corporate events. |
No information available | |
|
Market Data Integration Capability to import corporate action data from market data vendors. |
No information available | |
|
Undo/Redo Processing Functionality to reverse or correct processed corporate action events as needed. |
No information available | |
|
Multi-class Share Support Handle actions across different share classes efficiently. |
No information available | |
|
SWIFT Corporate Actions Messaging Support for receiving and sending corporate actions via SWIFT formats. |
No information available | |
|
Audit Logging of Corporate Actions Audit trail specifically for all corporate action processes. |
No information available | |
|
Manual Input Options Facility for users to manually input or override corporate action details. |
Manual input of transactions and adjustments is supported, including override of certain data, per user interface documentation and help desk articles. | |
|
Tax Impact Calculation Automated calculation and booking of tax implications linked to corporate actions. |
No information available |
Income Distribution and Allocation
(8 Yes /8 Known /12 Possible features)
|
Automated Distribution Schedule Scheduling of recurring or one-off income distributions, including frequency and amount. |
Morningstar Office allows for recurring and scheduled distribution workflows for income and dividends per published help guides. | |
|
Income Allocation Methods Support for various allocation methods (pro-rata, FIFO, LIFO, custom rules). |
Supports various income allocation models as part of portfolio and investor management, according to reporting tool details. | |
|
Gross/Net Distribution Processing Ability to compute both gross and net amounts for distribution to investors. |
Gross and net distribution calculations are supported for investor payouts, as shown in the distribution processing FAQ. | |
|
Dividend Reinvestment Support Automatic reinvestment of income distributions into fund units. |
Dividend reinvestment is a supported functionality based on platform feature overview. | |
|
Multi-Tier Shareholder Structures Support for allocating and processing income across different shareholder classes, tranches, or series. |
System can handle multiple shareholder classes/tranches when performing distributions and reporting, per documentation. | |
|
Tax Withholding Calculations Automated withholding and reporting of taxes on distributions. |
No information available | |
|
Payment Channel Options Ability to distribute via multiple channels (ACH, cheque, SWIFT, etc.). |
ACH and check distribution supported; SWIFT not explicitly mentioned, but multiple methods are referenced in fund payout documentation. | |
|
Distribution Frequency Options Number of different frequency settings supported (e.g., daily, weekly, monthly, quarterly, annual). |
No information available | |
|
Dynamic Allocation Adjustment Ability to adjust allocations based on shareholder changes or corrections post-calculation. |
No information available | |
|
Reporting on Distributions Automated generation of reports detailing distribution calculations and payments. |
Comprehensive distribution reports are available and customizable, as noted in reporting module overview. | |
|
Ex-Date/Record-Date Processing Automated processing of distributions based on relevant ex-dates and record-dates. |
Ex-date and record-date logic for distributions is included in system-generated schedules and processing. | |
|
Custom Distribution Rules Support for user-defined or fund-specific income distribution logic. |
No information available |
Financial Reporting
(6 Yes /6 Known /11 Possible features)
|
Standard Financial Statements Automated production of balance sheets, income statements, and cash flow statements. |
Balance sheets, income statements, and cash flow reports are standard and automated features in Morningstar Office. | |
|
Custom Report Builder Users can define, build, and save customized financial and regulatory reports. |
The platform offers a custom report builder for users to configure and save their own reports. | |
|
Automated Regulatory Reporting Out-of-the-box support for regulatory templates (e.g., SEC, UCITS, AIFMD, IFRS). |
No information available | |
|
Multi-period Comparative Reporting Produce reports with side-by-side comparisons over multiple reporting periods. |
Multi-period comparative reporting is available, allowing users to compare funds/portfolios across reporting periods. | |
|
Export Formats Number of report output formats supported (PDF, Excel, XML, XBRL, etc.). |
No information available | |
|
Scheduled Report Distribution Automated emailing or uploading of reports to stakeholders or regulatory portals. |
Scheduled reporting and automatic report distribution via email is available per product documentation. | |
|
Drill-down Reporting Interactive reporting with the ability to drill-down to transaction-level data. |
No information available | |
|
Audit Confirmation Letters Support Automatic generation and distribution of audit confirmation letters. |
No information available | |
|
Customizable Disclosure Notes Ability to add custom notes/disclosures to financial statements. |
No information available | |
|
Reconciliation Reports Automated production of cash/position reconciliation reports for audit and compliance. |
Reconciliation reports are provided via automated workflows and are available for compliance purposes. | |
|
User Access Controls over Reports Granular control over who can view, edit, or distribute reports. |
Role-based access control for reporting is referenced in the user administration and security documentation. |
Data Integration and Connectivity
(3 Yes /3 Known /12 Possible features)
|
API Availability Availability of REST, SOAP or other APIs for integration with external systems. |
No information available | |
|
Batch File Import/Export Support for bulk upload or download of data in file formats (CSV, XML, JSON, etc.). |
Batch file import/export, including CSV and Excel, is supported for portfolio, security, and transaction data. | |
|
Custodian Data Feeds Number of custodians with out-of-the-box data feed integration options. |
No information available | |
|
Market Price Feed Integration Direct integration to market price and security master feeds (e.g., Bloomberg, Reuters). |
Integration with Bloomberg, Reuters, etc. for price feeds is available as per product integrations overview. | |
|
Third-party System Compatibility Supports integration with common risk, trade order management, and compliance systems. |
Integration with third-party systems (e.g., risk, trade order management) is a noted benefit in Morningstar Office's integration information. | |
|
Real-time Data Synchronization Capability to synchronize or update data in real time across platforms. |
No information available | |
|
SWIFT Message Support Support for sending/receiving financial messages in SWIFT format. |
No information available | |
|
Data Validation and Cleansing Automated checking, mapping, and correction of incoming data feeds. |
No information available | |
|
Web Service Endpoints Number of pre-configured web service endpoints available. |
No information available | |
|
Error Handling and Alerts Automated identification and notification of data integration issues. |
No information available | |
|
Flexible Data Mapping User-configurable data mapping between external and internal systems. |
No information available | |
|
Multi-tenancy Support System can segregate data and workflows for multiple clients within the same platform. |
No information available |
User Experience and Workflow Automation
(11 Yes /11 Known /12 Possible features)
|
Customizable Dashboards Personalized dashboards showing relevant KPIs, alerts, and task lists. |
Customizable dashboards with portfolio KPIs and alerts are a well-marketed feature according to product details. | |
|
Workflow Engine Integrated workflow tools to define, trigger, and automate business processes. |
Built-in workflow engine is used for approvals, alerts, and key tasks, per workflow automation module documentation. | |
|
User Roles and Permissions Granular control over user access, editing, and approval rights. |
Granular user permissions and roles are provided; referenced in user administration and platform security guides. | |
|
Task Assignment and Escalation Automated delegation and reminders for pending or overdue tasks. |
Task assignment and notification capabilities for workflow management are included, per the Office workflow engine documentation. | |
|
Bulk Processing Support for bulk editing, approvals, or transaction uploads. |
Bulk processing (for data imports, account updates) is a common use case supported as documented in implementation guides. | |
|
Mobile/Tablet Accessibility Access platform features through mobile devices and tablets. |
Mobile and tablet access confirmed as supported in product marketing and mobile companion app details. | |
|
Language Localization Support for multiple languages for interface and reporting. |
Language options (including Spanish and French) are available for the platform, according to user setup and interface options. | |
|
Training and Help Resources Integrated user guides, video tutorials, and context-sensitive help. |
Integrated help resources and video tutorials available within platform; dedicated knowledge base also exists. | |
|
Search and Filtering Advanced search tools and data filters for quick data access. |
Advanced search and filtering available throughout platform, as described in end-user training guides. | |
|
User Activity Logging Automatic recording of user actions for security and compliance. |
User activity logging is provided to ensure auditability and traceability for compliance. | |
|
Workflow Exception Handling Automated detection and management of workflow exceptions or breaks. |
No information available | |
|
Document Management Store and retrieve associated fund documentation within the platform. |
Storage and management of fund documents is supported in platform resources documentation. |
Compliance and Controls
(3 Yes /3 Known /11 Possible features)
|
Rule-based Policy Enforcement Automated compliance checks based on custom or regulatory rules. |
No information available | |
|
Approval Workflows Multi-level approval workflows for sensitive tasks and sign-offs. |
Approval workflows supported for sensitive updates and sign-offs; documented in platform workflow setup. | |
|
Exception Alerts Automated warning and escalation for compliance exceptions. |
Exception alerts for compliance and data issues are noted as configurable warnings and escalation triggers in documentation. | |
|
Regulator Audit Log Comprehensive logging tailored for regulatory inspection needs. |
No information available | |
|
Segregation of Duties Controls to ensure critical functions are performed by separate users. |
No information available | |
|
Threshold Monitoring Pre-set limits for exposures, transactions, or NAV deviations triggering alerts. |
No information available | |
|
Automated Reporting to Regulators Direct submission features to regulatory agencies via portal/API. |
No information available | |
|
KYC/AML Checks Integration Integration to know-your-customer and anti-money laundering data providers. |
KYC/AML integration partners (e.g., regulatory data) mentioned in integration overview for compliance and onboarding. | |
|
Historical Version Controls Ability to retrieve and report historical data by effective date. |
No information available | |
|
Data Masking for Sensitive Fields Masked display of sensitive regulatory and client data. |
No information available | |
|
Automatic Breach Reporting Instant reporting and alerting of compliance breaches. |
No information available |
Security and Data Protection
(6 Yes /6 Known /10 Possible features)
|
Multi-factor Authentication Support for two-factor or multi-factor user authentication. |
Multi-factor authentication is supported as part of platform login security per Morningstar Office user security guides. | |
|
Data Encryption Encryption of data both in storage (at rest) and when transmitted. |
Data encryption for data at rest and in transit is referenced as a core security policy. | |
|
Role-based Access Control User access granted by assigned roles with least-privilege principles. |
Role-based access control implemented throughout system, per user permissioning features. | |
|
Regular Security Updates Frequency with which security patches and system updates are issued. |
No information available | |
|
Penetration Testing Regularly scheduled third-party penetration/vulnerability testing. |
Penetration testing and vulnerability scanning are claimed components of Morningstar's security regime. | |
|
Audit Logging and Monitoring Comprehensive audit logs accessible for investigation. |
Audit logging and monitoring are provided for investigative and compliance requirements. | |
|
Disaster Recovery/RTO System recovery time objective if disaster recovery must be invoked. |
No information available | |
|
Data Backup Frequency Interval at which full or incremental data backups are performed. |
No information available | |
|
Secure Data Destruction Assurance that deleted data is irreversibly destroyed. |
No information available | |
|
GDPR/Data Privacy Compliance System compliance with major privacy laws (GDPR, CCPA, etc.). |
Morningstar broadly states GDPR and global data privacy compliance for its cloud products. |
Performance, Scalability, and Availability
(2 Yes /2 Known /9 Possible features)
|
Concurrent User Support Number of users supported simultaneously on the platform. |
No information available | |
|
Transaction Processing Speed Number of accounting transactions processed per second. |
No information available | |
|
Uptime Guarantee Service-level uptime commitment by the vendor. |
No information available | |
|
Disaster Recovery RPO Recovery Point Objective indicating maximum data loss in case of disaster. |
No information available | |
|
Horizontal Scalability Ability to add additional servers/resources for greater volume. |
No information available | |
|
Peak Load Handling Maximum transaction load the system can handle without degradation. |
No information available | |
|
Auto-scaling Cloud Deployment Built-in capability for automatic scaling in cloud environments. |
Auto-scaling and cloud deployment are available for Morningstar Office as a SaaS solution. | |
|
High Availability Architecture Design elements ensuring continuous operation with fault tolerance. |
Product materials reference high availability and robust cloud infrastructure ensuring minimal downtime. | |
|
Failover Time Time taken for system failover in the event of component failure. |
No information available |
Pricing, Licensing, and Vendor Support
(6 Yes /6 Known /10 Possible features)
|
License Models Supported Support for various license models (SaaS subscription, on-premise, etc.). |
Both SaaS and desktop deployment have been offered; support for various licensing models confirmed in FAQ. | |
|
Volume-based Pricing Tiers Availability of pricing tiers tied to fund size or number of funds. |
Scaled pricing models, including per account, user, or AUM, are available according to pricing literature. | |
|
Custom Contract Flexibility Willingness to offer custom contracts and SLAs. |
No information available | |
|
Implementation Support Availability of vendor support during setup and onboarding. |
Dedicated onboarding and implementation support are referenced in product setup materials. | |
|
24/7 Client Support Round-the-clock live support availability. |
24/7 support is mentioned as being available for cloud platform users. | |
|
Average Issue Resolution Time Average time to resolve a typical support issue. |
No information available | |
|
Knowledge Base/Community Portal Access to self-help resources and user communities. |
Extensive online knowledge base and community forum is available for Morningstar Office. | |
|
Regular Feature Releases Frequency of new feature or update releases. |
No information available | |
|
Data Migration Services Support for migrating data from legacy systems. |
Morningstar offers migration tools and services for new Office customers moving from legacy platforms. | |
|
Contract Term Flexibility Flexible contract durations and renewal terms. |
No information available |
Customization, Extensibility, and Upgradability
(1 Yes /1 Known /9 Possible features)
|
User-defined Workflows Support for building custom workflows and automations without vendor involvement. |
No information available | |
|
Plugin/Extension Framework Ability to add custom modules or extensions to core platform. |
No information available | |
|
Custom Fields and Forms Users can add custom fields, forms, and data attributes. |
No information available | |
|
Scripting/SDK Support Availability of scripting or SDK for advanced customizations. |
No information available | |
|
Branding/White-labeling Option to customize the user interface and reports with firm branding. |
No information available | |
|
Upgrade Path Clarity Clear communication on how upgrades are managed and delivered. |
No information available | |
|
Backward Compatibility Ensures new versions do not break existing integrations or customizations. |
No information available | |
|
Open API Documentation Comprehensive developer documentation for system APIs. |
Documentation for Morningstar Office APIs is publicly available for developers. | |
|
Sandbox/Test Environment Access to a separate environment for testing customizations and updates. |
No information available |
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