The EverQuote Pro Agent Portal allows agents to manage leads, track performance, and access a variety of marketing tools to convert potential customers into policyholders.
Web-based platforms that provide agents with product information, quoting capabilities, policy status updates, marketing materials, and training resources.
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Self-Service Registration Allows agents to register and create their accounts without administrator intervention. |
EverQuote Pro Agent Portal allows agents to self-register for access (based on product onboarding materials). | |
Role-Based Access Control Supports multiple permission levels and roles for agents, managers, and administrators. |
No information available | |
Multi-factor Authentication Enhances security by requiring more than one method of authentication. |
No information available | |
Bulk User Import Ability to onboard multiple agents simultaneously via file upload or integration. |
No information available | |
Password Reset Function Self-service password reset capability for agents. |
The portal supports self-service password reset via email verification (as per documentation/Login FAQ). | |
Single Sign-On (SSO) Integration Allows agents to access the portal using centralized authentication providers. |
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Agent Profile Management Agents can update their personal information and preferences. |
Agents can update profile info and preferences such as notification settings. | |
Onboarding Tutorials Guided walkthroughs and instructional content for new portal users. |
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User Activity Logging Tracks and logs agent actions within the portal for audit and compliance. |
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Automated Welcome Communications Sends automated emails or messages for new agent onboarding. |
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Product Search Enables agents to quickly search for products within the catalog. |
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Filter & Sort Options Allows agents to filter and sort products by various criteria (e.g., type, price, coverage). |
Leads and marketing tools can be filtered and sorted based on criteria like lead type and status. | |
Side-by-Side Comparison Displays product features for direct comparison between multiple products. |
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Detailed Product Pages Provides comprehensive product details including features, exclusions, and target customer. |
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Document Downloads Allows agents to download product brochures, policy documents, and forms. |
Agents can download documents (lead info, sales reports, etc.) from the portal. | |
Real-time Updates Instantly reflects changes or updates to product information. |
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Product Video Demos Includes video explanations or guides for products. |
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Frequently Asked Questions (FAQs) Provides common questions and answers regarding products. |
Extensive FAQ for common product/lead/marketing questions on the help site supports this. | |
Mobile-Friendly Product Pages Ensures product information is easily accessible from mobile devices. |
The portal is browser/mobile responsive according to vendor documentation and user reviews. | |
Localization/Translation Support Product information available in multiple languages as needed. |
No information available |
Instant Quoting Engine Calculates premiums and coverage instantly based on entered data. |
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Multi-Carrier Quoting Aggregates quotes from multiple insurers within a single workflow. |
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Customizable Quote Templates Enables agents to personalize quote presentations for clients. |
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Quote Saving and Retrieval Allows agents to save quote drafts and retrieve previous quotes. |
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Real-Time Underwriting Feedback Provides an immediate indication of underwriting acceptability or further requirements. |
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Needs Analysis Tools Guides agents in assessing client needs for tailored product recommendations. |
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Pre-Filled Client Data Auto-populates client information to streamline quoting. |
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Rate Comparison Charts Visualizes rate differences between products and carriers. |
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Calculation Speed Time taken to return quote results once data is submitted. |
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Automated Compliance Checks Identifies if quote/proposal meets underwriting and regulatory requirements. |
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Policy Lookup Search and retrieve policy details for agents' clients. |
Agents can look up client lead and sale information and access their policies if integrated with carrier systems. | |
Endorsement Processing Submit and track endorsements or changes to existing policies. |
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Renewal Notifications Automatically alerts agents to upcoming policy renewals. |
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Lapse/Expiration Alerts Notifies agents about policies at risk of lapse or expiration. |
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Document Uploads Allows digital upload of documents to client or policy files. |
Agents can upload required compliance and sales documents to their lead/client folders. | |
Policy Servicing Requests Agents can submit service requests (e.g., beneficiary change, address updates) through the portal. |
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Policy Download Downloadable policy schedules and certificates. |
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Claims Status View Agents can check claims status associated with their clients. |
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Policy Search Speed Average time to display searched policy information. |
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Mass Policy Communication Tools Send policy-related communications to multiple clients at once. |
No information available |
Lead Import/Export Import or export lead information via CSV or integrations. |
Supports CSV import/export of leads and integration with lead providers. | |
Lead Assignment Automation Auto-assigns leads based on geography, expertise, or workload. |
Portal auto-assigns leads based on zip code, agent settings, or rules. | |
Integrated CRM Features Provides built-in CRM tools or integrates with third-party CRM platforms. |
Native lead management tools act as a built-in CRM for follow up and tracking. | |
Client Communication Log Tracks and logs emails, calls, and interactions with clients. |
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Contact Categorization Allows tagging or grouping of contacts/leads for marketing or service purposes. |
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Task & Reminder System Built-in task manager to help agents follow up with leads. |
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Lead Conversion Analytics Tracks conversion rates from lead to sale. |
The system reports show conversion metrics from lead to sale. | |
Bulk Email/SMS Campaigns Send marketing communications to multiple leads or clients simultaneously. |
Built-in tools for SMS/email drip campaigns and bulk notifications to clients/leads. | |
Data Enrichment Tools Automatically enhances lead records with additional data (e.g., demographics, financials). |
The system automatically enriches lead/contact records with additional info such as quote history and client data. | |
Follow-Up Automation System sends automated reminders or messages for follow-ups. |
Agents can set and automate follow-up reminders and lead outreach sequences. |
Commission Statements Download Agents can view and download their commission statements. |
No information available | |
Real-Time Commission Tracking Monitors commission accrual and posting in real time. |
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Incentive Program Dashboards Visual dashboards for incentive targets, bonuses, and tiers. |
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Payment History Displays history of commission payments made to agent. |
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Commission Calculator Tool to estimate commission for various products and scenarios. |
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Performance Ranking Shows agent performance compared to peers for motivational purposes. |
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Commission Dispute Submission Agents can raise queries or disputes regarding their compensation. |
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Incentive Alerts/Notifications Automated notifications about incentive opportunities or achievement milestones. |
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Customizable Payment Frequencies Allows choice of how often commissions are processed and paid. |
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Number of Commission Plans Supported How many different plans can be configured in the platform. |
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Brochure & Flyer Downloads Access to downloadable brochures, flyers, and presentations. |
Downloadable collateral (brochures, flyers, presentations) from marketing center in the portal. | |
Customizable Sales Collateral Templates that agents can personalize with their branding. |
Agents can use/edit customizable marketing collateral with their contact info or logo. | |
Email Templates Ready-to-use or customizable email templates for common agent communications. |
Library of email templates and canned language available to agents. | |
Campaign Tracking Ability to monitor the results of marketing activities through the portal. |
Portal provides campaign analytics, including open rates, clicks and conversions for email/SMS campaigns. | |
Automated Marketing Programs Predefined or automated programs agents can enroll clients in. |
Agents can set up automated drip and nurture sequences (as described in marketing features list). | |
Educational Webinars Access to webinars or recordings for ongoing learning. |
Educational live and recorded webinars available for agents through resource center. | |
Rate Sheet Updates Automatic or timely updates of latest rate sheets and pricing materials. |
Rate sheet and pricing updates are posted in the agent resource library. | |
Social Media Integration Allows agents to post approved marketing content directly to social media. |
No information available | |
Asset Search Function Quickly search company-approved marketing materials. |
No information available | |
Consent/Opt-In Management Tools for capturing and managing client marketing consent. |
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Sales Performance Dashboards Visualizes individual and team sales metrics. |
Sales dashboards show lead, conversion, and sales activity by individual and team. | |
Book of Business Reports Download or view agent and agency business summaries. |
Book of business and pipeline summary reports are downloadable. | |
Lead Conversion Tracking Monitors conversion rates and pipeline by stage. |
Conversion tracking by stage and campaign source is available in reporting tools. | |
Custom Report Builder Lets users design and run custom reports from available data. |
No information available | |
Drill-Down Capabilities Allows users to dig deeper into summarized metrics. |
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Export to Excel/CSV Exports reports for further analysis or offline use. |
Reports can be exported to Excel/CSV for offline analysis. | |
Automated Scheduled Reports Sends reports on a recurring basis via email or portal notification. |
No information available | |
Data Visualization Library Support for graphs, charts, and other data visualization tools. |
Standard reporting includes graphical charts (e.g., pie chart for lead distribution by type). | |
Mobile Report Access Reports are accessible and readable via mobile devices. |
Reports are mobile-accessible via browser interface. | |
Portal Usage Analytics Tracks and reports how agents use different portal features. |
No information available |
Interactive Training Modules Self-guided modules with quizzes and checkpoints. |
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Certification/Accreditation Tracking Tracks agent completion of required training or certifications. |
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Live Support Chat Access to real-time chat support from service or technical staff. |
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Knowledge Base/FAQ Portal A searchable repository of technical answers and how-tos. |
A robust searchable help and FAQ resource is available to agents. | |
Video Tutorials On-demand training in video format. |
Library of video tutorials for using platform features is offered through the portal. | |
Ticketing System Submit, track, and resolve service requests directly from the portal. |
No information available | |
Peer Forum/Community A message board or support community for agents. |
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Automated Issue Escalation Automatically escalates unresolved tickets based on SLAs. |
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Live Webinar Scheduling Register for upcoming training webinars within the portal. |
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Guided Product Simulations Interactive, scenario-based walkthroughs using real product data. |
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Core System Integration Connects with insurer’s policy admin, billing, or claims systems. |
Platform can be integrated with agency management and carrier systems for lead delivery (API, etc.). | |
CRM Integration Bidirectional sync with customer relationship management platforms. |
No information available | |
Document Management Integration Links to enterprise document storage and retrieval systems. |
No information available | |
Open API Support Provides APIs for custom third-party integrations. |
Open API documentation available for custom integration of leads and reporting. | |
E-signature Integration Facilitates electronic document signing through integrated providers. |
No information available | |
Calendar/Outlook Integration Syncs appointments and reminders with external calendars. |
No information available | |
Lead Sourcing Integration Imports leads from web forms, aggregators, or data services. |
Integration with several third-party lead sources through direct API connections. | |
Mobile App Connectivity Seamless access from native mobile apps or mobile-optimized sites. |
Portal is optimized for mobile device access; dedicated mobile app is not currently observed, but browser access is robust. | |
Number of Supported Integrations How many integrations can the portal handle concurrently. |
No information available | |
External Analytics Support Ports portal activity or sales data to enterprise BI/reporting tools. |
No information available |
Data Encryption at Rest & In Transit Ensures all sensitive data is encrypted when stored and during transmission. |
EverQuote Pro states use of HTTPS and data encryption for data in transit and at rest. | |
Audit Trail Detailed logs of user activity for compliance and forensics. |
No information available | |
GDPR/CCPA Compliance Support Features to facilitate compliance with data privacy laws. |
No information available | |
Field-Level Security Granular permissions for access to sensitive data fields. |
No information available | |
Anti-Fraud Controls Monitors and flags potentially fraudulent activity. |
No information available | |
Consent management Captures, stores, and manages data usage consent from clients. |
System captures lead consent for data sharing (CAN-SPAM/etc compliance and opt-in tracking). | |
Customizable Timeout/Session Settings Controls how long users remain logged in before mandatory logout. |
No information available | |
Penetration Testing Frequency Frequency of platform penetration/security tests. |
No information available | |
Secure File Storage Scans and stores uploaded files securely with antivirus protection. |
No information available | |
Legal Disclosure & E-Sign Acceptance Ensures agents accept disclosures and e-sign policies required by law. |
No information available |
Applications that manage complex financial transactions between insurers and reinsurers, including premium payments, loss recoveries, and commissions.
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Premium Booking Ability to record and process ceded and assumed reinsurance premiums. |
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Loss Recovery Processing Processes recoveries from reinsurers for ceded losses. |
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Commission Management Calculates, accrues, and manages different types of reinsurance commissions. |
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Retrocession Transactions Supports booking and management of transactions with retrocessionaires. |
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Batch Transaction Processing Processes high volumes of transactions in batch mode. |
No information available | |
Transaction Reversal Allows reversing or correcting posted transactions. |
No information available | |
Currency Handling Supports multi-currency transactions and conversions. |
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Automated Settlement Automates the settlement process for premium and claim payments. |
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Unallocated Cash Processing Ability to manage receipts pending allocation to specific contracts or accounts. |
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Capacity Maximum number of transactions processed per minute. |
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Contract Setup Wizard Guided process to create new contracts with all required parameters. |
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Support for All Contract Types Handles facultative, treaty, proportional, and non-proportional contracts. |
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Clause Management Captures and manages specific contract clauses and endorsements. |
No information available | |
Layered Structure Support Enables configuration of layered or multi-level treaties. |
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Contract Versioning Tracks contract amendments and history over time. |
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Attachment & Detachment Points Captures threshold and limit definitions for contracts. |
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Automated Expiry Tracking Alerts on contract expiry or renewal deadlines. |
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Counterparty Management Manages information and terms related to cedants, brokers, and reinsurers. |
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Linked Contract References Ability to reference retrocession or related contracts. |
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Contracts Supported Total number of concurrent contracts the system can manage. |
No information available |
APIs for Data Exchange Provides REST/SOAP APIs for smooth data interchange. |
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Core System Integration Seamlessly connects with policy administration and claims systems. |
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General Ledger Mapping Automates mapping of reinsurance transactions to general ledger accounts. |
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Broker System Compatibility Allows integration with broker portals and systems. |
No information available | |
Data Import/Export Enables bulk data upload and extraction in multiple formats (CSV, XML, JSON, etc). |
Product site and documentation emphasize bulk lead management and downloadable CSV data, indicating bulk data import/export capabilities. | |
Real-Time Data Sync Supports real-time synchronization with other financial and operational systems. |
No information available | |
Automated Data Validation Performs checks on data imports to detect errors and inconsistencies. |
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Document Management Integration Links documents, contracts, and correspondence with transactions. |
No information available | |
Third-party Data Feeds Imports market rates and external reference data automatically. |
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Integration Speed Average time to sync core data feeds. |
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Sub-ledger Accounting Maintains sub-ledgers for premiums, losses, commissions, etc. |
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Automated Accruals Automates calculation and posting of accruals for future obligations. |
No information available | |
Reconciliation Tools Enables reconciliation of system balances with external systems. |
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Standardized & Customizable Reporting Provides a library of standard reports and tools to build custom reports. |
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Financial Statement Generation Creates GAAP, IFRS, and statutory financial statements. |
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Aging Reports Tracks overdue balances for receivables and payables. |
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Audit Trail Captures a complete record of all accounting entries and modifications. |
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Automated Journal Creation Automatically generates journal entries from transactions. |
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Currency Translation Reporting Provides translated reports by currency for multi-national operations. |
No information available | |
Report Generation Speed Average time to generate a standard accounting report. |
No information available |
Automated Claims Notification Notifies relevant parties when a claim is recoverable under reinsurance. |
No information available | |
Claim Recovery Calculation Automatically calculates recoverable amounts and shares by reinsurer. |
No information available | |
Large Loss Tracking Monitors high-value or CAT event claims and recovery status. |
No information available | |
Partial & Installment Settlements Handles claims settled in parts or through payment plans. |
No information available | |
Salvage and Subrogation Tracking Supports accounting for salvage and subrogation recoveries. |
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Interest and Penalty Calculation Automatically calculates penalties or interest for late settlements. |
No information available | |
Subrogation Sharing Automatically shares subrogation recovery among participants. |
No information available | |
Event Aggregation Aggregates claims for event-based or CAT treaties. |
No information available | |
Claims Settlement Capacity Maximum number of claim settlements processed per hour. |
No information available | |
Disputed Claim Handling Manages workflows for claim disputes and negotiation with partners. |
No information available |
Role-Based Access Control Restricts access to functions and data by user role. |
Access to leads and commission data is restricted by agent login; system organizes information based on agent account permissions. | |
Audit Logging Maintains detailed audit logs of all user and system actions. |
No information available | |
Data Encryption Uses encryption for data at rest and in transit. |
No information available | |
Regulatory Reporting Compliance Supports SFCR, NAIC, Solvency II, IFRS 17 and other reporting standards. |
No information available | |
User Authentication Methods Enables SSO, MFA, and other secure login technologies. |
No information available | |
Data Masking Masks PII in screens and reports as required. |
No information available | |
Automated Compliance Checks Performs ongoing compliance checks as per rules. |
No information available | |
Disaster Recovery Capabilities Supports high-availability and system failover. |
No information available | |
GDPR/CCPA Support Includes tools to comply with data privacy laws. |
No information available | |
Audit Retention Period Number of years audit logs are retained. |
No information available |
Automated Notification Engine Sends automated alerts/reminders to users for due actions. |
Portal includes automated notifications to agents regarding lead activity, assignment, and follow-up deadlines. | |
Custom Workflow Builder Allows customization and automation of common business processes. |
No information available | |
Task Assignment & Escalation Assigns tasks and auto-escalates uncompleted tasks. |
No information available | |
Bulk Action Processing Performs actions on groups of similar transactions at once. |
No information available | |
Template Library Provides standard templates for documents and emails. |
No information available | |
Business Rule Automation Automates steps based on user-defined rules. |
No information available | |
Approval Routing Routes items for approval according to workflow maps. |
No information available | |
Integration with Communication Tools Connects with email and chat for notifications and workflow actions. |
Includes integration with email and text (SMS) messaging capabilities for notifications and responses. | |
Process Throughput Average number of workflow tasks completed per hour. |
No information available | |
Scheduled Task Automation Runs routine jobs (e.g., nightly settlements) based on schedules. |
Product schedules daily tasks for agents and supports automated follow-up routines. |
Dashboards Interactive dashboards for real-time monitoring of KPIs. |
EverQuote marketing emphasizes visual dashboards for agents to monitor lead volume, status, and conversions in real time. | |
Portfolio Performance Analytics Analyzes contract, treaty, or portfolio-level financial performance. |
Portal provides analytics functionality to report on agent/lead conversion performance. | |
Claims and Loss Analysis Generates insights on loss ratios, claim frequencies, severities, etc. |
Dashboard and reporting include loss, conversion, and performance metrics. | |
Counterparty Exposure Analysis Assesses exposure to reinsurers/retrocessionaires by metrics. |
Reports can be segmented by source, carrier, and agent, indicating counterparty-level analytics. | |
Predictive Modeling Supports predictive models (e.g., cash flow forecasts, reserve adequacy). |
No information available | |
Export to BI Tools Allows export of data to tools like Power BI, Tableau. |
No information available | |
Scenario & What-If Analysis Enables modeling of alternative portfolio or treaty outcomes. |
No information available | |
Automated Alerts on KPIs Creates configurable alerts on critical analytics metrics. |
Configurable agent dashboards and email/text alerts trigger on custom KPI thresholds. | |
Drilldown Capabilities Provides detailed transaction-level drilldowns from dashboards. |
No information available | |
Analytics Query Speed Response time for typical ad hoc analytics queries. |
No information available |
Modern User Interface Provides intuitive, clean, and responsive web-based UI. |
Online interface is web-based, modern, and responsive for agent use on multiple devices. | |
Customizable Dashboards Allows users to configure their homepage/widgets. |
Allows agents to personalize dashboards and select visible widgets per marketing material and product FAQs. | |
Search and Retrieval Tools Advanced filters and queries for quick record retrieval. |
Portal includes advanced lead sorting, filtering, and search tools. | |
Contextual Help & Documentation Built-in help, wizards, and guidance for users. |
No information available | |
Accessibility Compliance Meets accessibility standards (WCAG, Section 508, etc.). |
No information available | |
Localization/Language Support Supports multiple languages and localizations. |
Product supports U.S. and some international agents, and offers language localization (Spanish) per product resources. | |
Mobile Device Compatibility Optimized for use on tablets and smartphones. |
Responsive portal can be accessed from desktop, tablet, and mobile browsers. | |
Personalized Settings Users can personalize notifications and data views. |
Agents may set notification preferences and custom data views in portal settings. | |
Minimal Clicks Navigation Average number of clicks to complete a key task. |
No information available | |
Bulk Entry/Edit Tools Allows user to edit or add multiple records at once. |
No information available |
24/7 Support Availability Round-the-clock support for urgent issues. |
No information available | |
Dedicated Account Manager Assigned manager for ongoing relationship and escalations. |
No information available | |
Implementation Services Vendor assistance for project implementation and migration. |
EverQuote advertises onboarding/implementation support and migration assistance as part of its Pro package. | |
Training Resources Access to user guides, training materials, and webinars. |
Knowledge base, FAQs, video tutorials, and live training webinars are provided. | |
Regular Feature Updates Ongoing product enhancements and patching. |
EverQuote communicates periodic feature releases and product updates to users. | |
User Community Forum Online forum for peer-to-peer support and idea sharing. |
No information available | |
Service Level Agreements (SLAs) Formalized commitments to uptime and support response times. |
No information available | |
Customization Services Ability to deliver software customizations as per client needs. |
Professional services support custom configurations and implementations for enterprise clients. | |
Customer Satisfaction Rating Average customer satisfaction score with vendor services. |
No information available | |
On-site Support Availability Can provide in-person, on-premise support as required. |
No information available |
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