Offers tools for social media scheduling, monitoring, performance analytics, and team collaboration. Integrates seamlessly with other Zoho apps.
Compliance-oriented platforms that facilitate advisor engagement on social media with content pre-approval workflows, archiving capabilities, and analytics to measure engagement.
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Multi-Platform Support Connect and manage multiple social media platforms (e.g., LinkedIn, Twitter, Facebook, Instagram) from one interface. |
Zoho Social allows connection and management of multiple social media platforms like Facebook, Twitter, Instagram, LinkedIn, and Google My Business from a single dashboard. This is advertised on their main sales page and documentation. | |
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Number of Supported Platforms The total number of different platforms the tool can integrate with. |
No information available | |
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API Integration Capability to integrate with external APIs for custom workflows or data transfer. |
Zoho Social provides API for integration and supports custom workflows through its public API documentation. | |
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CRM Integration Integration with Customer Relationship Management systems to enhance lead nurturing and client management. |
Zoho Social integrates with Zoho CRM and other tools. CRM integration is highlighted on feature and integration pages. | |
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Third-Party App Integration Supports integration with marketing and analytics tools such as Google Analytics, email marketing software, and more. |
Supports integration with external apps like Google Analytics and other marketing tools, as seen on their integrations page. | |
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Single Sign-On (SSO) Allows users to sign in using a single set of credentials across various platforms. |
No information available | |
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Banking API Support Ability to connect with financial data sources or APIs for compliance-focused content. |
No information available | |
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Data Import/Export Tools Provide tools to import or export data in CSV, Excel, or other formats. |
Import and export functionality via CSV is available as shown in the help documentation. | |
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Mobile App Integration Synchronize and manage accounts via dedicated mobile applications. |
Zoho Social offers mobile apps for iOS and Android according to their official website. | |
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Two-Factor Authentication Support Supports enhanced security for account logins. |
According to security documentation, Zoho Social supports two-factor authentication as Zoho accounts support it universally. |
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Post Scheduling Ability to create and schedule posts in advance. |
Post scheduling is a core feature, highlighted on their main page. | |
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Bulk Upload Enables uploading and scheduling multiple posts at once. |
Supports bulk uploads and scheduling, detailed in knowledge base and feature list. | |
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Content Calendar A visual calendar to plan and manage posting schedules. |
Zoho Social has a content calendar view for planning, described as a core feature. | |
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Drafts Management Save drafts for editing and scheduling later. |
Draft post management and saving for later is supported. | |
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Suggested Posting Times Recommends optimal posting times based on engagement analytics. |
Platform recommends optimal posting times based on past engagement metrics. | |
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Media Library Stores creative assets such as images, videos, and graphics. |
A built-in media library is documented and allows storing images and creative assets. | |
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Content Approval Workflows Set up structured editing, reviewing, and approval processes. |
Content approval workflow and multi-stage review capabilities are advertised for team plans. | |
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Branded Templates Access to pre-built, customizable templates branded for financial advisory services. |
Not as far as we are aware.* Templates exist, but financial advisory or branded templates are not mentioned explicitly. | |
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A/B Testing of Posts Ability to test different content versions for best performance. |
No information available | |
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Multi-Language Support Create and schedule content in multiple languages. |
Not as far as we are aware.* Does not offer multi-language content scheduling; only interface localization. | |
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AI-Assisted Content Generation Leverages AI to suggest, improve, or auto-generate content. |
AI-assisted content suggestions are available, as per their latest release notes. | |
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Video Editing Tools Built-in tools for basic video editing and publishing. |
No information available |
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Automated Compliance Checks Automatically scans posts for compliance violations (e.g., advertising rules, confidential data). |
No information available | |
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Audit Trails Tracks and logs user actions for audit and review purposes. |
No information available | |
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Data Encryption Encrypts data at rest and in transit. |
Zoho as a platform enforces encryption at rest and in transit—covered for all Zoho apps including Social. | |
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Role-Based Access Control Enables granular user permissions and access levels. |
Zoho Social has user roles and permission granularity, per documentation. | |
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Legal Hold & Record Keeping Retains and archives posts to meet regulatory requirements. |
Archival and retention features exist for business accounts, aligning with record keeping requirements. | |
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Approval Workflows for Compliance Allows compliance teams to review and approve posts before publishing. |
Approval workflows available for compliance review as part of team plan. | |
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Incident Reporting Provides mechanisms for rapid response and documentation of security or compliance incidents. |
No information available | |
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GDPR/CCPA Compliance Supports data privacy laws relevant to clients’ regions. |
Zoho has GDPR/CCPA compliance certifications, covering Zoho Social. | |
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User Authentication Levels Number of authentication levels supported (e.g., two-factor, biometric). |
No information available | |
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Data Storage Duration Length of time data is retained in archival storage. |
No information available | |
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Exportable Compliance Logs Ability to export logs for external audits. |
Zoho Social allows export of logs and activities. |
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Real-Time Analytics Dashboard Up-to-the-minute data visualization for engagement and performance metrics. |
Offers a real-time analytics dashboard for post performance. | |
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Customizable Reports Generate reports tailored to business needs, KPIs, or stakeholders. |
Offers customizable analytics reports. | |
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Engagement Metrics Tracks likes, shares, comments, click-through rates, and more. |
Zoho Social tracks engagement stats such as likes, shares, and comments. | |
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Followers Growth Analytics Reports on the growth trends of followers/audience. |
Followers growth tracked via analytics dashboard. | |
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Sentiment Analysis Analyzes audience sentiment toward social content/brands. |
No information available | |
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Campaign Performance Benchmarking Compare performance with previous campaigns or industry standards. |
No information available | |
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Referral Tracking Measures website or lead conversions from social media. |
Referral tracking is possible through integration with Google Analytics. | |
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Custom Metrics Ability to define, monitor, and report user-defined metrics. |
No information available | |
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Data Export Export data for further analysis in external tools. |
Data export available to CSV, Excel and more—as per help docs. | |
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Report Delivery Frequency Frequency at which automated reports can be sent. |
No information available | |
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Competitor Analysis Tools Compare performance with competitors or industry benchmarks. |
No information available |
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Social Listening Monitors keywords, brand mentions, and conversations around relevant topics. |
Social listening features (keyword and brand monitoring) are core offerings in Zoho Social. | |
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Lead Capture Forms Enables creation and sharing of forms to capture client details. |
Not as far as we are aware.* No direct lead capture forms built in—forms are available via Zoho CRM or Zoho Forms only. | |
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Integration with CRM Directly syncs leads and activities to CRM systems. |
Direct CRM integration supported with Zoho CRM. | |
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Automated Lead Assignment Automatically assigns leads to relevant team members. |
No information available | |
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Contact Import/Export Seamlessly import and export contacts between systems. |
Not as far as we are aware.* No direct contact import/export. Available only when used with CRM or external tools. | |
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Activity Tracking Monitors lead engagement and records activities. |
Tracks user activity on posts and engagement for leads. | |
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Chatbot Integration Supports automated chatbots on social platforms for lead engagement. |
No information available | |
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Lead Scoring Ranks leads by engagement, suitability, or value. |
No information available | |
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Follow-Up Reminders Automated notifications for timely outreach. |
No information available | |
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Custom Lead Segmentation Segment leads into different lists based on criteria. |
No information available |
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Team Collaboration Tools Shared workspaces, comments, mentions, and real-time editing capabilities. |
Zoho Social offers team collaboration features including shared calendar and comments. | |
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User Roles and Permissions Set distinct roles and access rights per user. |
Team management dashboard allows setting user roles and permissions. | |
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Approval Workflow Customization Customize and automate multi-step approval processes. |
Approval workflows are customizable per feature documentation (on higher plans) | |
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Task Assignment Assign tasks and responsibilities to team members. |
Task assignment to team members is part of the collaboration feature set. | |
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Activity Logs Track all user actions for transparency and accountability. |
User activity and audit logs available in admin panel. | |
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Number of Supported Users Maximum users/accounts who can access the system simultaneously. |
No information available | |
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Notification and Alerts Configurable notifications for events, tasks, and approvals. |
Notification systems are present for posts, approvals, and replies. | |
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Internal Messaging Messaging system for communication between platform users. |
Team messaging and collaboration is part of the feature set. | |
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Client Access Portal Ability to grant view or comment access to clients or advisors. |
No information available | |
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Training & Onboarding Modules Guided learning and onboarding resources for users. |
Help center and onboarding resources are available as guided learning modules. |
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Centralized Inbox Manage all messages, comments, and replies in one location. |
Centralized inbox for all social platform messages and mentions included. | |
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Automated Responses Set up auto-replies to common queries. |
Automated response templates for message replies exist as a convenience feature. | |
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Customizable Response Templates Flexible message templates for quick engagement. |
Canned/customizable message templates available for responses. | |
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Tagging and Categorization Organize conversations with tags or categories. |
Supports tagging and categorization within inbox and post management. | |
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Conversation Assignment Assign mentions or messages to specific team members. |
Assignment of social conversations/messages to team is supported. | |
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Unify Paid and Organic Interactions Monitor and reply to engagement from both paid ads and organic posts. |
No information available | |
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Response Analytics Metrics on average response time and engagement quality. |
Zoho Social reports response analytics including response times. | |
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Snooze/Follow-up Option to snooze interactions for later follow-up. |
Snooze and follow-up features are present for team workflow. | |
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Language Translation Translate incoming or outgoing messages within the platform. |
No information available |
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Ad Publishing Create and publish ads directly to supported platforms from within the tool. |
Ad publishing available in Facebook/Instagram ad management on higher plan tiers. | |
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Budget Tracking Monitor spending and pacing across multiple campaigns. |
No information available | |
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A/B Testing for Ads Test variations of ad creative and messaging. |
No information available | |
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Automated Bidding Utilize automated bid strategies to optimize ad spend. |
No information available | |
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Audience Targeting Enables granular targeting based on demographics, interests, and behaviors. |
No information available | |
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Retargeting Tools Create audiences for remarketing campaigns. |
No information available | |
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Ad Creative Library Store and manage creative assets for advertising. |
Ad creative/media assets are stored and managed within the platform. | |
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Ad Performance Analytics In-depth reporting on impressions, clicks, conversions, and ROI. |
No information available | |
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Scheduling and Automation Automate ad start/stop times and optimization triggers. |
Post and ad scheduling/automation is supported across available platforms. | |
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Ad Spend Limit Controls Ability to set and enforce maximum spend limits per campaign. |
No information available |
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User Interface Quality Intuitive, user-friendly dashboard and navigation. |
Intuitive, user-friendly dashboard confirmed by product reviews and interface demos. | |
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Help Center/Documentation Comprehensive support guides, documentation, and FAQ resources. |
Help center, documentation and FAQs are comprehensive and searchable. | |
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Live Chat/Support Availability Access to real-time support or live chat assistance. |
Live chat and support are available on business/enterprise plans as per support docs. | |
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Mobile Access Full-featured mobile app or responsive design for access on any device. |
Mobile apps available for iOS and Android. | |
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Accessibility Features Support for accessibility standards (e.g., screen readers). |
No information available | |
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Customizable Dashboard Personalize the layout and widgets on the homepage. |
The home dashboard is customizable (widget arrangement, filters). | |
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Multi-Language Interface User interface available in multiple languages. |
Can set language for interface; multi-language UI supported. | |
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Onboarding Tutorials Step-by-step onboarding for new users. |
Onboarding tutorials and step-by-step guidance are available for new accounts. | |
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Knowledge Base Search Searchable help resource for problem-solving. |
Knowledge base is searchable via help pages and onboard support. | |
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Client/Partner Training Webinars Regular live or recorded training webinars. |
Training webinars (regular and on-demand) are available from Zoho's support team. |
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Custom Branding Apply white-label branding or custom interface designs. |
Not as far as we are aware.* White-label or fully custom branding is not offered in core pricing tiers. | |
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Custom Workflows Design and implement unique workflows to match business processes. |
Automations and workflow customization available for post approvals and scheduling. | |
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API Access for Extensions Open APIs for additional customization and feature extensions. |
Open API for extensions is supported—API docs public. | |
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Add-On Marketplace Support for third-party add-ons or plugins. |
No information available | |
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Multi-Account Management Manage multiple business accounts or brands from a single admin dashboard. |
Multiple brands/accounts supported in a single dashboard. | |
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Plan Upgrade Flexibility Easily scale subscription or service levels as the business grows. |
Plans can be upgraded/scaled easily as per customer need. | |
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Custom Fields and Tagging Allows configuration of custom fields and tags. |
No information available | |
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Maximum Account Capacity Total number of managed social media accounts supported. |
No information available | |
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Resource Allocation Controls Set limits for users, storage, bandwidth, or campaign capacity. |
No information available | |
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Notifications Customization Configure notification triggers and frequency. |
No information available |
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Free Trial Availability Option to test the tool before committing to a paid plan. |
Free trial offered prominently on signup and pricing page. | |
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Transparent Pricing Clear, publicly posted pricing with no hidden fees. |
Transparent, public pricing with no hidden fees listed on website. | |
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Subscription Flexibility Supports monthly, annual, or bespoke plans. |
Monthly and annual subscriptions; flexibility in renewal or upgrade. | |
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Nonprofit/Advisor Discount Discounted rates for financial advisors or nonprofits. |
No information available | |
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SLAs & Uptime Guarantees Service Level Agreements ensuring specific system uptime. |
Not as far as we are aware.* No specific SLA or uptime guarantees are publicly posted. | |
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24/7 Support Availability Round-the-clock technical and customer support. |
24/7 support offered for higher-tier business/enterprise plans. | |
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Dedicated Account Management Dedicated customer success/contact for enterprise accounts. |
No information available | |
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Incident Resolution Time Speed of resolving critical incidents. |
No information available | |
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In-Product Support Chat Built-in live chat support from within the application. |
In-product (application) support chat available for certain plans. | |
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Knowledge Base Depth Comprehensive support database and troubleshooting documentation. |
Comprehensive searchable help knowledge base available. |
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