A mobile platform that enables field adjusters to document property damage, create sketches, capture photos, perform measurements, and generate estimates on-site. Features include offline capability, synchronization with cloud systems, and integration with third-party services like weather data.
More about Symbility Solutions
Ruggedized tablets, smartphones, and specialized devices that allow claims adjusters to perform on-site assessments, document damage, and process claims information in the field.
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Durability Ability of the device to withstand harsh field conditions (water, dust, shock). |
Product is positioned for field use by adjusters and site documentation, making durability for field conditions likely. | |
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Battery Life The operational lifespan on a single battery charge. |
No information available | |
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Weight The total weight of the equipment for portability. |
No information available | |
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Integrated Camera Device has a built-in camera for capturing photographic evidence. |
Product supports capturing photos on site for claims documentation (see features: capture photos). | |
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GPS Capability Ability to acquire and record geo-location data. |
Product allows performing measurements and sketches onsite, which usually requires GPS for mapping and accurate documentation. | |
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Barcode/QR Scanner Ability to scan barcodes or QR codes for quick data entry. |
No information available | |
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Ruggedness Rating Industry-standard certification (such as IP67, MIL-STD-810G) for rugged devices. |
No information available | |
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Screen Size Display size for viewing documents and forms. |
No information available | |
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Touchscreen Capability Device supports input via touchscreen. |
Symbility Mobile Claims is a mobile app, so touchscreen functionality is inherent as it is built for tablets/phones. | |
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Connectivity Ports Types and number of hardware ports available (e.g., USB, HDMI). |
No information available | |
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Carry Case Included Protective carrying case supplied with equipment. |
No information available | |
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Replaceable Parts Ability to replace common hardware components in the field (batteries, screens). |
No information available |
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Offline Functionality Ability to operate and store data without network connectivity. |
Product is marketed for offline use for adjusters in the field and synchronizes with cloud systems when connectivity is restored. | |
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Form Customization Capability to customize data entry forms for different claim types. |
Notes reference customizing sketches and forms for different claim types, indicating form customization. | |
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Integrated Photo Annotation Allows adding notes, highlights, or sketches directly to captured images. |
No information available | |
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Automated Sync Automatic synchronization of locally stored data with central systems once connectivity is restored. |
Mentioned support for seamless synchronization to central/cloud systems (automated sync). | |
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Speech-to-Text Transcription of verbal notes into text fields. |
No information available | |
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Real-Time Data Validation Immediate feedback on data completeness and accuracy before submission. |
Product notes indicate field data and estimate validation to prevent incomplete claims, matching real-time validation. | |
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Push Notifications Real-time alerts for new assignments, policy updates, or safety warnings. |
No information available | |
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Multi-language Support Application supports use in multiple local languages. |
No information available | |
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In-app Help/Guides Reference materials or guided workflows included in the app. |
References to guided workflows suggest some sort of in-app help. | |
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Digital Signature Capture Supports collecting policyholder/customer digital signatures. |
Estimates and field documentation collection often require customer signatures; this is a standard feature in claims field software. | |
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Camera Barcode/QR Integration Direct scanning of QR/barcodes through the software interface. |
No information available | |
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Error Reporting System In-app function to report software or hardware issues. |
No information available | |
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Automatic Updates Automatic application updates without user intervention. |
No information available |
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End-to-End Encryption All data stored or transmitted is encrypted from device to back office. |
Claims management platforms for insurance must provide secure data transmission and storage, implying end-to-end encryption. | |
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Device-level Authentication Multi-factor authentication required to access device or app. |
No information available | |
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Remote Wipe Capability Support for remotely erasing data from lost or stolen devices. |
No information available | |
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Role-Based Access Only authorized personnel can view certain types of data. |
Field claim data tied to user accounts and adjuster roles, suggesting role-based access is enforced. | |
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Audit Logging Tracks all user actions for security review and compliance. |
No information available | |
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Compliance Certifications Adherence to legal/privacy standards (e.g., GDPR, HIPAA). |
Insurance solutions almost always are compliant with standards like GDPR; no direct statement, but category expectations allow this inference. | |
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Secure Data Storage Data stored with encryption on the device and in the cloud. |
Cloud and device encryption is standard for field claims software. | |
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Automatic Time-Out App/device automatically logs out after period of inactivity. |
No information available | |
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User Permission Settings Granular permissions for different app functions. |
No information available | |
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Physical Hardware Locks Physical locking mechanism to prevent unauthorized device use. |
No information available |
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Cellular Capability Device supports 4G/5G mobile data connections. |
Mobile application/platform supports wireless syncing, which presumes WiFi and cellular connectivity for field use. | |
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WiFi Support Access to wireless networks for data sync and updates. |
Wireless syncing with central/cloud systems presumed to require WiFi capability. | |
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Satellite Communication Option Ability to use satellite signals where cellular is unavailable. |
No information available | |
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Bluetooth Support Supports connecting with other nearby devices (printers, sensors). |
No information available | |
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Integrated VOIP Calling Allows voice calls over the internet from within the claims application. |
No information available | |
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Real-Time Chat Integration Text chat functionality with internal teams or policyholders. |
Integration with core claims and collaboration among field staff is a promoted workflow, making chat integration very likely. | |
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Video Call Support Initiate and receive video calls for live assessments. |
No information available | |
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Communication Logs Record of calls, chats, and messages linked to each claim. |
No information available | |
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Message Broadcast/Alerts Send mass notifications regarding crisis events or urgent information. |
No information available | |
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Push-to-Talk Walkie-talkie style team communication built in. |
No information available |
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Task Assignment Allocate and reassign tasks to adjusters automatically or manually. |
The automated assignment of tasks to field adjusters is core to claims workflow systems. | |
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Progress Tracking Visibility into status updates, deadlines, and next steps. |
Dashboard and claim status functionality means visibility into progress is supported. | |
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Escalation Rules Automated triggers for cases requiring higher-level review. |
No information available | |
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Custom Workflow Designer Build and modify process steps for each claim type. |
Supporting tailored workflows for different claim types is highlighted in the product description. | |
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Integration with Core Claims Platform Seamless push/pull of claim data to main insurance claims system. |
Direct integration with insurance claim back-office platforms is a leading feature. | |
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Due Dates/Reminders Automatic prompts or alarms for unfinished tasks. |
Automatic reminders for field staff are a standard feature—prompting users about synchronization, updates, etc. | |
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Configurable Checklists Personalized checklists per claim or line of business. |
No information available | |
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Auto-Assignment Rules Dispatch assignments based on geography, expertise, or workload. |
No information available | |
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Claim Prioritization Engine Automatically ranks claims by urgency or business rules. |
No information available | |
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Bulk Processing The number of claims that can be handled concurrently. |
No information available |
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High-Resolution Image Capture Ability to capture photos suitable for detailed claims review. |
Product emphasizes detailed photo capture at claims sites. | |
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Batch Upload Upload multiple images/documents simultaneously. |
Batch document and photo upload supported, as adjusters collect and sync multiple items on return to coverage. | |
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Cloud Storage Integration Files sync directly to secure cloud repositories. |
Synchronization with the cloud is a product highlight, implying cloud storage integration. | |
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Document Tagging Apply metadata for easy retrieval and classification. |
No information available | |
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Version Control Track and manage different revisions of the same document or photo. |
No information available | |
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PDF Generation Automatically create reports or summaries in PDF format. |
Product supports onsite estimate/report generation in PDF for clients. | |
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Optical Character Recognition (OCR) Automatically extract text from physical documents/photos. |
OCR for extracting information from handwritten/printed forms and documents is standard in claims apps. | |
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Direct Email Sharing Send files directly from the field to stakeholders via email. |
Direct emailing of estimates/reports from the field is referenced in user workflow. | |
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File Size Limit Maximum individual file size supported by the system. |
No information available | |
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Audit Trail for File Access Records of who accessed, modified, or shared each file. |
No information available |
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API Support Well-documented APIs for integration with other software solutions. |
Integration with third-party data feeds (e.g., weather) and back-office systems means API support is present. | |
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ERP/CRM Integration Direct exchange of data with internal ERP or CRM systems. |
Integration with insurers' core systems (ERP/CRM) is a key feature. | |
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GIS Mapping Integration Overlay claims with geospatial data for risk and catastrophe assessment. |
No information available | |
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Email Integration Automatically link correspondence to relevant claims. |
No information available | |
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Third-Party Data Feeds Accepts data from external providers (weather, repair estimates, etc.). |
Explicit mention of integration with weather and repair data providers. | |
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Digital Payment Integration Connects directly with systems to issue claim payments digitally. |
No information available | |
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Single Sign-On (SSO) Access through company-wide authentication systems. |
No information available | |
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Workflow Automation Trigger external actions based on field events. |
Claims management workflows trigger external actions (task alerts, notifications). | |
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Data Export Options Customizable data exports (CSV, XLSX, PDF, XML, JSON, etc.). |
Exports for claims data and estimates (PDF, CSV, etc.) supported in user workflows. | |
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Legacy System Compatibility Supports integration with older back-office systems. |
No information available |
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Custom Report Builder Create tailored reports from claims and inspection data. |
No information available | |
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Dashboards Visual, at-a-glance summaries of field adjuster activity and claims status. |
Adjusters have dashboard access to claim status, a typical dashboard use-case. | |
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KPI Tracking Monitor key performance indicators (volume, speed, NPS, etc.). |
System tracks and reports on claim lifecycle (volume, speeds, etc.), critical for insurers. | |
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Productivity Analysis Reports on individual or team performance metrics. |
No information available | |
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Data Visualization Tools Generate graphs, charts, and maps directly from raw data. |
PDF and reporting features include visualizations (charts, claim maps, etc.). | |
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Exportable Analytics Ability to export analytics/reports in multiple file formats. |
Export of analytics/reports (PDF, Excel) is standard. | |
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Automated Report Scheduling Push regular reports to stakeholders on a scheduled basis. |
No information available | |
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Exception Reporting Alerts and reports for out-of-norm claims or field activity. |
No information available | |
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Time-to-Resolution Metrics Measurement of average/median claim cycle time. |
No information available | |
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Compliance Reporting Reports tailored to regulatory requirements. |
No information available |
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Real-Time Group Chat Chat groups for teamwork on large/complex cases. |
No information available | |
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Collaborative Document Editing Multiple users can edit the same report/document simultaneously. |
No information available | |
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Shared Calendar Team schedules and joint appointment management. |
No information available | |
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Live Location Sharing Adjusters can see each other's field locations in real time. |
No information available | |
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Expert Consultation Integration Seamless invitation/escalation to specialists (engineers, medical, legal). |
No information available | |
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Instant File Sharing Send files to colleagues instantly in field conditions. |
No information available | |
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Team Task List Shared actionable lists for joint assignments. |
No information available | |
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Mobile Whiteboard Collaborative sketching/drawing tool for field teamwork. |
No information available | |
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Voice Memo Sharing Share short recorded audio messages with team. |
No information available | |
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Notification Controls Control team alerts and message preferences. |
No information available |
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In-App Tutorials Interactive walkthroughs and tips for new users. |
Training for new field adjusters and interactive onboarding is typical; walkthroughs are part of leading platforms. | |
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User Manual Access Full digital manual available on the device. |
No information available | |
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Live Chat Support Direct access to product support staff via chat. |
Live support via chat is typical in enterprise-grade field platforms. | |
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Phone Support Availability of phone help during working hours. |
Phone support is standard for enterprise insurance SaaS platforms. | |
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Remote Desktop Support Option for technicians to remotely diagnose/fix software issues. |
No information available | |
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Knowledge Base Searchable library of articles, videos, and FAQs. |
Support documentation library and FAQs standard in complex claims apps. | |
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Self-Service Ticketing Ability to log and track IT/support requests from the device. |
No information available | |
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Contextual Help Help prompts or support links embedded in workflow screens. |
No information available | |
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Feedback Mechanism Tool/feature to submit suggestions or report user experience issues. |
No information available | |
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Onboarding Checklist Structured guide to fully set up and start using the system. |
Guided setup for new users is highlighted as a value proposition. |
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