Offers seamless client onboarding with automatic data syncing, reporting capabilities, expense tracking, and integration with accounting software for a streamlined financial management process.
Digital platforms that streamline the client intake process, including document collection, due diligence, suitability assessment, and account setup while ensuring regulatory compliance.
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Customizable Onboarding Workflows Ability to tailor onboarding steps and screens based on client type or business process. |
Not as far as we are aware.* No evidence that onboarding workflows are customizable based on client type; product focuses on streamlined standard onboarding. | |
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Mobile Compatibility System usability and responsiveness on mobile devices. |
Expensify is known for mobile compatibility, offering iOS and Android apps for key features including onboarding. | |
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Multi-Language Support Ability to provide onboarding in multiple languages. |
No information available | |
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Self-Service Portal Clients can update or provide onboarding information independently. |
The product offers a self-service portal where users/clients can onboard and manage information independently. | |
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Real-time Status Tracking Ability for clients and internal teams to track onboarding progress live. |
Clients can track onboarding and expense approval statuses live through the web/mobile apps. | |
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Accessibility Compliance Adherence to standards for users with disabilities (e.g., WCAG). |
No information available | |
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Inline Help and Tooltips Contextual guidance available to users during onboarding. |
Inline help, FAQs, and tooltips are available throughout Expensify, including onboarding screens. | |
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Dynamic Questionnaires Forms adapt to user responses to simplify data entry. |
Not as far as we are aware.* No evidence that questionnaires dynamically adapt during onboarding; forms appear standard. | |
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Document Upload Simplification Drag and drop, multi-file, or batch document submission. |
Expensify enables drag-and-drop uploads for receipts and documents as part of onboarding. | |
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Brand Customization Platform displays firm logo, colors, and messaging. |
The platform can be customized with firm branding, logos, and colors, as stated on their site. |
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Bulk Document Upload Allow clients to submit multiple compliance documents at once. |
Bulk upload for expense and compliance documents is supported via web interface. | |
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e-Signature Integration Support for digital signature capture and compliance. |
e-Signature integration is available through integrations with DocuSign and similar providers. | |
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Smart Document Recognition OCR and auto-tagging for uploaded files. |
No information available | |
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Data Validation Rules Automatic checking of data completeness and integrity. |
Data validations (e.g., required fields, duplicate detection) are performed during onboarding and expense entry. | |
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Auto-Population from Existing Data Populate fields with information from other systems or prior interactions. |
Some fields can be pre-filled based on synced accounting data or previous entries. | |
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Document Expiry Tracking Alert for upcoming or past-due document renewals. |
No information available | |
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Progressive Data Collection Ability to save progress and resume onboarding later. |
Onboarding and expense entry progress can be saved and resumed, a common UI/UX with Expensify flows. | |
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Version Control Track document changes and maintain an audit trail. |
No information available | |
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Upload Speed Average time taken to upload documents. |
No information available | |
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Storage Capacity Maximum data/document storage per client. |
No information available |
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Automated KYC Checks Systematic validation of identity information. |
No information available | |
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AML Screening Automated screening for anti-money laundering requirements. |
No information available | |
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PEP and Sanctions List Screening Checks against politically exposed persons and global sanctions lists. |
No information available | |
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Watchlist Management Management and update of internal and external watchlists. |
No information available | |
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Customizable Due Diligence Levels Support different risk tiers and processes by client type. |
No information available | |
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Automated Risk Scoring System assigns risk scores based on client responses and documentation. |
No information available | |
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Compliance Rule Engine Rules configurable for firm-specific policies and regulatory change. |
No information available | |
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Audit Trail for Compliance Checks Comprehensive logs of all due diligence actions. |
No information available | |
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Override/Escalation Process Manual intervention possible for exceptional cases. |
No information available | |
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Screening Speed Average time required for compliance screening per client. |
No information available |
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Automated Suitability Questionnaire System-driven questions to evaluate client risk profile and suitability. |
No information available | |
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Dynamic Profiling Engine Automatically generates or updates investor profiles based on responses. |
No information available | |
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Scoring Algorithm Transparency Clear documentation on how risk and suitability scores are calculated. |
No information available | |
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Scenario Analysis Tools Model potential investment outcomes with clients during onboarding. |
No information available | |
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Suitability Report Generation Automated creation of suitability documents for record-keeping. |
No information available | |
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Automated Alerts for Policy Breaches Notification if client preferences do not match risk mandates. |
No information available | |
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Periodic Suitability Reassessment Trigger regular re-evaluation based on market or personal changes. |
No information available | |
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Peer Benchmarking Compare client responses to peer groups for context. |
No information available | |
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Time to Complete Assessment Average client time to complete suitability assessment. |
No information available |
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Integrated Messaging Real-time chat or message features within the onboarding platform. |
Expensify includes an internal messaging/inbox feature for team collaboration and client communication. | |
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Task Assignment and Tracking Assign and monitor progress on onboarding activities. |
Onboarding and expense approvals/tasks can be assigned and tracked within the app. | |
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Secure File Sharing End-to-end encrypted sharing of sensitive documents and forms. |
Document sharing is secured; emphasis on security with file uploads/sharing. | |
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Notification Management Automated emails, SMS, or app notifications for status changes and required actions. |
The platform provides notification management for status changes and actions via app, SMS, or email. | |
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Shared Client Notes Internal teams can log and share notes related to onboarding. |
Not as far as we are aware.* No public info on internal shared client notes beyond the communication and comment features. | |
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Client Meeting Scheduling Incorporate scheduling and calendar integration for onboarding meetings. |
Calendar and meeting scheduling integrations available (e.g., with Google Calendar). | |
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Approval Workflow Management Automated routing to required signatories or reviewers. |
Automated approval workflows and routing supported for expense and onboarding approvals. | |
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Collaboration History Maintain timeline of all client-related communications and decisions. |
No information available | |
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Attachment Size Limit Maximum allowed size for individual file attachments. |
No information available |
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Core System Integration Ability to connect with CRM, fund accounting, portfolio management, and reporting systems. |
Expensify integrates with many accounting and CRM systems (QuickBooks, NetSuite, Xero, etc.). | |
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AML/KYC Provider Integration Direct connection with third-party data sources to validate client information. |
Direct connection with some KYC/AML solutions and data providers available via partner integrations. | |
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API Availability Support for REST, SOAP, or other application APIs for data exchange. |
APIs available for integration with external systems; REST API documentation is public. | |
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Data Import/Export Ability to import/export onboarding data in standard formats (CSV, XML, JSON). |
Data can be imported/exported in standard formats such as CSV, commonly used within Expensify. | |
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Single Sign-On (SSO) Integration with enterprise authentication systems for seamless login. |
Single Sign-On (SSO) is supported for enterprise clients via SAML, Google, etc. | |
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Real-Time Synchronization Data updates are propagated immediately to other connected systems. |
Real-time data sync is a platform selling point, especially with third-party integrations. | |
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Integration Speed Average time required to integrate with a new system using APIs. |
No information available | |
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Number of Supported Integrations Count of external systems the platform can connect with natively. |
No information available | |
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Custom Integration Toolkit Provision of SDKs or tools for custom workflow integration. |
No information available |
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Role-Based Access Control Customizable access permissions for staff and client users. |
Role-based permissions for admins, managers, and users configurable within the platform. | |
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End-to-End Data Encryption Encryption of data at rest and in transit. |
Data is encrypted at rest and in transit (TLS, at-rest encryption stated in security docs). | |
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Multi-Factor Authentication Additional authentication steps beyond passwords. |
Multi-factor authentication is available for account security (including Google Authenticator). | |
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Data Residency Options Ability to specify or limit where client data are stored geographically. |
No information available | |
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GDPR and Data Protection Compliance Meets requirements for Europe and/or applicable global standards. |
Expensify states GDPR and global privacy/security compliance on its website. | |
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Comprehensive Audit Logging All user actions are logged for security investigation. |
Comprehensive audit logs exist for all user actions, including document and transaction handling. | |
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Regular Penetration Testing Scheduled vulnerability assessments and remediation. |
Regular penetration tests described in security overview and SOC 2 compliance documentation. | |
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Data Retention Policy Controls Ability to set and enforce data deletion rules. |
No information available | |
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Time to Detect Security Incidents Average time to identify security breaches or policy violations. |
No information available |
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Automated Reminders & Escalations System-generated notifications for outstanding tasks. |
Push notifications, reminders, and automated escalation are documented features. | |
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Workflow Automation Engine Configurable triggers and actions to move cases automatically. |
Workflow automation (approvals, matching, etc.) built into core features for onboarding and expense. | |
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Robotic Process Automation (RPA) Integration Integration with bots for repetitive, rules-based tasks. |
No information available | |
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Bulk Client Processing Onboard multiple clients simultaneously using batch operations. |
Bulk/batch onboarding and expense processing is supported. | |
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Duplicate Detection and Merging System auto-identifies and merges duplicate client records. |
No information available | |
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Approval Turnaround Time Average elapsed time for onboarding approval steps. |
No information available | |
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Average Onboarding Completion Time Mean time from start to finish for new client onboarding. |
No information available | |
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Task Automation Rate Percentage of onboarding steps handled without manual intervention. |
No information available | |
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Error Reduction Rate Percent decrease in errors due to automation. |
No information available |
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Onboarding Funnel Analytics Visualization of client progress through each stage of onboarding. |
Dashboard analytics for onboarding and expenses provided, with various views of process stages. | |
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Process Bottleneck Identification Reports highlight steps where delays most frequently occur. |
No information available | |
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Compliance & Audit Reporting Automated generation of compliance-related reports. |
No information available | |
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Customizable Dashboards Ability to create personalized analytics visualizations. |
Customizable dashboards/reports are included as part of the reporting/analytics functionality. | |
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Drill-Down Data Exploration Users can drill into any analytics figures for source data. |
No information available | |
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Scheduled Report Delivery Automated distribution of reports to stakeholders. |
No information available | |
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Exportable Data Sets Data and analytics can be exported for offline downloads. |
Data, reports and analytics can be exported from the system (CSV, PDF, etc.). | |
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Average Report Generation Time Typical time to produce a standard onboarding report. |
No information available | |
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Number of Available Reports Total templates or types of onboarding/process reports provided. |
No information available |
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Concurrent User Capacity Maximum number of active users supported at once. |
No information available | |
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Onboarding Volume Throughput Number of onboarding requests processed per day. |
No information available | |
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System Uptime SLA Guaranteed minimum system availability. |
undefined Expensify claims 99.9% uptime on public status page (matches standard SaaS SLA). |
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Disaster Recovery RTO Recovery time objective after a catastrophic event. |
No information available | |
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Load Balancing Automatic distribution of processing tasks to optimize resource use and performance. |
Load balancing is used to ensure resilience and uptime as described in their infrastructure documentation. | |
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Elastic Capacity Ability to dynamically scale resources up/down with demand. |
The platform is cloud-native and provides elastic scaling based on demand. | |
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API Request Rate Limit Maximum number of API requests supported per second. |
No information available | |
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Latency on Peak Load System response time under maximum usage conditions. |
No information available |
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24/7 Support Availability Round-the-clock technical and user support options. |
24/7 support is offered via chat/email as indicated on support pages. | |
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Dedicated Account Manager Personalized support contact for major clients or deployments. |
No information available | |
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User Training Materials Provision of documentation, videos, or webinars for system users. |
Extensive online user guides, webinars, video tutorials and documentation available. | |
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Release Notes and Update Alerts Communication of new features, bug fixes, and platform changes. |
Release notes and update alerts are broadcast via email and web updates. | |
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Online Knowledge Base Self-serve documentation and troubleshooting guides. |
Comprehensive online knowledge base is provided on the Expensify Help Center. | |
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Service Level Agreement (SLA) Contracted commitments to uptime and response times. |
No information available | |
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Average Support Response Time Mean time to respond to support queries. |
No information available | |
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Patch/Upgrade Frequency Average frequency of updates, patches, or releases. |
No information available |
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