A comprehensive solution that allows insurance companies to manage policy lifecycles, claims, and customer engagement through a cloud-based interface and integration with AI and analytics.
Core platforms that manage the entire policy lifecycle from quotation through issuance, endorsements, renewals, and termination. These systems maintain policy records and support various insurance products.
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Quotation Generation Ability to create, store, and manage quotes for potential customers. |
Microsoft Dynamics 365 for Insurance enables creation and management of quotes as part of the policy sales and administration workflow, as described in its solution overview and marketing materials. | |
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Policy Issuance Automated process for issuing new insurance policies. |
Automated policy issuance is a core workflow feature highlighted in Dynamics 365 insurance solutions. | |
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Endorsement Processing Management and processing of in-term changes (endorsements) to existing policies. |
Change management and endorsement processing are noted in both documentation and user testimonials. | |
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Renewal Management Automatically generate and manage renewals for expiring policies. |
Automated renewal management is described in Dynamics' policy lifecycle tools for insurance. | |
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Policy Cancellation Handle full or partial cancellations, including calculations of refunds and adjustments. |
Policy cancellation processes—including refund calculation—are supported, per policy management documentation. | |
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Reinstatement Handling Process reinstatements for cancelled policies according to business rules. |
Reinstatement handling is configurable within Dynamics 365 policy workflows. | |
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Policy Archiving Archiving inactive/cancelled policies for long-term storage and compliance. |
Policy archiving features for long-term storage are referenced in compliance and data retention documentation. | |
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Automated Workflow Configurable, automated workflows that move policies through their lifecycle stages. |
Configurable automated workflows are a core feature of Dynamics 365 and are highlighted in all insurance materials. | |
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Policy Number Generation Automatic assignment of unique policy numbers. |
Policy number assignment is standard in Dynamics policy admin, based on documentation and partner solutions. | |
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Multi-Product Support Support for multiple insurance product lines within the same platform. |
Supports multiple product lines per user and per implementation, as described in the product literature. | |
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Batch Processing Capability Ability to process high volumes of policy transactions in batch mode. |
No information available | |
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Turnaround Time Average time to complete policy-related processes such as issuance or endorsement. |
No information available | |
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Version Control Maintain multiple versions/histories of a policy for audit and reference purposes. |
Version control for policy documents and histories is enabled within the Dynamics platform. | |
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Customizable Policy Lifecycle Rules Enables configuration of different business rules for policy processing. |
Business rules are fully configurable for policy processing in Dynamics 365. |
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Centralized Policy Repository Single source of truth for all policy data, reducing duplication and inconsistency. |
A centralized policy repository is a key data management feature, referenced in data architecture materials. | |
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Customer Data Management Comprehensive management of customers, contacts, and related data. |
Customer and contact data management are foundational to all Dynamics CRM and insurance modules. | |
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Document Management Storage, indexing, and retrieval of policy-related documents. |
Document management—including storage and retrieval—is directly supported via Dynamics 365. | |
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APIs for Integration Robust API framework to integrate with third-party and internal systems (CRM, billing, claims, etc.). |
Robust APIs for integration (including claims systems, CRM, billing, etc.) are highlighted in the integration documentation. | |
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Real-Time Data Exchange Facilitate instant data synchronization with other systems. |
Real-time data exchange is possible via available APIs, webhooks, and native connectors. | |
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Data Import/Export Tools Support for bulk import/export of data to ease migration or reporting. |
Bulk data import/export is featured as a standard tool in Dynamics 365 Data Management. | |
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Data Validation Automated verification and validation of entered data to ensure quality. |
Data validation and business rule enforcement are configurable on all form and workflow entries. | |
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Duplicate Detection Detection and handling of duplicate records for data integrity. |
Duplicate detection and merging capabilities are part of Dynamics 365's data governance offering. | |
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Data Encryption Encryption of policy and customer data at rest and in transit. |
Data encryption at rest and in transit is part of Microsoft’s security standard for Dynamics 365. | |
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Audit Trails Detailed logs of all data changes for compliance and review. |
Audit trails (logs of all data changes) are standard for compliance purposes in Microsoft Dynamics 365. | |
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Maximum Simultaneous Users Number of concurrent users the system supports without performance degradation. |
No information available | |
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Backup Frequency Frequency of automated backups to safeguard data. |
No information available | |
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Search Capabilities Advanced and flexible searching and filtering of stored data. |
Advanced search and flexible filtering are widely available within the system’s UI. |
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Intuitive Dashboard User-friendly dashboard showing policy statuses, tasks, and alerts. |
User-friendly dashboards are extensively featured and customizable in Dynamics 365. | |
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Customizable Views Ability for users to configure their own workspaces and data views. |
Customizable views are a native function for users in Dynamics workflows. | |
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Role-Based Access Control Permissions and system views tailored to different user types. |
Role-based access control is default for system security and user assignment. | |
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Mobile Accessibility System accessible and usable on mobile devices. |
Mobile accessibility is provided by Microsoft’s responsive web interface and mobile apps. | |
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Multi-Language Support Support for multiple languages in user interfaces. |
Multi-language support is included as part of Microsoft global cloud service offerings. | |
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Accessibility Compliance Compliance with accessibility standards (e.g., WCAG 2.1). |
Accessibility compliance (e.g., WCAG) is referenced in Microsoft product documentation. | |
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Notification Center Central location for alerts, reminders, and policy notifications. |
Central notification functionality is part of the platform’s native workflow engine. | |
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Self-Service Portal Portal for customers or agents to view and update policies. |
Self-service portals for customers or agents are standard in Dynamics 365 for Insurance. | |
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Inline Help & Guidance Contextual help and tooltips throughout the application. |
Inline help, guides, and tooltips are integrated within the Dynamics user experience. | |
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Average Page Load Time Speed of loading user interface pages. |
No information available | |
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Drag-and-Drop Customization Allows users to configure layouts easily using drag-and-drop. |
UI configuration for layouts (including drag-and-drop) is available with Power Apps and customizations. | |
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Bulk Actions Ability to perform actions on multiple records or policies at once. |
Bulk actions are available as batch operations in workflow and list views. |
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Product Definition Tools Easy creation and configuration of insurance products and coverage options. |
Tools for product definition and coverage option configuration are included via the product/rate module. | |
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Rules Engine Configurable business rules for underwriting, eligibility, and pricing. |
Rules engine for underwriting and pricing is described in both Dynamics core and industry-specific modules. | |
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Rating Engine Integration Integration with or inclusion of a rating calculator, using complex formulas. |
Rating engine and calculator capabilities are present and integratable per policy admin solution docs. | |
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Versioned Product Catalog Maintain different versions of products/rates for audit and transition. |
Product catalogs and their versioning are maintained for audit and configuration control in Dynamics. | |
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Effective Date Management Support for future-dated changes and backdating of products/rates. |
Effective date management and backdating are supported for products/rates. | |
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Automated Testing of Rules Ability to test rules and calculations before deployment. |
Automated testing environments are a documented feature for business rule changes. | |
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Multi-Product Bundling Support for selling bundled packages of products. |
Bundling products for cross-sell and multi-policy is supported in the product setup. | |
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Bulk Update Tools Capabilities for mass updating products or rates. |
Bulk update operations for products/rates are standard in admin tools. | |
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Approval Workflow on Changes Workflow to manage approvals for new or changed products/rates. |
Approval workflow for changes is configurable in the workflow automation platform. | |
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Number of Supported Products Maximum number of distinct products easily supported. |
No information available | |
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Rating Calculation Speed Average time for the system to complete a rating calculation. |
No information available |
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Flexible Billing Schedules Ability to set up custom billing frequencies (monthly, quarterly, etc.). |
Configurable billing frequencies are supported natively within Dynamics 365’s finance modules. | |
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Automated Invoicing Issuance of invoices automatically according to policy and billing rules. |
Automated invoicing is a feature of both core billing and industry vertical modules. | |
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Multi-Channel Payment Processing Acceptance and processing of payments through various channels (ACH, credit card, checks, etc.). |
Multi-channel payment processing (ACH, card, etc.) is enabled via integrations and extensions. | |
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Integrated Payment Gateway Integration with payment gateway providers for secure payment handling. |
Integration with payment gateways is referenced in Microsoft partner and documentation materials. | |
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Payment Reconciliation Tools to reconcile, match, and clear payments and outstanding balances. |
Payment reconciliation tools are built into the finance modules and further extended by partners. | |
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Automated Reminders & Notices Auto-communication for payment due dates, past-due reminders, etc. |
Automated payment reminders and notifications are part of workflow tools. | |
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Partial Payment Handling Support for partial or overpayments and adjustments to account balances. |
Partial and overpayment handling is built into the platform's billing engine. | |
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Non-Payment Handling Automated processes for policy suspension or cancellation due to non-payment. |
Automated handling of non-payment includes policy suspension/cancellation logic per established workflow. | |
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Integration with General Ledger Link policy billing records to financial and accounting systems. |
Integration with general ledger/accounting is standard via Dynamics or integratable with other ERP applications. | |
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Transaction Volume Capacity Maximum number of billing/payment transactions system can process per hour. |
No information available | |
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Refund Processing Time Average time to process policyholder refunds. |
No information available |
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Claims Data Exchange Bi-directional integration and real-time data sharing with claims systems. |
Claims data exchange/integration is referenced in Microsoft’s insurance accelerator solution. | |
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Claims History Access Ability to view claims data within the policy admin system. |
Policy admin users can view claims and claims history in integrated setups. | |
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Claim Notification Triggers System-generated triggers and notifications upon claims submission or updates. |
Triggers and notifications for claims events are within the workflow/alerting engine. | |
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Claims Reserve Management Ability to track and update claims reserves within policy system. |
Claims reserve management is available through extended insurance accelerator and partner solutions. | |
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Cross-Referencing Policies and Claims Cross-linking of claim records to related policies for holistic view. |
Cross-referencing of policies and related claims is possible via data linking features. | |
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Automated FNOL (First Notice of Loss) Automatic initiation of claims process from within the policy system. |
Automated FNOL workflows can be triggered within Dynamics claims integration. | |
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Number of Supported Claims per Policy Maximum number of claims records linked to a single policy. |
No information available | |
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Claims Data Sync Latency Time taken to synchronize data between policy admin and claims systems. |
No information available |
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Regulatory Forms Automation Generation and maintenance of regulatory forms and disclosures. |
Generation of regulatory forms and disclosures is available via compliance reporting functionality. | |
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Compliance Rule Engine Business rules configured to align with local, regional, or global compliance mandates. |
Compliance rule engine is supported through configurable business rules modules. | |
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Audit Logging End-to-end auditing of system activities for regulatory compliance. |
Audit logging across the application is standard for regulatory compliance in Dynamics 365. | |
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Legal Hold Management Capability to place policies or records on legal hold during investigations or litigation. |
No information available | |
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Change Management Tracking Tracking of all changes to configuration, product offerings, and rates. |
Change management and configuration tracking are available on the Dynamics platform. | |
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Compliance Reporting Automated generation of required regulatory reports. |
Automated compliance reporting is a highlighted feature of Microsoft’s insurance accelerator. | |
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Time to Generate Regulatory Reports Average processing time for producing compliance reports. |
No information available | |
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Jurisdiction Support Number of regulatory jurisdictions/markets system supports. |
No information available |
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Multi-Factor Authentication Support for additional authentication steps for enhanced security. |
Multi-factor authentication is standard for Microsoft cloud services including Dynamics 365. | |
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Single Sign-On (SSO) Integration with identity providers for SSO capability. |
Single sign-on (SSO) integration is supported via Azure AD and other identity providers. | |
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Role-Based Security Permission management based on user roles and responsibilities. |
Role-based security is a core element of platform security and user administration. | |
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User Activity Monitoring Tracks, analyzes, and reports on user activity within the system. |
User activity monitoring and reporting are available as part of the platform’s security and audit tools. | |
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Data Encryption Data encryption for information at rest and in transit. |
Data encryption in transit and at rest is implemented per Microsoft compliance and security requirements. | |
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Password Policy Enforcement Enforces strong password requirements and rotation policies. |
Password policy enforcement for strong passwords and rotation is configurable within Microsoft security policy management. | |
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Intrusion Detection Integration Capability to integrate with security systems for threat detection. |
Integrates with security monitoring for intrusion detection via Microsoft security stack. | |
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Number of Security Events Logged per Day Volume of logged security events/capacity for audits. |
No information available |
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Standard Report Library Built-in reports on policies, premiums, renewals, and more. |
Standard report library covering policies, premiums, renewals, etc., is included. | |
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Custom Report Creation Users can create custom reports tailored to specific needs. |
Custom report creation is available via built-in reporting and Power BI integration. | |
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Dashboard Analytics Interactive dashboards with visual summaries of key metrics. |
Dashboard analytics tools are present as part of the standard solution. | |
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Real-Time Reporting Generate reports on live transactional data. |
Real-time reporting is highlighted, especially when paired with Power Platform and streaming data sources. | |
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Export to Multiple Formats Ability to export reports in Excel, PDF, CSV, and other formats. |
Reports can be exported to multiple formats (Excel, PDF, CSV) per Dynamics reporting documentation. | |
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Scheduled Reporting Ability to schedule automated report generation and delivery. |
Scheduled/automated report generation is a feature of the Dynamics reporting engine. | |
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Integration with BI Tools Connect to external BI and analytics platforms. |
Integration with BI tools such as Power BI is a well-documented feature. | |
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Data Visualization Tools Charts, graphs, and heatmaps available natively within the system. |
Data visualization (charts, graphs, etc.) is natively available. | |
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Data Query Performance Average response time for large data queries. |
No information available |
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Elastic Scalability System can scale resources up or down automatically based on usage. |
Elastic cloud resource scalability is referenced in all Dynamics on Azure documentation. | |
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Cloud-Native Support Designed for cloud deployment and auto-scaling. |
Cloud-native deployment and scaling are described as standard practice for Dynamics 365. | |
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Performance Monitoring Tools Real-time tracking of system performance metrics. |
Performance and health monitoring tools are available via Azure Monitor and Dynamics' admin dashboard. | |
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Disaster Recovery Capabilities Processes and technologies to ensure recovery from outages or failures. |
Disaster recovery and business continuity are documented features of Microsoft cloud offerings. | |
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API Throughput Capacity Number of API calls the system can reliably handle per second. |
No information available | |
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Maximum Policy Volume Maximum number of active policies system can support. |
No information available | |
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Transaction Processing Speed Average time to process typical transactions (e.g., new policy issuance). |
No information available | |
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Average System Uptime Percentage of time the system is available and operational. |
No information available | |
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Geo-Redundancy Support for distributed deployments across multiple data zones or countries. |
Geo-redundancy (multi-region deployments) is standard for Azure/Dynamics when configured. |
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Agent/Broker Portal Integration Connects seamlessly to agent or broker platforms for submissions and servicing. |
Integrates with agent/broker portals; detailed in insurance solution ecosystem partner documentation. | |
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Third-Party Data Feeds Supports integration of data from credit bureaus, risk assessors, or other vendors. |
Insurance accelerator documents integration with third-party data sources, such as credit, risk, etc. | |
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Reinsurance Integration Automates ceded, assumed, and facultative reinsurance functions. |
Reinsurance integration is available through Dynamics insurance add-ons or partner apps. | |
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Partner API Marketplace Availability of pre-built APIs for a variety of ecosystem participants. |
Partner API marketplace and prebuilt integrations are available through Microsoft AppSource. | |
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E-signature Integration Integrated support for digital signatures and e-documents. |
Supports e-signatures and document management via integrations and out-of-the-box features. | |
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Customer Communication Tools Automated email, SMS, and document delivery to customers and partners. |
Automated communications (email, SMS, etc.) are built into Dynamics workflows. | |
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Number of Available Integrations Count of pre-built integrations with external systems or providers. |
No information available | |
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Onboarding Time for New Partners Average time to set up a new partner or third-party integration. |
No information available |
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