An end-to-end solution that encompasses client onboarding and ongoing monitoring, featuring risk assessment tools, KYC capabilities, and automated workflows to improve the onboarding process and reduce time to revenue.
Digital platforms that streamline the client intake process, including document collection, due diligence, suitability assessment, and account setup while ensuring regulatory compliance.
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Customizable Onboarding Workflows Ability to tailor onboarding steps and screens based on client type or business process. |
CLM allows configurable onboarding steps and processes to tailor the client journey according to business needs, as described on solution overview. | |
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Mobile Compatibility System usability and responsiveness on mobile devices. |
NICE Actimize marketing materials reference mobile-responsive portals for client onboarding. | |
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Multi-Language Support Ability to provide onboarding in multiple languages. |
No information available | |
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Self-Service Portal Clients can update or provide onboarding information independently. |
Self-service portals are mentioned in product documentation as a key part of digital client onboarding. | |
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Real-time Status Tracking Ability for clients and internal teams to track onboarding progress live. |
Live status tracking for both clients and internal teams is illustrated in product dashboards and descriptions. | |
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Accessibility Compliance Adherence to standards for users with disabilities (e.g., WCAG). |
Accessibility is cited in compliance features on the official site, referencing support for WCAG and related standards. | |
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Inline Help and Tooltips Contextual guidance available to users during onboarding. |
No information available | |
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Dynamic Questionnaires Forms adapt to user responses to simplify data entry. |
NICE Actimize CLM supports conditional workflows and adaptive forms, per solution details on their site. | |
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Document Upload Simplification Drag and drop, multi-file, or batch document submission. |
CLM allows drag-and-drop and multi-file document uploads as shown in UX walkthroughs and feature lists. | |
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Brand Customization Platform displays firm logo, colors, and messaging. |
Branding and customization with firm logo/colors are promoted in client onboarding interface customizations. |
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Bulk Document Upload Allow clients to submit multiple compliance documents at once. |
Bulk upload of compliance/KYC documents is a key feature in process automation outlined in product specs. | |
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e-Signature Integration Support for digital signature capture and compliance. |
Integration with e-signature providers (DocuSign, Adobe Sign) is advertised on NICE Actimize solution briefs. | |
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Smart Document Recognition OCR and auto-tagging for uploaded files. |
Smart document recognition and OCR are featured for document intake automation in CLM datasheets. | |
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Data Validation Rules Automatic checking of data completeness and integrity. |
Data validation rules are configurable and enforce data integrity per CLM product documentation. | |
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Auto-Population from Existing Data Populate fields with information from other systems or prior interactions. |
Auto-population of fields from integrated systems and prior interactions mentioned as reducing manual data entry. | |
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Document Expiry Tracking Alert for upcoming or past-due document renewals. |
Document expiry tracking/notifications present in KYC/AML compliance modules. | |
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Progressive Data Collection Ability to save progress and resume onboarding later. |
CLM enables save-and-resume for partially completed onboarding processes. | |
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Version Control Track document changes and maintain an audit trail. |
No information available | |
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Upload Speed Average time taken to upload documents. |
No information available | |
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Storage Capacity Maximum data/document storage per client. |
undefined Solution is cloud-based and references scalable storage capacity for large enterprises. |
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Automated KYC Checks Systematic validation of identity information. |
Automated KYC is a primary function—real-time KYC due diligence is central to Actimize CLM. | |
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AML Screening Automated screening for anti-money laundering requirements. |
Product supports automated AML checks and ongoing monitoring per NICE Actimize marketing collateral. | |
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PEP and Sanctions List Screening Checks against politically exposed persons and global sanctions lists. |
Screening against PEPs and global sanctions incorporated in due diligence modules, as detailed on product page. | |
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Watchlist Management Management and update of internal and external watchlists. |
Watchlist management (internal, external) is built in, as described in integration feature listing. | |
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Customizable Due Diligence Levels Support different risk tiers and processes by client type. |
Configurable risk-based due diligence levels are described as part of CLM configurability. | |
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Automated Risk Scoring System assigns risk scores based on client responses and documentation. |
Automated client risk scoring based on submitted data and responses is marketed as a selling point. | |
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Compliance Rule Engine Rules configurable for firm-specific policies and regulatory change. |
Rules engine described as supporting firm- and jurisdiction-specific compliance policies. | |
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Audit Trail for Compliance Checks Comprehensive logs of all due diligence actions. |
Comprehensive audit logs for KYC and compliance checks are a feature of the platform, see compliance section of documentation. | |
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Override/Escalation Process Manual intervention possible for exceptional cases. |
Escalation/override workflows for flagged cases are described in solution overviews. | |
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Screening Speed Average time required for compliance screening per client. |
No information available |
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Automated Suitability Questionnaire System-driven questions to evaluate client risk profile and suitability. |
Actimize CLM supports automated suitability questionnaires for onboarding as per application logic outlined on site. | |
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Dynamic Profiling Engine Automatically generates or updates investor profiles based on responses. |
Dynamic profiling engine updates risk profiles based on real-time responses, as described on solution page. | |
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Scoring Algorithm Transparency Clear documentation on how risk and suitability scores are calculated. |
Documents and explanations for risk/scoring models available for compliance review. | |
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Scenario Analysis Tools Model potential investment outcomes with clients during onboarding. |
No information available | |
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Suitability Report Generation Automated creation of suitability documents for record-keeping. |
Automatic generation of suitability/compliance reports referenced in product specs and PDFs. | |
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Automated Alerts for Policy Breaches Notification if client preferences do not match risk mandates. |
Automated alerts for policy/risk breaches configurable within workflow management. | |
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Periodic Suitability Reassessment Trigger regular re-evaluation based on market or personal changes. |
Regular reassessment triggers are highlighted under ongoing monitoring/periodic reviews. | |
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Peer Benchmarking Compare client responses to peer groups for context. |
No information available | |
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Time to Complete Assessment Average client time to complete suitability assessment. |
No information available |
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Integrated Messaging Real-time chat or message features within the onboarding platform. |
Integrated messaging within onboarding workflow mentioned in user experience features. | |
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Task Assignment and Tracking Assign and monitor progress on onboarding activities. |
Task assignment and real-time status tracking is part of workflow management module. | |
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Secure File Sharing End-to-end encrypted sharing of sensitive documents and forms. |
Product overview references secure, encrypted file sharing for sensitive documentation. | |
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Notification Management Automated emails, SMS, or app notifications for status changes and required actions. |
Notification system covering email, SMS, and in-app is described as configurable. | |
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Shared Client Notes Internal teams can log and share notes related to onboarding. |
Internal collaboration and shared client notes supported in the CLM platform. | |
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Client Meeting Scheduling Incorporate scheduling and calendar integration for onboarding meetings. |
System supports meeting scheduling/calendar integration as per solution documentation. | |
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Approval Workflow Management Automated routing to required signatories or reviewers. |
Approval workflow management, including auto-routing to signatories, is highlighted on the feature list. | |
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Collaboration History Maintain timeline of all client-related communications and decisions. |
Collaboration history with audit trails for communications are included in compliance modules. | |
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Attachment Size Limit Maximum allowed size for individual file attachments. |
No information available |
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Core System Integration Ability to connect with CRM, fund accounting, portfolio management, and reporting systems. |
Prebuilt integrations with core systems (CRMs, portfolio, accounting) cited in partner and product pages. | |
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AML/KYC Provider Integration Direct connection with third-party data sources to validate client information. |
Direct integration with KYC/AML data providers—Refinitiv, Dow Jones, etc.—is a major advertised feature. | |
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API Availability Support for REST, SOAP, or other application APIs for data exchange. |
API documentation and support (RESTful, SOAP) are provided to clients for custom integrations. | |
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Data Import/Export Ability to import/export onboarding data in standard formats (CSV, XML, JSON). |
Import/export in common formats (CSV, XML, JSON) described in technical integration guides. | |
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Single Sign-On (SSO) Integration with enterprise authentication systems for seamless login. |
Supports SSO via SAML, OpenID, etc per NICE Actimize security documentation. | |
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Real-Time Synchronization Data updates are propagated immediately to other connected systems. |
Real-time data sync between modules and with connected systems is highlighted as a differentiator. | |
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Integration Speed Average time required to integrate with a new system using APIs. |
No information available | |
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Number of Supported Integrations Count of external systems the platform can connect with natively. |
No information available | |
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Custom Integration Toolkit Provision of SDKs or tools for custom workflow integration. |
SDKs and development toolkits for integration/custom workflow are referenced on the developer portal. |
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Role-Based Access Control Customizable access permissions for staff and client users. |
Detailed role-based access control and permissioning documented for regulatory compliance. | |
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End-to-End Data Encryption Encryption of data at rest and in transit. |
Data is encrypted at rest and in transit, as indicated in the security whitepaper. | |
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Multi-Factor Authentication Additional authentication steps beyond passwords. |
Multi-factor authentication for staff and clients is included in the platform per documentation. | |
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Data Residency Options Ability to specify or limit where client data are stored geographically. |
Data residency configuration supported (EU, US, APAC regions) for regulatory compliance. | |
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GDPR and Data Protection Compliance Meets requirements for Europe and/or applicable global standards. |
Explicit GDPR compliance detailed, with global data protection adherence. | |
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Comprehensive Audit Logging All user actions are logged for security investigation. |
Audit logging of all platform/user interactions included for security investigations. | |
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Regular Penetration Testing Scheduled vulnerability assessments and remediation. |
Penetration testing and remediation cycles described in Actimize Trust Center documentation. | |
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Data Retention Policy Controls Ability to set and enforce data deletion rules. |
Data retention policies are fully configurable; automated enforcement is available per regulatory module. | |
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Time to Detect Security Incidents Average time to identify security breaches or policy violations. |
No information available |
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Automated Reminders & Escalations System-generated notifications for outstanding tasks. |
Automated reminders and escalations are incorporated in workflow and task management. | |
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Workflow Automation Engine Configurable triggers and actions to move cases automatically. |
Actimize CLM includes a full workflow automation engine with configurable triggers/actions. | |
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Robotic Process Automation (RPA) Integration Integration with bots for repetitive, rules-based tasks. |
The platform is designed to work with RPA systems for automating high-volume onboarding tasks. | |
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Bulk Client Processing Onboard multiple clients simultaneously using batch operations. |
Bulk client onboarding and batch processing is cited as a method for high-volume onboarding efficiency. | |
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Duplicate Detection and Merging System auto-identifies and merges duplicate client records. |
Duplicate detection/merging is an explicit data management function in CLM. | |
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Approval Turnaround Time Average elapsed time for onboarding approval steps. |
No information available | |
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Average Onboarding Completion Time Mean time from start to finish for new client onboarding. |
No information available | |
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Task Automation Rate Percentage of onboarding steps handled without manual intervention. |
No information available | |
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Error Reduction Rate Percent decrease in errors due to automation. |
No information available |
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Onboarding Funnel Analytics Visualization of client progress through each stage of onboarding. |
Onboarding funnel analytics are offered as a standard dashboard module for process visualization. | |
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Process Bottleneck Identification Reports highlight steps where delays most frequently occur. |
Bottleneck identification within digital onboarding process analytics is discussed in feature overview. | |
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Compliance & Audit Reporting Automated generation of compliance-related reports. |
Compliance and audit reports are generated automatically by the platform. | |
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Customizable Dashboards Ability to create personalized analytics visualizations. |
Customizable, user-defined dashboards and visualizations referenced in CLM documentation. | |
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Drill-Down Data Exploration Users can drill into any analytics figures for source data. |
The analytics interface allows drill-down to individual client/process records. | |
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Scheduled Report Delivery Automated distribution of reports to stakeholders. |
Scheduled and automated report distribution is integrated in the reporting module. | |
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Exportable Data Sets Data and analytics can be exported for offline downloads. |
Exportable datasets are available for offline analysis/download. | |
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Average Report Generation Time Typical time to produce a standard onboarding report. |
No information available | |
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Number of Available Reports Total templates or types of onboarding/process reports provided. |
No information available |
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Concurrent User Capacity Maximum number of active users supported at once. |
No information available | |
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Onboarding Volume Throughput Number of onboarding requests processed per day. |
No information available | |
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System Uptime SLA Guaranteed minimum system availability. |
undefined System guarantees high uptime (usually 99.9%), with SLAs referenced in the support section. |
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Disaster Recovery RTO Recovery time objective after a catastrophic event. |
No information available | |
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Load Balancing Automatic distribution of processing tasks to optimize resource use and performance. |
Load balancing for cloud deployments ensures availability and performance especially for large institutions. | |
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Elastic Capacity Ability to dynamically scale resources up/down with demand. |
Platform claims elastic scaling for high/variable onboarding volumes. | |
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API Request Rate Limit Maximum number of API requests supported per second. |
No information available | |
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Latency on Peak Load System response time under maximum usage conditions. |
No information available |
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24/7 Support Availability Round-the-clock technical and user support options. |
Support available 24/7 as per NICE Actimize customer service commitments. | |
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Dedicated Account Manager Personalized support contact for major clients or deployments. |
Dedicated account managers for enterprise clients are an included support feature. | |
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User Training Materials Provision of documentation, videos, or webinars for system users. |
User guides, video tutorials, webinars, and documentation are provided for clients. | |
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Release Notes and Update Alerts Communication of new features, bug fixes, and platform changes. |
Regular release notes and update emails are standard practice for NICE Actimize CLM. | |
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Online Knowledge Base Self-serve documentation and troubleshooting guides. |
Online knowledge base and self-serve support portal available to all users. | |
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Service Level Agreement (SLA) Contracted commitments to uptime and response times. |
SLAs including uptime and response times are part of all enterprise client contracts. | |
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Average Support Response Time Mean time to respond to support queries. |
No information available | |
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Patch/Upgrade Frequency Average frequency of updates, patches, or releases. |
No information available |
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