An onboarding management solution that automates the onboarding process across various financial services, ensuring compliance and operational efficiency with real-time tracking and management tools.
Digital platforms streamlining the account opening process, including KYC (Know Your Customer), AML (Anti-Money Laundering) checks, and documentation management.
More Client Onboarding Solutions
More Client Services ...
Digital Account Application Allows clients to open accounts electronically through web or mobile platforms. |
SmartStream Onboarding allows digital account application as onboarding is managed electronically via web interfaces for both clients and staff. The solution is marketed as digital and paperless. | |
Progress Tracking Displays onboarding progress for clients and staff in real time. |
The product highlights real-time tracking and management tools, which implies progress tracking for onboarding cases. | |
Pre-filled Forms Automatically fills client forms with known or previously entered data. |
SmartStream's onboarding documentation states support for automation, including pre-filling of forms using already available or reference data. | |
Multi-language Support Provides onboarding platform in multiple languages. |
No information available | |
Multi-currency Support Supports accounts across various currencies. |
No information available | |
Customizable Workflows Allows configuration of onboarding steps and requirements per client type. |
Product offering highlights configurable workflows to adapt steps and requirements to client types and policies. | |
Branch/Channel Integration Supports initiation at branch, online, or hybrid channels. |
Product is positioned as omnichannel, with engagement both online and via branches or hybrid channels. | |
Bulk Onboarding Enables onboarding of multiple clients in batch. |
Batch/bulk onboarding is referenced in SmartStream's solution documentation for handling institutional/corporate onboarding. | |
Onboarding Time Average time to complete an account opening process. |
No information available | |
Account Types Supported Different types of client accounts supported (e.g., individuals, corporates, trusts). |
No information available | |
Referral Tracking Tracks referral sources and incentives in onboarding. |
No information available | |
Cross-device Continuity Clients can start onboarding on one device and resume on another. |
Marketing states onboarding can be started remotely and resumed in-person or vice versa, demonstrating cross-device continuity. | |
Error Validation & Guidance Automatically detects errors and provides in-form guidance. |
Documentation refers to error detection and guided issue resolution during onboarding. | |
API Integration for CRM Connects onboarding process with existing client management systems. |
API integration with CRM and core platforms is listed in architectural overview documentation. |
Document Upload Allows clients to upload identification documents securely. |
Document upload is referenced as a key KYC step in the onboarding workflow. | |
eKYC Integration Supports electronic KYC data sources for instant verification. |
Product supports eKYC integration for real-time verification using external databases according to solution literature. | |
Biometric Verification Uses selfie, face match or fingerprint for identity confirmation. |
No information available | |
OCR Extraction Extracts data from documents using Optical Character Recognition. |
OCR extraction is mentioned for automated data entry from submitted identity documents. | |
Video KYC Supports client interviews or ID validation through video chat. |
No information available | |
Sanctions & Watchlist Screening Screens client against global blacklists, sanctions and PEP lists. |
SmartStream includes watchlist and sanctions screening as part of the onboarding KYC module. | |
Proof of Address Handling Verifies and stores client proof of address. |
No information available | |
Auto-Fail/Flag Criteria Automatically flags or blocks applications with suspect information. |
The onboarding system will auto-flag and block applications with inconsistent or suspicious responses according to documentation. | |
Name Matching Quality Level of accuracy in matching client names to watchlists. |
No information available | |
Age Verification Checks client meets minimum age requirements. |
Age checks are part of basic KYC flow as described in product materials. | |
Source of Funds Collection Collects data on the origin of client funds. |
No information available | |
Real-time KYC Decision Gives instant pass/fail approval for KYC checks. |
Real-time KYC decision logic—pass/fail—is emphasized in promotional materials. | |
KYC Reuse Frequency Allows reuse of existing KYC data for returning clients. |
Returning clients can be onboarded using prior KYC data to reduce friction. | |
Third-Party Verification Integration Integrates with external KYC, ID, or background-check providers. |
SmartStream advertises extensive third-party integrations for identity, KYC, and data providers. |
Politically Exposed Persons (PEP) Screening Searches clients for PEP status using global lists. |
PEP (politically exposed persons) check is a standard SmartStream KYC/AML feature. | |
Transaction Pattern Analysis Analyzes historical client transactions for anomalies. |
Transaction pattern analysis is part of SmartStream's AML review and monitoring for onboarding clients. | |
Adverse Media Screening Checks clients against negative media databases. |
No information available | |
Custom AML Rules Engine Supports creation and management of custom AML rules. |
No information available | |
Dynamic Risk Scoring Assigns risk scores to clients based on profile attributes and behaviors. |
Dynamic risk scoring is outlined in AML product briefing sheets and adapts based on client behavior. | |
False Positive Rate The proportion of alerts triggered in error by AML screening. |
No information available | |
Automated Suspicious Activity Report (SAR) Filing Generates and submits SARs automatically for relevant cases. |
Suspicious activity report (SAR) generation and workflow automation included. | |
Continuous Monitoring Ongoing surveillance for suspicious patterns during and after onboarding. |
Continuous AML monitoring listed as a feature in technical specifications. | |
Regulatory Database Updates Frequency of updates to sanction, PEP, and watchlist sources. |
No information available | |
Alert Escalation Workflow Automated workflows for timely escalation of AML alerts. |
Alert escalation workflow described for compliance requirements. | |
Audit Logging of AML Actions Keeps a secure, complete log of AML-related actions. |
Comprehensive AML action audit logs offered for traceability. | |
Geographic Risk Assessment Evaluates client risk based on country/jurisdiction. |
Geographic risk scoring highlighted for onboarding international clients. | |
Real-Time AML Checks Performs AML screening in real time during onboarding. |
Real-time AML checks included as standard in onboarding. | |
AML Screening Coverage Number of countries/jurisdictions covered by AML screening. |
No information available |
Secure Document Storage Stores client documents in secure, encrypted databases. |
Product emphasizes secure storage of all client documents. | |
Drag-and-Drop Upload Allows clients to easily upload required documentation. |
No information available | |
Document Format Support Accepts a wide range of file types and sizes. |
Documentation states support for various file types and format flexibility. | |
Version Control Tracks changes and maintains history of document uploads. |
No information available | |
Automated Document Expiry Alerts Notifies staff or clients when documents are out-of-date. |
No information available | |
In-Platform Documentation Checklist Guides clients to provide required documents for their account type. |
System provides in-platform pointers for document completion by account type. | |
Bulk Document Handling Processes multiple documents at once (e.g. corporate onboarding). |
Corporate/bulk onboarding documentation confirms bulk document handling. | |
Digital Signature Capture Supports electronic signature for contracts and agreements. |
Digital signature capture listed among features for contracts and agreements. | |
Data Extraction Automation Automates data capture from uploaded documents. |
Described as data extraction/automation from document upload. | |
Document Retention Policy Automation Automates document deletion or archiving according to compliance policy. |
Retention policy automation for regulatory compliance listed. | |
Personal Data Masking Masks sensitive information on stored or displayed documents. |
Data masking of sensitive personal information is described in compliance controls. | |
Document Validation Rate Proportion of documents automatically validated by the system. |
No information available | |
Mobile Document Capture Enables document upload via mobile camera with cropping and enhancement. |
Mobile document upload and capture using camera is mentioned as supported option. | |
Data Entry Field Validation Checks format and completeness of client-entered data. |
Field validation for client-entered data is a component of guided onboarding. |
Open API Availability Supports open RESTful APIs for custom integrations. |
REST APIs/open API for custom integrations are covered in developer technical literature. | |
Core Banking Integration Links onboarding to core banking/brokerage systems for seamless account provisioning. |
Integration with core banking and brokerage back-ends is a design focus of the solution. | |
Third-party Middleware Support Supports integration with middleware and other orchestration tools. |
Middleware and orchestration integration is mentioned in product briefings for large institutions. | |
KYC/AML Provider Connections Out-of-the-box connections to KYC and AML data/verification providers. |
Product lists connections for KYC and AML data providers as out-of-the-box. | |
CRM Integration Synchronizes data with customer relationship management systems. |
CRM integration is highlighted for onboarding process efficiency. | |
eSignature Service Integration Built-in integrations with external e-signature providers. |
Integration with external e-signature providers is supported. | |
Real-Time Data Sync Pushes onboarding data in real time to connected systems. |
Data synchronization to connected systems is described as real-time in the integration features. | |
Webhooks/Notifications Supports automated callbacks or notifications to external systems. |
. | No information available |
SCIM/Directory Integration Supports enterprise identity directories for user sync and SSO. |
. | No information available |
SSO/SAML Authentication Enables single sign-on for advisors and staff. |
. | No information available |
Data Import/Export Tools Allows bulk migration into/out of the onboarding system. |
. | No information available |
Custom Web Portal Widgets Embeddable onboarding components into external portals. |
. | No information available |
Integration Throughput Number of API calls or integration operations supported per second. |
. | No information available |
Event-Driven Workflow Triggers Support for automating workflows based on system events. |
. | No information available |
Responsive Web Design Optimized for desktop, tablet, and smartphone viewing. |
The UI is responsive for desktop, tablet, and mobile use—explicitly stated in solution design. | |
Accessibility Compliance Adheres to WCAG or other accessibility standards (e.g., screen reader support). |
Product states compliance with accessibility requirements (e.g., WCAG). | |
Guided Walkthroughs Provides dynamic, step-by-step onboarding assistance. |
No information available | |
Live Chat Support Integration Embedded chat functionality for real-time support. |
SmartStream supports live chat/chatbot integration for assistance. | |
Personalized Client Dashboards Custom onboarding status and document request views. |
Personalized, real-time dashboards are available for both client and staff use. | |
Task Reminders Automated onboarding reminders via email/SMS/in-app alerts. |
No information available | |
Satisfaction Feedback Collection Built-in tools to survey client experience and collect feedback. |
No information available | |
Multi-Lingual Forms Forms available in several languages for client comfort. |
No information available | |
Progress Save and Resume Clients can pause and resume onboarding without data loss. |
Progress save/resume is user experience functionality supported as per onboarding process design. | |
Average User Steps to Completion Average number of screens/entries required for onboarding completion. |
. | No information available |
Mobile App Availability Onboarding can be completed through a iOS/Android app. |
Mobile app onboarding is supported according to product materials and UI screenshots. | |
PDF Generation of Completed Applications Produces client-ready downloadable/printable PDFs post-onboarding. |
PDF generation of completed applications is referenced in user documentation. | |
Session Timeout Handling Manages long or abandoned sessions with appropriate alerts. |
. | No information available |
Dark Mode User interface supports dark/light visual themes. |
. | No information available |
Regulatory Rule Engine Configurable logic for jurisdiction-specific account opening requirements. |
. | No information available |
Audit Trail Comprehensive logs of all significant onboarding actions and changes. |
. | No information available |
GDPR/CCPA Compliance Tools Supports compliance with data privacy and protection regulations. |
GDPR/CCPA compliance is required and referenced explicitly in SmartStream compliance documentation. | |
Reporting to Regulators Automated and scheduled submission of required regulatory reports. |
. | No information available |
Retention Policy Configuration Flexible setup of data/document retention as per regulation. |
. | No information available |
Consent Management Records and manages client consent for data processing. |
Consent and privacy notice management are built in for regulatory compliance. | |
Multi-jurisdiction Support Adapts onboarding for multiple countries’ legal requirements. |
Product supports multiple legal jurisdictions and can be configured for country-specific rules. | |
Role-based Access Controls Defines staff authority levels by account/role. |
Staff roles and account-level authority are configurable. | |
Sanctions List Auto-Update Frequency Frequency of automatic updates for regulatory lists. |
. | No information available |
Privacy Notice Customization Allows custom messaging and documentation of privacy policies. |
. | No information available |
Real-time RegTech Updates Automatic updates for new compliance policies and rules. |
. | No information available |
Encrypted Data Transmission All data transfer encrypted end-to-end. |
End-to-end data encryption of all data transfers is stated in the security documentation. | |
Compliance Dashboard Centralized overview of ongoing compliance metrics/status. |
. | No information available |
Exception Management Workflows for managing regulatory exceptions and overrides. |
. | No information available |
Rule-based Task Assignment Automatically assigns onboarding steps to staff based on logic. |
Rules-based task assignment and approval routing are prominent workflow features. | |
Automated Approval Routing Forwards cases through approval chains per requirements. |
Automated approval routing for escalations and multilevel sign-offs is supported. | |
Escalation Triggers Automatic escalation of pending or failed onboarding cases. |
Escalation triggers in place for stalled, incomplete, or failed onboarding workflows. | |
Workflow Visualization Graphical dashboards showing process flows and bottlenecks. |
Graphical workflow visualization dashboards are available for monitoring. | |
Event-Driven Notifications Automated alerts for status changes or required actions. |
Event-driven system status alerts and notifications are built-in. | |
Bulk Processing Capacity Maximum number of onboarding cases handled simultaneously. |
. | No information available |
Custom Task Types Ability to introduce new types or categories of onboarding work. |
Custom task types and onboarding process personalization mentioned in configuration features. | |
Parallel Task Execution Supports concurrent processing of independent tasks. |
. | No information available |
Automated Data Validation Checks data for accuracy before moving to the next step. |
Automated data validation is referenced as part of each onboarding step. | |
SLAs and Turnaround Time Tracking Tracks time to completion of each step versus service targets. |
SLAs for onboarding and analytics of time to completion are available. | |
Task Completion Analytics Reports on task status, rates, and completion times. |
Task and process completion rates and analytics are offered on dashboards. | |
Self-Service Process Initiation Allows clients to initiate processes without staff involvement. |
Clients can begin onboarding processes without staff intervention. | |
Custom Process Templates Library of reusable workflow templates. |
Process template customization is available for frequent onboarding scenarios. | |
Process Exception Handling Rate Proportion of tasks completed with human intervention. |
. | No information available |
Real-time Reporting Instant access to live onboarding metrics. |
Real-time reporting dashboards are available as part of management tools. | |
Onboarding Funnel Analytics Tracks conversion, drop-off, and completion rates. |
Onboarding funnel analytics (conversion, drop-off, etc.) are tracked and reportable. | |
Custom BI Report Builder Drag-and-drop/dashboard-style report and analytics builder. |
. | No information available |
Audit-Ready Logs Maintains audit logs for all major actions/events. |
. | No information available |
Automated Exception Reports Scheduled exception/outlier detection and reporting. |
. | No information available |
Export to Excel/CSV/PDF Exports all analytics and records to standard formats. |
Users can export data and analytics in all major standard formats. | |
Alert Threshold Customization Set custom thresholds for real-time alerts or reports. |
. | No information available |
Historical Data Retention Duration Period for which analytics data is stored for review/reporting. |
. | No information available |
Custom Dashboard Widgets Configurable widgets to add/remove analytics on dashboards. |
. | No information available |
Automated Compliance Reporting Generates regulatory reports automatically from onboarding data. |
. | No information available |
Team Performance Metrics Compares staff/team onboarding rates and efficiency. |
. | No information available |
Conversion Rate Tracking Tracks percentage of started-to-completed onboardings. |
. | No information available |
Time to Approval Measures average time from submission to approval. |
. | No information available |
Error/Issue Logging Automatically logs operational issues or errors for review. |
. | No information available |
AES-256 Encryption Industry-standard encryption for data at rest and in transit. |
AES-256 encryption is referenced as minimum standard for data security. | |
Multi-factor Authentication (MFA) Requires users to authenticate with multiple credentials. |
Multi-factor authentication for user accounts is available. | |
Penetration Testing Frequency Frequency of external independent penetration test audits. |
. | No information available |
Vulnerability Scanning Regular scans for known vulnerabilities in the application. |
Continuous vulnerability scanning is stated as a part of security monitoring. | |
Data Loss Prevention Features Automated detection and blocking of unauthorized data exfiltration. |
Data loss prevention and monitoring features are referenced for compliance purposes. | |
SSO/OAuth Support Supports single sign-on and OAuth credentials. |
. | No information available |
ISO 27001/SOC 2 Compliance Certified with or conforms to major international security standards. |
SmartStream Onboarding is ISO 27001 certified according to public compliance disclosures. | |
Activity & Access Monitoring Monitors and logs all access attempts and activity. |
Access and activity logging is standard. | |
User Access Reviews Scheduled auditing of user permissions and access. |
Regular access reviews are available for user authorization controls. | |
Secure Download/Print Controls Restricts and audits downloads or prints of sensitive documents. |
. | No information available |
Field-level Data Encryption Sensitive fields (e.g., SSN, passport number) encrypted individually. |
Field-level encryption available according to technical security overview. | |
Client-side Encryption Encryption applied before data leaves end-user devices. |
Client-side encryption is referenced as part of defense-in-depth best practices. | |
Data Breach Notification Automation Automates regulatory and client notification in the event of a breach. |
Automated notifications for breaches and incidents described in compliance documentation. | |
Secure Data Wipe Supports secure deletion of client data and documents. |
Secure deletion/wipe of client and sensitive data upon request or policy expiry is supported. |
Concurrent User Capacity Maximum number of users supported at once. |
. | No information available |
System Uptime SLA Guaranteed percentage of system operational time. |
. | No information available |
Onboarding Throughput Number of onboarding applications processed per hour. |
. | No information available |
Geographically Redundant Hosting Supports data center redundancy in multiple regions. |
. | No information available |
Automated Load Balancing Distributes workloads for high performance. |
. | No information available |
Cloud Native Architecture Built using scalable, cloud infrastructure. |
SmartStream's documentation frequently references modern, cloud-native deployment. | |
Zero Downtime Maintenance Capability Upgrades and patches without taking platform offline. |
. | No information available |
Performance Monitoring Dashboards Live metrics such as response time and error rates. |
. | No information available |
Queueing and Autoscaling Automatic scaling based on demand, with queueing for excess load. |
Autoscaling is available to support high-volume onboarding activity. | |
Disaster Recovery RTO/RPO Maximum Recovery Time/Point Objectives after a disaster. |
. | No information available |
API Rate Limiting Configurable limits for external integrations to maintain performance. |
. | No information available |
Processing Latency Average time to process a single onboarding application. |
. | No information available |
Outage Notification Speed Time taken to notify stakeholders of platform outages. |
. | No information available |
Data Partitioning/Segmentation Allows isolation of data for business lines or legal entities. |
. | No information available |
24/7 Client & Staff Support Around-the-clock vendor support for technical and procedural queries. |
24/7 support referenced as available for enterprise customers. | |
Dedicated Account Manager Named relationship manager for the brokerage firm. |
Dedicated account manager assigned to enterprise customers according to service documentation. | |
Custom Implementation Services Availability of professional services for onboarding rollout. |
Custom implementation and onboarding consulting are available from SmartStream customer success org. | |
Online Knowledge Base Comprehensive self-help and learning materials. |
Online knowledge base and self-guided training provided for onboarding users and staff. | |
End-User Training Delivery Structured client or staff onboarding training programs. |
SmartStream offers structured end-user training as part of the onboarding project. | |
SLA for Incident Resolution Guaranteed maximum vendor response times for incidents. |
. | No information available |
Product Update Roadmap Published and transparent release roadmap for clients. |
Product development and roadmap are shared with enterprise onboarding customers. | |
Custom Feature Request Channels Clients can submit and track requests for new features. |
. | No information available |
Release Notes & Changelog Access Proactive communication of new/enhanced features. |
. | No information available |
Service Health Monitoring Portal Live status and incident tracking for the platform. |
. | No information available |
Escalation Matrix for Support Documented escalation path for unresolved support issues. |
. | No information available |
Multi-Channel Support (email/phone/chat) Support delivered over several communication channels. |
Phone, chat, and email are all supported for SmartStream onboarding customers. | |
Annual Review Meetings Scheduled business/technical review with vendor. |
. | No information available |
Third-Party Audit Availability Audit reports and certifications available to clients. |
. | No information available |
This data was generated by an AI system. Please check
with the supplier. More here
While you are talking to them, please let them know that they need to update their entry.