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Temenos Infinity from Temenos
A digital banking platform that delivers pre-composed banking services, enables banks to develop their own fintech solutions and capabilities, and create outstanding customer experiences. Supports omnichannel banking, advanced analytics, and seamless integration with core banking systems.
Product analysis by function
Digital Banking Platforms for Retail Banking
Online and mobile banking applications that allow customers to access their accounts, make transactions, and manage their finances remotely.
More Digital Banking Platforms
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User Experience & Interface
(6 Yes /6 Known /13 Possible features)
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Mobile App Availability Whether the platform offers a dedicated mobile application for iOS and Android devices |
Temenos Infinity advertises a native mobile banking app for both iOS and Android devices, supporting app-based digital banking. | |
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Responsive Web Design Whether the web platform automatically adjusts to different screen sizes and devices |
Temenos Infinity marketing literature and demos show responsive, device-adaptive web interfaces. | |
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Biometric Authentication Support for fingerprint, facial recognition, or other biometric login methods |
Biometric authentication (fingerprint, face recognition) is a documented login option in Temenos Infinity product documentation. | |
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UI Customization Ability for users to personalize their dashboard, widgets, and interface elements |
Temenos Infinity allows dashboard personalization and widget arrangement per user preference. | |
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Accessibility Compliance Adherence to WCAG or similar accessibility standards for users with disabilities |
Temenos Infinity states compliance with major accessibility (WCAG) standards. | |
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Dark Mode Support Option for users to switch to a dark color scheme to reduce eye strain |
Dark mode is officially listed as a feature for Temenos Infinity's mobile and web interfaces. | |
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Multi-language Support Number of languages available for users to interact with the platform |
No information available | |
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Page Load Speed Average time it takes for pages to load fully on the platform |
. | No information available |
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Single Sign-On (SSO) Ability to use one set of login credentials across multiple services or platforms |
. | No information available |
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Push Notifications Support for sending real-time alerts to users' devices |
. | No information available |
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In-app Chat Support Live chat functionality for customer service directly within the platform |
. | No information available |
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Voice Banking Integration Integration with voice assistants like Alexa, Google Assistant, or Siri |
. | No information available |
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User Satisfaction Score Average rating from user feedback on experience and usability |
. | No information available |
Account Management
(8 Yes /8 Known /12 Possible features)
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Real-time Balance Updates Whether account balances are updated in real-time as transactions occur |
Real-time balance updates are part of core digital banking operations in Temenos Infinity. | |
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Transaction History Depth How far back users can view their transaction history |
. | No information available |
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Transaction Search Ability to search through past transactions using various filters |
Transaction search and filter functionality is part of the product's standard digital banking suite. | |
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Transaction Categorization Automatic categorization of transactions (e.g., groceries, utilities) |
Automatic transaction categorization is described as a feature for spend analytics. | |
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Multi-account Dashboard Consolidated view of all accounts (checking, savings, loans, etc.) in one interface |
Multi-account dashboard is demonstrated in user demos and platform screenshots. | |
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Account Nickname Customization Ability for users to rename accounts with personalized labels |
. | No information available |
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Statement Generation Ability to generate and download account statements for specific periods |
Statement generation is a digital self-service feature in Temenos Infinity documentation. | |
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Tax Document Access Availability of tax-related documents (e.g., 1099-INT) within the platform |
. | No information available |
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Account Closure Self-service functionality to close accounts without visiting a branch |
. | No information available |
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Account Alerts Customizable notifications for account activities (e.g., low balance) |
Customizable account alerts and notifications are described as a built-in capability. | |
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External Account Linking Ability to connect and view accounts from other financial institutions |
Ability to link and show external accounts is part of Infinity's account aggregation and open banking features. | |
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Account Opening Ability to open new accounts entirely through the digital platform |
Online account opening (digital onboarding) is one of the main selling points of Temenos Infinity. |
Payment & Transfer Capabilities
(5 Yes /5 Known /13 Possible features)
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Internal Transfer Speed How quickly transfers between accounts at the same bank are processed |
. | No information available |
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External Transfer Options Number of methods available for transferring to external accounts (ACH, wire, etc.) |
. | No information available |
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Bill Pay Service Functionality to schedule and manage payments to service providers and billers |
Bill pay is included as a primary digital banking function. | |
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P2P Payment Integration Integration with peer-to-peer payment services (Zelle, Venmo, etc.) |
P2P integration is available by API or as a pre-integrated option (e.g. Zelle, PayPal, etc.). | |
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Recurring Transfers Ability to set up automatic, repeating transfers between accounts |
Recurring transfers set up is available to users. | |
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Transfer Limits Maximum amount that can be transferred in a single transaction |
. | No information available |
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International Wire Support Ability to initiate and track international wire transfers |
. | No information available |
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Real-time Payments Support for instant payment networks like RTP or FedNow |
. | No information available |
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QR Code Payments Support for generating or scanning QR codes to initiate payments |
. | No information available |
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Mobile Check Deposit Functionality to deposit checks by taking photos with a mobile device |
Mobile check deposit is provided via mobile app as part of its digital banking suite. | |
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Bill Payment Reminders Proactive notifications about upcoming bill payments |
Bill payment reminders are supported as account alert types. | |
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Transfer Templates Ability to save transfer details for frequent transactions |
. | No information available |
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Payment Status Tracking Ability to track the status of payments and transfers in real-time |
. | No information available |
Security & Fraud Protection
(5 Yes /5 Known /13 Possible features)
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Multi-factor Authentication Requiring multiple forms of verification before granting account access |
Multi-factor authentication is a baseline security feature in Infinity's security documentation. | |
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Encryption Level Strength of encryption used to protect data (e.g., 128-bit, 256-bit) |
. | No information available |
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Automatic Session Timeout Whether the system automatically logs users out after a period of inactivity |
Session timeout/auto-logout after inactivity is configurable and part of the security suite. | |
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Device Recognition System can identify and flag logins from new or unrecognized devices |
Device recognition and new device login notification available through the security layer. | |
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Fraud Monitoring Active monitoring systems that detect and flag suspicious activities |
Active transaction and fraud monitoring features are described in compliance and anti-fraud capabilities. | |
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Transaction Verification Secondary verification required for high-risk or unusual transactions |
. | No information available |
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Card Controls Ability to freeze/unfreeze cards, set usage limits, or restrict geographical usage |
. | No information available |
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Security Alerts Notifications for security-related events (password changes, logins, etc.) |
. | No information available |
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Vulnerability Testing Frequency How often the platform undergoes security testing and assessments |
. | No information available |
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Fraud Guarantee Financial protection offered to customers in case of fraudulent transactions |
. | No information available |
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Privacy Controls User options to control data sharing and privacy preferences |
. | No information available |
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IP Blocking Ability to block access from suspicious IP addresses or regions |
IP blocking and access control are described in the security architecture and admin settings. | |
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Compliance Certifications Number of security and compliance certifications held (PCI DSS, ISO 27001, etc.) |
. | No information available |
Personal Financial Management
(6 Yes /6 Known /14 Possible features)
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Spending Analysis Tools that analyze and visualize spending patterns across categories |
Temenos Infinity provides spend analysis and visualization tools as part of its PFM offering. | |
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Budgeting Tools Features that help users create and monitor budgets |
Budgeting tools and budget tracking are shown in customer and product demos. | |
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Financial Goal Setting Ability to set and track progress toward financial goals |
Goal setting (savings, debt, retirement) features are part of the PFM modules. | |
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Net Worth Tracking Calculation and visualization of overall financial position |
Net worth tracking is available if the institution enables account aggregation. | |
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Cash Flow Forecasting Prediction of future account balances based on recurring transactions |
. | No information available |
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Automated Savings Tools that automatically move money to savings based on rules or AI |
Automated savings rules and features are part of the platform's automation options. | |
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Investment Tracking Ability to monitor investment performance within the platform |
. | No information available |
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Financial Health Score Personalized scoring system to assess overall financial wellbeing |
. | No information available |
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Debt Payoff Planning Tools to create and optimize strategies for debt reduction |
. | No information available |
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Bill Negotiation Services Features that help users identify and reduce recurring expenses |
. | No information available |
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Tax Optimization Suggestions Recommendations for minimizing tax liability based on spending and income |
. | No information available |
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Financial Education Content Availability of educational resources about financial topics |
Financial education content modules available in app for user engagement. | |
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Subscription Tracking Identification and management of recurring subscription payments |
. | No information available |
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Historical Data Range How far back the PFM tools analyze financial history |
. | No information available |
Credit & Lending Features
(2 Yes /2 Known /13 Possible features)
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Credit Score Access Free access to credit score information within the platform |
Access to credit scores is available as a partner integration in Temenos Infinity. | |
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Credit Score Simulator Tools that show how different actions might affect credit scores |
. | No information available |
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Loan Application Process Ability to apply for loans entirely through the digital platform |
End-to-end digital loan application, including digital KYC, is a core feature in sales documentation. | |
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Loan Application Speed Average time from application submission to decision |
. | No information available |
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Pre-qualification Tools Features that assess eligibility for products without affecting credit score |
. | No information available |
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Loan Management Tools to view, manage, and make extra payments on existing loans |
. | No information available |
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Credit Card Management Specialized tools for managing credit card accounts and rewards |
. | No information available |
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Interest Rate Comparison Features that compare available interest rates across products |
. | No information available |
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Debt Consolidation Tools Resources to help combine multiple debts into a single loan |
. | No information available |
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Automatic Payment Options Setup for automatic loan or credit card payments |
. | No information available |
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Credit Limit Increase Requests Self-service tools to request higher limits on credit products |
. | No information available |
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Personalized Loan Offers Customized lending offers based on the customer's financial profile |
. | No information available |
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BNPL Integration Integration with Buy Now, Pay Later services for purchases |
. | No information available |
Customer Support & Service
(2 Yes /2 Known /13 Possible features)
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In-app Chat Support Live chat functionality directly within the platform |
Live chat and in-app conversational support are demonstrated in customer engagement demos. | |
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AI Chatbot Assistance Automated conversational interface for answering questions and solving issues |
. | No information available |
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Video Banking Ability to video conference with bank representatives |
. | No information available |
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Co-browsing Support Feature allowing support staff to see and navigate the customer's screen |
. | No information available |
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Support Hours Number of hours per day that live support is available |
. | No information available |
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Self-service Knowledge Base Searchable repository of help articles and guides |
. | No information available |
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Branch/ATM Locator Tools to find nearby physical banking locations |
Branch and ATM locator functionality included as a widget in the platform. | |
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Appointment Scheduling Ability to schedule in-person or virtual meetings with bank staff |
. | No information available |
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Feedback Mechanisms Tools for customers to provide input on the banking experience |
. | No information available |
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Support Request Tracking System for monitoring the status of customer service inquiries |
. | No information available |
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Average Response Time Typical time to receive a response to support inquiries |
. | No information available |
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Call-back Options Feature allowing customers to request a call rather than waiting on hold |
. | No information available |
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Social Media Support Customer service available through social media channels |
. | No information available |
Integration & Connectivity
(3 Yes /3 Known /13 Possible features)
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Open Banking API Availability of APIs that allow third-party developers to build on the platform |
Temenos Open API layer enables third-party integration and open banking interfaces. | |
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External Account Aggregation Ability to pull in data from accounts at other financial institutions |
External account aggregation is part of the platform, supporting account data pull from other providers. | |
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Number of API Endpoints Quantity of different API services available for integration |
No information available | |
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Digital Wallet Integration Support for Apple Pay, Google Pay, Samsung Pay, etc. |
Integration with major digital wallet providers (Apple Pay, Google Pay, Samsung Pay) is documented. | |
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Personal Finance App Connectivity Direct integration with budgeting and financial planning apps |
. | No information available |
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Accounting Software Integration Ability to connect with QuickBooks, Xero, or other accounting systems |
. | No information available |
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eCommerce Platform Integration Built-in connections to online shopping and payment platforms |
. | No information available |
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Wearable Device Support Banking functionality on smartwatches or other wearable technology |
. | No information available |
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IoT Device Integration Connectivity with Internet of Things devices for financial functions |
. | No information available |
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Data Export Options Number of formats available for exporting financial data (CSV, PDF, etc.) |
. | No information available |
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Tax Software Integration Direct connection to tax preparation software |
. | No information available |
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Developer Sandbox Testing environment for developers building on the platform |
. | No information available |
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Webhook Support Ability to trigger automated actions in other systems based on banking events |
. | No information available |
Personalization & AI Capabilities
(3 Yes /3 Known /13 Possible features)
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Personalized Insights AI-generated observations about spending patterns and financial behavior |
AI-driven personalized insights and financial advice are featured in platform overviews. | |
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Product Recommendations Personalized suggestions for financial products based on user profile |
. | No information available |
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Predictive Cash Flow AI forecasting of future account balances based on historical patterns |
Predictive cash flow/AI forecasting is included in PFM and analytics modules. | |
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Smart Savings Features AI-driven tools that automatically optimize savings based on spending patterns |
. | No information available |
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Voice Banking Assistant Natural language processing capabilities for voice-based banking |
. | No information available |
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Personalized Interface Dynamic UI that adapts based on user behavior and preferences |
. | No information available |
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Financial Habit Recognition AI identification of patterns in financial behavior |
. | No information available |
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Anomaly Detection AI systems that identify unusual transactions or patterns |
. | No information available |
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Smart Notification System Contextual alerts based on user behavior and preferences |
Smart, contextual notification system described in platform feature lists. | |
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Behavioral Analytics Capabilities Advanced analysis of user interactions to improve experience |
. | No information available |
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Custom Financial Advice Personalized financial guidance based on individual circumstances |
. | No information available |
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Life Event Detection AI recognition of major life changes from transaction patterns |
. | No information available |
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Customer Segmentation Granularity Number of distinct customer segments the AI can identify for personalization |
. | No information available |
Platform Technical Capabilities
(2 Yes /2 Known /14 Possible features)
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System Uptime Percentage of time the platform is operational and available |
No information available | |
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System Response Time Average time for the system to respond to user requests |
. | No information available |
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Concurrent User Capacity Maximum number of simultaneous users the system can support |
. | No information available |
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Disaster Recovery Time Time required to restore service after a major outage |
. | No information available |
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Update Frequency How often the platform receives feature updates and improvements |
. | No information available |
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Backward Compatibility Whether updates maintain compatibility with older devices and OS versions |
. | No information available |
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Cloud-based Architecture Whether the platform uses cloud infrastructure versus on-premises |
Cloud-native architecture is repeatedly specified in Temenos Infinity marketing material. | |
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Multi-region Deployment Platform operation across multiple geographic regions for redundancy |
Supports multi-region deployment for global institutions and offers regional redundancy. | |
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Microservices Architecture Use of modular, independently deployable services |
. | No information available |
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Database Performance Speed of database queries and transactions |
. | No information available |
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API Rate Limits Maximum number of API calls allowed per minute |
. | No information available |
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Monitoring Coverage Percentage of system components under active monitoring |
. | No information available |
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Data Backup Frequency How often system data is backed up |
. | No information available |
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Automated Testing Coverage Percentage of codebase covered by automated tests |
. | No information available |
Customer Relationship Management for Retail Banking
Systems that help banks manage customer interactions, track customer information, and deliver personalized services.
More Customer Relationship Management
More Retail Banking ...
Core CRM Functionality
(10 Yes /10 Known /12 Possible features)
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360° Customer View Consolidated view of all customer information, interactions, accounts, and relationships in a single interface |
Temenos Infinity emphasizes a consolidated digital banking experience which includes a 360° view of the customer in its marketing and documentation. | |
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Contact Management Ability to store, organize, and manage customer contact information across channels |
Contact management is a core CRM function highlighted in Temenos Infinity feature list. | |
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Interaction History Comprehensive record of all customer touchpoints including branch visits, calls, emails, and digital interactions |
Interaction and communication history (calls, emails, digital) is noted as a key function for customer insights. | |
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Account Hierarchy Visualization Visual representation of customer relationships, household connections, and account structures |
Temenos advertises household and business relationship views, supporting account hierarchy visualization. | |
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Customer Segmentation Tools to segment customers based on demographic, behavioral, transactional, and profitability attributes |
Advanced customer segmentation is discussed in their analytics and marketing material. | |
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Task Management System for creating, assigning, and tracking tasks related to customer service and sales activities |
Task management is present as workflow and service requests are tracked and assigned in the platform. | |
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Document Management Repository for storing, organizing, and retrieving customer documents with version control |
Document management (including e-signature) is described in product documentation. | |
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Workflow Automation Automated processes for common banking workflows like account opening, loan applications, and service requests |
Temenos Infinity markets workflow automation for onboarding, loan origination and service request processes. | |
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Role-based Access Control Security features that limit access to customer data based on employee roles and responsibilities |
Role-based access is referenced in multiple technical and security documents for Infinity. | |
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Customer Lifecycle Tracking Ability to track and visualize the entire customer journey from acquisition through growth and retention |
Customer lifecycle tracking is discussed as part of 'customer journey analytics.' | |
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Search Capability Depth How deeply the system can search across customer records, transactions, and documents |
No information available | |
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Record Processing Speed How quickly the system can process and display comprehensive customer records |
No information available |
Omnichannel Banking Support
(8 Yes /8 Known /12 Possible features)
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Channel Integration Seamless connection between branch, call center, online, mobile, and ATM interactions |
Temenos Infinity highlights seamless omnichannel integration across branch, mobile, call center, and digital. | |
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Cross-channel Journey Tracking Ability to track customer journeys that span multiple channels without losing context |
It tracks cross-channel customer journeys, as cited in marketing and technical overviews. | |
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Unified Communication History Single view of all customer communications regardless of channel |
Unified communication history is a feature highlighted by the platform. | |
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Channel Preference Management Tools to record and honor customer preferences for specific channels |
Preference management for channels and communications is a stated feature. | |
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Channel Switching Support Ability to maintain context when customers switch between channels during a transaction or inquiry |
Temenos Infinity supports context maintenance when switching channels. | |
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Video Banking Integration Support for video consultations with recording and integration into customer records |
No information available | |
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Branch Appointment Scheduling Digital tools for customers to schedule branch appointments with appropriate specialists |
Branch appointment scheduling is available as a digital CRM function on Infinity. | |
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Social Media Integration Ability to incorporate social media interactions into customer profiles and service records |
Social media integration appears in Temenos documentation for customer engagement. | |
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Chatbot Conversation Archive Storage and analysis of automated chat conversations with context preservation |
No information available | |
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Channel Shift Analytics Metrics on how customers move between channels and identification of friction points |
Channel shift analytics are included in the analytics and reporting toolset. | |
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Supported Channels Total number of different banking channels the CRM system can integrate with |
No information available | |
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Cross-channel Sync Latency Time required for information updated in one channel to appear in all other channels |
No information available |
Sales and Marketing Capabilities
(11 Yes /11 Known /14 Possible features)
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Campaign Management Tools to plan, execute, and track marketing campaigns across channels |
Multi-channel campaign management is part of the Infinity platform's marketing suite. | |
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Lead Management System for capturing, scoring, distributing, and tracking leads through the sales process |
Lead management including scoring and routing is discussed in product features. | |
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Opportunity Management Framework for tracking potential sales from identification through conversion |
Opportunity management is offered for pipeline sales within Infinity. | |
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Product Recommendation Engine AI-driven tools that suggest relevant banking products based on customer profiles and behaviors |
AI-driven product recommendations are highlighted in multiple Infinity marketing materials. | |
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Sales Pipeline Visualization Visual representation of sales opportunities at various stages of the sales process |
Sales pipeline visualization tools are included in the CRM. | |
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Sales Scripts and Guided Selling Interactive guides that help bank staff navigate sales conversations effectively |
Sales scripts and guided selling are available as productivity features. | |
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Referral Tracking System for managing and incentivizing customer and employee referrals |
No information available | |
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Event Management Tools for planning, executing, and analyzing customer events and seminars |
Event management is cited for customer engagement and onboarding campaigns. | |
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Marketing Automation Automated execution of marketing actions based on triggers and customer behaviors |
Temenos Infinity supports marketing automation based on customer journeys and triggers. | |
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Sales Performance Analytics Dashboards and reports tracking individual and team sales performance against goals |
Sales analytics dashboards are part of the reporting suite. | |
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Next Best Action Intelligence AI-driven recommendations for the most appropriate next step with each customer |
AI/ML-driven next-best-action suggestions are included (per analytics and marketing docs). | |
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Campaign ROI Tracking Financial analysis of marketing campaign performance and return on investment |
ROI tracking for marketing campaigns is part of the reporting set. | |
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Lead Scoring Precision How accurately the system can score leads based on likelihood to convert |
No information available | |
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Campaign Execution Capacity Maximum number of simultaneous marketing campaigns the system can execute |
No information available |
Customer Service Features
(10 Yes /10 Known /13 Possible features)
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Case Management System for tracking customer service cases from creation to resolution |
Case management is a core customer service function in Temenos Infinity. | |
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Service Level Agreement Tracking Tools to monitor and ensure compliance with service level agreements |
SLA tracking appears under service management features. | |
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Knowledge Base Searchable repository of banking information and procedures for customer service staff |
Knowledge base for agents is described within service features. | |
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Queue Management System for organizing and prioritizing customer service requests |
Queue management for customer service is included. | |
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Problem Resolution Tracking Ability to track recurring issues and their resolution across customer base |
Tracking and management of recurring issues is described for service teams. | |
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Customer Feedback Collection Tools for gathering, analyzing, and acting on customer feedback |
Customer feedback collection and analysis is built-in. | |
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Self-service Portal Integration Connection between self-service tools and agent-assisted service for seamless transitions |
Self-service portal is a major emphasis of Temenos Infinity. | |
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Service Request Automation Automated handling of common service requests like address changes |
The product supports automated service request processing. | |
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Voice of Customer Analysis Tools for analyzing and deriving insights from customer feedback and interactions |
Voice of customer analytics is enabled via feedback collection and analysis. | |
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Interactive Problem Solving Tools Guided solutions that help service agents resolve complex issues |
No information available | |
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Customer Satisfaction Tracking Systematic measurement of customer satisfaction across touchpoints |
Customer satisfaction tracking is part of the analytics and reporting package. | |
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Average Resolution Time Typical time taken to resolve customer service cases with the system |
No information available | |
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Knowledge Base Size Volume of articles and resources available in the customer service knowledge base |
No information available |
Analytics and Reporting
(11 Yes /11 Known /14 Possible features)
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Standard Reports Library Pre-built reports covering common banking metrics and KPIs |
A standard library of reports is included by default (per product specs). | |
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Custom Report Builder Tools allowing users to create customized reports without technical knowledge |
Custom report builder with a no-code/low-code interface appears in product documentation. | |
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Executive Dashboards High-level visual summaries of key business metrics for decision makers |
Executive dashboards are demonstrated in sales collateral and marketing demos. | |
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Predictive Analytics AI-powered forecasting of customer behaviors, churn risk, and product adoption |
Predictive analytics is a recurring theme in AI/ML references for Infinity. | |
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Customer Profitability Analysis Tools to calculate and visualize the profitability of individual customers and segments |
Customer profitability analytics are included as part of reporting for banks. | |
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Behavioral Analytics Analysis of customer transaction patterns and digital banking behaviors |
Detailed behavioral analytics are emphasized for both marketing and risk use cases. | |
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Share of Wallet Analysis Tools to estimate customer's total financial activity and the bank's portion |
'Share of wallet' analysis is highlighted under marketing and analytics. | |
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Product Usage Analytics Insights into how customers use different banking products and services |
Product usage analytics are listed as a standard part of the analytics module. | |
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Relationship Deepening Metrics Measurement of cross-sell success and relationship growth over time |
Metrics for relationship deepening and cross-sell/upsell success are promoted. | |
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Performance Benchmarking Tools to compare performance against internal targets and industry benchmarks |
Performance benchmarking tools noted under analytics and executive dashboards. | |
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Customer Lifetime Value Modeling Projection of long-term value of customer relationships |
Customer lifetime value modeling referenced under analytics capabilities. | |
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Report Export Options Variety of formats available for exporting reports and data |
No information available | |
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Historical Data Retention Length of time customer data is retained for historical analysis |
No information available | |
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Analytics Processing Power Volume of data that can be processed for real-time analytics |
No information available |
Integration Capabilities
(12 Yes /12 Known /14 Possible features)
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Core Banking System Integration Connection with the bank's central transaction processing system |
Temenos Infinity was built to integrate tightly with Temenos Transact (core) and other core banking systems. | |
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Digital Banking Platform Integration Connection with online and mobile banking platforms |
Digital banking (online/mobile) platform integration is a foundational function. | |
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Contact Center Integration Linkage with call center telephony and management systems |
Contact center integrations and CTI are marketed for customer service capabilities. | |
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Marketing Automation Platform Connection Integration with external marketing tools and platforms |
Infinity offers integration with external marketing automation platforms. | |
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Document Management System Linkage Connection with enterprise document storage and retrieval systems |
The system can connect to enterprise document storage solutions, per technical integration documentation. | |
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Third-party Data Enrichment Ability to incorporate external data sources to enhance customer profiles |
Reference architectures highlight third-party data enrichment via APIs. | |
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API Availability Accessible application programming interfaces for custom integrations |
Temenos provides open REST APIs for integration. | |
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Single Sign-On Support Unified authentication across banking systems for staff efficiency |
Single sign-on is supported through SAML/SSO integrations. | |
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Data Warehouse Connection Integration with enterprise data storage for comprehensive analysis |
Connection to data warehouses is referenced in large bank deployments and partner solutions. | |
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Regulatory Reporting System Integration Connection with compliance and regulatory reporting tools |
Regulatory system integration is cited as a core compliance feature. | |
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Fintech Ecosystem Compatibility Ability to connect with third-party financial technology solutions |
Product documentation lists connection compatibility with multiple fintech providers. | |
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Real-time Integration Capabilities Support for instantaneous data exchange between systems |
Real-time messaging and real-time API integration are explicitly mentioned for Infinity. | |
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API Count Number of available APIs for integration purposes |
No information available | |
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Integration Implementation Time Average time required to implement a standard system integration |
No information available |
Personalization and Customer Experience
(9 Yes /9 Known /13 Possible features)
|
Customer Journey Mapping Tools to visualize and optimize the customer's path across the banking relationship |
Customer journey mapping tooling is a key part of the CX suite. | |
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Personalized Dashboards Customizable interfaces for different bank staff roles and preferences |
Dashboards can be personalized by role or department, as shown in product screenshots. | |
|
Customer Communication Preferences System for recording and honoring customer preferences for communication timing and channels |
Preference management system covers communication preferences. | |
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Life Event Detection Ability to identify significant customer life events that create financial needs |
Infinity documents life event detection via analytics and rule-based triggers. | |
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Behavioral Triggers Automated alerts based on specific customer behaviors or transaction patterns |
Behavioral triggers and alerts are configurable for digital engagement. | |
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Personalized Offer Management System for creating and delivering individualized product offers |
Personalized offers are generated based on analytics and customer segmentation. | |
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Financial Goal Tracking Tools to help customers set and monitor progress toward financial objectives |
Financial goal tracking available for both bank staff and retail customers. | |
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Customer Experience Metrics Measurement of satisfaction, effort, and loyalty across the relationship |
Customer experience metrics form a core part of the analytics dashboard. | |
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Relationship-based Pricing Support for pricing products based on the overall customer relationship |
System supports relationship-based pricing configuration. | |
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Customer Recognition Tools Features that help staff recognize and acknowledge customer milestones |
No information available | |
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Moments of Truth Management Special handling for critical customer interactions that shape perception |
No information available | |
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Personalization Algorithm Complexity Sophistication level of the algorithms used for customer personalization |
No information available | |
|
Journey Map Complexity Maximum number of touchpoints that can be tracked in a single customer journey |
No information available |
Mobile and Digital Features
(11 Yes /11 Known /13 Possible features)
|
Mobile CRM App Dedicated application for bank staff to access CRM functions on mobile devices |
Bank staff mobile CRM app is marketed as part of the platform. | |
|
Digital Onboarding Support Tools for managing customers acquired through digital channels |
Digital onboarding processes are highlighted as a differentiator. | |
|
Digital Behavior Tracking Analytics on customer website and app usage patterns |
Customer digital behavior tracking and analytics is a marketed feature. | |
|
Mobile Alert Management System for managing the creation, sending, and tracking of mobile alerts to customers |
Engagement alerts and notifications are managed centrally in the app. | |
|
Location-based Services Features that leverage customer location data for relevant offerings |
Location-based services are referenced for context-driven engagement. | |
|
Digital Document Collection Tools for securely requesting and receiving customer documents electronically |
Digital document upload/collection functionality is standard. | |
|
Digital Signature Support Integration with e-signature solutions for paperless transactions |
Digital signature collection for applicants and onboarding is highlighted. | |
|
App Usage Analytics Detailed metrics on how customers use banking applications |
Detailed app usage analytics are part of digital channel management. | |
|
Digital Communication Archive Storage and retrieval of all digital customer communications |
Digital communication archiving is supported for compliance and customer service. | |
|
Digital Channel Performance Metrics Measurement of effectiveness and efficiency of digital banking channels |
Digital channel performance monitoring is featured in analytics/dashboards. | |
|
Offline Functionality Ability for mobile CRM to function without constant network connection |
Offline functionality for the staff mobile app is described in technical documentation. | |
|
Mobile Device Support Number of different mobile platforms supported (iOS, Android, etc.) |
No information available | |
|
Digital Signature Processing Time Time required to process and verify digital signatures |
No information available |
Compliance and Risk Management
(11 Yes /11 Known /13 Possible features)
|
Consent Management System for recording and managing customer consent for data usage and marketing |
Consent management and compliance (including GDPR) are fundamental parts of client onboarding. | |
|
Regulatory Documentation Tools for ensuring required regulatory disclosures and documents are provided |
Regulatory documentation support is included for onboarding, KYC, and disclosures. | |
|
Customer Due Diligence Support for Know Your Customer (KYC) and Customer Due Diligence processes |
Customer due diligence and KYC toolkit is heavily marketed. | |
|
Suspicious Activity Monitoring Tools for identifying and reporting potentially suspicious transactions |
Suspicious activity monitoring is handled by combination of in-built and partner fintech integrations. | |
|
Compliance Reporting Automated generation of reports required by banking regulators |
Automated compliance reporting is cited in product documentation. | |
|
Audit Trail Comprehensive logging of all system actions and data changes |
Audit trails for all key activity are part of compliance features. | |
|
Data Privacy Controls Features that protect customer data and ensure privacy compliance |
Strict data privacy controls are a focus due to GDPR and similar regulations. | |
|
Complaint Management System for recording, tracking, and resolving customer complaints |
Customer complaint management is referenced under customer service/compliance. | |
|
Suitability Assessment Tools for evaluating the appropriateness of products for specific customers |
Suitability assessment tools are marketed for financial advice and compliance. | |
|
GDPR/Data Protection Compliance Features specifically designed to support data protection regulations |
GDPR/Data protection compliance is repeatedly cited in Temenos documentation. | |
|
Vulnerability Assessment Tools to identify vulnerable customers who require special consideration |
Vulnerability assessment tools are mentioned, especially for special needs or vulnerable customers. | |
|
Audit Trail Retention Duration for which system activity logs are retained |
No information available | |
|
Compliance Rule Capacity Maximum number of compliance rules that can be actively monitored |
No information available |
Technical and Operational Considerations
(11 Yes /11 Known /15 Possible features)
|
Cloud Deployment Option Availability of cloud-based deployment model |
Temenos Infinity is offered as a SaaS cloud deployment, with well-documented cloud capabilities. | |
|
On-premises Deployment Option Availability of traditional on-site deployment model |
On-premises deployment is available, especially for regulated/large banks. | |
|
Hybrid Deployment Support Ability to operate in mixed cloud/on-premises environments |
Hybrid models (cloud and on-premises) are supported. | |
|
Scalability Ability to handle growing volumes of customers and transactions |
Scalability is a key selling point for Temenos Infinity in global deployments. | |
|
Disaster Recovery Built-in capabilities for system recovery after disruption |
Disaster recovery is cited as a standard assurance in both cloud and on-premises documentation. | |
|
Data Encryption Encryption of sensitive customer data at rest and in transit |
Data encryption at rest and in transit is covered under 'security & compliance' info. | |
|
Multi-language Support Ability to present interfaces in multiple languages |
Multi-language support is included for global banking deployments. | |
|
Multi-currency Support Handling of multiple currencies in transaction and account data |
Multi-currency support is featured for international banks. | |
|
Accessibility Compliance Adherence to accessibility standards for users with disabilities |
Accessibility compliance (such as WCAG) is specified in technical and UI commitments. | |
|
System Customization Tools Features allowing banks to customize the system without vendor intervention |
Configuration and customization are highlighted as no/low-code for business users. | |
|
Mobile Responsiveness Automatic adaptation of interfaces to different screen sizes |
Mobile responsiveness is shown in all cross-channel product demos. | |
|
User Concurrency Maximum number of simultaneous users the system can support |
No information available | |
|
System Uptime Guaranteed availability of the system |
No information available | |
|
Backup Frequency How often system data is automatically backed up |
No information available | |
|
Transaction Processing Speed Number of customer transactions the system can process per second |
No information available |
Client Onboarding Platforms for Client Service and Operations
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User Experience & Interface
(10 Yes /10 Known /11 Possible features)
|
Intuitive Interface Platform has a visually appealing, logical, and easily navigable interface. |
Temenos Infinity is marketed as having an intuitive, modern user interface designed for client engagement—confirming usability. | |
|
Customizable Dashboards Allows firms and users to tailor views, menus, and dashboards to their needs. |
Customizable dashboards and views are promoted as part of Temenos Infinity's value-add for banks. | |
|
Mobile Compatibility Supports usage on mobile devices including smartphones and tablets. |
Temenos Infinity offers omnichannel functionality, including mobile support. | |
|
Multi-language Support Provides the interface and client communications in multiple languages. |
Multi-language support is listed as a feature for international banks on Temenos product documentation. | |
|
Accessibility Features Compliance with accessibility standards (e.g., WCAG), enabling use by all abilities. |
No information available | |
|
Real-time Status Updates Clients and advisors can monitor onboarding progress in real time. |
The platform emphasizes real-time status updates for client processes and onboarding. | |
|
Guided Workflows Offers client-friendly prompts and guided step-by-step onboarding. |
Guided workflows are a core user experience part of Temenos Infinity onboarding modules. | |
|
Document Pre-Fill Auto-fills forms using available or previously entered information. |
Forms are pre-filled using existing data as part of their onboarding acceleration. | |
|
Visual Progress Tracker Displays a visual representation of onboarding stages and what remains. |
Visual onboarding progress indicators are shown in client and advisor dashboards. | |
|
Client Self-Service Portal Clients access and complete tasks or forms independently at their convenience. |
Clients can initiate and check onboarding actions on their own—self-service portal is supported. | |
|
Multi-User Support Allows multiple parties (e.g., joint account holders, advisors) to collaborate on onboarding. |
Multi-user support is referenced as a benefit for banks with distributed advisors and clients. |
Data Collection & Processing
(10 Yes /10 Known /10 Possible features)
|
Digital Form Completion All forms and data collection are paperless and completed digitally. |
All onboarding forms are digital and paperless, per platform documentation. | |
|
eSignature Integration Allows documents to be signed digitally in a compliant manner. |
eSignatures are directly supported for digital document completion. | |
|
Advanced Data Validation Automated checking for data completeness, correctness, and consistency. |
The platform advertises advanced, automated validation for onboarding forms. | |
|
ID Verification & KYC Checks Automated identity validation and Know Your Customer (KYC) checks. |
ID verification and KYC checks are core to Infinity's onboarding modules for regulatory compliance. | |
|
OCR Data Extraction Optical Character Recognition for digitizing and extracting data from images or PDFs. |
Temenos references the use of OCR during onboarding for document processing. | |
|
Bulk Data Import Ability to upload and process large numbers of clients simultaneously. |
Bulk data imports are supported for customer records according to integration guides. | |
|
Custom Field Support Administrators can add or modify data fields per business requirements. |
Supports flexible form and field configuration for custom data requirements. | |
|
Conditional Logic in Forms Forms dynamically adjust based on user responses. |
Conditional logic in onboarding forms is implemented for personalized workflows. | |
|
Duplicate Detection Identifies and alerts users to duplicate client records. |
Duplicate record detection is listed among data hygiene functionalities. | |
|
Data Encryption at Rest and in Transit Ensures all client information is encrypted, stored, and transmitted securely. |
Encryption at rest and in transit is explicitly mentioned in Temenos security and compliance documents. |
Integration & Interoperability
(8 Yes /8 Known /8 Possible features)
|
CRM Integration Connects directly to major CRM systems for automatic data transfer and updates. |
CRM integrations available with major systems through APIs and partnership ecosystem. | |
|
Portfolio Management System Integration Seamlessly exchanges information with PMS and wealth management systems. |
Portfolio/Wealth Management integrations are available for seamless onboarding. | |
|
Custodian & Broker Integration Transfers onboarding data and documents directly to custodians and broker-dealer platforms. |
Custodian and broker integrations highlighted for retail and wealth banking use cases. | |
|
API Availability Provides robust APIs for custom integrations. |
Extensive open API access available for integration and customization. | |
|
Single Sign-On (SSO) Supports SSO across platforms for streamlined user authentication. |
Single Sign-On supported across Temenos and partner applications. | |
|
Document Management System Integration Connects to DMS for archiving and retrieval of onboarding documentation. |
Integration with enterprise DMS available for document management. | |
|
Custom Integration Support Vendor provides services or tools for bespoke integrations. |
Custom integrations supported by Temenos and partners for enterprises. | |
|
Third-party Data Enrichment Integration Ability to enrich onboarding data from external databases (e.g., credit bureaus, AML). |
Third-party data enrichment (e.g., credit, AML) integrations documented. |
Compliance & Regulatory Controls
(7 Yes /7 Known /7 Possible features)
|
Audit Trails Complete, immutable logs of all actions, changes, and accesses for compliance reviews. |
Temenos supports immutable audit trails for compliance across banking modules. | |
|
OFAC & AML Screening Automated Office of Foreign Assets Control (OFAC) and Anti-Money Laundering (AML) checks. |
Automated OFAC/AML screening included as part of onboarding compliance suite. | |
|
Consent & Disclosure Management Automates and tracks the collection of client consents and regulatory disclosures. |
Consent and disclosure management features are included to track regulatory workflows. | |
|
FINRA/SEC Regulation Support Features to support compliance with relevant financial advisor regulatory bodies. |
Core regulatory bodies (including SEC/FINRA) supported for North American client onboarding compliance. | |
|
Regulatory Change Updates Platform adapts rapidly to new regulatory requirements and notifies users. |
Temenos describes rapid response and notifications for regulatory changes. | |
|
Role-based Access Controls Limits access to sensitive information based on user roles. |
Role-based access controls are standard for all Temenos Infinity modules. | |
|
Automated Document Retention Policies Automatically manages document archiving and disposal in compliance with regulations. |
Automated document retention policies are part of compliance controls. |
Automation & Workflow Management
(9 Yes /9 Known /9 Possible features)
|
Automated Task Assignment Distributes onboarding tasks to team members based on rules or workload. |
Automated (rules-based) assignment of onboarding tasks is highlighted. | |
|
Workflow Customization Firms can adapt workflows or pipelines according to their preferences. |
Workflow customization is a primary selling point for adapting to different bank requirements. | |
|
Automated Notifications & Reminders Automatically alerts clients and staff about outstanding tasks or required information. |
Automated reminders/notifications are built-in for workflow management. | |
|
Escalation Rules Automatically escalates unresolved issues or bottlenecks in the process. |
Escalation rules and process bottleneck detection are present in Infinity workflow automation. | |
|
SLA Management Tracks and enforces Service Level Agreements for task completion. |
SLA management (tracking enforcement/alerts) is addressed for regulatory compliance. | |
|
Template Library Pre-built and customizable workflow, message, and document templates. |
Template library available for onboarding documents, workflows, and notifications. | |
|
Bulk Processing Capabilities Supports onboarding actions for multiple clients in a batch. |
Bulk processing is emphasized for enterprise onboarding events. | |
|
Integration with Calendar Tools Synchronizes onboarding activities with calendar and scheduling platforms. |
Integration with Outlook, Google Calendar, etc., documented for appointment and workflow synch. | |
|
Approval Chains Defines and automates multi-level approval flows. |
Multi-level approval flows configurable within Infinity workflow designer. |
Security
(7 Yes /7 Known /7 Possible features)
|
Multi-factor Authentication Supports two or more authentication steps for all users. |
Multi-factor authentication supported for users. | |
|
End-to-End Encryption Encrypts all data from input through storage and transmission. |
End-to-end encryption addressed in Temenos security documentation. | |
|
Regular Security Audits Institute regularly scheduled penetration tests and vulnerability assessments. |
Regular pen-testing and security audit services available for clients. | |
|
Threat Detection & Monitoring Detects and alerts to suspicious activity, login attempts, or data breaches. |
Threat detection and security monitoring supported as an enterprise feature. | |
|
GDPR/CCPA Compliance Supports controls and features for privacy law compliance. |
GDPR/CCPA and other privacy frameworks referenced in compliance material. | |
|
Secure Data Deletion Ensures data is properly and irreversibly deleted when necessary. |
API and user interface provide secure data deletion as per compliance. | |
|
Audit Logging Detailed logs of all data access and changes, available for investigation. |
Audit logging is a mandatory feature for all actions in the platform. |
Reporting & Analytics
(8 Yes /8 Known /8 Possible features)
|
Custom Report Builder Users can create custom reports on demand from all available data. |
Custom/ad hoc report builder provided in analytics modules. | |
|
Pre-built Dashboards Standard dashboards for common KPIs such as onboarding cycle times or conversion rates. |
Standard prebuilt dashboards include onboarding metrics and cycle times. | |
|
Real-Time Analytics Analytics and data visualization update immediately as new data arrives. |
Real-time analytics and dashboards are core to Temenos Infinity reporting. | |
|
Export to Excel/CSV/PDF Users can easily export reports and data for use in other tools or for compliance. |
Data export functions in multiple formats are available to users. | |
|
Scheduling of Reports Automated scheduling and delivery of reports to specified recipients. |
Automated and scheduled reporting distribution supported. | |
|
Drill-down Reporting Enables users to start from high-level summaries and investigate details. |
Dashboard and report drill-down is highlighted in Infinity analytics. | |
|
Onboarding Funnel Analysis Tracks performance and drop-offs at each onboarding stage. |
Summary-to-detail view for onboarding funnel performance provided. | |
|
Client Demographics Reporting Analyzes aggregate information about clients being onboarded. |
Client demographics analytics is a feature in reporting sections. |
Collaboration & Communication
(7 Yes /7 Known /7 Possible features)
|
Secure Messaging Enables encrypted, auditable communication between clients and staff. |
Secure messaging between clients and advisors supported (platform-integrated or via partner). | |
|
Task Assignment & Comments Users can assign tasks or add comments in context to onboarding items. |
Task assignment and inline comments are built into workflow management. | |
|
Notification Preferences Recipients can select how and when to receive onboarding communications. |
Notification preferences are configurable at the user level. | |
|
Team Collaboration Tools Built-in tools to enable advisor and operation team coordination. |
Team collaboration tools such as shared workspaces and communication integrations provided. | |
|
Integration with Email & Chat Tools Connects with popular email and messaging platforms. |
Integrations with email and chat platforms available (Microsoft, Google, etc.). | |
|
Client Q&A Portal Clients ask questions or request support directly within the onboarding platform. |
Onboarding Q&A portals exist for client communication (direct or integrated). | |
|
Event Tracking Tracks all communication events and their timestamps. |
Event tracking and communication logs available as part of compliance/audit. |
Scalability & Performance
(2 Yes /2 Known /6 Possible features)
|
Concurrent User Support Number of users who can operate on the platform simultaneously without degradation. |
No information available | |
|
Uptime Guarantee Service availability measured by percentage uptime over a period. |
No information available | |
|
Average Response Time Typical time for the system to respond to user input or requests. |
No information available | |
|
Maximum Onboarding Volume Number of new clients the platform can process per day. |
No information available | |
|
Elastic Cloud Infrastructure System can auto-scale hardware resources as load increases. |
Temenos Infinity offers elastic cloud infrastructure (auto-scaling) for clients. | |
|
Zero-Downtime Maintenance Updates and patches can be applied without impacting operations. |
Zero-downtime maintenance—cloud deployments offer non-interruptive updates. |
Support & Vendor Services
(7 Yes /7 Known /7 Possible features)
|
24/7 Support Availability Round-the-clock technical and user support is available. |
24/7 support included in enterprise package options. | |
|
Dedicated Account Manager Clients are assigned a vendor-side account manager for ongoing needs. |
Dedicated account manager assigned for enterprise/strategic clients. | |
|
Comprehensive Training Materials Access to up-to-date user guides, video tutorials, and FAQs. |
Training materials, guides, FAQs available in customer support portal. | |
|
Live Training & Onboarding Sessions Vendor provides live sessions for new user onboarding. |
Live training and onboarding sessions are a part of Temenos setup. | |
|
Service Level Agreement (SLA) Documented SLAs for response, resolution times, and uptime. |
Formal Service Level Agreements are documented and available. | |
|
Community Forum Online community for peer support and knowledge sharing. |
A community forum for Temenos users exists. | |
|
Product Roadmap Transparency Vendor shares future updates and allows feedback on product direction. |
Temenos publishes a forward-looking product roadmap for clients. |
Cost & Pricing Flexibility
(5 Yes /5 Known /5 Possible features)
|
Transparent Fee Structure All pricing details and additional costs are clearly disclosed. |
Pricing transparency is emphasized for bank procurement processes. | |
|
Pay-As-You-Go Pricing Option Pricing based on actual usage or number of onboarded clients. |
Pay-as-you-go options possible for certain SaaS modules (per documentation and pricing FAQ). | |
|
Tiered Pricing Plans Multiple package tiers for firms of different sizes and needs. |
Tiered pricing options exist for different scales of banking clients. | |
|
Free Trial or Pilot Program Offers a no-cost trial of the platform for evaluation. |
Trial and pilot programs are routinely offered for enterprise evaluation. | |
|
Discounts for Long-Term Contracts Allows cost savings through longer-term commitments. |
Discounts for multi-year or volume contracts described by Temenos sales literature. |
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